Reviews
Average client rating
4.9/5 From 262 Reviews
Tracey went above and beyond. We were put under a lot of pressure to get a loan quickly. I can highly recommend Tracey and her team. Her knowledge and skills were outstanding. What an amazing effort and such a great result
Awesome customer service with outstanding results. Listened to what we wanted to achieve and helped us every step of the way.
Tracey and her team get the job done.
Easy to work with and has all your financial needs covered.
Thank you Tracey for what you have done for Kate and myself.
Amazing service with people who actually care. Was helped the throughout the entire process purchasing my first home with thr staff always keeping on top of the next documents or steps which need to be taken. Can't recommend them enough
Tracey and the team at Mortgage Choice have helped us through every loan and make the process so simple and enjoyable. We will always choose Tracey and the team for all our financial needs
I am very grateful to Tracey and her team for guiding me through the entire baffling mortgage process. Since this is my first home and I do not have a financial background, I did not have any prior knowledge regarding the process and Tracey is a fountain of knowledge.
She fought relentlessly to get my finance approved, and was always accessible whenever I had a question or a doubt or a paranoid thought. Whether the question was a legitimate one or just me being worried, they always addressed every one of them with kindness and professionalism.
I highly recommend Tracey Sumpton and her team without hesitation to anyone looking to buy a home.
Thank you again, Tracey and Lacey.
Professional service with a can do attitude, pleasure to deal with
Great and competend service we liked that we could bring our toddler with us and she was able to play in the office while adults discussing everything business
I have a good assistance
I had a great experience with the team at Mortgage Choice Esperance, it is the first mortgage I've had and they went out of their way to help, meeting me at odd times due to my work, and patiently answering my many questions. Would not hesitate to use them again
Tracey and the team where absolutely amazing!! They made the whole process super easy and stress free.. kept us in the loop and where able to get a great result for us. Would highly recommend to anyone!
Tracey and her team where absolutely awesome Made the whole process smooth and stress free. Highly recommended
Tracey and Lacey so friendly. I was guided through the process kindly and professionally. I highly recommend Tracey for knowledge and experience. Thanks ladies
Tracey was magnificent to deal with she has been awesome for years
She is brilliant at what she does????
Tracy and her team were just absolutely awesome! Look forward to dealing with them more in the future. She makes dreams come true :)
I would highly recommend trace,
She made everything a breeze and got us the best deal she could
Tracey and Lacey could not have been more professional or helpful.
A pleasure to deal with them.
Tracey whent above and beyond to get this happening for us the comunication and help that was given by both Tracey and her assistant lacey was very good
Tracey was very helpful, straight down the line so we could understand what was going on and showed compassion. We are very please with our outcome and the way it payed out.
I found Tracey and her team very easy and professional to deal with. They are extremely good at what they do and more importantly they get it right. I really can't praise them enough. Five stars +++ from me. Thank you Tracey and all the team at smartline Esperance.
My advisor assisted me through buying my first home. She was always available to answer my contant questions that many first home buyers have. I would highly recommend Tracey to any on buying a house in this region her local knowledge was invaluable.
Tracey Sumpton and Lacey provided exceptional customer service. They go over and above to achieve a positive and timely outcome, and I am incredibly grateful to them for assisting me to purchase my first home. Tracey provided comprehensive guidance and helped me to navigate the complexities of the entire process of purchasing property. I have already recommended Tracey to family and friends who are considering purchasing property.
Communication between parties was excellent
Refinance was made simple and quick with the help of Tracey and Lacey. Would recommend them to anyone in the future.
Tracey Sumpton was brilliant. I am so happy with the outcome.
tracy sumpton and her team are the best in the buisness and would not hesitate to refer them to anybody requiring a loan .
dave
Tracey and her team at Smart line were extremely helpful and if I didn’t understand something Tracey would go through over and over until I understood. Very professional team and extremely good to deal with. I can’t thank Tracey and her team enough for helping me with my home loan
We were very happy with the service and would like to thank you all for the great service
Tracey and Lacey were so helpful with the whole process and great at communicating. Made it all so easy and stress free for me. Thank you!
