Reviews
Average client rating
4.9/5 From 71 Reviews
I’d like to thank Russell for his very professional service and advice. This is the 4th time dealing with Russell and have passed on his details to family and friends.
Russell is an amazing broker and got me a wicked deal. Will definitely use him again!
Great friendly service very efficient couldn't be happier
Russell is a great operator and a fantastic communicator. He makes the process of re-financing painless and we would highly recommend him.
brilliant service , thank you .
I can not recommend Russell enough, we have used him multiple times over the last 20 years, and ever single time he just gets the job done quickly simply and above expectation, Russell's years of market knowledge in the mortgage space shine thru on every deal even the very tricky ones, He never fails to pull a rabbit out of the hat and make the hardest toughest deal appear and always at a great interest rate.
Brett C
Russell was extremely professional and helpful at all stages of the home loan application process. He explained everything and was happy to answer my silly questions throughout the process. Very happy with the outcome.
Extremely helpful. Very knowledgeable. I got a great low rate with my home loan. Excellent service
We found the service to be very good Russel was very helpful and presented us with our options and help to get us a good rate that suited our situation.
i would gladly recommend contacting Smartline to secure a mortgage.
over all the process was straight forward Russell helped to resolve the little bumps and difficulties that come up.
it made a some what stressful situation much easier
Russell was superb from start to finish. Made the entire process easy to understand and helped at every stage. Managed to have it all sorted in a few weeks and now I am in the new home. Couldn't be happier with Russell and his efforts. Will recommend to any others I know looking for assistance. Thanks again.
Russell has provided me mortgage broking support on several occasions now, and his service is always outstanding. Our most recent dealing was particularly complex and with new elements for both of us, whereby Russell always checked in at key junctures to confirm my needs and the process requirements were adequately met. He also went above and beyond at times, leveraging his network of other professionals in the industry to recommend their services, which were also of high quality. Thanks for making this a satisfying experience, Russell!
Would highly recommend.
I have had previous loans and dealt with previous advisers, however never had the pleasure of dealing with the likes of Russell Thompson.
Personable, Accessible and Reliable a truly Outstanding Experience.
Troy Shannon
Our Adviser had some unforeseen issues arise but still did his utmost to keep us informed. Delays we experienced were beyond his control yet he always apologised personally.
I have already recommended Bomber to some family friends and work colleagues. Definite asset to Smartline and you could not ask for better service.
I was lucky to have Russell recommended to me. He made a process that is normally incredibly stressful, very stress free. I was so impressed with the way he was avaible to assist me at any time - even during his child\'s Saturday morning sport! I am so grateful.
Russell is absolutely brilliant to deal with. His service, communication and know how is second to none. He made the entire process feel stream line and always kept us in the loop and up to date. I would definitely recommend Smartline and Russell and will definitely be back in the future. Russell is extremely helpful and goes out of his way to ensure his clients are happy.
Thanks guys!!
Russell was really helpful in advising the best tailored option for me. At times I felt I had to chase up updates, however my particular case was unique and full of delays from settlement and the real estate.
I do feel out of the whole process and who I was dealing with, Russell was the only one who had my best interests at heart. His persistence was appreciated.
Russel filled us with the confidence to move forward with our loan and clearly explained all details.
From start to finish Russell provided us with wonderful service and saw that our every financial needs were well taken care of, Russell\'s knowledge and understanding and personal commitment to advise us on our best course of action was truly sensational, we would have no hesitation in recommending Russell to any person who needs any loans or financial advise.
Very happy with the service provided by Russell – thank you for making the home-loan process a lot easier! We really appreciate all the hard work you put in! Di & Craig
When purchasing our property the one person that made the transaction stress free and easy was Russell Thompson. I will highly recommend and refer Russell to friends and he will have our business again next time we require a loan
Could not do enough for us, help us on everything. even when the banks stuffed us around. I was bale to ring him after all events
We found Russell great to deal with and have recommended his services and smartline to family members.
Russell was great to deal with all through the loan process. Highly recommend using Russell right from the start of any loan process to ensure you get the right loan and best deal.
Russel did an excellent job. He made everything simple and explained any questions we had. He was concise and to the point. I would recomend him and any of our friends. He made a stressful situation easier. Well done
Russell was outstanding
Russell is a great guy to deal with and very helpful. Sometime difficult to contact but always returns calls and emails. I have already recommended him to friends.
