Reviews
Average client rating
4.9/5 From 131 Reviews
Excellent customer service as always from Jenny. Never had any problems and will continue to use Jenny.
Jenny was fantastic through the whole house buying / mortgage applying process. We couldn't be happier with how it all worked out, thanks to her help.
Jennifer handled the purchase of our property process very well and met all our expectations. The outcome was the successful purchase of our desired property.
This is the second time Jenny has helped us with our mortgage and we could not be happier with the service she provides. We recommended Jenny to some friends who have now started their journey with Smartline.
I just think that she was the best. Have used her as our mortgage broker before and will do so again and again. Works tirelessly for her clients. Couldn't recommend Jennifer enough.
We worked with Jenny Pocklington and she was absolutely outstanding, we recommend her to every person who want to buy a house, Jenny was friendly and helpful all the time through. Thank You Jenny, From Albert and Cornelia Pelser.
Jennifer was fantastic - I could not recommend her more! Our refinance was quite a complex one with many moving parts but Jennifer stayed calm and cool the whole time and made us feel at ease with the process. Very happy with the service!
Jennifer did a great job and made the task of refinancing and dealing with banks a lot easier
Jenny has been amazing and I will always use her
Simple, easy and informative. a pleasure to deal with thank you Jenny.
You can't ask better than to apply for a loan late on Friday afternoon and have the funds in the bank late the following Monday afternoon.
Top shelf, polite, efficient and excellent service. Just what we know our Adviser is capable of delivering, and it hasn't been the first time.
Jennifer was very professional throughout the whole process, we were passed on her information by a friend of ours who also had nothing but the highest regard for her abilities. My partner and I approached Jennifer not really knowing the best way forward but she guided us through the whole process always keeping contact and being reachable. The financial outcome is a relief for my partner and I.
Jenny was so helpful and felt very warm. She felt like apart of the family. My daughters even enjoyed her visits. She was always willing to help and answer my questions anytime.
Overall fantastic !
Couldn’t be happier with the service I received from Jenny Pocklington, she is amazing at what she does, we’ve used her several times now and have already recommended her to family and friends.
Great service from Jenny
Jenny was very helpful, very knowledgeable and kept me informed and up to date throughout the process. I would highly recommend her for advice and guidance.
Thank you
Jenny Pocklington has helped us with our mortgage decisions for over 10 years. So happy with her service. With our latest venture, she was always only a phone call away and with her knowledge and advice, Jenny made the exercise a smooth process. Thnx
Jenny is fantastic! She made moving our mortgage and successfully applying for other loans hasstle free. Great service! We were blessed with the best!
Jenny made the whole process smooth and seamless. She outlined clearly what we needed to do and what our options were. Not only will wd rrcommend Jenny to everyone we know we will use her in the future.
Jennifer Pocklington is a lovely person to deal with and has been very helpful to us over at least a year of us searching for the right house and finding then losing then finding again. We got there in the end many thanks x
Jenny was terrific through the whole process and a massive help.
Thanks for the great service mutch appreciated.
Jenny presented confident, competent and friendly in helping us optimise our lending needs.
Thank you Jenny.
Purchasing a home in a fly in fly out roster can be difficult
Thanks to Jenny and others it was a smooth transition
Thanks again Jenny
Jenny stuck by me through a lengthy ordeal, went above and beyond the call. I can't thank her enough
Jenny is fantastic. She went above and beyond to assist us in achieving a loan for our new home. She has helped me in the past and we have always had a positive outcome. I would happily recommend her to family and friends and we are very appreciative of all her efforts.
Jenny was friendly and extremely helpful in everyway she went above and beyond to help me as a first home buyer.
Good advice, always available and easy to talk to.
Jennifer Pocklington was absolutely amazing! Jenny went out of her way countless amounts of times to help us in a very difficult time, with the delays of Christmas and the New Years period, amongst other set backs, Jenny made the impossible, possible! I would definitely use Jenny again and i have already recommended her to friends and family. I am beyond happy with her help.
Always two steps ahead, keeping me in the loop with the best loan options for our life plans.
