Reviews
Average client rating
4.9/5 From 411 Reviews
Todd and his team go above and beyond to ensure the process of obtaining finance runs smoothly and efficiently.
Todds communication, commitment and attention to detail throughout the process was outstanding. A true professional who is a delight to work with. Couldnt recommend more highly
Todd is a consummate professional and made the process of buying my first home as easy as it possibly could be. I would recommend his services to any needing a mortgage broker and especially those in the market for their first home.
Todd Haffner has been amazing broker who provided us an outstanding service over the last 19 years. He was always available to answer any questions, provide guidance and able to find solutions to any issues we had. Todd is thorough, makes sure you understand everything before signing final documents and always responds quickly. We are grateful for Todds expertise and support over the years and we cant recommend him highly enough.
Second time I have used Mortgage Choice Broker Todd Haffner. Excellent service, timely and takes all the stress out of dealing with the banks. Tod is extremely helpful and cant do enough for you. I wish I had started using Todd years ago. Cant recommend him highly enough.
Todd and his team have provided a fantastic service He was accommodating, attentive and extremely knowledgeable when it came to acquiring us the best loan possible.
Amazing and friendly team
Astonishing service. Simply brilliant.
It is hard to put into words how helpful, knowledgeable and patient Todd is. Buying my first home was an intimidating task but Todd helped me through the entire process by breaking things down step by step so I never felt overwhelmed, and if I was ever confused he answered every question promptly and patiently.
I would, and will be recommending him to anyone.
My partner and I recently purchased our first home. Todd made the process very easy. Highly recommend his service.
Todd and his team are always professional, helpful and a pleasure to work with throughout many years, highly recommend
Todd continues to be outstanding when it comes to organising all aspects of a home loan. His professionalism, loan research, approachability and ongoing assistance are fantastic. He listens, gives prudent advice and is always available when needed. Thank you to Todd and Tanya for their invaluable service.
Outstanding broker I have used Todd's services over many years, in a variety of circumstances, and his professionalism, knowledge and support have always been wonderful. I'm very happy to recommend him. Thanks Todd and Tanya for your terrific service.
Todd Haffner and his team are amazing! He made the stress of buying a house so much easier to deal with. Have already recommended and will definitely use his services again in the future.
Todd was absolutely excellent, made the entire process really straightforward, and hassle free.
Fantastic service and advice from Todd, always willing to go above and beyond for our service, thats why we keep returning!
Todd Haffner provided extremely professional and timely advice and we would recommend him and his team to anyone.
Todd was very easy to deal with and made the process very simple and straight forward.
I have dealt with Todds father Peter on several occasions over the years. Obviously the apple didn't fall far from the tree. Todd has definitely learnt from his father as the service is exactly the same. Absolutely brilliant. Cheers Shane and Tracy
Todd and his team have been amazing and easy to deal with. Always contactable , and eager to assist or answer any questions. Even assist with technical issues for someone like me who is not tech savvy.
Todd and his whole team were extremely organised and helpful. Todd analysed my personal situation and gave me practical advice for a home loan and budget. He worked hard to completely organise my documents before applying for my loan. When my loan was applied for it was approved very quickly (within 3 days or so). Todd is extremely professional and knowledgeable. He was flexible with contact hours and always returned my emails in a timely manner. The material and information I was provided with was easy to comprehend. I initially sort after advice from Todd as my parents had previously used Smartline’s services and were extremely satisfied with the service. Would recommend this business to anyone looking for home loan advice, especially first home buyers and young people!
I have nothing but the highest of praise for Todd Haffner and His Team at Smartline ,
As usual He went over and above and exceeded my very high expectations, just as His Father Peter did for me and my family for years before Todd took over the reigns . I was in a very tight financially difficult situation but Todd reassured me that Him and His Team could help me out and they certainly did , please send them my deepest Thanks once again, until next crisis Todd , Thank You Mate !!! ??????Your the Best !!
Todd was very proactive in finding the best home loan for us.
Every time I deal with Todd it is a wondrful experience and exceeds my expectations. I also deem myself a bit of a difficult client as I ask a lot of questions. But it is never a problem and my questions are always addressed. Thanks Todd!
I had his friendly and good advise already last year before I went back to work after an operation.
When I contacted him again he was very helpful. Unluckily I had to go to hospital again and we had to do the contract on line. To do it this way he was flexible,very friendly and soo good organised. Thanks a lot for your help, big compliment—very well done???
Second time Todd and Tanya have assisted with our finance requirements. Extremely knowledgeable and helpful in getting it done whilst having our best interests in mind. Would highly recommend.
Todd and the team were great! The process from my end was easy.
Todd Haffner 10/10 service easy to deal with
Can't thank Todd and his team enough. Got me out of an absolute pickle and just worked tirelessly until we found a way that worked. He knew exactly what I was thinking and what I wanted to achieve and again did not stop until the paperwork was signed on the dotted line. Even after everything is done. The aftersales service if you'd like has been exceptional! Can not recommend this team of experts highly enough. An exceptional Aussie business!
I have known Todd for 17 years now. He is an extremely professional gentleman who is polite, understanding and takes into consideration all possibilities when providing advice.
Todd was extremely helpful and communicative. Took the extra time to explain everything in a way I could easily understand and responded very promptly to emails and phone calls. Will definitely be using Todd’s services in the future.
Dealing with Todd Haffner and his team has been flawless. Absolute professionals. We would highly recommend his services to anyone
I received the highest level of service possible and could not be more pleased with Smartline. I will highly recommend to anyone and everyone. Todd Haffner goes above and beyond and his work and time is greatly appreciated and is of an extremely high standard.
