Reviews
Average client rating
4.9/5 From 521 Reviews
We've had such a positive experience with Karen's team, special thanks to Erin who has made our re-finance process such a breeze and stress-free experience. I highly recommend the team to anyone looking for a mortgage broker. The team are professional and responsive by always keeping us informed of the process and our options. Thanks again
These guys where awesome to work with and very helpful
Erin has arranged two mortgages for us this year so far and the whole experience has been seamless we would highly recommend Erin and the Mortgage Choice Cleveland team.
Always so good to deal with, another change of Mortgage providers, for our investment portfolio
Thanks to all the Team for making it so easy
Great Result
Steve Rosemary Jones
Great experience. Very thorough and able to provide good options for my refinancing. Good follow up and making sure everything is running smoothly post settlement.
Ryan was really great Was very thorough and went above and beyond to help us refinance our home in a short timeframe. He made the whole process as easy as it can be.
I had an outstanding experience with Erin and the team at Mortgage Choice Cleveland over the past few years. I first reached out to Erin in early 2022, hoping to find a broker who could help me turn my dream of owning a home into reality after my divorce. As we approach the end of 2024, Im thrilled to say that Im finally settled into my new home, and I cant thank Erin enough for her support throughout this journey.
The level of communication and customer service I received was exceptional. Erin was always responsive, providing guidance and answering all my questions with patience. She took the time to understand my unique situation and worked diligently to secure the best options for me. I definitely recommend Mortgage Choice Cleveland to anyone seeking a reliable broker. They truly care about their clients and go above and beyond to make the home-buying process as smooth as possible.
This team is teeming with team spirit. My communication with any team member was met with patience despite my financial or technological incompetence. With their support the financial side of the purchase of our beautiful new home was almost effortless. We would highly recommend this team of amazing people to our friends and family.
I purchased a property with the help of Erin and Karen, they were both very easy to work with. They helped me through the process and made it easy to understand what needed to happen, while professional they were also quite personable which helped to ease my nerves having never done this before. Would recommend them to anyone at any time. Very happy
Cant recommend Karen, Erin, Ryan, The A team at Mortgage Choice Cleveland highly enough. This is the 2nd time dealing with them and we wouldnt go anywhere else. They went above and beyond to get us the best deal and provided us with clear, prompt communication all through our building process. We are so grateful for your help in getting us across the line and we are now settled into our beautiful new home.
I highly recommend Karen, Erin and the team. This is my 3rd time using these guys and they go over and beyond. Forever grateful Donz ?
I asked an industry leader Who is the best Broker in Cleveland and was referred onto Karen and her team, this recommendation was spot on. The entire team were incredibly helpful getting me finance to purchase a home, communication was A and they were very quick to send through the countless property profile reports I was after.
Karen and her team are a tremendous crew and they also have the benefit of having the most picturesque Mortgage Choice office, right on Raby Bay Harbour.
Ive been in Banking myself for 20 odd years and highly recommend this group, really happy with their service and will use them again.
Erin Le Comte, Karen Le Comte and all the team are fantastic Erin and Karen have been providing us with their services for many years. We appreciate the close attention to detail and prompt follow up. Karen and Erin are happy to answer all our questions and provide excellent guidance on the options available. Thank you Erin and Karen
WOW Karen and her team really know how to get the best deal for their customers. They knew what they needed to make the application and the process was seemless and quick. Approval in days not weeks. They followed the process right up to settlement. So professional, friendly and helpful. Highly recommend them to anyone.
The team at Mortgage Choice Cleveland were so helpful and made the process of increasing my home loan very easy. Special mention to Angela Marshall who went out of her way to ensure my loan got approved in a timely manner and the process was smooth and easy. Would definitely recommend Mortgage Choice Cleveland to anyone looking for a Broker to assist with your loan applications.
100 recommend Mortgage Choice Cleveland. Karen and the team, operate with reliability, honesty and integrity. Finding us the package that suited our needs and lifestyle. Erin and Ryan followed up our requests and navigated our options with future planning, always looking at the solution in a holistic manner. this is our 3rd major project with the team and we would not go anywhere else.
Great service once again from Karen, Erin and team. Difficult circumstances made easier by their professionalism, knowledge and resolve, all very much appreciated
Can whole heartedly endorse Mortgage choice Cleveland. The staff are Lovely, wonderful to work with and their service is sensational. They were able to offer a tailored touch, taking into consideration my personal situation and guided me on the best way forward making the transition practically seamless.
The service that Karen's team provides is second to none. I would like to give a shout out to Ryan, who managed our requirements, Ryan delivered when he said he would, and nothing was too much trouble. If you are looking for a highly professional Mortgage Broking Team that deliver results, these are your guys.
Excellent customer service
I am extremely satisfied with the services from Mortgage Choice Cleveland. Karen, Erin and Ryan's honesty and helpfulness made the entire process seamless. Clear communication at every step ensured I was well-informed. I highly appreciate their professionalism and would confidently recommend their services to others.
All I can say is Thankyou Thankyou and Thankyou to Karen, Ryan and team at Mortgage Choice Cleveland. Ron and I have so much appreciation for their help with our re-financing and making it seamless and easy for us. We feel so looked after and they genuinely cared about our situation and it took all the stress out of dealing with banks and mountains of paperwork. Karen and her team are there for you through every step and you can trust them to do whats best for you and your future. They all deserve more than 5 stars
Ron and Tarn
Was great help through out the whole process and always good communication so you no what’s going on with your loan
I am so grateful for Karen's guidance and support throughout the journey of buying my home. Her expertise and client service is amazing. I can't rate my experience with Smartline more highly!
As always, we received top customer service from Erin. When we thought we were stuck, Erin found a way to get us in a better position. This is why we keep coming back to Erin for her assistance. I cannot recommend her highly enough.
We were referred to Smartline, this is where we met Erin Le Compte!
We are so grateful to have had Erin guiding us through the whole process, answering all our questions and genuinely taking an interest in securing our first home.
Erin customer service was second to none and she went above and beyond!
Erin rocks!
Karen and the team went above and beyond what was needed to assist us with getting our first home. Ryan had all the answers to our questions, and Erin guided us through our loan documents in easy to understand language.We felt supported by a team that is passionate about what they do. We will certainly use them again.
We have been a client of Smartline for many years,once again Karen, Erin and the Team (Hannah, Ryan & Natasha) have enabled our dream to come true sourcing finance for both our house and land in Tasmania. All options were presented and explained and we were regularly updated on the progress. Special thanks to Erin with her calm and professionalism in dealing with our many emails and phone calls full of questions.
Thankyou Smartline Cleveland.
Karen, Erin and the entire smartline team were amazing and took such great care of us and went above and beyond to support us! Overall customer experience was outstanding.. Thank you Smartline Cleveland :-)
We've been using Smartline for eight years and are incredibly thankful Karen was recommended to us. Karen and her team are highly knowledgeable about current market conditions, making us comfortable in trusting them to seek out the best loan products to support our requirements. They're friendly and genuinely care, working hard with your best interest at heart. A massive thank you to Karen and her team for the ongoing support. We will always remain loyal to you and recommend your services to people seeking nothing but the same first-class service.
