Reviews
Average client rating
4.9/5 From 144 Reviews
Mel was amazing!
100% happy. After the first application was approved then mysteriously put on hold Mel went in and got approval with another bank in super fast time.
Melinda was professional and timely.
We received very reliable and friendly service from our broker and plan to work with them in the future!
Great communication, honest and reliable
Melinda Lamb was my advisor and by far exceeded my expectations. Mel was recommended to me by a family friend after I didn't have any success with previous mortgage brokers or my current bank. I would highly recommend Mel!
Melinda Lamb has been outstanding! We thought it would be near impossible to get our home loan through covid and given our circumstances, and yet she turned the impossible into possible! We cannot thank her enough for securing our first home!!
Mel was amazing. She gave so much information and was very friendly! She made sure we knew all the right information being first time home loan applicants. Would definitely highly recommend Melinda for sure!!
Mel was an absolute gem.
She went above and beyond to make sure my loan went through as quick as it did.
Melinda was an absolute SUPERSTAR and achieved the nearly impossible for me and my kids after a separation. I cant thank her enough or speak of her highly enough. I recommend her to anyone who asks and she always comes through with the desired result
Melinda worked tirelessly for us to ensure we got the best product for our circumstance. She communicated clearly and keep us informed every step of the way. She genuinely cared for us and nothing was too much to ask for. Thank you Mel!
My advisor, Mel, went above and beyond to deal with any obstacles the bank I chose put in the way of a quick settlement. She was tenacious and understanding of my circumstances. I highly recommend her to anyone looking for a home loan.
Excellent communication throughout the whole process
I ran a google and facebook search where I came across Mel Lamb. From the first phone call I knew that Mel was going to be the right Adviser for us and be able to help us with our moderately complex plan.
Our experience with Melinda Lamb from Smartline was absolutely fantastic. From the first phone call to us picking up the keys to our first home, she was there for us every step of the way and completely exceeded our expectations. Highly recommend!
Mel always conducted herself professionally and was also very friendly and approachable. We were very pleased to have found her.
Melinda did a great job, thank you ??
There isn't anything that Melinda wouldn't do to help us. She went over and above anything that we could have dreamed of. She worked hours and hours and hours to deliver a fantastic result for us. There were so many issues with banks, re-estate agents (the worst) and other parties yet she used her extensive experience and long list of contacts to enable our home loan deal to be finalised. She is amazing and really cares for her clients!
I have used Mel twice now and she has always gone above and beyond to get me the best possible mortgage to suit my financial goals and needs. I wouldn't hesitate to use her and smartline again for my next property.
We had a good experience with Mel she did great in getting us what we wanted. Thank you.
Mel was awesome!
She went above and beyond with every aspect and did further research on conditions for non residents.
Melinda was out standing in every possible way. As much as some of it was a challenge from the banks, she always kept us informed and up to date. Would recommend her to anyone
My partner and I are new to the process and Mel was more than happy to answer my millions questions on every step, she kept us up to date with everything that was happening. Mel was willing to work around our jobs and helped us into a product that not only was the best available but without her would not have even been an option for us.
Mel provided excellent customer service throughout our entire experience with her. She took the time to really understand our needs, and offered realistic, useful advice about our home loan options. She kept us informed at every stage of the process, and we felt confident in her ability to help us choose the best loan for our situation. I would strongly recommend her services to others. Thanks Mel!
Was very easy and enjoyable to process our home loan through
I can't speak highly enough of Mel and her dedication to her clients. I have happily recommended her to friends and family.
It was a pleasure dealing with Melinda. She is professional and knows her stuff. We will deal with her again.
I have used Mel in the past and obviously felt happy enough to use her again. I often encourage friends and family to contact Mel
Mel has gone over and above the normal expectations of an advisor. The biggest problem is dealing with the Bank policies and procedures. Its people like Mel that deserve to be rewarded more as she does far more than what is usually expected from such an advisor. I think the banks do more to hinder the lending process than trying to do whats best for the customer. I would hate to think what we would have had to go through had we not had Mel\'s assistance.