Impeccable support & service for Todd Haffner & Team!
In the past I used to be overwhelmed & stressed about the thought of finance &/or refinancing, Todd’s abundance of knowledge, ability to understand my situation, his approachable nature takes all the stresses away & lets me continue on with life.
From start to finish I’ve been guided through the process by Todd & his Team with ease.
I will continue to use Todd @ Smartline in the future
Todd is such a pleasure to work with. Always prompt and definitely knows his stuff. I would recommend him to anyone
Excellent service from Todd and the team! Highly recommend!
From the start of the process, Smartline have assisted us along the way, and provided valuable information, and always been on hand to help
The service by Todd and his crew was excellent as per usual. We have been a client of Todd and his Father before him and made several purchases. Each time it has been a pleasure working through the process
Personable and professional
Todd & Tanya went above & beyond throughout the whole process. From providing support in each decision to following up with our bank to ensure a smooth settlement for our first home. Your hard work is genuinely outstanding. Thank you.
We have been working with Todd Haffner for over 20years. Todd is professional and committed to his craft of finding the right loan for us and saving us money at the same time. A polite professional who respects our wishes.
Todd, as always is super professional and personable. I now have a much better deal on my home loan and I understand when and where the saving will accrue...all with minimal effort from myself!
I always recommend Todd to family and friends and have been using him since 2003.
We had previously dealt with Peter and since he has retired we decided to go with Todd. Delightedly we discovered that Todd continues the great honesty, work ethic and tireless perseverance of his father. If a problem arose Todd found a solution.
As a first home buyer, the experience can be daunting but Todd educated us and kept us informed along every step of the way.
Todd was extremely helpful, informative, and guided me to reaching my goal house. I appreciate his effort greatly and would definitely recommend him to friends and family.
Todd Haffner went over and above to ensure my Loan application was prompt and as pain free as possible. He even hand delivered some of the paperwork that needed to be fast tracked. Highly recommended.
Fantastic service! Highly recommended. Many thanks,Todd.
Todd was fantastic to deal with through the whole loan process.
Honest and personal service, greatly appreciated. Thanks
Todd is a consummate professional and goes above and beyond for his clients.
The service from smartline was absolutely outstanding. My broker and advisor, Todd Haffner, has really helped me through the 'first home buyer' milestone. A very trustworthy, reliable and helpful person.
Todd is very well mannered and easy to deal with, wouldn't use anyone else
Very happy with the service provided at Smartline - a big thank you to Todd Haffner and his team.
Great friendly service, made things so much easier for us
Todd Haffner is the ultimate in brokers! A consummate professional who makes buying property a pleasure rather than a chore. Do yourself a favour and don't look any further!
I have been using smartline since 1999. Never had a problem ever. Will not use any other broker. They do all the work.
Absolutely fantastic service, very professional and readily available to go through the process with you and keep you informed.
At a time when we we needed clear advice and prompt action, Todd negotiated some excellent rates for our loans and guided us through the process very clearly and efficiently. The result has given us great piece of mind and will save us a lot of money
We have maintained a 10 year relaionship with our advisor Todd Haffner for obvious reasons. He has always been tenaciuos, responsive, organised, and available to clarify information and maximise our mortgaging needs.
I've been dealing with Todd for all my financing needs for over 15 years and I would never go to anyone else! Once again Todd delivered outstanding service and advice. Our refinance was made so easy and it will save us money too-Thanks so much Todd!
Todd made a very daunting process of purchasing a home as a first home buyer, easy and streamlined.
Todd's commitment to providing the right product for my situation and communication are 2nd to none . Thanks again for your help
Our adviser Todd Haffner couldn’t have been more helpful. He went above and beyond all expectations. He was able to secure us finance when our long term bank was unable to do so. We would thoroughly recommend him to all our friends and associates.
Todd was amazing. Nothing was too much trouble, answered all my questions (and there were thousands), was extremely flexible with times for meetings, gave great recommendations, lovely calm and patient demeanour, met tight timeframe for finance. 11/10.
Don't change a thing Todd. You guys were great the whole way through.
Dealing with Todd is always a pleasure. Consulate professional, friendly and efficient. I wouldn’t go anywhere else
Todd was very informative and thoughtful of our needs and wants.
We are very happy with the professional service we had from Smartline.
Friendly and caring.(First time buyers) Made sure we had enough money to afford the purchase. Excellent communicator. Thank you
Todd is brilliant, cant fault his knowledge and service . I highly recommend him to friends and family
Todd and the team always make everything so very easy for us, they take care of all the details leaving us with the confidence that we are being well looked after.
Todd has been our advisor for over 15 years and has always been exceptionally helpful and made getting finance so easy.
This was the first time we have used Todd to assist us in securing motor vehicle finance and the process was quick and painless as it has been with our previous mortgage finance. Todd kept us constantly in the loop so we knew what would happen anhd when it should happen.
I have in the past and will continue to recommend Todd as an excellent advisor.
Todd just makes buying a new place easy and way less stressful!
Todd was able to find us a Home Loan to suit our needs which no other Bank or Adviser were able to do.
have had previous loans with Todd and always makes the process easy & smooth very professional knows his stuff and gives us the best advise on the best loan to suit us. our last refinance was so quick and easy would not bother using anyone else highly recommend !
excellent service fully informed at all stages and the whole experience was made very pain free
Customers have to realise that sometimes it may take longer to have new loans and contracts set up because the adviser needs to seek and and get approval for the best deal.