Karen and Ryan offered excellent advice initially and kept us informed throughout the process. They have helped us over many years with great service.
What a team Karen has assembled !!. Highly professional in all facets of what they do, once again they have outdone themselves, we are proud to say we use Karen as our brokers. We have achieved our current goal and are very happy, thank you all once again.
Steve & Nicola
I am absolutely amazed by the exceptional service by Karen and her team.
We have been with Karen since 2010 and cannot fault the professionalism and the results speak for themselves !!
Easy to deal with and would definitley recommended to family and friends.
Erin was a pleasure to deal with, always kept us informed and made buying our first home a stress free experience. I would not hesitate in recommending her to others.
I always try and tell friends looking st home loans to keep their eyes open and use a broker.
Easy to deal with, over all great experience.
Ryan kept us informed every step of the way and followed up on anything i enquired about. We were very happy with the overall service and advice given.
Once again we had excellent service when refinancing our Home Loan through Smartline Cleveland, even during the busy Christmas period there service was outstanding and where able to provide great advice, competitive rates and loan setup for our needs.
Erin and the team at smartline made getting my first home loan an easy and stress free process, couldn't recommend them enough, thank you :)
It has been a pleasure to have Karen & her team look after my banking finances for the past 15 years, they are always helpful & go above & beyond putting in many hours to achieve positive outcomes.
Thanks Karen Ryan & team...
The smart line team were very professional and proactive with my situation which was slightly different to many others. Overall I was very happy with my experience with smart line.
Erin was wonderful and really came through at the last minute with a finance product that suited my needs & saved the contract from falling through when my bank couldn’t help.
Karen, Tash, Ryan and the Team were fantastic. We have been with Smartline ever since they opened at Cleveland and Karen before that. Karen explains everything to you and let's you know your options in plain english. I am happy to recommend Smartline to anyone and know that they will be looked after. They are the best in the business!!! Thank you Smartline Cleveland
The team at Smartline Cleveland are amazing, very knowledgeable, promptly reply to emails, it's always a quick and smooth process, would recommend them to everyone
Awesome
Ryan and Karen were wonderful, they were able to resolve a long standing credit rating puzzle that was stopping me from having financial validity and ease. The only thing I would say in a negative way is that other loans seemed to be given urgent priority and it took a bit longer than I had expected, and in the beginning I would have liked to have 1 or 2 more opportunities of phone conversations instead of email, however I totally understand that they are busy servicing many clients/loans. Extremely thrilled with the friendly and professional manner in which my case was dealt with and very, very appreciative to have this riddle solved. Thank you Ryan.
I felt well informed and supported throughout the process.
Karen and her team at Cleveland Smart line are always great to deal with as a established customer with Karen I find her diligence of service and professionalism out standing. Its always easy to deal with the Smart line Cleveland team. Thankyou
Karen, Ryan and the team were absolutely amazing. I engaged Smartline after my previous broker let me down on time frame and would not have come together without Karen being so extraordinary 2 days before Christmas. I will certainly be recommending Smartline to anyone I come into contact with as they won't find a better broker anywhere. Thanks again for everything!
Karen and her team were fantastic. We are so happy we chose her Smartline business to help with our big move.
Many thanks to Karen & the team at Smartline Cleveland who went above & beyond to find us better rates for refinancing our loans. We highly recommend them for up to date, competitive mortgage advice.
Erin and Karen's professionalism and understanding of our needs has been exemplary. They have worked exceptionally hard for us in transitioning our complex loan set up to a simpler, financially better product than we have held previously. Erin, Karen and the entire Smartline Cleveland team have been responsive to our every enquiry. Erin and Karen have been outstanding. We cannot recommend them highly enough.
We have used Smartline through a couple of purchases now and find them excellent! We now live remotely in CQ, purchased a property here and they handled everything for us from Brissie! Highly recommend (and do so frequently with family and friends!)
Once again dealing with Smartline was efficient, positive and super helpful. Contact was regular and communication was very thorough, informative and helpful. Our adviser worked out the best solution to provide the best fitting loan making it an easy process
Fantastic team to work with. They helped me with my first home purchase and again with my second. I recommend Smartline Cleveland.
Karen, was very efficient punctual and help me every step of the way in finding the right loan for me.. I can't talk them up enough.
Erin was fantastic. As a first home buyer I really had no idea what I was doing, Erin answered all my questions and steered me in the right direction. I would definitely recommend smartline to my friends and family.
Karen and Ryan (Cleveland Branch) were very helpful and understanding and lead us through the process with great patience. I have recommended them to my son who who is trying to get into the property market soon.
I will continue to recommend my friends to them as they done a great job.
The entire team were so helpful through my refinancing process. Especially Ryan and Erin, always contactable and answering any questions I had. Would absolutely recommend!
Erin and Hannah did a wonderful job with keeping us informed throughout the whole process. If one of the girls were away the other kept me informed. They kept everything very simple which was wonderful. I highly recommend Smartline to anyone looking to refinance or purchase a new home.
Cannot fault Erin LeComte in any way - she was so wonderful to deal with and very patient. Any questions that we had she answered promptly and was able to clearly explain the details.
The entire Smartline Cleveland team have been very professional and made a very stressful process a breeze for us.
The whole team at Smartline worked together to answer all our questions and get our loan approved quick and easily.
Karen and her team are always amazing to deal with and super helpful.
Dealing with Karen LeComte is always a pleasure. Karen has helped me with my loan requirements on many occasions and is always professional, courteous and efficient. The best part of doing business with Karen is she knows the products inside out and knows which products are best suited to my needs. Thanks Karen, you always make it a stress-free process.
Karen is an amazing mortgage broker. So helpful, kind and caring. Would recommend Karen to anyone.
This was our third house purchase under their guidance, Karen and her team yet again made the whole process so easy and stress free.
I cannot recommend their services enough, as one of our home purchases ran the risk of failing to settle, however Karen's team intervention ensured everything went through on time as expected!
Thank you Team Cleveland, especially Ryan for helping us. Job well done.
A big thank you to Karen, Ryan and team for getting us over the line and helping our dream come true.
Thank you Karen & the team at Smartline we were starting to think we wouldn't get back into our own home again, but your encouragement & advice showed what was possible & now we're home owners again !
a big THANKYOU to Smartline for your help & guidance.
Erin's support made this review of my mortgage arrangements quick, painless, and wildly successful. I achieved better than the outcome I hoped for with minimal fuss and no direct involvement with the banks! Erin's communication was prompt, accurate, and friendly, making me feel I was in safe hands with what was - to me - a complex and overwhelming task.
