Reviews
Why Mortgage Choice? Why Joanne Nugent?
Client testimonials reflect the care, attention to detail and the expertise of Joanne Nugent Mortgage Choice. Award winning service, coupled with over 130 "5 Star" reviews on Google ensures you are in good hands.
Average client rating
5/5 From 222 Reviews
Joanne has been amazing in helping me to secure the home loan from start to finish. Always available to answer questions and no questions are silly. Jo was with me every step of the way and always keeping me in the loop on the overall progress. Jo listens to my concerns and took time to explain everything with patience. Couldn't have done it without Jo's help and guidance.
Also Kristin was amazing and continuous to provide me update on the bank loan approval progress.
Highly recommend Jo and the Mortgage Choice team After being completely let down by one of the big banks, I called Jo and she came to our rescue.
Jo is super easy to talk to and get in contact with, understanding of your situation and finds the best option available for you and your circumstances. So grateful for the hard yards Jo and the team put in to get our finance over the line, even with a short deadline.
Joanne Nugent at Mortgage Choice did a great job Highly recommend Jo for any mortgage help you need.
Jo was amazing Very knowledgable and quick to respond and helped me buy my first home I ended up putting an offer down last minute without pre approval but thanks to Jo had finance approved way before the deadline, really took a lot of the stress away when buying a place
Highly recommend Jo and Kristin. Jo is an expert in the finance industry. She is professional and friendly and listened to our needs before generously offering her knowledge and suggestions. Both Jo and Kristin also kept us fully informed every step of the way. A fabulous local mortgage broker who knows her stuff.
Great service, offered up choices in a simple and straight forward way and listened to what we wanted from our loan.
Jo assisted us to restructure our finances, to find a bank with better terms and better accessibility. She was at all times cheerful, forgiving of my tardiness and highly effective at delivering her undertakings in very short time. I would not hesitate to recommend her to my friends or anybody needing a professional and personable mortgage broker.
We had a great experience with Jo to obtain a home loan to our need. The respond turnaround is quick. Jo took the time to understand our objectives and recommend the home loan which is most suitable to us. Thanks Jo to walk us through this journey
Joanne was an absolute rockstar throughout my first home-buying journey
Her exceptional knowledge, reliability, and prompt communication made the entire mortgage process seamless and stress-free.
Her friendly yet professional demeanor put me at ease, answering all my questions and concerns with clarity and patience. She consistently went above and beyond to ensure I secured the best possible rate and terms.
I couldn't recommend Joanne highly enough If you're looking for a mortgage agent who truly has your best interests at heart, look no further.
Jo was extremely knowledgable, professional, courteous, and patient through the many ups and downs that purchasing a house brings. She provided continuous support with navigating the complexity of various home loans, always going above and beyond to provide help wherever and whenever possible to find the mortgage that best suited my needs. She was undoubtedly crucial in helping me secure my first home and I would recommend her to everyone.
THANK YOU JOANNE AND KRISTIN We just settled on our house yesterday and cannot thank Jo and Kristin enough. We had a complex situation as small business owners but Jo worked tirelessly to find the best loan and submit the mountain of paperwork to get our approval in seven days. Then Kristin took over to get us through to settlement. We felt supported the whole way, we great communication and having the one person to contact in each stage was so reassuring. This is our second loan through Jo and will be back knocking on Jo's door if we need any more loans.
I cant recommend Jo more highly to find the very best loan and to smoothly see the whole process through to settlement. Ours was more complex than an ordinary mortgage but Jo and Kristin showed the perfect blend of tenacity and proactive planning to ensure all securities and documents were in order to achieve settlement right on time. It was a great comfort to have such experienced and calm hands steering us through to a very happy outcome.
Jo Nugent was a legend helping me secure refinancing to buy my ex out of our family home so I could stay there with the 4 kids. Jo took all the stress out of the paperwork, footwork and having to deal with banks. She identified the right lender, submitted the application, and traced it through the assessment process to approval and settlement. Nothing was a problem - so professional and respectful to deal with.
I have no hesitation in highly recommending Jo and I would use her again in the future in a heartbeat.
Toni
Highly recommend Jo. She is extremely knowledgeable and professional. She helped throughout the entire process of buying our first home and was extremely quick with responding to our questions. We used Jo when we first entered the market whilst on maternity leave- she navigated the entire thing and made everything stress free.
We have come to Jo again with our refinance and couldnt be happier. We would and do recommend Jo to anyone.
Deserves 5 stars. Have used them twice and both times have been stress free. Communication is amazing. If you are looking for a mortgage or refinance Joanne and Kristin and the team you want on your side
Joanne is the best home loan broker I have ever seen I highly recommend her exllent services She organised the best home loan for my property. Thanks Jo Kind regards, Alireza Bahadori
My husband and I worked with Jo for over three years to secure our first home. Throughout this time, we placed countless unsuccessful offers and had to apply for pre-approval a number of times. Jo was so incredibly patient and supportive, providing us with a number of options and always dedicated to making sure they were the right options for us. She was fantastic at explaining things in clear, easy to understand language too - essential when it's your first home I look forward to working with Jo again, as we consider investment properties or our next family home.
Joanne and the Mortgage Choice team were great. Always responsive, great advice and brilliant support on getting a mortgage solution that is great value and suits us
Highly recommend Joanne was incredible throughout the entire process, was always more than happy to answer any relevant and silly questions we had as first home buyers. You will not be disappointed engaging Joanne to help you with this process. Thankyou so much for your help
I cannot rate Joanne highly enough. She has helped me secure six loans thus far and hopefully many more to come. She is clearly an expert and is an absolute delight to work with. You won't regret engaging her for all things mortgage related.
Jo was incredibly helpful and explained the process from start to end. She was always available to answer questions and it was wonderful to have such streamlined access to such a knowledgable mortgage broker. Thank you Jo for a fabulous service.
Joanne and Kristen came recommended to me and both have been fabulous at helping me secure a new home loan. Changing over Christmas was stressful and they made the process as easy as possible Thank-you Joanne and team Sacha
Jo was an absolute pleasure to deal with again. She made everything simple and seamless.
Jo recently assisted us with a build refinance and was amazing. She is very knowledgeable and communicated really well, answering any questions we had quickly and clearly. I would recommend her to anyone and plan to use her in the future.
Great service Excellent range of possibilities and banks
Jo was amazing, goes well above and beyond just organising financing and really held our hands all the way through settlement. A lot of work and research into products that are taylored to our requirements. Will not go anywhere else for financing.
Update Went through a build refinance with Jo, again went above and beyond to make this as painless as possible.
Thanks Jo
As a first-home buyer, the mortgage process was extremely intimidating. I am so relieved to have engaged Joanne From the outset, Jo was so helpful, patient and human. No question was a silly question, and she always made herself available to help me. Jo is so genuinely compassionate and truly cares. I will recommend Jo and the team at MortgageChoice to anyone starting their property journey. Thank you so much
Jo helped us get approval for our first home. The process wasnt that easy but Jo helped us through all the steps. We went with the the first home buyers guarantee. Would be happy to work with her again.
We're so thankful to have found Jo to help us with our home loan - we'll never deal directly with a bank again Jo has patiently run us through all of the options, including several mind numbing bridging scenarios, and all of our questions have been answered promptly and clearly. Thanks Jo
It was an absolute pleasure working with Joanne. Her expert guidance and patience were instrumental in smoothly navigating the process of choosing the perfect lender. Joanne expertly handled every step, from initial application to tracking progress, all the way to final approval and settlement.
I encourage anyone seeking a seamless lending experience to make Joanne their first choice.
This was our 2nd time utilising Joanne's expertise. Both Joanne and her team were nothing short of amazing. Answering questions promptly, patient when we were delayed in responding to questions or providing documents. It takes so much stress out of loan applications to have such a reliable team to support and guide you
Very helpful and kept us up to date the whole time.
