5 Star Reviews
Average client rating
5/5 From 90 Reviews
Certainly fast, friendly and professional, however, they don't seem to have as many lenders on their books as other brokers, which can be a problem if your circumstances are unique like mine. If you have a run of the mill job with regular income and a good credit rating, I'm sure they'll secure a loan for you, but if you are not in that category, there are other brokers with more lenders who can help.
I will say the local branch was far better than the national call centre who told me to get better job and call back in 6 months. We get you loan. Just make sure you contact your local branch, and not the national call centre.
Although they were unable to help me this time due to my circumstances, thankfully I have been able to get a loan through another broker. I will certainly consider Mortgage Choice Northern Rivers in the future when my circumstances change.
Great team - made the process so easy for a first time home purchase. Very friendly and helpful even with all my first home buyer questions.
Rachel Crowe and Tim Egan from Mortgage Choice were absolutely incredible to deal with in regards to obtaining my first home. They made the process so seamless and easy, and I had bank approval within the span of 2 weeks Rachel and Tim were very communicative, available, reliable, and so very helpful and had an abundance of knowledge.
Thank you Rachel and Tim, I will be recommending your services to all those close to me.
I cant thank Tim and Rachael Alstonville branch enough for their work to get our loan over the line. They were outstanding and were calm and reassuring when we werent. They responded to every single question in a timely manner and nothing was too much trouble. Would highly recommend them to anyone looking to secure a loan. Thanks again Tim and Rachael
Great service, lovely team, prompt in providing their expertise regarding my home loan. Highly recommend.
I recently had the pleasure of working with Joel from Mortgage Choice Northern Rivers for my mortgage needs, and I couldnt be more satisfied with the experience. From start to finish, Joel was incredibly efficient and fast, ensuring that the entire process was smooth and stress-free.
What impressed me the most was Joel's ability to find the best lender with competitive rates tailored to my financial situation. His expertise and dedication to securing the best deal were evident throughout the process.
His professionalism and attention to detail made a significant difference, and I felt confident and well-informed every step of the way. I highly recommend Joel from Mortgage Choice Northern Rivers to anyone in need of a mortgage broker.
We have been working with mortgage choice for a couple of years to get into our beautiful new home. Mortgage choice has overcoming every obstacle that got thrown at them and came up with the best possible outcome.
Nicole Arthur is absolutely amazing and won't rest until she does absolutely everything within her power to make your dreams come true in purchasing and new home.
She's extremely professional and gets everything done as quickly as humanly possible
Me and my wife had a wonderful experience dealing with Nicole Arthur and Mortgage Choice and would highly recommend the to all of our friends and family.
Mortgage Choice - Alstonville were amazing beyond amazing working as a team in a very professional manner making shore all Is were dotted Ts were crossed.
With the very long drawn out process that had the good, bad amazing moments Joel, Tim, Rachel Nicole supported guided us, to were we now own a little getaway cottage - we would recommend this team 210.
Thank You Mortgage Choice Alstonville
Would give more stars if i could, Kahlee from mortgage choice Alstonville and her team have been absolutely fantastic, they made the process so easy, simple stress free. Highly, highly recommend and we will definately be using their services in the future.
Rachael and Joel were amazing to work with. I can't recommend them highly enough. Lovely people who really care for their clients.
Joel was highly knowledgeable and organised everything so quickly. He was always available to answer questions.
I have had the pleasure of dealing with Janet and her team on numerous occasions and I have always found them to be professional and efficient and friendly. Highly recommended
Great service very friendly atmosphere made us feel very at ease throughout the whole process all the way to the settlement
Thank you to Kahlee, Rachael, Nicole and the team at Mortgage Choice in Alstonville for your hard work in helping us get across the line with our refinancing. Well done
Thank you to Janet, Rachael and the team at Mortgage Choice Alstonville for obtaining a home loan for us when we had lost hope that we could own our own home again Your knowledge, professionalism and integrity have helped us to achieve stability, safety and security now and in the future. Thank you from the bottom of our hearts
Exceptional work, without the of kahlee and the mortgage choice team we would take have been able to achieve buying our beautiful home, not only did they provide amazing customer service, they also simplified, listened and explained answers to all questions asked. Couldn't have asked for a better broker in my corner
Janet is a quality professional whose calm demeanour helped us through the stress of buying and selling
Kahlee is incredibly informed and across everything I needed to know. Extremely helpful, professional and efficient. I couldn't recommend more
Kahlee and the team at Mortgage Choice Northern Rivers have been absolutely fantastic As a first home buyer, I had no idea what I was doing. Kahlee and the team explained the whole process in terms that I could understand and were with me every step of the way, answering all my silly questions.