Smartline Cleveland are amazing, very knowledgeable, quick to respond to any question, friendly and approachable, I would recommend then to anyone I know
I had a very unique and complicated loan process as it was attached to a court order.Erin,Ryan and then Karen worked tirelessly with the loan provider and their constant conversations with them and my solicitor finally achieved the result I needed.
Karen, Ryan and the team were absolutely awesome at every stage of the process. We would not have managed to buy our property without their help, advice and hard work. We are so grateful that we chose Karen and the team. Highly recommended!
I can't thank Karen, Erin and the rest of the team for moving our 4 loans to a much better rate. Through all the challenges they managed to answer all our questions and find the best deal to meet our loan needs. 100% recommend Karen and her team.
Erin and Ryan were fantastic, patient and kind even when I was stressing out. Would highly recommend them to everyone!
Have been with Karen and her team at Smartline for many years now and have found her to be helpful. I have and will continue to recommend her and her team to family and friends.
5 Star ?????????? Couldn't have asked for better service. Our situation was quite unique and very involved and Karen and Ryan provided the best possible service from start to finish. Would highly recommend them to anyone ????
We are very appreciative of the hard work that went into getting our loans over the line. Karen Le Comte and her team in Cleveland we very professional, and very helpful
The process of refinancing could of commenced earlier.
In terms of solving our needs we got good options to refinance. Once the application process begun it was a bit slow and not always able to connect with our advisor. The format of documents was unclear and resulted in multiple trips for witness signa
Smartline were exceptional and I would highly recommend them. They went above and beyond to help us get our loan. Karen is very knowledgeable. We were also so pleased with the interest rate that we recieved on our loan.
Working with Karen and her team (Ryan and Natasha) was so easy and we felt completely supported every step of the way. Cannot recommend highly enough!
Very professional team, always contactable, polite, courteous and willing to help in any way. Thanks so much to Karen and Erin for all their assistance in helping us refinance our home loan. We will be recommending you.
Once again Karen and the team went above and beyond for us. Couldn’t recommend highly enough. Nathan D
Erin went above and beyond in helping me with this, and was able to answer all of my questions very quickly and concisely.
Karen & Ryan were friendly, responsive & very helpful with somebody who has little experience with the ins-and-outs of refinancing. No question was too daft and received a clear and concise response. I'm very happy with my Smartline experience.
There are not words to convey how highly we recommend Karen and Erin Le Comte and the team at Smartline Cleveland. They went above and beyond in helping us to get into our new home in time for Christmas. Genuinely 5 star service.
It is clear that Karen makes an excellant example of client service and expertise for her team to follow. I could not fault any part of my experience. Thank you to Karen and your awesome team.
My wife & I were nervous about meeting with a mortgage broker due to our past history. We were made welcome & were comfortable within minutes that we had the right decision contacting Smartline. Would recommend them to everyone.
Karen and her team were positive friendly and never gave up until we were in our new home. We will be using Smartline as our long-term broker.
Karen and Ryan were really helpful. they made the whole process run smoothly.
Erin was AMAZING from start to finish. She was extremely helpful, friendly and very responsive. She took the stress out of the whole process. I can’t believe I’ve never used broker before. I will definitely be recommending Smartline Cleveland!
Karen and Ryan were fantastic! A great result and I'm looking forward to making my new house my new home. Thank you!!
Karen provided excellent service, ensuring that we received the best interest rates and even went to the bank to see if we could be compensated for extra funds that the bank took from us.
Erin is an incredibly hard worker, sought after numerous options available to us and when situations flipped, she adapted to find the solution to get the finance through, highly recommended ??
Smartline Cleveland has truly become a family affair as our children have grown up, married and bought homes of their own. Smartline CLEVELAND is the gold standard. Craig Burgess
Fantastic service great communicators and ensure the best outcome for their client! Well done Karen and her top team!
Our lender went above and beyond. She was easy to talk to and explained everything thoroughly. She kept us updated throughout the whole process and tailored our loans to best suit our needs. She was easily contactable and secured us our dream home
Karen and the team at smartline Cleveland were awesome. Great advice with options that suited my situation.
Both Erin and Ryan were very warm in their communication. We were able to ask as many questions as we liked to get a better understanding and they would respond in a timely manner.
Karen and Ryan were fantastic. They took a financially nervous couple renting, to a confident couple that have bought their first home. So happy for all of their help and great service, couldn't have done it without them!
Truly professional but personal too. They were all approachable and knowledgeable.
Karen and Ryan were just amazing with my refinance - they arranged everything perfectly. The process was smooth, simple, and they saved me a decent amount of money on my repayments each month. Thanks Smartline Team!
We have used Karen for many years over multiple transactions. She always puts us first and makes the process as easy as possible - and she is a delight to deal with.
I was a First home buyer and the team made everything super easy
Karen and Ryan were exceptional in helping and suporting us to get the right loan. From the beginning to the end of the process they gave 110 %
We've been using Karen for the last 6 years and have been really happy with the first class service from her, Ryan and everyone in the team. They're professional, friendly and really care about you.
Karen was phenomenal; her guidance- not to mention her patience- was priceless and endless. I felt like she was with us every step of the way.
The process was smooth due to the fact I was assisted and guided through the process by my brokers
Happy to recommend
As always, Karen and her team are professional and use their expertise to get you the right loan. Thank you Karen!
Karen and Ryan were fantastic from the outset. They were always available and went above and beyond to make sure we were able to complete our loan application successfully. Great job guys! Thankyou
Karen has been by my side over many years and I trust her advice and friendship.
I was very happy with everything Erin did and she was really very patient with me as well. I really appreciate it as I was unsure of what steps to take and I had every confidence with her.
We used Karen and the Smartline team in Cleveland having used them before for our financial loans. We find their service excellent and follow up also. Thank you for helping us with the arrangements and advice in our recent transaction.
My first home loan and Erin and Karen were unbelievably understanding and patient. Constantly accessible and were able to push settlement through on a tight time frame. Couldn't ask for anything more!
Nothing to improve on.
Unbelievable service and very easy to deal with. Helped me with anything I didn’t understand and we’re a pleasure to deal with
Erin worked hard from start to finish to find the right loan for our circumstances and correspodended with the builders and conveyancing solicitors to make sure the settlement of our old and new home happened on the same day
A good experience knowledgeable advisor and great team. Well done!!
Karen & the team went above and beyond to make sure they got us the best deal and also met our tight finance deadlines. Thanks guys, appreciate the help!
Smartline made our journey through home buying a positive one. Truly appreciated their expertise but also approachability & friendliness.
Karen and Erin made the process a whole lot easier for myself and my wife being new to the process. The team there are always happy to help and easy to contact.
We are so grateful to Karen, Erin and their Team at Smartline Cleveland.
Their support during our financial process to build our new home, was excellent.
We felt guided and heard through each step, and all of our questions were answered clearly and quickly.
We had a couple of unexpected small hurdles to jump along the way, but their patience and attention to detail was very much appreciated.
