Reviews
Average client rating
4.9/5 From 291 Reviews
I had the best experience with Mortgage Choice in Rockingham . Before my first appointment i was very unsure of what to expect , what i needed to do, it was really overwhelming and confusing .
As soon as i walked through the door, that all went away. I wasn't rushed, i had all my questions answered and even better than that , they make themselves very available to you . Which is so rare these days.
Within 5min i was shown that i actually had options and better ones than my bank was wanting to offer. When i felt i didnt understand my contract or was overwhelmed and unsure, they were happy to help me out.
Honestly , i couldnt recommend them more. A brilliant service and i will definitely use them again
James and the team did an amazing job with my mortage transfer. James has helped me with three mortages now and the process has always been seamless.
This time round it was a sensitive time, going through a financial seperation. James made a difficult situation easy and stress free.
Highly recommend James, Tayla and the whole team for a wonderful service.
Absolute pleasure and ease dealing with this place Justin, Tayla, and the rest of the team are absolute wizards when it comes to mortgages. They know every tip and trick, have strong relationships with almost every bank, and make it all workfast
If you want someone who will get you the best deal with no hassle, look no further. Thank you to the entire team for such a smooth experience
Highly recommend this place
Justin and his team made our refinancing journey so easy and stress free. Highly recommend and would definitely utilise his services again.
The Mortgage Choice Rockingham Team is great. This is my second time using them, this time to refinance. I always recommend them when someone is looking for a mortgage broker.
Justin and his team have had helped us to get an approval for our home loan in just 2 weeks. It was quite a hectic timeframe but he was able to manage and to achieve it. Thank you Justin your team for assisting us. We have finally settled in to our apartment and have enjoyed the amenities. We cant thank you enough for the excellent jobs youd rendered to us.
Jupiter Jenny
James and Tayla are excellent to deal with, highly recommend They went above and beyond to help us purchase our first home.
We have used Justin for multiple loans now and he is a pleasure to work with. Very informative and knowledgeable. Received our most recent equity release loan in record time.
We had the pleasure of dealing with James, Tayla and Jill who made the whole process of getting approval through to settling our house a breeze.
Cannot recommend this group enough
James and his team took incredible care of us during the home loan process. They make every step very simple and are extremely flexible. Would highly recommend.
Thankyou to James and the team at Mortgage Choice Rockingham Second time utilising the services offered from the team , always helpful , polite and ready to answer any questions across all facets of securing a home loan and associated services . Thankyou once again much appreciated
Ive had the pleasure of using the services of Mortgage Choice twice now. And I could not be happier.
James and his team make securing a mortgage an easy process.
They are professional and friendly, and always reply to their messages and emails which is becoming rarer these days unfortunately when dealing with businesses.
I could not recommend them highly enough.
Attentive and very helpful
Can't thank the crew enough for the help they provided me.
Thank you for all your help these past few months. Your hard work helped me find my dream home, and I couldnt be more grateful or excited about this milestone.
Im a first home buyer who thought buying would be impossible in this market. James and the team at mortgage choice helped me get my first home loan at a great rate and were really helpful the whole time. Couldnt recommend more.
Justin Smith and the team did a great job.
Everything seemed effortless. They were efficient and professional.
Cant thank them enough.
I first talked to Justin a year ago about buying a house in Rockingham and I have finally just purchased one. Throughout the year he was always available for a chat and some advice. He also helped me through a tight spot. He did seem reluctant to give a preapproval from a bank as they often only last three months, but he did give me a letter of eligibility form himself which worked in the same way.
My experience with James at Mortgage Choice Rockingham was amazing. His expertise and professionalism made the entire process smooth and stress-free. James was always available to answer any and all questions and guided me through each step with patience and clarity. His in-depth knowledge of the market helped me find the best rates and terms. I highly recommend James Eaves for anyone in need of mortgage assistance. Thank you, James, for making this experience so positive
Great work from the mortgage choice team. Good communication, friendly, fast and effective and great to work with.
James and team were great through the whole process. Would recommend
James, Tayla Jill were all fantastic to deal with from the start.
We weren't sure in what direction we wanted to go James gave us the clarity we needed to purchase a new home the ladies updated us every step of the way.