I highly recommend this service to anyone who is purchasing a home in the Northern Rivers. Thanks team
I am still in the beginning stages of my journey with Mortgage Choice but had to comment on the incredible customer service I have received from Rachael. She has been so helpful and informative every step of the way. She always responds efficiently and is always happy to take my call. Looking forward to continuing this experience at Mortgage Choice.
We found the parcel of land we wanted to build our home on and wanted to put an offer in to secure it
Being a young self employed partnershipbusiness and First home buyers, with very little idea where to start in the whole process.
We really doubted if any bankslenders would consider us
After talking to so many online mortgage brokers before Mortgage Choice, telling us over they didnt have a lending appetite for us it was so disheartening and made the hope for our own home feel impossible to reach.
We came across our local Mortgage Choice branch in Alstonville through my internet searching. And everything changed.
From the moment we connected with Racheal, the brokers assistant - we were made to feel like it was completely possible. It was very refreshing and made our roller coaster experience so far, feel like theres hope and a possibility at the end of it.
Racheal and our Broker Kahlee went above and beyond to prioritise our application so we were able to put an offer down.
Kahlee talked us through every step along the way throughly.
It felt like locals helping locals.
And like they enjoyed teaching and showing the ropes to people who had very little idea.
It felt like they were passionate about what the do and really cared about our application and what it ultimately meant for our family. A place to build and call home.
Needless to say, after 2-4 weeks - we were unconditionally approved and settled on our land yesterday
This couldnt of happened without the incredible work of Kahlee, Racheal and the Alstonville Mortgage Choice team.
We can not recommend enough
And we will continue to work with Kahlee and her team here on out with the construction loan and whatever else may come our way well into the future.
Thank you for making our familys dream become a reality
Georgia and Nick
My experience dealing with Kahlee from Mortgage Choice Northern Rivers was very satisfying. I found the manner in which my financial business was handled by Kahlee and her associates to be of the highest professionalism and would highly recommend their services to anyone looking to refinance or top up their mortgage. A pleasure to deal with.
Janet and Kahlee have been so helpful and knowledgeable during our experience with Mortgage Choice. Our situation was extremely complicated due to applying for a shared loan between 3 people. Communication was great, the office staff were very reliable and we were able to get our pre-approval in a timely manner. Next is our construction loan and I know were in capable hands
Excellent service. Linda was great and went out of her way to help. Kept me informed all along the way. Highly recommend.
As a couple of sole traders we were having difficulty securing suitable finance for our home. After speaking with many lenders & brokers, Janet Jenner was the one who was able to understand our situation best and proposed several suitable options where others came up with nothing. Thanks Janet and the team at Mortgage Choice Northern Rivers.
The team at Mortgage Choice Alstonville were amazing the whole way through the process of us refinancing our home loan. Knowledgeable, professional friendly. I recommend anyone considering refinancing or looking to start a new loan to go seem them, they found us a great rate and made it a very easy enjoyable experience.
Kahlee at Mortgage Choice was a life saver to a newby in the mortgage game. Providing clear, unbiased options to select my mortgage, Kahlee was available, able to respond to quick turnarounds and was there with me every step of the way, patient when I was indecisive or changed my mind. She even went to the length of calling her family for more information on an area I was looking at buying in. I even got a little gift from the team when I moved in
As a first home buyer I was well over my head with all the procedures that needed to take place in order for me to secure my home loan
Kahlee from Alstonville Mortgage choice gave me confidence to make informed decisions about my mortgage.. Mortgage Choice by name and nature, I felt like the choices were all mine and the options were vast. After a good long hour and half meeting I ultimately choose to wait another 6 months and get a better deal a decession I wouldnt of been able to make with out Kahlees genuine reccomendations and patience.
My home loan switched from pre existing to building back to pre existing and Kahlee took all the extra work in her stride and made sure I got what I wanted which ever way I went.
I am so grateful for the service I received and would recommend Kahlee to anyone needing advice whether just starting out like me or someone more established.
Amazing... Always a pleasure to deal with the team at Mortgage choice Alstonville.
Janet is a great mortgage broker, we recommend her to anyone. She is very responsive and professional. our personal circumstances changed and Janet worked through the loan with us without any hassle. Janet went above and beyond to get our first home loan approved as well as an investment loan for our young family.
Kahlee offered a thorough and comprehensive service. She explained all my options in "real people" language that made my experience very satisfying. I would recommend her professional services to anyone contemplating a mortgage.