Awesome experience, Tracey worked uber hard to get my loan through and at times I gave up. she never did and pushed through. nothing but good things to say.
Achieved everything i needed smooth and trouble free - straight to the point
Tracey and Lacey always go above and beyond, nothing is too much trouble and they keep you informed every step of the way. Could not recommend highly enough!
Tracey and Lacey provided sublime service.. the time from application to load approval was under 2 weeks!!
Everything was handled in a professional and friendly manner
Thank you for helping us attain our dream home.
I would have no hesitation is recommending them to my family and friends. Very professional and we felt comfortable with them. Thank you
Tracey supplied one of the highest service we have encountered in 40years of being in business Tracey's ability to solve all loan issues with out any stress to us when we applied for 2 loans was perfect.
Garry & Kellie
Totally recommend Smartline, their friendly and professional service
Is outstanding .
Tracey was very helpful and really guided us during the entire process. :)
Great experience all round and would definitely spread the word to our family and friends
Tracey and Lacey at Smartline Esperance are awesome. Readily available to answer all your questions, follow up when they say they will and keep working for you right up until after settlement. Highly recommend.
Tracey and team are the best
As always Tracey and the team were a pleasure to deal with and made the process a breeze. Thanks.
Tracey and her team were always friendly and happy to answer our questions. They made the process of sorting our finances out while simultaneously buying and selling properties a simple experience.
All the team did a great job and went above and beyond to help me have a house sorted out from a seperation and put it into my own name, challanging for me at the time but really good support to make it easy for me. Thank You
Tracy and her team actually do what they say !!! Couldn’t recommend Tracey more highly…Personal and professional
My Smartline Advisor went above and beyond for my property finance. Was totally helpful and kept me informed throughout the whole process.
Tracey went above and beyond to get us into our home we are so grateful for everything she done for us
Jason M
Tracey did a great job as always, she tells you how it is and if it’s going to work, no beating around the bush. Thanks for your hard work Tracey. Joel
Tracey and the team from smart line Esperance I highly recommend them always go above and beyond to help me out all the way with my loans have been with them for years always answers my questions and always following up and keeping me in the loop would no go anywhere else
Tracey and the team at Esperance was outstanding!! They were the best to deal with and fast with everything while keeping me informed every step of the way. Would recommend them to anyone.
My Partner and I brought our first house in Gibson in 2022. We didn’t know much about Brokers but felt the minute we stepped foot into Tracey at Smartline all she wanted to do was supply us with knowledge and support us in buying our first house. The process was stress free and easy thanks to Tracey.
Sharna Capelli and David Henderson
I have been working with Tracey for several years now, and every time she goes above and beyond. She works late nights and will even be on leave, and she is still keeping an eye on the approval process with the bank. All this is to ensure every step of the process is as seamless as possible.
Great to work with, and if it weren’t for her there, I wouldn’t be able to secure the properties I have today. Tracey makes the impossible possible.
Tracey is very professional, knowledgeable and prompt with feedback and results. Great service
I found my advisor very friendly and approachable. She went above and beyond to help me understand the process when refinancing and was a great support. Her service was amazing.
Tracey and her team at Smartline Esperance went above and beyond for our family during the purchase and sale of our homes. They were readily available to answer any questions and made the whole process so smooth and easy for us. We really appreciate everything they did for our family and have already recommended the team to friends and family and always will!
Tracey and the team at Smartline Esperance, could no have been more helpful with the recent purchase of our second property. Their professionalism and willingness to go above and beyond to ensure we got the best outcome, was outstanding. We can not thank them enough and highly recommend them to anyone looking buy a property. Thank you!!
Tracey goes above and beyond to make the process a ease.
Best service more than happy with the outcome!
Tracey is the best in the business, I’m all the way up in karratha and Tracey sorted my refinancing hassle free. Could not recommend here more.
