Meet the team

Mortgage Broker

Emmanuel (Jon) De Guzman prides himself on the fact that he doesn’t ‘just’ secure a home loan for his clients – instead he helps them to achieve financial freedom as their trusted mortgage adviser.

“I tell my clients I want to help them to develop a plan for an easy retirement, using home loans to purchase properties that will help them to achieve that freedom,” he says.

“While that’s my goal for all my clients, I still recognise that everyone is very different and that not every loan is perfect for everyone. Each client is a unique individual and I ensure I listen to each person’s needs and respond accordingly.”

Emmanuel’s extensive knowledge – accrued over 15 years’ experience in the finance industry, including 11 years as a mortgage broker – is complemented by a commitment to outstanding customer service.

“Excellent customer service is a ‘not negotiable’ for me, it’s something I pride myself on. Clients should never have to wait for answers to their questions and I always respond to emails and phone calls as a priority.”

Emmanuel assists all types of borrowers – particularly those looking to refinance an existing property or purchase a new property, and those wanting to start or grow their investment property portfolio. Many of his clients are self-employed.

His client base stretches throughout metropolitan Brisbane and Queensland, every capital city in Australia plus the UK, Philippines and Malaysia.

Mortgage Broker

Whether you’re applying for a first home buyer loan, personal loan, leasing, or commercial/business financing, Jeamie De Guzman is ready to offer a helping hand at every stage of your borrowing journey.

Friendly and approachable, Jeamie provides knowledgeable advice, support and clear explanations to ensure her clients can make informed decisions, and understand exactly what’s required and when as their application progresses.

“I let my clients know how the process works so they know exactly what to expect,” she says. “I also keep them up-to-date as much as possible so they’re never left waiting and wondering if they will get what they need.”

As an experienced professional, Jeamie works to the highest standards. Clients appreciate her reliability, responsiveness, attention to detail, and the fact that she always ‘under-promises and over-delivers’.

“I have high expectations on any service providers I deal with, therefore I always put myself in my customers’ position to make sure they are satisfied with the level of service I am giving.”

Prior to becoming a mortgage broker, Jeamie worked in the Australian public service for 17 years and specialised in assisting taxpayers, small business owners and tax agents with their compliance obligations. “That included helping clients lodge documents, make payment arrangements and providing assistance with compliance matters.”

Jeamie is based in Holland Park and can assist with all types of loans.

Senior Loan Administrator

As Senior Loan Administrator and Client Review Manager, Yvette’s primary responsibility is to support Emmanuel, Jeamie and all our clients with the end-to-end process of mortgage applications, including pre-approvals, refinances and increases.

“I make sure that our clients’ loan applications run smoothly from loan inquiry up to settlement, including client maintenance,” she says. She provides assistance, guidance, and liaises with other stakeholders, including the lenders, solicitors, conveyancers, and real estate agents, on the client’s behalf.

Experienced, organised and efficient, Yvette has worked in the banking and lending industry for 10-plus years. She strives to ensure all our clients feel valued and looked after, staying in regular contact as their application progresses. “I provide great service by being able to see the process from their perspective,” she says.

“Emmanuel, Jeamie and I work together as a team so their success is mine too. Every time we settle clients with the rarest circumstances, I feel proud to have done my part to make it happen.”