Reviews
Average client rating
4.9/5 From 163 Reviews
Mark was always available to answer my queries. Very knowledgeable and trusted the advice given.
Professional service as usual.
Mark was easy to work with and extremely responsive.
Mark was fantastic to deal with, and I'm grateful for his support to refinance and will definitely look him up in future when needed.
Mark Roberts continues to rule. Wouldn't have a house being built if it wasn't for him.
I am a returning customer because of the great service, knowledge and professionalism that Mark delivers. Thank you!
Mark was an absolute god send throughout the whole process. We are so lucky to have worked with him and it was a relief to know he was there for us every step of the way.
Really grateful to Mark for his guidance and support in the refinancing process.
Very happy with professional service provided.
Mark has been our Adviser for 20 years and he’s never let us down. He’s friendly, helpful and efficient.
Thanks Mark
Mark Roberts has always gone, and continues to go, above and beyond what anyone could expect from a mortgage broker. Constant updates, returning emails/calls immediately, driving to my house..... Customer service is the best it could be. Mark rocks.
Very, very professional.
I cannot recommend Mark Roberts highly enough! From the very beginning of our mortgage refinancing process Mark has been friendly, approachable, clear, and kept us updated on every step of the process. Mark listened to our needs and respected our wishes to go with the lender who is not involved in investment in fossil fuels. We did not want to go with the cheapest option but with the most ethical and Mark found us a very good mortgage deal which went ahead very smoothly with no stress. After having some stressful experiences with a previous broker and a previous bank, we are very grateful to Mark for his professionalism, efficiency and communication. We got our loan quickly and smoothly thanks to Mark's extensive knowledge and experience. Thanks Mark you're a legend!
Mark Roberts is an excellent broker. I have been engaging his services for years, and will continue to do so. Thanks Mark!
Mark was very accommodating when scheduling meetings. Mark kept constant contact with me and explained all the relevant issues precisely an clearly. Would highly recommend Mark to family an friends.
Mark was great support during this process. He was always available to discuss anything and contacted us quickly. I would highly recommend him and could not fault his work. Thank you Mark for all your effort.
Mark has advised and supported me for two successful loan applications and has also helped me to refinance. He is friendly, keeps you updated along the whole process and a calming presence at what can be a stressful time for most! Thank you Mark!
Mark was a great help. Got us an even cheaper rate than we initially thought we would get. Great promt service. Made things simple and easy.
As always Mark has provided us with everything we needed to make sure we are in the right financial position going forward with our housing loan .
Mark was fantastic as always
Mark Roberts is always professional and happy to help. Nothing is ever too much for Mark, he is always a pleasure to deal with.
Amazing, would highly recommend. Made the process so easy and keep me informed the entire way. I have already referred mark to several colleagues and friends of mine. He is a true asset to your company.
Mark has extensive knowledge & experience on home loans. The way he interacted with us was also absolutely fantastic. He was just great throughout the process. A very trustworthy professional to work with. We couldn’t have asked for more.
Mark Roberts was very professional, helpful and supportive at every step of the way, from first meeting to settlement. I would highly recommend him to all my friends and famiy.
Mark was great from start to finish, explained things clearly and made for a very easy process :)
Mark Roberts has been approachable, professional, and has undertaken my loan and variation requests both very quickly and effectively with the banks. He is always easily contactable, and clearly has a very extensive knowledge of the banks processes.
Mark was brilliant! highly recommend.
Mark kept it simple, efficient and stress free - all of things I’d want from a broker rather than going direct. Very happy with service and result.
Mark made me feel comfortable at all times, he never made me feel like I couldn't achieve what we were aiming for. I have a lot of respect for Mark and would highly recomend him to anyone looking for a mortgage broker. Thank you Mark.
Mark was excellent. He provided various options and was very knowledgeable. Mark made the process very easy and stressfree. I would recommend Mark to friends and family - great service.
Mark was very helpful and friendly. Guided us through the process with great aplomb.
I am 100% happy with my experience. Mark was readily available and supportive throughout the whole application process. The best mortgage broker!
Our mortgage broker, Mark Roberts, has been nothing short of amazing. After being messed around by many brokers before Mark, he couldn't of come at a better time. He was straight up and honest from the beginning. Extremely helpful and proactive explaining the construction loan process. We had quite a complex situation with adding my husband onto the land title, adding my husband onto our mortgage loan and then re-financing with a different bank under a construction loan. Mark made the process so simple.
