Reviews
Average client rating
5/5 From 65 Reviews
I've been dealing with Aaron, Jacqui and Andrew for about a year now with a new home loan and a loan refinance. Throughout the whole time, everyone has been very professional and responsive. With my home settlement, Aaron was able to resolve an issue my own solicitor wouldn't bother explaining. And on the refinance, Jacqui was great in following up and compensating for Bank of Melbourne's incompetence. I highly recommend to any people looking for a new loan or refinancing.
From the start to the end of my journey with Aaron Jacqui has been immaculate. As a first home builder they made the process super easy and explained everything in great detail.
Aaron has been super helpful answering my questions and leading me to the right path anytime of the day.
Id highly recommend Aaron to anyone looking to get a loan out as i will definitely be back
Aaron and Jacqui made refinancing unbelievably easy Professional, knowledgeable and great to deal with. It is the second time I have gone to them and I will again when need.
Thank you Aaron and Jacqui for your creative solution to helping us build our new home. As always your service and professionalism is impeccable. We could not have done it without you. Thank you
The most helpful team. Super friendly and quick to respond. Took their time to explain all options to me and made sure I was comfortable with every choice. Highly recommend
Thanks Aaron Jaqui,
Very professional Pleasant experience working with the mortgage Choice Team Port Melbourne, Very professional AAA Service received regular ongoing updates any questions explained, easy to contact and replies quickly very efficient had very happy client so would easily recommend to friends and family.
A big Thank You to Aaron, Jacqui and the Mortgage Choice team for their support and guidance while navigating the refinancing process. They assisted us all the way through the process, and I would highly recommend them for all mortgage relevant challenges and information.
Excellent service again
Very good service, they did the work and allowed me to get on with everything else Very responsive and kept me informed.
Aaron and Jacqui and the team at Mortgage Choice are amazing to deal with They looked after us from the beginning and I would highly recommend them, thanks again for everything
Aaron was part of our property search for several months he was very patient and happy to help throughout.
We finally found a place and he worked hard to navigate a loan that would best work.
Thanks Aaron and Jacqui, your service was spot on
was a real pleasure working with Aaron - he helped me every step of the way and I am very thankful for that
Aaron and Jacqui were a pleasure to work with, always responded promptly, answering all our questions easily and simplifying it for us. As first home buyers they helped us understand everything.
Thank you Aaron Jacqui for your thoughtful and professional service.
Thanks to Aaron Jacqui. Not only did you provide great service but you made the entire process easy to understand and were diligent in proactively following up every step of the way. Thank you so much
Aaron and Jacqui were great from the start. They guided us through the process and kept us up to date! I thoroughly recommend these guys.
Aaron and Jacqui were great from the start. They guided us through the process and kept us up to date! I thoroughly recommend these guys.
Thanks to David and the team at Mortgage Choice Bayside, we were able to consolidate all our loans and help us save on interest and fees. Highly recommended Looking forward to working with you again in the future.
David and the team made applying for a loan really easy, highly recommend.
Aaron and Jacqui were great from the start. They guided us through the process and kept us up to date I thoroughly recommend these guys.
I cannot speak highly enough of the team at Mortgage Choice Brighton. David and Helen have been absolutely fantastic.
This is my first experience in the property market and David has been with me every step of the way to answer all my questions with patience and a smile.
David is super responsive on both phone and email and he made sure my builder, conveyancer and bank had everything they needed to progress my purchase.
If you're looking for a broker who won't let you down or leave you waiting, look no further than David Coates. Thank you so much David
David has been excellent to work with. He has explained things clearly to me, has been responsive and has achieved an excellent outcome at a time when banking conditions have been challenging.
I do not believe I would have been able to get this outcome without his expertise, help and support.
Thanks David.
Great service, very pleasant experience first time round and again on my refinance, and car loan.
David Coates was extremely obliging, helpful and efficient.
Thank you for all your help over the years with mortgages, car finance and re-finance's. We would not have been able to get the mortgage without you and we certainly would not have saved as much money without you. Thank you!
David and Helen were great. Talked us through each step and was patient with us, especially when we had troubles getting all our paperwork together.
Once again quality service and advice
David and team were fantastic with deep industry knowledge and ensured a great experience.
Thank you David for an excellent service experience
I will always go to David for any further home loans I might require. He has been fantastic to deal with.
David has helped us with four mortgages and a car loan over the last 15 years. We wouldn't go anywhere else when we are next looking for new finance.
David went above and beyond helping us with this loan, even to the extent of travelling to us in Ballarat to sign the papers. He is an extremely dedicated, professional asset to any business.