Lovethe work of Tracey and the team really good people to deal with. Definitely above and beyond all expectations.
Thank you guys
This is the third time I have chosen to use Tracey Sumpton. After a bad experience with a mortgage broker, she has my trust and I value her intellect, communication skills and reliability.
Tracey provided excellent service as always
We have done all our finances through Tracy at Smartline Esperance and she has never lead me and my wife a stray so when we wanted to refinance the house to get a better interest rate and a top up for a shed it was a no brainer to go to Tracy.
Tracey and her team worked tirelessly throughout the loan process, always keeping us informed of progress and always ready to assist.
We found our Smartline adviser very helpful, professional and courteous as well as her staff. Would be happy to recommend them to any friends!
Great group of ladys to deal with, no problem to big or small help with a smile,great service explained and gave awesome advise, made the whole process easy and stress free. Have no hesitation in recommending them to others, great job ladies??
I have used Tracey a bunch of times now and will continue to use her because she is awesome! Tracey went out of her way working through the Christmas holiday period to help us get our finance approved on time. Tracey and her staff are amazing, Thanks
Tracey at smart line is a dedicated broker that has your best interests at heart. Excellent customer service would highly recommend to friends and family
Tracey & Amber made purchase our home such an enjoyable experience, I would highly recommend smartline to anyone thinking about purchasing a property. We can’t thank these guys enough for the service they provided.
Excellent service from our first meet to settlement. Highly recommend to anyone looking to buy or general finance advice. We couldn’t be happier.
Tracey’s service is awesome she is very knowledgeable in her field. I would not hesitate to recommend her 5 star ?? service.
Very,Very knowledgeable and extremely important and helpful
My experience with Smartline was amazing! Tracey was very easy to contact and always kept me informed throughout the loan process. I will 100% recommend Tracey to my friends and family as I had an awesome experience! Thank you Smartline!!
From the moment I set foot in Tracey's office I was put at ease with her knowledge,quick understanding of my particular needs and wants,informative, caring and professional manner.Throughout the entire process i could rely on her and her team! Thank
Tracey was just awesome and made purchasing our block of land so easy. Cant thank them enough and i recommend there services to anyone.
Absolutely amazing service and highly recommended by my family and friends, great people to deal with in person and one the phone, kept me up to date and in the loop, thankyou smartline esperance
Very knowledgeable and helpful. All about the client
Tracey has done an exceptional job again. She has been right on the ball all the way through and sorted all the issues that the banks has created- could not have got the loan sorted without her and her team. Great job and well done thanks a million ??
Brendan D
Tracey was extremely helpful in helping us find the best home loan for our situation. She was thorough with our application and explained all the details in a very understandable manner. We will be using Tracey again in the future.
Tracey and her crew here in esperance have been the best people to deal with regarding any thing to do with finance I have used them numerous times and always been very happy with the great service
This is the second time Tracy has helped us obtain a home loan. She is excellent at what she does and we highly recommend her.
Tracey and her team are always amazing I have used them 3 times and every time I have walked away I am truely satisfied with their service.
Tracey and Angie made the process of purchasing my home easy, prompt and enjoyable. I would definitely use Smartline again.
Excellent service and advice, I highly recommend Tracey.
Tracey was brilliant - made everything about the whole process really easy. Thanks Trace!
It has been a totally painless experience, Tracy took care of me and my needs with professionalism and kindness while always having an eye on the positive end result . It has been a pleasure to deal with her and her team. Thankyou
Tracey was sensational! She was extremely knowledgeable, reliable and honest and provided options for finance whilst outlining the pros and cons for each option. Tracey responded promptly to all queries and took time to explain everything clearly.
Tracey was amazing from our first appointment. She made what we were led to believe was impossible, possible. And so fast too. Can’t thank her enough for helping our dreams come true.
Excellent service well done rob
Best experience ever with negotiating a loan. Use Tracy at Smartline.
Tracy did a great job.
