Reviews
Average client rating
4.9/5 From 222 Reviews
Ruth was absolutely amazing to deal with, as first time home buyers we had no idea what do do in this process but she made it so easy and answered all our queries. Highly recommend Ruth if you're looking for a broker.
Ruth was awesome
She never gave up and got us the loan required. Can’t thank and recommend her enough!
Grant was very quick and had great communication through the entire process. We were very happy with his professionalism and timeless.
Grant was so helpful in choosing the right options for our needs. The entire process was seamless. Fast & easy!
Excellent service from start to finish and continued support ongoing A1
Ruth Williams was very knowledgeable and very easy to communicate with. Made switching home loans a breeze! Very friendly staff would highly recommend using smartline.
Smartline takes the stress out of the finance process. Very professional yet friendly approach. Great communication and extremely efficient. I wouldn’t go anywhere else. Thankyou, Smartline.
My advisor went above and beyond my expectations in every aspect of the process. Constantly informing me of updates leaving me totally updated at every stage . And particularly resolving a technical issue quickly . I could not be happier with the service provided to me and would highly recommend and I will be using them again
Grant and Ruth continually provide us with sound, up to date advice and guidance on our home loan needs. They are always accessible and provide prompt, efficient service. Pleasure to deal with and take the stress out of loan needs. Thankyou, Rachel McCarthy.
Grant and Ruth very professional, made it a simple process during a stressful time, that has ended up getting us into our home smoothly. Much appreciated, would thoroughly recommend Grant and Ruth to anyone considering or unsure about which loan is right for you. Thank you.
Grant Matthews is the best broker I have ever met. His expertise is second to none and he needs to win more awards.
Outstanding service, with respect and care
Excellent Service ...highly recommend Ruth... kept informed all the time.
Thank you Grant for your professional advice & knowledge of products & the current market. Grant’s experience helped to assist us to confidently choose the best option to meet our families financial needs.
Grant has been a great help
Grant always goes above & beyond for us. He's done it again!
Grant is an absolute guru when it comes to property, investments and mortgages. Continually goes above and beyond what you would expect from a broker. He's in another league!
It's clear that Grant Matthews is an expert in his field. He took the time out to understand our current situation as well as our future goals. I thank Grant for this as well as his patience in answering all our questions which made us comfortable and confident with moving forward.
You won't find another person like Grant. We have done a lot of dealings with grant we would only borrow through Grant. Amazing friendly switched on
Thanks once again. Smartline
Grant has been our advisor for many years, he has always been extremely professional and extra supportive. He goes far and beyond to assist. A great person is an added value and a friendship has developed over the years. Regards Steve & Belinda Aquilina
Nothing at all was ever a problem for Grant. So personable, knowledgeable and very, very patient! I couldn't recommend his service any more highly and I look forward to continue working with him for many years to come.
Very good service Grant was a top bloke and couldn't do enough help me in getting my first home loan.
Overall a very good experience. Grant was helpful and explained things well. The process was stress free and we feel confident that Grant is there to help us every step of the way.
Grant provides an excellent service, he is second to none.
Grant was Awesome, its great to have one adviser who can provide complete advice about the loan, tax, property investment and also superannuation advice.
What a legend!!!
I would like to take the opportunity to thank Grant again for his impeccable service. Extremely knowledgeable and found the perfect solution for me!
I was very happy with his service, advice & prompt responses and also his staff were terrific.
Grant is a seasoned professional and great to deal with. Nothing is ever too much trouble and he gives service over and above what would normally be expected. I give him the highest rating possible and would never deal with anyone else. David
Painless!
Grant is a fabulous operator, absolutely nothing needs changing. Thanks for always being there for us providing great service in a prompt and professional manner.
Best wishes,
Rolf & Manuela
I have been using Grant Mathews for about 15 year and have recommended him to many family and friend. Who are now happy customer . I consider Grant as a friend that a can totally trust
Grant was very helpful and alway available. Highly recommend him as not only mortgage broker but to ensure financial comfort. Thanks grant.
Grant is a true professional and provides outstanding advice and service. I have recommended Grant to many friends and family. He has really helped us to plan a long term vision for our property investments.
For the 3rd time, Grant & his team have made everything a breeze- from enquiry stage through to loan/ purchase & maintenance of the funds (with best financial outcome for me).
I have used Grants services a number of times, as have many of my workmates and friends. I would highly recommend him.
Grant Matthews from Smart Line has been instrumental in growing our property portfolio. Grant's advice and knowledge has given us the confidence to enter into the investment market.