Justin and Tayla were amazing, from explaining our options to execution. I highly recommend Mortgage Choice. Easiest stress free exprience and were always happy to answer any questions, no matter how trivial. Thanks again Justin and Tayla.
I had an outstanding experience working with Justin and Tayla as my mortgage broker. They patiently walked me through the whole process, answering all of my questions and addressing any concerns I had. They took the time to understand my financial situation and keeping me updated every step of the way. Highly recommend
What a great team of professionals James and his crew are , makes life easy when you got a team like this
We have used Justins services numerous times and have recommended him to family and friends.
Always friendly and explains things to help us understand.
Amazing smooth experience refinancing to a better rate and seamless process on his behalf. Made all the paperwork easy and communication was prompt. Very knowledgable. Thanks
James, Tayla, and Jill were all so much help and amazing to work with throughout the whole process Special thanks to James for always being available for our questions, and being so accommodating whenever we were unsure of something or needed clarity. Really appreciate their service and would recommend to all Thanks again guys
I have had a lovely experience with Mortgage Choice. Great customer service and available to help when needed. Thank you, Mortgage Choice.
I can't thank Justin and his team enough for their professional skills to get my finance sorted so easy and quick, I will highly recommend mortgage choice to anyone who is looking for a stress free mortgage process.
Thank you so much team and keep up the great service.
Thank you Justin and team, you have made my refinance process so easy again, I can't thank you enough.
Great job
James and his team were a huge help in assisting me with my mortgage. They answered all my silly questions promptly, and were constantly keeping me in the loop of the progress of my loan.
Thank you for being so friendly yet professional.
Excellent service. James and his team are professional and friendly. They go above and beyond.
James and Tayla have been amazing with their support and knowledge to help me obtain my new apartment. Every step was explained and Tayla made sure I was kept up to date with everything that was going on. I recommend Mortgage Choice completely. Thank you
Really good friendly environment and great service
James and Tayla made the whole process smooth and stress free. Would definitely recommend them.
James and Tayla have assisted me a few times, making the process easy and painless.
James and his team were amazing at getting my loan sorted so promptly - thank you
James and his team are very professional and efficient in all of their dealings. We have used their services for multiple property enquiries and the service is second to none. Thank you so much for everything James, very much appreciated yet again. We won't go anywhere else.
James and his assistant Tayla have done an amazing job, guiding me through every step of buying my first home. Can only recommend mortgage choice
Great knowledge and always there to help.
I can thoroughly recommend James Eaves and his support team at Mortgage Choice Rockingham. Through out the entire process he demonstrated an outstanding level of knowledge and professionalism and was happy to tailor a package to suit my individual needs. His patience and approachable nature made him a pleasure to do business with.
Thank you James ?????
Justin and his team helped us with the purchase of our new block. Their expertise in finance helped us get a great interest rate. They ensured that we knew every step of the way how our application was going right till the end. We will be in touch with Justin when we are ready to start building our new house. Definitely reach out to Justin and his team 1st before calling anyone else.
I can recommend Mortgage Choice Rockingham, James and his team kept me well informed throughout the process and it was smooth sailing. 5 star
James and the team were very professional, keeping us updated throughout the process and got us a great deal from a bank we have never used before. Highly recommended.
The Rockingham team provided a 110 service for their professionalism from the beginning to the end result. Highly recommended, you wont be disappointed.
We got recommended to go through mortgage choice from a family member of ours and were not let down We had been fluffed around from another broker for 6 months trying to get our finance sorted for a new home build as first home buyers and James came to the rescue as well as the rest of his team They had us up and running within a week well on schedule for our short timeline that we had to meet. James and his coworkers were all so very helpful along every step of the way at all hours of the daynight. Cant recommend them enough and am so grateful to of found a brokerage we will continue to use forever now.
Great customer service
Quick and efficient
Thanks James
From start to finish James exceeded our expectations, his advise was informative and knowledgeable which helped in the decision making process. I 100 recommend mortgage choice Rockingham to anyone looking to buy or build.
This is the second time I have used Mortgage Choice Rockingham. Once again they were fast, efficient, friendly and absolutely professional. I will definitely use them again for any refinancing. Thanks guys.