Tracey Sumpton was so amazing at getting everything sorted for me, everything was a breeze and handled as quickly as possible. Angie Graham was also full of knowledge and able to help whenever Tracey was busy and simplified the whole approval process
Tracey was an absolute legend, highly reccomend
Tracey went above and beyond to ensure we had the best option and understood everything she made buying our first home a stress free easy process! She's the best!
Tracy Sumptom was extremely helpful and we were very happy to have her assistance and good advice. She is a great asset to smartline. Will definitely recommend her to family and friends.
We couldn’t be happier with Tracy , she went above and beyond to help us . We are so great full .
The team at Smartline Esperance done a great job for us once again
Tracy and Laura were fantastic, very helpful and extremely knowledgeable at there profession. I would recommend this company to anyone requiring a complete fantastic service with a no hassle professional approach.
Both Tracey and Laura were amazing, kept in contact the entire time even though Tracey had some family issues to deal with during our mortgage changing process. Honestly couldn't have got the personal service that we received anywhere else in town... double thumbs up from us
Fantastic experience would totally recommend to everyone.
Tracey Symptom- you could not meet a better and more thorough woman. She took control, kept us at ease, and delivered exceptional service with the wonderful help of Laura Finnerty.
Tracey sumpton was excellent to deal with and very patient with us as i am a shiftworker i wasnt always wide awake when attending meetings. Tracey made everything simple and easy for us first homebuyers to understand. Thank you very much
Tracey is wonderful, very efficient and always available
No improvement needed Tracey and her team are more than helpful and have been for years very good service
Excellent customer service and willing to help at anytime
I found both Tracey and Laura to be excellent communicators and they kept me up to date step by step through the process. I have now received four houses through Smartline Esperance and will not hesitate to go to these ladies if I ever want another one.
We were very happy with the service and would highly recommend to others.
Tracey and Laura provided excellent help, advice and customer service during our dealings for a home loan. We appreciate all that they did and the streamlined negotiations with the bank, Compass Conveyancing and Professionals Real Estate Esperance. We would recommend them to anyone needing the same assistance. Thank you so much.
Keep up the good work, most impressed with the outcome, great service
Tracey and the team went out of their way to assist us with our re-finance. As we were in an unusual position and constantly overseas their can do attitude and constant communication was extremely valuable and welcomed. We would 100% recommend Tracey to anyone looking for a loan or re-finance.
Thanks again Tracey and your team!
Fantastic friendly service in a timely fashion. I wouldn’t consider using anybody else!
Tracey and the team always provided the best advice and were so helpful. They kept me updated through out the entire process and made the process as easy as possible for me
The best mortgage broker I have ever dealt with.
Have known Tracey for many years. Has been a friend and adviser ever since we met.
Loves her job and helping people achieve goals and maintain financial freedom.
Thanks Tracey Sumpton.
I have recommended Tracey Sumpton to not only my friends and family but also others I have had conversations with at work. The team in Esperance are brilliant and I will continue to go through them in the future.
Was so happy with the help
Traceys is very professional in how she conducts business and would be more than happy to recommend her to others
Tracey and her team understood our needs and went well above expectations to help us. Tracey is a true asset to Esperance and her hard work has helped us achieve the best financial outcome without stress
Tracey helped me to no end with the loan I would recommend her to anybody
great service and communication keeping us up to date on how things were progressing every step of the way and answering to any questions we had in a positive and professional manner thankyou Tracey and the rest of the team at Smartline Esperance
great service and communication keeping us up to date on how things were progressing every step of the way and answering to any questions we had in a positive and professional manner thankyou Tracey and the rest of the team at Smartline Esperance
Tracey constantly kept us up to date with our progress and was very professional in her dealings with us, highly recommend to anyone looking to re finance or obtain a mortgage.
Tracey constantly kept us up to date with our progress and was very professional in her dealings with us, highly recommend to anyone looking to re finance or obtain a mortgage.
