Reviews
Average client rating
5/5 From 121 Reviews
As first-time buyers, my partner and I didn't know much about the process or where to start. Jen made everything super easy to understand and is always happy to explain everything in detail.
Shes friendly, easy to reach, and genuinely cares about getting the best results. Thanks to Jen, we got approved for our first home, and the whole experience was a lot smoother than we could've hoped for.
I highly recommend Jen to anyone looking for a mortgage broker whos knowledgeable, patient, and goes above and beyond
We have just secured a mortgage with Jen Hughes of Mortgage Choice Merimbula NSW to purchase a property on the Sapphire Coast. We are seniors and therefor most financial institutions are reluctant to lend to us even though we had the assets financial stability to qualify. Jen on the other hand was totally supportive and a terrier with the banks not taking no for an answer. Whilst the process was lengthy Jen guided us through the applications confusing maze and supported us all the way. Jen is highly competent and a lovely and empathetic person being a delight to deal with. We would not hesitate in recommending her to help with your financial matters.
Jen was phenomenal Friendly, efficient, and determined to get us the best outcome possible. Thank you sooooo much
Thank you Jen team for organising our financials. Our lives will be better organised now we have consolidated everything. Also thanks for answering ALL our questions, I know we asked a lot.
The Mortgage Choice Merimbula team were very easy and professional to work with. Josh and Jen were supportive and knowledgeable and i really appreciate their time in the mortgage application process. I highly recommend them, thanks again team
A huge thank you to Josh Jen from the Merimbula Mortgage Choice team. They went above and beyond to support us with our mortgage application ensuring that we were across the entirety of the process and worked pro actively to get us the best possible rate, in the fastest possible time. I highly recommend this team, true specialists in an area that can often be confusing and stressful.
Jen is very friendly,knowledgeable adviser. We approached Jen to plan for our house purchase since we are abroad. She explained in greater detail on the requirements and the steps involved. I can highly recommend Jen and her team. We will be using her service often.
Thank you Jen for your expert advice and all the best.
Jen and the team are rockstars. They answered all of my questions promptly and made sure I understand all the important details. Dont hesitate to contact them. I was working with a different broker and Jen was so much better in every way.
Walked into Jen's office without a prior appointment to discuss refinancing our existing mortgage, she was extremely welcoming and helpful running us through various scenarios and options explaining it all to us. Her advice led to us reducing our existing mortgage rate from 6.27 to 6.05 with a simple phone call.. what a legend I highly recommend getting in touch with her, extremely professional and a pleasure to work with.
I found Jen Hughes of Mortgage Choice Merimbula, highly professional and extremely efficient in organising my recent reverse mortgage.
Jen and the team are super easy to deal with and very prompt with their service. Very happy and will recommend to others.
We approached Jen Hughes to help us look for financing options for bridging finance whilst trying buy a new house and sell our existing one.
Buying and selling a home can be a very stressful experience however Jen simplified the process for us and found suitable finance options that worked for us.
We found Jen to be a total professional however she manages to do that with a smile and a personal approach that destressed the entire process for us.
Couldnt recommend Jen more highly. We will not hesitate to come back to her in future.
Trevor Drowley
Merimbula
Jen was awesome, very professional knowledgeable. Knowing zero about financial stuff I know I'm in good hands
Jen and the team did a great job at helping us navigate the process of applying for our first home loan. Would highly recommend
Jen is a superstar at saving money on home loans She 100 works for you and not the banks. She is persistent, reliable, funny and warm - definitely not your average mortgage broker
I cannot recommend Jen highly enough. Jen has been so professional, helpful, kind, supportive and patient with me over the last few months, to help me make my dream a reality. I will be forever grateful
Thank you Jen for the personal service and friendly professional advice as we navigated the time it took for my Bega property to sell while negotiating my other loan across to a new lender. So many loose ends to tie up, decisions to make, thankfully we got there It's wonderful to start fresh financially with your support, it's like a breath of fresh air. Here's to the future
Jen and the team at Mortgage Choice Merimbula have been wonderful to deal with. Jen is professional, friendly and goes above and beyond to help. We will use Mortgage Choice again in the future without hesitation.