Excellent service Big thanks to Tayla Smith for going above and beyond for me. She made refinancing seemless and stress free and set me up with a good rate. Would definitely recommend
Thank you Justin and team. I appreciate all the effort put in helping me refinance.
The whole process was so simple. Everything was done for me and I was kept informed throughout the whole process.
James was extremely helpful in every aspect, including the re-mortgaging to accumulate various loans into one and was always available for advice and questions. Highly recommended.
James and his team are nothing short of legends! They were always available throughout the process and made the process all that much smoother. Highly recommended.
Justin is experienced and helped us with a difficult situation but assisted within his knowledge and contacts with the bank and got the loan across the line
Simply great in every aspect. I couldn't think of anything they could improve on.
excellent interaction always available great effort
I was extremely happy with the service that I received. They kept us informed at every step and made the process so much easier to negotiate. I would highly recommend them to anyone who is looking for a home loan, new or a refinance.
Great service from start to finish, thanks Tayla and Justin
Justin was fantastic to work with. Very informative, especially important with us being first home buyers. Always friendly and available when we needed him. 100% would recommend.
We will only to go James for our finances. He is professional, informative, has excellent communication and always ensures our needs are catered for
James went above and beyond my expectations, always available to provide helpful knowledge and support and ensured I was comfortable throughout the very daunting and stressful process of purchasing my first house.
Excellent, prompt and professional service from Justin and Tayla.
Really happy.
Very impressed with James and tayla and the setvice they provided made the whole process easy
Justin and Tayla provided excellent, personalised assistance, going the extra mile to ensure our loan was approved within the contract period. I would certainly recommend them and will use them again.
Justin's professionalism and service was absolutely outstanding. He provided us with the figures and explained everything up front on how and what is best for us. We had a really bad experience just before we went to Justin as we were going to give up. However Justin made this possible by providing us the correct information and support. The ease of this transaction was amazing and we cannot thank Justin and Tayla enough as we are now in our lovely home thanks to them. Truly outstanding
Justin has been supportive throughout the process of our loan, from chosing the best rates and conpleting documents. His expertise made the process easier for us. He gave us on time email and phone updates, following up the loan from the bank. It was our first home loan so we are excited. We are thankful we chose Smartline (Justin) as our broker. We recommend them.
James was excellent and extremely helpful every step of the way.
Justin Smith has been extremely helpful to me and my wife during this process of buying our first home. I would highly recommend him to family and friends.
I have known James for several years now and he has always been an absolute asset to your organisation. I have been attempting to refinance a family home (after a separation) for over 3 years and James kept me focused and my spirits up when I thought it couldn’t be done. Last week my loan settled and I am back on track to my financial dreams and aspirations. James always makes time to reply to all questions in a timely manner and I really hope I can use his services again in the future.
Easy to deal with and very friendly
Help on a moment’s notice
Thank you all
Justina and Tayla were both lovely to deal with, very informative and never had any issues getting into contact with either of them via phone or email. Phone calls we answered every time, or I was called back within 10 minutes of the original call. Emails were also promptly replied to. Would happily recommend Smartline to anyone looking for well organized broker for new or existing home owners.
James Eaves has looked after our financial needs for more than 10 years, he provides an outstanding service.
Justin and Tayla, were awesome Justin with the initial application providing us with plenty of options and information and Tayla with the follow up in ensuring everything flowed smoothly. Thanks heaps guys Highly recommend
We can not thank Justin enough for the professionalism he and Tayla provided. All enquiries where responded to immediately with the simply explanation we needed. We have used Justin on a previous mortgage and can not recommend this team enough. Finally living our dream with the advice and service given.
James was straight to the point and walked me through the whole process. He always kept me in the loop and what to expect. Would definitely recommend James.
James is the best! Great advice and fantastic service. We always recommend him to family and friends.
Both Justin and Tayla at Smartline Rockingham were fantastic. Very professional, helpful, responsive and patient with my many questions as a first home buyer. Highly recommend their services
James was incredibly helpful and made purchasing our house so easy. He was more than happy to answer any questions we had and even when James was on leave he replied to emails the same day we sent them. We couldn’t recommend James enough.??
James was absolutely amazing. I would and do highly recommend James to anybody and everybody. He has worked incredibly hard for us to be able to purchase our beautiful home. We cannot thank James enough he is outstanding.
