Reviews
Average client rating
5/5 From 32 Reviews
Helen was warm, friendly and understanding. She worked hard to obtain a great result for us and guided us through a process we had previously been struggling with.
Helen was a trooper! She had to go above and beyond due to unexpected circumstances and managed to get us over the line. She also kept us up to date every step of the way and answered my calls and texts very quickly (and there were a lot of them!).
Helen was a wonderful mortgage broker- she explained everything thoroughly and dealt with all issues promptly and efficiently. I was very happy with the service provided. She also provided reassurance and came up with multiple solutions for various issues encountered. Through Helen I was able to secure my loan, and am now a very happy home owner!
Helen, always made me feel very welcome and all my needs and questions or concerns.
I believe Helen always had my best interest at heart and achieved an unexpected outcome which was fantastic. I highly recommend the service of Helen and Smartline.
Warm regards Michelle Macdonald
I highly recommend Helen. This is the second mortgage she has organised for us. She is well organised, highly efficient and always keeps you well updated and such a lovely person!
Could not ask for a better mortgage broker!
Helen Moore was absolutely incredible!
I was a first time buyer and to throw a few spanners in the mix it was an investment property, in another state, I lived 1600km away from Helen and I am not Australian!
After the royal banking commission, it has made it extremely difficult for kiwis to buy houses in OZ.
Helen jumped through every hoop and practically bought the house for me. She was phoning me at 0530hrs if we were both awake and phoning me while on holiday, to make sure I was up with what was going on.
She liased with every other agency involved on my behalf and gave them a hurry up if their service was not up to scratch. She explained everything to me every step of the way and helped me with my endless questions....and trust me there was a lot of them :-)
100% recommend her!
Helen Moore was absolutely incredible!
I was a first time buyer and to throw a few spanners in the mix it was an investment property, in another state, I lived 1600km away from Helen and I am not Australian!
After the royal banking commission, it has made it extremely difficult for kiwis to buy houses in OZ.
Helen jumped through every hoop and practically bought the house for me. She was phoning me at 0530hrs if we were both awake and phoning me while on holiday, to make sure I was up with what was going on.
She liased with every other agency involved on my behalf and gave them a hurry up if their service was not up to scratch. She explained everything to me every step of the way and helped me with my endless questions....and trust me there was a lot of them :-)
100% recommend her!
Helen was amazing! Aspecially dealing with us while overseas on her holiday. Also making the effort To come to open homes and come to see our new home once purchased and set up. I will definitely be recommending her to our friends in the future x
Helen went above and beyond my expectations to get me finance, answering my calls late on the weekends and while she was on holiday.
I can thank Helen enough for all the hard work she done for us. From the moment we contacted her till the time of our Settlement. Helen was amazing throughout the process of purchasing our property. She thoroughly discussed every single detail that we need to know as a First Time Home Buyer. She patiently listen and answer all our queries. All correspondence sent to Helen were answered and acted promptly. We felt supported the whole way through. I highly recommend working with Helen to sort all your needs.
Helen not only found me a great deal, she made the whole process of transferring my home loan easy, she kept me informed and dealt with everything. I wouldn\'t hesitate to recommend Helen.
Great customer service, approachable, friendly, knowledge and patience.
This is the forth time I am using Helen Moore. That itself should speak of how much I appreciate Helen.
It was not a straightforward loan (due to my situation and ignorance), Helen was fantastic! She kept me up to date with everything that was happening and was available whenever I needed her. Her patience was incredible. The loan is perfect for my needs and she helped me above and beyond what I feel her duties were. Thank you so much!
This is the 3rd loan I have arranged through Helen. This says it all about how I like what about Helen\'s services.
Helen was an awesome help and I would strongly recommend her to anyone else. Really appreciate the effort she would put in to go out of her way to have issues resolved and the smooth running of everything from her end.
Helen was an awesome help and I would strongly recommend her to anyone else. Really appreciate the effort she would put in to go out of her way to have issues resolved and the smooth running of everything from her end.
Our application with Helen Moore via Smartline was seamless. She was pleasant, professional, reliable and reduced the stress of dealing with the banks. We were thrilled when Helen called us with the approved application and all her hard work behind the scenes had paid off. What we appreciated most about working with Helen was her ability to cut through the predictable hassle of dealing with the banks, she kept everyone happy, and delivered the expected results. Shamyla and Tj Lavea
I have previously worked in the banking industry for over 5 years so I know exactly how things work. I could not have ask for a more professional and organised broker than Helen. All my needs were meet to the highest standard and I received a best products for my situation. I am so incredibly grateful to have found Helen. Thankyou for all your hard work and determination to make my financel stress disappear.
I have previously worked in the banking industry for over 5 years so I know exactly how things work. I could not have ask for a more professional and organised broker than Helen. All my needs were meet to the highest standard and I received a best products for my situation. I am so incredibly grateful to have found Helen. Thankyou for all your hard work and determination to make my financel stress disappear.
I do not have enough words to express our satisfaction of the professional services provided by Helen Moore - Personal Mortgage Adviser Smartline Franchise Owner. She has strategic capabilities with a clear vision, mission and values that is instrumental to achieve set goals for her clients. She is regarded as very highly professional as personal mortgage advisor and provides advice and service to the best satisfaction of her clients. Helen has charisma in her personality that connects her to people and gives the feel as if she is your family member. Helen is value additing asset for any organisation she works for and i will not only recommend her services to our friends, family and would not like to compare her with any other srvice provider. Should any one has any questions, please feel free to call or send mail. Kindest regards
Muhammad
Investment borrowing within a self managed super fund presents a minefield of legal hoops to jump through but the advantage at the end is an extremely tax effective means to wealth creation. Helen knows the process and communicated the legalese into novice speak for me as a project manager. She liaised politely and professionally with all stakeholders, being the conduit with the bank, super fund provider, the realty and the property conveyancer. I cant recommend Helen highly enough for property purchases particularly with her expertise with SMSFs.
We were so happy with the service provided. Helen made it stress free and went above and beyond our expectations in all aspects
Helen updated us throughout the whole process, she has a great personality which made it easy to talk to her. The whole process went smoothly. I have already recommended Helen to family and friends for when they purchase their next home.
Hi, Helen is a great customer service advisor , she has been helpful all the way from beginning to the settlement and she is contactable most of the time, some reason if she is busy with customers she will get back to the customer after hours as well, there are many occasions she has assisted me with my questions etc after hours and weekend as well, I would strongly recommend Helen to friends and family and we are on the process of going for another House and Land package loan as well. regards,
Bala.
Helen has made our life a lot less financially stressful. We were pulling our hair out trying to deal with banks directly and getting no where. Helen came up with options and solutions and we always felt she was working in our best interest. Would have no hesitation in recommending Helen.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