It was a pleasure tow work with Janet. She explained everything in detail and always answered our questions. That took a lot of the stress from us. She was very efficient at finding the best loan for us. Outstanding knowledge, competence and service. I would recommend her to anyone!
Outstanding outcome, thank you Mortgage Choice!
Mortgage Choice AlstonvilleLennox Head helped us manage and achieve our first home loan. Janet explained everything step by step and looked at the best interest rates across all banks as well as helped us apply for the first home owners grant. Janets customer service and communication was professional, friendly and efficient. I would recommend mortgage choice to anyone as it makes the loan process easy and less complicated. Thank-you once again Janet and the team for everything.
Jacob and Lana
Kahlee was amazing She was very professional and made the whole process as painless as possible. I would highly recommend Kahlee and the mortgage choice team to anyone
Kahlee has been excellent in securing a low rate refinance on my property, I cannot fault the process
Really friendly and helpful service. Got a great loan and Kahlee helped us get an even lower rate a few years later. Definitely recommend them.
We went through Kahlee at mortgage choice alstonville and had a great experience. She was very knowledgeable and made the whole process extremely easy from start to finish. Kahlee was a pleasure to deal with, and happy to answer any questions I had regarding the process and finer details of the loans.
1010 would definitely recommend
Kahlee from Mortgage Choice Alstonville was amazing. She was friendly, easy to contact, thorough and explained each step of the process so we knew exactly what was happening. We would be more than happy to use her services again in the future.
Thanks Janet for all your assistance in refinancing my investment property. The process was hassle-free, smooth and achieved a much better rate than the one I was on!
We want to let others know that Janet from Mortgage Choice goes above and beyond! I have encouraged my friends and colleagues to seek advice here. Janet has a friendly manner, yet will give you an open and honest opinion. We have returned to Mortgage Choice because they are dedicated to making our dreams come true. Thanks for always being there for us.
Janet Jenner was great to deal with. She has a great manner that makes you feel at ease straight away. She was really professional and helped us achieve finance within a very constricted time frame. She also follows through and makes sure everything is working as it should be. We also found her easy to contact through the process. We hope to utilise her services again in the future.
I wouldn't hesitate to recommend Mortgage Choice to assist with finding a suitable solution for your financial needs. Great attention to detail and a quick response.
From beginning to end, Kahlee's service was seamless. Both Kahlee and Janet are so personable, interested and invested in ensuring a great outcome. The experience was easy and non-intrusive of our time as we work full time jobs. Amazing! If you have been holding back on getting a health check on your home loan...what are you waiting for?!
Janet Jenner has worked hard for us, making sure we got the best deal under tricky circumstances. Thanks Janet!
My experience with Mortgage Choice has been a very positive one. I happened to be encountering a series of unfortunate events at the time and needed to refinance my loan. Kahlee took away any added stress that may have ensued. She listened to my preferences, offered friendly expert advice and gave me options to choose from. I'm very happy with outcome and highly recommend her services.
Very professional and make applying for a loan very easy. Cheers.
My wife and I just bought our first home and we are so appreciative of the service of Kahlee Strudwick at Mortgage Choice. From the moment we walked in the door we were warmly welcomed and taken care of every step of the way. Kahlee was able to find a great home loan for us - which can be a challenge when one partner operates their own business - and offered amazing service in answering any questions we had about all things home loan related. We adore the house and the property, and Kahlee's ability to bring it all together for us so simply and smoothly was absolutely divine. Mortgage Choice comes highly recommend.
From start to finish we received nothing but first class service and constant communication. Kahlee worked very hard using her deep knowledge of the sector to get us the best loan deal and put us in a great financial position. Thanks so much for all your help
Janet at Mortgage Choice helped us to purchase our first home in 2016 and then refinance our mortgage in 2019. She is friendly, professional and easy to deal with. We have recommended her to our friends.
Fantastic service over many years now. Recently I made it a little complicated with last minute changes, even then Janet was very helpful and supportive.
Thank you!
Highly recommend Kahlee, thank you for all your helping getting us our beautiful farm! Kahlee always took my calls and responded to my texts. Kahlee is the best!
When we wanted a second loan for an investment property we had no hesitation in contacting Janet at Mortgage Choice. I knew everything would be handled professionally and in a manner that takes the stress out of such a big purchase.
Most impressed by the thorough and devoted approach to finding a solution for our particular situation. Janet was available 24/7 to answer any queries and provided a fantastic, efficient and personalised service. Highly recommended!!!
Thank you very much Janet for you tireless work in getting our finance across the line. You handled me and the hiccups with absolute professionalism and expert knowledge!
