Reviews
Average client rating
4.9/5 From 216 Reviews
Shane was instrumental in securing our mortgages for two properties. His outstanding communication skills meant he was always available to answer our questions. He consistently provided clear and honest information and secured excellent rates for us. Shanes professionalism and dedication made the entire process smooth and stress-free. We can't recommend him enough
Shane is old school professional who delivers on his promises and find solutions when things don't go as planned. I have used him for nearly 27 years and would never go anywhere else.
Regards
Devon Kelly
My mortgage broker Shane was very contactable and made the process of getting my first home loan easy. He is also a great wealth of information and I would highly recommend him to anyone else .
Shane was a great help I reached out to a bank to get a home loan originally and was told I wouldn't be able to get a loan I then reached out or shane at smartline and was help greatly and moved into a home in less than 2 months
I have dealt with shane abbott a few times over 14 years and everytime he has always sorted out what i need as quickly as he can, he has never steered me in the wrong direction, I’m very thankful to have shane as my broker. Definitely recommend him to anyone
Shane was very professional in his manner and was a very big help to me being a first-time loaning something on my own. I really didn't have a clue and I am being honest here but Shane helped me through the process and recommended the best options for me.
A huge 5 stars from me.
We have known Shane Abbott for some years now, and we have been going back to him for our mortgage inquiries and getting loans several times.
He is easy to work with and is honest and explains everything in relevant contexts. At the same time he works towards the best objectives and provides all of the details and costs that maybe hidden in a mortgage.
We will go back to him in future too.
Thanks Again Shane!
Even when Shane was on holidays, he still made time to help us with settlement!! Not his job but somebody had to know what to do and he helped immensely. Thank you Shane :)
Shane was great, he had a lot of patience with all my questions and I would def recommend him. Thanks heaps Shane for all your help, I’ll keep u in my phone for future broking needs ??
Shane was quick to respond to emails and made sure the process went smoothly.
We have used Shane several times for home loans and refinancing as have several of our family. Shane is very knowledgeable and always keeps us updated on the progress of any applications. Highly recommend Shane for all your mortgage needs.
Shane Abbott is very professional in his approach to his clients and not only is he awesome at his job, he is awesome as a person and I classify him as a great friend
Shane is approachable, always contactable & offers expert advice in order to ensure the right product is chosen.
John B
Excellent service could not fault any part
Shane is and was professional thats why we used him again.
In the future moving moving forward I will highly recommend Shane Abbott and his crew at Smartline brokers. As my Father and ex-wife were both of n the house title it was not straight forward although Shane was easily approachable and the process was smooth. Even coming to our residence to put my Father's mind at ease. Thank you Shane Abbott. Brady R Rennie R
Professional outfit always a pleasure
Shane was extremely professional and patiently worked away at securing us the right home loan. As a self-employed individual Shane's guidance in preparing our finances over the last year has been extremely valuable. Thanks Shane. :-)
Shane's open and honest approach made me feel comfortable with the whole loan application process. He listened to my needs and organised the appropriate mortgage that best suited my future plans. Shane was recommended to me by friends and I would totally recommend him to others.
Shane was excellent, as always. He kept trying to optimise everything about our loans and keep things moving. Always explained things clearly even in our complicated multi-loans across multiple states situation.
Shane is great! Very professional, knowledgeable and friendly. Highly recommend!
Thank you so much Shane for all your attention to detail.
Arranging finance is not always fun, but you have made this process very bearable.
Shane from Smartline was brilliant.
He was Polite, Very knowledgeable and made our mortgage appliucation a very easy and seamless experience. My wife and i would without hesitation, recommend Shane from smart-line to all our friends and family.
Shane has been great to deal with. I have used his services twice and my son has also used his services to get his first home loan.
Never had an issue with communication etc
Shane was very helpful, knowledgeable and was always reachable to answer any queries we had. I would highly recommend Shane.
Shane Abbott has been our broker for a few years now. He has always provided sound advice, been easily contactable and efficient and pleasant to deal with. We would highly recommend Shane to anyone looking for mortgage advice.