For the second time the experience of using Joanne and her team has been nothing short of amazing. Friendly, fast, efficient service. If you aren't using Joanne, you are missing out. 1010
Jo recently navigated us through a somewhat complex refinance process. Throughout, Jo was highly communicative, professional and knowledgeable, and demonstrated absolute commitment to us as her clients. I would highly recommend Jo to anyone who is looking for a quality mortgage broking service. Thanks again Jo
Jo was simply outstanding What could potentially be a very stressful undertaking was made easy and straightforward. Highly recommend Jo and Mortgage Choice
Joanne is a great broker, highly recommend her. Thanks Jo
Thanks Jo for your assistance with our re financing needs. You made the process seamless and stress free. Appreciate your help and we wouldnt hesitate to recommend your services.
Thank you Jo for your patience and support while we navigated our way into the property market. The property reports and communications were helpful. As well as your kind settlement gift and donation to a charity. Thanks Jo and we look forward to you supporting us with our mortgage ensuring we have the best arrangement for years to come
Jo was so friendly and accommodating. She supported us every step of the way and efficiently secured a loan that suited our needs. Would definitely recommend Jo.
Very thorough and knowledgeable, provides great and responsive support
Jo was excellent The whole process was very easy with great communications and relevant information. Very much appreciated the service.
Highly recommend, very friendly, efficient, and helpful. Made the whole process effortless.
Jo was patient with us as we navigated our way back into the property market. She wasn't pushy and gave us time to make the decisions we needed to make.
Once we were ready she made the process of identifying the right lender easy.
Highly recommend Jo to anyone needing someone in their financial corner.
Thanks Jo.
Joanne was so professional yet so easy to talk to, she made the entire process seamless She guided us through the initial stage of what the approval process would entail, she tirelessly answered our questions around our lending options and then stuck by us every step of the way Joanne exceeded our expectations in every way and we couldnt recommend her more highly
Joanne is without a doubt the best mortgage broker I have ever worked with and we have bought and sold a number of times. She is approachable, friendly and responsive - all things that are absolutely essential when going through the stressful home buying process.
I am a single parent, with several dependent children, and I was expecting my borrowing capacity to be fairly limited. Due to Joanne's relationships with the lenders, I was able to get a large loan - enough to purchase a home in a great area, with enough space and bedrooms for all my kids to have their own rooms, and close to family support. The approved loan was higher than all the online calculators predicted - without her work I wouldn't have been able to buy our dream place. And our interest rate is currently sitting around the 5 mark as of April 2023 - a very good rate for this time
The application process was unbelievably quick and easy. I contacted Joanne on Monday to ask for an assessment of my borrowing capacity - she got back to me with an approximate amount based on the info given by Tuesday morning, and I put an offer in on my place by Tuesday afternoon. The offer was accepted Wednesday, I got all the paperwork back to Joanne by Thursday....and I had an unconditional mortgage approved from my preferred lender before I left work on Friday - 24 hours from paperwork to mortgage has got to be some kind of record
I even asked Joanne to go back to the bank to ask if I could retain some of my savings thereby increasing the mortgage slightly and it was approved by the Tuesday
This is my second time working with Joanne as she helped my ex-husband and I with a loan on our previous home - also not an easy process as he was self-employed - and it was likewise an excellent result for us.
I am now 6 months in my new home, and I could not be more thankful that I had Joanne on my side throughout the process.
Thank you, Joanne
Jo is excellent with that she does and made purchasing my first property an easy and seamless process. She answered all my many questions always in a timely manner and explained everything very clearly that made sense to me. I felt comfortable with her expertise and recommendations with finding the right lender for me. Her communication is outstanding and I was updated on every step in the process and with what to expect next.
I would recommend her to anyone and would definitely use her in the future. Thanks Jo!
Joanne made the whole process of buying our home so easy and simple, nothing was too much trouble and she was always available to answer even the simplest of questions. If you want a mortgage broker who is easy to talk to, extremely professional and always has a friendly smile I can’t recommend Joanne enough 10/10
We can’t thank you enough Jo.
Joanne made the whole process of buying our home so easy and simple, nothing was too much trouble and she was always available to answer even the simplest of questions. If you want a mortgage broker who is easy to talk to, extremely professional and always has a friendly smile I cant recommend Joanne enough 1010
We cant thank you enough Jo.
Joanne provides excellent service and has helped us every step of the way in buying our own home
I found Joanne to be very professional. She gave informative and useful answers to all our questions. We live overseas so it was a pretty complicated mortgage application, but she was responsive and helpful throughout the whole process.
I found Joanne to be very professional. She gave informative and useful answers to all our questions. We live overseas so it was a pretty complicated mortgage application, but she was responsive and helpful throughout the whole process.
From the very first meeting, we knew we were in good hands. Jo was able to secure us the best rate possible for our circumstances. The renewal of our investment property mortgage was less stressful with Jo in control dealing with the lender. Jo and Kristin always kept us up-to-date during the process. Thank you Jo & Kristin. Highly recommended. Will be in touch when our fixed rate expires :)
Jo came recommended to me and didn’t let me down, made everything super easy to get my loan approved. Will definitely use again.
Jo came recommended to me and didnt let me down, made everything super easy to get my loan approved. Will definitely use again.
From the very first meeting, we knew we were in good hands. Jo was able to secure us the best rate possible for our circumstances. The renewal of our investment property mortgage was less stressful with Jo in control dealing with the lender. Jo and Kristin always kept us up-to-date during the process. Thank you Jo Kristin. Highly recommended. Will be in touch when our fixed rate expires
Jo is amazing Incredible communication, very knowledgeable and just a pleasure to deal with. Highly recommend
Jo is excellent with that she does and made purchasing my first property an easy and seamless process. She answered all my many questions always in a timely manner and explained everything very clearly that made sense to me. I felt comfortable with her expertise and recommendations with finding the right lender for me. Her communication is outstanding and I was updated on every step in the process and with what to expect next.
I would recommend her to anyone and would definitely use her in the future. Thanks Jo!
Jo is excellent with that she does and made purchasing my first property an easy and seamless process. She answered all my many questions always in a timely manner and explained everything very clearly that made sense to me. I felt comfortable with her expertise and recommendations with finding the right lender for me. Her communication is outstanding and I was updated on every step in the process and with what to expect next.
I would recommend her to anyone and would definitely use her in the future. Thanks Jo
Jo Nugent assisted me to get a mortgage and buy my first home. I found her to be very caring, compassionate and non-judgemental. She was very professional and communicated efficiently. I would definitely recommend her to anyone.
Jo Nugent assisted me to get a mortgage and buy my first home. I found her to be very caring, compassionate and non-judgemental. She was very professional and communicated efficiently. I would definitely recommend her to anyone.
I could not recommend Jo enough. She has made the process of buying our first home a seamless journey despite tight deadlines and hiccups with our financing. She made an effort to include us in the process when needed and updated my partner and me in a timely manner.
From our first meeting to putting in an offer for our house a mere few days later, Jo was incredibly helpful with walking my partner and myself through the process of buying a house as first home buyers. She worked tirelessly after hours and was prompt in responding to our concerns.
Jo and Kristin made the loan process run very smoothly and their regular updates throughout the process made sure that we were never too stressed. We are stoked with our new home and truly have both Jo and Kristin to thank!
I would recommend Jo and Kristin to anyone considering buying a home.
Jo was incredibly helpful to both my partner and I as we purchased our first home. I would have no hesitation in recommending Jo to anyone considering buying a house - her availability and willingness to answer questions made our purchase much less stressful!
Specifically, Jo was able to provide us with a clear indication of which lenders would provide us with an LMI waiver. She was then able to provide us with a clear upper limit for our borrowing capacity which enabled us to have confidence when submitting offers - this limit proved accurate and we had a very smooth process of securing finance with Jo’s assistance. Even whilst finance was in the process of being approved both Jo and Kristin (mortgage choice loan processing manager) actively communicated with the bank to ensure we met our contractual obligations.
Overall, we could not be happier with the work Jo has done - she clearly takes great pride in both the quality and thoroughness of her work and as a prospective (and eventual) buyer this was incredibly reassuring as we navigated an unfamiliar process.
This is the second time that Jo has helped me with a loan - initially as a first home buyer, and then with refinancing.
Jo is friendly, personable and professional. She ensured that I had a good understanding of my options throughout the whole process, and was patient with my numerous questions. There were a couple of speed bumps (well out of her control!), but I was well supported by Jo and her team to quickly come up with a plan B.