Todd was exceptionally helpful throughout the entire process. He was very easily contactable for advice and information, kept us regularly updated on our loan status and was fast to respond to any questions. I could not recommend him highly enough and will be going straight to him with all financial dealings in the future. He exceeded my already very high expectations from having him handle my previous mortgages.
Very professional and courteous
Great value
Very professional and courteous
Great value
We have worked with Todd on several occasions and he has been incredible. Don't know where we would have been without him.
Todd was really great and super helpful. He made sure to keep in contact with me and explained everything in detail. Highly recommend him!!
Todd Haffner was amazing, it was a fairly long journey with relocation etc but we finally did it!
As this is was my first home he walked me through every step & it wasn’t so scary
The professional approach from Todd was impeccable and i would and have recommended him to others
Nothing to add. Todd did a great job all round and made the refinancing & paperwork as painless as possible. Was a pleasure working with him.
Todd was brilliant as always, have gone through him a few times as has my daughter, goes that extra mile would recommend to anyone
Above and beyond by Todd and smartline personnel can't thank them enough!.
If Todd was to be improved in any way, then you may as well call him God!
Was really happy with the service we got from Todd, he came highly recommended by my sister and he was great to deal with. The process and what was required for our loan application was always explained in a way that was easy to understand. Todd was always contactable when we had questions or needed information, making for a really stress free process. Thanks Todd and we will definitely be recommending your services to others.
Was really happy with the service we got from Todd, he came highly recommended by my sister and he was great to deal with. The process and what was required for our loan application was always explained in a way that was easy to understand. Todd was always contactable when we had questions or needed information, making for a really stress free process. Thanks Todd and we will definitely be recommending your services to others.
It was great all I had to do was make the request and it was all done as well as explained in simple terms. A questions were answered in a relatively short time. Would recommend Todd and who ever he put you onto will always be in your best interest
It was great all I had to do was make the request and it was all done as well as explained in simple terms. A questions were answered in a relatively short time. Would recommend Todd and who ever he put you onto will always be in your best interest
Todd provided excellent information and assistance throughout the homeloan application process. Thanks again Todd1
Todd was extremely helpful and went above and beyond to assist us with a smooth transition of banks, I have recommended Todd to lots of people and I will definitely be coming back if needed in the future, excellent service and highly knowledgeable of the industry
Best regards
Melissa Gibb
Todd was efficient and friendly, and went above and beyond to lock us in to a very competitive rate, just before it was due to rise. We definitely found a loan product that we wouldn\'t have found without using a broker, and are very happy with it.
Todd was great to deal with , gave us excellent advice in purchasing a first home and answered all our questions we had through the whole process
I would not hesitate to use or recommend Todd Haffner, Smartline.
Without the persistent approach from Todd sorting out some previous, albeit incorrect, finance history our finance wouldn\'t have been approved.
Todd is an absolute legend. He is efficient, friendly and effective. He always puts our needs ahead of his own. I would crawl across broken glass to help him if he needed it.
Thank you Todd for bringing my finances together. It has been great working with you, I\'m sending my nephew your way soon.
Katie
Todd was very approachable and easy to work with. He was up front and managed our expectations exceptionally well. We would no hesitation in recommending Todd and his services to anyone. We look forward to working with him in the future.
Todd was excellent. I have already recommended him to someone. Truly grateful for his advice, guidance and support (and patience) throughout the whole process
We rang Todd for a review of our mortgages, as usual Todd was amazing. Our change to a new bank was made very easy and our savings are substantial. I continually recommend Todd to all my friends and colleagues. Thanks Todd 14 years of great advice and great service.
I can\'t recommend Todd highly enough! He was exceptional, efficient and honest. I will not use anyone else other than Todd and he has already been recommended by me. Thank you Todd.
Ratings are a true reflection of Todd\'s professionalism and ability.
PS: I only received a telephone call from the original lender (Commonwealth Bank) once the decision had been made to change finance providers ( I responded that I use a broker because I don\'t understand finance.) That was disappointing on the part of the C\'wealth Bank.
I will schedule in a yearly review with Todd to ensure I am receiving the correct contemporary advice.
Todd did everything in his powers to make the transition from one bank loan to another, as simple and stress free as possible. I felt that I could contact him at any time and that anything I had to ask was valued and respected. I found Todd extremely knowledgeable and trusted his advice implicitly. He was always courteous, professional and friendly - making an effort to know our situation and showing a genuine interest in it. This was really important to me. I would not hesitate to recommend Todd to anyone who needed financial advice or support.
We have been engaging Todd\'s services for over 20 years and have always found his customer service to be outstanding. He consistently pushes boundarys to ensure we are treated fairly and have the best available products from the banks.
Todd is a credit to himself and the industry and would recommend him to anyone.
As usual, Todd provided excellent service. He discussed the options that were available to me, getting me the best loan that suited my circumstances.
I wish I could think of something helpful but I think all basses where covered, it was such a smooth process. Don\'t fix what is clearly not broken I think :)
We were in South Africa until almost a week before settlement date and during this time we were not always easy to contact. However, Todd (and Tanya Skidmore the Client Liaison Manager) made sure as much was done as possible before we left on our holiday and all was well organised and in place when we got back to Australia.
We felt they did a good job and went the extra mile even being contactable on weekends and late at night to fit in with our times.