They also liaised seamlessly with our building company, and solicitors.
We have no hesitation in recommending Karen Le Comte and her team.
Thank You so very much – Ron and Vanessa Sumner
Extremely happy. Even escalated when needed to get the loan approved that day.
Answered all my question in a timely manner. When presented with refinancing options I told them none of them suited they got straight back to me with further options. The whole process went very smoothly. Thanks Erin
As usual the Smartline Cleveland team provided guidance, great communications throughout the process, professionalism, approachability and friendliness, always a pleasure to deal with, big thanks to all.
He team at Cleveland do an amazing job! We can fault the service we received. Thanks so much
a great experience. it has been many years since thew last time i organised a home loan, the team made it so easy.
The whole team was fantastic. Ryan was the main contact and provided a great service from start to finish
Karen Le Comte and her team are always on the ball.
Erin was very professional, helpful and proactive. Nothing was a problem and was ready to assist and support as and when requested through out the process.
I personally would rather a phone call than a email or text
Hi Ryan and Karen,
Thank you and thank you very much for your support through this process. Your persistence and effort is greatly appreciated. Regards, Daniel and Kasia
There is nothing Karen and her team could do better! It was a thoroughly professional and agreeable experience for me.
Fantastic experience, every step explained so we understood the process thoroughly. Would and do, highly recommend. Thank you Smartline Cleveland.
Karen was exceptional in every possible area. Any questions we had they where answered very quickly and all ways keep us in formed and up to date through every step of the loan process.
You guys are great to deal with and will continue to deak with you in the future. Thankyou
Absolutely excellent service
Absolutely excellent service
Great to deal with, easy process and the team are always helpful!
Great to deal with, easy process and the team are always helpful!
Karen and Erin are the best in this industry. They are patient and tenacious and make what is such a complex process seem easy. I would highly recommend their services to anyone who is looking to buy their first home, or looking to buy again. So professional and so kind and considerate, their advice is trustworthy and honest.
Overall the service was fantastic and the outcome exceeded my expectations.
I had to change the title on our house because it was in my maiden name, if I had known, I could have done it weeks earlier. Also I found it wasn't necessary to hire a solicitor, I was able to do it myself.
Other than that it was a great service. I always felt I could call or email with any concerns. If karen wasn't available, the team we always hapoy to help. I have learned a lot and eould happily reccomend Smartline.
Thanks
We were extremely happy with the service provided by Karen & her team as she brokered this mortgage and a couple of unforseen hiccups along the way. We would gladly recommend her to others.
Karen has always been a very professional and approachable and caring advisor, who we felt completely understood our needs and circumstances. She has always given 150%. We feel she is an excellent representative for Smartline.
Karen and the team have been a great help. They communicate very well to their customers so that we understand exactly what we are doing. Always happy to help in anyway.
After a bad experience in the past with a terrible mortgage broker we were hesitant on going through anyone else.
After being highly recommended by a few of our friends, we decided to go and see Karen and her team.
We have been amazed at the difference it has made for our family financially and how well run and professional her office and staff are.
Can definitely recommend Smartline Cleveland
Nathan Davies
Had complete trust in Karen - unlike other advisers we have had where felt we needed to keep double checking things. Karen was everything you want - knowledgeable, friendly, organised. Thankyou
Karen is Awesome! Did such an amazing job! thanks again
Karen and her staff have been a pleasure to deal with, a very professional team.
Erin was really easy to work with. she helped me throughout the entire process with every step and keeps following the progress. Her emails are very detailed which helped me better understand everything. Erin thanks a lot once again.
This was the first time I have used an advisor for a home loan . Karen was very helpful and always readily approachable . The entire Smartline team at Cleveland were marvellous . As a working woman , who does not have a lot of spare time, this whole process was such a good option . I would have no hesitation in recommending Karen to others.
Karen and Erin were out contacts and both were fabulous. They were always on top of everything and kept in constant communication with us. I would recommend them to anyone that needed a broker and we will definitely use them again.
With great pleasure.
The Team at Smartline Cleveland has been a pleasure to deal with.
My broker was truly exceptional, her communication and dedication to
her role is a credit to the Smartline Brand.
I would HIGHLY recommend them to be your Broker when purchasing a property.
Again I thank her and her team for making my purchasing experience very easy.
Kind Regards
Smartline made it very simple and easy for my first time getting a loan, the staff were very helpful and prompt in letting me know what was going on.
We have always received outstanding service and commitment from Karen and her team.
The whole team a smartline Cleveland made my dream of owning and running my own earthworks company a reality and with ease from start to finish with a Friendly knowledgeable service in a great location. I would highly recommend!
Some of the best service i have ever seen and i have been in business a long time.
Fabulous service, always helpful and very nice people to deal with
We heard about Smartline and Rebekah from a family member and now have three family members owning more than one property.
Their advise, professionalism, attention to detail and accurate and prompt services make the very difficult decision to part with your hard earn money a smooth transaction, you know the best deal has been found for you. No stresses no hidden costs. I continue to recommend their services. They have an amazing team at Cleveland. Thank you so much! Marisa
Have used Karen and the cleveland team on a few occasions, have always been able to assist me with my needs, efficient and reliable with great customer service every time.
We found Karen and Erin to be very easy going. The informal approach made the whole process simple and stress free. We stayed in constant email contact throughout the process. We always felt appraised of, and in control of, the refinancing. Thanks for your service.
Karen, Sonia and Ryan from the Cleveland office kept me posted every step of the way and made the whole process of refinancing relatively stress-free for me. The loan I now have has helped me to start rebuilding my life financially and has given me financial freedom and I am now looking forward to the next project, in which I will definitely be seeking the assistance of the Cleveland team again.
I can't thank everyone enough for the help and support they have given me.
Our scenario was a very difficult one, and while our bank and other mortgage broker had not been able to help us, Karen found a way. We really appreciated that she was patient with us when we were getting stressed, and she remained confident and positive through the whole process. Thank you Karen.
Karen and her staff (especially Ryan) made the whole process painless, an absolute pleasure to deal with such people with high professional standards.
Both Erin & Karens' effort, understanding and patience was very much appreciated. Definitely would not of gone through with it without their help
Fantastic service
During my loan process I was assisted by Karen Le Comte's associate and Loans Administrator Erin Le Comte, whilst Erin secured me a very good rate with the banks and was friendly, approachable and always available to answer my questions within an appropriate time frame, it would have been answered my questions quickly it would have been good to have had some contact with Karen as her name was the Loan documentation. Sonia Mackenzie has since been in contact me with since my loan settled. Sonia also called me the day before settlement and also sent an update with the date of my first loan repayment and amount which was also helpful.
Since my new bank account has been opened, I’ve only received a debit visa card this week (05/09/2016) and have since been in contact with St George to open another offset account in order to be able to make every day transactions. Up until receiving the first debit visa card I’ve been unable to use the initial account to make necessary transactions and have had to rely on using my credit card.
