Reviews
Average client rating
5/5 From 83 Reviews
Kelly was knowledgeable and supportive throughout the whole process. Very grateful to her for making this easy for us.
We have been super impressed by the support and service we've received from Kelly. This will be the 3rd time she has helped us with our mortgage. Her astute knowledge of the banking industry and unwavering determination has ensured we feel confident we are getting the best out of our home loan. Kelly is always available to answer the smallest question and nothing ever feels like too much trouble. Would 100 recommend if you're looking for a straight shooter who has built some great relationships in the industry.
Kelly was excellent She was super friendly and a really good, clear communicator. Kelly didn't over complicate anything for me, she let me know where I was and where I need to be to achieve the goal I'm looking at regarding buying a house.
Highly recommend
Kelly and Anna were extremely helpful through the loan and property hunt processes. Would recommend them to anyone, especially first home buyers
My recent experience of buying a house and using Kelly and Anna as my broker was unreal no dramas at all, always on the phone with any questions or concerns will defiantly use for future purchases. And they know there stuff
Kelly was so wonderful at providing reassurance and support every step of the way, which was so appreciated in the nerve wracking process of buying a first home With such a high level of competence and professionalism I felt I could put my complete trust in Kelly, and was always put at ease after any phone call or email being a remote client was never a problem at all and Kelly never felt far away
I highly recommend the 'discovery' session I had with Kelly. She took a holistic look at our situation and goals but most importantly gave us an understanding of the numbers associated with achieving them and tangible actions to take. Thank you, Kelly
Kelly and her team were fantastic to deal with right from the start We approached Kelly to help us get on the right track to purchase a property, and we now have our very own home.
Kelly is extremely knowledgeable and friendly, no question was to small or silly, and she explained every step as we went along. Communication was consistent and we knew they were only a phone call or email away. Although we are not local to Kelly we never felt distant, the process was super easy with video calling and we felt like we were always supported.
I would HIGHLY recommend Kelly and her team
Thanks guys for helping us achieve our dream
Very grateful for Kelly and her assistance in getting us our second home loan
Kelly has been a pleasure to deal with and made the second time round much easier than the first.
I wouldnt hesitate to recommend Kelly as she is reliable, honest and easy to talk too.
Kelly got my family the right home loan that suited our needs.
Very proffesional and made the paper work easy
Would 100 recommend
I am incredibly grateful for Kelly and the entire team throughout our purchasing journey. Kelly was a wealth of knowledge and took the time to understand our situation and find the product that best suited us. We appreciated her approach to educating us along the way, and ensured we were updated if anything changed. Kelly and the team are responsive and prompt, have great communication, and never left us guessing.
We are looking forward to keeping in touch with Kelly and Anna throughout the life of our loan, and to support all of our future property goals.
Kelly is absolutely amazing, we could not have completed the process without her She is prompt, reliable and very knowledgeable. I couldnt recommend her service enough
Kelly was fabulous in helping and guiding me through the loan process. She had my best interests at heart always, and was very understanding and giving of her time. I couldn't have done it without her.
You too will love having Kelly helping you. It takes a lot of stress out of the process having her with you.
Thank you Kelly
We could not recommend Kelly and Anna highly enough to anyone who is after their first home Kelly made the whole process so simple and easy and was so very accommodating to my sometimes silly questions The team managed to gain my partner and I formal approval in just over 2 weeks from the first phone call we had with Kelly.
Kelly is knowledgeable and informative on home loans and budgeting. She provided great advice and put my mind at ease. Highly recommend.
Kelly took the stress out of searching for the best home loan offers on the market and did all of the preparation in order to make it happen. Very efficient, reliable and was always available whenever I had questions or concerns. Highly recommend
What can I say, other than THANK YOU. Craig and Kelly worked tirelessly to get our home loan sorted in the shortest possible timeframe. They have walked us through every step and were always available if we needed any further assistance or questions answered. They were an absolute pleasure to work with and I cannot thank them enough. I would highly recommend Craig and Kelly to anyone looking at purchasing a home and looking at sorting through finances. Five stars just isnt enough Thanks Team Carter
Kelly and her team were amazing in helping us change our home loan for better services features and rate. Kelly made it as painless a possible as our previous home loan was our first and we were venturing into new territory so were unsure as to what to expect. Most definitely recommend using Mortgage Choice.
Kelly and Craig did a fantastic job at helping me navigate the minefield of purchasing my first home. Couldn't recommend them highly enough
Kelly and Craig are very helpful and patient with our lack of technical skills
Got all our money worries sorted.
Highly recommend Kelly and her team. Provided multiple home loan options and advice. If you are after a home loan or other financial advice, I highly recommend you contacting Kelly and her team.
Kelly and Craig provided exceptional service as our mortgage brokers. Their expertise and dedication made securing finance for our home loan a smooth and stress-free process. We highly appreciate their professionalism and would confidently recommend their services.
Mortgage Choice became our lender through coincidence with a Real Estate Agent of a property we were curious about but did not purchase. Kelly Carter became our go to and showed patience with us as we headed towards our goal of home ownership.
