Reviews
Average client rating
5/5 From 134 Reviews
Robert was extremely professional to deal with and communication was clear to make the process smooth. I would highly recommend Robert to assist with your mortgage needs.
Rob was a lifesaver, assisting us to get financing for a property with such a short turn-around time Made the process 100 easier to navigate and would highly recommend his services to any prospective FHB's. Thanks Rob
Robert helped me throughout the whole process of purchasing my first home.
He was a great choice of mortgage broker as he was always available to talk to , kept me in the loop, and had great knowledge of all aspects of purchasing a property and left me feeling comfortable with every decision.
Rob assisted me with refinancing my mortgage recently - he was really responsive, answered questions quickly either by phone or email, and kept me updated with the process. Im very pleased with my new lower-rate loan.
Robert was fantastic to work with, always available to answer questions, and went above and beyond for us to achieve a great outcome. Would highly recommend to anyone looking for a broker.
Robert was fantastic. He helped us out the whole way through the process and got a great result. Highly recommend
Rob assisted me with my first ever home loan and the process was smooth and timely. Thanks again for your assistance and hard work
This is the third service that Robert has done and it is still the best. He treats every service he performs with excellence and care. See my original feedback on the first service Amazing service, response and just great broker. Loved working with Robert and definitely will be working with him for other properties in the future.
Since weve been with Robert hes always done his best to fulfil our requirements. Thanks
Robert has now helped with the loans to purchase two homes and I am very grateful for his expertise and help Thanks for everything Rob
Couldnt speak highly enough of Mortgage Choice. Robert was great to deal with and made the whole process of getting my home loan very easy. Efficient, knowledgeable great communication. Highly recommended Robert.
Rob came highly recommended.
Rob made this a fast and seamless process, his customer servicecommunication skills are excellent - always letting you know where the loan is at, easy to get a hold of, prompt with answering any questions i had- thank you Will definitely use him again
Robert was excellent to consult with, and found a product that fulfilled all my requirements. Would highly recommend
Was great to work with Robert, he took the time to understand what we were looking for and provided great options. Knowledgeable and personable experience. Look forward to working together in the future.
Even though I was always slow and disorganised, Rob was always very pleasant and understanding, thorough aswell. Well done
As a nervous first time home buyer Robert provided an excellent service by guiding me through the mortgage process in a diligent and courteous manner. I felt confident I was in safe hands which put my mind at ease. Robert is a friendly and approachable professional who was always available and took time to answer questions and queries.
Highly recommend Robert. He took the time to understand our situation, and worked hard to find the best solution. Was very proactive, and we weren't chasing him up. Would not hesitate to use him again.
Great guy to deal with Super friendly, and made the experience smooth and seamless from start to finish. Highly reccomend.
Our experience with Robert has been absolutely brilliant, we are extremely happy with how helpful and patient he has been with all our questions and queries. Very professional, always available to answer any question and explain the more complex areas of the whole process. Can't recommend Robert enough, he is absolutely amazing.
I highly recommend Rob's services as he was exceptionally helpful and guided me through every step of the process, ensuring I was well-informed throughout.
Exceptional professional service. Would recommend for any sort of commercial finances
Rob is great to deal with
Robert has helped make the purchase of our first home and subsequent refinance easy. I've appreciated his guidance but also problem solving when unforseen issues arise. Highly recommend
Rob was extremely helpful with all questions, he walked me through each part of the process and always kept me informed throughout the entire process. I would highly recommend his services.
We couldn't have had a better experience in getting finance for our first home than with Robert. He kept us updated at every stage and was always available to answer our queries. Highly recommend. The best
Robert is amazing Has seen us through two purchases, and a refinance that has saved us massively. Thanks Robert
We had a great experience with Rob. He helped us with getting our home loan for an investment property. He answered all our questions and was always available for phone calls when needed. Highly recommend
Amazing service, response and just great broker. Loved working with Robert and definitely will be working with him for other properties in the future.
100% we will use Rob again , we recommend him to our family and friends and can't thank him enough for helping us buy our homes!
Robert Stipanic has been incredibly helpful throughout my first home buying process. Robert was always contacting me, checking in on me to see if I had any questions along the way and was always returning my calls & emails in a timely manner. I'd highly recommend Robert as he's professional, approachable and always making sure all my questions are answered.