We will definitely be asking for her assistance again if the need arises.
Cheers
Karin
Melinda went above and beyond in challenging circumstances to ensure that I received the best service and ultimately my new house. Melinda is extremely hardworking and determined, and remained professional and efficient throughout.
As contractors, the regular banks wouldn\'t look at us, however our Smartline adviser got us a better deal than what the banks were offering anyway! She guided us throughout the entire process and even arranged for a JP to witness our signatures on a Sunday. Customer service is above and beyond expectations. Very, very happy with Smartline in every aspect.
Mel goes above and beyond for her clients. Takes time to keep them in the loop, and always keep them up to date with everything that is going on with their claims.
I have already recommended Mel, who was recommended to me by two separate people I trust.
Mel Lamb went above and beyond for me. I was very impressed with her professionalism and fought hard in getting the loan.
I would recommend her to all of my friends and family.
Karina
Melinda has always been there with a solution and the best customer service we could ask for.
We recommend her services to everyone!
Melinda was a fantastic consultant for us, particularly as first time home buyers. She did not hesitate to travel to us for key appointments, and made the entire process as transparent and easy to understand as possible. Would recommend her services to anyone, and have in fact already handed her business card to 2 friends looking to buy their first home.
Thanks for everything Mel!!
I would like to say Melinda was fantastic, helpful, informative and assuring during a naturally exciting but difficult and stressful process, especially with it being my first purchase! I am more than happy to recommend Melinda to any friend family or people I know looking at buying property. In fact my partner is also dealing with Mel now with buying her own. Thanks again, I can\'t to deal with you again buying the next property!
Regards
Jason
Mel was AMAZING. She went so far above and beyond the \'norm\', and fought so hard to get our house settled on time between two different banks. It was a comedy of errors at every turn, and without her there is no way we would have made settlement. We are so grateful for her hard work to help us get into our own home.
Melinda was nothing short of outstanding. She made the process quick, simple and uncomplicated. She has an excellent ability to connect with her clients and tailored the package to suit our individual needs. I will strongly recommend her to others in my situation.
Melinda was extremely helpful and explained everything so it was easy to understand.she also was avalible 95 % of the time,and always very friendly.i would recommend her to all my friends and relatives.yours sincerely peter humphris.
Mel has to be the hardest working broker with a very personal touch to her professionalism. She was a absolutely brilliant in working through my very challenging divorce settlement and refinancing. Nothing was too much trouble, even with contacting lawyers on my behalf
After having come into financial difficulty and desperate to find a way out , Melinda Lamb came to my rescue. Thanks to her help , I am able to keep my house along with some renovations and all other debts are paid off . Thankyou so much
Mel always goes above and beyond. We are always very pleased with her service, we consider her a friend. Thanks again Mel..
Mel helped us in buying our very first home. As we were new to the process and didn't have much of a clue about how to set up mortgages, she explained everything in an easy to understand way. Whenever we were unsure about something or had problems, she was easy to contact and sorted it out for us. I have already recommended her to friends and will be going back to her to refinance and built our property portfolio.
Mel is great. This was the second time we utilised her skills in this area. We were very happy with her services for the purchase of our home so was definitely going to get her to assist us in the purchase of an investment property. We have been very happy with the loan set up that we have and will definitely look to use her services again in the future. We have already recommended her to friends and family. Things just seem so much easier when Mel is involved. She explains everything really well and works so hard. Thanks again Melinda Lamb!
Mel's customer service is exceptional. with all of the complications of the loan and banks being difficult she was advocating my cause all of the way. Di
I like the way Melinda treated me like I mattered and she cared about me and not just treating me like a number
Mel was absolutely fantastic. We were buying our first home and concerned about the process but Mel made everything an absolute breeze, was always contactable and there to offer support. She explained everything so that we could understand it and spent a number of hours with us after hours. We couldn't be happier with her service.