Grant keeps exceeding my expectations!! He goes above and beyond to such an extent that I have recommended him to more than 10 friends and colleagues, all of whom have been thrilled with his service. His absolute wealth of knowledge, his reassuring manner and genuine caring nature makes him easily the best advisor I have ever encountered. He is an absolute star!!
Hi Grant was extremely helpful and informative when identifying the best loan and structure for us. Always a phone call away and willing to assist. I have since recommended him to friends to help with their loans also.
Felt the solution choosen was what best for us and not about maximising commissions. Have used grant several times now and would strongly recommend him to my family and friends
Grant is very helpful and knowledgable and makes the whole process simple.
Very helpful,very punctual and can't thank our MB enough. Texts and emails late at night and during holiday periods,can't thank hin enough.
I have been dealing with Grant for years and would not consider going anywhere else based on his knowledge and service. Five stars.
Grant has been amazing in assisting us with setting up our loan, he listened to our needs, then proceeded to exceed our expectations and provide solutions we had not even considered. Grant has been contactable at all times and promptly advised us of answers to our queries. I would certainly recommend him.
Grant provided exceptional service again. His patience and persistence in transitioning a complex web of loans and accounts was remarkable.
Thank you Grant, we appreciate all your support and professionalism during the years we have been working together.
Overall, Grant was outstanding throughout the entire process. I strongly recommend him to anyone I now come into contact with looking to set up a loan. Grant was able to assist in ensuring all possible options were easily identifiable and that we were able to understand how eahc option worked.
Grant Matthews has been absolutely fantastic with us and we really believe he has assisted with setting us up for the future. If I could give him 11's I would have.
I was recommended to Grant by a number of people who had already used his services. He helped me a lot with the purchase of my first property, with best banks to get a loan through. He was always more than willing to help and i could call him at anytime for advice. I have and will be defiantly reccomended Grant Matthews to all my Family and Friends.
Grant was responsive and always very flexible in his consultations with us. He always made time to come to our house and explained loan details clearly which made our choice easy.
As long as Grant is available, I would not go to anyone else for lending requirements.
Grant has been my broker for over ten years and he is easy to work with and always keeps you informed as to how the loan is progressing.Also he always keeps me informed on intrest rates and ect...Also i have dealt with Greg Hart in the past and he is a champion also as is the girls that help them.Thank You.Sam Debrincat.
Grant has again exceeded my expectations with his knowledge, availability, understanding and professionalism, so much so that I have recommended him to my friends and he has now guided five or six of my friends into the mortgage market. As I tell them all .. 'I have the BEST money man'.
Grant is an excellent Advisor, the service he provides is extremely professional and efficient, he is extremely knowledgeable and able to advise us on the best solution for our requirements. We feel very confident in his ability to provide us with the best way to handle our mortgage. We have dealt with Grant on a number of occasions, he makes himself available to answer any queries we might have, and we always feel completely satisfied with the outcome and would have no hesitation in recommending him to anyone.
Grant has been advising me of my mortgage options for several years, as my circumstances have changed, so have my mortgage options. I've been the Director of my own company, had 2 kids, bought my dream home, renovated, held onto an investment property through it all and am in the process of building a second investment property. I have recommended Grant to my family and friends and I know they have done the same, this snowball affect has occured through great customer service, with gently reminders of options and no hard sell tactics. Marcus Mcdowell
Grant has assisted us for many years now and his advice has always been spot on. Nothing is too much trouble for him and he always gets back to us with any follow up that is required. We have and will continue to refer people to Grant because of his excellent product knowledge and service.
Grant provide excellent service, always contactable and ready to assist. Grant has been providing a fantastic service to my family for over 10 years, would not consider using any other broker.
Grant is fantastic and we really rely on him to manage our finances, he always helps out with any of our questions and we feel secure with Grant looking after our finances.
Grant was fantastic!! And Jodie F from his office was lovely she was always available and kept me in the loop throughout the whole process. We had a little hiccup but Jodie and Grant have sorted everything out and now we are looking forward to a smooth process.
Grant was very knowledgable on home loan products in market place. This house purchase was our second using Grant.
Grant was a great help and provided an excellent service. I have and would recommend Grant in the future.
Grant provides a fantastic service. Always available and more than happy to discuss our situation and provide sound advice. We would recommend him to anyone.
Grant and Jodie were fantastic, they went far beyond what was expected from Kerry and myself. Nothing was a problem and the advice we received from Grant was invaluable and because of this we believe we are well on our way to be financially secure in the future. Thank you
Darryl & Kerry
We have used Grant as our broker for years now and have recommended him to friends and family who also value his approach. He offers us great service, not just products. [I don't want to be on your website]
Grant was fantasitc. he took the time to explain our options clearly and offered practical advice that has made a real difference to our cashflow. What impressed me the most was the fact that after reviewing our current lending arragements he recommended we stay with our lender resulting in no comission for him.
