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Jeff Austin

Reviews

Average client rating
4.7/5 From 138 Reviews

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Wade
19 September 2022  

 

Jeff has been an advisor to my family for many years. Recently he assisted me in buying my first home. He readily answered all my questions and kept me well-informed of the process. Jeff was personable and patient, and I thank him for his guidance.

Lesleigh
13 April 2022  

 

Jeff was an incredible help to us in purchasing our home. He took the time to visit us and make sure that he completely understood our mortgage needs (on a Saturday - which I thought was above and beyond!). The mortgage he found us was rather niche (fixed term but with 100% offset) and I don’t think we would have ever found this ourselves.

Jeff also kept us updated throughout the conveyancing process and was ahead of the solicitors in flagging which paperwork was causing hold-ups.

Jeff also seemed like a genuinely lovely guy. My boyfriend used him for a property purchase previously and we went back to him in 2021 because of what great service he provided that time (over a decade ago). Hoping not to have another move but if we do we will definitely speak to Jeff on the finances. Strongly recommend Jeff - a genuine and honest bloke (in a sector I don’t usually trust!)

Elizabeth
09 February 2022  

 

Alison
16 January 2022  

 

Wade
05 September 2021  

 

Timothy
27 May 2021  

 

Another wonderful experience dealing with Jeff, he is very knowledgeable and provides clear updates and timelines.
Highly recommend Jeff.

Richard
14 September 2020  

 

Many thanks to Jeff who once again helped us with a loan and we are now in our own home! We really appreciate the work he did for us in securing a loan we are happy with, but more importantly allowing us our own home.

Alison
15 May 2020  

 

Jeff was fantastic, this is the 3rd time I have used him and wouldn't use anyone else.

Adrian
23 March 2020  

 

Kieran
19 May 2019  

 

Toni
18 October 2018  

 

Stephen
17 June 2018  

 

Mim
06 May 2018  

 

Michaeli
23 March 2018  

 

I have utilised Jeff’s advice for a number of home loans, and I have always found him to very approachable, informed, and independent.
I would not hesitate to recommend Jeff to family and friends.

Mim
16 March 2018  

 

Matthew
12 January 2018  

 

Jennifer
19 April 2017  

 

Jeff has gone absolutely over and above to help us get the right solution and has tailored the products to our specific needs. We are incredibly impressed with his dedication and willingness to go the extra mile for us. He is always available for conversations and help. I can recommend him extremely highly indeed.

Michael
21 November 2016  

 

Maurice
09 November 2016  

 

Thanks Jeff for helping us get everything sorted so quickly with our new loan. It makes it so much easier than trying to negotiate it all ourselves. Thanks for always replying to our questions/calls so promptly.

Lisa
05 November 2016  

 

My family and I have used Jeff Austin\'s services before and he is our go-to mortgage advisor, so we are repeat customers. We have recommended him in the past and would not hesitate to do so in the future.
From my perspective (having complicated investment mortgage loans), what I really like about the service is the selection of possible loans and the assistance in going through the application processes which would otherwise be challenging and burdensome.

David
13 October 2016  

 

Richard
16 September 2016  

 

Jeff was always ready to help. He offered informed and friendly service throughout the whole loan process.

Rodney
09 September 2016  

 

I have always found Jeff very informative and helpful

John
07 September 2016  

 

Our family are extremely happy with the results of Jeffs efforts in finding us a loan that fulfills our unusual situation where others could not. We found Jeff to be open and forthcoming in our many queries and we would thoroughly recommend him.

Sane
23 July 2016  

 

After my experience dealing directly with the bank and being unable to settle due to bank errors, I was very pleased with the efficient way Jeff handled my loan. No problems whatsoever.

Great job Jeff!

Many thanks,
Megan

Megan
16 February 2016  

 

James
05 February 2016  

 

Jeff has always been a very professional person in all his aspects of loan advice and help.

