Reviews
Average client rating
5/5 From 67 Reviews
We cannot recommend Richard at Mortgage Choice Charlestown highly enough. He was friendly, generous with his time and unflappable, thinking quickly to adjust when things out of his control didnt quite go to plan. He went above and beyond to help us gain loan approval in less than a week Thank you Richard.
Greatly appreciated Richard's incredible knowledge and experience while we went through the process of buying our first home. Would recommend
Weve been using Richard for 8 years now, his service has always been outstanding and gone above and beyond to get things across the line. Thanks Richard
Richard and Mel were amazing to deal with Always kept us updated throughout the loan approval process and answered the many questions we had. Would highly recommend Richard to everyone interested in purchasing a house and needing a broker
Richard at Mortgage Choice was the best. He made the entire process and journey of buying a house so easy. From people with little knowledge and first home buyers he was kind, patient and took the time to explain everything to us. Could not recommend Richard and Mortgage Choice enough.
Richard is a true professional. Helped us secure a great mortgage deal. Richard is knowledgeable, helpful and a great person to deal with. A well run business.
Richard and Mel from Mortgage Choice Charlestown have been a fantastic source of advice, guidance and action when it comes to all things purchasing property for both my family and friends. Richard is the consummate professional and a leader in the field of mortgage brokerage and he operates without agenda and puts his clients at ease by being approachable and informative. I strongly recommend Richard and Mel from Mortgage Choice Charlestown to anyone looking to enter or expand in the property market, or even those wanting to get an unbiased opinion. Great people who deliver great results
Richard and Mel from Mortgage Choice have been looking after us for years. They are very easy to work with, nothing is ever a problem. They are always helpful and we highly value their experience and advice. They helped me initially enter the property market, they supported my husband and I to purchase our family home, and they have recently assisted us to refinance. The level of communication and support we have received over the years is outstanding. We could not recommend Richard and Mel more highly.
Cant recommend Richard enough Hes extremely knowledgeable and supportive throughout the whole process.
Highly recommend Richard who was an absolute delight to deal with and delivered quality service and a speedy turnaround during all stages of the process of securing my home loan.
Richard and Mel are both excellent at what they do. My wife and I have used Richard's services for 2 property purchases and each time it has been smooth and flawless.
I would highly recommend Richard and his team to anyone. Thank you Richard Mel
Richard has managed a number of mortgage arrangements for us and he is someone I recommend to others. Honest and supportive through a tricky process on your most expensive asset. An easy 5 stars
Richard was informative, prompt and above all a great guy. Thanks again for your help
For a couple of years now, we've had the privilege of collaborating with Richard, our trusted mortgage broker. Throughout this time, Richard has been exceptionally generous with his time, patiently guiding us through various scenarios to help us achieve our homeownership goals. Recently, we took the leap into the next chapter of our dream, a decision that wouldn't have been possible without Richard's expert guidance and unwavering support.
Richard doesn't just excel in his profession he embodies mastery when it comes to navigating the intricate landscape of mortgage options. He effortlessly simplifies the complexities, equipping us with the knowledge needed to make informed decisions. What sets Richard apart is not just his expertise but also his approachability. He's incredibly easy to talk to, always ready to address our countless questions and concerns with a genuine willingness to help.
If you're seeking a mortgage broker who combines expertise with genuine empathy for your homeownership journey, Richard is the ideal choice. We wholeheartedly recommend his services to anyone embarking on the path to homeownership.
We cant recommend Richard from Mortgage Choice highly enough. He was thorough, extremely knowledgeable but also calm, easygoing and patient explaining all the ins and outs of buying and selling our houses. Richard always worked around our schedules, made house visits to sign documents and just generally went above and beyond to make the hard stuff as easy as possible for us. Its a pleasure to work with Richard and the Mortgage Choice team.
