Reviews
Average client rating
5/5 From 77 Reviews
Mark Shaw and Monica C Mort are two amazing mortgage professionals you will want on your property investment team. They recently helped us refinance and provided an A class service throughout the whole process. I will be a repeat customer and would highly recommend contacting them if you are looking to build a property portfolio.
Mark is very helpful and highly recommend him as mortgage expert
Mark, Monica and Georgia were very fast to respond to messages, extremely helpful putting in the application and really did find the best option for our refinance which I also researched myself and came to the same conclusion. Mark really knows what he is talking about and I will definitely be going back when I refinance again or buy another property.
I had a good experience with the team at Mortgage Choice Chatswood as I embarked on refinancing and changing landing institution my mortgage. They were prompt, friendly, helpful, efficient and willing to answer all my questions with patience. I didn't ever felt pressured into anything. I think I will be very happy with the product they helped me obtain.
Mark has not only helped me with refinancing but also helped with options to give me more flexibility. Excellent with providing options and explanations and that all with fast responses. You can't go wrong here
Mark Shaw and Monica were a great team to work with — prompt, reliable and most importantly kind. Refinancing or getting a loan can be quite intimidating and Mark and Monica were very patient with any questions I had, no questions were too silly to ask. Mark also gave me a couple of contacts for other professionals I was looking to help manage my property. My loan application process was smooth and successful with Mark’s kind advise and guidance. Great to see he is continuing Steven’s legacy (the last broker who ran this Chatswood branch who was also a kind and helpful broker to work with). I highly recommend enlisting Mark and his team.
Mark and Monica helped me to get through the process of refinance and buying new IPs. I am so happy with the result and they have been so helpful and professional throughout the whole process. Will definitely go back to Mark and his team again when I am gonna get my financial service in the future. Thanks again Mark and the team.
Great experience with the team at mortgage choice. The whole loan process was smooth and professionally handled . Would love to work with them again .
Mark and Monica were amazing to work with. I came to them very stressed about purchasing my first home and they talked me through the process and got the best deal for me. I am very grateful for their help through this time. I recommend Mark, Monica and the team and will definitely be using them again in the future.
No complaints. Thanks to Mark Shaw and the team for their efficiency and for all the guidance provided to a couple of FHBs
Mark Shaw and Monica were a great team to work with prompt, reliable and most importantly kind. Refinancing or getting a loan can be quite intimidating and Mark and Monica were very patient with any questions I had, no questions were too silly to ask. Mark also gave me a couple of contacts for other professionals I was looking to help manage my property. My loan application process was smooth and successful with Marks kind advise and guidance. Great to see he is continuing Stevens legacy the last broker who ran this Chatswood branch who was also a kind and helpful broker to work with. I highly recommend enlisting Mark and his team.
Mark and his team were excellent. Aware of the time sensitivity of our purchase and sale, Mark acted quickly to ensure that the funds were available in time and kept us up to date during the process.
Mark and Monica did a great job with getting my applications through at a time when rates were rapidly rising.
Great team. Hassle free process.
Would recommend.
Steve and his team were very helpful and assisted us through multiple options in a volatile market which caused us to shift strategies a few different times. He offered advice for all options and was always friendly and patient. A great partner to have in a challenging market.
I highly recommend and thank Steve and Monica with my home loan application. They helped my sister who recommended me to him and did not disappoint yet again. The first property purchase is always a daunting process however they helped me throughout the journey and put me at ease
Excellent professional Thanks Steve and the team for helping us from the start to finish. Strongly recommend
Thank you Steve and Monica for making my first home purchase such a breeze
Steve is an absolute professional and his friendly nature helped take the stress out of obtaining my first home loan. He really took the time to understand my circumstances and explain every step of the process in order to provide sound recommendations for loan options. In the end, Steve was able to lock in an amazing rate for me and went above and beyond to progress my application as quickly as possible through the lender.
Monica was also a pleasure to deal with, and her prompt communications kept everything moving along seamlessly. All documentation was able to be completed online which made the process easy and efficient.
Top class service at every step of the way I would not hesitate in recommending Steve and the Mortgage Choice Chatswood team to my family, friends and colleagues.