Mark is always readily available (even while on holidays) to answer or reassure you with any queries you have!
What an absolute asset Mark is to your business! I have already passed Mark's details onto many of my friends and wouldn't hestaite to do so in the future.
I find taking out a loan overwhelming. Mark was very helpful from the beginning and and made the whole process easy. He is very professional when it comes to service and the advice he can give. Thank you Mark!
HE WAS PATIENT AND EVEN DID THINGS WHILE ON HOLIDAYS.
We have worked with Mark Roberts for many, many years now, and he is probably the most helpful person on the face of the earth. He is always available to answer our questions and liaise with our bank, and has saved us thousands of dollars over the years. I couldn\'t recommend him more highly. Mark provides outstanding service, and I can\'t think of anything else that would improve it.
Mark was recommended to us by a work colleague who believed mark was the best!! We agree. Mark did everything we asked of him and very efficiently. He\'s also just lovely to deal with. We will be recommending him and Smartline to any of our family and friends needing mortgage assistance.
Mark has been an incredible help from day one. I would never dream of applying for a loan without his help and guidance.
We have used Mark Roberts for the purchase of two properties in the past four years, and can honestly say that he went above and beyond both times to help us out. Neither time was straight forward, but he was always very available to answer any questions and fielded any venting we did with good humour and patience!! He thoroughly knows the products available and made the process of applying for a mortgage much much easier than it would otherwise have been.
Buying our first home, I know that I was not an easy client for Mark to deal with. He was so patient in answering my continuous questions. We are very happy with the decision we\'ve made and we are so glad we had someone like Mark to walk us through this process. I would strongly recommend him to anyone who needs a broker with that something extra!
Mark is a brilliant adviser, I have used his services for several loans over the years. He is professional, responsive and knowledgeable. I have and will continue to recommend him to friends and colleagues.
Mark is very easy going and puts the client first. I like that he responds to questions that I have about my loan quickly and keeps me inform about where things are at. Maybe to add to the service ..free champagne :-)
Mark is fantastic to deal with. Efficient, courteous and understanding. Highly recommend.
Mark has been my Advisor for many years and I wouldn\'t hesitate to recommend him to anyone. He is very efficient and there is no need to follow him up.
Kind regards
Maxine Wallis
Mark Roberts has always helped us with our loans and he makes it so easy as we can do things on line as we are very busy people. I would highly recommend Mark to any of my friends as am excellent mortgage broker. Thanks heaps Mark.
We have delt with Mark Roberts for a number of years now he always goes above and beyond his job description ,we wouldn\'t deal with anyone else and would definitely recommend him to any of our friends
Thank you Mark for the exceptional service you provided. Nothing was too much trouble for you. The loan was made very easy and I am very happy with the results. I will always recommend you to any friend or family member to come and see you for the right advice.
Vanessa Thomas.
Mark is amazing. He\'s my go to man for anything loan related.
Mark was knowledgeable, friendly and very helpful. Couldn\'t recommend a better service.
Mark was really helpful, responsive and flexible and made the process of refinancing painless.
Mark was great, many thanks
Mark was always available to answer any questions we had and was very helpful throughout the process.
Mark was very professional and helpful. I was delighted to find the loan process smooth and painless. Thank you Mark!
Mark has been our advisor for nearly 20 years and in all that time we have never been as happy as we have been with Mark's tenacity in making sure all problems were resolved to ours and his satisfaction - can't think of a better person I would want to do business with!!!! - now Mark where's that beer!!!!
Mark was incredibly patient and helpful throughout the whole process. Would recommend to everyone! Thankyou
Smartline is the smart people's choice:-))
I have gone through Mark a few times now for a loan and he is always professional, polite and good to deal with. Very prompt in contacting me back if he was unavailable when I was contacting him. Thanks.
Mark Roberts from Smartline is an absolute superstar. Through his enduring patience while I sorted out my documents, he managed to get me the perfect loan at a great interest rate. I recommend him to everyone :)
Mark was awesome and it was so easy to deal with him as I am a very busy person and I could do it all by email and he was extremely helpful. I would recommend his services to any of my friends and colleagues.