Thanks again
I make an annual appointment to talk to Richard about changes to interest rates and feel so confident in the advice I receive. Every year Richard goes above and beyond to find me a better rate and each year has saved me thousands of dollars in doing so. I am also always so amazed and appreciative of the friendly service and warmth right from my initial contact with Mel. I highly recommend booking an appointment with Richard to talk about your refinancing options around your home loan. Thank you
Richard and the team have been great in securing us the best loan for our purchases over the last 4 years. Would highly recommend his services and the best part is, it didn't cost us anything
We highly recommend Richard and his team at mortgage choice. They made our first home buyers journey as enjoyable and stress free as possible. Richard was very knowledgeable, professional and friendly. he went above and beyond to secure the best financial results for our individual situation and made sure he kept us informed through each step of our home loan journey, also keeping up to date with all the current industry changes to ensure us the best deal.
Richard and Mel were great to deal with and gave us great advice when purchasing our first property. They know the ins and outs of the mortgage process really well which helped make the process very smooth.
My partner and I went through Richard and Mel when building an investment property and the experience was again excellent.
Strongly recommend.
Richard and Mel are the best. Always thinking of the client and stepping through everything in a way that is easy to understand. We have been going to them for the last 5 years. Highly recommended
If there was more then 5 stars available to rate Richard Mel id absolutely do it Richard made the process for us buying our dream family home such an easy seamless task He always ensured we understood the process and maintained good communication throughout. This is the 2nd time we have used Richard to secure a property and honestly I wouldn't go anywhere else If your looking for a broker that's knowledgeable and passionate about helping you secure finance, Richard is most definitely your guy Again Richard Mel, thank you both for allowing us to secure our dream family home
Kim
Richard Windeyer has a great level of knowledge and very friendly behavior. Amazing gentleman.
Richard Windeyer at Mortgage Choice Cardiff has helped me with securing my last two home loans . I cannot recommend him and the team highly enough. Hes fast , professional, kept me fully informed of the progress and process of things , answered all my questions, returned calls and emails promptly, went out of his way to help me and generally made the whole process of a stressful time much easier.
Richard and Mel have been fantastic to deal with. We have used Richard for a couple of property loans now and in both situations he has been easy to work with and was able to answer all our queries. Will definitely be using him again in the future.
Richard and Mel from Mortgage choice were simply amazing
Such a stress free process. All of our mortgages have been completed through Richard and each and every time he was professional and spoke to us in terms we understood. He always went above and beyond and worked tirelessly to assist us, with a wonderful result of a new home. So incredibly grateful
Richard and Mel helped us immensely through the process of buying our first home. Right from the start Richard took the time to explain all of our options and went above and beyond answering our questions at any time of the day. What probably should've been a fairly anxious time was made really easy by Richard's open and consistent communication. Can't thank the team enough
Richard and Melanie at Mortgage Choice Cardiff were extremely helpful and accommodating to us in buying our first home. The friendly team were more than happy to organise appointments outside of normal office hours to fit in with our schedules and quick to respond to any queries we had. I would highly organising a chat with Richard to any potential first-home buyers as he managed to break down the overwhelming amount of information and data to us, in simple, digestible language and allowed to achieve our dream of owning our own home.
Professional from the start, knowledgeable and a really well rounded service start to finish. Looking forward to doing more business with Richard in the future.
We have used Richard at Mortgage Choice twice for financing of our properties over the past 5 years. We found Richard and Mel very knowledgeable and professional in our first business interaction and Richard was our first call when we needed a change of finance with trickier circumstances a couple of years later. As expected, the level of service and outcome was excellent and much appreciated. I recently called Richard with information regarding a family members change of circumstances and was looking for advice and direction, he provided this freely and honestly.
I highly recommend Richard and Mel for their quality service and high level of professionalism.
Richard and Mel are both fantastic, knowledgeable, and down to earth people who made buying my first home so much easier than I anticipated.
Being completely naive to what was required of me in buying a home, I had so many questions - which Richard was always available and happy to answer.
Buying a house is a stressful time, but using Richard and Mel has made the process go smoothly, without hiccups or added stress.
Thanks so much guys for your help. I recommend Mortgage Choice Cardiff to anyone buying a house.
Huge thank you to both Richard and Mel for assisting us to purchase our first home. Honest open communication, flexible appointments and dedication to getting the desired outcome. We couldnt be happier. Highly recommend
Wonderful to deal with. Well deserved 5 stars.
Richard and Melanie were friendly and efficient to deal with. They found me a bank that was willing to lend under my special circumstances, which has allowed me to buy sooner than I thought would be possible. Richard also gave me lots of helpful advice and property information, which was above and beyond what you'd expect from a mortgage broker. Thanks guys, will definitely use you again if I need to.
