Reviews
Average client rating
5/5 From 436 Reviews
We've used Jillian Clifford and Mortgage Choice several times, and have had nothing but good experiences. Jillian is so knowledgeable and helpful, all the staff at Mortgage Choice are fabulous. I will never use anyone else for our financial needs. Highly recommend Jillian and Mortgage Choice. You won't be disappointed with their service.
Jillian and Jazmyn are beyond amazing.
They both took the time and had the patience to deal with any and all questions that I had while going through everything that I needed to know and may have missed while buying my first home.
The whole process from beginning to now because even after the whole thing they still follow up and check in to see how all is going.
Their customer care is fantastic and I am looking forward to buying a second home in the future to deal with them again.
I highly recommend this team to anyone looking for a mortgage broker.
We have been dealing with Jillian and her team for over 10 years now, as she is able to sort out any type of loan we require.
A big thumbs up to this team Jillian and Jazmyn has been a pleasure to work with during my journey of getting my first place. Jillian was clear and patient while going through my choices with me. Jazmyn was very thorough with her follow up.
Thank you both
Jillian has been very helpful and straightforward helping our family with property finance for over 20 years and continues to do so
Ive worked with Jillian a few times now, and each experience has been outstanding. She is always polite, friendly, and professional. Most recently, Jillian and Allan helped me secure a lower variable rate after my home loan came off a 2.29 fixed rate. The entire process was quick, easy, and seamless. If you're looking to refinance, secure a better interest rate, or even start a new loan, I highly recommend Jillian and Allan. Theyre reliable, knowledgeable, and truly make the process stress-free. Thank you again, Jillian and Allan
We have been using Jillian and her team for a few years now and I honestly will never use anyone else. They are friendly, caring and always go above and beyond.
This is the second time Jillian has helped us with our home loan financing, we could not be more grateful for her advice and expertise. Jillian and her team took the stress out of the process and are truly professional and passionate about what they do. We would rate higher than 5 stars if we could. 100 recommend Jillian and her team. Thank you again Jillian.
As a first home buyer in a rough, competitive market, I was consistently challenged and discouraged at several points along the way. Jillian, however, remained consistently in my corner. She was always responsive and offered an understanding and patient ear. Thanks Jillian We got there
Jillian and the team have been amazing to deal with, communicating and providing advice through every step of the process. Cannot recommend enough. Thanks for your help
Jillian and her team have been nothing short of fantastic Jillian helped us purchase our first home recently and answered every first home buyer question with compassion, professionalism and patience We couldn't be happier with Jillians work. Thank you for everything
Thank you Jillian and Bec for assisting us with our refinancing. Both of you were a pleasure to deal with and answered any questions we had throughout the process quickly and professionally. Banks aren't easy to deal with, but you both made the whole process very easy for us and we couldn't be happier.
Jillian was exceptional in guiding us through the mortgage process. Her personable approach, combined with deep industry knowledge, made us feel confident every step of the way. She truly advocated for our needs, simplifying what could have been a complex process. We're grateful for her unwavering support and expertise.
Jillian and her team went above and beyond to assist me with finance and guiding me through the process.
Cannot recommend these guys enough, we dealt with Jillian and a few of her team. They are never too busy to chat or help
No question is a stupid question
Would use them every single time from now on. We have bought and sold 3 houses in the past 2 plus years plus and wish wed of found them sooner By far the best out there
Thanks guys
Rach Gaz
Jillian her team are honestly AMAZING. This is our second time working with Jillian and could not be more grateful. The patience, understanding, professionalism pure excitement when the transaction has been successful is what you can expect from this team. Youre so at ease through the process as you are kept up to date the whole way along. Jillian is honest and provided so much advice which has been incredibly beneficial to our family.
Jillian and her team are simply outstanding. Their attention to detail combined with their care for your needs as a client is second to none. They have managed our requirements to the highest standards and we recommend them highly.
I have been working with Jillian for nearly 10 years, both professionally and personally. Jillians comprehensive knowledge of the industry, combined with her genuine commitment to helping clients secure the best mortgage for their needs, sets her apart from other brokers. She endeavors to make the home loan process easy to understand and provides updates and information every step of the way, ensuring the entire experience is smooth and stress-free.
What impressed me most was her dedication to finding the best possible rates and terms, specifically tailored to my personal financial situation. I thoroughly recommend Jillian and the team at Mortgage Choice to anyone looking to enter the housing marketwhether as a first-time homebuyer or a seasoned investor.
I look forward to continuing to work with Jillian and her amazing team in the future.
Excellent service by Jillian and the team. Highly recommend them.
Jillian was our mortgage broker for our first property and was nothing short of incredible.
She looked at various options for our situation, helped us select one, and also helped us make a forward plan for any future decisions we might want to consider.
On top of all this, she was responsive and kept us up to date with any relevant info, providing us a stress free and exciting experience with our first home purchase
We look forward to working with her in the future.
Having dealt with Jillian and her team from Mortgage Choice Ipswich for the last 10 years on a number of transactions, the most recent finalised today. Seamless Fabulous communication and service to match. Living interstate has been made easy with Jillian and her teams online and digital services.
I highly recommend at least having a conversation with Jillian or one of her team to discover how you too could have an experience like mine.
A job well Thank you.
Jillian and the team are honestly fantastic
From our first appointment where we just wanted to understand what kind of savings we would need to get what we wanted all the way through to settlement. Jillian and the team were only ever a phone call away and always happy to help Jillian was also able to help us to secure better interest rates on our home loans and make us more comfortable with managing these costs in this ever changing economy.
1010 could not recommend highly enough
Jillian and Bec were really professional. They managed the process for two of our properties and both went really well. We didnt need to worry as they were really efficient in their job. Jillian is also very responsive even at odd hours and also during her leave. She is great at answering all our queries and helping us all the way even though we have always been last minute in our decision. Highly recommend
We've just closed on our new home. Jillian made the mortgage side so easy. We knew what was happening every step of the way and it all went through without a hitch. Thank you Jillian
Jillian has been our super star mortgage broker for 13 years now and wouldn't go anywhere else. Jillian and her team are very professional and helpful brokers Thank You
We have used Jillian's services a number of times over the years and have always found her and her team to be extremely professional with exceptional communication. I would highly recommend her to anyone looking to engage the services of a broker.
Jillian has a genuine interest in getting the best result for the individual customer ensuring to communicate professionally and courteously throughout the entire process until the desired outcome is achieved. Weve used Jillian for 13 years and could not recommend her and her team highly enough. Absolutely remarkable broker
We have been with Jillian for over 13 years. She has helped us with our mortgage and our investment mortgage as well as car loans and a loan for our caravan. She is extremely professional and is able to communicate on all levels. If you aren't across finance, she can simplify the jargon and explain in plain language. She is dedicated and efficient. I highly recommend her and her team for any financial requirements. I have passed on her details to all my family and friends for their financial and loan requirements.