I couldn't recommend her more, and intend to engage her when the need arises in the future.
Review #2 (Oct-22)
I knew I was going to be in safe hands because this was my second time using Jo for my mortgage!! She once again exceeded my expectations, always going above and beyond. The whole process couldn’t have run any smoother and her professionalism, expertise and knowledge of the industry is exceptional.
Kristin is also excellent at managing the processing of the loan. She kept me informed throughout the whole process, providing timely updates and clear communication the entire time.
Jo and Kristin are honestly amazing. Their commitment to their clients and communication is unrivalled and they always had the time to take my calls when I had questions around the process (even on settlement day).
I couldn’t have been happier with the outcome and would give them a 10 star review if I could! I would definitely use them again, without hesitation!!
Review #1 (Mar-21)
I could not speak more highly of Jo. She was excellent to deal with and always available keeping me updated throughout the entire process. From the beginning, Jo was more than happy to calculate different lending scenarios for me, whilst I was still figuring out where I wanted to buy. Her knowledge of the lending process and products available made navigating my first purchase so simple and easy to understand. With Jo there was always a way around every single hurdle and she was highly efficient and meticulous throughout.
She provided very professional and friendly advice and went the extra mile to ensure the process ran very smoothly. When timeframes became very tight and a matter of urgency, she was so calm and reassuring and kept me in the loop every step of the way, ensuring no deadlines were missed. Kristin on the loan processing side of things was just as amazing and easy to deal with as well!
I could not have purchased my first home without Jo. For me availability and communication were vital and Jo was always ready to take phone calls, answer emails and even texts promptly. She was honest, upfront and most of all trustworthy in her opinions and understanding of the process. I could not be happier with the service, product and rate that Jo was able to secure for me. I cannot thank Jo enough for her help and ensuring that my purchase settled without any issues!!
Jo was incredibly helpful to both my partner and I as we purchased our first home. I would have no hesitation in recommending Jo to anyone considering buying a house - her availability and willingness to answer questions made our purchase much less stressful
Specifically, Jo was able to provide us with a clear indication of which lenders would provide us with an LMI waiver. She was then able to provide us with a clear upper limit for our borrowing capacity which enabled us to have confidence when submitting offers - this limit proved accurate and we had a very smooth process of securing finance with Jos assistance. Even whilst finance was in the process of being approved both Jo and Kristin mortgage choice loan processing manager actively communicated with the bank to ensure we met our contractual obligations.
Overall, we could not be happier with the work Jo has done - she clearly takes great pride in both the quality and thoroughness of her work and as a prospective and eventual buyer this was incredibly reassuring as we navigated an unfamiliar process.
I could not recommend Jo enough. She has made the process of buying our first home a seamless journey despite tight deadlines and hiccups with our financing. She made an effort to include us in the process when needed and updated my partner and me in a timely manner.
From our first meeting to putting in an offer for our house a mere few days later, Jo was incredibly helpful with walking my partner and myself through the process of buying a house as first home buyers. She worked tirelessly after hours and was prompt in responding to our concerns.
Jo and Kristin made the loan process run very smoothly and their regular updates throughout the process made sure that we were never too stressed. We are stoked with our new home and truly have both Jo and Kristin to thank
I would recommend Jo and Kristin to anyone considering buying a home.
Review 2 Oct-22
I knew I was going to be in safe hands because this was my second time using Jo for my mortgage She once again exceeded my expectations, always going above and beyond. The whole process couldnt have run any smoother and her professionalism, expertise and knowledge of the industry is exceptional.
Kristin is also excellent at managing the processing of the loan. She kept me informed throughout the whole process, providing timely updates and clear communication the entire time.
Jo and Kristin are honestly amazing. Their commitment to their clients and communication is unrivalled and they always had the time to take my calls when I had questions around the process even on settlement day.
I couldnt have been happier with the outcome and would give them a 10 star review if I could I would definitely use them again, without hesitation
Review 1 Mar-21
I could not speak more highly of Jo. She was excellent to deal with and always available keeping me updated throughout the entire process. From the beginning, Jo was more than happy to calculate different lending scenarios for me, whilst I was still figuring out where I wanted to buy. Her knowledge of the lending process and products available made navigating my first purchase so simple and easy to understand. With Jo there was always a way around every single hurdle and she was highly efficient and meticulous throughout.
She provided very professional and friendly advice and went the extra mile to ensure the process ran very smoothly. When timeframes became very tight and a matter of urgency, she was so calm and reassuring and kept me in the loop every step of the way, ensuring no deadlines were missed. Kristin on the loan processing side of things was just as amazing and easy to deal with as well
I could not have purchased my first home without Jo. For me availability and communication were vital and Jo was always ready to take phone calls, answer emails and even texts promptly. She was honest, upfront and most of all trustworthy in her opinions and understanding of the process. I could not be happier with the service, product and rate that Jo was able to secure for me. I cannot thank Jo enough for her help and ensuring that my purchase settled without any issues
This is the second time that Jo has helped me with a loan - initially as a first home buyer, and then with refinancing.
Jo is friendly, personable and professional. She ensured that I had a good understanding of my options throughout the whole process, and was patient with my numerous questions. There were a couple of speed bumps well out of her control, but I was well supported by Jo and her team to quickly come up with a plan B.
I couldn't recommend her more, and intend to engage her when the need arises in the future.
I cannot recommend Joanne from Mortgage Choice enough. Joanne met with us at our home after hours and listened to our dreams and ideas, she was able to identify what we needed currently and in the future.
She was able to provide us with an extensive list of lenders and identified the ones best suited to our situation. She had great knowledge in the loans available and what they offer and provided us with a report that included all the information. If you are looking for an expert to provide you home loan information than Joanne is the lady to call.
I cannot recommend Joanne from Mortgage Choice enough. Joanne met with us at our home after hours and listened to our dreams and ideas, she was able to identify what we needed currently and in the future.
She was able to provide us with an extensive list of lenders and identified the ones best suited to our situation. She had great knowledge in the loans available and what they offer and provided us with a report that included all the information. If your looking for an expert to provide you home loan information than Joanne is the lady to call.
Joanne recently helped us navigate the minefield that is securing finance for a second property, refinancing and changing our lender. Joanne took us through the process, made recommendations regarding new lenders and lending options – basically, Joanne managed the entire process, kept us on track and, smoothed out all (and there were plenty) of the speed bumps and essentially made an over-complex process simple. Use her. It will save you money and your sanity. She's also a really nice person to work with. Steve & Myriam
This is my second time getting Jo to assist with my mortgage and all I can say is she is brilliant! She did a thorough requirements gathering and refinance search for the best deal for us.
From her professionalism to her friendliness, I can't fault her or her services. I would highly recommend her to anyone I know. We will certainly be using her services again. Also to add, her colleagues are also very good.
This is my second time getting Jo to assist with my mortgage and all I can say is she is brilliant She did a thorough requirements gathering and refinance search for the best deal for us.
From her professionalism to her friendliness, I can't fault her or her services. I would highly recommend her to anyone I know. We will certainly be using her services again. Also to add, her colleagues are also very good.
Joanne recently helped us navigate the minefield that is securing finance for a second property, refinancing and changing our lender.
Joanne took us through the process, made recommendations regarding new lenders and lending options basically, Joanne managed the entire process, kept us on track and, smoothed out all and there were plenty of the speed bumps and essentially made an over-complex process simple.
Use her. It will save you money and your sanity.
She's also a really nice person to work with.
Steve Myriam
Jo was an absolute pleasure to deal with. She made the whole process easy and efficient. The deal she found for us will save us so much money over the life of our new home loan.
Jo was an absolute pleasure to deal with. She made the whole process easy and efficient. The deal she found for us will save us so much money over the life of our new home loan.
Jo is a fantastic broker! She is communicative, reliable and helped us secure our first home. I would highly recommend Jo for anyone needing a mortgage broker.
Jo is a fantastic broker She is communicative, reliable and helped us secure our first home. I would highly recommend Jo for anyone needing a mortgage broker.
