Reviews
Average client rating
5/5 From 128 Reviews
Amazing service Couldn't be happier with how smooth everything went. Highly recommend
I highly recommend choosing Steve Long as your mortgage broker He is the most thorough and efficient man Ive ever met. Nothing is too much trouble, and he explains, what can be, a confusing process with ease, not only by phone but also with a follow up email. If you have any questions, hes more than happy to answer them, even out of business hours. He is the best, I have nothing more to say
We cant thank Steve enough for his help during our mortgage and house buying journey. He is so knowledgeable and was there to support us every step of the way. He was always available and easy to reach. We highly recommend Steve as a mortgage broker as he honestly made our mortgage journey so much easier
Steve was awesome to deal with from start to finish with our home loan. Kept us informed throughout the whole process. I would highly recommend Steve if you are in need of a broker.
Steve was integral to us buying our first home. I can honestly say we wouldn't have bought as soon as we did, nor would the process have gone as smoothly as it did, without his guidance. We spoke to Steve initially to gain an understanding of our savings goals and returned to him once they were achieved. He was never pushy or salesy which was important to us. Steve was able to consider our situation and find the best schemes to use and provided a quality list of potential mortgages for us to choose from. He guided us through the entire process, was always available to talk us through decisions, even when not directly related to the mortgage. If you are even considering buying or saving for a house, speak to Steve. I cannot recommend him highly enough. Thank you, Steve
We are grateful to Steve for guiding us patiently through the process of obtaining fiance for our home. Steve was prompt, helpful, and responsive, and found us a lender aligned with our values. Thank you Steve.
Steve is a superstar. He made the process of buying our first home so easy.
Would not hesitate to recommend him to absolutely everyone
Steve and his team made buying our first home a piece of cake We're super grateful for their help with this exciting investment. Steve was awesome at answering all our questions, no matter how small. He's really patient and explains things in a way that's easy to understand. The support has been fantastic, even after the deal was done. Highly recommend
Great job thanks team
This was the second time we have required the services of Smartline and the experience and service gets better every time. We are very happy with the outcome of our loan requirements and look forward to working with Smartline (Steve) again in the future.
Steve and Yvette were amazing to deal with. So efficient and the communication was 1010 we never felt out of the loop with them. I would highly recommend using these guys I cannot fault them.
When searching for a home loan you need to be able to rely on someone you can trust to be able to present all the options available and give you the right information to make the right decision. Steve Long & Yvette Jalandoni from Mortgage Choice were able to do all of this and more. Steve and Yvette answered all our questions and provided guidance to best products and solutions to help us to both save money and pay off our home sooner. There was not one question too silly or too hard that with their extensive experience and knowledge they were not able to answer confidently which made us feel at ease that we made the right choice using Mortgage Choice. Everything was handled quickly, efficiently and their customer service is the best that we have come across. Steve's advice and help throughout the process has made the whole ordeal (if you have ever had to get home loans and jump through banks hoops before you will know its an ordeal) and process both painless and easy. Anybody else thinking of going down the home owner or property investor path do yourself a favour and talk to Steve at Mortgage Choice, we couldn't recommend them highly enough! Thanks again Steve and Yvette for all your help, Jason and Jenny
Steve and Yvette kept us informed every step of the way and were always there to answer our questions. Their help and support helped to make the process as smooth as possible!
Steve and Yvette were fantastic. They kept us informed throughout the whole process. They went out of their way to find the best product for us. Steve certainly knows his business and is very knowledgeable. I would highly recommend them to others. 100% for service!! Thank you Steve and Yvette.
Steve and Yvette have been great, some different load arrangement ideas Steve had for us to explore further have led to an easy pathway for us than we were originally thinking to kickstart our investments. Always helpful when you get to deal with friendly and knowledgeable people.
Steve and Yvette were incredibly helpful. Steve kept us informed and had endless patience with our questions. Highly recommended his services. Thanks so much Steve and Yvette.
Steve and Yvette were incredibly helpful and supportive in helping me navigate the mortgage refinance minefield! They made the experience smooth and a lot less daunting for me. Steve gave me great advice and guidance to best suit my situation. I will definitely come back for any future finance needs.
Steve is awesome. He has the patience of a saint, is extremely knowledgeable, and super easy to work with. I could not recommend Steve enough!!
Steve and Yvette were absolutely amazing at helping us secure a loan. This is the second loan we have gotten through Steve and Yvette from Smartline and couldn’t recommend them enough! Super helpful and very easy to contact. We never had any questions because Steve always provided us with easy to understand and comprehensive information. 10/10!