We have worked with Steven and Monica a couple times before and just again this year with some helping in refinancing our mortgage. They are absolutely flawless, providing outstanding service end to end. Thanks a lot guys.
Steven took the time to evaluate every aspect of my needs to ensure I felt comfortable and didnt let me leave the office until this was the case. He takes tremendous pride in getting the best and I mean best outcome for me and his clients and this is shown by his professional yet friendly nature. It was as if I was a family member and its rare these days to have such superior service. Monica, was lovely and assisted me immensely as well and even addressing my annoying queries so I appreciated her assistance.
I will no doubt be using Stevens service again and again and I will encourage my friends and colleagues to do the same even my family members as well. Reason being, he actually cares This was a very easy review to write
We recently made our first property investment and we are grateful to Steven and his team for looking after us so well during that process. He was able to explain the whole process to us is a very professional and clear way and we are very happy with how it all went. Steven was able to provide us with the support we needed and managed to get everything done very efficiently, adapting his working methods in no time during the recent Sydney lockdown period.
We had a complex property purchase situation and we really appreciated Steven and Monica's guidance and responsiveness to get the deal across the line - particularly with urgent phone calls and emails outside of office hours. We referred them to our family and friends and they also had great experiences in their property purchases. We will definitely not hesitate to refer them again
Steve has been fantastic broker - he really took the time to consider options and provide a strong recommendation that met our needs. Also the loan settlement process was seamless with excellent communication and practical assistance throughout each step. Happy to recommend Steve
Can't thank Steven and the team enough for all of their help Went above and beyond to help us out - nothing was too hard. Steven took the stress out of the whole process. We are so happy with our purchase Thanks again Steven
Steven and Monica assisted us in getting a great deal in refinancing our mortgage. This was the second time working with them and we cannot recommend them enough. Steven and Monica are there to support you every step of the way, no matter how many requests the financial institutions send your way, they have the answers and best alternatives to follow.
Steve really assisted us and continues to do so as first home buyers. His knowledge surpasses that of his peers and his professional and friendly attitude meant that he made a complicated and stressful process so much more enjoyable. We are very grateful for everything Steve and Monica have done for us. We highly recommend Steve and his team to all of our family and friends.
We had a fantastic experience with Steven, and Monica for their highly professional services throughout the journey to purchase our lovely first home. Thank you guys for your prompt reply to all our questions with great patience. Really appreciate for that. Steven helped us to choose from available Home loan options to suit our best. Highly recommended to Mortgage Choice if anyone seeks advice to purchase the property. Wishing you more success.
Regards,
KyawGeorge Nang
Great experience with Steve and Monica.
Helped me with choosing the best home loan for my new apartment and assisted me with any issues from start to settlement.
My second time working with Steve and Monica. Once again they were extremely helpful in dealing with the details of the financing for our family purchase and sale. Very professional and responsive Many thanks for guiding me through the process again.
We recently obtained a mortgage through Steven and Monica who were fantastic throughout the entire process. We had difficulties with bank valuations and they did all the hard work to ensure that we still obtained a loan with a great rate.
Steve and Monica have continued to provide my husband and I with outstanding professional advice, support and guidance regarding our mortgage over the last few years. They continue to be extremely helpful, responsive and they do everything they can to make sure that we have a good understanding of everything and that the process is as smooth as possible. Thank you Steve and Monica
We had an amazing experience buying our first home with Steve and Monica. Steve was professional, efficient, friendly and checked in with us every step of the process. We are so happy with the mortgage we have, after Steve walked us through our options and gave unbiased advice on all lenders. Monica was quick to respond to any queries and answer our questions. If you are looking for a mortgage, go straight to Steve at Mortgage Choice Chatswood.
I recently used Steve and his team for the purchase of a new home. It took me a while to find the right property but Steve was professional, patient and always quick to respond to my emails. He followed up daily with the bank to make sure my loan was fully approved in time. He and Monica made the whole process easier and less stressful. Highly recommended.