Jen gave great advice. She was very lovely and easy to talk to. I cant recommend her highly enough.
I couldnt recommend Jen any higher, amazing at what she does, nothing is a problem. Very informative and makes sure everything is understood. 1010
Jen and the team are amazing, they go above and beyond and take the time to explain everything and help you out. Cant recommend enough
The service here is first class and friendly.
Needed finance for a work vehicle, they made the process simple, and even had a car broker that did shopping for us so we could stay focused on our business. Winning
Jen and the team at Mortgage Choice Merimbula were very helpful and easy to deal with throughout the process of applying for our home loan. Highly recommended
So much thanks to Jen at Mortgage Choice. Our situation was frustrating at times due to circumstances out of our control, Jen helped us stay positive and continued to work towards a result we were happy with. Highly recommend
Jen was fantastic. Always there to answer the millions of questons and go thru the many different products that we thought we might go for. Nothing was a problem. Everything ran prefectly. This is our second time using mortgage choice we will definitely use them again.
The team at Mortage Choice Merimbula continue to excel and exceed my expectations all the while supplying professional assistance and above and beyond customer service.
We work closely with Jen helping her clients to buy investment properties. Jen is always quick with responses, looks after her clients well, is pleasant and a joy to deal with.
I had a great experience with the team at mortgage choice I would definitely do it again they're always on there A game
So happy with Mortgage Choice Merimbula,Jen has made life easy with our construction loan,stuck with us the whole entire build and always had our backsShe always replied to emails or calls straight away and kept everything very professional.We would highly recommend Mortgage Choice Merimbula to anyone building a new home or refinancing.
Highly reccomend Jen and Allan from mortgage choice, they made our first home purchase a smooth and enjoyable process and were amazing at explaining every detail. We will be using their services again in the future for sure Thanks guys
I highly recommend Mortgage Choice Merimbula. Jen provides a personal, professional and friendly service, nothing was ever a problem and she is very knowledgeable and motivated to get the best outcome. Thank you for assisting us navigate the refinancing process and always finding time to answer our questions. See you when we have to do it all again
Jen was extremely informative, helpful and transparent with the process or remortgaging. Jen helped us find the best option and has saved us tens of thousands of dollars on repayments as well as the time it would have taken us to research and refinance ourselves. Super friendly and welcoming
We warmly recommend Jen from Mortgage Choice in Merimbula. She is intelligent, knowledgeable and super friendly and she quickly did a health check on our mortgage, which ended up saving us thousands of dollars. So grateful for your expertise, Jen
Jen and the team were so wonderful helping us refinance our home loan There were no silly questions and we were kept informed of the process every step of the way.
Jen was so professional, whilst also being upfront, honest and down to earth.
Highly recommend Jen and Mortgage Choice for any of your mortgage or refinancing needs - we will be returning customers whenever we have questions, queries or are ready to refinance again.
Thank you Jen
Thorough, efficient and considerate, Jen has been helpful ensuring a competitive interest rate on my mortgage.
Great experience working with Mortgage Choice in Merimbula. They take keen personal interest in their clients, listen carefully to understand your needs, always available, compassionate and empathetic and stand by you to the very end. Highly recommended. Thanks for everything Jen. Thumbs up
Jen and her Mortgage Choice team were very professional and provided excellent advice for our situation. The process was smooth and communication was prompt. We were really happy with the outcome.
Jen is the consummate professional who goes the extra mile in finding the right mortgage solution for you, particularly in challenging circumstances.
It was important for us to get a mortgage quickly and in difficult circumstances, Jen came through and got it sorted for us. It saved me an enormous amount of stress and effort.
