Reviews
Average client rating
5/5 From 70 Reviews
Mark was extremely knowledgeable, personable and professional from my initial pre-approval all the way through to settlement. He made my first purchase easy to understand and stress-free. I would highly recommend to anyone to speak with Mark regarding any of your financial needs.
Mark was on the ball with everything we requested and was a huge help to us in navigating the complexities of finance.
The best of the best in navigating the complexities of finances and explaining all avenues of the process in easy language for us.
This is our 3rd loan with mark. Communication was great, would recommend to anyone looking for a new loan or refinancing.
Very knowledgeable and friendly
Mark went above and beyond to ensure that my partner and I were informed and familiar with what was needed at every step of the process which was great as first home buyers. I would recommend his services to anyone, you’ll be in good hands. Thanks Mark
Understood what I was looking for and did all the hard work for me
Mark spent a great deal of time in the selection of a suitable mortgage partner for our specific needs. We are extremely grateful to him for his patience, persistence and his great level of service. Thank you.
Competent, patient, courteous and finds genuine satisfaction in helping people out
Made the Process smooth and easy. Thanks for all your Help Mark.
I have no advice as to how to improve the service. I was very happy and my expectations were exceeded. Thank you!
Mark is an absolute professional with guidance and honest in his approach to our finance needs. We have used Mark now for the 3rd time and would highly recommend him and will be using him again in the future.
It was fantastic experience . Having used a mortgage adviser I don’t know why anyone would try and navigate on their own . Wouldn’t be in my own house now without Marks expert guidance and negotiating me the right loan
Professional efficient mortgage service when my bank said they can't do it.
Thank you Smartline - you deserve your name.
Professional efficient mortgage service when my bank said they can't do it.
Thank you Smartline - you deserve your name.
Fantastic service, Mark is an asset to your company. Would definitely recommend him to friends and family. What a pleasure dealing with a competent and professional gentleman.
Mark Chain did a fantastic job arranging finance for our recent property purchase. This is the second time we have used Mark and our loan requirements were quite complex but he managed the whole procedure seamlessly as usual.
He also did a great job of arranging the refinancing of my son\'s mortgage last year.
I would have no hesitation in recommending Mark to anyone looking for expert assistance and great service.
Bill Dillury
I would and have recommended Mark to friends and family he has made the process easy and stress free and help us to make our dreams a reality!!!
We wouldn\'t be in the situation we are today without Mark\'s advise!
Mark is amazing. He has been our broker for the last 3 years and has always delivered us the best product in a timely fashion with a high level of service.
I could not rate Mark more highly.
Sincerely
Shaun
The financial solution Smartline coordinated was perfect for my families current circumstance. My advisor, Mark Chain, is great to deal with and made the whole process simple and easy. This is my second time refinancing via Smartline and I highly recommend them.
Nothing was too much trouble for Mark. He made sure everything went off without a hitch. I really appreciated his professionalism with a personal touch. And he arranged a terrific loan rate!
Mark is very reliable. His communicative skills are commendable and this resulted in frequent liaising, hence, keeping up with the progress with our business. Mark dealt with some minor hiccups with grace and ease, and not once gave us concern. We have had Mark work for us in the past, and we will continue to use him in the future. Mark is indeed an absolute asset to the success of Smartline.
Thank you
Kind regards
James Bowers
Mark Chain is very good at knowing the best loan to suit you. He doesn't push you into anything, at the end of the day he wants you happy. I've used Mark on all my finance decisions. I have and will continue to recommend Mark to family and friends.
this is the 2nd loan Mark has organised for us and we are extremely happy with his product knowledge and the service and recommendations he provided
Mark went over and above ensuring I was comfortable with the decision, following up with my solicitor prior to the purchase and advising me on the optimal way to structure my loan
Mark was fantastic! He made the whole process easy to understand, presented options and keep us informed throughout the whole process. Mark exceeded our expectations of a broker and we wouldn't have been able to buy our investment property without his advice and assistance! I would recommend smartline, especially Mark to anyone that was thinking of buying or investing! We will be lifelong customers!
Always a pleasure to be in contact with Mark to get advice and assistance when purchasing a property. This is the 2nd time that we have had the pleasure of being advised by him and we would certainly now not go anywhere else.
Mark worked very hard finding the right product for me. It was 12+months of constant discussion/work and I very much appreciated his patience and guidance. I am very grateful for his assitance and would not hesitate to recommend Mark to my friends and family.
Mark took the time to understand our circumstances and helped us to explore the options that best suited our needs.
Mark was absolutely superb throughout the whole trying process of getting the mortgage approved. He displayed total professionalism, patience and a willing to do what was required to get it over the line. He responded to my numerous questions immediately so I never felt I could not approach him. He was fantastic! And a credit to your organisation.
Mark was friendly, courteous, knew all about the products he was recommending and was able to answer any questions we had straight away. He was always contactable and followed up on everything either he or we had to do to get our loan approved. We would highly recommend mark to anyone
Mark was great despite the hassells I had due to the loan being for a divorce settlement (nothing to do with Mark!!)
I found Mark Chain to be very helpful and knowledgeable. I am very happy with the service he provided.
Mark Chain is the best adviser I ever encounter, I would strongly recommend him to any of friends if opportunity coming up.
Mark provided excellent service as well as keeping us informed throughout the entire loan process exceeding all of our expectations. We now have a renewed respect for the financial sector. Thank you for all your support and tireless work in achieving a great result. Thanks,
Vince Porreca
We found Mark to be very helpful at all times giving us 100% honest and reliable advice! We can't thank him enough for helping us achieve our dream of having acerage!! We would recommend him to anyone
Mark was excellent and was very proactive in providing the right advise as well as following up as required.
Managed to meet very tight time frames
My husband and I would like to congratulate Smartline Mortgage Advisors for presenting and providing a no nonsense upfront home loan facility. We found the whole process to be friendly and informative, and the personal assistance given to us made our venture into investing into property so much more easy. In particular of course we would like to thank our broker Mark Chain for his invaluable advice and service in delivering to us a great investment loan product. Thank you Mr and Mrs Garry and Sandra Page
The service provided by Mark Chain is far beyond any service we had previously received for a bank lender. Mark Chain went far beyound what was ever expected of him by us having said this we have now passed on Mark Chain's detailes to a number of our close friends who are at the stage where they no longer wish to deal with the banks. I personally hope that this leads on to Mark Chain and Smartline gaining some new costomers and business for both of your great service.
Mark has provided me wonderful service throughout the process.
Always Great with service and advise. I think its great that there is no such thing as a silly question, Mark always have an answer. I always tell my friends how wonderful Mark Chain is with his knoweledge in real estate. Smartline are lucky to have him.
Mark was knowledgable and listened to what we had to say. He made the process very easy.
Online tracking the progress
Mark went out of his way to give any and all advice that we asked of him concerning the house purchase. This was done at any time including all weekend. His help was invaluable to us concering the house purchase and we have already recommended him to friends and we will continue to do so.
Mark was excellent. He was always available and willing to answer any questions or concerns we had. He provided us with all the information we needed and was always there to offer us advice. We have already recommended Mark to friends and family. The service he gave and still gives us is nothing short of outstanding.
We really appreciated Marks assistance in all the work he did with us, not only the loan options; he came and looked at our business and gave us assistance, ideas, comments and valuable information that we found invaluable. He went beyond the call of duty
Darren & I felt that Mark really went the extra mile for us. He gives a real personal touch to the home loan process. We have already recommended him to friends and will continue to do so. Very happy indeed!
I liked the past sales history of the properties that was made available to me.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