James was fantastic right from the start - he was patient, and responsive to all of my questions and emails - would highly recommend him
James is always so helpful and there for any questions we have!! So thankful for him as our marriage broker!
Yet again James has helped secure a finance product that was the right one for our circumstances. Highly recommended.
James is a fantastic adviser, he always kept me up to date whether there was progress or not and I never had to chase him up once, daily emails and phonecalls, he made what could have seemed like a lengthy and painful process a simple and easy one.
James was very accommodating to my situation and provided a solution that enabled the desired outcome. He made the process completely hassle and issue free as well as always being available to provide information if needed. Highly recommend.
Service and professionalism was amazing from start to finish in getting finance for my first home!
I have only ever received exceptional service from Justin and his team. Great communication always aware of what stage my process was at.
Thanks to James, I’m now the proud owner of my first home. He was helpful, caring and calm, always got back to me as soon as he could to answer any questions I had and explained things in a way that was easy for me to understand as a first home buyer
James was exceptional he guided us through the whole process and came to us when necessary. James always returned emails, texts and phone calls promptly. If l ever win some money or inherit money l would contact James straight away how to invest.
Excellent service, James would go out of his way any time we needed help with anything, very reliable and professional. We would highly recommend.
James went above and beyond to secure a loan for us. Extremely happy with the service provided.
Justin was fantastic to deal with especially as we are sole traders and not the best for banks. Although we were thrown many hurdles Justin persevered and we finally got our loan sorted out. Highly recommend Justin
James was fantastic! He kept us informed through the whole process and he was always professional. He was incredibly helpful in securing finance for our dream house,and we couldn't thank him enough.
James was very helpful at all times. If I needed to contact him he would get back to me promptly. I believe all advice he provided was in our best interests and he helped us to get the property we wanted.
James went above and beyond to help me get my first home loan, kept me up to date the whole time and was very approachable.
James was AMAZINGLY helpful he didn't have to be but even on the weekend for last minute things I had questions for he would get back to me whenever he was able to and he wouldn't throw big words at me which helped me along much faster
Have used James Eaves for all our loans over many years. Just recently , James helped us buy a block of land and as usual , his service and communication was excellent. He even laughed at my rubbish jokes.
Justin was incredible, honest and to the point, but very approachable
Im wrapped it all came through, cheers
I procrastinated when it came to buying my first home, but now that I have I wish I'd taken the leap sooner, James made the process so easy and left me feeling confident with every decision and made sure no question was left unanswered. Thanks James!
My husband and i had put of looking into a house loan due to previous experiences..
When we were recommended James we found him to be soo caring and considerate that we left everything up to him..
He was a Blessing an made our lives so much easier..
Justin was absolutely fantastic. He made us feel comfortable and excited about our first home. I could not recommend him enough!
Justin Smith was absolutely fantastic. As a FiFo worker, i dont have communication via mobile phone, however Justin kept me updated throughout the whole process via means of messenger. Justin answered all of my questions i had to ask!
James Eaves was amazing!
Have great advise, made a manageable plan and we stuck with it to be able to build our dream home.
Thank you James
We’ll be back for the next one no doubt about it.
Justin was extremely helpful throughout our refinancing process. He secured us a deal that our existing bank could not match saving us $800 a month in interest! Thanks Justin
James was very knowledgeable, helpful and easy to deal with from start to finish, would definitely recommend to family and friends.
I had James Eaves from Rockingham assist me with consolidating my loans and refinancing. He kept me informed and was totally professional throughout the process. I will definitely recommend him to all my friends
Justin is a great adviser and got us a awesome loan, which dropped our repayments a lot!!
Justin did an amazing job at securing me a better deal and saving me thousands. Can recommend his expertise and tenacity in working through the loan process and chasing the best interest rates in these uncertain times.
Great service and availability. Nothing too much trouble.
This is the second time James has 'remortgaged' for us, and we were extremely happy with the service. He was always available to answer questions, help with documents, and give progress updates. Very happy with the new loans and the money we are saving.
Can not fault James from smartline, highly recommend him as me and my partner had to jump through a few hoops and he made the processes easy. even exchanged emails after hours! once again thank you james!!!