The hole process was easy and stress free from getting the house through Tracy and then to consolidate our personal loan and the house loan to one mortgage with extra cash to purchase a car and build a patio and the repayment being lower i could not be happier with the service and outcome Tracy Sumpton has given me and my family.
Will always be using Tracy for Finance Hands down the best in the Business.
The hole process was easy and stress free from getting the house through Tracy and then to consolidate our personal loan and the house loan to one mortgage with extra cash to purchase a car and build a patio and the repayment being lower i could not be happier with the service and outcome Tracy Sumpton has given me and my family.
Will always be using Tracy for Finance Hands down the best in the Business.
Tracey's ability to formulate an application to suit our circumstances was second to none. Due to her fantastic work we have gone from scratching by to returning for an investment loan inside 18 months. Find me an accountant who is as diligent and I'd be over the moon.
Smartline is made of a real team of professionals. From my first query to the move to my new home, Tracey and her colleagues worked day-in day-out to smoothen the process. Choosing Smartline as a broker was the best decision I made as a first home buyer.
I really look forward to working with you on managing my home loan in the years to come future.
Tracey is a fabulous asset to the Smartline team and has won the hearts and recommendations of the Esperance district.
She goes above and beyond to help anyone whom walks in her door - Regardless of their current financial situation, and works wonders to help them achieve their goals.
I have dealt with Tracey on many occasions, and have spoken with others whom have been blessed with her knowledge and skills to get the job done.
I would have no doubt in saying that Trace is the best broker in town, and I look forward to doing business with her in the future.
She has started the Smartline Esperance franchise from scratch, and made the Smartline enterprise the name it is today in the minds of the hundreds of people that she has worked wonders for.
I have never met a person that deserves the awards and accolades that she has received more than Tracey has.
Good work Trace, you\'re a champion in Esperance\'s eyes!!
I was given realistic and genuine advice and I ended up getting a loan with the bank that suited my needs.
Excellect service, easy to deal with, saved myself truck loads of money. Very Happy. Thanks Tracey
Very good service couldn\'t ask for anything more information about the loans was there and ready to read when walked in the door. It was good kind and fast service and made it easier for me when i was at work and she found the best deals she could formy house and car loan. I will be highly recommending people to go to tracey at smartline in esperance
So an very big thank you to : Tracey at smartline
I was provided with exceptional service and have already recommended Tracey to three of my friends.
Tracey was verry professional and helpful through out the hole process I would highly recommend her to anyone looking for a lone or to sort out there finance verry happy.
24/7 contactable.. amazing service, EXCELLENTLY explained and easily understood advice..
5 star service,, HIGHLY recommended and have already passed on her details to fellow friends.
Cannot thank her enough!!!
Amazing service
Tracey was very proactive, keeping us up to date and persevering through difficulties and changing circumstances. We never had to wonder what stage the process was at, Tracey was continuously updating us.
Tracey was very helpful. She done everything that needed to be done. I was very happy with her work and would strongly recommend her to my friends and family if they needed the same help. She was great. Thanks Tracey.
Tracey was a pleasure to deal with and made everything very easy. Tracey kept in touch with me every step of the way and explained everything to me excellently.
Keep us informed about the progress of our loan. Very friendly and easy to talk to.
I don\'t know where we would be today. The help support and knowledge that Tracey had. Truely thankful.
Lovely lady, made everything seem too easy and very quick ? thankyou
Lovely lady, made everything seem too easy and very quick ? thankyou
Tracy was great. Very honest and knowledgeable. Thanks Tracy.
Tracey once again has delivered exceptional, transparent service along with amazing follow up communication to keep me a part of the journey. As well as building a trust, a friendship and respect has been formed and am looking forward to using and sharing to others, Tracey and team again at Smartline Esperance.
Great service and advice, Thanks heaps Tracey! :)
Tracey is very easy to get along with. I always felt confident that\'s she knew what she was doing and had the best intentions for me.
Tracey Sumpton was our Adviser. Tracey is very approachable, professional and easy to talk to.