Outstanding service and advice. Steve and Monica were always ready to help. We couldn't have secured our dream home without them. Highly recommended
I was referred to Steven Monica at a fairly late and critical stage in the loan approval process. Regardless, they jumped on readily and willingly and worked tirelessly to make sure I got everything over the line in time for settlement.
I am so thankful for their help, understanding and dedication in working through a tricky situation with a ridiculously short deadline looming overhead It would not have been possible without them.
Steven is incredibly thorough, hardworking and meticulous in his approach. He took the time to explain everything and made considerable efforts to ensure I understood all aspects of the process and to alleviate any concerns I was having.
Monica was also extremely proactive in chasing down the banks and providing me with updates, documents, details and everything I'd need to make sure everything was approved in a speedy fashion.
It was a pleasure to work with Steven and Monica and I would be happy to work with them again and recommend their services to anyoneeveryone
From the outset, it is evident that they are a team you can feel comfortable to trust.
I highly recommend Steve and Monica at Mortgage Choice Chatswood. They work hard to provide you with the best loan for your circumstance and offer great attention to detail and friendly, honest customer service. Have obtained two mortgages via their service and been very happy on both occasions
Buying your first home with no previous experience in the property and financing market is a challenge. Steve is an experienced, professional and knowledgeable broker. He made the whole process easy with his personal approach. I highly recommend Steve and Monica. Thank you
I have been a loyal customer of Mortgage Choice since I have met Steven over 5 years ago at the old office at HELP street and he made the journey towards home ownership made simple. I only went to Mortgage Choice after I visited a Bank West branch in Chatswood and bank staff was not helpful with the rate and we managed to secure a great rate with NAB through Steven for our first home loan.
Monica has also made the process of closing the loan out easier with regular updates and checked in yearly with us about the loan. The key is to ask questions. I have asked many questions and Steve always provide answers that allow me to make informed decisions. I have just gone through another refinance with them and I am sure I will stay with them for future dealings.
Thanks again Steve and Monica and keep up the good work.
Steven was a great help in buying our first home. He and his team were patient as we searched for the right property, understanding and insightful when dealing with our questions and were always willing to help.
Had a fantastic experience with Steven and team with our recent refinance. We were delighted with the excellent communication and service. Thank you
We received great service from Steve and Monica. The team was very responsive and helped us through the process without any problems.
I highly recommend Steven's services Steven was very patient with us, explaining everything in detail and ensuring that we're aware of every procedure and everything was done in a professional manner. Steven would also update us of any rate changes so we're always kept up to date with the latest changes. I would like to thank you very much for all that you've done for me and Chai, and we couldn't be happier with the package we've received. We really appreciate all of your efforts in helping us secure the loan. Best regards, Ken Chai
Steven really gave us clear information and very professional since the very beginning, we had some uncertainties on FHOG application recently and he went all the way in managing it to get the grant in time for settlement. Will use his service again if we have another chance. And also would be happy to give recommendation to friends or family. Monica is also very thorough with the application process and giving us timely responses and notifications. Excellent service overall, great team.
Steve and Monica are an absolute pleasure to work with and there professionalism is second to none . I would most highly recommend anyone looking to sort the mortgage finances to deal with these guys at Mortgage Choice Chatswood .
Steve provided us with sound financial advice and helped us secure our first home loan at a great rate. Thank you to Steve and Monica for making our dream to buy our first home a reality. You took so much stress and worry out of the process for us. We look forward to working with you in the future. Highly recommended.
Exceptional services from Steven and his team throughout our first home mortgage process. Steven helped us to understand the whole mortgage procedure for our conditions.
He is very experience and knowledgeable in the field, thus, this has helped us to secure a low-rate mortgage with minimal obstaclesdifficulties.
Thanks again for the help
Steven's passion for work and professionalism converted my initial anxiety of purchasing into an enjoyable journey. Thank you, Steven.
I highly recommend Steve and the team at Mortgage Choice Chatswood. Excellent service, highly knowledgeable and secured a great home loan rate.
Great service and attention to client needs, as well as very sound financial advise which is a rarity these days Really appreciate all Steve and Monica did for us to make our dreams happen
I highly recommend Steve and his team, always ready to help and answer any questions. We got a great rate and loan package, couldn't be happier.