Kelly is helping my husband and I start on the right foot to buy our first home in Sydney We are young and newly married and are extremely grateful that Kelly has taken time to invest into our journey as we buy our first home. Her advice is unmatched, I can't recommend her enough
Kelly and her team have now helped us twice through refinancing our home loans. The support and advice Kelly has given us has been amazing. She has made the process of refinancing smooth and hassle free and as a bonus saved us money.
We strongly recommend Kelly and her team.
Kelli is amazing at what she does, efficient, knowledgeable and will work hard to get you exactly what you need
Kelly is fantastic She is so knowledgeable and has a personal approach. Kelly assisted me and my husband buy our first home and she guided us through the process, making it less stressful. Definitely a broker for life.
Kelly was so helpful She was very easy to contact, gave us great advice and lots of options Couldnt recommend highly enough
Amazing mortage broker Highly recommend. Kelly went above and beyond to help and support me with the purchase of my first home. Kelly was highly professional and has amazing customer service and rapport building skills The service was transparent and informative during the whole process. THANK YOU for all you have done, without you I would not have purchased MY amazing first house I look forward to continuing to work with you in the future
We can not recommend Kelly and her team enough We needed help sorting out our mortgage and Kelly made it a breeze from start to finish - all remotely too If you are thinking about using a mortgage broker absolutely reach out to Kelly as she knows her products and will help you find the one that is the best fit for you.
Kelly is amazing to deal with. She takes the stress away from dealing with the banks and provides a personable approach that puts you at ease straight away. We will only ever now use Kelly - regardless of where we live. Thank you Kelly
Anna and Kelly at mortgage choice are amazing they were able to give us numerous options in regard to getting a loan. Kelly is always just a phone call away if you are unsure and need to brainstorm your options. Anna was extremely helpful helpful when completing my application no question was silly. I would highly recommend these guys when looking to apply for a loan
Kelly continuously went above and beyond at every stage of our journey.
Her expertise, guidance and industry knowledge is exceptional and was able to help us tailor our loan to everything we needed. I have no doubt we would not have found the right thing without her and her team.
We had never bought a home before and it felt like a really daunting space to navigate, but Kelly made it easy and helped us feel secure and confident.
It took us months to find the right home and Kelly was always in our corner, helping us through and explaining every step of the process.
She and her team consistently made themselves available to provide property reports, advice and promptly answer calls and emails.
We can only describe the service as exceptional and there is only one person we will be calling to help us buy a home.
Thank you Kelly and your wonderful team, we are so grateful.
Kelly and her team were amazing. She was extremely helpful throughout the whole process and walked us through each step of the way, providing advice and options when needed. Kelly is very understanding, patient and always smiling which gave us a great level of comfort during the process. Highly recommend using Kelly on your mortgage journey.
Kelly did a wonderful job finding us a suitable home loan. Her communication was second to none and quick feedback
Kelly was great and helped me every step of the way with my refinance. She got me the best rate and made everything so simple and painless. Thanks Kelly I would have no hesitation to recommend Kelly to my friends and family
Kelly was great and helped me every step of the way with my refinance. She got me the best rate and made everything so simple and painless. Thanks Kelly I would have no hesitation to recommend Kelly to my friends and family
Kelly was amazing! She went above and beyond to get our home loan organised and set up in time. She kept us up to date with every step and I felt fully informed and confident with Kelly throughout the whole process.
Kelly was absolutely amazing when dealing with our home loan She went above and beyond to get our home loan organised and finalised. Our situation was not an easy one but Kelly made everything happen and made the process much easier with her great communication and making sure we understood each step. 100 would recommend Kelly to all my friends and family. I wouldnt go anywhere else
Kelly has gone above and beyond for us many times to help us reduce our loan payments, consolidate loans or just simply check the health of our current loan.
Kelly is fantastic at her job We wouldnt want to deal with anyone else. If you want someone that goes above and beyond to help then choose Kelly. We did and we couldnt be happier.
With a Broker for Life service model, Kelly Carter is a Broker that helps clients through the process in a professional and comfortable manner. Face to Face or remotely, Kelly's devotion to her clients is matched only by her knowledge of the process and her desire for excellent customer service. Kelly makes this process simple to navigate and enables people to realise their dreams. From first home to investment home, Kelly puts her customers on a path to success.
Kelly did a fantastic job at completing everything. The communication from Kelly was amazing, she let us know the process of each stage in the application and was happy to talk if we had any questions. I would recommend Kelly immediately to anyone I know! Thanks Kelly :)
Kelly has great communication, she explained the information she provided and the information I had to provide to her. She did a 110 of completing the application within the week of when I first started the process. Friendly bubbly character.
I can not recommend Kelly enough. She handled a complex situation perfectly and found me a great product. She kept me informed and made sure all went smoothly
We wanted to refinance due the interest increase, Kelly was referred to us by some friends who live in Bathurst and just financed to build a new in on the Central Coast.
Kelly was quick to contact us, had us filling out the appropriate forms that night. Within a couple of days, we had a Virtual interview with her and couple of days after that she call ed to say we have been approved by Mortgage Choice. Kelly made the process seamless, and hade great advise for us.
I highly recommend Kelly.