Our experience with Tracey and her team above our expectations. My recommendation to any one looking for good advise or a loan go straight to Tracey.
I have put any Adviser in the space above as Tracey\'s name is not there and, it will not let me send this without a name. As I have tried to send this many times.
Kind regards Jane Bridge
Tracey was awesome. Halfway through doing the paperwork for our current deal we found an investment property that we wanted to purchase and she quickly redid all our figures and gave us a realistic figure to offer in a very short time. Followed up on everything to make sure we\'re happy. Excellent customer service and is saving us a large sum of money each month.
Very happy with our new loan, and Tracey made the process so easy ! . Highly recommended
Tracey was the best thankyou very much for helping us get our home
Tracey went above and beyond from the moment we started dealing with her, her attention to detail and efficient service provided by her team and herself was second to none. Communication between her team and ourselves was brilliant, we were always kept up to date with our progress towards settlement. We are absolutely thrilled to have worked with this highly professional team and would have absolutely no hesitation in recommending Tracey to any of our friends or family members.
The best people to get a loan with no mucking around everything is done for you no head aches at all such a great company and service
Very helpful and followed up on any questions I had regarding the loan quickly and efficiently would recommend to friends and family
Tracey was awesome, she held our hand all the way.
Tracey has been extremely helpful in making sure we got the best deal for our specific circumstances. I would highly recommend Tracey and the Esperance Smartline team as we got fantastic, prompt service that we really appreciated.
Once again I can not fault the service that Tracey & her team provided us. I will continue to use Tracey for all advise & loans along with any chance we get we will recommend her to family, friends & work colleagues.
Words can\'t describe how helpful Tracy and her team was. I had been to all the banks and another mortgage broker all who told me I couldn\'t afford my first investment. A family member recommended Tracy and it was the best decision I made calling Tracy. Tracy went out of her way and worked tirelessly to achieve what no one else could do. Thank you Tracy you have earnt a life long customer.
Tracey provided a fantastic service, keeping us informed throughout the process going the extra mile by travelling to my workplace to assist with paperwork and other details requiring attention.
as I am self employed this was great as there was limited down time to my business.
We refinanced out Mortgage through Tracey Sumpton. She was easily approachable, gave us good information and always kept us informed with what was going on.
This is the second time we have dealt with her and appreciate all the help she has provided for us.
Tracey and her Team have once again outdone themselves and exceeded our expectations.
Tracy and her team are a huge asset to Smartline. Such a professional and well organised operation. My service was outstanding, honest and thorough. Would recommend them in an instant
Tracey (and Betty) are absolutely fantastic to deal with. Everything was easily explained in detail, and made as simple and fool proof as possible. I have grown a great friendship with Tracey - I will be using her for all future business dealings, and I shall recommend her to all of my friends/family. Job well done Trace.
I was extremely happy with how Tracey Sumpton helped us achieve our home loan, she was very friendly and always there if I had any questions. I would definitely go back to Tracey in any future loans and I have already recommended Her to friends
Tracey was wonderful. She explained everything in everyday lingo so it was easy to understand and keep us in the loop with what was happening. Will be going back in the future.
You want to buy a house? You want a loan at the right price and that's RIGHT for you? HEY
Want to get it right the first time? Call Tracey Sumpton at Smartline
We have previously dealt with another agency who we felt did not have our best interest at heart. However, Tracey was over accommodating to us & went beyond any service we have had before. Tracey & her staff made us feel welcome at all times & made the transition to a more affordable loan quick & smoothly in a matter of weeks. We are very grateful for Traceys service & support. Tracey is very level headed & speaks to us in a way we can understand all the home loan terms. Would highly recommend to any body who is thinking of dealing with loans, big or small.
The service was outstanding and our advisor kept us fully informed at all times which made the whole experience pleasant and exciting. Thank you Smartline.
