Reviews
Average client rating
4.9/5 From 294 Reviews
Craig is an absolute legend and has a wealth of knowledge and experience when it comes to banks etc. Purchasing my home he made the process seamless from start to end. Kept in touch every step of the way, highly recommend.
Highly recommend Craig First home buyers with no clue and Craig made the process so straightforward and easy. He was always available and present in every step. Always willing to take your calls and clarify and discuss anything. No question was ever too much. Craig is very kind, patient, trustworthy and knowledgeable. Felt like we were in the best hands. I couldnt recommend him more.
I have been dealing with Craig McNeil for 18 years and always found him highly professionally and supportive of my financial needs. I highly recommend Smartline and Craig to anyone needing financial advice.
Craig is professional his service is second to none. He is very knowledgeable, prompt and there to help at any time we needed him. He made the home load approval process easy and cruisy. Looking forward to dealing with him again.
As a long time client (14 years) with Craig as my Broker, I could never fault his service. His attention to detail ensuring all paperwork is meticulously prepared makes the whole process smooth. An absolute pleasure to work with and regularly recommend his services to others.
Craig is a true professional providing constant advice throughout the entire experience. His knowledge and experience along with his great character and honesty make him an easy choice. Could not recommend a better broker.
I have used Craig from Smartline for over 20 years for all my property finance needs.
Craig has always gone above and beyond to ensure a smooth process from start to finish.
Craig is approachable, extremely knowledgeable and always contactable to answer questions or concerns. I would not hesitate to recommend Craig.
Craig was absolutely fantastic and guided us through every step of the journey! From our initial meeting to signing the dotted line Craig was available and willing to go above and beyond to help! We cannot recommend Craig highly enough!
Craig's only flaw would be his support for North Melbourne Football Club.....
I don’t think I’ve ever had such a positive experience in buying something as we did with our new house, thanks to Craig and his wealth of experience, generosity, and fatherly advice. Being expats who are also new to the housing market, we were pretty clueless about the process and Craig was always ready to give us honest advice that went far above & beyond what we’d expected.
From after-hours calls & meetings, to sending value assessments at all hours of night when we found houses of interest, to guidance in what type/location of houses to avoid, Craig was right there every step of the way, always friendly and patient with us while we figured out what we wanted to do.
Also, Craig’s attention to detail is impeccable - he effectively saved our settlement by catching things missed by the other parties which may have delayed the sale. If it weren’t for him, I don’t know where we’d be. I would earnestly recommend Craig & Smartline to anyone looking for personalised service for a home loan, especially if you are a newbie like us.
Thanks for everything, and look forward to working with you again some day!
Absolutely fantastic experience - thanks Craig for all the time and careful advice you gave us. I would 100% recommend Craig & Smartline, and will definitely be back!
Craig and the team at Smartline Northcote made the first home buying process so straight forward and stress free for us, even during a pandemic! Their service was prompt and warming, making us feel well informed on the process with a personal touch!
Craig was absolutely wonderful. As a first home buyer the entire process was completely foreign to me. Craig was there every step of the way always prepared to answer my questions. I couldn't recommend him more highly
Craig is a great adviser, he helped us finding the right loan and the right home.
I’ve already recommended Craig to a few friends. Fabulous service
Craig McNeil - was excellent and really helped not only find the right loan options available to us, but made a really stressful property purchase process smooth in what was a tight time frame and in a diffult banking environment. Thanks Craig!
Dealing with Craig makes everything simple and hassle free. He is honest, straight forward, that's what we appreciate the most.
I've been using Craig as my broker since 2007. His attention to detail is second to none! Not only is he an expert in house & land and first home buyers, I'd highly recommend him for repurchase, refinance and as I've done, for investment properties. He needs to throw on a cape because he's the superhero of mortgage brokers! I've purchased multiple properties with Craig's assistance and not a single one have I had any issues with and everything ran as smooth as clockwork. I have had bad experiences with brokers before but never have I had any issues with Craig.
Final thoughts: This guy makes buying properties as easy as it can be. He knows how to dot the I's and cross the T's to ensure your purchase runs smoothly all the way through to settlement. I recommend Craig to anyone who ever asks and they would all recommend him as well!
