Reviews
Average client rating
5/5 From 109 Reviews
Kerry has been wonderful to deal with for my mortgage. She has been able to answer every question and scenario while I was looking for a house. She made getting the loan simple, easy and stress free. I would recommend her for anyone who is looking for a mortgage. The whole process has been so easy and exciting for my first home.
Kerry was very professional guiding me through the process of buying my very first house. Her knowledge was outstanding and she is very approachable with any concerns and questions I had during this process.
Kerry helped me obtain the most suitable home loan that enabled me to buy my very first home.
I highly recommend Kerry -
Kerry was amazing to deal deal with I found her very knowledgable and helpful, and her experience was invaluable in my home purchase. Would definitely recommend her
Kerry has been fantastic with helping me get my loan, any questions I had she was very helpful and friendly. I would go to Kerry again if I needed to.
Thank you Kerry for all your support .
We really have appreciated everything you have done.
Definitely recommend Kerrys services
We met Kerry as recommended by a friend. We were new to home loan and Kerry took us under her wings and guide us throughout the process. Kerry has been very professional, approachable, and patient in having all our questions answered. She went above and beyond supporting and advising us on matters that were outside her services at times. Overall, we have had a very positive experience and would highly recommend Kerry's services.
Kerry was an absolute delight to work with. She was friendly, easy to communicate with, and very knowledgeable. Kerry helped us obtain the right home loan that allowed us to purchase our dream property. My partner and I would highly recommend Kerry to anyone seeking a mortgage broker.
Kerry was recommended to us from a friend, and it was a great recommendation. Kerry guided us through the whole process of purchasing a Strata Tile unit in another state which adds a few complexities. And every step happened ahead of schedule so settlement happened 2 weeks earlier than originally scheduled.
We recommend Kerry to others for her excellent friendly professional approach. And for turning complex into simple.
Kerry was fantastic to deal with yet again. Professional and prompt, getting us the best deal and stress free experience with our new home purchase and loan. Will be Confident to recommend her to anyone looking for assistance in the future. Thanks again Kerry
We had a very complicated loan refinance situation and wouldn't of got it over the line without the help of Kerry. She was extremely patient and helpful, couldn't ask for a better broker.
Excellent, Proactive Broker. Kerry has a professional approach , great communication and always responded promptly. With a great understanding of mortgage products and willingness to help . We had the best outcome
Exceptional service. Kerry was so supportive, thorough and very responsive. Kerry provided honest and expert financial advice. She was a fantastic communicator right to the end sending frequent, relevant updates and working very closely with all parties to make the entire journey seamless. Highly recommend.
Kerry is amazing I have been working with Kerry for the past 2 and a half years and she is so generous with her time and expertise. I would recomend her to anyone who is looking for a reliable broker.
Kerry McKenzie was everything l was looking for, diligently thorough in the whole process. I couldnt recommend her highly enough. If your looking for a friendly easy approach call Kerry, Mortgage Choice.
Kerry had made the whole process effortless and knows her job well
Great and easy to get information to and from electronically. Saves time and money in trips go and from about 60 k one way trip
Numbers and paperwork are not my thing, but Kerry made it easy, and was happy to explain things twice. Highly recommended. I should have contacted Kerry and refinanced sooner!
Excellent service, professional, listened to our needs, excellent communication and providing updates along the way.
Kerry was wonderful! The process was smooth and completely stress-free and I'm recommending her all over town!
Kerry McKenzie (Creswick) was fantastic! She was thorough in her research of my requirements and found a mortgage product that suits me perfectly.
She was pleasant, courteous, patient and efficient in all her phone and email dealings with me.
I don’t expect I’ll need another loan but if I do I won’t hesitate to use Kerry’s services again.
Thank you very much!
Fantastic, friendly, efficient service! Kerry found me the right product in good time with minimal fuss. Won’t hesitate to utilise her services again in future if needed.
Thanks for a positive experience!
I am recently retired (I owned a real estate office in Ballarat) and had recommended a few clients to Kerry from Smartline. They had always given me great feedback.
My partner and I we looking to borrow some funds and I thought I would try Kerry out. I was used to dealing with really frustrated clients in the RE industry who had been mucked about by mortgage brokers/banks in the past and certainly did not want that experience
Wow, what an amazing, astute, well informed, client focussed person Kerry is. The procedure was flawless, and so very quick. Kerry kept us in the loop the entire time. Never once did we wonder what was happening. She was simply so far aboe the rest of her league it was crazy. I wish I was still in the industry as I would most definitely recommend my clients to her.
I will be singing Kerry's praises for a very long time. A truye asset to your brand!!!
Kerry from Smartline was an absolute breath of fresh air. Recently retiring for the Real Estate industry I was used to watching clients suffer as they dealt with mortgage brokers/banks who treated them like a number.
I had reason to use Kerry recently for personal lending (I had received positive reviews from clients I had referred her to in the past so thought I would go with her).