Tracey is amazing, no fluff - just straight service! The after sales service is particularly fantastic. I recommend her to everyone, and in my position as a new home consultant it certainly goes along way :)
Excellent Service provided by Tracey and Betty
The amount of financial stress I was under when I went to see Tracey Sumpton for some help was bringing me to the point of tears. Tracey asked me what I wanted to do and a few simple questions about my goals and before I knew it my life has changed and she also assisted with a bit extra for our new baby. Thanks Tracey you are worth your weight in gold.
Tracey made the task so easy for us and we greatly appreciate all her work she did for us. I will recommend her to all our freinds, very professional job well done
Tracey is professional and efficient. Betty and Tracey provide an excellent service that is timely and pleasant to deal with. Being an accountant I recommend her to my clients, and the reports back are always good.
Tracey and Betty have been terrific to work with and have done everything possible to get me the best loan available as well as helping to make the whole process run smoothly. Cheers guys!
The Mortgage Gallery provided the best service ever since we started our journey to find a home loan. We approached other brokers but they couldn't deliver and were about to give up. We approached The Mortgage Gallery and things just changed for the better. We give credit to Tracey Sumpton who worked tirelessly from submitting papers, giving advice and up to the settlement. We are now proud owners of a wonderful piece of land. Good on you Tracey!
Tracey & Betty made our loan process easy and stress-free. They kept us informed of the progress at all times and handled any problems with professionalism. We would highly recommend The Mortgage Gallery to any prospective borrowers, especially first time buyers.
Tracey went out of her way to get our loan sorted, coming in after hours so that we could sign documents and get advice. We really appreciate the effort!
My partner and I knew very little about finding a home loan and Tracey Sumpton and her assistant Betty were very professional and helpful with everything that we required about.
after fifteen years the national bank pist me of enough that it was time to look else wear and we found tracey well recomended got three houses and more to come dedicated and very informed thankyou
Tracey was fantastic,great service,solved problems and was right on the ball.I will sing her prases when ever i can.
Great service, always available, removed the worry and the work out of the process for us.
trace helped jo and i from our first interview, we had a couple of issues that were unforseen and trace got us through many thanks trace and the mortgage gallery
Tracey and Betty were both so helpful during the loan process. It was a really easy process and my Husband and I were very appreciative of all the time and effort that was put in to make sure our loan was approved and we could purchase our home.
Tracey provided excellent service with good communications all the way through the process.
When first speaking with Tracey I had in mind a Line of Credit but Tracey showed me there were a few different options to consider. Tracey went through each option with me which gave me the information to make an informed decision. I am very happy with my choice. I work with Tracey and I think she is THE BEST.!!!!
Tracey was extremely efficient, kept us informed of how our application was proceeding, she was friendly and easy to deal with. Her knowledge of banking exceeded our expections, would definatley go through her again, and have no hesitation in recommending her to our friends and family.
After the trouble we had with our bank (ANZ) we approached Tracey who managed to sort out our problems in no time at all, which was a great relief. Tracey kept us informed on a daily basis and was allways avilable when we needed. I can't recomend her strongly enough.
Tracey was always very abrupt, we felt like we were in the way and more a nuisance to her. She started by telling us she had done the calculations and she could get us a loan, after rushing our builder for contracts she called us in to sign the loan paperwork, at which time she would do the calculations and tell us that we would fall short for the loan for the house and land and that we could only proceed with the land. So we did this as we were short on time for the land contract. Afterward we got a second opinion to find that she could have got a loan at another bank, but she only tried to bank that we had existing loans with. She has structured part of our land loan in with our rental property - not explaining to us the implications this would have for us at tax time - if we had of known we would never have done it that way. For us we feel that we were not considered and she wanted us in and out the door as quickly as she could. On the other hand, Betty Oorschot her assistant was lovely to deal with and was very prompt and efficient - it was a pleasure to have her assisting us.
Tracey went out of her way to ensure my needs were met. She was extremely helpful and informative and made sure my loan was approved in a short a time as possible. I would highly reccommend her to anyone wishing to secure a loan.
Best experience since with loans since the wife worked in the bank herself
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
