Reviews
Average client rating
5/5 From 118 Reviews
Matthew Hayes went above and beyond to help us achieve our dreams. Our needs were complicated due to using guarantor property. Matt support us every step of the way and without a complaint. The team at mortgage choice were very responsive and easily contactable. They were also very realistic and worked well within their scope of practice. It is very noticeable that they have a good understanding of the profession.
Highly recommended. Excellent service from Jack and Joyce. I had very difficult logistics and timeframes and nothing was a problem for them.
Fantastic experience with Mortgage Choice Manuka and Matthew Hayes From the moment I found the perfect property, Matthew and his team were able to fit me in and walk me through every step on the way.
He patiently explained every detail, addressing all my concerns, and offered me tailored advice that specific to me and my financial situation. His team was incredibly supportive and proactive, keeping me updated throughout, and always quick to respond to any questions I had. Thanks to their dedication, I was able to secure the financing I needed to make a bid on auction day.
I couldnt have asked for a better team to handle my mortgage needs, and Id highly recommend Matthew Hayes and Mortgage Choice Manuka to anyone looking for a reliable, responsive, and knowledgeable broker who truly has their clients best interests at heart Thank you again to the entire team Im so grateful
Jack was absolutely amazing and so patient with all of my questions. He was always happy to answer them even if they were silly questions and made sure we were doing everything we could to get our first home. I would highly recommend Jack and his team
Matt and Nikola were amazing and sorted through a lot of details to get our mortgage prepared. They were prompt, clear and professional and we couldnt have done it without them. Highly recommend
Matthew and Nikola were incredibly helpful throughout the entire mortgage process. They provided clear advice, answered all our questions, and made the experience stress-free. Highly recommend their services
Matthew and his team at Mortgage Choice Manuka were incredible Matthews expertise was invaluable, he was prompt to reply and talked us through every detail. He endured some really dumb questions from me but always answered them and taught us A LOT about buying our first home. We're so glad we got to work with Matthew and the team and could not recommend them enough.
Great bloke
Matthew Hayes was so helpful and was a great communicator through the whole process of getting finance for our property. I highly recommend his services
Thank you to Matthew and his team for all their help during the process of buying our first home. Matthew kept us fully informed throughout the entire process and made sure we were able to the schemes available. Matthew was so easy to deal with. He responded to very phone call or email so quickly and showed great patience whilst we got all our duck in a row. Matthew and his team ensured the process was smooth, informative and took all the pressure of us I would highly recommend and will definitely use Matthew and his team in the future. Thanks again Matthew. Without your expert guidance and advice, we would have missed our window of opportunity to access the scheme and get into the market. We will be forever grateful that you managed to get us our first home.
We worked with Jack on a super tight deadline of achieving a home loan before the FY ended as we wanted to qualify for the first buyer grants and be in a home as soon as possible. Not only did Jack come through and work the miracle, he was upfront and honest about why we would be best going with certain providers over others. Once we found a home to purchase, he hustled to get the full approval sorted before our cooling off period ended so we had a peace of mind going into settlement period. Honestly, all round, glad we were able to find someone savvy and able to achieve the goal we set.
Cant rate Matthew at Mortgage Choice in Manuka highly enough for his advice and support with refinancing and getting a new loan. Great service and experience in both investment and residential loans.
Matthew and his team are amazing. I was looking for a specific property in a limited market. They were informative and extremely supportive. It took me a while but they stuck with me until I found the property I needed. You cannot go past this amazing brokerage team. I am forever thankful.
Matthew and the team are fantastic Very easy to work with and excellent communicators as they guided my partner and I through the whole process of securing a mortgage from start to finish.
I particularly appreciated Matthew's efforts in finding us a lender who would take into account variable incomes as that boosted our borrowing ability.
Overall, a great business to work with and have no hesitation in recommending them to family and friends.
Jack has been wonderful throughout the process. He gives updates as necessary and helped us find the best loan deal. Definitely will recommend
Matt is extremely knowledgeable and made the entire end-to-end lending process extremely easy. With a last minute change in lending criteria, Matt was able to pivot and secure another lending option which remained well-suited to our financial requirements.
Thanks again for the assistance, Matt
Jack from mortgage choice was fantastic from start to finish of our first home loan
He was responsive and very easy to deal with
I highly recommend him to anyone looking to use a broker
Thanks again Jack,
Aidan and Charlotte
Matt and the team were super helpful throughout the entire process. They were reliable and efficient and I highly recommend.
Jack was great, worked through xmas to make sure my cooling period was met.
Matt and his team were great to work with. The team communicated promptly and were able to secure a loan at a reasonable rate.