Jen is the best in the Bega Valley, trust me
From a solicitors perspective, I have found Jens services to be second to none. She is helpful, accurate with her advice and prompt to respond. I have absolutely no hesitation in referring my clients who require brokering services to Jen and I would recommend her in a heartbeat
I highly recommend Jen at mortgage choice . Very friendly and great advice
Extremely helpful across the whole process. Felt supported and comfortable knowing Jen had our best interests at heart. Highly recommended.
Jen and Alan are great to deal with and I would highly recommend their services to anyone.
Mortgage Choice Merimbula are fantastic to deal with, particularly Jen - she has provided us with invaluable support in our home loan journey over the past two years and continues to do so. She has an excellent knowledge base and makes navigating the mortgage world a bit less scary for a novice like me. Would highly recommend.
Jen was amazing, what was achieved would not have been possible without her. Thankyou Jen for your commitment to always getting the win Jen doesnt take no for an answer, my whole family is so grateful.
Thank you to Jen and her team at Mortgage Choice Merimbula From the very beginning during the pre-planning stage to the actual purchase of my off-plan property, Jen made the whole process seamless. Dealing with Jen meant I always had someone to talk to who understood the process and what was needed, which made a huge difference especially while I was travelling throughout the crucial stages Jen got it over the line with seaming ease and I have no hesitation recommending Jen and her team, and working with them again Thanks Jen
Jen is helping me out with my loan to buy my first house. My situation changed a few times and she always was there for me on the phone or face to face to help me and give me advice. I highly recommend Jen mortgage choice.. they very patient , quick, professionally and for me as fist home buyer a great help to help me in the journey.
Jen and Alan have been my mortgage broker for over 6 year and have helped me purchase several properties in this time. They are always just a call or text away and I keep in regular contact with them, even after the fact to ensure that Im always getting the best deal on my mortgage.
They will always go above and beyond and keep things simple. Im excited to continue working with them in the future.
Incredible service Jen was able to do what we thought was impossible. She found a lender that fit our needs perfectly where other banks brokers couldn't. Jen was diligent, detailed and succinct - clearly stepping us through what can often be a confusing process. Thank you so much
We have used Jen and her team at Mortgage Choice Merimbula twice now and couldnt recommend them enough. Very helpful, knowledgeable and all round easy to work with. Took the hassle out of refinancing our owner occupier and getting a loan for an investment property. They worked together with our buyers agent to find us an investment property that would keep within our budget.
Jen at Mortgage Choice Merimbula was so supportive when buying our first home. Personalised easeful process. Jen explains everything so clearly every step of the way, and took the fear out buying property for the first time. We highly recommend
Alan and Jen were excellent with planning and executing our first home loan. They were very quick to respond the enquiries and they made us feel comfortable throughout the process especially given the constraints and difficulties that we had. I highly recommend their service to anyone.
As someone who knows absolutely nothing about finance or banking, I am so grateful to have met Jen. She has been so incredibly amazing and sweet. She answered all of our questions and explained the whole process with a lot of patience and honesty. I would recommend Mortgage Choice and Jen to everyone.
Jen and the team are brilliant. Recommended them to everyone we know and look forward to continuing to use their business in the future.
Jen has helped me understand the big picture and all the little things that really do make a difference Always a prompt, honest answer looking forward to working together again on the next purchase
Jen Hughes and the team from Mortgage Choice in Merimbula provided a first class service when I bought my property in Narooma. She gave expert advice and was able to clearly explain the process making sure the finance was approved on time. I have no hesitation in recommending Jen and the Team to anyone who needs a professional mortgage broker.
Once again, Jen and the team at Mortgage Choice have delivered exceptional service. Jen found us the best possible rate and did all the legwork saving us the headache. The Lender had some issues on their end and Jen worked quickly to sort it all out so we could move forward with the refinance. Absolutely recommend for all your home lending needs.