This was our first ever mortgage and Joanne took us through step by step even when we asked the same question 10 times!! Definitely recommend even for re finance down the track. Totally happy new home owner!!! Aaaaaa+++++
I don't have enough words to express how grateful I am to Joanne, Kristin and the team. I knew nothing about buying a home before I came to them but I was met with the upmost understanding and professionalism which made me feel like no question I had was too ridiculous. My calls and emails were answered almost immediately which made me feel at ease, even down the last minute and post settlement. I'd never use anyone else.
I don't have enough words to express how grateful I am to Joanne, Kristin and the team. I knew nothing about buying a home before I came to them but I was met with the upmost understanding and professionalism which made me feel like no question I had was too ridiculous. My calls and emails were answered almost immediately which made me feel at ease, even down the last minute and post settlement. I'd never use anyone else.
Joanne was absolutely brilliant in navigating what was an extremely frustrating 15 month-long land and house sale due to lengthy delays by the developers. She was patient, professional, and kept us up to date throughout the entire process. We not only felt valued as clients but also as individuals. I would recommend Joanne 100 times over without hesitation.
Joanne was absolutely brilliant in navigating what was an extremely frustrating 15 month-long land and house sale (due to lengthy delays by the developers). She was patient, professional, and kept us up to date throughout the entire process. We not only felt valued as clients but also as individuals. I would recommend Joanne 100 times over without hesitation.
After a disappointing experience with my current lender, I decided to employ the services of a Mortgage Broker to refinance. Jo took the time to understand my circumstances and provided an excellent service throughout the entire process.
After a disappointing experience with my current lender, I decided to employ the services of a Mortgage Broker to refinance. Jo took the time to understand my circumstances and provided an excellent service throughout the entire process.
Joanne and her team was fantastic. Knowledgeable, excellent communication and follow up, really made the process as easy as possible. Thank you so much Joanne!
Joanne and her team was fantastic. Knowledgeable, excellent communication and follow up, really made the process as easy as possible. Thank you so much Joanne
Jo was our mortgage broker who worked with us over the last couple of months to purchase our first property and I wish we could give more than 5 stars because she is so amazing! We feel so lucky to have had Jo on our team as newbies to the whole house buying process. From our first meeting we knew we were in such good hands throughout the pre-approval, formal approval and settlement stages. We were so impressed with her professionalism, expertise and willingness to go above and beyond the expected level of customer service - for example when our offer was accepted for the place that we would go on to eventually buy, our borrowing situation had changed since our initial pre-approval and we were stressed that this would impact obtaining formal approval from the lender. Jo answered all our questions and eased our concerns all the while this was after COB on a Friday and then she continued to work on our updated application over the weekend so that everything was ready to go by the Monday. We are so happy with our competitive interest rate which was thoroughly researched by Jo based on her exact understanding of what we were looking for.
We would also like to extend a massive thank you to Kristin McLeish (Loan Processing Manager) who was paramount in receiving formal approval and then ultimately the settlement. Kristin was super responsive to all of our queries and regularly provided updates and check-ins which was so appreciated especially as our chosen lender had been notoriously slow and unresponsive. Kristin put the pressure on them to ensure our timelines for the finance condition and settlement were met, I don't know what we would've done without her (we'd probably still be waiting for settlement!).
We cannot thank you both enough for getting us into our first home!
From Kelly, Josh and Penny
Jo was our mortgage broker who worked with us over the last couple of months to purchase our first property and I wish we could give more than 5 stars because she is so amazing We feel so lucky to have had Jo on our team as newbies to the whole house buying process. From our first meeting we knew we were in such good hands throughout the pre-approval, formal approval and settlement stages. We were so impressed with her professionalism, expertise and willingness to go above and beyond the expected level of customer service - for example when our offer was accepted for the place that we would go on to eventually buy, our borrowing situation had changed since our initial pre-approval and we were stressed that this would impact obtaining formal approval from the lender. Jo answered all our questions and eased our concerns all the while this was after COB on a Friday and then she continued to work on our updated application over the weekend so that everything was ready to go by the Monday. We are so happy with our competitive interest rate which was thoroughly researched by Jo based on her exact understanding of what we were looking for.
We would also like to extend a massive thank you to Kristin McLeish Loan Processing Manager who was paramount in receiving formal approval and then ultimately the settlement. Kristin was super responsive to all of our queries and regularly provided updates and check-ins which was so appreciated especially as our chosen lender had been notoriously slow and unresponsive. Kristin put the pressure on them to ensure our timelines for the finance condition and settlement were met, I don't know what we would've done without her we'd probably still be waiting for settlement.
We cannot thank you both enough for getting us into our first home
From Kelly, Josh and Penny
Jo was amazing, goes well above and beyond just organising financing and really held our hands all the way through settlement. A lot of work and research into products that are taylored to our requirements. Will not go anywhere else for financing
I was looking for a new broker and I have found her Joanne was very helpful, responsive and knowledgeable when it came to refinancing our home loan. Joanne provides a very personable, friendly, knowledgeable service and no questions went unanswered by her and her team, which included Kristin who helped settle our loan in a very timely manner. Joanne listened to our needs and wants for our next loan and the process was an absolute breeze. I will be using Joanne for our financial needs in future Thank you
I was looking for a new broker and I have found her! Joanne was very helpful, responsive and knowledgeable when it came to refinancing our home loan. Joanne provides a very personable, friendly, knowledgeable service and no questions went unanswered by her and her team, which included Kristin who helped settle our loan in a very timely manner. Joanne listened to our needs and wants for our next loan and the process was an absolute breeze. I will be using Joanne for our financial needs in future!! Thank you!
Words can not describe how amazing Jo is She helped us through what would usually be a very stressful process and made it easy. She goes above and beyond so if you're looking for someone to help you through the process of buying or refinancing I can't suggest her enough.
Jo has been an amazing support to us during our first home purchase. It made the journey less stressful, knowing someone was looking out for you When we saw a potential property, Jo was always ready to crunch out the scenarios for us. All our questions were answered so promptly and even on weekends too No question was a silly question because she was so understanding. When it came to the finance approval, she really made it work for us and we are so thankful we made it through We are grateful for her expertise and knowledge with different lenders so we could get a loan with the best rate
Jo has been an amazing support to us during our first home purchase. It made the journey less stressful, knowing someone was looking out for you! When we saw a potential property, Jo was always ready to crunch out the scenarios for us. All our questions were answered so promptly and even on weekends too! No question was a silly question because she was so understanding. When it came to the finance approval, she really made it work for us and we are so thankful we made it through!! We are grateful for her expertise and knowledge with different lenders so we could get a loan with the best rate!
We can not speak highly enough of Mortgage Choice. Jo was fantastic to work with, consistently provided updates and completed the job in a timely and efficient manner. We were first time buyers and had thousands of questions. Jo was incredibly knowledgeable and went out of her way to help and keep our minds at ease
Special shout out to Kristin who is also incredible at what she does. Both Jo and Kristin would send email updates on Sunday's which shows their commitment to customer service dedication to getting the job done. Here's to our first property together and certainly not the last. Thanks ladies.
Jo assisted my partner I to attain our first property and I couldn't imagine going through the process with anyone else She assisted us with beginner knowledge step by step throughout the loan process, providing us with many options for our home loan too. I have recommended Jo to all my friends family
We have used Jo several times over the last few years with buying / selling / refinancing and everything else in between. Always super helpful, and very knowledgeable with what she does. She provides different scenarios and ways to do things that we would never have even thought about ourselves. Has definitely taken the stress out of navigating through the process. Very personalised and friendly service - Nothing has been put in the ‘too hard’ basket which we have appreciated!
Jo assisted my partner & I to attain our first property and I couldn't imagine going through the process with anyone else! She assisted us with beginner knowledge step by step throughout the loan process, providing us with many options for our home loan too. I have recommended Jo to all my friends & family!
Jo was amazing. So lovely to deal with and always very responsive.