Stephen
12 January 2016  

 

Very helpful and open to answering all our questions. I would recommend him to everyone.

Daniel
29 November 2015  

 


23 September 2015  

 

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Patrick
15 September 2015  

 

Jeff has been assisting us with loans for the past 10 years and we are always very happy with his advice and fast service. We would recommend him to our friends without hesitation.

Anthony
13 September 2015  

 

Jeff provided a great service, explaining the process and keeping us informed every step of the way.

John
26 July 2015  

 

George
08 July 2015  

 

Anthony
13 February 2015  

 

Paige
06 November 2014  

 

We have used Jeff in the past and he has proven to be a valued partner through our house purchase. He is always contactable and very helpful through the process. My only recommendation is to provide a step by step list of everything that needs to be done, and by when. We had a hitch in that we did not submit some forms to the bank as early as we could have due to a misunderstaning of the forms being discussed (credit card application forms were not urgent but other application forms were). It nearly delayed the settlement at our expense, however Jeff did a great job in accelerating the approval through his contacts. My advice is you cannot be too specific with what forms are due by when, who has to sign etc.

Wade
18 August 2014  

 

Jeff was a great support to my fiancee and I during the entire process. Jeff was a great guide in helping us get the loan required for our first house. I have already recommended Jeff to many friends and wish him all the best.

Nathan
16 July 2014  

 

Anthony
18 May 2014  

 

Jeff was knowledgeable, concise and easy to work with during the whole process of the loan. I like the updated emails he sends to clients too.( economy, interest rate updates...

Bernadette
16 May 2014  

 

Sean
30 April 2014  

 

jeff always made time for me, a big thank you to Jeff

Mai
12 February 2014  

 

Benjamin
07 January 2014  

 

Matthew
22 December 2013  

 

Jeff took the time to understand our needs and worked hard to provide a great deal.

Bruce
15 August 2013  

 

you do provde great service. I have been dealing with Jeff Austin for about 6 years; I have recommended him to others and I wouldn't go anywhere else for advice.

Stephen
14 August 2013  

 

Jeff is a really feat bloke, who has helped me and my family over many years, by organising and andvising us on all our loan requirements.

Stephen
13 August 2013  

 

A big thanks to Jeff. He is always helping to answer all of the silly questions I have.

Paige
09 August 2013  

 

When we first approached Jeff in May 2012 with an urgent request by the end of the financial year he responded exceptionally. After subsequent delays in our estate settlement going into June 2013, Jeff supplied exceptional support and advice ongoing as well. At every step of the way Jeff was able to advise the best solutions and advice at every change in the wind.

Joanna
01 August 2013  

 

Edward
30 June 2013  

 

Jeff was great at communicating with me through the process of the loan however I sent him an email of inquiry around the time of settlement on my property & he never responded. I felt disappointed by this as he had been recommended by friends & I had chosen to work with him over other options.

Justine
17 June 2013  

 

Jeff has always been very heplful with my financial requirements. I have recommended him to several work colleagues. If I cannot contact him directly, he returns my calls within an acceptable time.

Garry
09 May 2013  

 

Christine
05 March 2013  

 

Excellent service - pity about the bank he chose but I am more concerned with his service which was fantastic.

Patrick
07 February 2013  

 

Christopher
22 November 2012  

 

Emma
05 November 2012  

 

Angela
16 July 2012  

 

Anthony
12 July 2012  

 

This is the second time I have used smart line Personal Mortgage Advisers.

Ian
18 May 2012  

 

Jeff was fantastic, he rang me back straight away. He kept me fully informed through the process. I have full confidence in him.

Rosalind
26 March 2012  

 

Louise
14 March 2012  

 

Jeff has been our adviser for a while now. He is very approachable, can answer any question knowledgeably, knows our needs well and is able to get the process underway quickly and efficiently. We feel we have been in good hands.