I have known and utilise Shanes services for some time, he is simply the best and I have put all of my family onto Shane given his professional approach.
Highly recommend Shane from smartline , went above and beyond to get me in the market as a first home buyer , highly professional and patient
- John
Shane has been brilliant, I would recommend to anyone who needs an advisor.
Shane provided excellent assistance from initiating finance options to collecting the house keys, highly recommended.
Shane was fantastic, came recommended through a friend and has blown us away. He has an outstanding understanding of the market and processes which made everything a lot smoother for us. We're in the dream house thanks to Shane !
Shane Abbott was exceptional at providing us with non hassle application procedure and was awesome to deal with.
Shan Abbott is the best in the business, wouldn't use anyone else
Shane was an absolute delight. He made the process incredibly easy and straight forward. Would recommend him to all my friends.
Shane provides a fantastic service and I always find his guidance of great value. I trust his information as I have used him over the years and always will
Shane was fantastic! He was readily available and it was evident he knew his products. I would recommend Shane to anyone.
Shane helped us with the whole process of refinancing from start to finish, we could not have gone through it all without his help and guidance which was very much appreciated.
Very happy with Shane always does a great job
Shane is the best in the business, a true professional, it was a pleasure dealing with him.
Shane was really good at organising the loan and prompting me for all the appropriate documentation. He was always contactable when I had questions and clarifications. Would thoroughly recommend Shane and Smartline.
This was my second mortgage with Shane as my broker, both times Shane has been very thorough and efficient. Always contactable and happy to answer any and all questions. I would definitely recommend Shane for anyone needing to source out a mortgage with the best rates and best options.
shane was fine at his job unfortunately he encountered problems not of his or my control but managed to sort them quickly .i have already given his name and number to a personal contact who was looking for a broker.
i have /would recommend him to others .
Shane Abbott was all out amazing. Punctual, friendly, very helpful, genuine and an amiable guy. Will definitely recommend him to others!
Thanks again Shane!
Shane went above and beyond. He kept me informed during the process and made what could have been a long and difficult task relatively easy. He is friendly and approachable and I would definitely recommend him.
bring a bundy along for the signing
Shane is a great adviser and we have used his services several times. Only slight criticism/room for improvement might be to improve his email communication. He needs to slow down and actually read what he has written before sending emails as they often are confusing and/or contain grammatical or spelling errors.
I always feel that Shane explains everything really well and even if I don't understand he will explain it in a way so I do understand. He is very approachable and takes the time to listen and explains the very best options for my situation.
Shane is very helpful and knowledgeable and ensure we got the right products
Shane is the best.
I tried to apply for a mortgage through a provider I held my current mortgage with. Although I had an excellent repayment history the application process was hard and it was long drawn and impersonal. I was so disgusted that I was about to withdraw my offer for the house I wanted to buy. Shane at Smartline was recommended and I ask for his assistance. The experience was exceptional. Shane made the process easy, and the outcome was a success.
Shane has been my broker for a few years now and I would highly recommend him
Shane was the first Adviser I have ever used, he was recommended to me and I have already recommended him to family and friends. I cannot praise him enough for his professionalism, his communication and his general demeanour.
An amazing first experience and I can't thank him enough for making a potentially stressful experience so simple.
Shane was very patient and helpful with us as first time buyers. He helped us to get a loan that was suitable in our circumstances.
Shane Abbott has been our Mortgage Broker for years now and has always been professional with exceptional customer service. He is a credit to your team.
Very happy with advisor's assistance and advice. We're saving money.
Shane has always been helpful when arranging new finance. Shane is easy to communicate with and is able to relate with our personal circumstances well. This open communication has always allowed us to gain access to the right products and services to suit our needs.
Great service and knowledge of the best products.
Exceptional service. Highly recommend.
Shane went above and beyond to ensure my complex situation was resolved.
Shane was absolutely amazing! We had no idea what we were doing and rushed into a house purchase. We then found a number of obstacles that could have halted the purchase - Shane expertly guided us around these and ensured we got a good loan package with low rates. He constantly kept on top of the progress of the purchase and kept us updated. We are now living in our dream home, and I'm not sure that would have happened without Shane's help!