I highly recommended their services to anyone, particularly for expats
Great efficient service and communication, finding solutions that best suit customer needs
Couldnt recommend Matthew and the team at Mortgage Choice Manuka more
Matthew has unparalleled expertise, works quickly and delivers great results.
Not only was our finance approved within a week we were able to secure a great rate too. The team went above and beyond to make our dream a reality.
From consultation to settlement we knew we were in good hand and felt at ease throughout the whole process.
Received such an amazing support from Jack Wharton and the rest of the Mortgage Choice team who worked with me.
Their guides and all other documentation were easy to understand and concise which is very helpful especially for someone who is going through the process for the first time like myself.
They are prompt in responding to queries and provided timely updates which did put me at ease.
Jack is very approchable and knowledgeable. He recommended options as needed along with the considerations.
Very thankful to have worked with the team. I highly recommend Jack and Mortgage Choice.
What can I say, Matthew helped me and my wife to make something that looked almost impossible a dream come true, let me give you context we are a couple of immigrants she is Vietnamese and Im Venezuelan, we became recently permanent residents and we felt we were far away from the dream of buying our first property ever, but luckily I found Mathew from mortgage choice, that from day one explained all our options, he also supported us and carried an incredible job finding a super good rate with one of the big banks in Australia, that eventually conducted us to be able to just today be the proud owner of our apartment on the Gold Coast, we are much appreciated to Mathew for all the patience and the time he took explaining us from what is an offset account to what would happen on the settlement day, words cant describe how happy we are, I wish more people were able to get to work with him, you are closer than what you think from becoming a property owner or even a property investor, you need a good team to help you and Matthew definitely is Top
All the best for you future home buyers, god bless Australia
Matthew and the team were instrumental in securing our first home. My partner and I had zero knowledge of the process and heavily leant on the Matthew.
Matt maintained a constant line of communication with no jargon to confuse us and always took the time to explain things further when needed.
I would highly recommend Matt if you are looking for a mortgage broker that is honest, compassionate and hard working.
Thank you Matt Team
I'd like to take this moment to thank Matt for all his hardwork in making this near impossible dream come true for a single mama.
We settled on land yesterday and about to draw down the construction loan. Never in my wildest dreams did I think this would be possible.
Thank you is not enough Matt
I went through 4 brokers before i was referred to Matt and Without his expertise, passion work ethic and compassion in making this happen I think I would've given up. I am beyond grateful and blessed.
Matt you have helped me plant the seed for my baby who will now have a home to grow up in and raise her own family In one day.
I highly recommend Matt
God bless you and yours
Thank you from the bottom of my heart
I had an excellent Service from Matthew and Joyce from Manuka team. Specially Matthew was really helpful and was always available when we needed a lot of clarifications as first home buyers. He was always friendly and happy to help and explained everything simply so we understand. We were first home buyers and myself being a non resident was a huge challange for us. Matthew and Joyce took us through every single step so we really didnt have to worry about anything at all. It was a very a smooth and stressless process for us. This team is highly professional and work efficiently. I highly recommend Matthew and Joyce from Manuka team and cant thank them enough for assisting us with purchasing our first home. They diserve 10 stars for taking us through a 30 days settlement
Thanks Matt Joyce
Matthew was absolutely amazing, was very knowledgeable and fantastic to deal with organised everything to have a very smooth process into buying our first home.
Jack was professional, very knowledgeable, helpful, and friendly to deal with. Nothing was a problem for him. I highly recommend Jack and Mortgage Choice.
The process with Mortgage Choice was super easy right from the start - I'd recommend them to anyone, but especially first home buyers like myself. Takes so much stress out of the process knowing you've got someone so competent and supportive assisting you with every step We had the pleasure of dealing with Jack Wharton and were extremely happy with the way everything was handled. Jack was very friendly and helpful, answered all of my many questions promptly and checked in to see how our house hunting process was going along the way. Thank you, we're now proud first home owners
Matthew was great at stepping us through the home buying process and was so patient with all the questions we threw at him. I would recommend Matthew, especially to first home buyers
Matthew was my broker and handled everything excellently. I couldnt thank him enough especially through the rough times. He is nothing but professional and timely. Very nice to work with and helped me so much than he realise. I really am thankful for his service
Great experience and fantastic communication.
The team at mortgage choice made getting my house loan so easy and they were all happy to walk me through the process. Couldnt recommend them enough.