I would however still recommend Smartline to friends and family as they take the hassle and stress that’s associated with completing the loan documentation paperwork etc. and offer very competitive rates.
Karen and her team kept me informed through the whole process. They were extremely approachable and helpful and always reminded me that they were more than happy to answer any questions or concerns that I may have had.
Karen and her team have assisted me with the purchase of our second home, whilst we have moved around over the past 10 years, I have always referred back to Smartline in Cleveland.
Karen's expertise and ability to provide realistic advice during what is a very stressful time was invaluable. Our loan application was full of challenges and hurdles all of which Karen and her team assisted us through, whilst maintaining a sense of calm and reassurance. I cant thank Karen and her team enough for their assistance and I will recommend Smartline, Cleveland to all of my friends.
It was difficult for me to say exactly who my adviser was as i was sort of passed around to a few different advisers. At the end of the day i got my loan and it all seems to be working.
Erin , Karen & the team at Cleveland have helped my wife Judy , & me previously with a home loan , we would not go any where else . They are excellent at their job & nothing is a problem for them . We have recommended them to our daughter & son in law who are looking to purchase their first home , as we know Erin will do all she can to get them the best deal . Thanks again , Andy & Judy
It wasn't just karen that great the whole cleveland branch are fantastic couldn't find a better crew to help us nothing was a problem strongly recommend them to all our friends and family cheers
Amazing service, would never go anywhere else!
Awesome service all staff members were excellent
This is the second time i have been contacted to participate in this survey. I am as pleased with the service this time as i was a few months ago. I'd also like to acknowledge Anthony Walklate, whose name doesn't appear in the drop down box. Anthony was exceptionally helpful, polite, courteous and always addressed any issue in a timely manner. He went above and beyond and I'm very grateful.
I would definitely not hesitate to contact Karen and Smartline for my next property purchase.
We are repeat housing mortgage business. Karen and her Team again could not be faulted at any stage of what is a stressful process. We were guided through all options with the pros and cons fully explained. The final recommendation is a package that is tailor made to our needs. A most professional service delivered in a most personal and customer oriented manner.
What an incredible team. Nothings too hard, their service is superb and the deals get done, every time. I'll never go anywhere else, just like everyone else I know who has been to Karen.
T.H
Easy and friendly. nothing was to much trouble for Anthony
Great service was very happy for everything Anthony done for me
Karen and her team were always available to answer any queries, keep track of progress and help explain the process. This was our first purchase of property in Australia and we are so pleased we had Karen on our side.
Gareth & Michele Southwell.
Very happy with the service I received ... especially the patience shown while I fuffed about with settlement! Thank you!
Anthony is professional and was extremely helpful , we have recommended him to our friends and family and like us very very happy with the standard of service he delivered to all of us
I would strongly recommend my Adviser to friends and family. Her knowledge in the field and dedication towards client satisfaction is exceptional.
It was attention to the big aspects as well as the little things. Very professional and helpful. Thank you so much.
My initial point of contact, Karen, was on holiday during the loan process. Her associate, Anthony Walklate was very helpful and got everything organised accordingly. Great team effort!
I found Karen to be the most helpful and articulate mortgage lender I have ever dealt with. Her professionalism and confidence in explaining each option was extremely reassuring yet she discussed these options in such a personable way. I am sure she is a tremendous asset to the smartline brand!!
Anthony was my main contact however I recieved great service from all his colleagues on my journey. Everyone was across my case so in the absence of Anthony I had continuity. I would like to also acknowledge Erin & Karen. Thanks team
I have already recommended Anthony to my sister, who has since made an appointment to see him. Couldn't fault him!
Karen and her team made the process so easy. would highly recommend anyone needing assistance in purchasing a house or a car for that matter dont hesitate to give them a call . kind regards Adam & Amantha Burns
Karen and her team exceeded our expectations - a wonderful service which I will certainly recommend!!
Excellent friendly service :) would reccomend 10/10 to all family and friends!
We can't thank Karen and Anthony enough for all their efforts. We were really stuck and struggling with the bank we used to bank with when trying to purchase another home. Karen and Anthony who are such lovely people helped us achieve our dream house. Without their knowledge and high level of professionalism we would have given up and just stayed in our existing home which would have impacted long term on our financial situation. Will definitely use their services again and recommend them to anyone.
Having had some not-so-good experiences with advisers elsewhere I was a bit worried about meeting with Anthony - but what a pleasant surprise! Anthony took the time to talk with me about my needs, hopes, and fears and really listened to my comments. He discussed all the options I could come up with and added a few more that I would never have thought of. He treated my requests, questions, and changes of mind with extreme courtesy and professionalism and never made me feel like I was causing him any trouble. The deal he found for me has stood up to all my subsequent searches for improvement. In short, he made me feel like I could trust him and that trust has not been misplaced.
I've indicated that Karen Le Comte was my adviser, however I'd also like to acknowledge that Anthony Walklate assisted in Karen's absence. I would score Anthony with the same ratings as Karen. The most outstanding part of the service for me was that Karen, listened to me and treated me with a genuine caring and warm approach but at the same time she was honest and freely told me what was in my best interest. There was no sugar coating my options and what i needed to do to accomplish my financial future, always maintaining a professional and respectful demeanour. Her knowledge and all round advice was far superior than anything i've ever experienced by sitting with a bank manager. Thanks to Karen, i can live more comfortably and my future is brighter. Thank you Karen and Anthony.
Karen is an excellent adviser. She is very explanatory and easy to understand. I would highly recommend Karen and the Cleveland Smartline team.
Karen and her team were so helpful and readily available to assist with our queries. Very happy with the service.
Our experience with Smartline was a rollercoaster mainly because of dramas we experienced with the commonwealth bank. Smartline Cleveland were very good at following up our concerns with the bank and getting back to us. Our experience this time compared to last time (aprox 4yrs ago)however was in my opinion not as good. Karen LeComte looked after our affairs 4yrs ago and was very thorough. This year we seemed to deal with many different assistants, making the expereince less personal and more complicated. Overall I would recommend Smartline Cleveland.
Karen was very knowledgable and guided us through the whole process. She was always contactable and no question went unanswered. I will definitely be recommending and using Karen again in the future.
Anthony was more than hopeful with me. I wouldn't been able to do it all by myself, getting all the documents that I needed and where to get them from.
Anthony was more than hopeful with me. I wouldn't been able to do it all by myself, getting all the documents that I needed and where to get them from.
Anthony was very easy to deal with, always contactable and able to answer all our questions. He found the loan most suitable to us (to link in with all our existing accounts) and managed to secure us an agreed lower rate which was great.
The whole experience was the most stress free loan process we have ever been through. Will be using Anthony and the Cleveland team for all of my financing needs in the future.
once again Karen LeComte and her team were fantastic. Nothing was too much trouble, no question was a dumb question. We now live on the gold coast but would travel to bne in a heartbeat for her professional advise and services
We were referred to Smartline by a friend and Karen and the whole team at the Cleveland office are so friendly, warm and very professional - it really is a pleasure to be working with them and we have referred them to our friends who are now working with them and are very happy too.