James was very professional with the loan from start to finish.He kept us up to date with everything that was happening with the process and he also took the time to explain all our options and found the best one that suited our lifestyle. Thank you
James Eaves does a very good job. He has been my mortgage broker for the past 15 years and I don’t know what I would have done without him all these years.
James was super helpful, very determined to get me what I needed. Would recommend his service to anyone looking to get themselves in a better financial position.
Best job ever ,top advise in a very professional manner.i would highly recommend to anyone James service
Justin Smith is always so knowledgeable and helpful he knows what is required, I highly recommend him and that's why I keep going back for his expertise.
Justin Smith was great it took some time and lots of hard work on his part, but he got me the mortgage.
I would without doubt recommend Justin and if I ever need to I would definitely use him again
James was wonderful to deal with. I was really unsure about what would work best for me but he took the time to explain my options and come up with the loan that best suited my needs. And then helped me through the whole process, made sure I understood each step and was always available to answer my questions or give me updates.
As always - Justin goes above and beyond to achieve the desired outcome - thanks again Justin
Justin Smith at Rockingham office was amazing and followed up right until the deal went through. He was professional, approachable and an expert in his field. Thank you once again
No comment required, Justin Smith was patient, informative and certainly helped us get the loan across the line
James is absolutely fantastic. He has worked with my mum for many years after he was recommended by a close family friend. He is very diligent, friendly and helpful. It is always easy to contact James and he responds promptly. He takes his time and goes out of his way to ensure that his clients are happy and comfortable. I am a first time home buyer so I was entirely oblivious and quite nervous but James made the whole process very smooth and easy - my mum and I will continue to use James for any mortgage needs in the future and happily recommend him to anyone looking for a broker. Thanks James!
Excellent service and information from the start to the finish. Highly recommend!
We have been seeing Justin at Smartline Rockingham for many years, would highly recommend him to family and friends. He was most helpful as always.
James was great always ready to answer questions and responded quickly . James make the whole experience so easy . Thank You for everything .
Our experience with James can only be described as outstanding. He was always on hand to answer any questions we had and his calm and professional manner help us overcome any concerns. We both felt we received the best of the best with results and customer service.
Laid back but efficient, helpful service. I would recommend Justin to everyone.
James made the process a breeze. Could not be happier with the outcome.
Justin was very helpful and responsive to all our questions and his knowledge professionalism and experience made home the perfect broker. 10 out of 10
Justin is always a pleasure to deal with.
He keeps us updated at all steps in the process.
He makes himself available at times to suit the customer.
James Eaves was wonderful. He explained everything to me in terms i could understand. He made the whole process very easy and i have recommended him to two of my friends already.
James was just as helpful as always. Can't fault him at all.
James was very helpful during the whole loan process giving us all our options and keeping us updated during the approval process.
Best adviser in this postcode and surrounding area by far
James is amazing! This is the second home loan he has helped us with now! His advice is always so helpful! Makes the "daunting" BUT exciting experience such a breeze!! Wouldn't hesitate to use him again in the future! ?? Thanks again James.
The whole process was made stress free by James and would recommend him to others
James was amazing. The honest and direct approach he used was exactly what we needed. James was right onto everything like a flash and I could not fault his service. I would highly recommend his service to others.
excellent service, always willing to speak or meet , and his advice was always sound and easily understandable even with the complicated deal we had to get done.
Would recommend James to everyone.
Justin is very easy to deal with and gets things done very quickly and smoothly. We would highly recommend seeing him to any of our family and friends.
Being a first home buyer, James was very clear with every single step of the way and would reply with haste to any questions we had even outside of business hours. 10/10 would recommend to use James.
Despite our tight time schedule James managed to organize everything efficiently and to our requirements. Very easy to deal with and well informed.
James was friendly, knowledgeable and accommodating. I would recommend using him for any of your loan needs.
The service given by the smart line team, especially James, was outstanding. Any questions or queries I had were answered immediately and always to the best standard.
I would happily recommend smartline to anyone.
James has looked after me before and cannot say a bad word about him. Really down to earth bloke. Very good at his job.
James was very supportive, informative and patient.
More Justins exceptional service.
Very helpful and made changing mortgages a breeze
Justin was so patient, thorough and always available for anything we needed at any time. He made the process amazing and kept us up to date with everything we needed. Thanks Justin!