Jenny was professional and very helpful, going above and beyond what was expected to help get the loan approved
Jenny is always helpful and combative to my needs
I would highly recommend Jenny. She is a very experienced and friendly mortgage adviser. As first home buyers, Jenny helped us through the whole process from start to finish, explaining everything as we went. She went above and beyond for us with a complex lending situation and was always available and a pleasure to deal with.
Good advice, always available and easy to talk to.
Jenny organised a reverse mortgage for me. As a senior applicant, Jenny was very patient with me and explained how reverse mortgages work and what compounding interest is. I felt confident t in the information provided and am happy to recommend Jenny to friends.
Jenny has been our advisor for a few years now. She always goes above and beyond! She is a pleasure to deal with, always efficient and nothing s too much trouble for her. We always recommend her where we can. Thank you Jenny!
Jennifer was extremely helpful and approachable and answered all my little questions.
My main concern was to annoy her with obvious questions which for me were not that clear, I cannot thank her enough for the help she provided to me.
Thank you very much.
Thanks Jenny for your exceptional service, guidance and support during the mortgage application process. Hearing from you regularly made me feel confident in you and Smartline, assisting me deal with any hiccups along the way in a timely manner. Thank you for helping me secure my mortgage and new home.
Kate Hepburn
Thanks so much Jenny
Our mortgage adviser has been with us for over 10 years, she always makes everything clear and easily understandable. Very happy with her service and will be using Smartline for the years to come. Thanks
Jenny is far and away the best mortgage adviser I have ever come across. My mortgage needs were not simple and we would never have gotten there if not for Jenny\'s advice and knowledge.
Jenny was recommended to us by a friend who recently bought a home. As first time home buyers, we needed someone who get help us understand all of the processes and fill in the paperwork. Jenny went above and beyond our expectations and was always on hand when we needed her help. She did all the research and even helped us get a loan for a car! I would highly recommend Jenny, she was there from start to finish!
Jennifer did everything asked of her and then some.
She could be contacted any time and would drop around if needed.
I could not wish for a better person to deal with.
Regards
Dennis McGavigan
I would absolutely recommend Jenny to anyone looking for mortgage advice. She has been incredibly helpful, always contactable and eminently patient in guiding me through this all-too-easily overwhelming process. Buying a house on my own is such a huge challenge, but Jenny has made sure I feel confident and respected, and kept me informed throughout the entire journey. I could not have done this without her guidance, and am very grateful for her excellent service and incomparable knowledge and experience.
We have used Jenny for all but one of our mortgages over the years and myself and my wife agree she is a super professional and a lovely lady to deal with when it comes to our family finances. I will always continue to use Jenny for our finances and we as a family value Jenny as a great family friend aswell. Thank you once again Jenny for all your help. Regards Rob
Jenny made our new home purchase possible. We had seen another broker before and were told we were not in a financial position to buy in this price range. Jenny was readily available and always pleasant and very easy to deal with. We were not the easiest of customers as our house hunting lead to many various queries and altered scenarios but Jenny was always happy to help and take the time to meet us. We look forward to a long standing relationship with Jenny, she is wonderful!!!!
Jenni was fantastic throughout the process.
We encounted a few hurdles along the way but Jenny never stopped trying and eventually helped us achieve what we that was impossible.
Jenny was absolutely amazing! She has once again gone above and beyond our expectations. Jenny would always help us throughout the whole process, constantly giving us feedback and keeping us informed with every step of the way. We had used Jenny in the past and there was never a doubt that we would use her again. I have already recommended her to friends and family, and will continually do so in the future. We are extremely satisfied, thanks Jenny.
Would highly recommend Jenny. She was very accommodating and took time to explain .
We appreciated the knowledge Jenny had and we felt we were in safe hands. Jenny stepped us through the mountain of paperwork and patiently answered our repeated questions and responded to our calls for help every time. We believe the process was made smoother with Jenny's experience and knowledge.
Jenny was a fantastic help! She was very patient and thorough in explaining information. She was only a phone call away if I had problems. She made the whole process of getting a loan a lot easier!!
Smartline's service was increadible. Jenny was easy to get hold of,and she always replied swiftly to messages and emails. She made herself available for appointments according to our schedule. Will definitely make use of Smartline in future. They are also my nr.1 recommendation to friends! Thank you Smartline!