We have used Jo several times over the last few years with buying selling refinancing and everything else in between. Always super helpful, and very knowledgeable with what she does. She provides different scenarios and ways to do things that we would never have even thought about ourselves. Has definitely taken the stress out of navigating through the process. Very personalised and friendly service - Nothing has been put in the too hard basket which we have appreciated
Joanne is excellent. Not only did she find a bank willing to help us out, she advised us on options I never would have known about and on how to get better deals. She came highly recommended and did not disappoint. I will definitely be using her services again when we the time comes.
Joanne is excellent. Not only did she find a bank willing to help us out, she advised us on options I never would have known about and on how to get better deals. She came highly recommended and did not disappoint. I will definitely be using her services again when we the time comes.
It is hard to write just a few words that express how amazing Joanne’s service was. It was very much an individualised and supportive service with Joanne taking the time to listen to my specific circumstances and wishes and then championing my application every step of the way. Joanne has excellent knowledge of the financial institutions she works with and knows which ones will support specific scenarios. She was 110% confident that my application would get through even when I was losing hope that the banks would ever stop asking for more documents! She and her colleague Kristin worked tirelessly, making sure that everything was progressing, even late into the evening when the bank had not finalised settlement with 1 day to go! Would highly recommend.
Joanne was brilliant, she looked at our situation individually and helped us navigate which options were available to us and made the whole process so much easier than our past experiences, even down to which pages to sign on the paperwork. She was a delight to work with, and when we're looking for our next purchase we will 100% see her again. I could not recommend her any more highly, she is brilliant!
It is hard to write just a few words that express how amazing Joannes service was. It was very much an individualised and supportive service with Joanne taking the time to listen to my specific circumstances and wishes and then championing my application every step of the way. Joanne has excellent knowledge of the financial institutions she works with and knows which ones will support specific scenarios. She was 110 confident that my application would get through even when I was losing hope that the banks would ever stop asking for more documents She and her colleague Kristin worked tirelessly, making sure that everything was progressing, even late into the evening when the bank had not finalised settlement with 1 day to go Would highly recommend.
Joanne was brilliant, she looked at our situation individually and helped us navigate which options were available to us and made the whole process so much easier than our past experiences, even down to which pages to sign on the paperwork. She was a delight to work with, and when we're looking for our next purchase we will 100 see her again. I could not recommend her any more highly, she is brilliant
It was an absolute pleasure working with Jo to find a home loan. She has the excellent combination of a highly personable demeanor and a very professional attitude. Jo gladly met with us at our house, and was consistently and swiftly responsive to any emails or messages that we sent. She was patient in explaining terms in plain language. Jo is a genuinely nice person and you will enjoy working with her.
In a word Professional. Each step of my journey since 2020 was made clear as daylight. Joanne excels at communicating, she excels at the minor details and the broader picture also. For this please I cannot recommend her any higher than five stars unfortunately The whole experience of buying a property felt like a magical one. Thank you Joanne - Sincerely, David
It was an absolute pleasure working with Jo to find a home loan. She has the excellent combination of a highly personable demeanor and a very professional attitude. Jo gladly met with us at our house, and was consistently and swiftly responsive to any emails or messages that we sent. She was patient in explaining terms in plain language. Jo is a genuinely nice person and you will enjoy working with her
In a word: Professional. Each step of my journey since 2020 was made clear as daylight. Joanne excels at communicating, she excels at the minor details and the broader picture also. For this please I cannot recommend her any higher than five stars (unfortunately!) The whole experience of buying a property felt like a magical one. Thank you Joanne - Sincerely, David!
Joanne made purchasing my new home so much easier and much more stress free. Joanne handled and organised everything with the bank perfectly, and was so helpful and friendly throughout the entire process. I can't recommend her more Thanks so much Joanne
Jo and Kristin are an incredible team who were able to take all of the stress and anxiety out of the home buying process for us.
Being first home buyers, we would have been completely lost if it wasn't for Jo holding our hands through the entire process. From our first meeting, it was clear that Jo wanted to understand what we needed and what our goals were, and then to help us to achieve them. We really felt like Jo made it all about us, which was so much appreciated.
Jo was very patient in working through and explaining all of our different options, and how they would work long term, and assist us in making the final decision that worked best for us. There was no such thing as too many questions or a question that was too simple and Jo was able to explain everything in a straight forward manner that made sense to us, and was always able to provide clarity where needed.
By the time settlement was nearing, I was sure Jo would be sick of hearing from me, but every time I rang, texted or emailed, the response was always incredibly positive. Settlement week was stressful, but Jo was able to reassure us and put our minds at ease all the while working some magic in the background to make sure we were able to settle and secure our first home.
Thanks Jo
We met with Joanne at the start of our journey to find our home. She came to us at a time that was convenient for us which was hard to find as my partner and I have full time jobs and a small family but she made it work for us. We were so unsure about so many things but Joanne answered all our questions with ease and offered to help as much or as little as we'd like. If we saw a house we wanted to consider, Joanne would find extra information to help us make a choice. At every step along the way, Joanne and her team were there to make sure we had everything organised and they managed the loan application for us. I think this would have been too difficult to do without her and with her help it all seemed so easy.
Joanne provided professional first-class service helping to arrange our mortgage from understanding our needs, providing comprehensive options and then doing the work to secure all approvals. Supported by Kristin at Mortgage Choice, both Joanne Kristin were great at keeping us updated on the whole property purchase through to settlement and made the whole overall experience a lot less daunting
Also, as a really nice gesture and totally not expected Joanne gave us a beautiful house warming gift which really capped off a great experience. We were truly blown away Thank you so much Joanne.
Highly recommend having a chat with Joanne if you are in the market for a mortgage she is the best
Jo and Kristin are an incredible team who were able to take all of the stress and anxiety out of the home buying process for us. Being first home buyers, we would have been completely lost if it wasn't for Jo holding our hands through the entire process. From our first meeting, it was clear that Jo wanted to understand what we needed and what our goals were, and then to help us to achieve them. We really felt like Jo made it all about us, which was so much appreciated. Jo was very patient in working through and explaining all of our different options, and how they would work long term, and assist us in making the final decision that worked best for us. There was no such thing as too many questions or a question that was too simple and Jo was able to explain everything in a straight forward manner that made sense to us, and was always able to provide clarity where needed. By the time settlement was nearing, I was sure Jo would be sick of hearing from me, but every time I rang, texted or emailed, the response was always incredibly positive. Settlement week was stressful, but Jo was able to reassure us and put our minds at ease all the while working some magic in the background to make sure we were able to settle and secure our first home. Thanks Jo!
Joanne,
We cannot thankyou enough for your doggedly determination in securing us a loan.
You and Mortgage Choice have absolutely gone above and beyond in the face of the many obstacles our loan application exposed.
We cannot recommend you guys highly enough. Again thankyou
Jo was professional and very helpful, she really took the time to explain our options to us. What we really like about Jo is that she wouldn't submit a loan application unless she's confident that it's going to get approved otherwise she will let you know so not having to worry too much was a big help.
Joanne, We cannot thankyou enough for your doggedly determination in securing us a loan. You and Mortgage Choice have absolutely gone above and beyond in the face of the many obstacles our loan application exposed. We cannot recommend you guys highly enough. Again thankyou
Jo was professional and very helpful, she really took the time to explain our options to us. What we really like about Jo is that she wouldn't submit a loan application unless she's confident that it's going to get approved (otherwise she will let you know) so not having to worry too much was a big help.
As first home buyers, my partner and I were blown away with how supportive and informative Jo was throughout the whole process. She worked tirelessly to find us the best deal possible, and always took the time to fully understand our needs, explain each step, and answer any and all questions we had.
Jo continually went above and beyond for us, and it's very clear how much she cares about providing the best service for her clients. We will definitely be recommending her to any and all family and friends that need a mortgage broker.
It was an absolute pleasure to work with Jo, and we highly recommend her services to anyone looking for a fantastic broker, especially if you're a first home buyer.
As first home buyers, my partner and I were blown away with how supportive and informative Jo was throughout the whole process. She worked tirelessly to find us the best deal possible, and always took the time to fully understand our needs, explain each step, and answer any and all questions we had. Jo continually went above and beyond for us, and it's very clear how much she cares about providing the best service for her clients. We will definitely be recommending her to any and all family and friends that need a mortgage broker. It was an absolute pleasure to work with Jo, and we highly recommend her services to anyone looking for a fantastic broker, especially if you're a first home buyer.