Grant arrived when agreed, spoke in plain English to a non finance person so that I could understand exactly what was available and the best course of action for my situation. All dealt with the minimum of fuss, he kept in contact with me through the entire process, couldn't be happier with the outcome and the process. Would highly recommend Grant to any family or friends if they were investigating any financial possibilities. Very professional and accommodating, but also with a genuine interest in his clients and very approachable. Great to do business with your organisation with Grant as a representative of yours.
Grant is very helpful and informative in all aspects. I have recomended Grant to several people already.
Grant has been absolutely fantastic. He made the whole process hassle free.
Grant was ontop of everything. He was extremely helpful and understood our needs
Grant was ontop of everything. He was extremely helpful and understood our needs
Grant was extremely accommodating and was able to fit into our schedule in order to get the job done within the timeframe.
Grant was always available to talk and always had great advice with regards to our loan and other financial matters. I have recommended Grant to many family and friends. He is our first contact with regards to any financial matter as we know we can trust Grant.
Grant did a great job with only short notice, I have since recommended him to 2 other family members 1 of which is in the process of arranging a mortgage with Grant.
We would be lost without Grants help. His advise and the organising of our finances has been amazing. Steve & Belinda
My broker (Grant Matthews) assisted me with every process of purchasing my first property. He made a stressful process much easier to manage and I would recommend him to everyone. Thanks so much!!
This is the second "no hitch" mortgage I have done with Grant. His professionalism and advice is highly valued and I would highly recommend him to anyone. He understands that the customer needs are before his own, thats how he gets repeat business. He is a star!
This is not the first time I have been a customer with Grant, this time worse curcumstances, marriage breakup, he was honest,compassionate, and work regardless with his wife due to have a baby any day, makes you feel like you are his only customer. Could not recommend him enough
Hi, I would strongly recommend Grant to friends etc but I think he is already going flat out and because of where we live he may not realistically be able to help them. Strongly recommend Grant and have worked through him for many years now. Hope this helps. Nigel Hamilton
Couldn't ask for a better broker.
We have known Grant for a very long time he has helped us out many times he is very easy to get a long with and trustworthy I would like to thank him very much
Thanks Peter and Silvana
Grant was fantastic he always goes beyond my expectations and really looks after you.
We found Grant's knowledge and advice invaluable when refinancing our existing loan and also purchasing our first investment property. He is very approachable and nothing was too much trouble.
Grant Mathews was great to deal with he is a great person who understands what we were after and always friendly and so is Jodie Frenkel is great to and explains things. Thank-you
Grant is very motivating and appears to have experience in property investment which is why we needed a broker. Grant is very willing to offer his opinions and willing to listen to our needs and future goals
Grant was able to equip me with all the information I needed to make an informed decision, in terms that were easily understandable. It was an absolute pleasure to work with both Grant & Jodie who assisted in making the purchase of my first home a stress-free experience.
Grant is the best mortgage brocker I know, he has given me some great advice and still does, I refer him to all my friends.
Grant was always very clear with his explanations and advice. I would have been utterly confused without his help.
same as below
GRANT HAS HELPED ME WITH ALL MY LOANS(6 TO DATE)and HAS KEPT ME ADVISED THROUGH OUT THE LOAN PROCESS.HE HAS ENABLED ME TO BUY AND SELL PROPERTY HASSLE FREE
IF PRIZE WON PLEASE SEND TO QUEENSLAND FLOOD RELIEF.THANKYOU.
We love Grant!!! (Aileen / John & Nick)
All good
What more could you want, a very experienced and knowledgeable adviser, visiting us in the comfort of our own home, speaking about all of the option available to us, and ensuring that all our question were answered . Once we had decided on how we were to proceeed, the whole thing was smooth sailing fom start to finish. Grant was alway available to take my calls if I had any queries or concerns and I immediately felt at ease once I had spoken to him.
Would have liked a little more assistance with the mortgage signing process. The bank were hopeless and couldn't tell me what I was signing. They referred me to the mortgage broker, even thogh it was their documentation. Rather than being told just to sign everything I would have liked to have known exactly what I was signing. Otherwise the service was very good.
Grant was very professional and easy to deal with. We appreciated that he came to our house after hours and has provided invaluable advice. Jodie has also been very helpful and followed up on queries we have had.
We had some issues along the way, relating to problems with our conveyancer. Grant and his assistant Jodie were both fantastic with helping us to sort this out, going over and above what I feel is expected of them as a mortgage adviser.