Jillian is an absolute lifesaver Without her expertise and dedication, we wouldn't have been able to secure a loan not once, but twice Life happened and we had to change our plans dramatically - Jillian was always supportive during this. Her guidance throughout the mortgage process was invaluable. She's not just a broker she's a trusted advisor who goes above and beyond to ensure her clients get the best possible outcome. Jillian's attention to detail, professionalism, and genuine care for her clients make her stand out. We are forever grateful for her assistance and wouldn't hesitate to recommend her services to anyone in need of a mortgage broker. Thank you, Jillian, for making the impossible possible
Jillian came highly recommended to us and her and Bec did not disappoint. Matt and I were unorganised for getting finance and Jillian and Bec made the whole process so seamless. We were well informed, even while Jillian was overseas and both were extremely responsive to any questions that we had. We also enjoyed the fact that Jillian took the time to educate us during the process as this will be of great assistance when purchase an investment property. We cannot recommend Jillian and Bec highly enough - thank you.
Matt Amanda
Highly recommend Jillian and her team, very professional, reliable and knowledgeable. Jillian kept me informed every step of the process and was extremely helpful. Easily contactable via phone and email. Thank you for your amazing work.
We have been working with Jillian and her team for 7 years now. They are fantastic to work with and would highly recommend her to anyone.
Jillian and Bec have been incredibly helpful and knowledgeable with stepping us though the whole process as first home buyers. Jillian and Bec were so easily contactable throughout the whole process and answered all of our questions with absolute professionalism and kindness. We were always kept up to date and informed of the process and really appreciated her expertise. We would recommend Jillian and Bec to anyone looking for a broker Cannot thank them enough
Where to start... We used Jillian when purchasing our first property, and just recently our first investment property.... To say the team went above and beyond both times is an understatement
Jillian and Bec really went out of their way to get our recent purchase across the line on almost zero notice AND while we were on a holiday with no reception.
We really couldn't recommend the team enough, they have helped us as well as multiple family members now.
See you on the next one, Jillian
Have worked with Jillian for years and cant speak highly enough of her service and proffesionalism.
Jillian has always been someone who can be relied on to give frank, wise and considered financial guidance about home loans.
Very helpful and reliable Highly recommended
Jillian is such a professional at she does. She's thorough, proactive and very friendly to deal with. I highly recommend Jillian for handling your mortgage needs.
Jillian and her team do an incredible job. They exceeded my expectations and I highly recommend them to anyone looking for a broker. Very happy with their service
Jillian and her team are absolutely amazing Their services goes beyond my expectations. They even contact me to let me know the health of my mortgage and they negotiate better rates for my loan Amazing
I highly recommend Mortgage Choice and in particular Jillian. She was so patient, kind and understanding. Jillian is very knowledgeable and answered all of my questions very clearly.
Knew Jillian way back in The day and in fact Jillian helped us get our 1st investment loan snd up to number 6
Always happy with what she has helped us achieve
I have been using the services of Jillian and her team for many years now and would thoroughly recommend her professional expertise and attention to all details in achieving the best results for the customer. Jillian takes all the hassles out of seeking a loan and works hard on the customer's behalf to achieve the best result possible.
I have no issue with recommending Jillian to anyone seeking assistance with gaining the best loan.
We highly recommend Jillian with any finance needs. We have been using Jillian for a few years now and wouldn't go anywhere else. Jillian goes above and beyond keeping the stress away and keeps you informed every step of the way.
We became clients through a friend's referral and happily recommend Jillian and her team for not only the initial support with our home loan but the ongoing advice and support.
Jillian and her team go above and beyond. Fantastic service Jillian has helped us twice now with finances. Sound advice provided and we were always kept updated every step of the way. Thank you
Best service, professional lady, very happy customer. Thank you
Jillian was incredibly helpful and knowledgeable, and very personable. My husband and I recently bought our first home, and Jillian walked us through the whole process and answered all of our questions thoroughly and promptly. We felt very well informed and really appreciated her expertise. We would 100 recommend Jillian and her team.
We first used Jillian's services almost 10 years ago, after having never used a mortgage broker before. We have been with her since, with a couple of iterations of refinancing. Very professional and thorough. Main advantage was surprisingly less the better loan rate at time of purchase and initial financing, but more the ongoing regular review and negotiation of better rates throughout the life of the loan I never would have thoughtbeen bothered doing this myself. Also, her advice during the salepurchaserefinance process was invaluable. Thank you so much, Jiliian and team
We had a good experience with Jillian and team. They looked after our case throughout our home buying journey from early stages up until settlement day. Do recommend their services.
Jillian went above and beyond throughout my home purchasing process. Her genuine and honest advice, great communication and knowledge made whole experience easier and less stressful. Id recommend her to anyone whos looking for a genuine trustable mortgage broker. Thank you so much Jillian
Hands down the easiest and quickest refinance Ive ever done, I was always kept in the loop and everyone was very professional. I will recommend the team to anyone who is looking for finance. Thank you Stacey, Bec and Jillian
Once again, what a professional, well executed and extremely knowledgeable team. The entire experience was flawless and I would highly recommend.
Jillian was so helpful in getting us a loan for our new house, was very appreciated.
I would not hesitate to recommend Jillian to family, friends and also clients, Jillian went above and beyond to find the right lending product to suit my needs. I am very happy with the level of service I received.
Thanks for everything Jillian. Easy to talk to and communication was great.
Jillian Clifford and here team were outstanding. They kept us informed every step of the way and really understood our needs. We have already recommended her to others as I know that team will really look after them. Highly recommend you give them an opportunity!
Jillian was highly recommended to me as she has now successfully assisted both of my siblings, my parents and myself in navigating the financial side of purchasing property.
Before being put in contact with Deb from Smartline, I had been dealing a mortgage broker from one of the major banks. I was constantly leaving messages with them, feeling anxious as deadlines loomed as I was very much in the dark during the process. Smart line was a completely refreshing experience with transparency and fantastic communication from start to finish.
Jillian and the team are amazing. I would 100% recommend them to anyone I know. Thanks so much for making our dream come true.
Deb was an absolute delight to deal with and went above and beyond to get the best loan for us! 10 out of 10 recommend these amazing ladies to anyone looking to refinance/get a new loan!
Jillian and the team were amazing. They stepped me through the process and made the the refinance as painless as possible.
Thanks team!
Jillian and her team, Deb and Bec are amazing. I have been using Jillian and referring friends and family to her for well over 10 years now and will continue to do so. They go above and beyond to make things happen!
