Reviews
Average client rating
5/5 From 83 Reviews
Very knowledgeable with great advice. Highly recommend anyone looking at refinancing to speak to Jo.
Wow Highly recommend Jo Jo Henrietta made buying my first home so easy stress-free. I was so nervous for the process but they were very attentive, informative thorough. I had spoke to a few mortgage brokers before finding Jo, but will be sticking with Jo for life now Id give 10 stars but only 5 is available ?
Jo and Henrietta were amazing. They were always available for questions, very professional and made the process very smooth as first time home owner buyers. They always responded very quickly and were easy to contact. We will use them going forward for any loans in the future and would highly recommend them.
Jo and the team are awesome. Such a pleasure to work with. They made refinancing simple and took care of everything. I can't recommend her service higher
Excellent professional service.
Jo and Henrietta were awesome in how helpful and informative they were throughout the whole house purchasing process. Highly recommend
Couldnt rate Jo and the team highly enough. Buying my first property and every question or concern was answered, super prompt with response right up until the end. Couldnt fault them
Jo and her team were supportive throughout the entire process of lending enquiry and then settlement. I always felt comfortable and confident due to the outstanding communication and any questions I had were promptly answered. I never had a concern. Highly recommend for your lending requirements.
Jo and her staff were brilliant when recently acting for me as my Broker. They very promptly kept me up to date every step of the way and all communication was clear and precise. I'm happy to say that this process was very easy and stress free with Jo Croft and her team. Thank you very much
2024 - Nothing has changed except our house Jo yet again made the whole process seamless. Much appreciated Mortgage Choice
2021 - Jo and her team were excellent again in facilitating our loan. They helped every step of the way and kept us fully informed. I will use them again next time and cannot recommend Jo highly enough
It was very last moment that we reached out to Jo, as the previous firm were not so prompt.
Jo and her team amazingly assisted us with guidance, timely updates. We had not witnessed such an amazing team until we got into contact with Jo and her team prompt, efficient and keeping us in loop for everything. And happy to answerattend any query before, during and after the settlement too. Thank you Jo, Henrietta and others in your team. Cannot recommend you More. Anyone looking for finance or refiance. Jo is the person to go
Excellent customer service and very friendly expert advice from Jo. Will be recommending Jo to my friends and family
Jo and Henrietta are extremely professional and efficient. Could not recommend enough. A flawless experience once again. Thank you
Thanks for supporting me through the process Jo Great communication and couldn't be happier now that I am finally settled.
Jo has helped us refinance and purchase multiple properties and always works hard to get us the best deal. Thank you Jo for all your help, we really appreciate it
I've used Jo and her team for multiple properties now and they are no doubt the best in the biz Professional, great communication, always updating me and helping me with any questions or concerns along the way. 100 recommend this team for anyone looking for home loan and mortgage help
Jo has been absolutely amazing, along with Henrietta, who helped us get our home loan approved. We were on a deadline and they worked swiftly and communicated frequently throughout the whole process. The regular updates made everything so smooth and easy. We felt confident in our decisions thanks to the great advice provided every step of the way. All online or by phone too so super easy. Thanks again Jo
Jo was wonderful, patient and highly responsive. She identified what was important to me and then provided me with a variety of options to choose from to secure a refinance. Will have no problems referring others to her or working with her again, should the need arise. I must also mention that Henrietta too was excellent - between the two the almost daily updates meant I knew exactly what was happening with my transaction. Thanks team
Jo has been wonderful to deal with. Very quick responses and has kept us updated at every point during the process.
Would highly recommend working with her.
There are very few times in your life where you get such thorough and excellent customer service as that of Jo Croft and her team, shout out to Henrietta, they were fantastic.
Jo Croft and team were so helpful throughout the whole process, helped us understand what was within our budget, answered or helped us find the answers for so many questions that were not in their remit. One thing of note is that they kept us up-to-date daily, so we were never left waiting for the results of the application. They also gave us options to helped us select the right conveyancer, the same with building inspectors.
Whenever we buy a new house, or are looking, or someone asks for a recommendation I would definitely say go to Jo and the team
Thank you Jo. Second mortgage from you and both seamless transactions with excellence communication and organisation. Highly recommend
We've used Jo and her team twice now and boy do they make life easier. Mortgage Choice Tweed CoastNorthern NSW take all the hassle and stress out of the application process. We highly recommend them and would certainly be back again should the need arise.
Jo and team were fantastic at answering any of our concerns and left no stone un-turned. They were with us from the beginning of our journey, were highly supportive and were always timely and clear with all communication. We highly recommend using Jo as your mortgage broker.
Jo and her wonderful team were with us every step of the way. They made the whole process seamless and were only too happy to rejig the figures as rates changed and the sale of our home was finalised.
