Reviews
Average client rating
5/5 From 31 Reviews
Nicole and her team were fantastic to work with They looked after me every step of the way as I continued to look for property over a period of 2 years and helped me navigate getting a loan while working as a freelancer. Highly recommended.
When I needed to remortgage unexpectedly at short notice, Nicole sprung into action immediately and even made herself available across a long weekend to assist in any way she could.
Nicole and James continued to provide an amazing level of service throughout the process of securing my new mortgage.
As a complete novice, they made themselves available to answer any questions I had and always responded quickly. I was very happy with the end result.
You dont often experience such an impressive level of personalised service these days. Ill be sticking with Nicole in the future and would highly recommend her to anyone.
Nicole remains our mortgage broker for both residential and investment properties and their ongoing mortgage options. Nicole's attention to detail, communication, and understanding are unmatched. Every transaction has been seamless and stress-free. Highly recommended.
James and Nicole always go above and beyond what is needed. The service is always top notch. We have used them twice now and will continue with them for all our future mortgage needs
We had such a fantastic experience organising our mortgage with Nicole. She provided consistently helpful and timely advice throughout the whole process, and always made us feel genuinely supported. We are so grateful for Nicole's service, and so excited to be in our new home
Our experience with Nicole as a broker has been nothing short of amazing. Friendly, professional, honest, and great at her job. We will be recommending her to all friends and family.
Nicole has supported us on our journey more than once and each time provided an excellent level of support. She is prompt, professional, thorough and reliable, but also generally a pleasure to deal with. Highly recommend.
We worked with Nicole as a new home buyer 6 years ago and were very happy with her service and recently worked with her again to purchase our new home.
Over the years weve contacted Nicole for advice and she has been extremely responsive and helpful.
Id recommend Nicole to anyone looking for a broker.
When Nicole and I first met in 2018 I was living in a double income household with great prospects.
When we reconnected again in Oct 2020 during the peak of the COVID pandemic I was transitioning from Sydney to Brisbane and my situation has changed dramatically.
At that time, I had fluctuating work hours, was a single parent of two boys and completely uprooted as I was living in an Airbnb at a border town, hoping for the boarders to open so I can join my extended family in Brisbane.
To say things were challenging is an understatement.
Nicole has supported me in securing my dream home in Brisbane on 23 Dec 2020, the best Christmas gift ever
She supported me not only with numbers and admin, but mostly with her positive spirit of we can do this and trust me there have been challenges. She has certainly helped me make the best lemonade out of the sourest lemons.
Nicole has been there when I was at my best financial situation and at my worst and will soon support me again in securing my first investment property. I would never work with anyone else as I know she truly has my best interest at heart.
Nicole is honest, detailed, market savvy and will be there even when things get complicated.
If you are looking for a mortgage broker who is a true professional, look no further.
Nicole and her team were very helpful in guiding me through the process of getting my first property, I thoroughly recommend her
Great service by Nicole and her team. Thank you
Nicole and James are fantastic to work with and made sure I got a great deal
Nicole, Lesley and James were with us every step of the way on our journey to buying our first home. Their guidance and support was invaluable to us as first-timers and there was no such thing as silly questions. We would highly recommend you choose Mortgage Choice to take with you on your home buying journey
Nicole is a dedicated professional who genuinely wants to help her clients realise their home-owning dreams. She understands with the greatest of empathy how successfully securing a loan can change lives. She has deep knowledge of the industry and expert understanding of how to maximise loan applications. She went above and beyond for us and I would not hesitate to highly recommend her.
Nicole is a dedicated professional who genuinely wants to help her clients realise their home-owning dreams. She understands with the greatest of empathy how successfully securing a loan can change lives. She has deep knowledge of the industry and expert understanding of how to maximise loan applications. She went above and beyond for us and I would not hesitate to highly recommend her.
If you’re a small business owner looking to refinance your mortgage, you probably know it is a bit of a nightmare after the Royal Commission. Luckily we had Nicole to help us work it all through step by step and now we have the loan we wanted.
We needed a small increase in our mortgage for a little reno. With over 70% equity in our home and no missed payments in 20 years, a small extra on the loan would be easy, right? Wrong! We’re small business owners - and it turns out all the big banks have decided to squirrel away the profit upside of their government guarantees but pull back on any practical help for entrepreneurs.
We shook our heads for a bit then we called Nicole and James at Mortgage Choice. It was a good move. Now it still wasn’t easy but they helped us work out how to meet the needs of the banks. They found us the institutions that had realistic expectations for small business owners. Then they hunted around and found a loan we were happy with. The loan is now settled - and at a better rate than our old bank!
Needless to say, we are very happy and would recommend them to anyone. If you’re reading this, don’t waste any more time and frustration - give Nicole a buzz and if she can help she will say so. If she can, go with her service and you’ll be glad you did.
September 2019
To Nicole,
It is with great pleasure that I can provide you with this testimonial.