Jenny came to our house when requested because we were having difficulties with the forms and she came almost immediately and helped us significantly.
Jenny Pocklington has been an excellent asset in my building an investment property - in fact she has been more like a business partner and adviser and she has always been willing to go the extra mile. I would recommend her to any of my friends and colleagues. Many thanks Ben Bruce.
Jenny is always very helpfull, she has helped me with a few different home loans. She's is always willing to answer and questions I have for her and gets back to be straight away. I have already recommended her to family and friends and will continue to do so! Thank you!!
Jenny was really helpful and sorted everything out for me made the whole process really easy
I felt Jenny provided me with a very personal and tailored service for my needs. Jenny explained everything to me in a very understandable way and was very patient with my many and varied questions. I have already liked her on my Facebook profile and have recommended her highly to all my friends.
I felt Jenny provided me with a very personal and tailored service for my needs. Jenny explained everything to me in a very understandable way and was very patient with my many and varied questions. I have already liked her on my Facebook profile and have recommended her highly to all my friends.
Jenny was so amazing. Any questions or query I had
she was there to help and answer every step of the way. Buying a house I thought would be an overwhelming experience and I felt very comfortable and confident with the information I had been giving by Jenny. Thank you so much for such a wonderfully experience.
Jenny was always helpful, and worked around us to make time to meet,
My Husband and I found our Adviser Jenny Pocklington to be more than helpful when we came to the daunting task of going through the process of choosing a money lender. She went beond and above the call of duty to help us, being available all hours and days to answer any query we had, and we did have many. She helped with a problem that popped up during our final settlement also, it has been a pleasure getting to know her and we would thoroughly recomend anyone to see Jenny anytime about a loan, She is very professional and discreet and honest, her advise to us was invaluable. Yours Sincerely, Gayle and Ilmar Manestar.
Jenny was (again) very professional, informative and knowledgeable. She was very thorough and kept us in the loop at all times. Nothing was a problem for her. Will definitely recommend Jenny!
this is jenny second time helping me and im sure there will be a third
Jenny was and still is brilliant . She will help me with what ever I need and is always extremely professional
Friendly, personal service.
My broker from smart line made the whole process so easy. Something I expected to draw out and be difficult. Thank you so much Jenny. I would recommend you to anyone no matter what their circumstances.
Jenny was fantastic! She always kept us informed with each stage of the process, was easily contactable at all times and always made an effort to have the process pushed through as easily and quickly as possible. We have already recommended Jenny to friends!
Jenny was available for contact at any time, 7 days a week. We could see her on weekends which was really appreciated for our busy work life. Also at each step of the process we knew what and when the next step was happening. Thanks again for all your assistance!
I feel that Jenny met our expectations easily and then soared above them. Our loan type wasnt straight forward and we had to change things a few times which were no fault of Jennys. It was our circumstances and Jenny was always on the ball and helped us in every way possible without making us feel like nusances and incompitent. We couldnt have done any of this with our her. Above doing her job brilliantly she was always friendly, well mannered, polite and lovely to talk to. I would definately recommend to my friends and family to call Jenny knowing they will be in good hands :) Thank you Jenny
Jenny was great, offering us many different options, I would not hesitate to contact her about future advice
Jenny truley looked after our best interest and dedicated herself to finding us the right lender,loan and set up that was best for us.
Jenny was FANTASTIC! Nothing was a hassle, she was always available, and was more than happy to discuss/explain anything we asked.
Jenny was very patient and helpful throughout the process and found a good mortgage deal that suited our needs, would def go through her again.
Any issues were swiftly actioned ass the loan progressed. Excellent
Jenny was straight onto any problems we had with the bank and really happy with the way Jenny handled a very difficult bank
Jenny made herself available to me when ever I needed any help or advice, I once called her while she was shopping and she still took the time to listen to me and point me in the right direction
I enjoyed the support and worry free loan application process due to Jenny's thorough knowledge of "how to" and the availability of contact with prompt replies to any query.
no comments,good job
Jenny was available for any query over the weekend, after hours. Nothing was a problem for her to help me with.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