Jen and her team are amazing. So friendly, knowledgeable, and helpful throughout the whole process of buying our first place. Thanks Jen!
I can't thank the Mortgage Choice Team in Merimbula enough for helping and supporting me through the daunting process of refinancing my mortgage and finding the best bank that would work around my needs. The team were extremely helpful, very professional and would go the extra mile to facilitate a smooth transition.
As always Jen from Mortgage Choice Merimbula has delivered once again. They conduct their work professionally and always deliver the best outcome for my needs. I would recommend them to anyone and will use them again for my future requirements.
Couldn’t ask for anything better, pleasant helpful always returns calls if you miss her and gives you good honest straight answers and does what she says she will do.
As always Jen from Mortgage Choice Merimbula has delivered once again. They conduct their work professionally and always deliver the best outcome for my needs. I would recommend them to anyone and will use them again for my future requirements.
Thank you to Jen and Alan for helping us with our home loan, and then also with refinancing. We appreciate the hard work you put into it to make our dream home a reality.
Jen was amazing, she went above and beyond to help us refinance and buy a second property. She helped us navigate the process and made it pleasant. She made what seemed impossible, possible. Jen has a way of explaining everything so it makes sense. We have used several brokers in the past but none as thorough and as helpful and Jen. Thanks so much for helping us get our dream property Jen
I can't thank the Mortgage Choice Team in Merimbula enough for helping and supporting me through the daunting process of refinancing my mortgage and finding the best bank that would work around my needs. The team were extremely helpful, very professional and would go the extra mile to facilitate a smooth transition.
Thank you.
Jen and her team are amazing. So friendly, knowledgable, and helpful throughout the whole process of buying our first place. Thanks Jen
Once again, Jen and the team at Mortgage Choice have delivered exceptional service. Jen found us the best possible rate and did all the legwork saving us the headache. The Lender had some issues on their end and Jen worked quickly to sort it all out so we could move forward with the refinance. Absolutely recommend for all your home lending needs.
Alan and Jen are both so helpful at helping you see all of your options, and the pathway to a homeloan. Highly recommend
Jen Hughes and the team from Mortgage Choice in Merimbula provided a first class service when I bought my property in Narooma. She gave expert advice and was able to clearly explain the process making sure the finance was approved on time. I have no hesitation in recommending Jen and the Team to anyone who needs a professional mortgage broker.
Jen and her team helped us get our first investment property. There were a few hoops to jump through and without her hard work and persistence, it would not have happened. Thank you to the Mortgage Choice team
I had never used a mortgage broker before, so was a little nervous when I first made contact with Jen as I didn't really know how the process worked or what it involved. From that first phone call Jen made it easy - she was friendly and approachable, and was more than happy to answer my many questions. She was easy to contact via phone or email, and always got back to me quickly. Numbers are not my forté, but Jen was so patient and never made me feel silly.
I have no doubt that Jen got me the best deal available, and the change in mortgage provider, with a much better interest rate, is saving me a lot of money. I feel confident knowing that when my fixed term is up, I have Jen on my team to find me the best deal again. I only wish that I had found Jen sooner
Really happy with the service Jen and the team provided on my recent refinance. Would be happy to recommend to anyone looking for any kind of financeloan assistance in the local area
Jen has been wonderful in her assistance with refinancing my loan. Most transparent and prompt with all replies. Highly recommended.
I highly recommend Jen at Mortgage Choice for all things home loans. She provides useful and up to date advice, is always available to answer any questions and really takes the hard work out Thanks Jen
I have used Merimbula Mortgage Choice to help us through both good times and bad. They go the extra mile to help get us across the line, always giving honest and professional advice.
Great communication and helpful throughout the process. Alan and Jen were kind enough to make an appointment with us at short notice. Thank you.
My partner and I are both first home buyers, and couldn’t be happier with our experience at Mortgage Choice Merimbula, Alan and Jen are wonderful! Approachable, knowledgeable and patient with our millions of questions and our lack of experience. They assisted us so well through the entire process - highly recommend.