Joanne made the process of buying our first home so easy She explained every detail to us, and being first time buyers, no question that we had was too stupid Joanne was very quick to respond over email and was always a phone call away. As well as being an amazing broker she is also a very kind, warm person. Very much recommend Joanne to anyone to make the process of buying a home exciting and easy instead of stressful
Jo recently assisted us with a property purchase and refinance. Our situation was not straight forward however Jo looked after our application with professionalism and urgency to ensure that deadlines were met and settlement of both the purchase and refinance went through without a hitch. Thank You Jo
Jo is by far the best broker that I have ever worked with. She achieved the absolute best outcome for my wife and I, far and beyond what we could have done on our own.
Jo was incredibly professional, very responsive and took a real interest in helping us refinance our existing loans and with the purchase of a new home for us to live in. I highly recommend Jo as a broker.
Joanne and her offsiders were professional and calm, responding to all enquiries and providing neutral information and ensuring we understood what were we're signing up for and what the jargon really means. Very happy with the service, especially currently when the housing finance sector is so busy
We were first home buyers with very limited understanding of how bank loans, real estate and settlement work. Jo was stellar in guiding and assisting us navigate through the process of applying for a home loan and buying a house. She communicated and worked with us to meet critical timeframes for the application and updated us regularly for the status of approval. We were able to get a home loan with a good rate and buy a house that we really wanted through Jo's assistance. We highly recommend Jo and Mortgage Choice
Jo was fantastic when helping us find the right loan for our new home. Very personal service and smooth process.
Joanne Nugent of Mortgage Choice listened carefully to what we wanted in a bespoke product for our investment needs, and provided options without any agenda towards one specific product. We made some further changes to our needs, and Joanne was nimble and quick to adjust once again to find the solution that best suited us. Joanne did the legwork, and made things easy - settlement occurred fuss-free. Honestly - there is simply no better way to find the right mortgage product.
As 1st time buyers, Jo made the process a lot easier than we imagined it would be. Always on hand to answer our endless questions, and always kept us up to date with how our application progressed . Nothing too big or small for her, and a true pleasure to deal with. Thanks for helping us over the past 2 months, forever appreciated.
Joanne was just amazing All the way from start to finish, she was professional, friendly, knowledgeable, and always available to answer all of our questions, or run through various scenarios. I don't know how we would have done it without her. We are now living in our forever family home thanks to Joanne. We couldn't be happier
Jo gets her 5 star rating for a reason. We had no idea what we were doing coming in and Jo made the whole experience of securing a loan and finding a property, so easy and painless. Jo found us the right lender, with the best rates and answered every question we asked, without hesitation. Jo is super-friendly and very professional and her obvious experience in the market shows with her results. I would not hesitate to recommend Jo to anyone looking to secure a home loan.
Jo has helped us through all of the confusing steps of being a first home buyer.
She's provided us with all of the basic information as well as a variety of options that may be available for us and our situation.
She's very approachable so we felt comfortable consulting with her every step of the way - which is very helpful as you don't want any additional stress in an already stressful process
Jo was a wonderful asset in helping to secure the right loan for our new home She was so professional and easy to talk to, explaining all stages of the process in great detail. We couldn't recommend Jo more
Jo explained the process clearly and took much of the stress out of buying a home. She was very friendly and easily accessible for questions and support. I would recommend Jo to others.
Jo has been a such an amazing mortgage broker.
We were shopping around for a new broker and found so many to be unhelpful and unprofessional.
Jo was prompt, helpful, encouraging and supportive through the entire process, even when we had to change our application to a new lender.
She kept us in the loop at all times and I would highly recommend her services.
Thanks so much, Jo
As first home buyers we went into the home loan search with little understanding of the complex process. Jo made every step of the journey simple and easy to understand, guiding us and answering all of our questions clearly and quickly. Jo has been nothing short of fantastic and we are so grateful to have had her help through a daunting process.
This is the second time I've used Joanne, this time for refinancing. Again, Joanne exceeded expectations. She found the best product for my needs and managed to secure a rate ahead of a tight deadline which I was thrilled about.
Joanne always makes herself available and is very knowledgeable about products. I will continue to use Joanne in the future and couldn't recommend her more highly.
Thank you very much
Jo was a lifesaver, literally a life saver. As a new business owner its close to impossible to secure personal finance but Jo didnt stop until she found a suitable leader for me. Every email was responded to within minutes and she was so empathetic and compassionate about my circumstance. I couldnt recommended Jo highly enough. Thank you Jo.
Joanne was an absolute pleasure to work with. She explained everything very clearly and any question was never too annoying or hard to answer. Joanne always responded quickly to questions and was available through the whole process and even after everything had settled. We never felt pressured, in fact it was the exact opposite. Could not recommend her highly enough.
Joanne made the process of buying our first home seamless. We had no idea what we were doing but Joanne provided us with all the information we needed and guided us the entire way. Joanne is quick with communication and showed a lot of patience when we asked her a million questions. Without Joanne I doubt we would be the proud new owners of our home. We can't thank you enough. Absolute legend
Joanne Nugent of Mortgage Choice listened carefully to what we wanted in a bespoke product for our investment needs, and provided options without any agenda towards one specific product. We made some further changes to our needs, and Joanne was nimble and quick to adjust once again to find the solution that best suited us. Joanne did the legwork, and made things easy - settlement occurred fuss-free. Honestly - there is simply no better way to find the right mortgage product.
Jane Goodwin
????? 11 hours ago
Joanne and her offsiders were professional and calm, responding to all enquiries and providing neutral information and ensuring we understood what were we're signing up for and what the jargon really means. Very happy with the service, especially currently when the housing /finance sector is so busy!
I could not speak more highly of Jo. She was excellent to deal with and always available keeping me updated throughout the entire process. From the beginning, Jo was more than happy to calculate different lending scenarios for me, whilst I was still figuring out where I wanted to buy. Her knowledge of the lending process and products available made navigating my first purchase so simple and easy to understand. With Jo there was always a way around every single hurdle and she was highly efficient and meticulous throughout. She provided very professional and friendly advice and went the extra mile to ensure the process ran very smoothly. When timeframes became very tight and a matter of urgency, she was so calm and reassuring and kept me in the loop every step of the way, ensuring no deadlines were missed. Kristin on the loan processing side of things was just as amazing and easy to deal with as well! I could not have purchased my first home without Jo. For me availability and communication were vital and Jo was always ready to take phone calls, answer emails and even texts promptly. She was honest, upfront and most of all trustworthy in her opinions and understanding of the process. I could not be happier with the service, product and rate that Jo was able to secure for me. I cannot thank Jo enough for her help and ensuring that my purchase settled without any issues!!
Jo recently assisted us with a property purchase and refinance. Our situation was not straight forward however Jo looked after our application with professionalism and urgency to ensure that deadlines were met and settlement of both the purchase and refinance went through without a hitch. Thank You Jo :)
Joanne was just amazing! All the way from start to finish, she was professional, friendly, knowledgeable, and always available to answer all of our questions, or run through various scenarios. I don't know how we would have done it without her. We are now living in our forever family home thanks to Joanne. We couldn't be happier!
Joanne was an absolute pleasure to work with. She explained everything very clearly and any question was never too annoying or hard to answer. Joanne always responded quickly to questions and was available through the whole process and even after everything had settled. We never felt pressured, in fact it was the exact opposite. Could not recommend her highly enough.
As first home buyers we went into the home loan search with little understanding of the complex process. Jo made every step of the journey simple and easy to understand, guiding us and answering all of our questions clearly and quickly. Jo has been nothing short of fantastic and we are so grateful to have had her help through a daunting process.
Jo has helped us through all of the confusing steps of being a first home buyer. She's provided us with all of the basic information as well as a variety of options that may be available for us and our situation. She's very approachable so we felt comfortable consulting with her every step of the way - which is very helpful as you don't want any additional stress in an already stressful process!