Both deb and Jillian from Smartline offer the best service and are undoubtedly the best in the business! Any future needs and they are sure to be our first point of call ??
I have always received efficient service from Jillian and her team and kept well informed during the process. The products recommended have suited my situation and savings have been achieved. The staff are pleasant to deal with and knowledgeable about the products they recommend.
Jillian, Bec and Deb are amazing. They make sure that the process for loans is easy. Thanks so much.
Fantastic service throughout the whole process. Our circumstances were difficult but an excellent result was achieved. We can't thank Deb & Jillian enough and would highly recommend Smartline Ipswich to anyone who requires a mortgage adviser.
Team was amazing. Kept in contact, was very personable. Will recommend.
pleasant to deal with and very easy
Jillian and her team were absolutely amazing from the moment I contacted them, through to the settlement of my loan. I can’t wait to use them again!
One word: awesome!
Literally life changing.
Working with jillian was a delight. Keep up the good work!! :)
Jillian and Deb have always been fantastic and always available for calls and information and many many questions :) excellent to deal with and highly recommended.
Both Jillian and Deb provided an outstanding service. I very much appreciated their support throughout the whole process making it stress-free. They proved to be quick, thorough and efficient whilst also adding that personal touch. I was very happy with the outcome and would highly recommend their services. Thank you!
Our adviser was so professional and helped us through the whole process which made our job so much wrong easier.
Jillian and team (Bec and Deb) were professional and courteous. They kept us informed throughout the entire process and made it easy to do our refinance remotely. The congratulations hamper was an unexpected surprise and very much appreciated. Thanks again to the team and we look forward to working with you again in the future.
We have had excellent experiences with Smartline.
Jillian Clifford was so easy to deal with. She is knowledgeable and communicates everything so anyone could understand. Her whole team were professional and efficient with giving and receiving information. Everything about this process was a breeze, would highly recommend Smartline and Jillian to anyone.
Always a pleasure.
Deb Moss is AMAZING! I will never go to anyone else now! She has helped me and my family out for years! Highly recommend her!
Jillian, Deb and Bec were awesome as always. We're refinanced twice in the last several years and each time gotten rates and benefits will below what was on offer generally. The most valuable part is how easy the process was - WILL NEVER deal directly with a bank for a loan again.
Jillian and Deb have been amazing throughout the entire process. In our engagement with them, they have been attentive and thorough through this journey. Thank you for everything that you do. I would definitely recommend them to my friends and contacts.
Jillian has been wonderful to deal with and has taken all the stress out of purchasing investment properties! Deb and Bec have also been great to deal with too. Highly recommended
Jillian, Deb and the team were fantastic. We would definitely recommend them to others in the future!
Jillian has looked after us for the past 12 years and her service and expertise are exemplary. Communication is quick and efficient, applications are submitted in record time, and her advice is highly valued. We have recommended Jillian to many friends, who in turn have recommended her to their friends which speaks volumes of how well she is regarded. Thanks Jillian and Bec for your help with our last loan top up - you make the entire process easy and painless.
We had a lengthy journey to secure my homeloan through no control of our own. If I had selected the loan provider that my parents were guaranteeing for then the process may have been simplified, however i may have payed more in interest. It was a catch 22
Jillian Clifford was fantastic and very helpful. Answered my queries very quickly. I will be recommending to family and friends.
Jillian and Deb kept me informed during the whole process. They made it easy to gather info needed for the loan process. Would definately recommend. Thanks girls x
Jillian and the team were fantastic!
From our first appointment where we just wanted to understand what kind of savings we would need to get what we wanted all the way through to settlement. Jillian and the team were only ever a phone call away and always happy to help! Jillian also helped us to secure a better fixed rate on an existing investment property while helping us in the purchase of our dream block of land for our dream house.
10/10 would recommend for anyone looking for a mortgage broker!
Jillian and the team were beyond amazing. They helped us right from the beginning where we were still saving to understand what we would need for what we wanted all the way through to execution. 10/10 would not hesitate to recommend!
Jillian and Deb at Smartline were awesome, very professional, always customer focused and making sure we were informed at every step in the process, I would recommend them to anyone
Peter N
Fantastic service and extremely helpful
Fantastic service I highly recommend this company ,
Jillian at Ipswich was great ,
Thanks again
Just the most fantastic team that look after everything, go way out of their way to help, take ALL the problems away and just leave you feeling like you will never use anyone else
Jillian Clifford made buying our first home so much less daunting and made us feel super comfortable throughout the whole finance process! I would highly recommend her services to anyone looking for a broker!
Jillian Clifford and her team couldn’t have been more helpful, and we would strongly recommend their services to anyone. Thank you once again for your continued support. We will definitely be using Smartline for future investment decisions and advice
Jillian was very efficient and was prompt in her replies.
I'm a real estate agent and recently Jillian was the finance broker for a purchaser for one of my sales. Jillian was great with communication so that I could keep the seller up-to-date. I can count on one hand the amount of times a broker has actually proactively called me about a sale.
It ended up being a little more of a complex deal than normal but Jillian got the finance approved and now the purchasers are getting ready to move in to their new home :)
Smart line team was amazing! I never thought I would get a home loan on a single income, smart line team was so great they got me the best rate on the market and we’re here every step of the way.
Jillian has been absolutely amazing! In the last six months she has patiently and professionally guided us through refinancing, selling our home, purchasing our block of land, and now building! We definitely felt like we were in very safe hands.
I was more then impressed with Jillian and Deb’s assistance throughout the matter. They made the process as easy as possible and made my dream come true of owning my first home.
Jillian Clifford and Deb Moss are the ultimate professionals in seeking the most suitable finance for the client. The client is kept informed throughout the entire process - a process that is completely streamlined from start to finish.
Jillian and Deb from Smartline were fantastic. This is our second home loan with them and we wouldn’t hesitate to recommend them to our colleagues and friends. Thanks so much!
Thank you Deb for going above and beyond for us.
My wife and I refinanced our home loan . Jillian and the team @ the Ipswich Smartline office exceeded all our expectations, would highly recommend them to anyone.
Jillian and the team were fantastic, they made the entire refinancing process so easy, constantly updated me about where things were at, i've already recommended them to a few other people
Jillian and Deb were amazing! We had a few hurdles but they got the deal done and we are so happy in our new home. Highly recommend Smartline Ipswich.
Wonderful service all the way. You guys are the real reason why the Australian economy is so strong. You are the unsung heroes of this nation
I can't speak highly of jillian and her team. She has gone above and beyond my expectations. Always had time for us and our many many scenarios and has always answered them all. She has helped us out massively.
Jillian and Deb have been incredible throughout my entire home buying experience. From the beginning to the end they were both efficient, reliable and approachable. I genuinely cannot fault my experience, and would recommend them to anybody.