WOW, what an absolute pleasure! Never once were we left hanging, wondering what was happening. She most certainly over delivered for us. Her system is so streamlined and efficient and she is so lovely to deal with. I simply cannot recommend her more highly. I have only ever written a couple of reviews so please believe me when I say - you will not find better! Thank you Kerry !!!
Exceptionally committed, knowledgeable and easy to deal with.
I found Kerry totally professional and delightful to have assist me with my mortgage, she selected the most suitable product for me and her assistance and patience was incredible. I would whole heartedly recommend Kerry to any other mortgage seeker. Thank you Kerry, you have made what I thought was impossible……possible!
Kerry did an absolutely amazing job! We were first home buyers and had no idea what we were looking at. But kerry did everything she could to make it easy to understand. Would highly recommend kerry McKenzie
Thanks Kerry, who made purchasing our investment property stress free. Nothing was too much trouble to help us with and we are grateful for all the advice and assistance along the way.
Very friendly and helpful
Kerry was fantastic to deal with very easy to get alone with friendly and extremely helpful.
It was great pleasure working with Kerry(Smartline Solutions), We have been so impressed by her thoroughness detail & consideration & helping with getting the loan. We still remember during our settlement process she did fantastic amazing job, during her offs even she was chasing off with bank and our lawyer.
Loved your smart financial strategy, professionalism & service you should towards our loan to Land settlement. Thank you so much for everything Kerry. We would recommend our friends and family to Smartline Solutions to everyone who in need of loan for any purposes.
Regards,
Birju & Nikita
It was great pleasure working with Kerry, We have been so impressed by her thoroughness detail & consideration & helping with getting the loan. We still remember during our settlement process she did fantastic amazing job, during her offs even she was chasing off with bank and our lawyer.
Loved your smart financial strategy, professionalism & service you should towards our loan to Land settlement. Thank you so much for everything Kerry. We would recommend our friends and family to Smartline to everyone who in need of loan for any purposes.
Regards,
Birju & Nikita
Kerry was fantastic and made the whole process very easy.
Kerry was very helpful and made such a daunting process, an enjoyable and exciting experience. Thank you kerry!
Kerry was really helpful and responsive to all queries. She was very prompt in her responses. I have already recommended Kerry to friends and family.
Kerry provided outstanding service. She was quick to respond to our needs, was extremely knowledgeable about the loan products and was a pleasure to deal with. Thanks for your wonderful service, Kerry.
Kerry was amazing. Leaving no stone unturned. We found her approachable, kind and very good at what she does. We would recommend her to anyone and everyone!!!
My Adviser made everything so easy nothing was hard we got what we wanted and are very happy.
Kerry was great! This was my first home mortgage and she was extremely helpful and supportive throughout the entire process. She made getting a home loan 100% easier and I couldnt recommend her enough!
Kerry was amazing, very, very paitient and professional in every part of her job, absolutely highy recommend her.
Kerry is a fantastic mortgage broker. She is experienced, friendly and very helpful. She kept me informed throughout the loan process. I would not hesitate to recommend Kerry to family and friends who are considering buying a property.
My broker was always there for me when I needed help and I wouldn’t have been able to get through the process without her !
Kerry made the whole process run smoothly! Fantastic service- would recommend Smartline to my family and friends! Thanks again Kerry!
Kerry was fantastic to work with. She made sure we were always updated with the progress and was available when we needed to talk. Would highly recommend Kerry.
Kerry was fantastic, always available to answer my questions and very supportive with the time it took me to make decisions.
Fantastic broker. Friendly, put my mind at ease and best of all, found the right loan for me. Couldn’t ask for more.
Kerry was fantastic. We were well informed through our whole process and i would highly recommend her. It was a difficult time during covid-19 with delays from our bank but Kerry was doing everything she could and i truely thank her for that.
Kerry McKenzie. Was absolutly fabulous to deal with. We wud recommend her to any one. Thank you Kerry and smartline
Kerry made the whole process doable for me. I had no experience with any of it prior to this transaction, and it really couldn't have been easier thanks to Kerry's help and patience.
Kerry McKenzie.
Kerry was thorough, approachable and very patient.
I can not thank Kerry Mckenzie at Smartline Ballarat enough. She has enabled us to get the financial freedom to live our lives no longer a slave to our mortage. The process was seamless working around our baby and work commitments. Above & beyond.
Very easy to deal with and found what I needed
Kerry was friendly and I always really enjoyed meeting with her. She was very patient when explaining all the details of loans to me which I really appreciated. I would certainly recommend her to others and I'm glad she's going to do a check on my loan each year as it will be nice to catch up!
I would recommend kerry without question. Kerry went above and beyond to help us succeed with our home loan. Always connectable and quick with any question i had. Thank you kerry for your awsome help and support
No need to improve
Kerry was terrific to deal with, was available anytime to answer my questions. She was able to find me a suitable lender and listened closely to my needs. I will certainly recommend Kerry to my family and friends, and look to use her service for my next home.