Great customer service - helped a lot leading up to settlement
David and his team have always been a great help for us as we navigate our way through mortgage and borrowing options. Many thanks!
Very efficient service. Everything went smoothly.
David and the team were easy to deal with, quick with any issues. David explained everything really well in the initial interview and set out all the options and what they entailed.
David and Danielle, we really appreciate everything you have done for us. You made buying our first home in Australia as easy as 1, 2, 3. Thank you!!
Very happy with service provided by David and team. Prompt in communication and replying to any questions.
Personalised and attentive service and customer support. Very happy with outcome: lower percentage and much better loan product.
Everything went smoothly, everyone was very helpful and professional.
The team at Mortgage Choice made me feel supported from the beginning and took care of everything. The team was approachable, friendly and knowledgeable. I would have no hesitation in recommending them to my friends, colleagues and family.
Very happy. David and his team are professional, supportive and friendly. This is the second time we have used David's services as we are very confident we are getting the best service and advice.
The team at Mortgage Choice were amazing - friendly, helpful and kept me up to date with how everything was progressing every step of the way. Very happy!
As customers in a unique position of living and earning internationally we benefited from seeing a range of options in one go rather than having to approach many banks.
I was impressed by the professionalism of the first meeting and felt comfortable that I was in experienced, competent hands. All staff members were great to deal with.
Even though our case was a bit more complex with me being on a visa, we received great service and quick replies.
We had an atypical experience because we came to you at the very last minute in relation to obtaining finance to purchase our first family home. We were no longer happy with our existing broker who had seriously let us down two days prior to an auction for a home that we had our hearts set on after looking for over 12 months.
We initially called on a friend's recommendation and were quite desperate because time was against us for an auction the next day. We found David to be extremely helpful providing extremely useful information straight off the bat that had not been offered to us previously. At the time, I noted that this sounded like it was quite standard, however our previous broker had not offered us any similar information and I already felt like I had made a good decision making the phone call.
Our discussion greatly assisted my partner and I to make an informed decision and we immediately felt like you were trusted advisors with very sound knowledge of the best way forward. In addition, you were available for an extra conversation on a Saturday when we were totally new “potential” customers with no working history or real relationship.
Once we had made our purchase the process for obtaining our mortgage was a seamless, fast and easy experience. We would not hesitate to recommend your business to friends and family in the future.
Thank you again for all of your assistance.
This was the smoothest transaction I have experienced with home loans so far - minimal fuss and quick, efficient turnaround
Friendly, professional service. I had full confidence in the financial advice I was given for both my mortgage and income protection.
Great service - knowledgeable, plain English, easy to contact and excellent at following up/updating on loan progress.
David was very accommodating by visiting us at home and taking the time to explain all of our options clearly to us. He stepped us through the process clearly and made buying our home an easy process - no dramas!
David and Danielle were great. As first home buyers we had a heap of questions and they were very patient and helpful throughout our process, often working on various possible scenarios for us.
Very helpful service and quick response at all times. Helped me get back into own home at 60 years of age after renting for nearly 25 years.
The whole team did a great job helping me find my first home. Thanks to David Coates and Danielle Lyons and team for the support.
The following attributes make your service outstanding:
1. Immediate response to client requests
2. Time efficiency
3. Commitment to finding the best solution
4. Honest appraisal of clients financial circumstances
5. Ongoing support with following up on each step of the process
Very prompt, and extremely aware of my needs. I felt informed at all times and found all of my communication with all staff to be professional at all times.
Friendly service, helped with a complex loan and flexible with after hours meeting times. Thanks again David.
Very professionally handled. No effort whatsoever needed on my part. The five week settlement went very smoothly.
Very stress free transfer. It was great to hand the documentation side of things to someone who knew exactly what needed to be done.
David and his team have been very professional and informative throughout the whole application process through to loan approval. He has gone above and beyond with all our queries and understanding what we want.
David came over and was super helpful. We knew accurately what we could borrow and adopted his recommendation for our needs. Melinda was also great over the phone and could help us whenever we had questions.
Being a new property investor, I needed hand holding and was not made to feel I had asked one too many questions. Patience of staff is much appreciated as well as being followed up.
David Coates from Mortgage Choice came to me highly recommended from my employer at the time and I have been so satisfied with his experience, expertise and customer service that I have recommended him and Mortgage Choice to a number of my friends as well. I have used David twice in the past 6 years for two property purchases and will continue to seek his advice and services in the years to come.
I used to think that broker only helps one to get discounted home loan from banks , but David has proved me wrong he guided us from the beginning to the end, explained to us on almost every aspects about buying a property and gave good suggestions at every stage. We are very pleased and impressed with his professional service, and will definitely recommend to our friends.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