We bought my first home nearly 15 years ago with Todd\'s great help. Since then we have sought Todd\'s advice and help for the next 3 properties. Todd ethics are unquestionably and professionalism displayed is the highest by any standards. He takes on the job completely, completing it with no stress or inconvenience caused to you. The loan process in every case of ours was seemless, never a hitch that we were ever aware of. That is it...Todd makes it seem like that. Without doubt his expertise in his area, personal skills, his extreme dependabilty/reliability, work ethics makes him a role model in his area. We have always recommended Todd to our family and friends without the slightest hestitation. Thank you Todd and we continue to wish you all the very best you so deserve!
Todd is a tremendous asset for me. I have been using Todd for many years now and despite multiple alternative Broker\'s on the market I have never wanted for anything using Todd.
Friendly, timely, accurate and open and honest, Todd is everything you could ask for in a business partner.
The ability and willingness to work in an online environment makes the journey from loan concept to money in the bank as easy as you could ask for.
Todd has the ability to explain the nuances of any loan, condition or thought process clearly and simply that really helps you understand and put you at ease.
10 out of 10 for service, I wouldn\'t ask to change anything.
We will always highly recommend Todd Haffner to our friends & family as he & his staff have always provided us with an absolutely smooth, prompt, accurate and personalised service, keeping us informed at every step of the process. Even after settlement has occurred on a property, Todd always contacts us by phone to ensure we\'ve been happy with the process & service received, which of course we always are. We would not go anywhere else for mortgage brokerage.
Todd has always given us exceptional service, we wouldn\'t go anywhere else for financial advice.
Thank you to Todd, again he has advised us for a number of years now with our home loans or refinancing which has made these processes a lot easier, they have always run smoothly and on time. Any questions or queries we have are answer efficiently and promptly.
Todd explained my options very clearly, and answered my queries promptly and thoroughly.
So much less stress when you have such a great broker willing to go above and beyond the rest. Thank you very much.
Todd was very helpful and approachable, I\'m very pleased with the service he gave and would recommend him to family and friends.
Excellent service, great communication and attention to detail are the reasons why I have chosen to engage with Todd Haffner for over 12 years. His depth of knowledge and consideration of a wide range of factors has been essential to the selection of mortgage products that help set the conditions for my investment success.
Second time I have used Todd, a pleasure to work with!!!
was very impressed wth todds efficiency and speed have already recommended him to others cheers graham
Todd was excellent throughout the whole process, i could not fault him and highly recommend his work to anyone that needs such service in the future
Todd has been very efficient. He has been proactive in contacting me and keeping me informed about steps along the way. He responds to my questions quickly and every email or call from me is dealt with respect.
I have known Todd for over 12 years. He is a professional with amazing ability to work out the actual requirements for his clients keeping there best interests in perspective. Appreciate his help and prudent advice with out loans and would go with him anytime without batting an eyelid.
Regards,
Neeraj
If I worshipped a god his name would be Todd. Enough said
The advice and service has been great so far.
leave it all to Todd he makes the whole thing easy
We used Todd Haffner recently after been recommended by my boss who had used him for his properties. We found Todd exceptionally experienced especially as my wife was uneasy about changing our home loan over. Thanks to Todd and Tanya for assisting us we have passed on your details to a couple of people already and hope they contact you soon. Thanks again.
Great advice, excellent service and attention to detail. Thanks Todd.
I was very impressed with the service from Todd & Tanya. The loan met my needs perfectly. I realise they went over and above to acquire the amount I needed. Being a woman returning to work after a break and working part time they had negotiate with the band to advocate on my behalf. They were also very helpful at providing guidance on fees and finance for a new build/buying land. Many Thanks
Ruth
The service provided as sbeen of the highest standard which is what we have become used to in dealing with Todd Haffner and his father before him.
Todd was friendly, professional and knew exactly what he was talking about. I\'m pleased that he could help us secure a good loan and in turn our dream home. Thanks Todd
While recently refinancing my home loan, Todd\'s level of service, as usual, exceeded expectations :). I liked the fact the he followed up with me without it ever feeling like he was hassling me (I can be forgetful and drop the ball a bit midway through a process) and that he followed up with me once settlement went through to let me know I could ask him any questions on aspects of my new financial arrangements that I was uncertain about.
Todd was fantastic, he always got back in touch as soon as possible with any queries we had.
Would strongly recommend him to our family and friends.
Thank you
Pam Freeman
hi once again it has been a pleasure having todd help me in this situation his abillaty to communicate and sort out what is needed with me takes the pressure of me worrying about where to go next thanks again todd cheers and all the best chris riley
Thank you for the excellent service provided. The whole process went very smoothly, Todd was able to answer all of questions and queries promptly which gave me a lot of confidence in the product chosen and service provided.
I would recommend the service provided by Todd and Smartline to family and friends.
Todd is a super hero, a legend, a god among men. His professionalism and expertise is second to none.
Todd and the team at Smartline, is and always has been very efficient and helpful.
i have used Todd many times and will continue to use him in the future.
Todd Haffner has helped us in the past years with 3 different loans, he also helped my daughter refinance with a loan that has helped them. He is always helpful and readily available for any questions we had, I would highly recommend him
Very professional approach throughout the loan application process.I was kept informed each step of the way,most impressed of the documents handling through electronic format which kept the runnig around to a minimum and a hassle free outcome.
Todd is an excellent advisor and I have 100%trust in Todd. Due land settlement delays there was an issue, I travelled to Europe and Todd dealt with the issue which was not a problem initiated by the bank or smartline, I came home from holiday with the finance and the land settling the day before. Service is only proven when things go wrong and this was an excellent example of a advisor going the extra mile to make things happen Many thanks Graham and Christine
Smart-line have been extremely efficient and nothing was too much trouble.