We were really pleased with the way Kahlee handled our loan procedure. She made it all so easy and explained every step to us, so we knew what to expect. We highly recommend Mortgage Choice.
Fast and friendly service
Great to deal with, highly recommended
Fantastic advice and very helpful in securing my loan. Janet and Kahlee have helped me, and everyone I have referred to them to secure a home loan at a competitive rate when the bank had said no.
Kahlee is amazing at her job. She always delivered us very prompt and beneficial information and matched our needs accordingly. She held our hand through the whole buying process and whenever we felt overwhelmed she was able to ease our concerns and find a solution where needed. I would highly recommend her to anyone thinking of buying/selling or getting a loan. We will definitely continue to use her in the future as the reassurance you get from knowing that she 'knows her stuff' is just what's needed when investing in such purchases.
We are so appreciative of all the help and support we were given at such an important and often stressful time in our lives. We received such a thorough and personal service. Knowing that assistance was just a phone call away, at anytime of day, gave us such peace of mind.
Thank you for hanging in there Janet! My experience in dealing with Janet Jenner from the Lennox Head/Alstonville branch has been excellent. I have been happy and impressed with the service from the start to now. My property settlement was a long, slow and tedious process. During this time Janet supported me with a very high level of professionalism, friendliness, calmness and confidence. I appreciate her efforts very much.
Dealing with Janet and her team was excellent, couldn't be happier!
Thanks Mortgage Choice.
Mortgage Choice was very helpful finding my home loan and helping me find the right loan. Kahlee was always helpful when I had questions. I am very glad I saw Mortgage Choice when wanting to buy a property and would recommend them to anyone wanting to purchase a house or unit.
Mortgage Choice are friendly, local people who go above and beyond to make a confusing process easier to understand. The advice that was given enabled us to make informed and positive decisions. Thank you Alstonville Team!
As a first home buyer and first ever loan (of any kind) applicant, I was nervous. Janet and Kahlee made the process understandable and achievable and I'm really happy with the end result, thanks ladies!
We were happy with the service and expertise provided by Janet and her staff. Prompt and efficient follow-up and responses were always evident. We were impressed with the range of options and direction offered by Janet to find us the most suitable and flexible finance.
We were in trouble!
After unsuccessfully attempting to borrow a small amount of funding to repair a work vehicle from smaller banking institutions and other lenders we didn't know where to turn for assistance; it was a nightmare I never want to revisit.
Along came Mortgage Choice and a chance comment to broker Janet Jenner from Lennox Head by David as he delivered a package and as if by magic the wheels started turning. Christmas and Janet's annual holidays intervened however, before she left, she had Kahlee Strudwick from the Alstonville Office take over the account. We supplied her with all the information we had compiled from our own endeavours to gain funding and she went to work on our behalf.
Recognising our dilemma and the need for urgent action Kahlee and her assistant Lexi worked overtime to get us the necessary funds at a good rate of interest, even personally collecting required information from our home. They were always there for us to ask questions and offer reassurance. It was more help than I ever expected.
The work van has been repaired and life goes on.
Without the dedication of Kahlee and Lexi in the Alstonville Office of Mortgage Choice this would have been a very different story and the chance comment by David to Janet Jenner as he delivered a package became the most important contact he has made.
Thank you Mortgage Choice.
I found Janet very helpful and approachable. She kept me updated through the process. I would recommend her to anyone looking for a home loan.
Janet Jenner and the team at Mortgage Choice went above the norm with the personal service and hard work to provide the best possible result for our mortgage.
Janet and her team helped us with confidence and ease every step of the way. Always available and always happy to help. As first home buyers it was important to feel comfortable and that no question was too silly. Thanks Janet.
Having recently purchased my first property I chose Mortgage Choice to help find me a Financial Institution that would best suit me and one that offered one of the lowest interest rates. With the information gathered from Mortgage Choice, I was able to make clear and informative choices as to which Financial Institution to select and the amounts I was able to borrow. Janet directed me through each step informing me of what was required from Exchange to Settlement. I would not hesitate to recommend Mortgage Choice to anyone who is interested in purchasing a property.
The Mortgage Choice Team was fantastic. They made me feel welcome, comfortable and nothing seemed too much trouble. Janet Jenner answered all my questions and explained everything until I understood 100%. I would recommend Janet and her team to anyone. Thanks again for allowing myself and my family to experience The Aussie Dream
We were so very happy with the outstanding, professional service of Mortgage Choice. Everything was explained to us in terms we understood. We were made to feel very valued and that is a wonderful feeling when trying to refinance. Thank you so much Mortgage Choice. Highly recommended.
