Reviews
Average client rating
5/5 From 102 Reviews
Leah was super easy to deal with and followed up right through our loan process and after settlement. Highly recommended and would use again.
Leah @Mortgage Choice is the epitome of good customer service. She navigated the complexities of organizing a loan for our son overseas, keeping us updated throughout the process. Would definitely use her skills again.
Leah made this experience seamless. Great communication, great understanding of our needs and I felt confident that she and Michaela had our best interests in mind at all time. Definitely my new mortgage broker of choice.
Amazing experience with Leah and the team. She was so helpful guiding us through the process as first home buyers and always there to answer any questions
Leah and the team are great to work with, timely responses and clear and communication, helping us first timers.
Amazing customer service and knowledge, very thorough with the whole process and quick to have me approved with the best deal available
I thank Leah as she took the time to understand my situation and has been very helpful throughout this process. I highly recommend her services.
Leah is the best, very approachable and great explaining all the big and small steps
I can recommend Leah to anyone
Thank you Leah and team - you are the best
Leah was exceptionally helpful through the entire process of purchasing my first home. From initial deposit, all the way up until settlement. She made all the requirements clear, and left no stone unturned. Cannot recommend her enough.
Professional, friendly, understanding and knowledgeable, highly recommended
I had an outstanding experience with Leah as my mortgage broker. She is incredibly knowledgeable, responsive, and made the entire process smooth and stress-free. Leah took the time to explain every detail and found the best possible rates for me. Highly recommend her services
Weve worked with a few other mortgage brokers in the past but none were as good as Leah. What made Leah standout for us was her great and timely communication. She answered all our questions in a way that we could understand and she never kept us waiting. She was a pleasure to work with and I will certainly continue to do so.
Leah was amazing, always friendly and super helpful. She made the experience effortless and fluid. Highly recommend
Leah was recommended to us by our friends and understandably, she was fantastic from start to finish. She helped guide us through every step being first time buyers in Aus.
She also offered advice over and above just the purchasing process with a very personal approach which was much appreciated.
I wouldnt hesitate to use Leah again next time, or recommend to others.
Thanks again Leah.
We cannot thank Leah enough for the advice and service she provided to us. From our initial consultation to the settlement date, Leah and Amanda went above and beyond to ensure that we got the best possible interest rate and investment loan for our personal circumstances. Not to mention, in a really tight timeframe. Throughout the process, Leah kept us up-to-date and informed. Afterwards, she followed up to ensure that everything went smoothly. We cannot recommend Leah and her team enough
Leah was absolutely amazing every step of the way during the home buying process. She not only is incredibly experienced and professional, but went above and beyond to make home ownership a reality for us. Could not recommend more highly
We have had the most wonderful experience dealing with Leah. She is simply the best Broker i would highly recommend her services. Thank you Leah we are eternally grateful.
Leah provided us with the best experience and expertise from the minute we reached out to her for assistance to refinance. She was prompt, patient and took the time to explain everything in detail along the journey. Thank you Leah for your professional guidance and helping us with our mortgage Highly recommend Leah and her great team
Exceptional service,highly recommended. Our second time dealing with leah and just gets easier. She sure knows her stuff, which makes the process effortless.
Leah supported us right through the mortgage process, answering any little query along the way. We knew exactly where we were financially at Auctions and Making Offers, and when we did finally settle, it all went super smooth and easy. Wonderful to deal with, and supportive the whole way. Leah was amazing
One of the most positive experiences I've had dealing with Leah at Mortgage choice. Was recommended by a family member as no one else would help with refinancing, Leah and Michaela were an absolute pleasure to deal with and were so informative throughout the whole process.
I could not speak higher of Leah and her team of professionals. They helped me through a delicate situation and were there to support me every step of the way, making the process easy and stress free. They went above and beyond for me and I will recommend them to anyone needing these services.
Leah and her team were amazing So kind and supportive throughout the entire process, explained everything clearly, and kept me informed along the way
Leah has been an absolute lifesaver navigating the mortgage process both for buying and refinancing. Nothing is too much trouble. Leah and her team are across every detail and keep you updated throughout the process taking all the stress away.
Leah was amazing from the first conversation. Very knowledgeable and helpful and gave straightforward advice. She clearly explained all options, was happy yo help and easily contacted when I needed to. A stress free experience and I highly recommend.
Excellent service, Leah found a super deal and kept us well informed all the way through the process.
Leah was and continues to be such a huge support to my partner and I as we navigated buying our first property. She has such a caring nature, is full of knowledge and you can feel she truly cares for you and this isnt just a job. She goes the extra mile for you and makes you feel youre the only person in the world shes helping, when I know were not.