James has been my adviser for 7 years now and he was also recommended by a friend and he never let me down .He is always there to help and always keeping in touch with me via email.I am absolutely very happy with the service and that is the reason i keep on coming back and asking his advise.
James made everything really easy to understand and went above and beyond to help meet our financial needs.
I found James to be very helpful. Very professional service and advise. I felt at ease and comfortable with the whole process. I would recommend James and Smartline to anyone who is looking for a broker.
James is a good guy. The Iron man of personal mortgage advice!
James eaves made it so easy for me to get my first ever home loan.I didn't understand how much there was involved in trying to buy a house. James was a great help in taking me through this experience and he was with me every step of the way. I would not hesitate and would gladly recommend him and his services to anyone. Thanks heaps James you are great bloke.
THANK YOU James
I have been affiliated with James for a number of years, firstly as a referral for my clients when I was in the real estate industry, and secondly for myself, relatives and friends. I have always found him to be approachable, pro-active and knowledgeable. He has a very friendly manner and is able to communicate effectively with people from all walks of life. I am very happy to be able to recommend him to anyone who needs help/advice with their financial requirements.
Justin was brilliant. He put us at ease when we had any concerns and got the job done with a minimum of fuss.
Thank you for making the 're-mortgaging' process easier to understand. Always available to answer any queries, meet with us or collect documents.
James was very professional and very helpful through the whole experience of re-financing our home loan. Very friendly and answered any questions we had to ask him. Very pleased with him and would definitely recommend him to my family and friends.
best advise and service i have ever encountered. have referred James to all my family and believe my sister in law has signed up for his help.
Justin provided a seamless service with both professionalism and friendliness, i could not be happier.
The service provided was of the highest standard and we wouldn't hesitate to contact James again or recommend him to our family and friends.
James is an excellent adviser and this is the second time we have used him. He is always available, and quick to return our calls if we missed him. James made the whole process of purchasing our first and second houses easy and stress free. We are always recommending him to friends and family.
James was excellent, very helpful and kept me up to date on the progress of the loan. Would highly recommend James.
James Eaves is extremely helpful and nothing was too much bother. I have been recommending him to friends that are in need of a broker.
James was always there when I needed him. He was able to work with me around my work schedule, even if it meant that he would come to my home or him working outside his office hours. Thanks James
After dealing with James Eaves, we would never again deal with the banks directly. With Stephen working Fifi and
Myself a shift worker it is quite difficult to find time for both of us to make an appointment at the bank. Nothing is too much trouble with James and he goes that extra mile to ensure nothing but the best service. This is the second Mortgage we have done with James and have already referred many of our friends on to him. thank you Sharon Palmer and Stephen Milburn.
James was excellent. This is the second time we have financed through him & will do again if the situation arises. He put us at ease with what we wanted, gave us excellent advise & great confidence all the way through, that what we were doing was the right thing for us, particularly as we plan towards retirement & paying our house off.
Our advisor, James Eaves, was absolutely amazing. He really went above & beyond to help, advise & support us. I have already recommended him to friends & would have no hesitation to refer others. He is an asset to your company.
Justin should be smartline advisor of the year
I liked that everything was so easy and James was always available. Thankyou
Great service from Justin, would definitely recommend to Family and Friends.
I loved the fact that James was easily contactable by either phone or email. After speaking to James I was able to email my requirements through so that when we did have our meeting James was well prepared which made the process alot easier on us both. Thank you James
James worked in exceptionally well with my needs (being located remotely) along with finding the best loan for eligible to me with my poor credit history (ex-bankrupt). He helped me through the process of purchasing my first home & informed me ahead of time what I would need to produce for the next step so as I would be able to have the documentation ready in a timely manner. James has been very informative and has guided me through all parts of my purchase, some of which were outside of his area of responsibility, which has been great.
After being messed around by another broker from another company for weeks, we could not have been happier with the service and professionalism we received from James. He kept us informed every step of the way and made the whole process smooth, quick and easy. Thank you so so much and we will be recommending James to everybody!
James made the whole process of a normally stressfull experience into a pleasant and very informative time. We are both very grateful for all of his help and advice and hope to be helped by him in the future. A true professional in every aspect.
fantastic service and great work from James, A big thankyou.