Richard and Mel were great. Huge thanks for all their help. I can't recommend them enough!
As first home buyers we were nervous and unsure what product was best for us, but the process was made easier by the friendly staff and nothing was ever a problem. We were very happy with our outcome and would recommend Richard to anyone needing mortgage assistance or advice.
Great service from a friendly team. Buying your first home can be stressful, but the team kept us well informed and at ease through the whole process.
Our experience with Richard was a pleasant one. He was able to answer any questions that we had. He connected us to a bank that has provided us with an excellent loan rate. We couldn't have done that on our own. As our loans were quite complicated Richard took on our portfolio and provided us with excellent feedback when we needed it. His communication was timely and his advice delivered with good humour. We are more than happy with his service and wouldn't hesitate to recommend him to others who need assistance with Mortgages.
Richard was extremely helpful, and would definitely recommend him to friends and family.
Amazing service - could not rate Richard higher. Went above and beyond to help us and always took the time to ensure we understood what he way saying.
Richard was very professional and helpful, would recommend!!
Richard was professional, friendly and informative in all our dealings. He outlined what we required to get the building of our new home off the ground. We have recommended Richard to our family and friends as well as my business clients. Richard and his offsider- Melanie - are fantastic and they have now and in the future become our go to for all our finance needs. hassle-free with personal service to boot. Great job Richard and Melanie.
More than happy with the service received from Richard & Mortgage Choice, I would not hesitate to recommend their services to others & also use them again myself !
As an accountant I have recommended a number of clients to Richard and have been very impressed with how he has approached the process of sourcing finance for my clients. He has been able to save clients a considerable amount of money and has made the difficult and sometimes stressful task of sourcing funds a relatively smooth task. I will be referring further client to Richard.
Cannot speak highly enough of Richard. It is not very often you come across someone as professional and efficient as Richard and the rest of the team at Mortgage Choice. Richard went above and beyond in all our dealings with him and I am happy to recommend him to anyone who needs a broker.
An excellent service, I got the best loan on offer and Richard and team did all the legwork. I didn't have to worry about anything as they dealt with the bank, the paperwork, and they gave me regular feedback on how the application was progressing. Friendly, helpful people too. I would definitely use these guys again if I buy another property, and can highly recommend them.
Whilst the journey of the first home buyer can be a little bumpy, we felt really supported by Richard and the staff at Mortgage Choice Cardiff/Charlestown. The help, advice and service given to us was nothing short of excellent. We felt Richard really went above and beyond! Thank you guys, we will be recommending you to family and friends.
We could not be happier with the service we received from Richard and Melanie at Mortgage Choice. From the outset it was a smooth and easy process to obtain loan approval. Richard and Mel were always on hand to give advice when we were looking for a property to buy. When we did find a suitable property Richard and Mel worked quickly to ensure that our loan was processed and funds were available in time for settlement which was a short 4 week time frame. We didn't have to worry about a thing in regards to settlement funds as Richard and Melanie worked closely with our solicitor and everything went smoothly for our settlement.
My fiance Nick and myself have just purchased our first home and can not be more pleased with the support and assistance we received from Richard and Melanie. They made the process a breeze for us and being first home buyers they were always available to answer any questions we may have had. We would both highly recommend them to all of our family and friends.
Richard and Mel were brilliant! They went above and beyond to help me buy my first home. Highly recommend giving them a visit!
After a frustrating 3 month refinance process with a big bank that led nowhere Richard delivered exactly as promised and closed our refinance within 3 weeks at a much lower rate than we were being offered by the big bank without all of the headaches.
This is our third time working with Richard and Melanie at Morgage Choice. They always seem to impress us with their services. We actually feel like family to them. It is so good to be treated like we matter to them personally and that we are not just another application. If you are wondering where to start with buying a house and getting a loan do yourself a big favour and just call Richard. He'll untangle stuff for you, make it simple and treat you like you wished the banks would! He really is on your side.
Richard was flexible, prompt, professional, friendly, knowledgeable, patient and delivered great results. Five stars.
