Reviews
Average client rating
5/5 From 121 Reviews
Paul Brooks was such an easy man to talk to, he helped me understand overwhelming things and took so much of his time to support me through a big life transition. Highly recommend.
Paul is extremely professional and knows his product well. I have used his services 3 times and trust his expertise in the banking sector.
Paul went above and beyond to assist my husband and I with our financial requirements. I would not hesitate to recommend him to our friends and family.
This is the third time Paul has helped me switch lenders. Paul is extremely professional, knowledgeable and takes all the hassle out of applying for a loan. Great if you are self employed!!
This was our second time using Paul from Smartline - we came back as he makes the whole process so simple and we feel secure knowing he is getting us the very best deal for our situation. Always professional, always prompt and easy to deal with.
Paul Brooks was recommended to me by a friend after my then current broker did not seem to offer the customer/product service they had in the past. Paul was very easy & professional to deal with who provided the result I was after. Highly recommended
Paul Brook is the best and very professional.
Great service, have already recommended him.
Highly organised. Very knowledgeable about the various products. Thank you
Advisor of the year , hands down
Paul Brooks is a very Professional Reliable and Trustworthy, He has excelled and worked tirelessly helping us secure loans, we have used his services 3 times now and will return to smart line in the future, Thankyou Paul
Paul was awesome can't recommend him highly enough.
Very friendly service. Easy to discuss options with, and assisted with sorting out several issues quickly and efficiently.
We can't recommend Paul highly enough. Always friendly, reliable, professional, knowledgeable, and was with us through the entire process. Thanks so much Paul!!
Paul Brooks is a bloody legend.
Previously used a bank and was very stressful. But Paul at smartline made it alot smoother, quick and was very successful.
Highly recommend Paul Brooks he is great. He help me from start to finish, always kept me informed and never made me feel like any question was a stupid one, he helped me understand the process and always had time to help.
Couldn't ask for a more dedicated Broker. Definitely goes above and beyond to help me with a process that I would struggle with on my own. I'm extremely grateful for all that he has done for me over the past ten years.
easy to approach during whole process
Paul Brooks is always professional, approachable and connectable and I highly recommended him.
The whole experience was very easy and was exactly what I needed.
My entire experience with Paul Brooks and smartline was extremely pleasant as the process was made extremely easy for me.
Paul has always been great and a pleasure to work with
I couldn't fault paul in anyway he was very professional and he worked in with us and our busy lifestyle.
I would recommend him very highly to my family and friends.
NIL Paul is very professional and offers great assistance
This is the third occasion that we have used Paul Brooks. As always outstanding service, nothing is a bother and the whole process has gone through seamlessly. I recommend him highly to all my friends and associates.
Totally stress-free experience. We have already recommended Paul to others, and will continue to do so. Paul explains everything into easy to understand language. He offers flexible times, days and venues to meet up. He's reliable, friendly and professional. Highly recommend.
Paul was knowledgeable, helpful and accommodating along with extremely patient. He was happy to meet with us at times suitable around our work.
knows what he is doing
Paul is extremely helpful and goes above and beyond to help meet his client's needs and explain everything thoroughly to them.
TOP EFFORT REALLY HELPED CROSSING MY GOAL
Paul was referred to me by a friend who is a past client of his. Paul exceeded all the positive feedback I received. He knows his stuff and showed professionalism in all areas of my process. I can not thank him enough for making my dream come true!
At my age I may not of been approved of a loan my advisor knew exactly what was needed every step of the process, this took a lot of pressure off me and saved me a lot of time and stress.
Paul was my advisor for my last home loan too and he is very good, I trust him and his expertise.
Paul worked so hard to help me and he explain thing in simple English. I was not worry about any thing he had it all under control. I have just recommended him to my friends.
Paul Brooks was fantastic. Nothing was a hassle. He was always available to answer questions and laid everything out for us in a simple, straightforward manner. We wouldn’t hesitate to recommend him to other buyers.
Paul was really professional and polite. Explained all our possibilities and made it all so easy. 100% would recommend. Thanks Paul
Paul Brooks was recommended to me and was excellent. He knew his product inside and out and was a great bloke to go with it. He did an excellent job.
Paul Brooks was recommended to me and was excellent. He knew his product inside and out and was a great bloke to go with it. He did an excellent job.
