Reviews
Average client rating
4.7/5 From 126 Reviews
Stu was incredibly helpful and supportive through the whole process. Highly recommend
Stuart negotiated the best rate and terms for us. Very happy with the service and level of communication.
Very easy and professional
This is the 3rd time we have engaged Stu from Smartline and once again he has made it an easy process to re finance. Highly recommend
Stuart was extremely professional to deal with and nothing was too difficult. He was able to advise the best loan for our needs and our loan was approved without a hitch. Thanks Stuart.
Stuart went above and beyond in firstly securing our loan and then dealing with a series of difficult and frustrating problems on the way to completing settlement. We are very grateful to him.
Go Stu, have already recommended him, you need to give him a raise
Stuart knows his business, we will, and do recommend Stu to others.
Thanks Stu.
Stuart Craig proved to be invaluable to me when I needed to refinance from a loan I was seemingly stuck with due to changes in the lending environment. He listened and understood my position and set about finding the right product for me.
Absolutely brilliant, I have already recommended to friends and family
Stuart is our adviser and has been for many years. It's always a pleasure to deal with him. We feel confident in his advice and the research he has done to get to the right decision for us.
We've used Stuart Craig to get our first mortgage on our family home and now again to re-finance. Stuart makes the process stress free and easy. I would highly recommend him to anyone.
Stuart worked tirelessly to source one of the cheapest investor loans, if not the lowest in the market at the moment. Once exchange had taken place, Stuart was proactive and diligent in making sure everything ran like clockwork, and settlement was effected without any hiccups despite the bank dragging their feet.
I would have no hesitation in recommending Stuart to anyone seeking a proactive mortgage broker, that has your genuine interests at heart.
The process of refinancing an existing property and purchasing another along with organising a construction loan would have been a nightmare dealing directly with the bank without the assistance of Stuart. Couldn\'t rate his management of the process high enough...
Our loan was increased in case we needed extra funds on a Nelson Bay build.
Stuart knew exactly what we wanted & the whole process of having the availability of extra funds went smoothly.
Stuart Craig has been assisting my wife & I for a number of years with home loans. He is always courteous & his customer service is second to none.. I have previously & will continue to recommend Stuart to family & friends...
Stuart was a great help throughout our loan process
Stuart was brilliant - not only did he source the best outcome for us, but he did it in the face of some serious time pressures and fiscal hurdles. We're greatly appreciative of his efforts and would (and do) refer the business anyone who needs assistance with their property investments. GT
Stewy Craig has to be the "oo7" of the mortgage brokers, not only was he friendly and prefessional, he was a gun answering the tough questions for a confused client... being mostly me..butmaily Emma. I hope this will be seen personally by Chris A. yours sincerly,
your ex confrence photographer.
Stuart Craig is fantastic. I recommend him to everyone I know who is even thinking about a loan in the future. He has always been available to answer my questions and assist in any way possible. My recent refinancing was a long and protracted experience but Stuart made himself available to assist me outside normal business hours and went above and beyond in checking the paperwork and guiding me through the stages.
The service provided to us was excellent. We felt like everything was taken care of. We would recommend Smartline to all our friends. Nothing was too hard. Nothing was a problem. Everything was done for us. We were advised about everything step by step from beginning to end. Stuart also examined previous loans we have and re-negotiated a better interest rate for us. Thank you for all the help with purchasing our new home. Regards Mark and Teresa.
Everything was taken care for me. I had nothing to worry about from start to finish. I was advised about everything step by step. But also given choices as well as being advised which was the better way to go. Everything was look at as well as previous loans given better interest rates. I would recommend to any of my family and friends. I am more than happy with the service I received from Stuart Criag @ Smartline.
Everything was taken care for me. I had nothing to worry about from start to finish. I was advised about everything step by step. But also given choices as well as being advised which was the better way to go. Everything was look at as well as previous loans given better interest rates. I would recommend to any of my family and friends. I am more than happy with the service I received from Stuart Criag @ Smartline.
Everything was taken care for me. I had nothing to worry about from start to finish. I was advised about everything step by step. But also given choices as well as being advised which was the better way to go. Everything was look at as well as previous loans given better interest rates. I would recommend to any of my family and friends. I am more than happy with the service I received from Stuart Criag @ Smartline.
Everything was taken care for me. I had nothing to worry about from start to finish. I was advised about everything step by step. But also given choices as well as being advised which was the better way to go. Everything was look at as well as previous loans given better interest rates. I would recommend to any of my family and friends. I am more than happy with the service I received from Stuart Criag @ Smartline.
This is not the first time we have used Stu to arrange a mortgage and we will def. use him again in the future - great work and thanks again.
A bit slack returning calls sometimes
Otherwise very good to deal with
An easy fuss free transaction for us-we appreciated the assistance of Stuart
We spoke with many institutions & brokers in regards to our home loan. Upon speaking with Stuart, he seemed to know where we were coming from & cared about our future. With most other brokers we were just another account to them. I would (& have) personally recommended Stuart to my friends looking to enter the mortgage club.
Stuart did a fantastic job throughout the whole process, he kept us informed and spent the time to go through everything with us!
Karen understood my requirements quickly and met the brief exactly. Her communication was clear and proactive throughout. Quite simply, I would use her again.