Steve long was very professional and more than helpful. We are very happy with his service
Steve from Smartline has been extremely helpful and knowledgeable. This is the second time I have come back to see him and I will continue to return in order to get the best advice for my needs.
Absolutely wonderful service! Broke down everything to make things easy to understand and were incredibly helpful during the whole mortgage process.
Steve long was my mortgage broker. He was extremely knowledgeable and helpful. He had the answer to all of my questions and explained things in ways that I understood and didn't go over my head.
The service I received from Steve and Yvette went above and beyond. My queries and concerns were dealt with comprehensively and promptly. I wouldn’t hesitate to recommend their services.
Steve at Smartline gave me honest, trustworthy advise during my time of re-financing.
Steve kept me informed during the whole process.
"Excellent service"
I will be highly recommending Steve/Smartline to my friends and colleagues.
Thank you Steve
Steve long from smartline has been an excellent adviser when we enquired about building our dream home.
He has helped us refinance our loans and secure a construction loan.
He is excellent at communicating what is happening before and during the application process.
I highly recommend Steve to help with any refinance or construction loan applications.
We were very pleased with Steve and Yvette. Great communication, very informative and they made the whole process easy and stress free.
Steve was amazing. From start to finish. I felt so confident and comfortable with him guiding me through the process. Thanks heaps
Thanks Steve Long, you are a legend sir!
Steve provided ongoing support through the whole process and answered all my questions along the way. The support from application to settlement was great and
made our job easier for for it
Steve is an excellent mortgage broker. Hardworking, contactable, communicative and knowledgable. We highly recommend him.
Steve Long from Smartline was incredibly helpful to all of my first home buying needs, and made the process as smooth as it possibly could in a time that was quite difficult. He was professional, friendly and informative during the entire process.
I will only use Steve Long going forward. He was amazing. He secured me a home loan in interesting circumstances, explained the process, kept me updated (even when he was on annual leave) and answered many questions/calls. I am forever grateful
In this day and age service of this quality is rare. Steve was absolutely amazing (and patient) at every stage of the process. I can't thank him enough.
So happy to leave feedback. Steve was amazing, he helped us through a very complicated house settlement. He so helpful nothing was a problem to him. He showed us multiple products /solutions to our needs.I will recommend him to anyone in the market
Steve was great! Very patient with many many questions never made me feel like an inconvenience. Explained everything very thorough! Kept me notified every step of the way. Often contacted me out of business hours as that’s what suited me. Great guy!
Steve and the team in Coffs were amazing in what became a protracted sale process. Always available, professional & sound advice and made it so much easier. Thoroughly recommend.
Amazing experience, incredibly responsive and made the process as easy as possible for us.
Steve Long went above and beyond for our home loan. He knows his stuff and worked for us not the lender. He was always transparent, professional and honest. Wouldn't use anyone else. THANKS Steve
Steve Long came highly recommended by family members. We've engaged him twice, to purchase a home and later, to refinance a loan and on both occasions, he has surprised us with an exemplary level of service. Well done, Steve!
Steve & Yvette were amazing, despite complications they worked hard to get everything sorted.
Steve was helpful and informative from the outset and answered our queries always. He provided useful information about the process and outcomes and consequently it was a rewarding experience for us.
Steve Long was absolutely incredible, providing a service that far exceeded my expectations. I have already recommended him to friends a family!
My experience with Smartline has been amazing from start to finish. I honestly can’t thank Steve enough for what he done for me throughout this whole process. Very professional and friendly service.
I went to Steve at Smartline after being recommended by another satisfied Client. I am glad I went with Steve. I was purchasing my first place on my own as a single women and it was a little daunting but Steve was knowledgeable and guided me through.
Would highly recommend Steve from Smartline. He was with us ever step of the way, explaining everything we needed to know and do so we could purchase our first home. Thank you Steve!
Steve streamlined the entire borrowing process with great communication and a willingness to find the right loan at a great rate. Thanks Steve and Smartline
Awesome
Smartline are very useful for new home buyers who are unsure if they can manage securing and affording a home loan. They have useful advice and are able to explain things that would otherwise be quite confusing to understand. Thanks Steve.
The service received from Steve Long was exceptional from the first visit through to settlement. I highly recommend Steve and Smartline.
Steve's knowledge of banks and loans was a true asset and ensured that I was completely informed when making decisions. His customer service was second to none, always ensuring I was informed, satisfied and felt supported every step of the way.
Steve Long was exceptional and really made our first home buying experience a great one! He was always available for our 100s of questions and put our minds at ease. He got to know us and helped us choose the best home loan for us.Thank you smartline
Steve and Yvette were so good to me. They did all the leg work in finding me the right finance for my investment property. Steve was exceptionally prompt in returning all my emails and questions. Steve went above and beyond and I am very great full.