I wouldnt hesitate in recommending her for all your broker needs and will continue to keep in touch with her for all our future needs
Thanks so much Leah.
We cannot recommend Leah highly enough. What a wonderful experience and result
Leah, we are so grateful for your time and patience and experience and knowledge. Every time we found a potential property, you'd run the numbers, get on a call and talk us through what it would all look like. Always listening to our ideas of how to work it, then coming up with better ways. After our inspections, you were on the phone, asking us how we felt and if we wanted to move forward, always ready to impart more knowledge at every step with whatever we'd decide next. You are a true professional and an incredibly kind person. A rare find. We are clients for life and tell all our friends and family to call you whenever they're in need of a broker. Thank you again Leah Writing this from the gorgeous, spacious office of our new home - YAY
Our refinancing journey with Leah and her team was outstanding. Leah is very knowledgeable and explained everything in a clear and concise manner making this process easy to understand. Her courteous nature, professionalism and efficiency was flawless. Her eye to detail was amazing making sure we got the best outcome. We definitely will continue doing more business with Leah in the future. I have already started recommending Leah to family and friends, as I cannot speak highly enough of her. Stop looking for a broker, you've just found the best in the field. I cannot thank you enough for your expertise and wisdom making this a wonderful experience.
Thank you, thank you, thank you
Highly Professional and Committed Mortgage Agent.
I had a fantastic experience working with Leah as my mortgage agent. Her professionalism and commitment were evident throughout the process. She was knowledgeable, responsive, and went above and beyond to ensure a smooth and efficient mortgage journey. I highly recommend Leah for anyone seeking a dedicated and trustworthy mortgage agent.
As first home buyers, we could not have asked for a better broker and team to support us on our first home journey. Leah truly impressed us from her very first to her very final phone call with us Leah and her team went above and beyond to make the process of buying our first home seamless, achievable and fun. We felt supported every step of the way and knew that Leah and her team were only a phone call or email away whenever we needed them. Leah and her team showcased incredible perseverance, incredible knowledge, wonderful communication and efficiency to make our first home happen. We couldn't have asked for a better team and there are not enough adjectives to describe how truly phenomenal Leah and her team are They are truly stellar and we are so happy and proud to call Leah and her team our broker. We cannot wait to work with her again and her team again
Leah is an absolute pleasure to deal with, she will go out of her way to make sure her customers get the best outcome. Together with her team they keep you updated every step of the way.
Highly recommended.
Justin gab
Leah is an absolute pleasure to deal with, she will go out of her way to make sure her customers get the best outcome. Together with her team they keep you updated every step of the way.
Highly recommended.
Justin gab
Leah was outstanding, we received amazing service every step of the way for our investment loans to refinancing our home loan. Highly recommend Leah and her amazing team, she has a wealth of knowledge and experience and truly understands what is best for her clients. Thank you so much. We will be doing more business with Leah, absolutely outstanding.
Sue Sampol
Leah and Michaela are absolutely wonderful, they have been looking after all my finances from investments, home and vehicles for the last 6 years. Great to work with and very understanding to your needs.
Over the years we have always pondered over whether or not it is better with a broker or not. With Leah as our broker, we are not only convinced of the value of a broker, we are extremely grateful to have her as our broker. We have used other brokers and we are shocked at the disparity in quality. Thanks for everything
I was refereed to Leah Nugent from a friend that had nothing but good things to say. My husband and I are super happy with her service from start to finish. Very professional and informed us throughout the whole process where things were at. Nothing was ever a problem or drama for Leah, she took it all in her stride. Definitely will be recommending her services to family, friends or who ever will listen. Nothing but praise!
Leah was truly phenomenal. Easily the best broker weve dealt with, but also one of the best professionals across any industry Ive encountered. Great customer service and truly helped us get the loan across the line when time was tight. She probably could have scolded us for being slow to do the paperwork but instead she just made the deal work and did it all with a smile. Genuinely one of the best professionals Ive ever encountered, lovely person and great at her job. If youre reading this, stop looking for a broker now and call Leah. Highly, highly recommend her.
Kim and I are happy repeat customers and are always impressed with the high level of service we get throughout this process. The experience is always hassle free for us and this time around was no exception.
We are very happy customers.
Well done to Leah and her team
Leah and her team was absolutely fantastic to engage, deal and work with. They were prompt in communication and answered all the questions in a way that can be understood easily. The entire process was done with utmost professionalism and courtesy. It was great to work with Leah and will recommend her to anyone, any day.
Efficient, timely, personalised service which was also professional, patient and thorough. I have enjoyed the interactions and the outcome has been a great improvement financially. Thank you Leah, Antonella and co.