Both my Partner, Alina Hutchinson, and I were very impressed with the service provided by Karen Forbes. Karen's proactive and efficient service mercifully rendered us almost redundant to the loan process. We have since recommended Karen to a close friend and will continue to do so when the opportunity arises. It was a pleasure to deal with Karen.
Dylan and I were very happy with the service we received from Smartline. We had used Smartline for our first mortgage and we did not think twice about coming back the second time around. Just as we experienced the first time with Stuart Craig, Karen Forbes was so helpful not only with respect to the finances but with general advice regarding the whole house sale/purchase process which made it a lot less stressful for us. Karen was always available when we needed her and we are very grateful for that. Regards, Katrina Mottee
It was a pleasure dealing with such professional and pleasant people. Thanks
When I found out Stuart Craig was on leave I was at first horrified I'd have to buy the new house with someone new. Very soon though i found out that Karen is just as fantastic. She kept us up to date at all times and even called us when she was on holiday and just before she went into hospital. I even got a text when she was in hospital! Karen is very approachable and wonderful to deal with. We would use her again as our broker without hesitation and have already told others about her. Thank you!!
Hi Chris
The only time he was a little hard to contact was when he was getting pissed with you one Friday afternoon! Thanks mate
Jim
Always appreciate Stu's friendly and professional attitude. He is always a pleasure to deal with.
Stuart Craig provides an outstanding service and I've already referred a number of my friends and family to Stuart.
Stuart Craig is fantastic. He has always kept me up to date with what's going on, has gone out of his way to assist me with my home loan AND investment possibilities. I would - and do - recommend him to all my friends. I feel very comfortable knowing that he has my best interests at heart and that he is honest and approachable at all times.
Stuart worked so hard to secure our loan after a series of complications following an unfortunate double rate rise which threatened our borrowing capacity. His commitment and dedication alon is why we are now moving into our Dream Home. I am still not sure how he managed to pull it off - but eternally grateful that he did!
Stuart provided a great service and helped us during some tense moments waiting for our finance to be approved.
We have been using Stuart Craig for 6 years now and every time we use him he knows exactly where we're at and what the best package is for our situation. We think Stuart and Kevin do an amazing job and we have requently referred people to them.
I loved that Stuart clearly explained all of my options and of course was able to give me the very best loan option with a company that had the best interest rates available at the time. I was very happy with the service and couldnt have asked for more.Th
Stuart Craig and his team where fantastic. Stuart managed to respond to all queries promptly and was reassuring when concerns were raised. We have already referred Stuart on to our friends and family. Please pass on our appreciation to Stuart and his team
I was very pleasantly surprised by the service. While honestly I couldn't tell you whether I got the best loan I had everything explained thoroughly and felt very confident that we were making the right choices. I'm very happy with the level of service I
I appreciated the up to date advice and support given during a very stressful period. I dont think I could have completed my purchase without them. I found both Stuart and Kevin to be extremely professional. They always responded promptly to any communica
I liked the sense of ownership you had in helping us through the process - it mattered to you that we got the right deal and the hassle was reduced. If I was to suggest an added value service you could provide (and I would have paid a fee for it) it is to
Stuart craig was most helpful. Once again thanks for your great service. We have already recommened two of our friends to give you a call.
I was very nervous in the beginning about making a purchase and my Smartline Consultant has really helped in every step of my understanding.
Although not accountable for the banks, we found that our particular lender was very slow and made us jump through hoops,if there was any possible way to sppeed up the process that would have been helpful.
The personalised service was exceptional.
Personal service, my consultant was genuinley concerned about making the process easy for me.
I have had a lot of frustrating dealings with banks in the past as well as mortgage brokers and was wanting to change home loans but not looking forward to the process of having to deal with yet another bank/Broker. Stuart Craig made this whole process ve
Just to say that for the excellent client relationship that is established, then for continuity it's nice to have all dealings with the same person for all Smartline transactions as we have had with Stuart Craig. It's ok to have a backup person, as we hav
I liked that our consultant gave us good feedback throughout the steps to purchase our property. Their pragmatic feedback prompted many questions/issues that should have come from our agent and solicitor. I thought of their feedback as a checklist of ques
The consultants friendly and honest nature.
We really enjoyed Stuart's personal touches to the service he provided and his help in sorting out problems. He has continued to contact us since the loan went through and advise us on other matters. We have recommended him to other people and we know the
Stuart was fantastic and came in to help me when my previous broker did the dirty. He was fantastic and I have already recommended him.
Great service and advice.
Stuart Craig provides exceptional service with his high level of professionalism. He is always avaliable (even on holidays). His indepth knowledge of all his products enables us to trust him to find the best products catering to our personal & business ne
Stuart is a great guy, he has the knowlegde, helpfull and friendly.
More review of the exact loan and operations of that loan compared to that of what your client needs and expects.
Good points - broad perspective of available options and rates. Problems - I required a complex loan, half fixed, half variable including a Professional package. The process became ungainly, incorrect accounts were established and indeed the automatic pay
Stuart was a great consultant. Very friendly and also very competent...knew his business and knew his panel of lenders. Eg he was able to get a waive on some insurance certificate thing we needed for our investment property with one phone call. He took a
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