Todd and Tania have been exceptionally supportive whilst providing a service that helped us plan our future better. We are looking forward to purchasing our next home loan with Smartline.
Todd went above and beyond , entering the housing market with not a whole lot of knowledge around financial options Todd guided me through the whole process , without any pressure , answering all of my questions and making me feel comfortable with my decisions. Thank you Todd , Shae New
Todd was fantastic. He was available and if I left a message I knew that he would call me back as soon as he could. He explained things clearly and made it easy for me to work out what was the best thing to do. This is the fifth house that I have bought and having Todd there made it so much easier. The fact that he is still going to stay in touch and make sure that I am happy with my loan is awesome.
Todd is an exceptional professional mortgage adviser. Nothing is ever too much trouble for him. He takes times to assess our situation and explain why he made certain decision on choosing a financial institution for us. Even when it came to completing the settlement papers he was helpful is assisting us when we could not get through to the settlement agency. He gives 110% and is a nice genuine guy. Thank you.
This is simply a test survey
Todd takes the time to answer my questions and ensure that I understand exactly what it is that I am committing my signature to.
I like the fact that Todd dos everything for me. Not once did I have to leave the home to see banks etc. Everything was organised for me & sent to me very efficiently.
Todd is basically a very nice man who is always approachable and willing to give you as much of his time and expertise as is required. He makes you feel like you're a family friend rather than a customer. I would happily recommend his services to friends and family.
Todd is amazing at his job with great advice and endless support. I'd never use anyone else after all the help he's given me. Please thank him again for me.
I would never go to anyone else! Todd once again was outstanding in assisting us with our refinance. I would recommend him to anyone.
We had no problem with Todd what so ever. We would (and have) told everyone about his great service. We will for certain be using his services again.
Todd provided an exceptional service which met my requirements and far exeeded my expectations in product and 'turn around' time.
I worked with Todd Haffner and Tanya Skidmore at Smartline, to buy my first home. Todd was fantastic at explaining all elements of home loans and the house-buying process; he made the entire process easy, and I feel confident about the decisions he helped me make. He and Tanya were both very open and communicated every step of the way
I would strongly recommend his and Smartline's services to others in the future. Thank you again,
Have used Todd now for many loans over the past 20years. He still delivers honest and helpful strategies in ensuring the best loan product for me with the flexibility to adapt to my future needs. Thanks Todd!!
Todd is very professional and freindly and I would reccommend Todd highly.
We have been using Smartline's service since 2005 for 5 property purchases. Starting with Peter Haffner until his recent retirement, then with Todd Haffner for our recent purchase, we have always been extremely happy with the friendly, courteous & amazingly quick, seamless & professional service. We have never had any issues & have always recommended Smartline to our friends & family & will continue to do so. We will continue to ask Smartline to assist us in property purchases as long as we need it. Thankyou many many times over.
I have utilised Todd's services on prior loans. He always has his finger on the pulse, does amazing work. Always contactable and I have recommended his services to many friends and family.
I have utilised Todd's services on prior loans. He always has his finger on the pulse, does amazing work. Always contactable and I have recommended his services to many friends and family.
The service provided to date has been very professional and met my expectations and would glady recommend to my friends. Very easy to approach always contactable and excellent response to my queries.
Todd has provided me excellent service and advice for the past 6 years. Including consolidating investments property loans to one bank, refinancing and financing several extensions to my property. I have recommended him to several friends who also now use his services. He is open and honest and is always available for a chat and has provided solid advice on many different services to support my finances. He has me as a customer for life - Im one very happy and content customer.
Friendly, approachable, very strong product knowledge. Contactable at any time. I would and have recommended Todd to others
Todd was amazing. This was our first home and we had no idea about the process. He was always there for us, answered all our questions even if it was late at night and explained everything so clearly so we understood. Would recommend him to everyone !
Todd has always exceeded expectations and provided excellent financing options fit for purpose. I have already recommended Todd's services to a friend and would highly recommend his services to anyone looking for a financing solution.
Todd's service was nothing short of exceptional. His commitment to helping me through the loan process went far above and beyond what I would have expected. He was responsive, friendly and helpful through the entire process and even returned calls and emails while on leave! Excellent service with a real personal touch; I would definitely recommend smartline to anybody with complete confidence that I am recommending the best and friendliest help available.
Have recommended to 3 friends!
Todd is the ultimate professional, it has been a privilege to have him help us. Absolutely brilliant, and a wonderful human being.Thankyou so much Todd for taking the pain out of a potentially nerv racking time
Todd has consistently provided outstanding service and advice to myself and my wife over a period of nearly 10 years. I am a smartline customer today as a direct result of his professionalism and outstanding performance. Thank you Todd your hard work is appreciated.
Considering it was Christmas I was surprised Todd worked right through, I didn't have to anything he took care of the lot . insurance was discussed but never came to pass, apart from that best service.
Todd has assisted us with home finance for many years. He is always clear with time frame expectations and will consistently follow up to ensure we are on track and happy with the process and the product. He is thorough in his explanations to ensure we understand everything.
I didn't think I needed a mortgage broker, but Todd has given excellent service and exceeded my expectations. The whole process of buying and selling has been much easier than I had any right to expect.
Todd and tanya have been great through the whole process .
I found Todd to be extremely knowledgable,helpful and always willing to go that extra mile to provide expert service,
Eddie.