Steve was wonderful. We will recommend him to everyone!
I have dealt with Steve Long several times, and each time is even more simple and better than before, which is hard as he was amazing the first time I met him. His responsiveness is super impressive, and he kept me informed every step of the way.
Excellent service, would recommend to friends and family.
Steve did a great job helping me get my first home loan. I can not fault his service. I will be (and already have) recommending him to family and friends.
We are extremely happy with Steve Long’s service and would certainly recommend him to family, friends and colleagues.
awesome
Steve was a great support and very patient. Thank you Steve. Your service was amazing.
Steve was so amazing to deal with right from the start. We went in not really knowing much about the home loan process but wanting to learn more (despite already owning a property!). Steve held our hands every step of the way until we were ready to make a decision. He helped us to understand what we needed and wanted in a home loan and we got the perfect loan for us. Steve communicated well and was always available to us within a reasonable timeline. Highly recommended!
Steve was honest and explained every detail in a manner that we could understand, making the process very easy when securing a loan and buying our first home. He was always available to take phone calls and was in contact immediately as changes through the process were taking place, keeping us informed and up to date at all times. Steve delivered an outstanding service to both Nats and myself, he was recommended to us and we will gladly pass on the recommendation to other people looking to buy a house in the future.
I highly recommend Steve to anyone I speak to. As a first home buyer he spent the time with me to explain the process and find the right home loan. He always kept me informed and was promt with all communications. He went above and beyond to make this a great experience. Thanks so much Steve.
Steve Long is a consummate professional and excellent at what he does.
Nothing was too much trouble. He checked anything we were unsure of. He was available whenever needed - including evenings and weekends - when the irrational starts to take over and you need that reassurance quickly, quietly and calmly.
He was a joy to deal with and we appreciated his candour and his down to earth ways. Being a Coffs Coast local, he was able to help us locate and make contact with other professionals required (conveyancers and the like) to enable an easy purchase.
I would have no hesitation in recommending Steve as a friendly, knowledgeable and experienced professional in his field.
Very happy with Steve, thanks from my family. Mark
Steve long was very helpful there and helped us through every process, would have struggled to get loan without him.
Thanks so much for your help Steve, I’m really appreciate what you have done for us!!
Steve Long was unbelievable!! We will be highly recommending Steve to anybody we talk to looking for a loan. He not only was extremely well knowledged, but showed empathy and was just an all round nice guy. He went out of his way to come to us for any loan proposals or document signing, knowing that we were busy running our shop. That made things so easy! He was so patient with our property search and helped with property values along the way. Steve was awesome!
Thank you Steve!
Darren and Lyndall Horne
Steve was always there and helped us through every process, would have struggled to get the loan without him.
Thanks heaps
Steve long was very helpful and professional. I have been recommending him to all my friends
Our experience was A1 couldn’t think of anyway to improve on that
Stephen Long was awesome throughout our process which was quite stressful for first timers going through a simultaneous settlement. We are glad we used him again. A personal touch that he conveys is a rare thing in the world of finance.
Fantastic communication.
Available at after hours!
I cannot recommend Steve Long highly enough. He was so knowledgeable in every area of the mortgage process; he explained everything in simple, clear terms; and his communication was perfect. Steve responded to every query very quickly, and always the same day. Throughout the entire process I never felt like I was alone. Quite simply, I would not hesitate to recommend Steve as a broker. He was AWESOME.
he was great in every way
I can say without a doubt that Steve Long is in the right job, Steve has been absolutely amazing every step of the way and it still continuing to assist me, Steve has been so patient with me and helped to reduce my stress levels, I could never have got through this without him.....What an asset
Steve Long was great. His information made it very easy for us to make our decision.
Our experience was smooth and easy
It's a pleasure dealing with Steve Long. His professionalism and communicative skills mean that what can sometimes be a stressful experience runs as smoothly as possible. This is the second time Steve has helped us and there's no doubt at all that we would ask him for assistance in the future when we need it.
Stu Robinson
I particularly liked the way Steve listened to what I had to say on my requirements before making helpful suggestions and recommendations, which were insightful and helpful and the product that I ended up with suits my needs at this time. I am greatfull for his and his teams help and have already, and will continue to recommend Smartline to friends and colleagues.
Steve Long has the customers best interest at heart and that is so important as far as trust goes. Best service best rate and best loan for me.10/10
Steve was very approachable and always spoke in a way that I understood without being patronising.
Great service. He was recommended to me from a friend and I would definitely recommend him to anyone.