First home buyer here. Matthew was really helpful in guiding us through the process and giving us all the information we needed. Communication was really good. Would recommend
Matt was very helpful with organising my mortgage and especially great at sorting out all the last minute issues
Highly recommend Matt and his team helped us purchase our first home off the plans. From the time we first spoke with Matt we knew he was going to be helpful and get the best for us. He was knowledgeable about products and guided us to make the most informed decision. Matt kept in contact with us throughout our build process making settlement time smooth and easy. If you are looking for a reliable and honest broker with great communication, the team at mortgage choice Manuka are the ones for you. Thanks again Matt.
Matt and his team truly went out of thier way to genuinely help me and my partner get into our first home. Nothing was too much for them and it was such an amazing journey. I seriously recommend them to anyone, and if we ever need another broker, we'll be going straight back to them. Such a great team Keep up the great work and I wouldn't change anything
The best mortgage broker by far in Canberra. I would give it more than 5 stars if there was this option.
Matthew made getting my home loan easy and straightforward. Matthew and the team at Mortgage Choice Manuka communicated with me throughout the process and answered any questions I had promptly.
A very big Thankyou to jack for helping me along the journey of acquiring our new home, made everything less stressful and was happy to guide me
Cheers
It's been delightful working with the team, especially Jack and Joyce. They are very knowledgable, careful, and prompt in response throughout the house-buying process, while most transactions took place remotely due to my work travel. I was recommended by a friend to Mortgage Choice Manuka, and will definitely recommend again
Jack from Mortgage Choice in Manuka was a great help to my partner and I in securing a loan through the First Home Guarantee to purchase our first property. His professionalism and expertise made the process as seamless as could be and couldnt recommend him more.
My experience with Matthew Hayes has been straight forward, no muck around and always available to answer any questions or explain things you dont understand Matt has worked hard to get my home loan formally approved and it feels surreal When you are dealing with something this big please use this man and his expertise because It took me 3 brokers to get to the right one who knows their stuff Thank you from the bottom of my heart Matt Dreams are starting to come true but I couldnt have done this without your help Highly recommend
Very easy to deal with takes all the Stress out of the whole process highly recommended
Jack made the process of buying my first home simple Thank you so much to the whole team
Mortgage choice were fantastic to deal with and really took the time to explain mortgages to a first home buyer. Ask for Matt Hayes - he'll sort you out
Matt and team have been great to deal with throughout the process Id highly recommend Mortgage Choice Manuka.
Matt constantly went above and beyond to make sure we got everything we needed, we really appreciate it.
Would highly recommend Matt and his team made the whole process very easy.
Matt went to the next level to get us into our home. After having a few hiccups over the last few months, Matt persevered and made buying a home a reality. Can not be more happy and glad to have gone through this process with Matt and Morgage Choice Manuka.
Absolutely no regrets dealing with Mortgage Choice Manuka. We brought to them some pretty straight forward circumstances, which quickly became a mess. It looked like there was no hope in purchasing our first home. Matt and the team approached it with every angle and managed to get us settled, on time.
Dont hesitate to work with these guys. Thank you so much.
Highly recommended Matt and his team know what they're doing, professional and knowledgeable. We got exactly what we wanted with the loan and the first home The process was easy and the customer service is amazing. Thanks again Matt
5-star service. Thanks to Matt and his team for all the help. Really appreciated, Ill definitely be saving his number for the future. Cheers
Smooth process, always at hand when questions needed answers.
A pleasure to work with. the process was quick and easy and any questions I had were answered promptly. Highly reccomended.
Great service and advice, wouldnt hesitate to recommend Matthew and the team at mortgage choice Manuka helped us secure a great deal thanks guys
Matt walked us through the whole process of buying our first house. Matt was fantastic and we couldnt have asked for more Matt explained everything to us along the way and eased a lot of stress and anxiety We cannot thank Matt and the team enough for all their support and expertise.
Matthew and his team were so easy to deal with they made the whole process of buying my first home so easy.
Would recommend them to everyone looking to purchase a property.
Cant fault them.
Mortgage Choice at Manuka were outstanding to deal with. Matt is highly professional and was able to overcome obstacles to enable me to realise my new home. Highly recommend Mortgage Choice in Manuka.
I received Matts details as a recommended Mortgage Broker from TrustedFinance on TikTok, my husband was skeptical but after our first communication with Matt we agreed he was the man to help us purchase our first home.
We spoke with Matt regarding where we were at and our plan to attempt to access the First Home Owners Grant. He advised us of what we needed and at what point we would need each item.
We ended up falling in love with a house prior to getting pre-approval. After a discussion with Matt, we put an offer on the house with a clause for finance pending. Obviously this then required paperwork to be submitted rather quickly.
Matt and Joyce were both so attentive and responsive. As first time buyers we were very nervous about making sure we had all of the paperwork completed properly and everything submitted, Matt and Joyce reassured us through every single step.