At first With My Mortgage Approval I Had A Few Snags Which I Thought I Wasnt getting Finance And That I wouldn't Have The opportunity to buy My House... Todd Did Not agree With This And Strived To get Me what I Wanted And A Great Deal With ME Bank I Might Add. He Was Always There If I Didnt understand the Legal Jargon he Also Assisted Me one Time In particular While His Family Were In The Car About To Go For A Long Weekend Away.. I Ammore Than Satisfied With Todd And The Way He Helped Me With My First Home purchase..
Todd was wonderful. He was always there to answer any questions I had (and as a first time buyer, there were lots of questions). I can't recommend him highly enough.
I have used Todd's service many times and happily recommend him. I was particularly impressed by the way he took ownership of an issue we had with this refinance and new mortgage.
Todd's highly efficient manner of working and always keeping us up to date on the progress made us appreciate his work. Also, his commitment to meet us and contact us above and beyond was also a strong point. Good work ethics!
Thank you Todd for being a really great advisor...Todd was wonderful + very helpful..He explained every thing about it all + was patient with me when i didn't understand anything..He didn't mind explaining info to me again.. He was very prompt returning phone calls + e-mails.Also he was very professional + friendly..By the time i met Todd face 2 face i felt i was meeting up with a friend..He could not have done any more to help me..He obviously is very good at his job..I would not hesitate to recommend Todd + Smartline to any of my friends..
Excellent service, proactive and honest. Bought two houses through Todd's service and very happy.
Todd Haffner has been our Mortgage Broker for over 10 years and we hold him in the highest regard. Nothing is ever too much trouble for Todd and we trust him implicitly. His knowledge and expertise combined with exemplary customer service is refreshing and highly valued. We have recommended, and will continue to recommend, Todd to friends and family and will definitely be calling on him in the future when the need arises.
I found Todd to be very helpful and every time I rang I was able to reach him. Todd is a very friendly adviser, and would recommend he with no hesitations.
Todd has once again gone above & beyond what i expected, I value his opinions & advice highly.
Todd's service was second to none, his experience as a Mortgage advisor is evident as the whole experience was very painless. Todd and his assistant Tanya kept us informed all the way through the process and continue to provide the very best service whilst our new home is being built. This is my third mortgage utilising Todd's service and would highly recommend him to anyone.
Prompt, friendly, informative service. Our advisor kept us in the loop via the phone and then with follow up email. We're really happy with our new arrangements which has saved us heaps.
Thank you Todd. As a repeat customer, we were once again impressed with your quality service, knowledge and communication. You made the whole process so easy. We will not hesitate to recommend you to family and friends.
Continued great service from Todd, as he has always done over the years. Recommend him highly, especially because of his intrinsic knowledge of the products he's accessing in the market place. I would also like to mention the fantastic support of his Liaison Manager Tanya Skidmore- nothing was too hard at any time. Great service from all.
Todd was professional and friendly at all times. He had the time to listen and answer our questions and was very prompt in getting back to us. Great service Todd. Thank you.
this is our 3rd property purchase loan & again nothing was to hard or too much trouble for Todd it is a pleasure to deal with such a professional mortgage adviser & company.
Todd has always provided a prompt, thorough and informed approach to managing our mortgages and has been of great assistance in throughout the entire process.
Todd was totally helpful and really helped me through the home loan process. I was a first home buyer and found everything quit daunting, also working away didnt help but having Todd looking after me, i was pleasantly surprised how smoothly the process went. He certainly helped me 'learn' how the process goes.
We have been using Todd personally and in our business for 13 years and as a real estate agent I have dealt with a lot of different brokers in that time. Simply put Todd is the very best for efficiency, service, follow-up and feedback. He is THE best.
Todd has assisted us three times now with our mortgage requirements and we would never go anywhere else, and we also tell our friends and family to give him a call when they are also in the market for a home loan. Todd always goes over and above to help and we love dealing with him. He's such a nice bloke too and so very helpful. I can't say enough about how highly we think of him (and no, he did not pay us to say that - haha!)
Todd was great he gave straight answers to questions that were asked.
Very professional and helpful advice throughout the process.
As a single mum of two young boys, I was very nervous about the process. Todd 'held my hand' throughout the entire process. Todd and his team have gone above and beyond to help me achieve my dream and I will be forever grateful for his professional and personal touch. I have and will continue to recommend Todd to anyone about to step into the world of home ownership. A huge thank you from my boys and myself.
Todd Haffner was extremely informative and fantastic at guiding us through our first home purchase! Could not have asked for any better service or support from Todd! Thankyou
Todd has been my trusted advisor for years - his professional service and attention to detail, and his personal style is what makes me come back to Todd always, for my financial needs. I have recommended his services to all my friends. And I look forward to continuing to do business through Todd, and his assistant Tanya Skidmore. Both are real assets to your organisation. Well done, Todd. Great service as usual. Thank you.
Todd was always available to answer any queries and kept in touch with us throughout the whole process; from the time we were thinking about buying up until settlement. The process was easy and made less stressful for us. Thank you Todd.
Todd was excellent through the whole process of our buying selling and refinancing. His advice was invaluable and he was always on hand for any questions or queries.
Todd has coordinated and processed several of our mortgages, with our home and investments. He is always more than happy to just answer queries to allow us to make informed decisions. I have on several occasions recommended Todd to others and will continue to in the future. We are very happy with the services provided to us.
Todd was a excellent help with my first home loan muchly appreciated and will be using him with any future loans I may need. Thanks Todd
This is the second time I have made use of Todd for mortgage services - he is very professional
Tanya a great help also.
We have know Todd for years now and would never have anyone else dealing with our interests. He is totally professional, trustworthy and so good at his job, it makes our heads spin! He's simply the best!