Very organised, friendly and great advice
Jo Croft and the amazing Team at Mortgage Choice worked tirelessly to help my Wife and I achieve our dream of owning a home.
We highly recommend Mortgage Choice.
Jo and her team are great. They have helped us countless time secure the best deal for our situation. Cant thank or recompense them enough
Team here were very helpful with organising my home loan. We had a few issues with the bank but Jo and her team were very persistent in following up and alternative options. We got there in the end. Very grateful and happy with all their hard work.
I had a fantastic experience with Jo, Henrietta, and Kirsty They were incredibly understanding, efficient with their time, and exceptionally kind. Their expertise and dedication helped me navigate the process smoothly. I highly recommend their services to anyone in need of a reliable and supportive broker
Jo was always so informative and kept us up to date on a regular basis, the process for our home loan was very smooth.
We will definitely be coming back to mortgage choice for any future endeavours.
Thanks Jo for helping us buy our first home
I have worked with Jo twice now, buying and remortgaging. Jo and her team are hard working, focused on the best outcome for the customer, flexible and excellent communicators. They have taken the stress out of the finance process and I wont hesitate to use them again.
Jo and Henrietta have been so helpful Highly recommend and feel very well taken care of in their capable hands Always super responsive and quick to sort out any problems.
Jo and her team were so helpful from the minute we made contact. My partner and I reached out to get an idea of what we could borrow. Having no idea about where to start or what the process involved, Jo was there with us every step of the way. This was soon to be the start of our first time buying a house. Within a matter of a few days we were given an idea of what we could borrow, then within another week we had looked at couple of places and found the perfect first home for us and made an offer. From then everything went by so efficiently and Jo and her team, special mention to Henrietta, were in contact with us at least once a day to keep our mind at ease as we progressed through the whole process and explained everything so clearly. I cant imagine what the process would have been like or if it would have even happened at all without her and her teams expertise and knowledge. I would recommend these guys to anyone thinking about buying their first home, but Im sure they are amazing at anything mortgage related.
Jo is an incredible mortgage broker We recently went through the process of getting a mortgage through Jo at Mortgage choice. She made the entire process go so smoothly despite the short settlement timeframe. Her communication is excellent and she kept us updated regularly with how things were progressing. Jo is incredibly friendly, knowledgeable and professional. We also had some dealings with her staff who also were friendly and punctual in their responses. We highly recommend Jo and we will be going through her again in the future without a doubt
Big thanks to Jo and Henrietta who helped us consolidate our loans and change lenders, and allow us to get a better rate while doing so. Great service and always communicating so you know exactly where things are at during the whole process.
Jo has continued to go above and beyond for us on the multiple occasions we have required her support. Her communication, willingness to answer questions and work ethic is second to none. Thank you Jo for making things so seamless for us Couldn't recommend her enough
Jo and her team are great at communicating with their clients. We have used Mortgage Choice twice now for our lending needs and we have been happy with the service Jo and her team have provided both times. We will definitely be using them for our future lending.
Jo is fabulous - excellent communication throughout the entire process - highly recommend
Jo and the team at mortgage choice have been amazing both times weve dealt with them for our first mortgage then to re finance. We could not recommend them highly enough. Just makes the whole process so simple and easy. Look forward to dealing with them again in the near future. GK
Jo and her team were amazing We can't thank them enough for their time and energy to help us achieve our financial goals. Great service and exceptional support.
Return customer, always great to deal with Jo and the team. Jo was always available to answer any queries and seamlessly navigated through the purchase of a new property. I highly recommend Jo and her team at Mortgage Choice Kingscliff
Jo and her team were very professional and helped us through our property purchase. They kept us updated through the whole process and ensured we were well informed of all our choices. We will definitely use Jo and the team for any future mortgage needs.
Jo and the team were amazing in supporting me to purchase my first home! They made the process easy for me to understand and we’re always happy to answer any questions I had no matter how silly they seemed. I am so grateful for all their support and knowledge. I wouldn’t have been able to achieve buying my first home without them.
We recommend Jo Croft And her team, they are kept working with us until we had the fantastic outcome of obtaining the finance for our new home. They are hard working and very efficient. Our case is not an easy one but they kept going until we had a good outcome.
Thanks again Jo and your fantastic team.
Keep safe and best regards!
Yolanda and Jon
From start to finish, we found Jo Croft and her team, friendly, patient and always professional!
They made the refinance of our property really easy, 10/10
It is commonly known that applying for a mortgage can be one of the most stressful experiences in your life. I never once experienced any form of stress whilst working with Jo and the team . Jo made me feel like a friend rather than business and was always very responsive to any questions or queries I had throughout the process. Their expert knowledge on the process guided me on my path to purchasing my dream home. I would not hesitate to contact Jo Croft for her services in future.