Steve is excellent broker who knows his job very well and has patient about his job and quality of output.
I would recommend Steve to anybody looking to get a home loan. As someone who has never been through this process before, I found him to be extremely professional. He explained the whole process step by step and made me feel at ease the entire way through.
He and Monica always kept me updated of the loan progress and were always quick to answer any questions.
I won't hesitate to use them again in the future.
I was highly recommend to Steve by a friend after i was finding it very difficult in getting a home loan with pervious brokers which wasted alot of time, Mine was slightly more complicated than your standard application but Steve turned it around. He had all the solutions, he is very knowledgeable in what he does and was very professional and efficient and succeeded in getting me my first home loan. Thanks again to Steve and Monica at mortgage choice Chatswoods.
My husband and I consider ourselves very lucky to have found Steven to help us through the stressful journey of buying our new property. It had been 18 years since we had gone down this path and Steven was always there to answer any questions we had. We had problems with our conveyancer and Steven went above and beyond to help rectify this for us. Steven goes the extra mile to assist his clients. His customer service and knowledge are exceptional. He is always available to take your calls and his communication about what is happening at every stage is outstanding. He is also ethical, honest and just a down right nice guy.
I would not hesitate to recommend Steven to anyone looking for a mortgage broker to help them on what can be a confusing and stressful time. He makes it all just that little bit easier. Thanks so very much Steven.
I've used Steve at Mortgage Choice Chatswood twice, once to remortgage my home and just recently to purchase a new home. His expertise and advice ensured everything went smoothly and he and Monica stepped us through everything and guided us carefully through the whole process. Steve found the best loan for our unique situation and comes highly recommended.
Steven provided exceptional service. He took me through the process step by step in helping me to purchase my first home. He researched various options that were suitable to my specific needs and displayed a high level of attention to detail to ensure that everything ran smoothly. Steven negotiated a good interest rate with the bank for me which I was very impressed with. Most importantly, Steven is such a warm and friendly person to deal with and has a wealth of knowledge
Exceptional services. Their professionalism and abilities to get to the bottom of situation quickly exceeded my expectations. Their friendly staffs with great attitude make my mortgage loan process easily. Thanks Steven and Monica for your wonderful job.
Brilliant, honest, ethical service from Steve and his team. They make sure they understand your needs and the home-lender they selected that was a good match with me totally surprised me as it was not a home-lender I would have ever thought of approaching to refinance my loan. There were other benefits too, not just the better interest rate.
Thank you Steve, Monica and team for making the whole process so easy and amazingly quick I really appreciate it.
Mark and Monica helped me to get through the process of refinance and buying new IPs. I am so happy with the result and they have been so helpful and professional throughout the whole process. Will definitely go back to Mark and his team again when I am gonna get my financial service in the future. Thanks again Mark and the team.
Mark and Monica were amazing to work with. I came to them very stressed about purchasing my first home and they talked me through the process and got the best deal for me. I am very grateful for their help through this time. I recommend Mark, Monica and the team and will definitely be using them again in the future.
Mark and Monica were absolutely amazing in helping us refinance. Mark really understood our needs and provided us with several options that were the best for our circumstances and took his time to go through each option in detail. Mark was very patient and answered all our questions and concerns in a respectful and professional manner. Monica always kept us updated throughout the process and responded to our queries promptly. We are very happy with the result. Highly recommend!
Steve is an outstanding professional who takes the time to understand his clients needs and provide them with the right advice to meet their needs. I found Steve to be very thorough, efficient and practical when it came to providing solutions to meet our complex needs. As we are currently overseas, Steve made himself available at our convenience which we really appreciated. Without doubt, I know that we would not have been able to purchase our property without Steve. I would not hesitate to recommend Steve and his team to anyone considering obtaining a mortgage. Thank you Steve
Steve recently helped with obtaining a home loan for my partner and I. Being a small business owner with fluctuating income, our choices for lending were limited but Steve knew the policies of the lenders we could qualify with straight away without having to put in multiple applications with several lenders, saving us the time and also being able to advise our realistic lending position quickly, enabling us to secure our new home in the timeframe we needed to move on. Steve is someone I will be and have been recommending my family and friends call as soon as they are considering purchasing property.