As a single parent and first home buyer, Kelly guided me through a very complex, time-consuming and overwhelming process. Without her help I would not be a very happy home owner today.
From our first phone call to in person meeting Kelly took the time to understand my circumstances and worked with me through the many requirements to meet the lending criteria.
At all times she made herself available, her extensive experience and Industry knowledge was evident in managing my application through multiple channels to a successful end.
Thanks again Kelly!
great service.
Kelly made what could have been a really difficult and stressful process easy, simple and smooth. She was incredibly responsive, always keeping us in the loop and providing helpful expert advice. Her understanding of the loans process and knowledge about exactly what the bank needed meant we had approval in record time. She went above and beyond and really looked after us I highly recommend Kelly for anyone needing a good mortgage broker in Port Macquarie.
Kelly is wonderful. I am a very lazy person when it comes to doing big things like refinancing and Kelly made it an easier process. Without her there for me to ask questions and to translate the paperwork for me I’d have been completely lost!!!!
Kelly helps to make sense of the mortgage situation and can find loans from places I've never heard from and also don't have the experience or energy to try to find anyway! Such personal service from Kelly and Anna is really appreciated, definitely not treated like a number like I was from CBA when they got my discharge - got a bog standard sorry to see you go and contact us email. Have already told others about her great service
Kelly was very professional, matter of fact and answered all of my questions. Kelly was available throughout the process. I have had many loans over the years and feel Kelly was one of the best for the process.
Thank-You
We used Kelly before for a refinance of our home loan and to consolidate debts at a cheaper rate. This allowed us to come back and get a new car. Kelly did another great job, great loan at a great rate. Everything we could have asked for easy, convenient and a simple process.
So easy to deal with and recommended to family and friends ??
Kelly was amazing from the start and kept me informed throughout the process. Kelly provided advice on the best mortgage options for my situation and was able to get me a great deal on a loan
Kelly has been incredible!!
We honestly cant thank Kelly enough for our loan. This is not just a loan, this will be life changing for us. We wanted to bring our life plan forward and start traveling around this beautiful country. To own our new van and ute is a dream come true. Kelly has made this process so easy and always kept on top of things that we missed. Kelly was always messaging or calling us with updates so there was no stress at all. We cant wait to start traveling and enjoying this incredible opportunity Kelly has helped achieve for us
Broker for life.
Kelly went above and beyond, and achieved for us far more than we expected.
Brilliant work Kelly.
My adviser was great, kept me up to date so I knew everything that was going on
Kelly is a pleasure to deal with. She goes above and beyond to ensure we understand the processes and helps us to achieve our our goals. 5 years of dealings with Kelly and we could not recommend her more!
Kelly is absolutely professional, friendly and easy to deal with. The process of reviewing and renegotiating our home loan was seamless and incredibly fast due to her fastidious personal service and knowledge. I highly recommend Kelly to anyone seeking a service driven, client focussed mortgage adviser.
I thought I had a good deal going on my home loan but Kelly found me a better option. Always helpful, professional and contactable. Highly recommend.
Kelly is the consumate professional as nothing is too much for her to do. Kelly makes choosing the right Home Loan easy and hassle free. Once you've settled on your choice of Lender, Kelly does all the work, liaises with the Solicitors and keeps you informed every step of the way. I wouldn't hesitate to recommend Kelly to anyone looking for a mortgage or just wanting to refinance.
Thanks Heaps.
Garth, Natasha & Dakota
Kelly was extremely helpful in all stages of the process. She listens well and her advice is above and beyond what I would expect. We have already recommended Kelly to friends and we will only use Kelly in the future. Thank you! Chelsea L.
We were so appreciative of the service Kelly from Smartline provided for us, always ready to answer any questions and help as much as we needed. We highly recommend Kelly for any of your finance needs.
Kelly has been fantastic. I am a first home buyer and Kelly was able to educate me so I am well informed in making such a big decision. Kelly was also pivotal in finding the most suitable home loan for me and keeping in constant contact with the bank, my real estate and the conveyancer to ensure everything would run smoothly (which it did). I cannot thank you enough Kelly.
Quick easy nothing was an issue
Kelly Carter was fabulous.
Kelly was fantastic throughout the whole process.
The bank wouldn't even meet with us to discuss the possibility of getting a loan, but Kelly meet with us, was able to get us a loan for our new property & we were able to keep our original property that we will now rent out. We couldn't be happier with this & the service provided.
100% happy with Kelly, will certainly be getting further business from me in the future.
Kelly was absolutely amazing you done a great job
Kelly was amazing. She listen to what we where looking for in a debt consolidation and worked to get us the perfect solution. We are now much better off with a consolidated loan at a better rate. Kelly kept us informed every step of the way. I could not recommend her more highly.
Kelly was amazing. So helpful finding the right loan for us to consolidate our debt. Thank you
Kelly has been exceptional to deal with. Kelly is personable, flexible, clear communication and has kept us informed throughout the whole process.
Great service Kelly was always very helpful through the whole process
Kelly went above and beyond. She was very easy to communicate with. Being first home buyers we weren't sure what to expect, but Kelly was super approachable and very helpful with the whole process. Would recommend
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