Easily the best, out there
Jillian was wonderful. We will be using her again in the near future.
Awesome support provided by the Smartline team. Can’t really fault it
Thanks so much to Jillian, Kiara and Deb. You ladies were amazing and the process was so easy. My renovations have started and are going well so far. The house looks much brighter already. Thank you so much for all of your help and support. I would highly recommend Smartline Ipswich.
Jillian Clifford went above and beyond throughout the whole process of securing my mortgage. Being my first solo mortgage Jillian explained everything in detail to me and kept me informed throughout. Thankyou for your hard work!
Highly professional and efficient
Every aspect of our loan and refinance process was made easier by Jillian and her team at Smartline with great communication throughout the whole experience!
Jillian and her team at Smartline Ipswich were outstanding. The whole process from start to finish I found seamless and wonderful.
Jillian Clifford and Deb Moss were beyond amazing throughout the entire process. Extremely experienced, knowledgeable, approachable and reliable. I would Highly recommend.
We have been using Jillian for seven years now and have passed her details to friends and family, even during a recent purchase our bank we surprised to see she had gotten a better rate than the special offer they had on.
Jillian and her team are amazing. They listened to what we had to say, were extremely caring and thoughtful and very knowledgeable and experienced. They were readily available and went out of their way to help. I highly recommend their services.
Dan and I could not be happier with the service and patience provided by Jillian and Kiara. Thanks so much for helping us achieve our goals. Highly recommend!
Jillian and Deb were so supportive and easy to work with. They always provided me with great advice and adequate information so I always felt well informed. I couldn’t have asked for anything more from Jillian and I will continue to recommend her
Jillian and her staff were outstanding. Not only did they conduct themselves with a high degree of professionalism, they were caring and empathetic as we worked through some difficult logistical issues over a period of 9 months.
The team at Smartline Ipswich have been nothing short of amazing! Jillian, Deb and Kiara worked tirelessly to help my wife and I get into our first home and even though we were a massive pain in the butt they showed true professionalism and continued to work their magic even with the tightest of deadlines.
They provided excellent advice, explained all we needed to know in terms even a simpleton like me can understand and were incredibly quick at replying to our emails and messages.
They made the daunting task of dealing with banks seem incredibly simple and we cannot thank them enough for their hard work and dedication.
I would highly recommend them to anyone looking to purchase a property, especially for first home buyers like us.
Thanks again guys!
Jillian & Deb were amazing!! Jillian listened to what I was wanting to achieve with my finances and helped me achieve them. For the first time in my life I feel in control of my finances and have some financial freedom. Thank you ladies!!
Always great to do business with Jillian and Deb! Profession and effective!
Very responsive and professional
Jillian and her team are amazing. They are so efficient and get the job done with absolute ease to clients. She is so responsive and reachable with any queries. Absolutely recommended her and her team to anyone wanting the best broker..
Always very supportive and prompt with all of the services...loved working with them...
Jillian and Deb have been looking after us for the past 10 years. Their expertise, responsiveness and service level both during and after the transaction is exemplary. We have recommended Jillian to our friends who are equally impressed.
Jillian and Deb were fantastic through the entire process of buying my first place, from property searches to applying and accepting a loan. The advice they provided and the assistance they offered was second to none. Thank you!
Jillian and Deb made purchasing our second property during the current situation, so much less stressful. We recommend them to anyone buying and are so glad we went to them 4 years ago.
I had a fantastic experience with Jillian and the team at smart
Line they listened to everytning i needed and got me the best outcome.
Jillian, was always available and ready to assist us at all times. She quickly answered our questions and ensured that our loan progressed within the timeframes. Thanks again for helping us with our second loan. We will always go to Jillian.
Jillian and Deb were extremely knowledgeable and easy to deal with. They were available to answer questions at any time and made me feel comfortable throughout the entire process. Thanks Ladies!
Excellent friendly helpful experience. Great team
Thank you!
Jillian went above and beyond to deal with what I deemed as a tricky situation - she, however, saw no problem and powered ahead to get me a fantastic outcome.
We found Jillian & Deb to be very friendly, professional & very helpful. They answered any questions we had & nothing was too much bother . Our loan was handled very quickly & efficiently & we would recommend them to our family & friends without hesitation.
Thanks heaps Jillian & Deb
Jillain Clifford goes above and beyond each and everytime i contact her office, i cannot recommend her highly enough
Amazing service, always there to help. Have already recommended their services to others
Jillian & Deb were amazing , helpful, knowledgeable and helped me through every step of the way! After seeing what others have gone through with other brokers i can say without a doubt that i wont go anywhere else for referring ppl and or further loans for myself.
My adviser is perfect ,Jillian Clifford couldn’t fault her in any way!!!. She is unbelievable quick with her response with any kind of Loan I am lucky to have found her thank you
Deb and Jillian are fantastic! I’ve been a client of theirs for the last 3 years and they never disappoint. I highly recommend them to anyone in the market for a house or car loan
Very helpful, understood our needs and provided the right solutions. Communication was open and they were readily available. Very good experience and will use them again.
Jillian and deb were easy to deal with, nothing was a problem and definitely new there stuff!! Thanks again
Ask far add I'm concerned Smartline did everything possible to make the process easy, but I found absolute frustration with Westpac bank. Thank goodness the Com bank was a bit better. Thankyou to Smartline. Great service. Thankyou Deb and Jillian.
very fast and efficient. I have and will continue to refer people to Jillian.
Our property purchases, for both our own home and multiple investment properties have been supported by Jillian and Deb for over 10 years. They have a thorough understanding of our financial structure and provide us with absolute confidence in our mortgage selection and structuring. This strategic thinking is invaluable and has and will save us significant amounts of money. Both Jillian and Deb have fought hard for successful outcomes on our behalf and have de-stressed an ever more complicated lending process. In our most recent purchase process they have gone above an beyond the call of duty to ensure a successful outcome. I recommend them to family and friends at every opportunity and look forward to working with them into the future. Please contact me if you would like further information.
Wonderful and friendly
We are very happy with the services provided. They are always there to help and do the best for our situation.
Very Helpful and friendly. They always contacted me the moment they got any news.
Everything was good Deb was very informative and helpful always keeping us in the loop right until the end
Jillian and Deb were a pleasure to deal with and made a stressful time much easier.
Jillian Clifford was professional and patient in getting us the product we needed. I will not hesitate to give my recommendation for her services.
Jillian and Deb were very professional and made us feel at ease from the very beginning to end. We would highly recommended them to our family and friends.
Very happy with Jillian and Deb from Smart Line
Highly recommend them to everyone .
Was an awesome experience. Nothing was too much trouble and got a great outcome in terms of significantly reduced rates. Will never go direct to financial institutions again. Thank Jillian and Deb so much.