This is the second time we have had the pleasure of using Shane as our mortgage broker. He is readily available to answer any questions and is clear about what is required during the application process. He finds the most suitable loan options to meet clients needs and conveys the loan details in an easy to understand manner. Both times we have found the process to be smooth and hassle-free and we believe this is due to Shane's efficiency and professionalism. We would not hesitate to use him again and would highly recommend him to family and friends. He has helped us achieve goals for our family home and for that we are very grateful.
All good
Shane is a top bloke made the process very easy and understandable for us being first home buyers. We would highly recommend Shane as we were Barry happy with his professionalism and communication throughout the process.
Shane is always there to answer any questions, and does all the hard work in setting up the loan. He makes it any easy procedure.
Ultra helpful stuck with us through to the end.
Shane was a great asset and was very helpful.
Shane was very informed of all the required details and was more than happy to spend the time to go through these and the many questions that I had regarding the loan selection and the process. Very recommended.
Shane is a credit to the organisation I have used Shane on few loans over the years and this was a difficult one, however he always provides you with the all the information and always has my best interest at heart. he goes over and above to ensure I get what I need and is always following up and providing progress updates. I recommend him to any one looking t loans. Thanks again Shane well done
Shane Abbott and smartline were extremely helpful and supportive throughout the whole experience of my first home purchase. All of my worries were always quickly addressed and every single step of the process explained with patience and detail. Going in I was totally scared as I had no idea what I was doing but the support I received was amazing and made me feel happy and confident to take the biggest step of my life and make such an important purchase. I honestly couldn\'t thank Shane and the smartline team enough!
Shane Abbott made a process that due to various factors had complexity, all very simple.
Shane was always on hand, quick to get back to me - and above all gave pertinent guidance and had his finger on the pulse throughout the process.
The support and level of service from start right down to the end was without fault.
Thanks Shane (Smartline Team)
I just wanted to say a huge big thank you for all your help with my loan etc,etc.I also received your card and gift card and wanted to say thanks for that too.I have no hesitation in recommending yourself and Chantelle to anyone and everyone, you guys are just so helpful and I can\'t thank you enough.You guys are the best.
Shane has been fantastic offering us new loan options and most importantly saving us money each month.
We were referred to Shane by our friends Jame and Ellie Lowen. Due to our positive experience we referred Shane to my sis/brother in law Javan and Jessie Marsh, through which he has enabled them to buy their dream block of land.
Thank you again Shane and the team.
Matthew and Felicity
I love Shane\'s service and have already referred him to family, friends and clients.
Shane was simply brilliant.
His advice,pleasant manner,and diligence was greatly appreciated by my wife and I.
I\'m already recommending Shane to friends and will continue to do so.
Juan and Sharon Hewitt
Shane was always available to answer any questions, he was a great help when I was looking at my options.
This was very simple and stress free process, getting all the documents arranged and working around a my busy schedule.
Shane & his team were extremely professional. They organised my loan & payout in a very timely manner which enabled me to get my new car before the weekend
Shane has organised my last 3 mortgage packages. My family and I are in a much stronger financial position as a result of his advice and services. Shane is my first port of call for any of my financial needs.
Shane is a really likeable guy who gives great advice and knows how to get the job done.
Dealing with Shane was such a breeze. Shane did all the hard yards to find the best deal to suit our family needs. I would completely recommend going through Shane and Smartline for any loan advice.
Outstanding service from Shane. Always looking for the best deal and keeping us happy. I would highly recommend his services to anyone looking for a Mortgage Broker.
Shane was amazing and went over and beyond to sort everything out for us. Would HIGHLY recommend
I found my financial dealings and advice from Shane Abbott to be very smooth and stress free.Much appreciated.