Jo was a lifesaver, literally a life saver. As a new business owner it’s close to impossible to secure personal finance but Jo didn’t stop until she found a suitable leader for me. Every email was responded to within minutes and she was so empathetic and compassionate about my circumstance. I couldn’t recommended Jo highly enough. Thank you Jo.
Jo gets her 5 star rating for a reason. We had no idea what we were doing coming in and Jo made the whole experience of securing a loan and finding a property, so easy and painless. Jo found us the right lender, with the best rates and answered every question we asked, without hesitation. Jo is super-friendly and very professional and her obvious experience in the market shows with her results. I would not hesitate to recommend Jo to anyone looking to secure a home loan.
We were first home buyers with very limited understanding of how bank loans, real estate and settlement work. Jo was stellar in guiding and assisting us navigate through the process of applying for a home loan and buying a house. She communicated and worked with us to meet critical timeframes for the application and updated us regularly for the status of approval. We were able to get a home loan with a good rate and buy a house that we really wanted through Jo's assistance. We highly recommend Jo and Mortgage Choice!
Joanne made the process of buying our first home seamless. We had no idea what we were doing but Joanne provided us with all the information we needed and guided us the entire way. Joanne is quick with communication and showed a lot of patience when we asked her a million questions. Without Joanne I doubt we would be the proud new owners of our home. We can't thank you enough. Absolute legend!
Joanne made the process of buying our first home so easy! She explained every detail to us, and being first time buyers, no question that we had was too stupid! Joanne was very quick to respond over email and was always a phone call away. As well as being an amazing broker she is also a very kind, warm person. Very much recommend Joanne to anyone to make the process of buying a home exciting and easy instead of stressful!
Jo explained the process clearly and took much of the stress out of buying a home. She was very friendly and easily accessible for questions and support. I would recommend Jo to others.
Jo was fantastic when helping us find the right loan for our new home. Very personal service and smooth process.
Jo has been a such an amazing mortgage broker. We were "shopping around" for a new broker and found so many to be unhelpful and unprofessional. Jo was prompt, helpful, encouraging and supportive through the entire process, even when we had to change our application to a new lender. She kept us in the loop at all times and I would highly recommend her services. Thanks so much, Jo!
Jo was a wonderful asset in helping to secure the right loan for our new home! She was so professional and easy to talk to, explaining all stages of the process in great detail. We couldn't recommend Jo more!
As 1st time buyers, Jo made the process a lot easier than we imagined it would be. Always on hand to answer our endless questions, and always kept us up to date with how our application progressed . Nothing too big or small for her, and a true pleasure to deal with. Thanks for helping us over the past 2 months, forever appreciated.
Highly recommend Jo. She is extremely knowledgeable and professional. She helped throughout the entire process of buying our first home and was always quick to respond to any of our questions.
Thank you Joanne - for your friendly, professional and efficient service in assisting us to secure our home loan for our first home in Adelaide
Jo is by far the best broker that I have ever worked with. She achieved the absolute best outcome for my wife and I, far and beyond what we could have done on our own. Jo was incredibly professional, very responsive and took a real interest in helping us refinance our existing loans and with the purchase of a new home for us to live in. I highly recommend Jo as a broker.
Joanne was so helpful from start to finish. Her responses were always prompt and she went above and beyond to ensure that we understood the process as first time buyers. In short, she was wonderful. Highly recommend.
Joanne has been the absolute best mortgage broker I could have ever asked for. She has been so kind, attentive and helpful to us for almost a year as we have been saving for our house deposit, answering all our questions throughout the whole process in such a timely and informative matter each and every time. We finally secured a home and with a lender we are really happy with and we could not have done any of it without Jo's support and guidance.
Don't hesitate to contact Joanne Nugent from Mortgage Choice about your home loan needs. Jo goes out of her way to understand your needs as a client and provides easy to understand first rate advice on the best loan options available for you as a client. Her communication through out the process was first class and she went above and beyond to keep us updated and ensured everything was finalised by contract dates. Jo is easy to work with and makes what can sometimes be a stressful process almost effortless.
Joanne was very helpful during the whole mortgage process and even traveled to the southside to meet with me. Her communication was excellent and you knew she was looking after you. I have nothing but praises for her professionalism.
Joanne was a pleasure to work with, very helpful and always contactable.
David and I cannot speak highly enough of Jo. She is extremely knowledgable and efficient and ready to answer any question or concern you may have. She provided us with more than enough information to make the right choice for us, which is always daunting as a first home buyer. She took us through the whole process step by step, right through to the end. She is simply fabulous
Joanne Nugent offered us a fantastic service and was extremely efficient with any queries that we had. She took all of the hard work out of deciding which mortgage to choose and had great advice for us every step of the way. Nothing was too much trouble for Jo in this process. I would highly recommend Jo for anyone seeking out gold standard service.
Will be recommending Joanne for friends and family, cannot thank her enough for her work and clear communication during the process of my mortgage. Thank you
Helped my boyfriend and I out immensely, Super easy to work with and was on top of everything Has been an absolute pleasure will always recommend in the future
Fantastic service, did anything and everything to assist me in the purchase of my new home.
Jo is an absolute super star broker The process of refinancing our mortgage through Jo was seamless from start to finish. Jo stepped us through each requirement with clear and easy to follow instructions which was invaluable for keeping our stress levels in check This was the complete opposite to our experience a few years ago when we tried to refinance with a major trading bank on our own - we wish we had made contact with Jo earlier
Jo was an absolute delight to work with - despite how painful we were as customers From house contracts falling over, to dealing with banks not wanting to work with business owners, to the whole thing taking over 12 months to make happen, Jo was committed to seeing it through to the end with us. We'll 100 be using Jo for all future purchases and re-finances, and couldn't recommend her more highly.
Jo is an absolute super star broker! The process of refinancing our mortgage through Jo was seamless from start to finish. Jo stepped us through each requirement with clear and easy to follow instructions which was invaluable for keeping our stress levels in check! This was the complete opposite to our experience a few years ago when we tried to refinance with a major trading bank on our own - we wish we had made contact with Jo earlier!
Joanne was so helpful from start to finish. Her responses were always prompt and she went above and beyond to ensure that we understood the process as first time buyers. In short, she was wonderful. Highly recommend.
Don't hesitate to contact Joanne Nugent from Mortgage Choice about your home loan needs. Jo goes out of her way to understand your needs as a client and provides easy to understand first rate advice on the best loan options available for you as a client. Her communication through out the process was first class and she went above and beyond to keep us updated and ensured everything was finalised by contract dates. Jo is easy to work with and makes what can sometimes be a stressful process almost effortless.
Jo was an absolute delight to work with - despite how painful we were as customers! From house contracts falling over, to dealing with banks not wanting to work with business owners, to the whole thing taking over 12 months to make happen, Jo was committed to seeing it through to the end with us. We'll 100% be using Jo for all future purchases and re-finances, and couldn't recommend her more highly.
Will be recommending Joanne for friends and family, cannot thank her enough for her work and clear communication during the process of my mortgage. Thank you
Joanne has been the absolute best mortgage broker I could have ever asked for. She has been so kind, attentive and helpful to us for almost a year as we have been saving for our house deposit, answering all our questions throughout the whole process in such a timely and informative matter each and every time. We finally secured a home and with a lender we are really happy with and we could not have done any of it without Jo's support and guidance.
Joanne was amazing. Nothing was a problem for her, even my millions of questions I peppered her with throughout the process. Joanne happily came to us and made what can be a stressful time easier! We would whole heartedly recommend Joanne and her services!!
Helped my boyfriend and I out immensely, Super easy to work with and was on top of everything! Has been an absolute pleasure & will always recommend in the future!!
David and I cannot speak highly enough of Jo. She is extremely knowledgable and efficient and ready to answer any question or concern you may have. She provided us with more than enough information to make the right choice for us, which is always daunting as a first home buyer. She took us through the whole process step by step, right through to the end. She is simply fabulous!
Fantastic service, did anything and everything to assist me in the purchase of my new home.
Joanne Nugent offered us a fantastic service and was extremely efficient with any queries that we had. She took all of the hard work out of deciding which mortgage to choose and had great advice for us every step of the way. Nothing was too much trouble for Jo in this process. I would highly recommend Jo for anyone seeking out gold standard service.