Melinda is an absolute credit to the company and the industry. As a first home-buyer, this process could have been incredibly daunting for me. However Mel was there for every step and no question was too hard (or too simple) for her to answer. She absolutely put in the hard yards in a short space of time to make things happen. I would have no trouble in recommending her to friends and family. I honestly couldn't thank Melinda enough for the help and guidence that she provided to myself and my parents.
I would happily recommend Melinda Lamb to family and friends. She was very friendly, she listened to my needs to find a loan that suited my circumstances and she saved me a lot of running around. She really went the extra mile to make it all happen.
Mel took the time to understand our situation. She was able to handle all the tedious paperwork and communicate effectively with us and the bank. She managed to meet what turned into a very tight schedule. Her persistence and empathy is greatly appreciated.
Mel went over and above for us. She understands our situation may not always work in her benefit but still did what was right for us. I hope to use Mel again in the future and she will be my recommendation to friends. thankyou
she has now attended to the families needs. You could call her our family mortgage adviser.
Mel worked so very, very hard for us to get our loan. She is such a valuable, hardworking asset that I or my husband cannot praise highly enough. Mel worked such long hours to get us our home loan and without her, we would've have lost our dream. We cannot Thank her enough for absolutely everything that she's done for us. We will most definately keep in touch with this little superstar! Mary Jolly
We have dealt with other brokers in the past and not had a positive experience. However Mel at Smartline kept us focused and positive at all points of the process. We would and have recommended the services provided by Mel using the Smartline product to friends family and colleagues they all are glad we did. Thanks Mel and thanks Smartline too.
The service provide by Melinda was spot on would recommend her to anyone looking to find money for a house. Paul Knight
We have had the best service from Mel and have already refered to friends of ours. Friendly nothing's to much trouble, you'r on a winner there smartline!!!
Melinda was amazing and helped us with everything we needed and we have already recommended her she will have our business for ever
Mel is always supportive and helpful in organising a loan for me. I always seem to have issues that come up out of our control but she quietly works away at fixing these
Melinda, was friendly and accessible yet always professional and extremely well informed. She answered every question we fired at her without hesitation and with honesty. Spending that amount of money is always scary, but Mel, had our best interests in mind and we felt comfortable we were making the right decisions. We and our family have great trust in Melinda Lamb and Smartline.
Mel was very informative.She answered all our questions.She would always get back to us when we rang.She was a real delight to get to no.Yes i would recommend Mel to all my family and friends.
PLEASE DO NOT POST MY NAME ON YOUR SITE!! Melinda Lamb had previously provided financial service to me through getting a great deal on a home loan back in 2006. So I tracked her down and asked her to help me again in 2012. I am again in my own home and so grateful for Mel's help and refusal to be put off by hurdles thrown at her by interstate legal professionals.
Melinda has been helping me work through my home-buying options for the last two years. She has been so patient with me! She came to my house several times, drew me graphs to help me understand how mortgages work, and was a confident and careful guide through my first home-buying process. I could not have done it without her. Thank you, Mel!
FROM THE FIRST TIME THAT MY PARTNER AND I MET WITH MEL WE KNEW SHE WAS ON OUR SIDE AND WAS WORKING TO GET WHAT WE WANTED, WHILST MAKING SURE OUR HOME LOAN WAS WITHIN OUR CAPABILITIES. EVEN WHEN THINGS DIDN'T SEEM TO BE GOING TO SCHEDULE MEL WAS THERE TO PROVIDE REASSURANCE AND CONTINUED TO WORK HER MAGIC TO GET OUR SETTLEMENT THROUGH AS INITIALLY SCHEDULED. WE HAVE BEEN IN OUR FIRST HOME FOR OVER A WEEK NOW AND ITS NOT THE MORTGAGE REPAYMENTS OR INTEREST RATES THAT SCARE US... ITS THE DELIGHTFUL PINK AND PURPLE COLOUR SCHEME OF OUR NEW HOME!