Jillian and her term worked at a great fast pace and I can’t imagine doing all this work with out them thank you ladies
Jillian kept me informed throughout the whole process and the service I received was highly efficient and very professional.
I was not expecting to receive so much help in working through the challenges that I had in my affairs related to closing the financial deal with the lender, the staff here are amazing. It is a breath of fresh air to have people with this amount of experience with direct straight to the point answers. I highly recommend this service and look forward to using their talents in the future.
Jillian was fantastic!! Helped us overcome every hurdle made it so much easier.
Jillian is always very helpful and works in our best interests. Highly recommend
It’s the best you can ever get in this industry, i will never never deal with a bank directly again. This mortgage adviser made look really very easy to get a loan and saved us a lot of money after they negotiated a really really low interest rate for us
Jillian and Deb were both amazing to deal with. No question too small and they kept me up to date with every step. Couldnt ask for more professional people! Ive reccomended them to friends already and will continue to do so. 10/10 service
Absolutely amazing customer service by Jillian and her team, overall it was an excellent and efficient experience.
Can not thank Jillian & Deb enough. Highly recommend. We were well informed throughout the whole process.
Thank you ladies A+
Very happy. Highly recommended
This is our first home. Jillian was a key part in making it a great process.
There is nothing more that could have been done to improve our experience, once again a smooth and successful settlement. Deb and Jillian always go above and beyond!
Jenaya and Matt
Again Jillian and Deb have help me through each step and were very friendly and professional. I wouldn't hesitate recommending to family and friends
Jillian is hands down the best. She is amazing! We can’t thank her enough for helping us get our forever home!
I think u ladies are just wonderful. Keep up the good work ??
Both Jillian & Deb went above and beyond the entire way through the process, even after the settlement I was still getting help. There is nothing that could be improved on here, the team are life savers.
My situation was a little different after a separation, and I had a decent amount of time before I needed to apply for a loan. Jillian happily put up with many phones calls during it all as I made sure I was in best standing for being approved for a loan.
I have dealt with one or two brokers before this, but Jillian and Deb blew them away.
Both Jillian & Deb went above and beyond the entire way through the process, even after the settlement I was still getting help.
My situation was a little complicated after a separation. Jillian happily put up with many phones calls during it all as I made sure I was in best standing for being approved for a loan. Jillian never made me feel like I was too much, even when I was thinking to myself I am pushing it here lol.
I even got a call after hours from Deb to let me know I had formal approval. These guys really care about their customers, this is rare these days.
If you are looking for a mortgage broker that is not only professional & efficient, but also provides a personal level of service that I am actually quite blown away by, just go and see Jillian and Deb, you will not be disappointed.
Jillian and the team were insightful and make the process so easy. So very grateful for the time and effort the whole team provided. Highly recommended
Very quick in responding to questions
Jillian is amazing... After going through 2 other brokers which all promised the world but couldnt deliver, we were about to loose our dream home. we were advised to try Jill... Jillian and Deb went above and beyond and made our dream a reality!!!!!
Jillian and Deb are simply amazing ladies, nothing is ever too much bother for them. They both rock!!
The experience was very very good
A friend of ours recommended Jillian and Deb services to us when we were considering buying land. We had very low expectations and didn't think we were in any position to buy. Jillian was very honest with us, she guided us to set up a savings plan and within 6 months we were putting our deposit down. We can not thank Jillian and Deb enough for the amazing service and for making us feel at ease and very well informed throughout the whole process. Thank you!
Our experience was smooth, professional and easy. Thanks Jillian and Debbie.
Seamless - expectations where met and excelled. Thank you Jillian and team. Fantastic work.
Seamless - expectations where met and excelled. Thank you Jillian and team. Fantastic work.
Jillian provided an exceptional, honest service, a pleasure to deal with. Deb was also very helpful.
Both of them also contactable with any questions we had over the process.
Highly recommend to anyone needing a mortgage broker. They will go above and beyond to meet your expectations.
Thank you both again!!!
Jillian was very, very good. Our application was a slightly complicated affair and Jillian navigated us to a successful conclusion. She was fast, efficient and kept us informed through the process. We would have no hesitation using Jillian again for our next property purchase.
There is nothing more that could have been done to improve our experience, once again a smooth and successful settlement. Deb and Jillian always go above and beyond!
Jenaya and Matt
Both Jillian and Deb are very easy to work with. Thank you for making the switch as easy as it could be. We are happy with the result.
Deb Moss also provided great service and support to us over our course of purchasing an investment property and finding the best way to realign our banking accounts in accordance with our need. She was comprehensive, kind, fun and always available.
We were looking at buying a property at auction and needed all our finances in place so we could bid. Jillian went through everything that was required in a efficient manner, and received approvals for finance from a lender. We ended up buying the property at auction, and Jillian and her office manager Deb organised for all the loans to be put into place ready for settlement. Many thanks.
Jillian and Deb are our dream team. We continue to use them because they are highly organised and highly skilled lenders and wonderful to deal with as well. We continue to refer friends to them - wouldn't use anyone else!
Jillian has looked after us for the past 7 years. She is highly experienced, friendly, approachable, and proactive in providing clear information and options. Our main reason for staying with Jillian is that she makes the entire finance process easy and trouble free, and continues to provide great service by ensuring rates are reviewed from time to time. We have recommended friends to Jillian and we consider her as our 'personal banker'.
The service I received from Jillian and Deb was fantastic. Will definitely use them in the future and recommend their knowledge and services. Fantastic customer experience.
Jillian provides an excellent service. We have been with her for many years now and refuse to go to anyone else. We trust her and trust that she only has our best interest when sourcing our loans. We have recommended her services to many people over the years.
Great Service from the first phone call! I will be using Jillian and Deb for everything ongoing in the Future!
We have had a good experience over the last few years with these guys, Debra Moss has been particularly helpful recently with changing loan providers.
I found Jillian and her support team where extremely accessible, highly motivated very easy and flexible to work with when scheduling appointments. I would not hesitate recommending Jillian and her team to any of my friends and colleagues.
Jillian and her team are simply excellent. Very helpful, knowledgeable, professional and keep us informed at all times. Would highly recommend her.
Both Jillian and Debra Smith have been fantastic to our process I can I highly recommend these people enough I tell every person that I know that is looking for finance to use these people
Couldn't ask for better service.Jillian and Deb were awsome.Will be recommending them to anyone I know that is looking for finance.
Jillian and Deb are outstanding, they are so professional with every they do, the experience was just so smooth and very positive and we really are so glad they looked after us.