From start to finish, we found Jo Croft and her team, friendly, patient and always professional
They made the refinance of our property really easy, 1010
We recommend Jo Croft And her team, they are kept working with us until we had the fantastic outcome of obtaining the finance for our new home. They are hard working and very efficient. Our case is not an easy one but they kept going until we had a good outcome.
Thanks again Jo and your fantastic team.
Keep safe and best regards
Yolanda and Jon
It is commonly known that applying for a mortgage can be one of the most stressful experiences in your life. I never once experienced any form of stress whilst working with Jo and the team . Jo made me feel like a friend rather than business and was always very responsive to any questions or queries I had throughout the process. Their expert knowledge on the process guided me on my path to purchasing my dream home. I would not hesitate to contact Jo Croft for her services in future.
Jo and the team helped us to secure a loan on our house in a complex situation I am not an Australian citizen, their was inheritance and other loans involved. The service was impeccable from the start Jo was clear, honest and responsive. From the first phone call to settlement of the loan and afterwards I have been genuinely impressed by the high level of service. I will recommend Jo and her team to anyone.
Thanks so much Jo and team.
Lawrence
Jo is wonderful! She is super professional, provides excellent customer service, is friendly, efficient and gets great results. Jo helped us negotiate new home loan rates that will save us on our monthly repayments immediately. She made the whole process super easy. I highly recommend talking to Jo and having your loans reviewed. Thank you ??
Jo and the team helped us to secure a loan on our house in a complex situation (I am not an Australian citizen, their was inheritance and other loans involved). The service was impeccable from the start; Jo was clear, honest and responsive. From the first phone call to settlement of the loan and afterwards I have been genuinely impressed by the high level of service. I will recommend Jo and her team to anyone.
Thanks so much Jo and team.
Jo and her team at Mortgage Choice have been absolutely amazing, helping me get finance for my house purchase last year and then again this year with refinancing my mortgage with another institution that offered a much lower interest rate and cash back offer!! Both processes were managed so professionally, with excellent communication at all stages, always ensuring I was notified and kept up to date with the progress of my applications. I couldn't be happier with Jo and the other ladies who work with her, they're all so lovely and extremely efficient and would highly recommend them to anyone requiring assistance and advice with their home loan.
A stress free, seamless refinancing experience from start to finish with Jo, Michelle & Nicole. Fantastic communication, available to answer our questions & kept us informed of our application progress throughout. Thank you very much.
Jo and her team went above and beyond to help us to achieve what we now have.
Her service is exceptional and would recommend her to anyone.
Thanks again Jo
Couldn't have done it without you and your team.
Jo helped us refinance our home loan and her service was exceptional. Not only was she efficient, Jo and her team she kept us informed every step of the way. We were amazed how even after settlement, we still received up calls and emails to see how things were going. 5 star service
We want to sincerely thank Jo her team for all their help ongoing assistance, throughout the entire process of buying our house they were so helpful patient with us. We honestly couldnt have purchased our first home without them, theyve made our dream come true.
We have, and will continue to, be recommending you to everyone. Many of our friends have asked Where do you even begin to buy your first home And we always answer, JUST GO SEE JO CROFT.
Thank you again for everything
We really appreciate it.
Alisha Joel X
Thanks Jo Amazing service
Jo and her team worked really hard to get me a better interest rate for my home loan. Always professional, they kept me regularly updated on progress and got me over the line! Thank you.
Jo and her team went above and beyond to help us to achieve what we now have.
Her service is exceptional and would recommend her to anyone.
Thanks again Jo
Couldn't have done it without you and your team.
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We want to sincerely thank Jo & her team for all their help & ongoing assistance, throughout the entire process of buying our house they were so helpful & patient with us. We honestly couldn’t have purchased our first home without them, they’ve made our dream come true.
We have, and will continue to, be recommending you to everyone. Many of our friends have asked “Where do you even begin to buy your first home?” And we always answer, “JUST GO SEE JO CROFT!”.
Thank you again for everything!
We really appreciate it.
Alisha & Joel X
Jo helped us refinance our home loan and her service was exceptional!. Not only was she efficient, Jo and her team she kept us informed every step of the way. We were amazed how even after settlement, we still received up calls and emails to see how things were going. 5 star service!
Thanks Jo!!! Amazing service!
Jo is super quick to respond, informative and pleasant to work with. Definitely someone you want to have on your side when seeking good mortgage options.
My husband and I just used Jo and her lovely staff to refinance our home loan. Jo is very professional and knowledgeable. I would definitely recommend Jo and her team!