James makes things easy for busy people. Please pass on my sincere thanks and gratitude for the speed in which he looked after everything. Right up until the day the loan settled, he was in touch to ensure the process was a smooth one - Thank you
Smartline made the choice of bank and type of loan package quick and easy for me. The guesswork of what to do next was taken away and made the whole loan process a walk in the park.
in the past i have tried to deal the the banks direct myself, i always found this very stressful & time consuming dealing through Justin made the process very easy & with his experience & knowledge of the banking industry he was able to advise me then & there whether my loan request was achievable
We really appreciate all of James services he has provided over the last 6 years. I am very happy to recommend him and your company to family and friends. Thanks
Great Service, would totally recommend Justin and have in the past.
As for information flow, I would have liked the opportunity to score an 11. James was amazing. We have already referred others to him.
We couldn't have asked for better service than what we recieved from James. This was my second time applying for a mortgage with James, and over the years I have reccommended him to all my family and friends. Thanks James!
Justin Smith at the Mortgage Gallery, Rockingham, made choosing a mortgage so easy. Helpful every step of the way. Many thanks!
James offered great advice on not only this loan but on some other financial advice he was more than happy not to rush the process with us and to recommend other services I highly recommend James to any other potential clients
James was great, as a full time working mum, he understood that spare time is something I dont have & went out of his way to fut into my schedule. Always kept me up to date on what was going on. Highly recommended
Once again we received exceptional service from James, very helpful and always keeping us up to date. I have recommended the mortgage gallery to friends and they too are very happy with the service.
I called the Mortgage Gallery when i was having trouble getting a loan. Not being a first home buyer seemed like too much trouble for others to help but not the Mortgage Gallery. Justin helped me every step of the way and kept in contact with me on a regular basis. I will definately recommend them anytime!
James was totaly supportive and pro active setting everything up for us to make the transition from one bank to another greaT JOB.
provided the best service and gave the best advice and helped every step of the way making it easier and understandable experience james in my eyes is an asset to your company keep up the good work james I will be back.
James made the process hassle free. Thank you for the options given
We have used James on a number of times...and feel really comfortable with him. Every time we come to the MG with a plan, James seems to come up with a way of streamlining the plan or saving our money. As a testament to how highly we regard James...we've recommended him to just about anybody who's broached the subject of Mortgages with us.
Justin made the process very easy and smooth. He was friendly and quick to respond to emails and phone calls. I would highly recommend Justin and I would go back to him if I ever needed financial assistance.
John & I found James to be very profesional with all of our loan dealings and very informative regarding every aspect of our loan.He made the whole loan proccess very easy and smooth. We have and will continue to recommend James to all of our family and friends.
I would like to thank Justin for his professional approach towards organising our finances. It was a very easy transition from one bank to the other and Justin was always willing to take our calls and follow up on anything that we asked of him. Its a credit to both Justin and the mortgage gallery for supply such a great service. Well done.
Justin did a great job for us and I also got my son to go to him and he looked after him as well. Rick Schnaars
i was extremely happy with my experience
Justin is a sensational broker, one who I would recommend to all my friends Bryan
BOQ said that they wouldnt be able to assist us in the loan we wanted and Justin Smith sorted it out and out Loan was approved and settled in no time. Justin was brilliant.
Justin helped from start to finish, and sorted out confusion from the bank without any prompting on our part!. We were very satisfied and grateful, well done!
James is probably the most friendly, accomodating and least pushy mortgage broker I have ever used. It was a pleasure to do business with him
Great service, our first house buying experience here in Australia. Justin took us through the process, and explained differences. Considering we'd only been here a few months, getting a mortgage was alot easier than expected. Definitly use Justin again. Nick and Lynn
James was always happy to help and made himself available for meetings whenever we required so that my wife and I felt like a priority. James' professional advice and ability to explain the intricacies of the home loan/ banking industry in an easy to understand way (without “dumbing it down”) made the whole process of buying a new house and refinancing pleasant for my wife and I. We have already (and will continue to do so) recommended his service to our friends and family personally and through social media. James’ approachable, friendly nature are an asset to The Mortgage Gallery.
We have the pleasure of James services a few years ago, the service he delivered then was fantastic and it was remarkable that he deliveries a high quality service consistently. Highly commendable.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