Jillian Clifford and Deb Moss have assisted me with the purchase of two homes and I can't ever imagine using anyone else. Previously I had a wonderful relationship with my bank manager and didn't think anyone would live up to his level of professionalism and efficiency. Both Jillian and Deb have surpassed every expectation and simplified and streamlined the process of purchasing property. They have always been available and extremely prompt with email and phone call replies. When I have been confused by the financial side of purchase they have explained things in a thorough and precise manner. They have worked tirelessly to get me the best possible loans and looked after me every step of the way. Nothing has ever been too much trouble - including travelling long distances to meet me at my convenience. I know, without hesitation, that I would not be about to build my dream home in the perfect location without them! Thank you Smartline - and thank you Jillian and Deb!
Jillian has always been exceedingly helpful in securing the most appropriate funds for me for investment, organising everything and streamlining the whole process on my behalf. She is always available and nothing is too much trouble. I don't think I could source funds nearly as well without her assistance and advice. Many thanks to Jillian and Deb Moss.
Very helpful ,as I found it hard to get into her office, She kept me up to date
by either phone call ,text ,email . Which took the stress out of the process .
Jillion was very approachable helping wade thru all the legals I had to do. Much less stressful for me. Her assustant Deb Ross also truly amazing. Kept me up to dste every day & reassuring me when the solicitor didn't contact me. Deb got straight on to it.
Can't thank these ladies enought. Just awesome!! Have recommended them to several friends now so I'm sure they can assist my friends
Many thanks
Susan
Amazing work and support from both Jillian and Deb, throughout the entire process - thanks so much!
We were recommended by family friends to go see Jillian & Deb at Smart line Ipswich. I would not hesitate to recommend them to any of my friends or family, nothing was too hard for them. This was our 1st house purchase, Jillian & Deb made everything so simple and went into great depth for even the smallest question.
A big thank you Jillian & Deb for making our 1st house purchase such a breeze.
In less than a two week turn around Jillian and Deb got us a top up on home loan so we could get that "new" car & van we had been talking about for a while. Thanks Jillian & Deb your fantastic. Wouldn't hesitate to recommend and/or use these guys again.
Such a stress free process. All my questions were answered and communication was carried out in such a professional manner. Can't fault the ladies from the Ipswich office. Thanks Deb & Jillian. We will continue to use and recommend the services of Smartline to all our family and friends.
Deb Moss (also at Ipswich) provided equally good service.
Jillian assistant Deb was so helpful i would certainly recommend smartline ipswich.
A very friendly , approachable and professional service. We are return customers and could not recommend the staff and services too highly. They go above and beyond all expectations. They deliver promptly and communicate with you every step of the way.
Thankyou Jillian and Deb.
Took a lot of stress out of dealing with the bank directly..
Managed separating all loans and restructuring with ease/without too many complications upon sale of property. Even dealing with hiccips on day of sale and payout amounts due to restructure.
Excellent communications and explainations along the process.
Thankyou, would highly recommend your services.
It has been thoroughly enjoyable process working with Jillian and getting her thoughts on our financial options. We have particularly been impressed with how she, and her team, have handled the inevitable glitches that arise in any complicated process: professionally, and with consideration for our time.
Thanks so much Jillian! We look forward to working with you in the months and years ahead!
Jillian and Deb helped us purchase our first home. Their service was amazing. We naturally had a lot of questions through out the process and they were 100% there every time we needed a question answered. Thankyou so much. Hayley and Luke.
Excellent service, helped me through a difficult and confusing period. Can't reckoned them highly enough!
Very happy with the service and the quick response to what we had asked we had the money with a n no time to purchase what we wanted. We Would highly recommend the service to anybody. Thank you
The ladies from Ipswich, Jillian and Deb are amazing, helping in every way to provide great service and advice, with a personal touch. Have recommended them to all our friends and family.
Jillian made buying our first home so stress free! She was always there to answer any questions and kept us informed the whole way through. Have already recommended her to friends and family who are looking to buy.
Jillian and Deb have been a fantastic addition to our network. Since moving to QLD 2 years ago it is always hard to rebuild your network with quality personal.
We were lucky to have been referred via a family friend. Even though we lived on the Gold Coast and they were based in Ipswich - over 1 hr drive away - Jillian and Deb still took the time to visit us.
We refinanced with them about a 18 months ago and over the last 12 months they have consulting to us about our borrowing capacity across multiple models ie whether we sell or retain our Sydney investment.
In May we found our dream home and to afford it we had to sell Sydney. We were also going on a holiday to Fiji for 10 days which meant when everything had to be done, while we were overseas.
That was no problem, with Deb and Jillian going the extra mile to accommodate.
They are the most professional and offer sound advice consistently.
We are very happy with their efforts that we dont need to get an external opinion. They are our trusted advisors.
A great asset to our team - we are grateful for their advice and support.
Jillian and Deb made the whole process of refinancing our mortgages so stress free. They both kept in contact with us the whole way keeping us informed. Jillian got us the best deal on our loans that we could of not done ourselves. Both these ladies were a pleasure to deal with and we will definitely be dealing with them again in the future. I would highly recommended both Jillian and Deb to all our friends and family.
Jillian and Deb have been wonderful they took care of everything and it was 100% stress free.
Jillian Clifford and Deb Moss from Ipswich smart line were AMAZING! Every step of my applications was easy, well explained and all questions asked were answered making sure I understood the in and outs of my home refinancing loan and new car loan. I really appreciate everything that was done for me and even the follow up after the purchase of my new car. I would most definitely and highly recommend both Jillian and Ded to all my friends and family. I look forward to our next meeting of future goals and financial planning.
A BIG thank you with kind Regards
Jeremy Fagan
Jillian and her assistant Deb have been just amazing with helping me with everything I needed, always willing to help when I called for assistance, I would recommend her to anyone.
Great Service as always from Jillian and team.
Jillian was very efficient. She secured the refinancing of my mortgage in no time with the best terms. I am thankful that I got her services. I would not hesitate to recommend her.
Would recommend to family and friends a pleasure to work with to get the best for myself and Family to purchase our new car. Thank you Jill
Would recommend to family and friends a pleasure to work with to get the best for myself and Family to purchase our new car. Thank you Jill
Highly recommend. Great to work with.
Jillian was absolutely amazing! Kept me in the loop throughout the entired process! Highly recommend her to everyone!
Jillian was very helpful and understanding of our needs. Would recommend her to everyone.
I really want to thank Jillian and also Deb Moss, they were both so helpful and got us the loan! Nothing was too hard. Jillian talked through all the loan options with us and helped us to make an informed decision. Deb was great at keeping us in the loop and also our solicitor. She was also very good to talk to while I was in 'stress mode'.
Thank you again ladies. I will be recommending you to anyone I know who needs a home loan!
Very happy with the service jillian provided and believe she made an effort to find a product that suited our needs. Hopefully the great service continues in the future.