What can I say !! From the very first contact with Leah she has been nothing short of exceptional. Her communication prompt and informative. Leah is extremely patient and nothing is ever too much trouble for her . I felt informed and reassured throughout the whole process . Would ?? recommend
Leah and the team were amazing in helping us acquire our first home. They were there every step of the way and were always more than willing to answer the many questions we had throughout the process. We couldn't recommend Leah and the team highly enough.
Great work by Leah as always. The best customer service, extremely knowledgeable, friendly and approachable.
We have utilised Leah's help twice now, and she exceeded our expectations, AGAIN. She is amazing. THANK YOU LEAH
Leah Nugent was my broker for our new home loan. It was very refreshing as my old broker had really let me down with some poor lending options. I’d recommend Leah to anyone who’s in need of a broker etc. Leah always replied to my emails & phone calls asap. She made the whole borrowing experience stress free.
Steve & Jodie
Leah is a professional and knowledgeable advisor who perfectly understood our needs and provided us with the best available options. She clearly explained the whole process to us so that we know the details while understanding each options pros & cons. Most importantly Leah went well above and beyond her responsibilities when we faced challenges with our prev financial provider. Her determination and hard-work combined with her passion for the customers is exemplary. She managed to find a practical solution in a very short amount of time which helped us meeting our settlement commitments on-time. She handle a lot of stressful moments with care and patience while stayed focus on achieving the best possible outcome for us.
We definitely recommend her service and would like to thank her for being such a great support all through the way.
Kind Regards
Fatemeh & Arash
Leah is a professional and knowledgeable advisor who perfectly understood our needs and provided us with the best available options. She clearly explained the whole process to us so that we know the details while understanding each options pros & cons. Most importantly Leah went well above and beyond her responsibilities when we faced challenges with our prev financial provider. Her determination and hard-work combined with her passion for the customers is exemplary. She managed to find a practical solution in a very short amount of time which helped us meeting our settlement commitments on-time. She handle a lot of stressful moments with care and patience while stayed focus on achieving the best possible outcome for us.
We definitely recommend her service and would like to thank her for being such a great support all through the way.
Kind Regards
Fatemeh & Arash
Loved working with Leah and felt supported along the journey as first home buyers
Leah has done a brilliant job in obtaining the best home loan for us and her advice has improved our financial situation considerably. She’s a great communicator, organised and very experienced in dealing with any challenges that arise. Leah has our complete trust and works hard to provide the best outcome for her clients. I would recommend Leah and Smartline to anyone looking for a home loan advisor.
Leah was absolutely fantastic. Also there to help me with any questions and got me a great deal.
Leah and Antonella were fantastic to deal with. They were responsive and kept me in the loop at all times. I would have no hesitation in recommending Leah to anyone. Thank you and I love my new car.
Leah went above and beyond. As first home buyers we had no idea what we were doing and she made the process so much easier. Would recommend her for sure !
Excellent customer service. Leah was in constant contact about the process and made it all so seamless, quick and easy.
I am so happy with the service Leah and her team provided, they were somehow professional and yet warm and friendly at the same time. I felt like I could contact them at anytime and they were more then happy to answer my questions. I’m almost looking forward to my fixed loan term finishing just so I can deal with them again. Easy 5 stars.
From my initial contact with Leah to my Refinance Settlement I found her to be EXTREMELY friendly, knowledgeable and professional. She met my loan requirements (beating my existing interest rate) and addressed any questions in an efficient manner (as did her assistant Antonella). They made the entire process extremely easy being interstate. I would have absolutely no hesitation in strongly recommending her services and look forward to using her again for future matters.
Leah was fantastic and communicative through the process! It felt like we had a life long friend helping us on the journey. She has a way of making easy what is normally a very stressful time. Well done Leah!
Leah's service is second to none and she has great attention to detail. She is always a pleasure to deal with and is prompt in actioning requests and responding to our many questions. Leah really listens and as a result we got the home loan product that best suits our needs yet again. Great work! We keep coming back because you are awesome!
Outstanding service
Leah could not have been more helpful and professional. Took a while because of our busy life but Leah never gave up and made sure we knew exactly what was happening at every turn. Can not recommend her enough.
Leah Nugent was exceptional with her service. She made us important and provided the best financial service we have every experienced
We had some complex requirements for the purchase of one investment property and subsequent construction of two new homes, Leah was able to recommend a range of options to allow us to select the best loan to buy the property and commence construction
Leah was great! Recommended to me by a friend, so I knew she would be good but even so she exceeded my expectations. Always very helpful and nothing I asked was ever too much trouble. Highly recommend her!