I've been using Craig as my broker since 2007. His attention to detail is second to none! Not only is he an expert in house & land and first home buyers, I'd highly recommend him for repurchase, refinance and as I've done, for investment properties. He needs to throw on a cape because he's the superhero of mortgage brokers! I've purchased multiple properties with Craig's assistance and not a single one have I had any issues with and everything ran as smooth as clockwork. I have had bad experiences with brokers before but never have I had any issues with Craig.
Final thoughts: This guy makes buying properties as easy as it can be. He knows how to dot the I's and cross the T's to ensure your purchase runs smoothly all the way through to settlement. I recommend Craig to anyone who ever asks and they would all recommend him as well!
Craig McNeil was amazing, we've used him a number of times for our mortgage needs. Nothing is too much trouble for him - he's very responsive, communicates well and is very open and honest. We constantly refer him to our family and friends.
Can't praise Craig enough,he has helped on 3 occasions now and would go back again should l need a 4th,he takes all the stress out of the process and always gets great results.I would happily recommend Craig to family and friends without hesitation.
I can not thank Craig enough for the continual support, advice and service offered during my home loan application. Craig went above and beyond in securing the best home loan for myself, enabling me to purchase swiftly and with confidence.
Craig was a fantastic adviser.
Craig is the best in the Biz, bottom line!
Will only ever use him.
We found Craig extremely helpful. Craig is very professional and certainly knows his stuff. We've already recommended him to friends who are purchasing a property.
Craig was quite simply the best. There's a reason why we chose him since our first home loan, and continued since, recommending him to everyone we know. Good work Craig, you're a superstar!
Craig was fantastic. He was always communicating with me making sure i was kept in the loop during the process. He made everything very simple and easy. Will Definitely use him again and recommend him to friends and family
Dealt with Craig for about 18 months until my time came to purchase, was supportive and transparent the whole way through, would highly recommend. J. Galluzzo
Craig MacNeil has been fantastic yet again. I have been a customer for 16 years and whenever I have needed professional financial advice he has always been the person I first consult with. I have no hesitation recommending his expertise to others.
Craig was excellent throughout the entire process! Very approachable, was happy to answer any questions at any time and took out all of the stress. Thank you very much Craig your help was very appreciative.
Craig McNeil is a great advisor. He is contactable and helpful all the time and if he is busy he will return your call.
Craig McNeil is very easy to deal with and keeps in contact regularly to provide updates on the process
Craig is always extremely helpful and always provides useful feedback and solutions. Always connectable and responds straight away. Have found a lifelong broker and advisor. As always thanks for all your help Craig!!
Marianne
Craig is a great adviser
We have used Craig before he makes everything stress free and easy. He is very honest and upfront. We also recommend him to our family and friends
No complaints, Craig is the most up front and honest person that I dealt with. He was confident and reassuring and also easy to talk too. 10/10.
Craig has been absolutely fantastic in assisting us with our home loan needs. Couldn't recommend him highly enough. Super responsive and always keeping us up to date throughout the loan process. Wouldn't go with anyone else.
Craig McNeil was our advisor he made the whole process extremely stress free for us. Being our first time buying a house which was a bit daunting he took all the hassle out of everything, we didn't have to worry about a thing he took care of everything.
He is the only person I'd use if we had to organise another mortgage and I'll be recommending him to anyone looking for a home loan.
We have used Craig McNeil for years and will continue to in the future. His knowledge of products and the market, responsiveness, friendly demeanour and helpfulness are appreciated. He goes above and beyond and we will continue to recommend him to friends, family and colleagues.
I have used Craig before in the past and recommend all my friends and family to him for his exceptional service. Although on the other side of town, Craig personal touch and involvement is well worth the travel.
Very enjoyable experience. Craig made it all really easy
Craig has been looking after our home and investment mortgage needs for over 8 years. Craig is dilligent, a great communicator, customer focused and a trusted advisor. We highly recommend Craig to all our family and friends.
Craig provided exceptional service and I have and will always recommend him to anyone needing a loan. Cheers Craig
Craig has exceeded our expectations once again! He went above in beyond in helping us within our strict timeframes that we needed stuff done by. He was always available to contact and kept us up to date even outside business hours. Craig is honest and tells you how it is straight which is what we love about him most. Fantastic service provided and we cannot thank him enough. We are always recommending him to family and friends.
Craig is an absolute legend. As always, he exceeded our expectations and went above and beyond to ensure our purchase settled on time. Even when the bank messed up our application and we had to resign 2 weeks from settlement, Craig met with us at our home to resign all the documents, and personally saw that they got back to the bank ahead of time. We have referred our family and friends to Craig on multiple occasions and he is able to look after them and their individual circumstances each time...we definitely wouldn't hesitate recommending Craig to anyone who needs his services.