It was an absolute pleasure working with Robert!
Robert was amazing to deal with we have used him a few times now and we will continue to keep using him
Great support throughout process and happy with the outcome
Many thanks
Rob was the most professional, helpful person who got us throught the most stressful times during the loan process
Rob was a referral from a trusted friend. My experience dealing with Rob was first class. He was down to earth, easy to deal with but most importantly secured the best possible solution for our personal circumstances. He always kept us informed and returned calls (Funny that! He delivered what many consider fundamental practice). Can’t say the same for other brokers I have dealt with. I too would refer any family member or friend to Rob, and hope I have the opportunity to deal with him again.
I recommend Rob as a broker to anyone looking who is looking for someone honest and diligent. It was great having Rob looking after our affairs and I will not hesitate to use him again if needed ( I have used him twice already)
Robert is great person to deal with, approachable, efficient, helpful and solution driven.
Robert’s advice and ability to provide his services around the clock had me more than impressed with his customer service ability. Which has always been his standard and because he is genuine and consistent I have already Refered him for more business in the future moving forward
Rob was fantastic through the whole process and kept us informed every step of the way, highly recommended
Rob was a very professional and helpful adviser.
Priya
Rob was amazing, went above and beyond our expectations.
Thanks again
Chris and Amanda
Robert was a true professional that went out of his way to ensure a smooth and effective process.. nothing was ever an issue and he kept us updated along the way … I highly recommend his services
Rob is truly a professional. Very knowledgeable, reliable and efficient adviser. Rob makes the loan process seamless. Rob offers an excellent customer service experience and is in constant communication with us. I would highly recommend Rob to anyone and everyone !
Thanks Rob
Rob is a true professional and very efficient, competent and reliable adviser. Rob provides an excellent customer service experience and communicates effectively and consistently throughout the entire loan process.
Robert is very professional and made the process quite easy .
I would not hesitate in recommending him to others 10/10
Rob was extemely helpful through out the process. Also appreciate his patience as it was a drawn out process due to circumstances. Will recommend him to anyone seeking a mortgage broker.
Robert was very professional and made the whole process very easy and always had time for a call to answer any questions. Would not hesitate at all to recommend. 10/10
As a first home buyer Robert made the whole process easy! He is very knowledgeable which eased my nerves as he answered all of my questions. Robert was easily contactable if and when I needed some assistance or a question answered. I will be definitely recommending Robert to friends and family! Thank you Robert!
We alway receive amazing service from Rob, we never have any issues with him or the info he provides us and we will use him again. Easy to talk to even if we are demanding never shows any but professionals.
As a first home buyer Robert made the whole process easy! He is very knowledgeable which eased my nerves as he answered all of my questions. Robert was easily contactable if and when I needed some assistance or a question answered. I will be definitely recommending Robert to friends and family! Thank you Robert!
Robert should be a part of every first home buyers toolkit! He answered all of our questions no matter how big or small and was always contactable despite a very busy time in the mortgage market. He was very knowledgeable and was able to secure us an incredible rate on our first home! Thank you Robert!
Robert should be a part of every first home buyer’s toolkit! He answered all of our questions, big and small via phone or email, in a timely manner during a very busy time in the real estate market. Highly recommend!
Robert was so great to deal with he had so much knowledge and was so professional will be using him again
Robert was always available on phone and email to answer our questions. He gave us excellent advice and everything went smoothly. Definitely will recommend to friends & family.
Robert was great to work with - very informative and patient with all my questions as it was my first mortgage experience so I was very grateful he was so understanding and helpful!
Robert was great in helping me secure finance approval for my new car purchase. He was quick to respond and kept me updated with progress of my application all the way through to settlement. Thanks heaps Robert!
Robert was great to deal with and very helpful in assisting me secure funding for my new car purchase. Robert was quick to reply to messages and made things very clear and easy. Thanks Robert!
Rob went above and beyond to make sure my experience went as smooth as possible. Will be recommending to all family and friends!
Rob went well above and beyond for me! Communication exceeded expectations. I will be recommending to all family and friends.