Russell was excellent, we had a strict deadline to meet with no wriggle room and managed to get the whole process done with minimal fuss. Thanks again Russell
Russell was brilliant in assisting with our decision making and his service was above expectations.
Russell is an outstanding mortgage advisor. He took the time to listen to and get to know us; our hopes, needs and resources. He batted on for us throughout a long period of construction issues and never doubted we'd sort something out. I felt the major banks were letting us down. By going through Smartline and with Russell's help, we achieved what had seemed impossible, and a sense of authentic achievement I'll never forget. Thanks Russell
Russell was amazing. Buying my first house and applying for my first loan was a bit nerve-racking but I felt totally at ease throughout the whole process. I would recommend Russell to all of my family and friends.
Russell was recommend to me by another friend of my mine and I will also be doing the same in recommending Russell and Smart-line to all my family and friends.
After Russell being recommended to us by a friend....found him very professional and very easy to deal with. I will definately be recommending Russell to anyone wanting advice on home loans. Thanks again Russell....Cheers Ken :)
Russell worked with our current lender and did not attempt to push us to a "kick back"lender
Russell was the consummate professional and took the pain out of dealing with the banks. Thanks again Russell.
I would recommend our adviser for anyone who is looking for someone they can feel at ease with the moment you meet and who will go out of there way and then beyond to meet your expectations. He has looked after us for over 5 yrs now and we would never go with anyone else. Keep up the great work Russell.
We were referred to Russell Thompson who had been referred to the referrer! Then we find out we knew him anyway as his wife was school friends with Joanne and our son's played on the same footy team! Regardless of all this Russell took us by the hand through the whole process (and was totally discrete despite the connections we had) - it had really dragged out from our end but Russell kept in touch without being intrusive. When we were ready we'd put an offer on a house and Russell jumped to it and organised EVERYTHING and made it did easy (as it should be). He liased with the bank the real estate agent etc. etc. We truly appreciate his efforts and have referred him onto our friends with confidence. Being an avid AFL fan and his ongoing involvement means he also finds common ground with people very easily and is very diligent in his operation. Please pass on our thanks again to him. Regards, Chris and Joanne Kiosses
I have already referred Russell to many of my friends. His service was great, communicating with me throughout the whole process.
Ihad a great time wi Russell, He was very easy toget along with, explained everthing clearly and I will definately refer friends and family on to him!
Work closer with the bank as there requirements in documentation and supporting info is changing and to enable a smooth process understanding there requirements helps.
Very happy with the service and advice. Russell was outstanding - Always keeping me up to date...nothing was too much trouble.
Had a bad experience with Bankwest, but Russell couldn't have been more helpful.
There are issues with NAB's way of banking that are beyond Russell's control, and Mortgage Force would do well to take these up with NAB in their own interest of providing better customer service.
My partner and I are on to our second property now and Russell has been there for us not only during the purchasing section, but has also taken our calls and given us advise well after. Russell has a great friendly personality and makes you feel like you are his only client. He comes highly recommended to anyone I know.
It's a pleasure dealing and interacting with a wonderful person like Russell Thompson. Russell is extremely polite, courteous, patient, helpful, thoroughly knowledgeable, gives sound and accurate advice, prompt and meticulous in every detail – A Thorough Professional to the Core!!! Russell is always available to answer any queries (prompt in returning calls); treats every query by putting himself in the client's shoes; goes out of his way to address issues; reverts back on action taken and to be taken and importantly follows-up every detail to the 'T'! There is nothing else that one can ask for as a client!!! Russell has 'raised the bar of service standards'!!! There are issues with NAB's way of banking that are beyond Russell's control, and Mortgage Force would do well to take these up with NAB in their own interest of providing better customer service.
russell was excellent
The most commendable attribute of my Adviser was their willingness and flexibility when it came to meeting me in person for loan solution discussions. They were also able to adapt well to a new situation that arose from a change in personnel at the financial institution we were dealing with.
Russel Thompson exceeded our expectations with regards to everything!
Russell was knowledgeable, helpful and friendly. He provided great advice and service and went out of his way to make my first lending experience as painless as possible.
Russell was just brilliant and we couldn't have wished for anything more.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