My husband and I have been using Shane and the Smartline Personal Mortgage Advisers Morley, for more years then I can remember. Shane has looked after all our mortgage and loan requirements and has been extremely helpful, friendly and efficient everytime. We would highly recommend Shane and the Smartline Personal Mortgage Advisers Morley team for all your mortgage and loan needs. Belinda Brown, Ravenswood, WA
Shane\'s manner and willingness to go above and beyond what is expected has kept us coming back to Smartline. I would highly recommend his services to anyone interested in finding a Mortgage Broker.
Shane explained everything in a way that I, a first home buyer, could understand. He was always available to help and was passionate about his job.
Shane far exceeded our expectations yet again!
Shane has been a great advisor several times.
He is obviously there to stay, not just to take advantage of the time or situations.
He has assured me through mining boom and downturns.
He is always available to have a chat and he gives you an answer to the question.
I will go back to him if I need to.
Shane is professional & personable, as a repeat customer I\'ve recommended him to others in the past and will continue to do so.
Shane has been so informative if we ever needed a question answered we would always hear back from him the same day. Anything we have needed he has been able to assist with. From the start of our request to the finalising and even after our account has settled he is always keeping in touch and chasing things up for us.
We really value Shane\'s experience and the assistance he gives, we have used him many times before and will continue to do so. We will also always recommend him highly to friends and family.
Awesome service!!
Awesome service!!!
Greatful that shane abbott helped me with my settlement with my x believe he has gotten me the best deal and would recommend him to my family and friends if anyone needed the help so glad a friend of mine put me incontact with him years ago ....
Shane was very helpful and guided me to get the best deal to suit my needs.
Shane went above and beyond and I will continue to highly recommend him to all my friends and family.
This is our third home loan through Shane Abbott. We are extremely happy to have him as our mortgage broker. It is obvious that Shane is very dedicated to his job and always takes the time to find the best loan options available for us. We look forward to working with Shane again in the future.
We had issues during our experience and Shane meet them fully and went above and beyond to help us secure our loan and buy the house we really wanted. I would completely recommend him to anyone.
It took me 12 months to find the right property to purchase and Shane stayed in touch throughout this period. The loan was complicated in that the property was purchased for subdivision, then part of the property sold requiring re-mortgaging and further changes for construction purposes. Shane made himself available (even on holidays) to answer many queries from myself and the bank.
Shane assisted me with perfect financial advice to obtain the correct mortgage product for my needs during a very traumatic period in my life. His breadth, depth and underpinning knowledge of finance and friendly nature provided enormous assistance. Even on weekends Shane made himself available to consult with me and provide the right advice. Without hesitation I will be recommending Shane over the traditional banking services.
Shane was an excellent support and wealth of knowledge when sourcing a homeloan. He helped us through every step of the way and was always there to answer questions. I could not recommend him highly enough.
Shane Abbott has been our 'go to Man' for all our financial needs over the past 12 years...he is always available to answer our concerns and his advice is always 'spot-on'.
Always recommend Shane to friends & Family Shane always Takes all the pressure off the stressful time of purchasing a new home or re-financing. I wouldn't go anywhere else! Great company & Great people :)
Shane is a real proffesional . We use his service each time we need any loans . He knows his job and we highly recommend him to any of our friends
Shane is a real proffesional . We use his service each time we need any loans . He knows his job and we highly recommend him to any of our friends
Shane was excellent!!! I'm building for the first time and I've had plenty of dramas with both the developer and the builder. Shane understood that I'm a fifo worker and was always chasing things up for me and staying in constant contact with things like title release dates and delays. I really can't thank him enough for all of his support and advice. I do believe he went above and beyond what his job entitled to help me out. I could never thank him enough for how much he has helped.
Shane was very easy to contact and he made the whole purchase very easy and understandable. I would definitely use Shane again and I would pass on his information to friends and family. I was very happy.