Our process was a long one due to some complications but Kerry stayed on top of it and kept us informed throughout the entire process.
Kerry was incredibly helpful and made the loan process very easy. She was in constant communication and made sure we were in the loop the entire time. She was an absolute pleasure to deal with and look forward to working with her again in the future.
I would just like to take this opportunity to commend the services of Kerry McKenzie from Smartline. My wife & I met Kerry to discuss our mortgage and what options we had available to us. Kerry’s time, effort & advice was much appreciated with the main focus being what is the best option for us moving forward. We would highly recommend anyone who is looking to refinance to speak with Smartline.
Fantastic and friendly. Really approachable!
Kerry did a fantastic job in getting us a much better deal. She certainly saved me from going to bank to bank to shop around for the best deal. She was able to get us a deal that allows us to renovate our bathroom without costing us a cent more or day longer than our previous mortgage.
Helpful, friendly, easy to contact and knowledgeable. It was our first home loan and Kerry made it easy at every step. Couldn't have asked for anything more.
Kerry is fabulous thanks
Kerry made the borrowing process much easier for us, dealing with the strict criteria of the bank was frustrating and prolonged, if it wasn't for Kerry we would of given up on the process.
Kerry was fantastic!
Nothing was too much trouble for her and she was always available to offer guidance throughout the process.
10/10 ??
Attila and Melanie
My adviser was attentive, tenacious and thorough. Very professional.
very happy with kerry. Made the whole process alot easier, readily available to answer any questions we had.
Kerry is friendly, highly engaged and quick to respond.
Kerry started the ball rolling immediately for us by providing us with her profile, Smartline credit guide and information on the first home owners grant.
Based on our personal financial details, Kerry ran the numbers and estimated our borrowing capacity to reveal the great news that our dream home and land was within our grasp.
Kerry guided us through the relevant lenders and loan products and kept us informed about interest rates, loan protection and other important factors.
Frankly we lacked confidence in our own ability to secure our first home loan, yet we successfully signed up with our first preference lender, with Kerry's guidance.
Kerry liaised between us and our lender in a friendly and professional manner; and here we are home owners. Thanks Kerry, love your work!
Kerry was amazing!! This was my first time using a broker and Kerry made the process of getting a loan really easy for us. She came out to the house as early as anyone could expect, she answered all my queries super fast, and she got us a loan when we couldn't get the bank to give us one. Kerry took the time to know our situation and helped steer us to the right loan for us. And aswell as that she is a lovely friendly person to have around. Our family would highly recommend her to anyone wanting to find a loan! There is absolutely no constructive criticism I could offer because we were 100 percent happy with the service we received from Kerry.
Kerry was amazing she made getting a home loan so easy and went the extra mile at settlement when there was an issue.
Thank you Kerry
Kerry was fantastic. She put my mind at ease, helped me from the beginning, till settlement. I would recommend her to anyone looking for home loan. I will be using her again in the near future.
Kerry went above and beyond her role and made the loan process very easy. We were informed every step of the way.
Kerry was absolutely amazing. She made the purchase of my first home far less stressful than I expected and answered all my questions, no matter how small. I was super impressed with her attention to detail and customer service skills.
Kerry helped make sure that the loan was fit for the purpose and made several enquires on our behalf to ensure we had enough funds. Thank you Kerry
Kerry"s wealth of experience in the banking sector ensured that we obtained the best loan for our needs to purchase our first investment property. Kerry was easy to contact and kept us informed regularly. Her friendly personality and ability to listen to what her client wants is a definite bonus. Thanks Kerry for making our experience so much easier.
Kerry was very helpful in assisting us refinance. She contacted us when she said she would and encouraged us to contact her with any questions. Made it very simple.
We were extremely happy with Kerry's product knowledge and genuine interest in assisting us to find the best product that suited our needs. She was consistently in contact at every stage of the process, we have no problem in recommending her service to others.
My girlfriend and I were first time buyers. Kerry took the time to understand both our needs and our lifestyle. She persevered through our endless questions and guided us through property purchases where her advice on clauses saved us upwards of $40,000!!
We finally found the home we wanted and in a flash it was ours. Kerry is dependable, knowledgeable and great to deal with.
Kerry was extremely thoughtful and careful in her approach to our re-finance however she was able to simultaneously maintain momentum and move the process along as quickly as possible. I appreciated her positivity and professionalism - we look forward to working with Kerry in the future! Thank you Kerry and Smartline:)
Kerry was amazing through the entire process, kept us up to date with all that was happening, kerry also got us the perfect loan type for our intentions.
Kerry has gone above and beyond in assisting me in the rollercoaster of purchasing our home i cant thank her enough a wonderful assest to your team.Thanks to Kerry for a job well done we are super happy x
Kerry was always available and was able to be flexible in getting the best rate for our needs.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