I work long hours and was extremely busy during the period i was getting a new loan and the Team at Mortgage Choice made it really easy for me. The whole process went smoothly, except for my mistakes and they took that in their stride. They were great communicators and kept me up to date by email and regular phone calls. highly recommend
Mortgage Choice got the result on time with professionalism. Recommended. I plan on using their services again.
My experience with Kahlee at Mortgage Choice in Lennox Head was wonderful. She was very easy to understand and clearly had an excellent knowledge of products and services available to me. I am a single mother and was not confident that I would qualify, however Kahlee took me through the process step by step and found the right bank for me. I now have a home for myself and my three boys.
I highly recommend Mortgage Choice Lennox Head, if they can do it for me, they can do it for just about anyone!
Thank you Mortgage Choice and especially Kahlee for making our loan process a breeze. There was no stress, which made a huge difference for us. Kahlee's manner and professionalism made our interactions personable and I trusted her. I will be continuing to use Mortgage Choice for any future lending requirements and will be recommending the team at Mortgage Choice Lennox Head too.
We contacted a few banks and Mortgage Brokers with little understanding about home loans. After speaking to Janet over the phone she answered any questions we had and arranged to meet us at work which was very convenient for our busy lives. She explained in detail our options and before we knew it we were signing paperwork and holding the keys to our new home. I highly recommend speaking to Janet Jenner at Mortgage Choice, she knows all the products, options and she will make the paperwork a breeze.
We are thankful that we chose Mortgage Choice for our first home.
Janet Jenner from Mortgage Choice Lennox Head could not be recommended any higher from me. I dealt with Janet from my initial idea of buying a property, to going through my options, potential loan amounts and repayment schedules for a variety of properties I was interested in. Janet responded to every email, phone call and random questions, promptly and with a great deal of professionalism. She basically helped me turn my dream of owning a home into a reality. Every step of the way she was available to break down the information into concepts I could understand and put into context. Janet gave me advice on repayments for properties that I loved and helped me realise what my realistic options were. As my parents were overseas and I had never bought a house before or looked at a loan of such significant amount, Janet made herself available to help me through the process and offered independent advice on the pro's and con's of each potential mortgage option available. Janet gave me the confidence to know that we made the right choice and we are now living the dream in our first family home.
As a builder, I have always required a creative think in a loan broker. Both John and Janet have been extraordinary in their approach. Every situtation or angle has been explained along the way. The answer has never been no. It would be fair to say that we have not been one of their easiest clients. I would not hesitate in recommending John and Janet
The first time that I had used the professional mortgage broking services of John Jenner of Mortgage Choice in Lennox Head was back in 2002. My reasoning was that a brokering service would be able to give comparisons of a broad range of products and assist me in finding the best solution for my particular scenario. The offers of a singluar bank or building society had been very limited and it was further very time limiting to attend individual appointments with their finance advisors. I was very please with the communication I had with John as well as the outcome. I found him extremely helpful, knowledgeable and willing to sit down with me and explain into detail. This helped me very much in making an informed decision. Even after the documents were signed, John was always very generous with his time and advice. I would highly recommend John and Janet Jenner to anyone who is seriously interested in getting a good deal and personalised service.
We never believed that we could become home owners until we received the services of Janet and John from Mortgage Choice. we believed Janet certainly went beyond her call of duty as our mortgage broker, always keeping us informed and up to date every step of the way. We would not hesitate to recommend Janet and John to anyone who finds themselves requiring the services of a broker
I have recently taken out my first home loan with Janet and found her very efficient and knowledgeable in every way possible. Janet was also very easy to talk to and didn't mind working that little bit extra, even after hours.
Some of us feel intimidated when needing to approach banks for money. The fear of being declined and so forth. Mortgage Choice removes all those doubts and fears and takes control of everything. No fuss, No Nonsense approach.
From the initial consultation until the loan was settled John and Janet from Mortgage Choice were helpful, knowledgeable and throughly professional. We can't recommend them highly enough and would choose Mortgage Choice again.
We would like to extend our thanks to you for organising our mortgage. You explained to us in a simple way what we were getting ourselves into, and helped us to buy our first home together. Thankyou for going above and beyond to deal with real estate agents and the lender and dealing with any hiccups along the way.
We have now renovated and moved into our home and we are so happy that we came to you for help. If we ever need your services again, we wont hesitate to come and see you. We will also recommend you to our friends and we wish you all the best in the future.
exactly where I was at.
I would thoroughly recommend Mortgage Choice and Kahlee Strudwick.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