The team at Smartline did an excellent job in solving my predicament and would have no hesitate in using them or recommending them.
I always receive excellent service at Cleveland. Karens team always keep me inform and advise the progress of my applications
she made us realise we can have the acreage dream we are after without putting us beyond our means.
Found Karen to be very helpful , very knowledgable and provided prompt service. On top of this her support staff are polite n very efficient. I thank Karen for saving me money , getting me a better home loan deal. She is now looking after my partner and daughter. I'd certainly recommend Her to anyone seeking financial guidance
Karen steered us through the once daunting process of property investment and helped us build a portfolio of 6 houses. We are currently undertaking the development of one of these properties, again under her tutelage. She is more than advisor, she has become a good and trusted friend.
Karen 'Superwoman' Le Comte, Thank you.
Karen does a great job and goes out of her way to make sure My needs are met
Karen delivered far more that we expected. Her level of knowledge and truly understanding the clients needs are a welcome sign in todays world. All the staff at Smartline are approachable and first class. If you are looking for any type of loan you would be mad if you don't contact Karen Le Comte. Brad and Veronyka Carter
I did feel that our personal situation was looked at and considered when advising the best options available to us. This is the main reason that I think dealing with Smartline pays off, you are looked after from the personal point of view and not just for getting more business.
Karen and her team provided excellent advice and worked very hard to acheive the best interest rate in a timely manner
Throughout our process there were lots of extras needed and Karen was amazingly supportive. I would recommend Karen and her team to any of my friends and colleagues as they are a very professional team and kept us informed at every step.
Karen took all of the work out of our housing loan process.It was like paint by numbers and she gave us the numbers. She was with us every step of the way. Extremely professional operation.
Karen use helped me purchase two properties now and I definitely wont be buying anything without her never ending support and extensive experience. It is really helpful to have someone so energetic and passionate about their job to tell you exactly what you need to do. They tell you the list of documents required right at the start and then THEY deal with the lender which is fantastic.
Aswell as Karen, we had Marisa looking after us. The whole team there are very friendly and easy to talk to. Thank you for all your help.
Karen and her offsider Marissa did a great job organising my loans. They kept me up to date with what was happening, and helped me through the paperwork. Karen has been organising my finance needs for over 15 years (through Westpac and Smartline), and will continue to do so. Smartline is lucky to have her and her team.
The team at smartline continued to support us and backed us even when things seemed impossible. It is only through this that we were able to achieve our dreams of renovating our little shack by the water. Thank you!
We saw the ad in the local paper , bayside bulletin , rang up regarding a home loan & some finance advice , we were absolutely rapt with the service we got from the whole team at Cleveland Smartline , we would highly recommend them to anyone in the market for financial advice . we actually sent our daughter & son in law to them for house loan advice , Thankyou to all the team , Andy & Judy Ballantyne
We have used Karen for a number of loans over a number of years and found her service to be excellent
I will never go anywhere else. Nor will the folks I've recommended. Over to you.
I will never go anywhere else. Nor will the folks I've recommended. Over to you.
Karen Le Comte along with Jackie Klees were just fantastic. My loan was not an easy one to secure and I came with a lot of baggage. low income,single mother of 2,recently separated,but these girls made me feel like part of their family they were looking after. I tried banks myself but got rejection after rejection which made my self worth even lower. I don't know how they did it but I am finally in my own home and have passed on their names to many of my friends. I couldn't have done it without them, forever grateful.
Karen Le Comte was unbelievable. So down to earth and personable. She discussed all my loan options in an understandable and friendly manner which I think is fantastic for the first home buyer. I feel very safe with her. 10/10!
Karen not only negotiated an excellent rate on our loan but also ensured our other banking needs where met with the new lender
I have given at least 8 of my friends & colleagues Karen's info and I know 3 of them have gone through Smartline.
Karen provides platinum service. She makes herself aware of my existing portfolio of properties and is always well prepared to advise and discuss my investment needs with me.
Andrew did a great job and kept me up to date with progress throughout the process. He always called when he said he would, very rare these days!
Very happy with their service. Great communication and very friendly team.
AS ANTHONY was working at Cleveland two days a week (He was standing in for Karen who was on holidays)most of the time I spoke with Jackie Glees and I would like to state that she is a big asset to your business Any time I spoke with her she made me feel very comfortable She was always happy and very helpful I would have no hesitation in recommending any of my friends to Karen and her staff as they make you feel like family and they are all an asset to your company
This was my second round with Karen at Smartline and a little more complex - refinance/investment loan and a homeloan as well. Karen's advice was invaluable in making us aware of how to capitalise on our current home while minimising the debt for our new home. Even though the entire process dragged out over 6 months due to employment instability Karen remained informed about our options and it was almost as though the 6 month delay never existed. Even when Karen was overseas the Smartline team, particularly Jackie Klees, made the process not quite painless but certainly endurable. I would say more but we have just moved from Dalby and Melanie and I are now too busy transforming our house plus 3 acres on the Sunshine Coast into a home, and for this we cannot say "Thankyou" enough.
What an amazing job you guys have done for us, a special thanks to Jackie for your Lastest efforts and also to Karen for putting up us for so long, thanks for not giving up on us.
Karen went out of her way to assist. She met us after hours knowing my partner could not make it in business hours. We had a complex situation and when we found the initial solution may not be the best one, she redid all the paperwork and found us the best loans. The only reason I would not give a 10 is that we have had a little hiccup with our redraw facility and had to contact smartline several times to fix but that is now solved.
Karen and Marisa from Cleveland, were quick to reply if not able to take calls immediately. As first home buyers, everything was explained in terms easily understood. A great team.
Karen provides a personalised service with great back up support we have great pleasure in recommending her and her team to our families and friends
Andrew Hayworth was the initial contact with Smartline, fantastic service. Jackie Klees then brokered the mortgage through to settlement, again fantastic service. I will be engaging Smartline for future enterprises and highly recommend their services for anyone that requires mortgage advise.
Karen has looked after all our mortgage affairs since we moved to Australia just over 5 years ago. She is undoubtedly the best thing that could have happened to us. She is incredibly professional and knowledgeable, but most especially she is very personal and feels like a friend who always has your best interests at heart. We are a hesitant couple who err on the side of caution and Karen has always respected this and yet given us very well researched advice, options and space to make decisions. We cannot sing her praises highly enough. She is supported by an incredibly likable, friendly and professional staff.
They had to work very hard for me to get alone and they made it happen
Throughout the whole house purchasing process, Karen and her team from Smartline were the only ones to not only meet our expectations, but exceed them! Karen and the team were lovely, understanding and also able to clearly articulate exactly what we needed to know. From our experience, I have absolutely no hesitation in recommending Smartline Cleveland!