Regards
Claire
Steve was a great help and explained the whole process very clearly so I was kept up to date with everything during the refinancing process. Would have no hesitation in recommending Steve to potential clients.
Steve made me feel very confident in the process. As a first home buyer I was often unaware about process and procedures but Steve walked me through the whole process step by step. I felt I could ask him questions at any time and as he mentored me through the process. I also appreciated his advice about possible properties I was considering and felt that he always had my best interests at heart. At no point did I feel pressured to purchase or choose a particular deal. Steve was always contactable and approachable and I am so happy with how everything has turned out.
Steve was helpful in every way possible. Extremely happy with his service and have already recomended him to family and friends.
We were happy with the service we received from Steve.
Thanks Steve, working with you was so easy, i am happy i was reccomended by a mate about your service.
Seeya Dave
Steve went above and beyond our expectations to seek out the best loan for us and to ensure we were kept informed every step of the way. I recommend his service to anyone who is considering a loan.
Steve went above and beyond our expectations to seek out the best loan for us and to ensure we were kept informed every step of the way. I recommend his service to anyone who is considering a loan.
Steve was and is fantastic. Looking forward to working with him again for our next loan.
I will have no problem recommending him to others.
After a few false starts Steve was able to guide me through to purchasing my unit a complete gentlemen & would highly recommend him to anyone trying to find your way through the home loan maze Cheers Steve .
Steve was fantastic to work with, sorting out our loans and gaining the best product for us. He was friendly, polite, approachable and professional. Never had any issues in contacting him and he always returned my calls and emails - Nothing was never a problem. He kept us up to date with what was happening which provided peace of mind in a stressful time. Will definatley be contacting Steve again when we need assistance. I will (and already have!) be recommending Steve to my friends and family. Thank you so much for your help Steve!
Great service. Nothing is too much for Steve. Highly recommend his service to anyone looking for a loan or to refinance.
Steve was a pleasure to deal with. His professionalism and attention to detail were outstanding and I would highly recommend him to anyone considering seeking a loan.
Steve Long was the second Smartline mortgage broker we have used and we were very happy with the service. The product he helped us choose was competitive and his customer service was second to none.
Steve Long is professional, courteous and only too happy to help with queries, making the process as smooth and as stress-free as possible. Highly recommended.
Steve was very professional in his dealings with us and could not have done more to assist us find the right loan. Would not hesitate to recommend Steve to family and friends.
Steve was fantastic. He was open and honest, and easy to communicate with. He came back to us quickly with excellent information and advice. Once decisions were made, he kept us informed of what was happening until settlement and has followed up with us since to make sure we were happy. Highly recommend Steve's services!
Steve was outstanding in all areas and I wouldn't hesitate to use him or recommend smartline again.
Best experience we have ever had dealing with bankers / brokers. Steve is clearly very experienced in his field & his level of customer care was quite a surprise. We will continue to use Steve in the future. If our experience with Steve is typical of Smartline as a whole , then Smartline is a step ahead of the competition.
This is the first time I have used the services of a mortgage broker. I was almost overwhelmed with the paperwork required (and the technical knowledge needed to forward such to Steve) but he was patient, supportive and encouraging all the way through the process!
Thank you! We made the deadline!
Steve was readily available to assist us to navigate our way through the tricky loans process with one of the big 4 banks. He was able to secure the best deal for our mortgage.
Steve found the one and only lender that would help us out. Based on my wife's residency status only cba would come to the party and Steve made it happen..
He was always timely and accurate in his responses, and was happy to travel to meet us. Quite frankly, without him, we may still be in that dingy rental.. thanks Steve!
Steve made us feel very comfortable from the first meeting. The whole process was very easy, we got exactly what we needed and were kept informed with regular updates.
Couldn't be happier with our new position thanks to Steve.
Compassionate and caring advisor who met my needs far and beyond,
Incredibly professional advisor,
I have already recommended Steve Long to my work colleagues.
Very happy to do it all again in the future as long as Steve is my advisor,
Well done Smart line
In addition to obtaining and managing the mortgage process, Steve was a great support in ensuring its smooth passage with the bank. In addition when I asked if he would accompany me to my pre-purchase inspection, he readily agreed. He has been most professional in everything he has done. I would not hesitate to recommend him.
Steve went over and beyond our expectations. He achieved a discount on our interest rate that I didn't think possible and negotiated a longer term than the bank told me was available. All this and he was friendly and went the extra mile to make sure that our needs were met. We have already begun recommending him to our friends.
the consultant helped us a great deal but the lender he helped us choose took a long time to process paperwork had many excuses about delays and gave conflicting information to us and the smartline consultant. We ended up requesting to speak with the mana
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