I recently needed to re-finance due to my upcoming renovation plans and spoke to Nicole after becoming frustrated dealing with my bank.
I contacted Nicole quite early in the renovation process and for months she researched the market products to find the best and most suitable loan for me. I re-financed at a time when the market was in a period of constant change and Nicole remained flexible identifying the best available rates and product for me right up until I was ready to lock in the loan.
The rate and product Nicole secured for me was the best I have ever had!
Nicole took the stress out of finding the right loan and was in contact almost daily ensuring the process went smoothly.
The customer service and outcome provided by Nicole was fantastic, I couldn?t have asked for a better experience.
Nicole guided us through the process of purchasing our new family home in a professional and reassuring manner. We were shielded from much of the work whilst being across the detail at all times. This is just what we needed, with work and family commitments taking up most of our time. We can't thank her enough.
Nicole, Thanks so much for your help and for being just so GREAT with everything. You have made this whole process much less daunting. Look forward to buying the next property with you!!
I would recommend Nicole Stapleton of Mortgage Choice to anyone wanting a professional and committed broker.
Nicole has been absolutely wonderful in helping me refinance my home loan. She met me at my home initially after hours before conducting all the necessary research on my behalf. Nicole kept me updated at all times through the whole refinancing process and everything was explained thoroughly, making the whole process easy.
I found Nicole to be very professional and dedicated in her efforts to help me find a suitable lender.
In my dealings with Nicole, I found her to always be warm, friendly, resourceful and approachable.
Thanks for everything Nicole!
Purchasing a new home can be one of the most stressful things to go through especially when you have a full & busy working life. Following a disjointed experience with our current lender, we contacted Nicole Stapleton from Mortgage Choice to consider our options. Nicole was so helpful from the start and gave us a seamless end to end experience where from her portfolio of lenders, she was able to provide us with the best choice to suit our needs and followed through with every aspect of the financing. We are now able to enjoy our new home with the comfort that Nicole is on the end of the line in case we need her. Thanks Nicole for taking the stress out of our lives and enabling us to enjoy our lovely new home. We would recommend your services to anyone. AUGUST 2011.
Nicole, we are very pleased with the refinance mortgage package you negotiated and secured for us and, from our perspective, the ease with which the new loan was applied for and approved. The resulting savings to us are far more than we would have achieved had we dealt directly with the bank. We thank you for this and won't hesitate recommending you to others wanting a mortgage best suited to their needs, at an interest rate less than they might otherwise obtain.
As a first time Investor I had a truckload of questions and queries, the process could not have been simpler and the service that Nicole and Aurora provided was outstanding! Nicole explained everything in clear simple terms and Aurora kept me updated at every turn, I will recommend them to family and friends and can't wait to do it all again.
Nicole and Aurora were extremely helpful in assisting me to find a good mortgage that suited my finances and needs, but which took my preferences into account. Once the process was started, they worked hard to ensure I was kept informed and that things kept moving - not easy given that I was overseas the entire time this was taking place!
Investing can be scary. Nicole made it easy. She was great throughout the whole process, answering all of my silly questions and showing me the different options I had when it came to my home loan. I thoroughly recommend Nicole to anyone looking for great friendly service. She saved me time and money!
I found my consultation with Nicole extremely helpful. Nicole went out of her way to elevate all of my queries and concerns which was fantastic as I was a first home buyer and faced with what I perceived as a daunting process ahead. Nicole helped make the process very smooth. Aurora, similarly was just has helpful and calming. Aurora would continue to update me on my application at every step of the way. I always felt that she had my best interest at heart. I would have no problems recommending Nicole or Aurora to anyone and indeed have, as a result of their utter professionalism, personality and help they provided me
I would like to thank all of you for a pleasant, professional and great experience in purchasing my first investment property. Being my first time, each of you showed dedication, answered all questions promptly, and kept me up to date on important issues.
I wish you all the best and Nicole you have a great team behind you!
I will hopefully deal with the team again, and I will definitely be referring friends and family to the great service that you have provided me.
Dear Nicole
I would like to thank you for the great friendly service and without a doubt I will recommend your services.
Getting the right home loan turned out to be not that overwhelming thanks to you and your product knowledge.
Currently packing and moving tomorrow ? Love my new place!
Thank you once again
Kind regards Peter
It was my first time purchasing a property and I really wasn't sure of all the steps and processes that needed to occur and in what order, Nicole and Aurora were so fantastic in their support to me and supporting the process to ensure my mortgage set up and property purchase went smoothly, on time and with exceptional service all the way!!! I really feel valued by this process and it has made my experience so easy and comfortable....
Thank you so much Nicole and Aurora.
July 2016
Dealing with Nicole and Aurora has been a great pleasure.
We all know how stressful buying and borrowing for a property, car ,boat etc can be but to have professionals like Nicole and Aurora on your side doing the hard yards has made our experience stress free and worry free to the point it was fun.
We would like to thank you both for all your efforts and hard work through out our journey and will definitely do it all over again.
Thank you both once again for everything.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