We cannot thank Matt enough for all of his assistance, we definitely wouldnt have ended up with our home had it not been for him
Matthew and his team at Mortgage Choice were very professional and helpful in assisting my partner and I to secure our first home. We couldnt have asked for a smoother process in achieving this milestone. I highly recommend Mortgage Choice and their mortgage brokering service
We highly recommend Matt and Joyce from Mortgage Choice in Manuka.
Matt's knowledge in the mortgage space is second to none, and has resulted in us getting the best possible outcome for our first home.
Joyce is quick to respond on any question you may have, and has made the whole process very personable.
Thank you Matt and Joyce
I was recommended to Mortgage Choice Manuka by a friend after a terrible experience with another broker, and I was blown away by the quality of service I received. At every step of the process, Matthew Hayes took lengths to make me aware of my options, what the advantages and disadvantages were, and what all the technical terms meant. I would confidently recommend him and his team to anyone who's nervous about purchasing their first home, as your concerns and requests for further information will always be respected.
Matt and his team provided excellent advice and service organising our recent home loan. They were also there assisting at the end of settlement and ensured it was reached on time. We would highly recommend Matt, his assistance made buying our property so much easier.
Matthew at Mortgage Choice in Manuka made our first home buyers experience seemless and stress-free. I would highly reccomend the services of Mortgage Choice, Matthew Hayes in particular to anyone that is a first home buyer. Matthew was clear with instructions and was always so quick to respond to any questions or assistance we required.
Great service and patience. Thanks Matthew and Joyce
Cant recommend highly enough, found us the perfect refinance product and was lovely to deal with. Efficient, smooth and very knowledgeable. Great service and wouldnt hesitate to deal with again.
Thank you Guys Such great advice, assistance and an awesome result Well be back
Matthew's assistance has been extremely helpful and I recommend him and the office with confidence.
Matt and his team made re-financing my mortgage so easy. It was done quickly and professionally. My new interest rate is saving me money every week. Thank you to the whole team.
After hearing all the stories about how stressful buying your first home can be, we decided to get a mortgage broker to do the heavy lifting for us.
I came across Matt from Mortgage Choice after going through Google reviews and I'm glad that I did.
Being the end of the year, I was stressing that we wouldn't be able to exchange before Christmas but Matt managed to get it all done, even with a major bump in the road with the guarantor.
I recommend Matt to anyone who even contemplates going with a broker. You won't regret it.
Matthew was amazing at stepping me through the full process of helping my buy my first home. Extremely professional and communicative.
Matt went above and beyond to help me achieve my dreams of purchasing my first property, answering all my questions and walking me through every step with patience and professionalism. Matt made the whole process a stress-free experience and I 100 would recommend him
Matt and the team have assisted us with several financial transactions a small refinance and more recently a large residential purchase. Thank you for all your help in getting our finances approved and assistance in explaining the pros and cons of borrowing and repayment options to maximise wealth. It was a pleasure working with you and you will always be our go-to for mortgage assistance
Mathew and his team were fantastic deal with prompt responses and got us auction approval within 48 hours pretty crazy considering I had waited three weeks for an answer from a big four bank. Thanks Again Matthew
Very helpful and responsive. Knowledgeable about different products and happy to get you a good deal, made the process a lot easier
We called Matthew on a Wednesday after our bank took 4 weeks. He squeezed us into his calendar that afternoon and 48 hours later we had approval Matthew made sure we didnt miss out on the home. Thank you so much Matthew
Mortgage Choice got me the loan I needed in order to buy my dream home. I tried different banks directly and another broker, but these guys were the best. Matthew Hayes was extremely helpful and I would highly recommend him. Wouldn't hesitate to use again.
I would recommend Matthew Hayes for anyone looking for a mortgage broker, especially first home buyers that need a hand to hold during such an overwhelming process I knew barely anything going in and am incredibly grateful to have found Matt who was able to guide me. Matt was very knowledgeable, transparent and professional. During stressful times where timing was important, I had complete faith he would be able to pull through. Matt has a very strong and reliable relationship with the banks and was able to expedite my bank loan approval when I found an apartment to bid on, recommend me to great conveyancers at a discount and provide me with home loan rates I am very satisfied with. When it comes to any remortgagingrefinancing of my mortgage in the future, I am definitely coming to Matt
Matthew helped up consolidate debt and cash out money to complete a substantial renovation using equity couldn't be happier
Matt is a fantastic Mortgage Broker I HIGHLY recommend him
It is simply not possible for me to recommend Matt and the team at Mortgage Choice Manuka highly enough.