Jillian and Deb were absolutely amazing, they were on the ball and had everything sorted from the get go, they ensured that we chose the loan that was right for us, the went above and beyond and I cannot thank them enough for all their time and efforts, greatly appreciated and could not be more grateful.
We have used Jillian's services many times now and trust only her when it comes to sourcing or refinancing our loans.
Jillian was very professional, very friendly and accessible.
Jillian and her staff were always a real help to us. The loan we sought was unusual as we are retired and on part pensions. Her advice was succinct and she delivered everything she said. This was totally different from our previous bank NAB with whom we had banked for 45 years.
Her post loan service has been excellent.
Absolutely the best service I have ever received.
Jillian and Deb provided an utmost professional service with that personal touch. I have always felt a valued customer not just a number. I will definitely be using Jillians services again???? thank you.
Jillian is a miracle worker, she had to work hard to find the right lender to have our loan's approved. She is an asset to your company. Now that she has a lot more help with Deb working for her I'm sure they will be a dynamic team.
Have already referred Jillian to family members.
Just a true professional who knows her stuff well.
I contacted Jillian Clifford a year before I decided to purchase a home and she was with us all the way and providing an exceptional level of customer service and was with us all the way during the buying and selling process offering the best advice. I would highly recommend Jillian to any person who needs assistance in securing the best home loan. 10 Stars !!!
JILLIAN! Where do I start simply amazing, your our life saver! I highly recommend her to everyone! Contactable at all times, caring, helpful and very efficient. Thank you for being there for us through our rough road and helping us by giving it your 120%.
My wife done most of the dealing with Jillian for our loan, but I want to say thank you! She made her feel so much more comfortable and really did save us from having no home to do go! Lovely lady and unlike all the other people my wife dealt with she generally CARES! Highly recommend.
We found Jillian to be very professional with her services and very knowledgeable with her content, was a pleasure dealing with her.
Hi,
I would like to commend Smartline and in particular Jillian Clifford, on the very professional way all of our transactions were handled throughout all stages of developing and implementing the re financing of exsisting properties, and the new build of another investment property. Whilst dealing with the banks becomes more complicated, it is refreshing to have someone like Jillian overseeing everything and explaining what is happening all the way through. Great service & Outcomes well done. Best Regards
Steven & Rosemary Jones
Jillian is very friendly and very approachable. She was happy to answer all my questions. She went above and beyond to make the process as easy and stress free as possible.
Very switched on,straight forward and on the ball.Am able to call anytime to ask about different scenarios and plans & ways to make them happen.
Jillian has been a great advisor, she has made us feel secure about our decisions and has been with us every step of the way though our journey of purchasing our new home.
Jillian has been a great advisor, she has made us feel secure about our decisions and has been with us every step of the way though our journey of purchasing our new home.
Jillian was easily contactable and did not screen my calls. She was available even when I know she had a lot going on in her personal life. I always felt like she was invested in what I wanted and needed with my loans.
Would just like to say that Jillian Clifford is one of the most helpful, patient and happiest people in this industry and would have no hesitation in ever recommending her to my family and friends. One phone call and she had everything under control. So very professional and always so friendly to deal with. We made a few changes to our request but nothing was ever too much trouble for her. Thanks Jillian, keep doing what you do best. Regards Jeff, Vickie & Natasha Wieland
Jillian as very helpful throughout the entire buying process.
We were the first home buyers and was seeking an adviser who was easily contactable and could assist us in answering all our query. We were pretty impressed by our advisor as she was available 24 x 7 and helped us in choosing loan that would suit us.
Jillian was fantastic throughout the entire process. Very professional, organised and efficient. I will recommend her to anyone in the future and will continue to use her. I have very high expectations and she exceeded those every time. Both my partner and I were very happy with Jillian.
Jillian is so helpful, very communicative, and takes a real interest in her clients and their needs :)
Very professional prompt service. Jillian took care of all the paperwork, and our loan is now all in place.
I am very happy with the service Jillian Clifford has provided to me. She has a great network of people surrounding her and I look forward to creating an empire with her help and advice.
Jillian is the best. Makes everything simple and stress free. Have recommended her to everyone.
I had a great experience with Jillian and I loved that she talked to you like a real person and didnt pressure you with anything like the typical car salesman and real estate agents do. Keep up the good work!
Jillian and Rachael were just the best, would have no hesitation recommending them! Can't fault the service on any level, and after sales service has been just brilliant.
If therer was a higher number, I would give it to Jillian. She was absolutely fabulous, extemely helpful, very friendly and explained everything thoroughly. She was absolutely exceptional, and she should receive an award for outstanding customer service and cracking dedication. THANK YOU JILLIAN YOU ARE AMAZING!
I have been dealing with Jillian for 20 years. She is the best!
this is the third property we've purchase through Smartline with Jillian's asstance and once again her facilitation has been outstanding. She has helped us navigate the complexities of various loan combinations and we are very happy and comfortable with the package we've ended up with. I recommend her to anyone who hints at purchasing a property.
Jillian was soooo great and so flexible with the random and small amounts of time I had to speak to her with my work schedule ! It's a bit of a stress full time anyway and all questions and problems were so quickly resolved !! 100% recommend everyone use a mortgage broker !!!!!! P.s Jillian is awesome :-)
Jillian was always available and contactable anytime, which gave us confidence and kept things stress free for us. Jillian was a delight to deal with, always very happy, prepared to listen and ask us question to find out what we wanted, and then presented us with the package we needed. She was always very professional and personable. We couldn't be more pleased with the service we received. Thank you Jillian and Smartline.
I have given Jillian a 10/10 for everything as she did everything in her power to get the loan and when the first one declined the offer we went for she went back to work and found an even better loan which went through. She also gave me very positive communication and even when I was in doubt she reassured me that we would get the result we were after. I received amazing customer service from Jillian
Jillian is most approachable and helpful, her valuable assistance along the whole process is crucial to turn an idea into my reality.
The same advices I receive from another adviser from another business.
Wonderful, wonderful professional advice and service - couldn't ask for better !
Jillian was fabulous. I could not have been happier with the service we received.
Highly professional, personal and efficient service
Jillian was proactive and communicated well throughout the process. Achieved good outcomes for me and was very pleasant to deal with. Everything went smoothly and was achieved in a short time frame due to Jillian's efficiency and knowledge.
Jillian Clifford is extremely helpful, friendly & acommodating. Her professionalism is outstanding
Jillian was very proactive and ensured we were all informed on the progress of our loan refinancing. She is very detailed and believes in the personal touch Excellent operator and I would recommend her to anyone. Far better than the Westpac personal banker we were with previously Peter
Jillian met our needs and was very clear and informative. She listened to what we wanted to do and she helped us to achieve it. Even when one of the banks made an error which impacted on us Jillian was straight onto it and sorted it out with the banks. We are very happy with Jillian and will highly recommend her to others.