Thanks Rob
Incredibly professional, personable, friendly and helpful. We felt listened to and as a result he provided the best options for us. Unlike prior experiences, information was collected once only and he supported us through the paperwork making it easy
From day 1 Rob was warm and generous with his time and knowledge. He was always available to answer my questions, and helped me along with the process from beginning to end.
Great service and always answers calls and regular follow ups.
Rob provided an excellent service. He actually ensured the settlement even took place on the day of settlement. If he hadn't been there, there would not have been a settlement !
Highly highly recommended.
Greatest experience. Rob was professional, thorough and helpful at all times. Great service ??
Robert Stipanic was amazing to deal with, made our process of buying our first home so easy. 100% would recommend to anyone buying a house. 10/10 from us!
Rob made the process of getting out first mortgage really easy. He was super responsive and provided clear answers to every questions. He was always ready to go back to the banks with put queries and put the time in to making personalised comparisons. Would highly recommend to friends and family.
Amazing service, response and just great broker. Loved working with Robert and definitely will be working with him for other properties in the future.
I have recommended Rob to many friends and family.
Rob was a super professional broker who looked after me every step of the way and made it a super smooth process.
I will definitely recommend you to any friends and colleagues who are considering buying a property. One friend is planning for Q1 2021.
I was very impressed at your service, especially the time you took to respond to any questions, ensuring I understood details, following up in a timely manner, and informing me that settlement occurred. This was really important, as it made me feel like a person, rather than a transaction. I recall receiving a surprise bottle of champagne and a hamper the day of settlement for my other properties. It's these little things, like a personal phone call from you to say congratulations, that one remembers. Thank you.
We were extremely happy with the service of Rob and have already recommended him to family and friends!
Highly recommend!!
This is the second time using Robert. The first was a bridging loan in a stringent and conservative time in lending from the banks. He made that process feel like a breeze but I’m sure the leg work behind it was significant. The second was a refinance in a recession/COVID pandemic and I couldn’t fault him, it was seamless!! I’m very positive someone without his experience and expertise would not have reached the same outcome that he came through with. I continue to recommend him to anyone that is after anything finance related. He truly is a professional.
This was the second time I used Rob, first being a bridging loan, the next was a refinance both in a stringent and difficult time with the banks and lending, he made the process as smooth and seamless as possible, I couldn’t fault him!!
Highly recommend Robert Stipanic for any brokering advice. He is very knowledgeable, experienced, client focussed and approachable. He always made himself available and answered all quieires. Thanks to Robert, I secured a loan.
Well done and gone more than the extra mile rare to see such service.
I don’t know what I would have done without Robert. He answered questions I didn’t even know I had, and he was extremely helpful with every aspect of my loan. He kept me informed along the way and always made the best choices to suit my needs.
We're very greatful for all of Roberts hard work he did behind the scenes, securing an amazing deal that we couldnt have done on our own, he made the process easy and kept us in the loop at every stage.Definitely recommending Robert to family/friends
Robert was such a delight to work with. He made the entire process so easy for us, kept us in the loop and guided us every step of the way.
We are very greatful for all his hard work he did behind the scenes and secured us an amazing deal that we on our own could never have been able to do. We will definitely recommend his services to our family and friends. Thanks Robert.
Prompt and efficient. A very pleasant experience. All questions answered with a very professional and in depth caring attitude. Thank you
Very good no fuss, very pleasant and professional experience, most queries solved before asking, very knowledgeable and punctual. Thank you
Robert was really great throughout the process and kept us informed at all stages
Couldn't be happier with the service we received from Rob. My partner and I both own our own businesses and have complex finances. Yet he got the job done.
Rob was exceedingly easy to deal with and was receptive to all our questions and queries. Would recommend him highly to both friends and family!
A family member recommended Robert to help us get a better home loan. It is the best move we made as Robert was excellent in sourcing a better deal and then keeping us informed as it progressed along. I would recommend him to anyone who wants to improve their financial situation. Well done Robert.
Paul and Tess LeRoy
Rob is a great guy to work with and I have already referred others to him.
Very happy with rob's approach. Very professional. I have referred him to friends and family.
Rob was absolutely brilliant during the entire process. He was always very easy to contact and answered all of our questions and concerns clearly and quickly. I could not recommend Rob more highly. Ross and I are so grateful for his assistance. He will continue to be our first port of call for all our mortgage needs. Thank you Rob!