We have used Todd's services 3 times now and we are always happy with his service and professionalism.
We have used Todd's services 3 times now and we are always happy with his service and professionalism.
I found Todd very helpful and pleasant at all times
Todd was fantastic, very helpful and thourough
Todd and Tanya made buying our first property so simple, organized and stress free, covering every aspect of the process from advice while looking for a property through to finance and settlement. Their patience, knowledge, professionalism and enthusiastic personalized service turned what would have been a complicated and stressful time into a simple and informed process. I cannot not recommend them highly enough, and we will definitely be contacting them again for any future purchases we intend to make, and forwarding our recommendation onto family and friends. You have exceeded our expectations all the way- Thank you very much!
Todd got us a great deal and made the whole process very easy. This is the only way to get a mortgage.
Smartline offers great service and the advisor that we dealt with is fantastic. We were always able to contact him and found him easy to talk and that he provided us with the best service ever. Nothing seemed to hard for him and he was always willing to help and provide information. Thank you for your excellent service.
Todd was great. He was in constant contact throughout the process so I knew exactly what was going on and when. A pleasure to deal with and look forward to further using his services, just as my sister has, over the years. Thanks Todd.
Service received was great, as a first home buyer having someone to ask any questions was a massive help.
Service received was great, as a first home buyer having someone to ask any questions was a massive help.
Todd made our recent investment property purchase so easy. This is the second time Todd has provided me with a great easy helpful service. We would buy another property purely because Todd makes it so easy.
Todd has been exceptional. He has gone beyond required to ensure we are happy. He deserves a trophy. Thank you Todd
Todd communicated to me everything that I needed to know regarding my loan and what best suited my needs. He gave the feeling that I was his only customer and gave great personalized service.
Todd Haffner is an amazing Mortgage Broker to deal with, his knowledge of the industry, integrity, and professionalism is outstanding. We are so happy to have found him in 2002 when we purchased out first home in Perth. Since then, we have built 2 homes, both of which Todd has arranged our finance. No doubt we will be calling on Todd again in the future. Thank you Todd for your great work and patience. Peter and Bronwen Howorth
Todd is always helpful and goes beyond what is expected. In a time when so many companies talk about service, it's refreshing actually to receive it, every time. My latest transaction with Todd was for equipment finance, and even though that wasn't in his suite of available finance products, he arranged it through an alternate provider, and followed through to the very end.
I have used todd previously and also had great service. I have already recommended him to others.
Extremely approachable, professional, someone in whom I trust implicitly.
I'd been looking at fixing my loan for a while, but hadn't noticed an attractive enough rate on the market. The Smartline report alerted me to 3 year fixed rates under 6%, so I contacted Todd and the application process started straight away as the rate was only on offer for that week. He gave great advice and as I had bought the property with my brother, Todd helped us set up a loan that gave us both more flexibility with future investments and also the ability to decide on and make our own extra contributions. We are both very appreciative, thank you.
Todd has oversee several loans for me and is extremely efficient, open and honest I could have asked for a better service from him.
Todd did a great job. He was very helpful. He was recommended to us from someone else, and we have recommended his services to others. I can't think of a better endorsement. Andy
Todd Haffner, of Smartline, has been looking after our financial needs in terms of mortgages etc for years now. He has always been completely approachable and has been able to find the right product for our changing needs every time. He has always been helpful and efficient and we have no hesitation in recommending his services to others.
It's always a pleasure doing business with Todd. He is very professional yet approachable and nothing seems to hard for him. The loan process with Todd's assistance is always very smooth and straight forward.
Todd was verey helpfull and had a profestiol manner that protrayed .
We have used Todd's services for 5 years now an he is always avalible to help us on on all the financial situations we have come into. Always very approcable and willing to give us advise and help on all the hard or simple questions.
Todd's customer service skills are paramount in his success. I felt connected and at ease as Scott was always available.
Todd maintained communication throughout the loan process and anticipated my concerns. This ensured this part of the home move was essentially "painless". Thank you Todd.
I would like to praise up Todd to the Max. From the fist minute I spoke with him I could tell he wanted to help me. He treated me like a real person not just a number, like at a bank. I feel he has worked above and behond his call of duty. He answers every call and if he doesnt he gets back to you not long after. I would highly recommend Todd and I have already recommended him to 2 other people. I am so happy with everything he has done for me. Keep up the great work. Cheers Jen
It was very professional and timely advice in relation to the loan application with regular updates on the progress and any potential hurdles. Will recommend to family/friends. Thanks
We've worked with Todd for a number of years and have always appreciated his help and advice
Todd was available at any time and should he miss your call you can rest assured that you would be phoned back as soon as was possible.No question or request was too much trouble .The ease of the transaction for the client and refinance process was managed superbly. Todd's manner and demeanor makes the client feel extremely comfortable and confident that they have chosen the correct person for the job. Would I recommend Todd to a friend WITHOUT QUESTION. Todd's assistant must also be commended on her extremely efficient service and pleasant manner.
As always, the service, assistance and guidance from Todd is excellent and he is always a delight to deal with.
We found Todd to be very approachable, knowledgable and always thinking of the best possible outcome for us. We would highly recommend him to anyone. It is great just to bounce an idea off him and to know that we can always contact him if we have any queries or concerns. Contacting Todd was the best thing we have done for our financial situation.
The great thing about our Smartline advisor is that he didn't push us into any decisions and gave us plenty of time to think about our options. The information and service provided was practical and transparent for a young couple negotiating their first home loan.