Catherine
23 February 2012  

 

Adam
23 January 2012  

 

Jeff Austin was a great help in purchasing my first home. I will 100% reccomend him to anyone I know that needs finance.He would do his best to answer my calls, If I couldnt get a hold of him I would always recevie a return phone call within hours. Thanks again

Paige
16 January 2012  

 

we've used Jeff several times over the past 12 years and wouldn't think of going anywhere else. He's excellent.

Phillip
14 November 2011  

 

Jeff Austin went above and beyond what was expected in setting us up with our loan. After a few false starts - having missed out on a couple of properties at auction - it would've been easy to dismiss us as non-serious buyers and not worth wasting any more time on; but Jeff persevered with us and continued to support us until we found our home. We've since recommended him to many of our friends.

Oliver
15 October 2011  

 

Greatly appreciated Jeff. The communication was not as smooth/easy when Jeff left to go overseas, although Jeff's communication about that change and the loan until that point could not be faulted. Ultimately, very pleased with the outcome. thanks.

Philip
22 September 2011  

 

Overall very pleasant expirience.

Paul
18 July 2011  

 

Valerie
30 June 2011  

 

Jeff is always been available to discuss our needs both by phone and in person and he has done this for us for many years.

Con
13 June 2011  

 

Coming in pretty much blind to the whole process, the advice Jeff gave us was more than invaluable. Put it this way - I normally never bother to fill out these questionairres but I am so greatful that I'm more than happy to!

Brendan
15 April 2011  

 

Service was prompt and professional.

Toros
10 March 2011  

 

James
20 December 2010  

 

Anthony
02 November 2010  

 

Anthony
13 October 2010  

 

Once again Jeff has been a great help.

Mark
14 September 2010  

 

Jeff Austin is always extremely, helpful, friendly, thorough, patient and most importantly approachable. Jeff makes it easy to understand the commitment you are entering into as well as providing a very professional service. I would and have recommended Jeff to friends and family !

Alicia
13 July 2010  

 

Unbelievable service. always avaialable to talk to.

Jeff
22 June 2010  

 

Jeff was able to negotiate a loan that we could not have obtained by going directly to the bank.

David
20 May 2010  

 

Garry
19 March 2010  

 

Garry
25 January 2010  

 

Martin
19 January 2010  

 

Emma
06 January 2010  

 

Was a great service - I have been recommending Jeff to all our friends and family.

Jai
21 November 2009  

 

Amanda
19 October 2009  

 

Jeff was accessible throughout the process and was able to provide an insight to the process in order to understand why things worked a certain way.

Reg
15 September 2009  

 

Sean
13 July 2009  

 

Katrina
18 May 2009  

 

Jeff
02 January 2009  

 

Amanda
25 December 2008  

 

Kamal
16 December 2008  

 

Alicia
16 October 2008  

 

Fantastic service

Jeff
16 September 2008  

 

We have since used Smartline to refinance our loan for renovations - you Jeff has been more than helpful every step of the way. I would (and have) recommended his services to other people.

Tim
16 July 2008  

 

Jeff is almost always contactable and if he isn't he will return my call usually within an hour or 2. But the main value I find in using Jeff is that I have complete trust in him which I can't say for many other people that I deal with financially.

John
30 May 2008  

 

Geoff could not have been more helpful - in fact we have used Geoff before and have indeed recommended him to family and friends who have also used Geoff. Always available when we needed to contact him. Excellent.

Eugene
28 October 2007  

 

Peter
16 October 2007  

 

We are very happy with our consultant Jeff Austin. He helped us with our 1st mortgage 8 years ago and has kept in contact with us over the years. We definately would and have recommend ed him to others.