Matt and I have already recommended Mel to many of our friends and family. From the beginning we were so glad we were recommended to her from another friend. She was so helpful and made herself very approachable for any question we had. During the whole process she always kept us informed, was very flexible for meeting times and always put our mind at ease if we were worried about certain issues along the way. This was no easy settlement and Mel bent over backwards to ensure we would be owning our first home by the proposed date. We are very appreciative of all of the help from Mel and very glad to be settled in our first home. Thanks again Mel. You will defiantly be the first person I call if I have any question or need assistance with my mortgage in the future.
Thank you Mel, service above and beyond the call of duty, and much appreciated. PD
Great service, very flexible with time meeting me up after hours. Great patience, doesn't mind explaining things repeatedly. Have already recommended to a friend.
I thought the service from my broker was always excellent. The only improvement might be in selecting my loan I would have liked to have seen a selection of options with their different conditions/rates on paper, rather than just verbally discussing a few before having to make the decision.
Mel went out of her way to ensure we were kept informed every step of the way but we were also able to put complete trust in her to get the job done quickly, accurately and efficiently.
We needed to switch banks and increase our home loan, which Melinda made into a painfree easy process for us. She did all the chasing around with the banks which meant less for us to worry about and we completely trusted her to organise the best options for us with the banks.
Mel was great, it was just the banks who made things difficult
Melinda was extremely supportive and explained everything really well. She helped to make buying our first home far less daunting.
Melinda was outstanding with the information and help she gave. Further more, she recently sorted out some major issues (bank's mistake, not Smartline's) immediately.
Thanks to Mel, she has helped us through the last few years to finally get the loan we have been looking for. Champion ;)
Melinda was very good, answered all our questions. She is very proficient in what she does. Certainly knows all the bank protocol
Mel was very dedicated in her work and kept us informed of the progress the whole way through.
The service by the adviser was 10/10. It did take too long to be approved and processed. Also there was too much back and forth for extra paperwork requested by the person approving the loan. Once it was approved the process was fast. The forms were easy had clear instructions. The checklist made it easy to fill out. Mel made the process easy and as always is great to deal with.
Mel made my first home-buying experience so easy as stress-free. I had no idea about home loans or the process of buying a house, but Mel explained everything to me in layman's terms and had no problem going through things over and over again with me. I couldn't have done it without her!
We couldnt be happier with mel she really made everything very easy for us through the stressful time. we couldnt speak higher of her she did a great job. Thanks Mel
Mel was a fantastic adviser, she supported us through the process and she went above and beyond when we ran into a few hitches. She managed to solve these painlessly for us.
Fantastic help and service! My adviser went out of her way to make sure my financial needs were met and she exceeded all expectations. Am definitely recommending her services to all family and friends.
Mel did the right thing for me...she gave me all the info and selected the best thing to do in my interests.. Mel was always contactable and felt like she went out of her way to make the loan easy as possible for me. I will always recommmend going through her to my friends as i know she would help them as much as she helped me.
Melinda was very good. Unfortunately the bank took a long time to bureaucratically make the money available.
Melinda was very friendly and made sure everything went very smoothly with our first home loan.
Larger portfolio of lenders would be an advantage
Running a small business doesn't allow us much time & due to the excellent service provided by Mel Schulz from Smartline, it takes away all the frustration of dealing direct with the bank & it is greatly appreciated.
The best part about the service was our adviser was always readily availble to speak with and was able to explain all our queries in plain English.
Mel was always available and came to our home several times to make sure we had all the correct documentation and were happy with our loan.
Ultimate patience due to situation
Melinda was so considerate towards our circumstances. We could tell through her service and character that she was honest and genuine, especially regarding which loan was right for us.
The prompt service and attention to detail. Melinda Schulz made the whole process simple, understandable and kept us informed along the way.
Melinda is very professional and handled my loan exceptionally well - I will recommend her always and she is a very friendly, curtious and caring person and got me the perfect loan for my needs. I thank her very very much
Our Consultant was always available on the phone and/or would respond swiftly to any voice mail messages we may have left
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