Jo & Michelle are two of our fav people (even though we haven’t met!). We had a difficult home loan application, which involved the sale of another property, one of us being a contract worker who is away and the other being a stay at home mum with two young babies! We worked with Jo initially and she was clear and upfront with what we needed to do to achieve our goals. She always returned our emails and calls! When it came to the Crunch, Michelle kept us updated all the way to settlement. And they even hassled our very backlogged lender so that it settled on time (a lot of broker’s would’ve just said “bad luck”). I’d highly recommend this team to anyone looking to buy property! Thanks again Jo & Michelle - you guys are great & we will continue to rave about you to anyone who asks!
My husband and I approached Jo to assist us with refinancing our mortgage.
Jo was extremely efficient and helpful through this process and always kept us updated.
I would highly recommend Jo.
Jo and crew were like a dog with a bone when it came to getting my loan, they persevered and kept me informed, nothing was too much for them. I thank them.
Thank you Jo and your team at Springwood. Your knowledge and patience during our recent house buying experience were commendable.
What impressed us the most were your quick response to questions, return of phone calls and understanding for nervous buyers.
Thank you. :)
Thank you for every thing & I hope your home & business at Kingscliff is doing great. It's a beautiful part of the coast to live & close to everything you'd need or want. Thank you again for your email, it was a lovely gesture. I know you made all this possible, our new home & I'm indebted to you for your expertise & professionalism.
Jo and her team at Mortgage Choice have always done a fantastic job of helping my wife and I secure the best financing available. She has always been very accommodating to our never ending questions and I would highly recommend her and her team to anyone.
Jo and her team were wonderful. They made the whole experience of getting a mortgage easy. They went above and beyond our expectations. Always there to help and answer any questions we had. Thoroughly recommend them to anyone looking to own their own home. Thank you for everything Jo and Mortgage Choice. Cheers
Jo Croft is my 'go to' broker. Jo is informative, responsive and careful to match product to our needs. All of our experiences over the past 5 years have been very positive - our first home loan, car financing and refinancing of our home loan all without a hitch. I highly recommend Jo and her team.
Jo and crew were like a dog with a bone when it came to getting my loan, they persevered and kept me informed, nothing was too much for them. I thank them.
Thank you Jo and your team at Springwood. Your knowledge and patience during our recent house buying experience were commendable.
What impressed us the most were your quick response to questions, return of phone calls and understanding for nervous buyers.
Thank you.
Jo did a fantastic job on refinancing our mortgage. We have already recommended Jo to family and friends and we kicked ourselves that we didn't go and see her sooner!
Jo, Karen and Vanessa have been absolutely outstanding in finding the perfect home loan for us. All three of the ladies were very professional and prompt when returning emails and phone calls. Despite my partner being a sub-contractor carpenter where we initially found it very difficult searching for a home loan, Mortgage Choice Gold Coast South & Northern NSW took the stress out of the situation and went out of their way to ensure we found the best loan, and settlement occurred on time. I cannot thank them enough on what they have done for us! If we are ever to purchase another property, there is no doubt we would engage with Mortgage Choice Gold Coast South & Northern NSW again. Highly recommend to anyone seeking the perfect home loan!
We highly recommend the team at Mortgage Choice Gold Coast South & Northern NSW. A big thank you to Jo, Karen and Vanessa - the whole process has been smooth and always done with integrity, transparency and a big smile! We will definitely use this team's expertise for our next property purchase
Kicking ourselves that we didn't go and see Jo and the team at Mortgage Choice Gold Coast South & Northern NSW sooner! The team were there every step of the way to make the process of refinancing our home easier than we could have imagined. Not to mention our surprise at the money we are now saving. We would highly recommend Jo, Karen and Vanessa and their service to anyone in a similar situation.
Jo and Karen are just simply AMAZING. From the very beginning they made us feel at ease and in truly safe hands. Their professionalism, kindness and helpfulness is outstanding. They always kept us up to date with what was going on and explained every step of the process. They always went above and beyond making sure everything ran smoothly. Jo was able to find us an awesome loan for our particular situation.
Always there to answer any questions we may have had and to guide us through the process of buying a home the team at Mortgage Choice Gold Coast South & Northern NSW made the whole procedure easy. We would highly recommend Mortgage Choice Gold Coast South & Northern NSW to anyone looking to buy their dream home. We can not thank Jo and Karen enough for all their support and outstanding effort in fulfilling our dream and finding our dream home. Thank you both for everything. Cheers
We highly recommend Jo and Karen from Mortgage Choice Gold Coast South & Northern NSW who helped us through the process of purchasing our first home. From the moment we had our first meeting, Jo was always prompt and professional in her communication with us, and even though it took us a while to find the right property her commitment to following up with us was second to none. Jo really made us feel that our business was valuable to her and shared in our excitement at each of the milestones along the way. Her knowledge of the processes and products she offers is fantastic – we were always provided with all the relevant information in a clear and easy to understand format at every step. Thank you Jo and Karen for making our first home a reality, we look forward to utilising your services again in the future!
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