Over the past 18 months, Matt and his team have provided me with absolutely invaluable assistance and advice at every single stage of my wide-eyed entry into the property market - from initial toe-dips into looking at various housing websitesadvertisements and discussing my ballpark figures through to approaching suitable properties and developments, and making my initial deposit progressing into the complexities of organising loans, exchanges and settlement.
All the way up to now, where I write this review while I enjoy the delightful views from the inside of my new property
The sheer wealth of knowledge and expertise that Matt and his team have been able to provide throughout this entire process has been priceless. I can assure anyone reading that I can and will ask 1000 stupid questions particularly about numbers and finance, which are not my strong suit, and Matt was always happily able to answer any and every question I had in a way that was easy for me to understand, and made it perfectly clear what if anything I needed to do. I had absolute confidence that I was being well looked after the entire time, and additionally, my experience with the Mortgage Choice Manuka team was that while they are expert mortgage brokers, they are also connected to a network of experts within the associated finance fields e.g. solicitors and banks. So even if a particular process falls outside of his team's direct adviceoversight, you can be sure that Matt will be able to direct you to an absolutely solid connection who will be able to help you out
I would absolutely recommend Matt and Mortgage Choice Manuka to anyone and everyone who is looking for mortgage broker services - you couldn't ask for a more professional, helpful and expert team. Thanks again Matt
Mathew Hayes and his team Joyce Balana were fabulous. We were recommended to Matthew by a friend who had used their mortgage broker services before and we are so glad we opted to go ahead.
Matt was incredibly transparent in outlining various options and was always willing to answer questions of a general or very specific nature. The confidence in Matt and Joyce as professionals plus knowing we could ask and receive timely answers to any queries was a great peace of mind.
Despite the busy period, finance approval was concluded well within the timeframe Matt anticipated - and the eventual lender-related aspects to our exchange and settlement proceeded without an issue.
Matt and his team are great to deal with, very professional, their recommendations suited our needs, always there to help and very quick to respond to our questions, the outcome for us has been fantastic and will give us a much better financial future, thanks Matt and Joyce.
Matt was great to work with and assisted me with every step of the purchase of a recent property. This made the whole process easy and took a lot of the stress away I would recommend him for all borrowing refinancing needs.
Could not recommend Mortgage choice Manuka enough. Matt was incredibly helpful and attentive throughout the whole process. He went above and beyond offering great advice where necessary and was extremely patient dealing with me. The team is lucky to have him
Matthew was fantastic He assisted us with the purchase of our home Thank you so much
Matthew assisted me with purchasing my first home through the new government scheme I can't thank Matthew enough
Matt was super helpful and knowledgeable, he was able to take control of our particular issues and make sure we chose the right path through the mortgage minefield. We couldnt recommend a better person for the job.
Helped me to negotiate a better rate with my current lender saving me heaps on my repayments each year.
Matt was excellent to deal with. Approachable and dependable. He took no shortcuts and was always honest with us. Very happy with the service and advice provided.
I would like to say a big thanks to Mr Matthew Hayes.what a wonderfull best deal and loan amout we have got with the help of Matthew.he is very professional,have sound knowledge of the loan market.he is reliable and very quick in replying message phone call and emails.he always keep you update about the application.we would highly recommend him if you need a best home loan deal. I went to nearly 6 brokers and 8 banks for home loan but Matthew is on the top to get me the best deal.very best of of luck to Matthew and his company. Regards Raman
Matt was very knowledgeable and fantastic customer service. I will definitely be returning with more business!!
Matthew is the best broker I have ever dealt with. He was quick to respond, flexible with the timing for our first meeting, he came on time and well prepared, listened to my financial situation and goals patiently. He negotiated the best deal with my current lender which I was trying for a year. I am able to save $200 a month now with his help and it did not cost me anything. I will contact him only for house loans in the future. Thank you very much Matthew for all you support
I would recommend him with no doubt to anyone. He was helpful and straight forward with his dealings and provided an excellent service.
We have now completed four loans with Mortgage Choice and would consider no other way in the future. There is no reason for us to approach a bank ever again.
Michael, with little experience in a mortgage application, it was not easy for me to figure out which bank I should choose and how it is going to work. I still remember sitting in your office talking with you about my concerns and it was your professional approach, kindness and your willingness to take time to understand me as an individual client giving me the confidence to go ahead with your advice for my loan process. Thank you for making this stressful process easier and smoother for me.
I would highly recommend you and your company to all my friends and anyone who is seeking guidance in financial matters.
Our experience with Matthew Hayes as our financial advisor for a change of home loan was fantastic. He did not pressure us in to a decision, and gave us timely advice. We look forward to continuing working with Matt on future financial decisions Thanks Matt
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