Grant is fantastic. We've used him a couple of times now, and have referred him to friends who are now using him.
A checklist supplied to first home buyers of all the costs they should expect with their loan would be a great idea. Grant was very imformative which was great but to have a piece of formal paper that has all your costs etc. on there(incl. how much you should have ready fro yuor deposit) would be a great iniative.
Grant has been fantastic, I have been dealing with him for years and will continue to do so. I also recommend him to friends and family. He has given me great service in getting the right loans and his investment advise has also been beneficial.
As a first home buyer, I was sincerely grateful for all the assistance and advice Grant offered me. The amounts, costs, repayments, what to do, how to settle and even once settlement was complete, Grant was only a phone call away and answered promptly any queries or uncertainties i had and reassured me through the whole process. I have no hesitations in referring Grant and will definitely contact him again for our next purchase.
As usual Grant was fantastic. Met all our needs in a efficient manner with no worries for us. A great help as always.
Grant was contactable outside of business hours when we ran into some problems with the purchase/contract - had he not answered his phone we would have been faced with a really hard decision making situation, without the answers we needed. Grant's response and turnaround times were fantastic and this is something that is very important when competing against other potential buyers who want to purchase the same property. We have recommeded Grant to several friends in the past, and will contiue to do so in the future.
I
A stressful loan application due to incompetence of solicitors for vendor and purchaser meant that Grant had to manage that situation aswell. Grant went out of his way for us (again), which we were especially grateful for and all this just before Christmas too.
We like the recent innovation of the regular newsletter that provides expert commentary and analysis of a variety of issues. We love the flexibility of Grant and the fact that he is able to meet with us at sometimes awkward, non business hours times (we h
Advice from advisor really good but at times not very organised
Grant Matthews is the most compentant person I have delt with in a very long time (and I work in finance!). I have referred him to several of my friends and family. He is a credit to your organisation. I cannot speak more highly of Grant. (by the way, my
I don't know whether or not we have the best loan - I feel it was just a matter of take what we were offered. The loan seemed to take a long time to come through - this may well be the banks fault/a result of the current market. Towards the end we communi
The thing I found most valuable was Grant's thorough knowledge ... being that I had absolutely NO idea about mortgages, interest rates or even how to buy a property ... his knowledge was invaluable!
Excellent service and advise
My advisor was always contactable, very knowledgeable and very accomodating to my requirements. I would and have recommended him to a number of people already.
Hi,I am very happy with the service provided,particularly all the follow up and liasing with the lending institutes,that can often be quite daunting .
Very happy with your service and advice.
Very Prompt and curtious with good follow up from the Girls as well. At present I cannot think of any thing to add value to your service and I have tried to recommend Smartline to a few of my friends without a great deal of success so far. Thank you.
I found all the staff that I have had dealings with very helpful and would like to mention a special thanks to Fiona
Grant was more than happy to answer simple questions as we were new, not only to the mortgage game, but to the Australian mortgage game! He was always quick and helpful in responding to all our questions and made the whole process simple and stressfree
My wife thought that Grant was lovely,and at the time I was a little afraid she liked him to much.She said they were just good friends and the fact that we converted loans over was not my conscern.Being an old man I am happy with life and only wish you an
A little mor "beginners" information would not have gone astray, some of this process is simply quite overwhelming and we changed banks in the process a well to make matters more complicated.
Our consultant gave us the time and explained things to us a number of times over as we were first home buyers and the process was all new to us.
Answered all our questions. Investigated options to suit our entire financial situation rather than just the immediate loan. Found a loan that meant we could borrow 85% without paying mortgage insurance.
The bank did not appears to have a clear understanding of wht was requiresd of them. Not sure if this was to do with lack of communication etc??? But slowed things down a little
Grant was so readily contactable and easy to deal with. Have recommended him to friends already.
Reduced paperwork to complete
All questions answered
Flexibility - out of hours, home visits
Knowing the market today and trends
In an area which to me is a big mystery, your firm made everything clear, enabling us to make an informed and satisfying decision.
Grant is really accessible and had a "no fuss" approach - even answering my phone call on a Sunday and arranging a loan when I bought a unit practically overnight!! I did recommend him to my friend.
Knowlegable, Efficient, Down to Earth, Contactable and mostly Honest. Added value to your service - I can't think of any only that you keep in touch, whether it be touching base with us, or us contacting you when the need arises or just notifying us on ch
Impressed by level of understanding our consultant had and ability to give an overview of options available.
Excellent service delivery from the Whole Team. I continually recommend Grants'Team's Services to others. Keep up the great work and thanks. Peter Tregaskis
The time taken to explain how things worked, greatly appreciated.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