We have used Richard twice now, once to re-finance and once to purchase a new property. Richard and Melanie have gone beyond our expectations again and have justified our decision to work with them even though we have relocated to Sydney from Newcastle. Richard and Melanies' attention and clear communication have made the distance a non issue. I would recommend their services to anyone looking to re-finance or establish a new loan.
The service and expertise from Richard and Melanie from Mortgage Choice was professional, personal, efficient and courteous. Over a lengthy period of time from considering making an offer on numerous properties, and financial hypotheticals, through to mortgage approval process, and up to and beyond settlement, no enquiry was ever too big or too small for Richard. His patience was saintly in helping us to navigate our options, and Richard was readily accessible, and made us feel like we were his only customers. We always received timely and clearly explained guidance to help us to make informed choices based on the best available options. If we know of someone in the market to buy a house or refinance, then I would unhesitatingly recommend Richard and Melanie from Mortgage Choice.
We didn't tick many boxes for getting a mortgage (we're self-employed and have lived many years over-seas). Richard was able to search out the market and use his business relationships to find out what we needed to get us over the line. We were kept informed of the progress of our application and settlement was even less painless with Melanie's organisational skills. We highly recommend Mortgage Choice.
They made getting my home loan stress free and helped me through the process every step of the way.
We were happy with the advice and service we received from Richard and Melanie from Mortgage Choice Cardiff. Selling and buying is a stressful time and we always felt we could ring or ask them anything about settlement, loan approvals and our new mortgage at any time. We were always kept up-to-date with loan approvals and settlement queries via phone calls, emails or texts and would have no hesitation in recommending them as they offer a professional, thorough and efficient service. They happily liaised with two separate solicitors to organise the financial requirements needed for the settlement of our properties. Richard has a cheerful and friendly personality that made us feel relaxed and informed throughout the whole process. Thank you once again for all your help and advice.
From start to finish the service, care and professionalism was faultless. Richard and Melanie were wonderful. The process was smooth and quick. Thank you so much for everything.
Thank you Richard for your dedicated and friendly service! You were extremely responsive and worked seamlessly on our behalf with the conveyancers and real estate agents. It was clear you were always looking out for our best interests and you went well above and beyond when you drove seven hours to get my wife's signature then seven hours back the next day to return the form to the bank!
Thanks to your efforts we got the property. We are truly in your debt and have no hesitation in recommending your services to anyone looking for mortgage broker with expertise and with real customer service.
Thanks to your efforts we got the property. We are truly in your debt and have no hesitation in recommending your services to anyone looking for mortgage broker with expertise and with real customer service.
Our recent purchase of an investment unit was financed through Mortgage Choice and we were delighted with the service they provided. Richard Windeyer of Mortgage Choice was very thorough, and professional in helping us secure our investment finance at the best rate, from a major, reputable lending provider. We are most appreciative of Richard?s excellent service, and his willingness to schedule meetings flexibly, in times that suited two busy professional people.?
Richard was extremely helpful and flexible when we enquired about changing our home loan. His professionalism and knowledge was of extremely high standard and we are grateful for his assistance. We have and will continue to recommend his business.
Richard and his team were brilliant! From day 1 everything flowed well. We couldn't have been happier with the service we received. We are now saving $700 per month thanks to our refinance! We will definitely use Richard and his team again in the future.
My partner and I were very happy with the service Richard provided for us. As we were purchasing our first home we had no idea what we were doing and Richard made the process very easy for us by taking the time to meet with us whenever we needed and explain things to us step by step until we had a better understanding. He was very patient and a very friendly character and we would recommend him to anyone and definitely use him down the track if need be. Fantastic service and If it wasn?t for Richard and his mortgage angel Shubha we wouldn?t have our happy little home!!
Extremely happy with the overall service provided to us in selecting our mortgage. The staff were very accommodating, courteous and professional. Communication was excellent. Would be happy to refer to friends and family.
Our recent purchase of an investment unit was financed through Mortgage Choice and we were delighted with the service they provided. Richard Windeyer of Mortgage Choice was very thorough, and professional in helping us secure our investment finance at the best rate, from a major, reputable lending provider. We are most appreciative of Richard's excellent service, and his willingness to schedule meetings flexibly, in times that suited two busy professional people.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