We were desperate to navigate a loan to suit a difficult property that we were trying to secure. Jillian was nothing short of outstanding in her efforts to help us secure the finance, she chipped away until the job was done. She was a superhero!
Jillian saved me over $120 per month in repayments and made sure my loan was processed in an amazingly quick time. I have already recommended Jillian to family members and even to some of my own customers. I will be using Jillian for all of my future loans and could not be happier with her service.
We have purchased 2 properties with the assistance of Smartline. On both occasions we have been thoroughly impressed with the service and support. We purchased our first Australian property while we were in the UK and the vendors were in the U.S. We wouldn't have been able to do it without our Smartline advisor. Our most recent purchase quickly turned from a simple on to a complex one and Jillian Clifford was fantastic in supporting our application and negotiating on our behalf. Her constant and professional communication was extremely comforting and we ultimately achieved a great outcome. We recommend her to anyone even thinking about buying a property!
Jillian was great, very friendly and helpful.
Jillian was prompt,reliable and a pleasure to work with. I am sincerely greatful for the service Jillian provided and have strongly promoted her for friends, family and work colleagues.
Very positive though aware of possible pitfalls-
Jackie, Jillian and Karen were unbelievalbe in their assistance to me. I moved to South Australia and contacted them as I didnt want to work with anyone but the Cleveland Smartline team. I will have a long association with them and ensure I refer all of my colleagues, friends and family to the team. They were amazing! They helped me achieve my dream of owning my own home, of which I have been trying to do for the last 10 years since I first approached them.
Jillian was very professional and made the process run smoothly.
My previous communication as follows: I deal with Service Providers from all types of business in my day to day life. I have been doing this for many years. The most important thing when selecting a Service Provider is felling confidence in their ability to obtain the best opportunity for you and more important, confidence in their ability to deliver on time. Your team is very customer focused. Continual focus on delivering these attributes to your customer will ensure many more awards and business success. Smartline does this for me. Thank You, I look forward to our next adventure.
Using the SmartLine Team was a beautiful experience, Jillian and Marisa helped Shane and I achieve our dream. Thanks for your outstanding work and great advice. We will be back in the future. Many thanks, Megan
Jillian Clifford has handled my financial affairs for several years now. I can only say she is amazing. She knows her industry thoroughly and is always very helpful.
Jillian was great! She made the process so easy to understand. Being my first home purchase, it was a comfort to have someone who was there if I had any questions - day or night! Thank you so much.
Fantastic service, friendly staff, excellent all round!
Jillian and her team were absolutely awesome to deal with. No question was too silly. She was extremely knowledgable, efficient and always kept me informed throughout the entire process. I am totally amazed by my entire experience in gaining my first property thanks entirely to Jillian. I look forward to working with her in the future......who knows "Investment Property NEXT!!'
Jillian was very helpful and communicated well with our needs.
Buying a new property is always a daunting and stressful experience - and I've done it twice in the last six months! I have a long history with a bank but decided it was time for a change with my last purchase. I had never used a Broker before but am so thankful to have found Jillian. She made the entire process as smooth and stress free as possible. I had complete confidence in Smartline from my very first email with Jillian. She haddled the entire process from start to finish with professionalism, wisdom and understanding. Thanks to Jillian, Marisa and the team, I am now living in my dream home, and don't plan on moving again for a long time! Kylie Williamson
Jillian has been diligent in helping us find the right loans for our investments and kept in contact with us through out the entire process.
What an amazing service. The staff really know their business , always prompt to return calls ,give detailed updates and always friendly.
I delt with Jillian Clifford and Jacqueline Klees throught the buying of my Home and would recommend them and Smartline to anyone. They were always contactable and happy to answer any questions I had. I would credit them with making the home purchasing process much easier and a comfortable process. Thank you very much Smartline, Alan Horwood
I was refinancing due to marriage separation and Jillian and the team handled things with great sensitivity and ultimately secured me a home loan package that suited my requirements and that I am extremely happy with. I would and will recommend Jillian as a broker.
Jillian was extremely helpful and ready available to answer any queries and find solutions. We are very satisfied with the outcome and would not hesitate in recommending Jillian or Karen's services to family or friends.
I have had the pleasure in dealing with Jillian numerous times over the years. Jillian is always very helpful and friendly. She is always available to answer any question I might have and explains things in terms that i understand. I would recommend her to anyone looking for finance.
Excellent service provided - except for Jillian's intervention in preparing our submission and re-submitting our application, we would not have had a successful outcome. In the hands of an expert, who believed in our situation, the result was then never in doubt. Thank you !
Jillian was excellent.
One of the key things that I felt during the process was that Jillian intent was to get me the best loan for my situtation and not what the best loan was for her. I felt that Jillians intent was always for me and this is why I would always return to Smartline for advice and would highly recommend them to friends and colleagues
After my separation i needed to refinance my property to pay out my ex and being self employed and although being with Westpac for a long time the banks did not want to know me Jillian after a few nos found a lender willing to lend me the $500,000 i needed then 6 months later after i had some new history again she refinanced to a better lender saving me over $1000 per month in payments and a fairer interest rate .Its a no brainer for me for any future mortgages will be with Smartline and im sure the banks will be willing to lend me the money direct now im on my feet again BUT Smartline were there when i had nowhere else to go and did not give up like the banks did until they found me a solution.Thank you Jillian and Smartline :)
All the team at the Cleveland office were very efficient & friendly to deal with
This was the first time that we have used a Mortgage adviser and because of the service that we received from Jillian, we will be using Jillian again and of course we will forward her contact details to anyone that we know that needs a mortgage adviser. Jillian's team was excellent as well. Someone was always there for us if Jillian was not available.
Jillian has turned my life around with her professional advice and assistance. I had been assured by my personal banker that he had gained the 'best'interest rate but Jillian beat it by a large percentage and also reviewed all of my other loans and I am better off financially since meeting her. I cannot recommend her highly enough and I look forward to a long and successful professional relationship with her in to the future for my future purchases.
Ii was a pleasure doing business with Jillian, she was very helpful, patient and very understanding to our needs. We would like to thank her and her support staff very much for looking after us.
Best service all round that I have experienced in many years. I would certainly recommend Karen and her team to anyone and everyone. Thank You.
Karen has been a great help through the whole process of re financing and setting up the business loan and getting us up and going in the right direction. Nothing has been to much trouble for Karen and her team.
The service received was exceptional. I like the fact that I was kept up to date on progress and the process was managed by Smart Line.
There is noting Jillian could do more for her clients. She ticks all the boxes for me.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