Very good communication and helpful
Even out of hours when I had questions needing answers
Shane was is very helpful, honest and he is a down to earth, friendly guy who made things easy for us to understand ever step of the way. We totally trust him 100%.which in this day and age is hard to find. 10/10
Shane kept me informed on all development of the loan at all times , Can't thank him enough for all his help. Again thanks Shane
Shane was an excellent advisor and helped me through the process from start to finish. Great service and highly recommend him
As a first time home buyer, Shane stepped through the process in an easy seamless way. Shane was always helpful, and his efforts was always so prompt. He made the experience of buying my first home even more exciting! Highly recommend Shane and will be referring clients his way.
Shane has helped our family for years now and through numerous propery transactions, some very difficult and prolonged through the family court. Shane always keeps us informed and sometimes despite adverse news will always work to sort the situation out to siut everyone involved. Thanks Shane!
Shane was excellent!
Throughout the long drawn out and stressful process Shane was there for us to answer any questions and allay any fears that we had - I couldn't recommend him more highly and would happily use his services again.
Having dealt with several brokers in the past, I can say that Shane was a gun. Our situation became (suddenly) very complex due to complications with various documents & Shane navigated it all beautifully. I will be recommending Shane to others.
Always a pleasure to deal with Shane and recommend him to my friends/family and clients
Shane is the best mortgage broker around. He makes everything easy, is always 100% on top of things and works his hardest for his clients.
Shane Abbott always provides an exceptional service and I look forward to his involvement in future investments.
After going to 3 other mortgage brokers & getting to that I should try again in 6mths I contracted Shane Abbott & he did the loan & it was all approved within 1 week & hope that other mortgage broker's were as good as Shane but sadly only Shane was able to get the loan over the line & I was very very happy that he gave me what I needed, I would definitely recommend Shane as the best mortgage broker iv ever delt with :) well done Shane Abbott & thanks heaps from Richard Powell
Excellent service..... As usual........ I use Shane for ALL of my financing needs and will continue to do so.... I also recommend Shane to ALL of my family and friends for their finance needs....
Shane is a great asset to your business and is very helpful.
Shane Abbott through the mortgage gallery - great match of products and service. Never disappoint, always deliver.
Shane Abbott's knowledge of lending is outstanding. He is the trusted finance source for our family.
shane was great throughout the whole process, keeping me up to date step by step, it was a long process from beginning to end with many delays from the land developer, shane was very supportive and helpful, I would recommend him again
Shane is brilliant. Very professional and we wouldn't hesitate in recommending him to all our family and friends. We won't use anyone else!!!!
Excellent service provided by Shane,felt completely confident in shanes knowledge and guidance.will definitely be using Shane again
I found Shane Abbott to be very helpful throughout my complicated mortagage process involving multiple valuations and multiple mortages with a tight deadline. He was always available within a short time of contacting him and mad the process flow well.
It took me over 12 months to find the right property from the time I first contacted Shane. He kept in touch during this time and ws always helpful and never pushy. Joanne
I was quite nervous about purchasing our first investment property but with the amazing advise and help that Shane gave us along the way it turned what could have been an absolute nightmare into something so easy. I would highly recommend Shane to all of my family and friends.
Great, personal service. really impressed with attitude......
Shane Abbott has always been a great help. He tries to understand one's situations and works towards the best. I strongly recommend him, especially in regards to home loans. I would also like to thank him again. Ramin
Shane was fantastic. He has a very friendly and approachable which made the situation of getting a mortgage and refinancing a breeze. Even when out of the state he would still call to check up on that and to update us on the progress. We will from now on always use Shane as our mortgage broker in the future.
I've dealt with Shane a couple of times now, and have to say he's really helpful and of the 100's of questions I felt like I asked him, he always answered them and made sure I fully understood. I've recommended Shane to others, would still recommend and go back to him again
Shane Abbott is a excellent adviser, very understanding and easy going. always answer my silly questions. I have recommend my friends to go to shane when I chatting with my home loan.
Shane is very easy to deal with, discerning and has the client's interest in mind at all times.
Building a new house is very stressful and part of that stress is the finance and dealing with banks etc. But we found that Shane Abbott did all the hard work for us and put our minds at ease with regards to our home loan and the best way to set it up. Excellent communication and advice.