Todd is always keeping in touch and with quick replies to questions. He kept us informed right through the purchase process. I have already referred a friend to him.
Todd was fantastic as my situation made things a little difficult and tricky at times, but Todd was very patient and accommodating. Thank you Todd
Todd was outstanding, very helpful I would not hesitate recommending him to my friends & business associates. He should be given an award for the trouble he goes through to help you. Good on you Todd keep up the good work.
Todd Haffner is an asset to Smartline.
Although the service has always been quick, it was made even quicker this time around by using e-mail.
Todd was excellent as usual, he gave me all the help and advice i needed, and he was easily contactable. He provided me with answers and solutions to all my questions and issues that arrose throughout proccess promptly and was very positive and informative.
Clear upfront advice and plenty of information.
The process went quite smoothly until the end when somehow part of a package of the documentation "went astray". A complete copy of the docs was kept and although a copy of the missing pages was able to be emailed/provided there was an insistance for new original copy to be executed - thus ultimately causing a delayed settlement and ultimately incurring $1040 late payment interest costs to the vendor. I was invited to make a submission however looking towards a realistic reply from the bank in the negative - decided to not waste my time especially when I was advised that somehow by having to pay $1040 that I really only incurred $250 - $300 actual cost (how I do not understand!) and any settlement offer would most likely be related to that sort of a figure. An unfortunate situation however so long as the little guy pays it keeps consistency with what one is accustomed to. I also found it quite ironic that in the same few days that my settlement payment was being delayed an announcement of the NAB half yearly profits was also made, really rubbed the salt in!
This is my 3rd Home loan arranged by and through Todd. He was recommended by a work mate of mine in 2004. I have recommended him to many of my friends since this time and will continue to do so.
This is my 3rd Home loan arranged by and through Todd. He was recommended by a work mate of mine in 2004. I have recommended him to many of my friends since this time and will continue to do so.
I liked how genuine and honest Todd was and his assistance in every way possible.
Todd is always happy,helpful and a true professional
As below in the testimonial:-)
Todd was very quick to respond and most helpful and informative. I think the Smartline Loan Enquiry website could have a few more options, i.e. a place where you can contact customer service centre through email to change loan payment dates/frequency.
Todd was articulate and quickly provided a summary of comparisons of various finance institutions: costs, interest rates etc.
Todd's level of service is exceptional and continues after the service is provided. I find this level of customer service to be a rare quality. I will not hesitate to conduct business with Todd in the future or recommend his services.
Friendly & efficient. Excellent customer service.
Todd has helped us with a number of property transactions over the last 10 years or so. He is always professional and very helpful. He understands our priorities and assists us to make choices that suit us.
Todd is the most capable dependable professional I have dealt with.I couldn't recommend him enough. His prompt response to any question is outstanding.
We have used Todd for all our borrowing for the last 8 years and have always found him to be extremely helpful, knowledgeable, and persistent in getting our finance across the line. As a small business owner with several company structures it is reassuring to have a broker who understands our situation
The follow up emails I have received since settlement shows me a depth of comitment,as I will be in need of help again soon Todd will be the first call I make.
Todd was extrememly helpful in all aspects of the purchase and settlement of the loan. He was thorough and diligent in all his work and promptly returned calls and emails. I would recommend him unreservedly.
Todd has helped us with all of our mrotgage needs since we bought our first home in the year 2000 he is one of the most helpfull and polite people I have ever delt with and always takes time to fully explaim every detail. He seems to go out of his to make sure that his job is done fully.
Todd was on top of everything every step of the way and made the rocky road of selling and refinancing a relatively easy one. There is not a single thing he could do more of or better than he did.
We have had Todd look after us for quite a while with many house purchases and he has always provided exceptional care and attention to all our needs. Todd kept in touch with us at all times and answered all our queries extremely quickly when we left messages etc. Very honest and trustworthy person.
Todd always follows up with emails and phone calls even if the process is slow through the financial lender. His manner is professional and he treats your case as a priority, even if the situation involves a minimal amount of finance or refiancing. I will always continue ask for Todd in the future.
Todd Haffner is the best. We have been given expert advice and top level service since using his services for almost 10 years. His support has been unmeasureable.
I HAVE CONVEYED THIS TO TODD HIMSELF...THE SERVICE TODD EXTENDS IS OF THE HIGHEST PROFESSIONAL STANDARDS.
We were disappointed in the lack of communication between Todd and ourselves, in the end if I hadn't phoned the settlement agent or the bank nothing would have been sorted out and settlement would not have gone through.
Todd satisfies my every need. Liked is not the word, I loved everything this man of a mortgage broker does for me (compiled by Todd Haffner as I am sure my loving wife would say this if she recieved this survey....PS: do I still go in the draw for a coles
Have used Todd several times now from the early Mortgage force days and as usual he delivered great service. Not only that he is a top bloke who is very easy to talk to. Cheers.
Todd always answered my questions promptly and was very helpful throughout the process.
We have used Todd a few times now and always appreciate the way he looks after us.He keeps in regular contact so you always know where you are with your financial circumstances.
As always, Todd excelled in the level of service provided.
Using Todd exceded my expectations - he was always willing to assist and do all the required background work associated with the mortgage process.
Todd was very helpful and totally commited to us during the whole process of changing banks and reorganizing our finances.He was able to make a quite daunting process very managable.
Good, solid and quick service.
Todd's professionalism and conduct has been exemplary throughout my transactions with him, and I will not hesitate to call upon Todd for advice and action should the need to re-engage his services arises in future.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