Referred to Steve and we put 100 trust into him to get the right product for us on a very tight timeframe. Steve and Monica from his team kept us informed throughout the process and even did some work across a couple of weekends to ensure we had everything in place before settlement. If we have any mortgage related queries Steve and the team will be the team I think of.
We recently used Steve to secure finance for the purchase of a new home and found him great to deal with. Steve is personable, detail focussed and we felt he actively worked to secure the best deal for us. I would have no hesitation in recommending Steve.
Steve recently assisted in obtaining a home loan for me with an extremely competitive rate. As is the case with most people, time is precious and I needed someone I could trust who would cut through the fluff and get to the point on the critical elements of the pre-approvalapproval process and home loan fine details Steve is that person.
He took the time to listen and understand my circumstances lifestyle, presenting me with a number of options from which I could choose. Steve not only thinks of your immediate requirement, he also considers various long term scenarios when drafting options.
Steve is down to earth, approachable, experienced, very reliable and always available to assist with any queries no matter how silly the query or provide advice, I definitely consider him a trusted advisor.
In many ways Steve is a one stop shop for anyone looking to break into or continue to expand their property portfolio. Having built an exceptional network of property advisorsservices, who he happily recommends when he thinks they may be able to assist andor remove some of the stress of one of the most important milestones in anyones life.
I used a few of Steves service partners and knew that if Steve recommended them I could put my trust in them to help secure my dream home and boy did they all deliver I couldnt be happier with the end result.
It was an absolute please working with Steve, he made the entire process stress free and seamless, an efficient and very professional service. I would not hesitate in recommending Steve to family, friends and colleagues.
Steve is a force of nature and definitely the right person to speak to when it comes to buying a home. Just one conversation with the guy and you'll realise he's less of a mortgage broker but rather just a good friend looking out for your best interests.
Steve is a great operator, extremely organized and efficient, would highly recommend his services.
Steve helped me swiftly with my property finance at a very short time-frame and managed to secure a competitive package for me. I happily recommend him to anyone that is after a smart and active mortgage broker.
I met Steven a few years ago and remember him as an extremely down-to-earth and friendly mortgage broker. When I decided to purchase a place this year I thought I'd get in touch with him. I felt reassured after our first meeting that I would be comfortable working with him since he used layman terms and was extremely patient. The rest of the process then fell in place easily.
Steven is honest, highly efficient, always keen to help and doesn't mind answering stupid questions. He moved really fast with the paperwork for my mortgage application as well as liaising with the bank. He also worked really hard to get me a better interest rate discount I especially like that he and his assistant kept me posted frequently on the progress.
Besides the above I chose to turn to Steven for other contacts I needed to set up my financial plan and other matters for my first home. The people he recommended are honest and down-to-earth as well. It has been a pleasure and relief working with a group of people that has got high integrity and work ethnics.
I am now living in my new home and am extremely pleased. I'd highly recommend Steven's service to anyone who needs a broker they can trust and communicate with easily.
Bob is true professional. Always gives 100 listens understands and always come up with a solution. I have used him for over 10 years and have referred all my friends and family to him.
My wife and I are seasoned property investors, both locally and overseas. Our mortgage broker Steve Dal Molin therefore had a relatively easy start as we already had most if not all information he needed to get the loan application going. Unfortunately we used a bank which was so disjointed and so disorganised that the entire loan process was a nightmare for us and Steve.
We ended up missing out on one property entirely due to the lender's delays, and could well have lost our current property if not for the stellar work done by Steve, above and beyond what would be expected from most brokers. Steve worked tirelessly on our case, escalating the issue through various levels of the bank, even contacting a regional manager at one stage.
In our experience, most mortgage brokers even some bank managers, other than providing basic additional assistance, would have shrugged their shoulders and told us that we have to wait for the bank to sort itself out, or at least told us to abide by the timeframes the bank gave us to resolve their issues. Luckily for us Steve didn't fit into this category.
We are now living in our dream home, and can comfortably say that this would not be the case if not for the tireless work done by Steve on our behalf.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