Mortgage Choice Merimbula was so efficient in assisting us to get the best home loan for our requirements. Jen and Allan went above to explain to us the ins and outs that we didn’t quite understand. We are so glad that we were able to use mortgage choice and only wished we had used them sooner. We will definitely be using them for any further refinancing or future loan needs.
My husband and I used Mortgage Choice Merimbula for a purchase and refinance. The great thing about using Alan and Jen is that we can just email over any information to get an idea of what we need when looking at new properties on the market. It's definitely worth the time if you have big plans to invest in real estate. Thank you so much for your hard work! Tegan and Brad.
Alan is a lifesaver when it comes to finance! He has helped us refinance multiple times and guided us through a property sale and purchase and has been professional and helpful at all times. Even bringing documents to my work to sign and responding promptly to questions. He takes all the guess work out of finding the right loan for your circumstances. We’d be lost without him!
As first time home buyers, my partner and I had no idea where to start when it came to financing. Jen and Alan have helped guide us every step of the way! I cannot recommend these two enough. Thank you, Alan and Jen for helping to make this seemingly intimidating process go quick, easy and painless! We will see you for our next big purchase!
If you need a home loan you just have to go and see these guys at Mortgage Choice in Merimbula & Bega. So easy, takes the stress away, with you every step of the way and even help out after settlement.
Jen has been so helpful and I don’t know where we would be without her! I would definitely recommend going to see her for expert advice with a friendly smile :)
We could not speak more highly of the service provided by Jen at Mortgage Choice Merimbula. Everything was easy from the get-go; we were welcomed warmly, and our needs and wants were listened to. Jen and Alan worked tirelessly to find us the very best mortgage options for our family and explained them all in an accessible and comprehensive manner. The customer service provided was of an exemplary standard and we wholeheartedly encourage anyone seeking mortgage options to do so with Jen and Alan. You will receive an outstandingly personal and supportive experience. Katha & Scott.
We can’t thank you enough for all of your help – especially as you said with our ROLLERCOASTER haha! Hope you have a great weekend – (we) will definitely be happy to have you over when we can! Maddie & Josh xx
Alan and the Mortgage Choice team in Merimbula assisted us in achieving our dream.
What was a tricky and complex situation with lenders was navigated with ease by Alan, he provided great follow up and was invested in seeing our process through to the end. We couldnt fault a single thing and constantly recommend his services to our family and friends.
Alan has been an excellent help along our journey, with fast responses and amazing insight he prepared us for everything. He is also really honest which helped us be realistic with our expectations. Was recommended to him and have recommended him and the team to others
As first time home buyers, my partner and I had no idea where to start when it came to financing. Jen and Alan have helped guide us every step of the way I cannot recommend these two enough. Thank you, Alan and Jen for helping to make this seemingly intimidating process go quick, easy and painless We will see you for our next big purchase
My husband and I used Mortgage Choice for a purchase and refinance. The great thing about using Alan and Jen is that we can just email over any information to get an idea of what we need when looking at new properties on the market. It's definitely worth the time if you have big plans to invest in real estate. Thank you so much for your hard work Tegan and Brad.
We could not speak more highly of the service provided by Jen at Mortgage Choice Merimbula. Everything was easy from the get-go we were welcomed warmly, and our needs and wants were listened to. Jen and Alan worked tirelessly to find us the very best mortgage options for our family and explained them all in an accessible and comprehensive manner. The customer service provided was of an exemplary standard and we wholeheartedly encourage anyone seeking mortgage options to do so with Jen and Alan. You will receive an outstandingly personal and supportive experience. Katha Scott.
Highly recommend My case was not a straightforward one, Alan and Jen went above and beyond to help me and I wouldnt use any one else. Not only are you informed at every step of the way but they are also very genuine local people who got me exactly what I needed very quickly
Awesome experience and personalised. Alan provided us with great advice and was extremely helpful in acquiring the best loan to suit our needs. Highly recommended.