Friendly, well explained, easy transaction
Mark Roberts has demonstrated to us time and again over the past 12 or more years that he has been ouur broker that he knew the best product to ensure a successful outcome to our loan application, plus he kept us fully informed at every turn and provided friendly and professional service. We would and have highly recommended Mark Roberts to friends and family who are looking to start their own investment portfolio or looking for the
right financial product to meet their financial needs.
Mark provided excellent service and was always there to provide us with helpful information whenever we needed it.
Mark was so organised and extremely patient. He was wonderful explaining and providing us with all the information we needed.
I was happy with Marks professional approach when I got a housing loan with him many years ago that I returned to get an investment loan and again was very happy with his no fuss, professional service. I have already recommended Smartline to friends and family. Best regards Julie
The process was a very straight forward one with little to no issues. Great service.
Great service as usual from Mark!
Mark Roberts has given both my wife and I excellent service and advice over the many years we have known him and I will continue to use his services into the future. I would have no hesitation in recommending Mark to anyone wishing to seek banking sector advice. Kevin Tongue
Mark is efficient, provides great advice and communicates throughout the whole process. He is very reassuring and available for questions at any time. I would highly recommend him to any of my friends or colleagues looking for a mortgage adviser.
Mark Roberts is an excellent broker. He provides friendly, efficient, businesslike service every time I have dealt with him. I wouldn't use anyone else and regularly recommend him to anyone who needs financial assistance.
ALway accessible and very helpful and proactive
My partner and I chose Mark Roberts as our broker as my parents have been a client of his for many years. He is so friendly and easy to get along with, he really knows what he is talking about, is very reliable and is just so helpful in all aspects. We are super happy with having Mark as our broker!
Mark was very helpful and i have already recommended him to my friends & clients and will continue to do so.
Mark's knowledge and outstanding customer service was exceptional. I would not hesitate in recommending Mark to any of my friends or family.
We love Mark and always recommend him to everyone. when ever we have to do anything financial we always contact him and his advice is always spot on.
Mark approached us to refinance and it was just the right time. The new loan is fine, and Mark sorted out the bank when there were some minor problems at their end.
Mark is a highly trusted adviser that's always a pleasure to work with and a much appreciated advocate of our needs - thank you.
Mark was very prompt and efficient throughout the whole process. Was very friendly and professional at all times....nothing too much trouble for him. I will definately use Mark's services in the future and recommend him to anyone I know looking for a Home Loan.
We found Mark to be extremely professional and very helpful. He would go over and above what was required to ensure that everything went smoothly. Thanks Mark!
My advisor was friendly, very accessible and ready to discuss issues issues I raised along the way. I think I am uncomfortable with handing work like this (difficult client) and that this flavours my rating. I will, however, continue down the path of this experience to see if I get more comfortable as I go - and my advisor makes this a friendly experience.
Mark is an amazing broker, he always goes the extra mile to help. He's the only broker I'll ever use :)
I have known Mark for a nuber of years and he has always helped me whenever I have needed no matter how annoying and how many times I call/email/text him. Mark has become a friend of mine iof the years and I beleive I am in a much better financial situation because of him and his advise. cheers J
Mark Roberts is most helpful and genuinely interested in my situation which was more than a little complicated in this transaction. I am certain that the advice he gives is given with my best interests in mind and it is so refreshing to be able to deal with someone who I know I can trust. I always recommend him to anyone I meet who is looking for someone to help them with home loans.
Mark was the reason I chose Smartline. He had organised my first loan, and I was very happy with the service I received, as well as his friendly, happy and helful manner.
As usual, Mark was fantastic and went well above to ensure our loan was arranged in time.
Mark made the whole process seamless and simple.
We were recommended to Mark by family and were very pleased with the service we received.
A most professional service. My advisor confidently transformed a daunting procedure into a painlessly satisfying one. I had no hesitation returning for my subsequent mortgage requirements. Thank you.
Mark was very helpful and worked around my schedule for meetings. I would not hesitate recommending Mark due to his professionalism and knowledge of the industry
thanks
Mark Roberts not only met my expectations but also exceeded them. He provided excellent personal service, secured me a great loan for my first investment property, and then facilitated prompt approval of the paperwork for the loan to match with my short settlement requirements. Thanks Mark - very happy!