I found the whole team at Jillians office very helpful and her assistant Jackie Klees was always on the ball and I wouldnt go anywhere else in the future.
Karen and her team are fantastic. Nothing is to hard for them. If you have a problem they're onto it and get back to you promptly if they can't answer you directly. We have been going to Karen for alot of years now, and would be lost without her and the teams knowledge. Sharyn & Tracy
Holland Park West
Excellent!
The level of professional and personalised service provided by Jillian and the rest of the team was outstanding. They were able to tailor a loan specific to my needs and advise me on a complex set of circumstances.
I would like to thank Karen Le Comte for all her hard work in helping us obtain our first home loan. We had a difficult case due to our circumstances however Karen worked hard in order to get the loan approved for us. I would definitely recommend Smartline and Karen to all my family and friends. I truely believe if we went elsewhere, we wouldnt have a home loan today, thanks heaps Karen :) Regards
Steph and Steve Crombie
Karen has been very helpful with every aspect of the new relationship. The rating of 9 for question 2 simply relates to the fact that it is very early days into the new loan solution and we are yet to truely test it's worthiness. However we are confident it will clearly meet our expectations.
I highly recommend not only Jillian Clifford but also her work colleague Karen lecomte....both girls 10/10.....
Thoroughly enjoyed the experience using this service. They were able to assist and recommend services to support an end to end purchase for us. Would definitely recommend and use this service again.
Fantastic assistance from Karen and the team at Cleveland
The best service I have ever received getting a loan. Hassle free and so easy.
Very happy with the whole process. Was very well communicated and all finalised quite quickly and hassle free. Thanks again, will be back.
Karen is an absolute professional in what she does. I work for a bank yet I still go to Karen as I trust her judgement and know that she will process the deal with the minimum of fuss to me. The relationshisp that Karen has built and continues to build with her clients is exceptional and ensures she will always get my repeat business. A true legend!!!
Helpful advice and not condescending at all.
Karen has been very helpful and all advise has always been appreciated making our banking updates stress free. Great friendly staff and very obliging to meet our requirements.
Jillian and Karen have been great on both occasions we've used Smartline. My only comment would be that the level of contact and availability has dropped off a little bit towards the end of the process. I expect this is due to the transfer fo the application from the advisor to administration however on both occasions the service and advice we've recieved from administration has not be equalled to the exceptional service from the advisors. Many thanks
Dave
Very happy with the service provided ,but can't say the same for the solicitor we were dealing with on recommendation. Lack of information from solicitor as well as a couple of mistakes . Thanks for the service and opportunity to have our say. Regards
David and Trish Edwards
We have been dealing with Karen for many years and her enthusiasm never wanes. She gives 110% and then some to her clients. Nothing is too much trouble for her and she has built up a brilliant support team!!!
Nothing is too much trouble for Karen and the Smartline team at Cleveland. Karen's expert assistance and advice has enabled us to plan and put into action a healthy retirement plan. I cannot believe how easy the whole process has been from applying to settling our loans.
We appreciate Karen's willingness to think outside the square and go the extra mile to assist with a solution to our 'out of the ordinary' situation.
We have purchased 3 housed in 4 years thanks to the guidance of Karen Le Comte!
Karen, Jillian and Team made the entire first-home-buying experience easy. Karen listened to what we wanted and recommeded the perfect product at a great rate. The Cleveland Team are always happy to answer our endless questions (of which there are many). Even though settlement has occurred the Cleveland Team are there to support us, liaising with the bank on our behalf. Thanks Team!
karen is very profesional,she provides all the information at a level we can understand and also cares about the outcome
I think I lost my first attempt. Karen went beyond "the call of duty". She and her Team made us feel that we were the only clients they had on the days that we visited or when calling, emailing. Her product knowledge and the level of customer service she and her Team provide ought to be the basis of all Service to Clients - everywhere. It was a real pleasure to deal with them. And we would do it all again. Our Family has also.
We have used Karen 's service several times over 5 years. We are always 100% happy with her advice and professional team. Believe me we do not always make it easy for her, yet she never hesitates to deal with any obstacles along the way.
I've been dealing with Karen for 20 years plus, wouldn't go else where. Karen and her team are very professional
I really appreciated that Karen and her team were easily contactable, and kept me informed of the loan application process (including clear requests of what i needed to do, what i needed to provide them, and what they would complete on my behalf). It felt like they were holding my hand and guiding me through the process, which was great, as it was my first ever purchase and loan application. Karen and her team are also really friendly, warm, very approachable, and so helpful!
We would like to thank Karen and her Team at Smartline Cleveland, we can't thank Karen enough for all the help and assistance that she has provided us through our whole purchase process. We would highly recommend Smatline Cleveland to anyone who is looking for efficient and friendly service. Kind Regards
Mike & Louise Fulton
Karen was exceptional in assisting myself and partner in securing a loan. I had previous issues with my credit rating due to a lengthy and costly divorce but she was able to advise the course of action I needed to take to apply for the loan. I would not hesitate to refer friends and family to Karen Le Comte and her wonderful staff at Smartline Cleveland.
Karen was and is the most professional person I have met in all my dealings with financial brokers or bankers. Thank you for a great service.
Jillian and her assistant Marisssa, were there for us the whole way through the process -Creating a concise application for our loan. When it became clear that we would not have all of our housing quotes or the required deposit ready in time to meet the settlement date for our land, Jillian altered the application to ensure timely settlement of the land so we did not loose our deposit, whilst maintaining options to increase the original loan to encompass the building. Jillian followed through with support and good wishes for the land settlement - She then revisited the requirements for the construction portion of our loan application, offering support and encouragement. Jillian suggested the best way to show a clear "savings plan" to facilitate our application. We can't wait to get the balance of the deposit together to build our dream-home! We will end up with only one loan, at the best rate and conditions for us. Our loan has lots of features that make it ideal for us and our future endevours - Jillian worked for us. Thank you for your help and support - we will see you soon to complete the next stage!
Karen and her team, in particular Marissa Dixon, went above and beyond the service I expected to receive from my first time using a mortgage adviser. Our family was in the middle of a lengthy subdivision and building project when the unforeseen happened and we needed to split things in two. Not only did Karen help us to refinance from our long-standing bank to not one, but two more suitable lenders, she also spent considerable time and effort searching for an equitable strategy and solution that would suit all involved. Her efforts meant we didn't have to sell any part of the project, it smoothed the way for a happier financial resolution for our family change and kept our assets where they should be - with us. Karen also liaised with our builder and negotiated an extraordinarily flexible arrangement to delay payments until the refinancing was completed, and the whole time our builder kept on building on Karen's assurance. In short, Karen led us through a complex maze of re-financing and saved us not only time and a small fortune in solicitors fees but helped us retain our asset base - at a cheaper mortgage rate of course. So the only problem with rating Karen and her team out of 10 is there's no 11 ! They were amazing. A very happy customer,
Jan Thompson
Jillian was great and I would also like to say jacqui who works there was also great and very helpful great team
Karen cared about us - we weren't just another number
This is the third time we have been back to Karen and the team at Smartline Cleveland. Once again the service was exceptional, the time frame we had was very short but as a result of Karen knowing exactly what to do, we had no problems. A huge thank you to Marisa Dixon, always keeping me informed on what was going on, and helping out numerous times - going that extra bit makes such a huge difference. We have already recommended the Cleveland Smartline team to our son and he was just as impressed. Doubt we would ever go back to dealing directly with banks, this is so easy and very personal. Thanks for all your help we really appreciate it, we will certainly be back!
