Reviews
Average client rating
4.9/5 From 49 Reviews
Monica and Celeste at Mortgage Choice Kenmore went above and beyond in securing our home loan. Our loan required exploring multiple scenarios to find the best fit for our situation, and the team guided us every step of the way. They ultimately found us a lender with a competitive interest rate, and settlement was smooth and issue-free. I highly recommend Mortgage Choice Kenmore to anyone looking for a new home loan or considering refinancing an existing one. Well definitely be back when its time for our next purchase
Good afternoon Mon and Celeste
Hey your service, help and support was outstanding. Thank you for your patience, I will definitely require you your service in the future for investment property's
Thank you again
Have a great weekend
Steve
Monica refinanced my home loan for a lot better rate then I was on saving me nearly 90 per week. The team were always very professional, friendly and helpful, making the process easy for me.
I highly recommend Monica at Mortgage Choice. Monica is patient, professional and extremely knowledgeable in her field. Her dedication communication throughout the loan application process is very thorough. Her her team are 5 stars everyday
The team at Mortgage Choice were great to deal with. They made the process easy and seamless, and found the best match for our needs.
Outstanding service Thank you to 'Mon' who went above and beyond for me. She was professional and responsive and made my experience pleasant and easy. She was very patient and helpful in answering all my questions, making sure I understood the details pertaining the process. I would highly recommend Mon and only wish I could give her 10 stars
Monica was outstanding over the long period we discussed our options and assessed our borrowing capacity. She patiently talked us through options and the paperwork we needed to complete and kept us informed of status of our application all the way through to approval.
She was always prompt, helpful and knowledgeable. I highly recommend Monica for your next home loan.
Monica was fantastic to work with. Really helpful throughout the entire lending process and ensured we got the best result. She was always available and kept us informed the whole way. But honestly... she was just really nice It was great to work with someone with a bit of personality rather than a boring old money suit. Would highly recommend
I have used Monica on multiple occasions for all our mortgage needs, whether it was an initial mortgage, refinance for renovations or most recently to refinance for a better rate. Monica went above and beyond and found us the best rate and the process was seamless. It was quick, we had our approval in days and she thought of everything when looking through our finances. I will never use or trust anyone else
Great service and results
Monica came highly recommended when my partner and I were looking to purchase our next property. She has been highly professional throughout, helping us gather the documentation required and providing us with a very comprehensive breakdown of our options on which bank to work with, types of loans etc. Monica is also very personable and was also more than happy to take the time to answer all our questions. Thanks very much Monica.
Monica did a great job although the process with Suncorp, who were the recommended Financial Institution, was very slow and ultimately disappointing in that they did not supply a credit card for my wife. We may need to change away from Suncorp as there seems to be cheaper Home Loan products besides them.
My experience with Monica was exceptional. Not only was she prompt in all of her communications with me, which meant I never had the need to follow her up, but she was very helpful in answering questions I had during the loan process that weren't under her responsibility, and she followed up other third parties to ensure their tasks were completed on my behalf. The loan options provided were varied but not overwhelming, and I genuinely couldn't have asked for a better person to guide me through this process. 1000% recommend!!
A really great experience. Monica was great to deal with.
Monica Culey provided exceptional service at all stages of gathering information from me, securing loan options, negotiating with my chosen lender and ensuring everything and everyone was on track at all times. Her attention to detail made the whole process very smooth from my perspective. I would highly recommend her to others. Thank you Monica. Beth B
Monica Culey was great to deal with and explain all details thoroughly.
The service and support we received from Monica was outstanding. She was knowledgeable, approachable and always took time to answer any questions we had. When delays from our bank were causing issues with our builder she went out of her way to keep communicating with the bank and us and get documents finalised. We would highly recommend Monica to others.
Monica was so helpful and went above and beyond. We are so happy with the service we received.
Monica’s customer service and knowledge was second to none. We will use Monica for all of our future borrowing needs. Monica went above and beyond and I highly recommend her services.
My broker was professional prompt and efficient. Would recommend Monica to everyone. In fact already have!!
Competent and knowledgeable.
Thank you for helping make my dream of building my house come true, you’re attention to my needs were exceptional and the process was hassle free and fast delivery would recommend to anyone wanting advise on loans.
Monica is fantastic!
Good Result Glad I chose Smartline
Monica was outstanding with her knowledge and experience! She worked so hard for us to get our dream home. I would recommend her 100% to anyone wanting to get the right advise and access to the right information.
Monica was fantastic with our loan refinancing. The process was easy to follow and she was always available if we had any questions. I believe she got the best deal for us and we would highly recommend her to anyone thinking about refinancing.
I have dealt with Monica Culey for over 13 years in brokerage. My latest dealings with her at Smartline were no different. Excellent! She is very easy to communicate with. Very efficient and always goes above and beyond to achieve the best out come for me. I would recommend Monica to anyone in need of finance solutions.
Monica went above and beyond for us to have our first home and have the finance all done and moved in with in 1 month out standing Monica great job
Im so greatful we were introduced to Monica.
She was absolutely amazing throughout the whole process & would highly recommend anyone wanting to take that leap into getting a home loan to speak to her.
Keep making people’s dreams come true.
Ms Culey demonstrated an experienced and professional service throughout the entire process including overcoming a lack of IT prowess by her client (me).
Like to thank Monica Culey for the home loan. She was helpful and quick. She help out a lot with my home loan.
Monica was always very accessible and proactive throughout the whole process. When there were hurdles she got us over them!
Monica was very helpful and always available when I had questions. She went above and beyond to help me out and got me the perfect home loan. Exceptional experience all round.
Persistent, Precise, Perfect.
Thank you Monica??
Monica's patience was outstanding. My requirements changed along the way - Monica was quick to accommodate these. Her attention to detail and quick response rates, despite my solicitor's 'challenges' with the PEXA settlement was brilliant!
Monica Culey looked after me and was sensational. She was available at all hours of the day and night, explained every aspect of my options, provided recommendations and comparatives and made the entire process enjoyable and stress free.
Monica went well above and beyond to assist, answered every question and incredibly responsive. Very professional and just so simple to deal with. Would absolutely work with her again - can’t speak highly enough of her!!
It is great consultant service
She went above and beyond both her role and my expectations by getting the application approved by the deadline despite a busy period. I very much appreciated her role in the capacity of a broker and just being personable; as herself.
From my first phone call to my last i couldn't of asked for more from Monica Culey. She was professional,prompt,extremely knowledgeable as well as making me feel so comfortable throughout the whole process and taking away all the stress. Thank you :)
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