My partner and I are beyond useless with technology. Paul always goes above and beyond to help us. He never makes us feel awkward or embarrassed no matter how often we seek his assistance.
I am a shift worker and appreciate Paul\'s flexibility to suit our needs.
Paul was absolutely wonderful. I can\'t thank him enough for his help and support. I have already recommended him to others and will definitely use his services again if needed.
Paul made all the complicated business of re-financing clear and easy to negotiate. I recommend his services to anyone needing financial services on the Mid North Coast.
Fantastic service and the process was made so easy for us! Paul Brooks did an amazing job at keeping us informed through the whole process and providing us with amazing advice. Could not fault Paul on anything, he did such a fantastic job and would highly recommend Paul and the Smartline team! Thank you
Paul was very helpful. A professional business man.
Paul was amazing we have already recommended him to our friends. Thank you for such a great service.
Using Smartline made the whole application process so easy, I was expecting it to be stressful but it just wasn\'t. Paul took care of everything.
I found Paul very responsive to the questions we had and was very helpful in expediting the refinancing process.
PAUL ALWAYS GOES ABOVE AND BEYOND TO ASSIST US WITH OUR REFINANCING. HE MAKES HIMSELF AVAILABLE AT ALL HOURS. HE DOESNT MAKE ME FEEL LIKE I AM USELESS WHEN I ASK HIM FOR HELP WITH TECHNOLOGY AND TERMINOLOGY ETC.
I would highly recommend using a smartline consultant. I found Paul very efficient, helpful and approachable.
Paul understands how daunting and confusing the finance sector can be for a single mum, working two jobs.
He provides advice on all products and makes the processes easy to understand and complete.
I recommend Paul to everyone I know who is thinking of refinancing or getting a loan.
T
Paul was amazing it was a pleasure to do business with him.
Paul was excellent. Have already recommended Paul to work mates. Thanks Andrew Hill
Paul provided a very professional and personalised service. Paul's friendly business approach and can do attitude was exactly what we needed to achieve our goal of purchasing a farm. Thanks Paul and Smartline
It took us 3 properties and a lot of negotiation to finally purchase, quite a lengthy process. Paul was extremely helpful and informative every step of the way
Great service
Above and beyond our expectations. Complete trust and faith in Paul. Genuine great guy.
Paul helped us get twice what we were offered by our bank with another loan provider, we took all our outstanding loans and started the new one on a much better deal. We did have issues with our new loan provider, Paul helped sort out the issues and we were even given a refund and an opology (that must be unheard of from a bank). We are happy with our new mortgage provider.
Paul was there for us right from the beginning of the process to the end and is still there with informative emails coming through even an email for my birthday(which I no is good marketing but it is also excellent customer service which I am big on) he was more than helpful I am not someone who makes decisions lightly . Paul answered all my questions I asked (I must have driven him crazy) his patience and professionalism never faltered . As I told ANZ I would not hesitate to recommend Paul and Smartline to others. Paul actually cared never hesitated answering his phone on the weekends and worked around us . Thankyou so much Paul.
Paul is fantastic! He was able to help us find the right loan for us and to jump through all the hoops to get it approved and settled. We couldn't ask for a better advisor.
Paul advised me with integrity and honesty. As we moved forward in the borrowing process he guided me and my son every step of the way, being extremely courteous throughout. We had a problem on settlement day which he helped me through - even though his role was finished. The result is our beautiful new house which I could have negotiated on my own.
Paul was fantastic. He went far and beyond assisting to achieve my goal! Paul pushed for my goal, all the while ensuring I kept realistic outcomes. Thank you so much for the fantastic outcome!
Amazing customer service, all calls dealt with promptly, informative & kept in regular contact. Couldn't ask for more!
Paul made our dream of owning a home become a reality. There was nothing Paul wouldn't do and he was always available to assist with the process from beginning to end. I have recommended him to several people as I have no doubts that he will do the same great job he has for us. Thanks for everything Paul!
Paul was so very helpful and supportive, I would have no hesitation in recommending him to anyone.
Paul made this process so easy and hassle free. I felt that he was invested in finding the best possible finance to suit my need and my understanding of finacial services. Greatly appreciated. Will recommend him whenever I can
Paul Brooks was very helpful and understanding. My loan involved a property settlement, which took a little longer than expected.Paul was patient and helped me through the process which all went smoothly. I would highly recommend Paul to anyone looking for a loan.
paul makes the process simple he eleviates a lot of stress from my plate and would highly recommend him
Paul was reliable and very informative. He guided me through each step and made the process effortless.