Craig was so friendly and professional. He made us feel like we were his only clients - he followed up and followed through. He made the whole process of remortgaging hassle free. He was always contactable and visited us on a Sunday and took our calls at 9pm! Great guy and great service hat we have already recommended to our friends.
Amazing adviser
Smartline have always provided the highest standard of advice for all loans which I have taken out.
Craig was very helpful and offer great advice and met all my expectations, including constantly checking in to ensure i have no unanswered questions. I will definitely recommend him to friends and family
We used Craig to get our loan on our family home 7 years ago and we couldn't go past him for our investment property. Always on, always willing to have a chat - we feel like we get looked after and that's important to us! Thanks again Craig!
Thank you Craig for your professionalism, advice and commitment to assisting me. I have sought your assistance in the past and will continue to in the future.
Many thanks
the whole process was simple and quick
Craig was absolutely amazing, having been burned by a previous broker we didn't realise the process could be this easy. Craig walked us through the entire process and no question was deemed silly or dismissed. We now have a great loan that suits our needs and will recommend Craig to everyone that is willing to listen.
Brooke and John Tornatore
Craig was excellent on cominucatin.
We asked Craig for specifically a loan with Homeside, got it and he even negotiated an interest reduction. Was fantastic with communication, checking along the way with how we were going and even after we'd settled - a quick check to ensure interest rates, repayments etc were correctly set up. Craig was recommended by a friend and I will definitely recommend him to others.
Craig is always professional and on the ball. Keeps me informed at all times and makes himself available at all times to answer my questions. I have referred him on to others and will always continue to use his services when needed.
It was a pleasure dealing with Craig. This was our first property purchase and he was always available and happy to answer any questions we had, as well as help us resolve any issues as they arose. Will definitely be using him again for our next purchase.
We are very happy with how Craig made himself available for us, Answering his phone for any question we had every time we called.
His great customer service and happy nature made the the whole loan process less stressful, making sure we were at ease throughout the whole process.
Would definitely recommend Craig to family and friends
Craig was more than helpful, responded quickly to all our queries, knowledgeable on the home loan process as well as products. Highly recommended consultant who took the hassles out of the home loan application process and went the extra mile with follow up etc. Very personable and hard working consultant.
Craig was fantastic through the entire process. He's genuine and honest and those qualities are greatly appreciated and why we would recommend him to family and friends without a doubt.
Craig from Smartline Thornbury kept me informed with everything! Called me when he received the latest update with regards to my home loan process and assisted with information that would assist me in gaining said loan the best possible way. Craig is clearly a people person is a great asset to your team. I know if I have any queries or intend on refinancing or attempt to purchase another home, I know I can rely on Craig. Just to cover off, the loan finance rate was lower than the bank would provide me had I applied online, or attended at the banking institution myself. A+ service. Highly recommend.
Craig came to see us to re finance he had done all the researcher before coming to us to make sure we didn't have to spend to much time on it.. We got more money at a better rate with cheaper repayments what more could u ask for
Our adviser Craig McNeil is very supportive and always responds in a quick manner when we need some advise on our loans , we highly recommend Craig to our family and friends without hesitations .
I have dealt with Craig on a few occasions and recommended him to family and friends. He is always very knowledgeable about various bank products and acts in my best interests.
He is always willing to listen to my queries and resolves any issues or concerns that I have.
I continue to be very happy with his service.
Great Adviser great help asset to smartline highly recommend to family and friends
What can I say about Craig? His service was above and beyond. From the moment I walked in the door and had my first meeting, Craig was down to Earth, extremely knowledgeable and extremely on the ball. I'm 23 and was trying to break into the housing market and had absolutely no real idea about what to do and how I could do it. Craig made what was initially just an enquiry about my options, a dream come true.
Throughout and after the process Craig regularly contacted me to see how things were going and to advise me on any queries I had. I even remember a short period where Craig was away on holidays and he still managed to assist me. Regularly responded to messages on weekends as well!
Like I said ABOVE AND BEYOND.
Craig made sure I got the best deal possible.
I would very strongly recommend Craig to anyone who is looking at purchasing their first property or any property for that matter.
Genuinely the best!
Thankyou Craig!!
