Reviews
Average client rating
4.9/5 From 165 Reviews
Chris was extremely helpful. Handled the whole process for me, got my loan all sorted extremely quickly and always available when I had questions. Highly reccomend
Chris was great
Ian is very approachable and made it easy for us. He is a true professional, thank you.
Chris have a great.
Ian's honesty and communication throughout the process has been excellent. I wouldn't hesitate to recommend his services to anyone looking for a home loan.
Chris’s customer service was fantastic easy to understand and follow. He exceeded our expectations and his professional was spot on
He kept us informed through the whole process! Highly recommend!
Chris was fantastic. He guided us through the mortgage process and kept us informed along the way. He was happy to answer all our questions. It was a stress free process. Would definitely recommend Chris to friends and family.
Ian Bennett has been my mortgage advisor since I arrived in Australia in 2005. Each time he has exceeded all expectations in his service. I have and will continue to recommend him to my friends
Outstanding service and always helpful!
Chris was excellent from start to finish, he was extremely supportive and explained everything to me through every step of the process. Will definitely be recommending him
Great, 100% would recommend, easy and happy to answer all my questions.
We’ve been using Chris for a few years now and he’s been fantastic, highly disappointed we didn’t start using him when we bought our first place.
Chris was great throughout the process. From the start, to extending the pre-approval when needed and at the buying stage and finally finishing it up. He was clear and let me know what I needed to do. And was always quick to respond and answer any questions I had throughout the process.
Chris Gallagher was hands down fantastic. A true professional in every sense of the word. At least five times I’d call him on a weekend or after hours and he’d answer with a happy tone, never phased. He explained everything to us in clear detail.
Chris was a pleasure to deal with in securing a mortgage for our first home.
He managed expectations from the very start and delivered to his timeline.
The process was stress free and very exciting.
Would highly recommend.
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Chris was outstanding in our first loan with Smartline. As a result, we have now completed 3 other loans with Smartline. We have changed all of our finances from one of the Big 4 Banks. Chris was excellent in his advice and assistance.
Chris Gallagher was excellent in all aspects and have already recommended him to a friend.
I had the pleasure of working with Ian he was excellent and gave me great advice I will definitely recommend to all my friends and family he made the process so much easier and was able to answer any question I had
Can't speak highly enough of Ian, he was on top of everything and was easily available to discuss. I would recommend him to anyone one. Very happy with the service.
This is the 2nd time Chris has helped us, he is fantastic.
Worthwhile experience. Using Smartline for the second time and they have not disappointed.
Ian made the process of obtaining a loan a very simple process. Ian was always available and I found his advice was simple to understand and in my interest. Ian sets the benchmark as to what a mortgage broker should be.
Ian was very helpful during my land loan application and did you in the most professional manner.
Easiest and best loan transaction I have ever had. Will absolutely use the same adviser again. Chris was excellent.
My adviser was first rate, was available at all hours of the day to help with any question that I had and sorted them out in an instant, couldn't ask for better service or a better adviser.
My fiance and I could not be happier with chris's service. He was always quick to respond and he always gave us great advice to allow us to make very informed decisions for our first home loan. Thankyou Chris, we will be recommending you to everyone we know looking for mortgage advice!
Knowledgeable, easily contactable, kept us informed all the way through, provided great advice, made the whole loan process very easy
Chris was so patient with us and explained the process step by step. Very happy and highly recommend
Ian Bennetts from Smartline was amazing, very informative and helpful. He made the whole process very smooth and so easy. Highly recommend.
I don’t usually leave review, but I will be unfair to this man- Ian Bennets, if I don’t leave any review for him. He was and still exceptional. He is not just a broker, he is a guardian as far as home loan brokerage is concerned. I will recommend him any day any time to any body.
Could not fault Ian's customer service and professionalism. He assisted in getting us our loans quickly and replied to queries promptly and on the weekend. Thank you Ian!
Ian Bennetts at Smartline is the best mortgage broker! Couldn’t recommend him high enough! Made a stressful process a smooth and easy one!
Ian was great, very helpful especially as our situation was a little unique!
Chris was professional and super helpful. He was amazing
Ian is nice to work with. Will recommend to anyone
Ian was available at times that were convenient for us. He was well informed and answered all our queries and introduced us to HSBC, who we weren't familiar with and made the transition smooth and seamless. Ian provides excellent customer service, as has been the case over the past decade!!
Ian Bennetts made the whole process so easy. He explained things very well and was always easily contactable if I ever had any questions.
I have already highly recommended him to friends and family.
As always, a very enjoyable experience dealing with Ian. Next, he will be assisting with the build loan!