We have enjoyed working with Paul towards our future goals, we have referred Paul to a number of family members and friends and would be happy to do so again. We have used Paul on a number of purchases and are currently doing so again right now. We are very happy customers.
Have used Paul before, will use again. A1 service every time, and I recommend to my friends.
The process to get the construction loan was very complicated and stressfull. I am not impressed with the CBA and the proceedures we have had to comply with. They have failed tp supply clear information about the loan and policy surrounding it. Paul has been exceptional in being the contact point between us and the bank to which i am extremely gratefull. After going through this process I doubt that we could have done this on our own, in fact I doubt whether anyone can. Paul (Smartline) has provided excellent service, there is no way we would have a construction loan without his help. We are now have our house underway and the construction loan has commenced, the CBA is still creating some issues (because of their lack of communication) and Paul is still sorting it out for us. Thank you so much.
Paul made this experience for me painless I was probably difficult for him at times however he continued to be supportive and changeable with my needs and my changeability. Some days i didn't know if I was Arthur or Marther if I wanted a house a unit 25ac or nothing and he just kept smiling and helping.
paul was awesome i have already recommended him to other people and family that i know i cant thank paul enough for all of his hard work he is an assest to your company so much better than going to a bank...will be coming back for more of his service
Paul was great . We work long days so Paul would come nights after work or meet us anytime that's suited us. Made life much easier as we would have taken time of work to deal directly with the bank.
Paul was fantastic! He was able to find the right solution for us and made the whole application process very easy. Nothing was too much trouble. We highly recommend Paul and he will be our first call next time we are looking for finance.
I had a bit of trouble getting my refinance approved, due to the fact that I am a director in 2 companies and have a family trust and I got a ridiculous valuation that made it near impossible to get approved. Then bank wanted to know everything about anything. They wanted paperwork after paperwork. But through the whole process, Paul was always available to talk to. He was very helpful and went head to head with the bank to get me the loan. He showed them comparable sales that the valuer didnt even find. He went above and beyond what I ever expected, in a situation that was never easy. Without paul I Know I would not have got the new Loan. I recommended him to anyone who is willing to listen.
Paul Brooks was really good, explained everything, offered the best loan and easy to understand. He is very approachable and always ready, very helpful. Me and my husband are very happy.
Paul never once gave up.. He went to extreme lengths with us.. Walking across town by foot because of Christmas traffic. Paul and his efforts will be remembered in our family for years to come. Hard to come by such a wonderful man
We were caught out by Bank West. As a result we had to rapidly find a further 10% after purchasing the property under Auction. Bank West in my opinion were rubbish and Paul should have organised a minimum of two lending institution options for rural land from the onset. However, in all other areas Paul was excellent.
Our advisor was excellent, was able to convience two banks that we were suitable candidates for a loan when originally we were knocked back by all of them due to my husband being a sole trader. I have and will continue to strongly recommend Paul to my friends and families, he has a lot of passion towards his work and knows his stuff.
Loved Paul's enthusiasm on the day our loan went through and he made personal happy phone congratulations call. Was very nice!
Paul was fantastic very professional and easy to understand.
Your service was great, Paul explained everything and easy to understand and he was always available when you need him and very approachable.
paul was wonderfull went to him with our finances in a mess and paul totally fixed everything for us we consolidated and now have $250 a week extra could not have asked for a nicer person..
paul was wonderful, working with us to ensure that we received all of the information and to fins a lender that suite us
paul brooks was very helful always informing us the minute anything changed always very helpful we have advised paul to heaps of our friends
I would recommend Paul and Smartline to anyone who is looking to refinance or purchase a property. From sitting down after hours and going through every avenue to get me across the line to coming to house inspections with me - Paul was very focused on finding me a loan that best suited me. I can only hope that all of Smartlines Brokers are as dedicated as Paul.
Mr Paul Brooks was most helpful and very informative in my choice of mortgages. He was a wealth of information and advice, and was contactable both day and night, weekends included. Paul came to me so I was not inconvenienced in any way, which helped make the transition both smooth and easy. It proved to be a stress free, easy process, in which Paul was instrumental. Thank you Paul, and thank you Smartline.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