Karen made it all seem so easy.
I have been with Karen since 2000 and have purchased a number of properties in that time. I use no-one else and have recommended her to numerous friends and family members. Their feedback has always been positive.
Jillian, Jaqui and the team really went the extra mile to sort out various problems that we encountered along the way in the re-financing process. At all times, they were patient, concerned and did their best to achieve a timely and appropriate outcome.
The whole team at the Cleveland office were very helpful with any queries and keeping us up to date with the loan progress. The important thing for us was the down to earth and approachable manner of Karen and her team. Second time we have used their services and would never think of going to anyone else.
I am a details person. Karen was particularly patient with me and took time to explain details fully, until I understood and was satisfied. I appreciate that Karen seemed prepared to go the extra yard to ensure we received a product tailored to our needs rather than just considering her commission.
As always your professionalism as a whole is outstanding. The prompt and friendly service by all your staff is a credit to you all.
I appreciated how Jillian and the rest of the team kept me informed every step of the way and explained any questions or concerns regarding the process.
30/30 Great Score.
We have always found Smartline to be very professional in the way they run their business
Karen and her team are very professional and very prompt...you always feel like they have your interests at heart and that they are not just in it for the money....
Karen always makes the process run smoothly. She is easy to talk to and a pleasure deal with. We will always go back to her and would recommend her to anyone looking for financing.
We are very happy with the excellent service provided by Karen Le Comte and her staff.
Karen and her team did a great job and I'm pleased with the results. I'm keen to see the after sales service as anyone can set up a loan it's what they deliver after that made me pick Smartline. There were a few things with the NAB loan I took I will mention. 1)I was told the NAB would not open my account until after the loan went through so I had to put my pay in a tempory account which I did. The NEXT day I get a letter from the NAB with my account details saying the account is ready to use. I then had to go back and have my pay set up to the NAB account. 2)I ask did my new loan have a cheque book with it and was told we might be able to get one but I said don't worry. Next week I got a cheque book from the NAB ?. 3)There was a similar story with my credit card but I will not bore you with that as still going on. These problems were not the fault of Karen and her team but I did start thinking does the NAB know what they are doing and what have I gotten my self into. There was one thing I found very unprofessional and a bit ordinary on one of my visits to the Raby Bay office. Late in the afternoon when I arrived there was a grown teenage boy asleep on the customers waiting lounge in reception with his bum crack showing. Not a good look as you walk in the door.
Karen Le Comte is the ultimate professional , she is extremely knowledegable and nothing was too much trouble .
The exceptional service levels supporting a deep professiona knowledge of the financial markets. We were made to feel "special" and as if we were the sole priority. A very dedicated Rep who has the clients needs in their correct position at the top of the in-tray. What was potentially a very stressed period was made painless by the efforts of the Rep and her Team.
Just Awesome!!!
Great service and very attentive
The support and service was fantastic.
Karen and her team go above and beyond to make things happen as quickly as possible and keep us informed at all times.
All members of the team at Cleveland were involved throughout different stages of the process. I believe that they all went above and beyond the call of duty. Im sure without the team we would not have been able to purchase our first home. Thankyou
Karen was so knowledgable about all our options and made sure we understood them. She also looked at the 'bigger picture' which lead to the advice she gave us and we in turn felt comfortable with her suggestions on how best to make our money work for us!
The team were readily contactable and were very clear in their responses to our queries.
Karen persisted with the bank who I thought were over the top on a 43% LVR and thank goodness for that. I incurred over $1500 in penalty interest due to the St George's delay for settlement.
What I like most was just having to read and sign the contracts.
Excellent service and very on the ball with information and follow up.
Impecable Service from everyone at the office in Cleveland!!!
Karen was very helpful and professional, her banking networks and understanding of their processes greatly assisted the securing of my business loan
We really appreciated the follow-up on our loan and the way Karen and her team ensured everything went according to our needs.
The team at Cleveland were very friendly and helpfull and we would not hesitate to refer them to our friends and family.
The way Karen and her team never made you feel like any questions was to silly or and request was to hard was excellent!
Karen LeComte and Michelle Hawkins provided fantastic service during the course of our dealings with them. Karen provided us information months before we were even in a financial position to apply for a home loan.
I spoke with to many different people this time round and felt like I was lost through this process. I did not know the loan type until we had the papers to sign and had jumped threw hoops. We got a result but not what we had originally asked for however
Every in the office is friendly and willing to help.
The personal touches along the way makes you feel important - your not just another customer/number. You know that whoever has you as a client is looking out for the best for you.
My adviser was upfront and honest about my financial situation and was open about helping me and telling me my options for the future.
They were extremely helpful - nothing was too much trouble and they were also very knowledgeable.
Very helpful & NICE PERSON
Great Service yet again from Karen, Michelle and Julie.
We were on holiday during the loan/settlement process and Karen from Smartline Cleveland liased with our Accountant and Solicitor and the bank to make sure the process went smoothly.
Karen Le Comte and her team are fantastic and provide a first rate service. However, we highly value the opportunity to meet face-to-face with our home finance manager, and therefore re-finaced through a local lender.
Smartline's connection with our accountants gives us a greater level of confidence about our overall financial situation/plan
Staff extremely professional and friendly and communicated with us through the loan process.
Fantastic personalised service!
Detail check sheet to fill out with information or reminders as you go. Have had items that were discussed early in the piece nearly trip us up later on when they were over looked.
Found Karen to be very proffessional. Karen worked around my busy schedule and came out to my premises when completing the loan which was a great help not having to go to her. Great follow-up every step of the way.
I enjoyed the friendly atmosphere and the nothing was too much trouble attitude.
You Guys rock! I only have onje concern and that relates to the needing to change to fixed intest after drawing down the loan. Ros t ANZ informs me (not sure if she is right) that the loas could have been fixed right from the start which was my expressed
Everything was perfect!
Karen is not only very skilled in her area of business she is truely interested in doing the best she can for every persons situation - I have passed her details on to many of my friends and also sporting clubs - who are now also becoming involved as clie
Karen always knows what is happening with our loan applications and keeps us updated regularly. The office staff are helpful and get the job done. I have not had service that is as efficient and personal. I wouldn't bother going anywhere else.
Karen is a professional - there is no room for more "value adding"
Nothing to add, just keep up the good work.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