Shane was very helpful in getting our mortgage, polite and friendly as well as being professional thanks again
Shane Abbott is fantastic, such a friendly, easy going person that has made the process allot less stressful. Someone we have come to really trust. We have recommended Shane to friends and family.
As myself and my Husband had been trying for over 6 months to get a loan with all different Banks and companies we were starting to get worried that we would never get our own home again. Then we were recommend to speak to Shane Abbott by a friend that Shane had also just help get their home loan. When Shane meet us at our house he made us both feel at ease about the recent situation that we where in. Shane was upfront and straight forward with us and in some ways he put our minds at ease. Shane contacted me every time that he spoke with the bank and even found that the company before the mortgage Gallery hadn't even spoken or applied with the Bank (Westpac) about a home loan but had said that the bank refused us. Shane then applied for a home loan with Westpac and it was Approved straight away and there were no problems at all to get the loan. We are currently building or new family home and its all thanks to Shane Abbott as he took his time to look over all of my Husband's Business Book work and talk to us about things we needed to know and as able to answer any questions that we needed answered. We will continue to recommend Shane to Family and Friends and even random people. We cant thank Shane enough for what he has done for us and for helping us Build our dream family home. Thank- you
Shane was great to work with and always easily contactable. I would definately recommend him to any friends that are in need of a mortgage broker.
Shane was very prompt in answering my queries and returning calls. He also steered me in the right direction when I was anticipating something which wasn't available in my situation. I found him an excellent advisor whom I have recommended to others.
we weren't informed that the bank had an annual fee for the product we picked until after the paperwork was submitted.
Shane Abbott was recommended to me by my brother and his wife who he also assited with thier home loan. I cannot speak highly enough of the service that Shane has provided to nor can I fault it. His service and professionalism before, during and after the loan process has been exceptional and made my experience absolutely effortless. I would not hesitate to further rcommend Shane and The Mortgage Gallery. Sincerely,
Chantelle Cook
Shane was very clearly interested in finding me the best product available when I was loking to refinance my mortgage. He took the time to answer the myriad of questions I had and despite being on holidays when the loan was settled, he continued to kee iin touch with me during the process. Exceptional customer service.
I couldn't have been happier with the service I received from Shane.I will use him again and recommend him to family and friends.
Shane went above and beyond what was required and was incredibly patient whilst we resolved what could have been major problems. We will definateley use Shane again and recommend him to others.
I was hesitant to choose "10/10" for everything, because that just sounds unbelievable, but it's true. Shane was very helpful, and was the difference for me between getting a mortgage and getting into my own first house, or continuing to rent. He found us a very agreeable loan package and helped us through everything. We're in our house now, doing renovations, and loving it. Thanks again Shane, we can't repeat it enough.
shane was most helpful and i would highly recommend him to help others that i know
Shane Abbott was without a doubt the best mortgage broker we've ever used. He helped us achieve our dream, which when we first approached him we thought was years away from happening. He was positive, friendly, proactive, knowledgable and above all, came highly recommended from a colleague. I would recommend Shane and the Mortgage Gallery to anyone and everyone!
Our experience with Shane from the Morley Mortgage Gallery branch was by far the best we have had. Shane is very professional, honest and very knowledgable in what he does. I also like the fact that we could meet face to face with Shane as we live locally as we have had bad experiences with online finance companies. I had the most complete confidence in Shane to handle our financial situation and needs. We would be very happy to recommend Shane to any one requiring finance needs or advice!
Shane was a fantastic adviser he explained everything to us so that we new exactly what we need to do and was happy to answer our question over the phone or via Email. Shane responded to many of my email late at night. He keeper up to date with we're our loan was at and even with the issues we had with Westpac he manage to get things sorted out quickly. We will be highly recommending Shane Anbott (mortgage Gally)to our friends and family and people we speak to. Thank you
I have used Shane Abbott for the past 12 years as my mortage broker and have always found him affable, trustworthy and reliable.
Shane has always provided us with great service over the years and has continually provided us with exceptional loans which have fully suited our needs. We have no hesitation in recommending him to family and friends and have indeed done so.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