Mark has been a great help up to and through out the whole process. I recommend him to everyone :)
I had 2 loans processing around the same time both were with ANZ and both had problems. Mark did extremely well in the situation he was put in by the bank and tried to keep me informed as much as possible and was always available to answer questions. The bank managed to lose documents twice. They also approved finance only to issue papers and had added a further $3500+ onto the loan. This nearly stuffed up settlement as papers had to be re-issued. If I didn't already have an initial loan with the ANZ I would would be looking else where. Mark worked extremely hard with the settlement agent again with problems with the bank and also with the agent and an extremely difficult vendor.
I have been dealing with Mark since i purchaced my first little apartment about 11 years ago
since then i have utilized his expertise several times,and at times under extreme time and availability constraints on my behalf.He has since been involved with most of my family members and several friends.Id recommend him to anyone without hesitation
Mark has always been very approachable and helped members of our family with advice and detail on loans.
Mark was patient, helpful and accommodating throughout the process.He was always clear in his explanations and prompt in getting back to us whenever we needed information or advice. We will definitely seek out Mark any time we need a similar service in the future.
Mark has provided a great service to ourselves and our family and friends for a few years and we hope he will be there again next time we need help and advice.
Mark went above and beyond the call of duty - this simple loan should have been done easily, however Homeside decided to make it the longest and hardest loan process ever completed!! The whole process took 3 months due to Homeside inability to follows their own procedures on our previous line of credit attached the house. Mark fought very hard for us and in the end we had to submit this to the Banking Ombudsman for resolultion - of which was in our favour and saved us over 9K in fees that Homeside wanted to charge. Mark was superb and truly needs to be regognized for his tenacity,resilience and problem solving abilites! I could not have done this without him. Thanks so much Mark - you're a legent
Mark was extremely helpful. He was highly recommended to us and we will be happy to do the same in the future.
Mark is very helpful & even came to see me which was a huge help. This is the 2nd time that I have used Mark's service & have already passed his details on to a couple of friends
I have used Mark for several loans now and he has always delivered exceptional customer service. The only area that I would like to see some focus is on engagement with the client to review and discuss the various loan options on the market. Perhaps Mark already knew that the loan we went with was the best solution however, some time spent with the client to assure them that this assessment has been carried out would be beneficial.
As always Mark was excellent, really felt like he had our best interest at heart would recommend him to anyone
Mark was great. Always left messages as we are not easily contactable due to our work. Plus he always answered my emails promptly when I had enquiries. He also came to our house to do the interview which we appreciated. Mark was reccomended by a friend and we would certainly pass on his name to our friends and colleagues.
Mark persisted with communication in a process that was not helped by poor administration processes at the bank in question. His communication with this towards me was personal and prompt.
Mark is fantastic and has been so helpful to us. He is especially good at de-mystifying the elements that we don't understand. We totally trust him and are very thankful to have someone who can guide us through the minefield of home loans, as it's really not an area we feel confident with. Mortgage Force has been excellent for us: always helpful and friendly; easy to contact; very responsive; and totally trustworthy.
Mark provided an excellent service. The loan mortgage process did not go to plan and Mark was very proactive and helpful and went out of his way to get things sorted. This is the third time we have used Mark and we will continue to use his services and recommend him to our friends.
Mark possesses excellent communication and interpersonal skills. He was able to effectively articulate and impart complex information regarding the requirements of the loans into easy to understand terms. Further,I was impress with Mark's substantial knowledge in relation to the loan process.
Mark and Mortgage Force were great as has been our expereince before but the Commonwealth Bank were USELESS and completely unwilling to accept any responsibility for their numerous stuff ups
The professionalism and thorough way in which Mark dealt with my financial re-arrangements was, as always faultless. His understanding and empathy of my situation were so very much appreciated. When Homeside Lending lost the documents I express posted to
I've used Mark over a number of years because he is simply the best...informative,responsive,patient,clear and prompt in his communication,relaxed and of good humour. I'm currently purchasing a property in Melbourne and selling one of my Perth properties
Mark was very pleasant to deal with and very helpful. I look forward to working with him again.
Whilst extremely happy with the service provided by Mortgage Force and my Adviser, I was somewhat disappointed in the loan provider. At the time, I was reliant on the funds to assist with a family emergency. Through NO FAULT of Mortgage Force, Homeside Le
The very friendly service whenever I needed to come into the office made it a pleasure and not a chore.
This is the second time we have used Mark and once again found him to be very supportive throughout the entire process.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