Leah is so lovely & kind as much, always professional, prompt, and extremely considerate.
Leah has been wonderful to work with, She understood my situation and was able to refinance with very noticeable savings. Thank you Leah and Antonella.
Leah was a such a professional and a pleasure to deal with.
This is our second time using Leah for finance and she again has been an amazing source of knowledge and we greatly valued her expert opinion when it came to refinancing. We have recommended Leah to multiple people already and will continue to.
From the word go, Leah was there for us and provided us with all the right info to help make the right choices. I have already recommended her to friends, why not she is the best!
Excellent, friendly & helpful service from our advisor,Leah.
Home loan refinancing went through promptly and without a hitch.
Will certainly recommend Smartline to anyone seeking financial services.
Leah has been my advisor for two financial transactions now and I’ve been pleasantly surprised by the simple and straightforward process both times. Thanks Leah!
Leah is the best lender ever! She is extremely caring, quick, knowledgeable and professional.
Leah was fantastic! Highly recommend her to friends/colleagues.
Thanks again Leah!!!
Leah is fabulous.
Leah was always fast to respond & still is there for me whenever I have a question related to my mortgage. Would definitely recommend her services
Leah Nugent was brilliant in achieving the right outcome for Myself and My Family. From the very first meeting in January 2020, Leah was professional, informative and has a high level of industry knowledge. In particular interest rate reductions.
Leah was absolutely fantastic to deal with. So professional, efficient and had great communication with us throughout the entire process. I would highly recommend Leah for anyone needing finance as she’s very experienced and helps step you through everything with ease. Thank you Leah! ??
Leah was very helpful and did a fantastic job through the entire process.
I have used Smartline's services on several occasions and recommended family and friends to the business where they also took up the offer. Highly recommend.
Leah is a pleasure to deal with, she is very professional, polite, and proactive in her approach. Leah guided us seamlessly through the entire process, freeing us up to concentrate on the many other tasks required when selling and buying property.
Leah is a fantastic adviser with a calm, patient, and assuring approach. She provided me with useful information and advice in an accommodating manner and her willingness to assist, in all areas of the loan process, was greatly appreciated. I highly recommend Leah and would like to thank her for all the work she put in to assist me with my loan.
Leah was a dream to deal with. She took out all the stress and worry and handled everything. We got more than we bargained for with her. A++++
Leah is an awesome broker. I love her hands-on approach and look forward to catching up with her on a regular annual basis to review our loan. She really knows her stuff and is patient enough to break down the complex aspects of home loans.
Leah was amazing. She knew exactly what we were needing and found the provider that could do that for us. We are thrilled that we have had this experience and have found someone who is looking out for what is best for us.
Leah did an amazing job and helped out so much with a difficult lender which was very much appreciated.
Leah has been fantastic in all aspects of our journey so far. Would thoroughly recommend her services to anyone who would like to get a loan, first class!!!
Leah made what was a very difficult time for me, a lot easier to cope with. She was knowledgeable about the available products and was a huge support to me through the whole process and I'm very grateful to her for her help and for helping me to secure my home loan. She responded to my queries quickly and efficiently and was always happy to help. I have already past her details onto a friend and would recommend her to anyone else wanting to get help with a mortgage/remortgage etc.
Charlotte Bailey
Great overall experience. Very helpful and easily contactable.
I have always been quite cautious and have always dealt directly with my bank on my mortgage lending believing that they would always be providing me the best deal possible.
Then I spoke with Leah!
Initially, she has reduced my interest rate across
As a trusted business advisor, I need and expect the utmost in service for my clients, and that is exactly what Leah Nugent of Smartline always delivers. Leah handles all of the tedious paperwork and make the process painless. In fact, many of my clients
Leah went the extra mile in every facet of our complicated loan application process. We are extremely pleased that we found Leah and she is now an integral part of our investment professionals team.
It was an absolute pleasure having Leah as our Mortgage Broker. We felt looked after and communicated to the whole way through the process. Overall Leah made it a much easier process, answering any questions big or small, putting us at ease and helping us by our first home for which we will always be grateful for!
Leah went above and beyond my expectations. For this Im truly grestful.
I have no hesitation at all in recommending Leah. It was a very simple, effortless process.
We highly recommend Leah Nugent to anyone who needs help with their mortgage renegotiations and home loan health check! Leah is very friendly, extremely efficient and no question was to silly to ask of her. Leah helped us enormously and put our minds at ease through the process. You will be in very good hands.
Leah is very professional and personable!
She kept us informed and answered all questions and continued to follow through with everything for us! I have and will continue to recommend her to people.
Having worked with Leah for a number of years I can hand on heart say that her clients are in very good hands.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