Shaun
16 September 2007  

 

Sean
16 July 2007  

 

Jeff explained things very well, and was quite patient as my partner and I got our heads around the whole process. The only part of the process that wasn't particularly transparent was the way the bank structured the final loan amount -- we weren't given

Mark
23 May 2007  

 

Tim Austin provided outstanding customer service. All customer service industries should model his approach. Smartline are fortunate to have him in their team

Gareth
17 May 2007  

 

easy. came to my house. have used jeff twice before & would use him again & again. did all the homework for me ; i just signed on the dotted line
excellent service ;

Marianne
20 March 2007  

 

Anthony
19 January 2007  

 

Margueritte
01 August 2006  

 

Dennis
04 July 2006  

 

I am surprised you even bothered asking how I felt about the treatment I received from Jeff Austin and Homeside Lending. I will never use either again. Would you be so kind to have my name removed from your mailing list, it only makes me boil whenever a

John
01 June 2006  

 

Richard
01 March 2006  

 

I have already referred Jeff to two others

Guy
01 March 2006  

 

Robert
02 February 2006  

 

Wade
01 February 2006  

 

Peter
01 December 2005  

 

Michael
01 December 2005  

 

Quang
01 November 2005  

 

Jeff Austin was always available for us and came over whenever we needed. He was a great help to us as we were absolutely clueless and still can't quite believe we own our own house.

Gabrielle
01 November 2005  

 

Could have provided more information on the loan product deemed most suitable up front.

Paul
01 September 2005  

 

Pam
01 August 2005  

 

I had an issue with how some of the paperwork was followed up on (and us not kept up to date on its progress) and that Jeff never contacted us to see if everythign was ok after the initial stage, but I did address this with Jeff and am happy with his resp


02 June 2005  

 

Margaret
19 January 2005  

 

We have been very happy with Jeff Austin. Very proffesional but at the same time very friendly with a genuinely likeable personality. Thank you.

Gordon
01 November 2004  

 

Jeff is a great person, very well mannered and approachable.

Stephen
05 September 2004  

 

Kevin
02 September 2004  

 

I liked the flexibility of my consultant, & the fact I was offered a range of loans with pros & cons for each. As for improvements it may help if you supply applicants (especially first time applicants) with a one page flow chart explaining the end to end

Cheryl
23 August 2004  

 

The initial service was very prompt and useful. All parts of the approval went smoothly. I did not understand that we would still need to visit the bank to complete the documentation. We could have completed on our own but we wanted some guidance to "get

Neil
02 July 2004  

 

Due to the good service I receive from my consultant I have refered three of my friends and family members to him. In doing so my consultant has managed to provide a total of 5 loans, whilst this is good business for him and the various lenders I would ha

Kenneth
02 July 2004  

 

James
02 July 2004  

 

would like to know what other services available. eg personal loans,credit cards etc.

Charles
18 March 2004  

 

Valerie
16 March 2004  

 

 

All that you gave us was a "street price" basic loan with the anz. We believe that we are worse off for following your advise and are looking for a better deal.

Christopher
07 March 2004  

 

Joanna
03 March 2004  

 

Jeff Austin really went the extra mile for us. He gave extremely useful information to help us make our own decisions. He spent hours with us at a pinch. When the whole settlement looked like it was going pear shaped in the last seventy two hours, he real

Michael
03 March 2004  

 

Grant
04 December 2003  

 

Informal, easy service without "hard sell". The bank could have been more helpful with explaining details of linking cards, e.t.c. (but this was not really Smartline's problem)

Ian
03 December 2003  

 

Carolyn
15 October 2003  

 

Antony
25 September 2003  

 

More personalised service. We're fairly new to the game so we needed a little more support than what was offered.

Antony
25 September 2003  

 

Jeff Austin was GREAT!!! when I really need his help he was always available no hassles. I would definately recommend him....

Carmen
22 September 2003  

 

To be honest we're not sure whether we got the best home loan - however it seems pretty good so far. We weren't presented with a wide range of options - only two. Maybe there weren't any others on the market worth considering? Nevertheless we are happy an

Dougal
15 September 2003  

 

Our Consultant was Jeff Austin. We have used Kef several times now for our loans and have and will refer his services to others.

Joanna
08 September 2003  

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