In our experience. Our advisers are very helpful and we are recommended him.
Chris provided me with a wealth of experience and knowledge and I firmly believe that I would not of been able to purchase my investment property without his help.
I am extremely happy with my two new loans that Chris has established for me and I would recommend his services to anyone requiring financial or broker advice.
Ian Bennetts was absolutely fantastic and worked tirelessly to move mountains, going above and beyond to gain the home loan for myself. This was a very complex loan to secure and I am very grateful for his help.
Thank you Ian
I am so grateful for the advice and guidance I received from Ian Bennetts. 3 years on and I am still pleased with what we put in place. I am especially impressed with the \'after sales support\'. Ian is always obliging whether I contact him by email or phone. So pleased I found you!!
Chris was proactive and accessible. Provided a range of loan options for me to consider and kept me informed every step of the way.
Due to my property settlement complexities, my refinancing process wasn't straight forward and took a lot longer than expected. Chris was so patient and tolerant and kept me informed at every step. I'll recommend him to anyone that will listen.
Due to my property settlement complexities, my refinancing process wasn\'t straight forward and took a lot longer than expected. Chris was so patient and tolerant and kept me informed at every step. I\'ll recommend him to anyone that will listen.
Chris is extremely professional, a pleasure to deal with him
Chris was fantastic throughout the entire loan process. He kept in regular contact with us and was readily available whenever we needed to speak with him. Chris nearly always had the answer to any queries immediately, but when he didn\'t he would get back to us straight away. Our transition from existing loans to new loans was smooth and unhindered, and his recommendations turned out to be spot on. Chris instilled great confidence in us, and made moving house far less stressful as a result. Couldn\'t have asked for a better outcome - thanks Chris!
Chris was phenomenal. He went above and beyond, helping us with all our questions, getting our messy paper work sorted and ensuring the whole process went smoothly. We were really happy with his service and would thoroughly recommend him to anyone looking for a mortgage broker:)
We were very happy with the service and support provided by Chris and also very happy with the products provided by Credit Union Australia - as well as our home loan we have moved all of our everyday transaction accounts and CUA has everything we need.
Chris provided an amazing service to us and we couldn\'t be happier. Such a pleasure to deal with. We will defiantly be recommending him and we will see u in a couple of years :)
Ian was able to guide us and help us to understand how to get the most out of our loan. He was able to explain things in simple terms even when things were complex and I had silly questions.
Very responsive, and willing to do extra work. For example, he was happy to fill out several loan applications to cover contingencies.
Chris was there every step of the way and was quick to resolve any issues that came up. The most reliable person to deal with throughout buying a home.
I have already recommended a friend to seek Ian\'s advice and services
Very happy with the service
Ian was polite and he explained everything in detail easy to understand. He kept in regular contact with me and returned my phone calls. I would recomend Ian to my friends, family and work mates.
Ian was a delight to deal with.
Regards
Robert Edwards
Ian has been amazing! He is always available to talk to and helped us with anything and everything we have needed. Ian always went above and beyond for us! Thank you!
Chris being a very new broker was learning as we both progressed the loan application. I found Chris to be very accommodating with his time and advice. We had some hickups along the way which created some anxiety. Whilst the selltement occurred two days after anticipated, the issues during the journey were not entirely of Chris\' making, but primarily a lack of bank support. I\'m not sure what my expectations of Chris were at the time of commencing the loan application, but he excelled at his committment to keep me informed, availability and working through any issues. I would be happy to engage Chris again for any further loan requiements.
Chris went above and beyond what he needed to do. Our loan was very complicated and the other financial institution was not acting professional. He worked hard to make things happen and he did. we are so super pleased.
Chris has a fantastic knowledge of the loan products, was flexible around meeting times, he kept me informed every step of the way and I\'m very happy about how much I\'m saving on my loan now!
The whole process was stress free. My options were well explained to me and it was easy for me to decide what I needed to do.
Ian was a really great person for helping us with the loan. He explained everything for us and if we have any questions he will always explain it to us, never rejected us and every time when i sent him messages for something that I don\'t understand about the loan, he respond me very quick. Im so luck to have him for helping with the Loan.
Ian Bennetts did an amazing job. He continually kept me informed of what was happening with the loan, I just filled out a simple asset & liability form & gave him copies of a couple of years tax returns & he did the rest. I would strongly recommend Ian for anyone that is looking for a loan
Ian\'s knowledge of the industry is truly excellent. I would highly recommend him to anybody looking for experienced mortgage broker that will get you the result you are looking for. I knew we were in good hands the first time we met and he ran us through our options. Thanks Ian for everything!