Joanne was a pleasure to work with, very helpful and always contactable
Joanne was very helpful during the whole mortgage process and even traveled to the southside to meet with me. Her communication was excellent and you knew she was looking after you. I have nothing but praises for her professionalism.
I am glad that we have Jo as our mortgage broker.
She helped us a lot in our first home journey.
Great communication with us, and excellent knowledge of the industry
Her hard work allows our loan to be ready before our house's settlement day, even though we have a very tight time frame
Joanne is extremely helpful and very knowledgable in the field. I am very grateful for her guidence and her experties. Really worth while. I would 100 reccomend her.
Great communication, wonderful customer service and an all round incredibly positive experience.
Highly recommend Jos services
Joanne Nugent was absolutely fantastic and we highly recommend her. Our mortgage application was a tricky one, and Jo navigated us through the complex process with confidence and professionalism at all times. Her knowledge of the industry and established relationships with lenders is second to none. Not only was she outstanding in her role as our broker she is also incredibly pleasant to deal with, which really helps during stressful times. Without a doubt, we would not have achieved the successful outcome we did, without Jo on our team. Thanks Jo
Jo assisted us in purchasing our latest home. She was extremely knowledgable of the loans available that would suit our needs and found the best one for us. Jo was always extremely friendly, helpful and followed up any enquiry we had, no matter how minor. She ironed out any small issues that arose and did so swiftly and efficiently. I would highly recommend Jo to my family, friends and acquaintances looking for a new loan and we will certainly utilise Jo's services the next time we are looking to purchase a home or investment property.
This was our first mortgage and Jo really went out of her way to make the whole process as easy as possible for us. She was always willing to answer any of our questions. Her communication was excellent - very prompt replies and always kept us updated with the progress of our loan application.
Jo was an absolute life saver when it came to assisting us with navigating out home-buying journey. Her promptness and guidance made our experience very easy which surprised me as I expected the process to be very labour-intensive. Thank you, Jo, for all your help. We will be back
Jo was extremely helpful in making the purchase of our new home happen. She is knowledgeable and also a lovely person to deal with. Any small hiccups that occurred were quickly ironed out and I mean minor things Jo really didn’t need to concern herself with, Jo got them fixed. Jo made sure she was available for any concerns we had even over the Easter break. I would highly recommend Jo to all my family, friends and acquaintances.
I would absolute recommend Joanne. She is so approachable and knowledgeable, is brilliant at her job and does anything for her clients to help and provide all the correct information
Jo was an absolute life saver when it came to assisting us with navigating out home-buying journey. Her promptness and guidance made our experience very easy which surprised me as I expected the process to be very labour-intensive. Thank you, Jo, for all your help. We will be back!
Joanne Nugent was absolutely fantastic and we highly recommend her. Our mortgage application was a tricky one, and Jo navigated us through the complex process with confidence and professionalism at all times. Her knowledge of the industry and established relationships with lenders is second to none. Not only was she outstanding in her role as our broker – she is also incredibly pleasant to deal with, which really helps during stressful times. Without a doubt, we would not have achieved the successful outcome we did, without Jo on our team. Thanks Jo!
Joanne is extremely helpful and very knowledgeable in the field. I am very grateful for her guidance and her expertise. Really worth while. I would 100% recommend her.
It was a pleasure working with Joanne. From our very first meeting, she explained the process and kept me informed of the progress of my application. I felt that I had all the necessary tools to make the right decision and I’m happy with the outcome that Joanne helped me to secure. I feel that Joanne went above and beyond for me through the process. Some communication breakdown with the conveyancers caused some stress throughout the settlement period but Joanne was happy to discuss the steps and what was required of me to keep the contract moving. She also facilitated conversations with the banks in an efficient manner and ensured that my very tight finance turnaround was met. I am grateful to the help of Joanne through the process and I would not only use her again, I would be happy to recommend her
Jo provided us with superb advice regarding home loans and was an absolute pleasure to deal with. Nothing seemed too much for Jo, she answered all of our questions promptly and provided valuable data on a multitude of mortgage scenarios to allow us to make a comfortable decision
I would absolutely recommend Jo to others. She is so approachable and patient. She is incredibly knowledgeable and will happily share it with you :) Jo made an otherwise lengthy and tedious process so much easier to navigate.
This was our first mortgage and Jo really went out of her way to make the whole process as easy as possible for us. She was always willing to answer any of our questions. Her communication was excellent - very prompt replies and always kept us updated with the progress of our loan application.
Extremely happy with the service provided to get the best possible mortgage without any added stress to my world. Jo was so thoughtful, understanding of my situation, and followed up on all delays
I am glad that we have Jo as our mortgage broker. She helped us a lot in our first home journey.
Dear Jo,we wanted you to know how grateful we are for the help you so competently gave us,from the time we first started contemplating applying for a home loan.You saved us hours and hours of work especially when it came to all the paperworkWe would never have known how to deal with it on our own.Thank you for always making yourself available to us to answer our questions and to give us reassurance and help with everything.You made the whole process so much easier...we still can't believe your help came at no cost to us. We now appreciate just what a difference a Mortgage Broker can make
Thank you again.We would score you highly,for both your professionalism and your friendliness.It helped turn what could have been a stressful time into a remarkably smooth and drama-free event.
Rod Rosemary Cooke.
I will forever be grateful for having Jo as my mortgage broker. She has well and truly went above and beyond her duties by guiding me every step of the way. From getting a home loan up to settlement, Jo has been there to offer her support - making herself available to answer every question and ensuring that the whole process come to fruition. I really felt that I have been well looked after during the whole process - literally would not have settled without her help. Five stars is not enough to rate her big efforts.
Thank you very much, Jo. May you continue to be an angel to other first home buyers.
I originally went to Aussie and was told to wait 6 months given the state of my finances. I immediately went to Mortgage Choice and thanks to Jo, I had my pre-approval within a month, and am now happily living in my own home. I couldn't recommend Jo enough, she made the entire process as painless as possible. Always responding quickly, offering to meet in person, and laying out all options clearly explaining the differences between them. She puts a lot of effort into her work and it shows.
Thanks a lot Jo, couldn't have done it without ya.
Joanne went above and beyond to ensure we got our loan approved in time. We had a few stressful moments with banks, but I really felt that Joanne was on our side and was very helpful. Wouldn't hesitate to recommend her, she's lovely
I would absolutely recommend Jo. I had no idea what I was doing, but Jo stepped me through everything, made contact and gave me updates all the way. I couldn't have done it without her great support
I originally went to Aussie and was told to wait 6 months given the state of my finances. I immediately went to Mortgage Choice and thanks to Jo, I had my pre-approval within a month, and am now happily living in my own home. I couldn't recommend Jo enough, she made the entire process as painless as possible. Always responding quickly, offering to meet in person, and laying out all options clearly explaining the differences between them. She puts a lot of effort into her work and it shows. Thanks a lot Jo, couldn't have done it without ya.
I would recommend Joanne to others. Jo was very professional, knew the requirements well and was responsive throughout the process. We felt well supported and informed throughout the process and confident that Joanne was negotiating the best deal for us.
Joanne went above and beyond to ensure we got our loan approved. She worked extra hours - often on weekends - to get our application in so we could proceed with the purchase of our house. She was always friendly and professional. We highly recommend her!
Dealing with Jo was a breeze, she explained everything along the way and what we needed to supply. I would definitely recommend Jo to others.
The whole process seemed easy as Joanne is very good in what she does. I felt guided and supported every step of the way.
I would most definitely recommend Joanne. She has done way more than she had to just to help me with the most stressful times.
Jo is an angel and the best mortgage broker in town! :)
Thank you for your help in dealing with all the paperwork. We would have been stressed out if we had to deal with it ourselves and we thank you for your professionalism and expertise in guiding us through and explaining what each item was about. You simplified the process for us.
Thank you for making life easier for us. We can now begin looking to buy!
Jo Nugent took the stress and hassle out of home loan searching. Jo provided the information and talked us through our options, listening to our opinions and our concerns. She had all the information we needed to begin our home loan search and we trusted her implicitly. We would absolutely recommend Joanne to others.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