If you need a home loan you just have to go and see these guys. So easy, takes the stress away, with you every step of the way and even help out after settlement.
Alan is a lifesaver when it comes to finance He has helped us refinance multiple times and guided us through a property sale and purchase and has been professional and helpful at all times. Even bringing documents to my work to sign and responding promptly to questions. He takes all the guess work out of finding the right loan for your circumstances. Wed be lost without him
Jen has been so helpful and I dont know where we would be without her I would definitely recommend going to see her for expert advice with a friendly smile
Jen, we can’t thank you enough for everything you’ve done for our family. You went above and beyond in every aspect throughout the whole experience and we will be always grateful to you for this.
Mortgage choice merimbula was so efficient in assisting us to get the best home loan for our requirements. Jen and Allan went above to explain to us the ins and outs that we didnt quite understand. We are so glad that we were able to use mortgage choice and only wished we had used them sooner. We will definitely be using them for any further refinancing or future loan needs.
My partner and I are both first home buyers, and couldnt be happier with our experience at Mortgage Choice Merimbula
Alan and Jen are wonderful
Approachable, knowledgeable and patient with our millions of questions and our lack of experience.
They assisted us so well through the entire process
Highly recommend
Thanks again
Alan was great to deal with very professional and worked very hard at getting us our loan highly recommended
I have used Merimbula mortgage choice to help us through both good times and bad. They go the extra mile to help get us across the line always giving honest and professional advice.
Great communication and helpful throughout the process. Alan and Jen were kind enough to make an appointment with us at short notice. Thank you.
Mortgage Choice Merimbula are extremely knowledgeable and efficient. They worked hard to find us the perfect loan based on our circumstances. I will be recommending them to our family and friends.
Our first time using Alan Madden at Mortgage Choice dates back to 2016. We were refinancing to find a better rate and unfortunately our local bank would not give us the rates on offer elsewhere. We wanted to do cosmetic renovations and needed some extra cash. Then recently we wanted to buy an investment property and again went to Alan - what we loved is that he has always made it seamless and effortless as possible. I cannot recommend him enough. Thank you, Alan
Alan Madden from Merimbula Mortgage Choice was just unreal! Very down to earth and helpful and could explain things to 'normal' people.
Alan is fantastic, knowledgable, friendly and efficient.
Mortgage Choice Merimbula are extremely knowledgable and efficient. They worked hard to find us the perfect loan based on our circumstances. I will be recommending them to our family and friends.
Alan from Mortgage Choice in Merimbula has been absolutely amazing! So helpful, he explains everything perfectly and makes th ing shappen as quickly as possible. I'll be referring him to everyone!
Alan and Jen are very informative and give great advice. Thanks for explaining things in a language we can both understand!
I found both Alan and Jen pleasant, helpful and understanding to my circumstances. They worked through the process and found the best deal for me. I would definitely use them again and definitely recommend them to anyone.
Awesome, personal, straightforward, informative and a credit to him in the way he runs his business. We have already recomended him to others and would continue to. Thank you, Alan!
Great work Alan! The process was easy and informative. One of the best things about seeing you was the fact that we could explore multiple options, including playing with figures to get the most out of our money. Much appreciated-we will be back!
Alan did a great job getting me a loan, answering all of my questions and was never too busy for me or made me feel like I was annoying him. I gave him a really hard task and contacted him often. After service was also great and I have recommended him to others. He makes people feel comfortable. Thanks, Alan!
Hi Alan,
We would again like to thank yourself and Kathy for all your hard work over this long drawn out process. We will be singing your praises to any one who will listen, both Mortgage Choice and Sapphire Conveyancing.
We were very pleased with the level of service we received and advice given regarding our new home loan. Alan Madden has vast knowledge and was great to do business with him.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