Ian provided outstanding service in assisting me get my latest home loan. This was the second time I have used Ian for a loan and again he met expectations. It was reassuring that Ian was in regular communication with the solicitor and bank, so when settlement came, I did not have very much to worry about. Ian was very fast as responding to my queries via email and on the phone. I will likely go with Ian for my 3rd loan! With thanks.
Ian has always and continues to be professional, thorough, easy to contact. He has been very patient with me explaining every step of the process. We enquired with a few brokers before meeting Ian and we were so relieved to have found Ian he was by far the best this we new straight away. He was able to think outside the box which is one quality we found a lot of others brokers did not have. We have already recommended Ian to friends and family and continue to do so.
Ian is easily contactable and always works out with time convenient for us as well as coming out to meet with us as need
In summary, Ian Bennetts is fantastic!
During the process there were some issues with the time the bank was taking for approvals. When I first started looking at home loans I was unsure whether to use a broker or not. Ian\'s handling of the issues proved to me that the process is so much easier with a broker.
Given we were buying and selling a property I was a little overwhelmed with the process to follow. We had chosen to remain with our existing bank which is not well known for making anyone\'s life easy however I was not 100% clear on our loan arrangements and next steps as we neared the end. I\'m not sure this if this is bank or advisors role. Overall we were really happy with Ian and trusted him 100%.
Ian Bennetts from Smartline went beyond expectations in helping us secure a great loan for our new house. He was in constant contact with us and readily available to answer questions we had. He was generous with his time and helpful every step of the way. I would highly recommend Ian's services to anyone looking to refinance or secure a new mortgage.
What I like most is Ian's ability to respond to issues immediately and communicates well. I will continue to use him as an adviser and is already recommending him to my friends.
A help as always
Ian assisted my partner and I in arranging finance for several failed purchases. We finally secured a home and Ian was key to our ability to make an offer and sort finance out quickly. I always found him helpful and would recommend him to friends and family.
Ian was very friendly and helpful. I greatly appreciate his help. Thank you very much Ian for everything you did for us.
Ian was so great to deal with, very friendly, helpful and responsive. Even my solicitor commented on how quickly he dealt with things. I'd happily recommend him to others.
Professional and prompt service.
i have recomended my adviser to another client, that is a staff at my working place. though being first time into this business, i had to work hard in order to meet up the challenges of geting the 15% 0f the money for the loan but finally i got the loan. Greatjob Ian
Ian makes the whole process really easy. Thanks.
Quick efficient service as always, thanks Ian:)
Great knowledge and customer service.
Ian is great to work with and has made purchasing both our properties very easy.
Ian was very quick in responding to my questions but we never had any conversation regarding different loan types, he simply suggested a particular bank as he felt it was the best one to go for. I was the one asking him questions and seemed to be rather one sided, he did not explain the process unless i asked. He did his job, he was dilligent and was very quick in getting all correspondance together but i would have appreciated some more Smart line led communication.
As Ian is my brother, and I know that he is wildly incompetent at most things, my expectations were completely blown out of the water when he managed to organise a home loan for us. Did he pick the right home loan for us. Don’t know, he tells us he did, and he walks away smiling, so no doubt it was the right home load for him. Was he readily contactable, No – I keep getting his voice mail message which references Mortgage Force and tells me to press the “#” key when I am done. It appears that he is still operating in the 90’s. While we are on that topic, any chance that his photo profile can be updated, it’s about 10 years old! Otherwise, all good. We’d use him again, but only cause he’s family….
We were really impressed with our Advisor and would recommend a Smartline Advisor to anyone who was needing financial advice. We couldn't have purchased our block of land and gone through all the paperwork without the amazing Ian Bennetts! Thank you! Ann-Maree and Danny Guest
Service was excellent and we would happily refer Ian to friends/family.
the bank neglected to inform us about some items
Ian was fabulous! I was recommended him by my cousin who said how flexible Ian was in terms of meeting outside work hours, collecting paperwork and returning to the bank etc. In the few days before my loan was settled I must have contacted Ian 5 times a day by phone and email. He never made me feel like I was an inconvenience or annoying. I can't sing Ian's praises highly enough! THANK YOU IAN!
Ian was fantastic throughout the whole process. I would certainly recommend him to others. Excellent service and nothing was too much trouble.
I like everything about your service,but what I like most is that it saves time and our mortgage adviser did everything for us , we just got the loan without any stress. I have been telling my friends about it and I believe that soon you will have more customers. Thank you
Ian is a great advisor and can not recommend him highly enough. He is always quick to respond and help when needed.
I have been having issues with the follow up of my loan changes with the commonwealth bank. I am not sure how many of these issues are with the Commonwealth and how many are with Ian.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