Rob was an awesome advisor, there was no issue or query that was too difficult. He clearly explained everything to us and always checked in to make sure that we understood where things were at. Thanks again for helping us!
Advisor went above and beyond, helped calm the nerves. I am totally satisfied with his service.
I had some difficulty sorting through a ridiculous number of issues with a couple of banks (delays, valuing the wrong house, data input into their old system which voided my offset, cancelling my automatic payments and charging us additional interest...among other things). Rob was extremely helpful and without him I still would have been trying to sort through the mess. He managed to sort everything out quickly and relatively painlessly and even got the banks to waive a bunch of their fees, given the issues. Thanks Rob!
Highly recommend Robert's support, best decision we made! Robert is very friendly, knowledgeable, and was happy to be available at times that suited us. Great knowledge, and he supported us through the application process, lots of contact and support throughout, an excellent service overall!!
Best decision we made choosing Robert to assist us through this process. He was super skilled at locating the correct product for us and assisting us through the application process. Everything was smooth and Robert has been in great contact since. We have also recommended his services to other friends and will do so again. Really very pleased with this service, thank you.
Sensational 7star service
Rob has been an absolute pleasure to deal with from our first introduction through to the settlement of our first home. His expertise, advice and reliability throughout the process made the whole process so easy for us and we filled us with confidence. Would gladly recommend Rob to friends and family.
Matthew Galea
Robert was a fantastic partner and helped guide my wife and I as first home buyers every step of the way. I wouldn't hesitate recommending him to others.
Friendly and knowledgeable, happy to explain this clearly.
Robert was great to deal with and extremely knowledgeable and honest. He explored all options and was very efficient in his response time. I will definitely be using Robert again.
Robert is an excellent mortgage broker who went above and beyond to secure the right loan for us. He is very experienced and provided top-quality advice. I am very happy to recommend Robert to friends, family and the people reading this review.
Rob was extremely helpful and responsive. He made the process clear and straightforward and answered any questions that I had. Would definitely use Rob again.
I have had several property buying experience and without any doubt my experience with Robert at Smartline as mortgage broker is the best one ever. He is a knowledgeable, professional and friendly. He is especially good at understanding customer's expectations and act accordingly. Without his help I will have huge difficulty to have my loan processed successfully. I would highly recommend Robert to anyone who has loan needs.
Most of the contact with the advisor was done through my accountant, hence my personal experience with them was limited.
A family member referred us to Rob to assist us in purchasing our first home. As first home buyers we had plenty of questions and Rob was always more than happy to help us out in answering them. Rob really helped ease the stress of buying a first home and was always contactable when we needed and even came to visit us at our home to go through different options with different lenders.Will certainly be recommending Rob for all our friends mortgage needs!
Rob has been a fantastic go to for us and delivered an efficient , honest service. He always followed up on queries and is very highly skilled not too mention friendly and easy going. I would highly recommend Robert to anyone.
Extremely helpful, very efficient and goes above and beyond. Definitely will be recommending Rob to others.
Robert was very helpful and did the most that anybody in his position would have done
Very nice person and advisor
Working with Rob has been an absolute pleasure! Rob\'s genuine commitment to help us reach our goal made an often difficult and confusing process seem so simple. He was transparent and explained every step and process. Further, Rob was happy to work around our busy schedules and meet outside of normal business hours. We look forward to working with Rob in the future.
Robert was genuine and helpful and made the process of negotiating a new loan and easy one. I would recommend Robert Stipanic to future customers of Smartline.
my ratings above speak for themselves!!!
the contactable at any time part was the best!!!
After dreadful dealings with a number of banks and another broker Robert came highly recommended by a friend. He was very proactive, efficient, thorough and always kept me updated throughout the process. I'm very happy with the finance package Robert arranged and I highly recommend Robert to anyone looking to refinance or take out a new loan.
Rob provided exceptional customer service, his communication with me throughout the whole process was fantastic - he was available at all stages to answer my questions Rob made this process very easy and I will happily recommend him to anyone.
As a first home buyer the entire process was completely new to me. Robert explained every step in terms I was able to understand and kept me well updated on all progress.
Robert was always contactable via phone and prompt to respond to all emails.
Overall I am very pleased with the service Robert provided and would happily recommend him to anyone in need of an adviser.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