Craig has provided my wife and I with continual support and guidance for the previous 5 or so years. We have referred Craig to many friends and relatives and will continue to do so.
Craig was absolutely brilliant. Being first home owners, we lacked experience and knowledge around the process of purchasing a house and getting the right mortgage. Craig provided us with everything we needed to ensure we were best prepared to not only get the house we wanted, but also the best mortgage possible. He made the whole process incredibly simple and we have a huge amount of gratitude for that.
Craig was pleasant very informative helpful and professional Would recommend Craig to anyone he made the whole process quick simple and conplete
Craig has provided exceptional service during and after hours. He has regularly kept me updated and informed and has made sure my experience has been nothing but a smooth journey. Would certainly recommend craig to all my family and friends as well as the company. Thankyou so much for making my dreams of owing my first house a reality.
I have had several dealings with Craig over the years & have found him to be of the highest standard in both his financial advise and exceptional customer service. I have recommended him to others and will still continue recommending him to anyone seeking financial advise. Thanks for another great experience Craig
Craig was absolutely fantastic, we have been dealing with Craig for a few years now and his always there to help, we wouldn't have anyone else to help us with our home loans etc. I have recommended to other people. His fantastic.
We were recommended Craig by one of my wife's friends, so glad we were, he went above and beyond to get us the dream of us getting our first home and couldn't thank him enough!!! He also didn't stop until he got us a loan that was in our favour! Highly recommend Craig to anyone that is looking to get into the market!!!
Craig is brilliant! We wouldn't be where we are now without him. We continually recommend him to family and friends.
We found Craig to be conpletely professional in all dealings. We were first time buyers in Australia and Craig answered our multitude of questions in a timely manner, and gave excellent advice. He was always available at the end of the phone whether it was a weekend or evening to update us on options or the buying process. Craig was referred to us by a colleague and I have no hesitation in referring him to other prospective buyers. Awesome brocker! Top bloke!
Our Adviser, Craig McNeil was always on top of things and kept us updated. It did not matter if it was the weekend or late at night, if we had any concerns, he would be available. Definitely a great service. I would strongly recommend him to my friends/family. An extremely friendly person as well :)
Always happy to help and made the whole process far easier for us. Very flexible with arranging times outside of business hours to sign documents. Thanks Craig anf Smartline!
Craig has been absolutely fantastic in the 6 years I have been using him. I regularly recommend him to family and friends looking for a good mortgage broker because he goes above and beyond to ensure his clients are receiving a level of service not seen in many places. Well done Craig. I look forward to working with you for any future needs.
Craig has been most outstanding for the past 12 years and has always managed to exceed my expectations at any point.
Craig provided a fantastic service throughout the entire home loan process. We had some difficulties at first but we were always confident that he would find the best solution possible for us. He definitely went above and beyond and I would highly recommend his service to anyone. We can't thank him enough for his help.
Craig was fantastic, informative, reliable we will be highly recommending him so easy from start to finish. 10 out of 10.
I have used Craig on several occasions and going elsewhere is not even an option for us. Even when Craig is on holidays he still keeps in touch!
Amazing Man, Goes above and out of his way to make sure the client fully understands and is always contactable even for the smallest "dumb" question. Have recommended Craig to other family members and friend. Will use defiantly again for future purchases!
Craig McNeil has been providing my family with outstanding advice over the past few years. His ability to clearly map out a process and advise us on the best solution is why I do not hesitate to refer Craig to family and friends. He is sincere, honest and always has the best intentions of his customers at heart. Thanks Craig for all your efforts.
Craig was excellent. He went out of his way not only in helping apply for the loan, but also by providing valuable input regarding settlement and putting in offers. I would unreservedly recommend Craig to everyone. Thanks very much, Craig, you have been an absolute pleasure to deal with!
I have had many dealings with Craig McNeil in the past & have
found him to be very helpful in all that he has done for me & my family with our financial needs. I have & still reccommend Craig to all my family & friends. I look forward to further dealings with Craig in the future. Thanks for all your efforts Craig.
Great service as ususal!
Craig was very professional in his dealings with us, provided prompt service and kept us informed at all times.....thank you.
Fantastic service always keeping me informed all the way thru, evenings and weekends always keeping me up to date as to where the bank was at a real credit to Smartline. Have already recommended Craig's services to many friends and colleagues whom have also been impressed with the service. Thanks Craig look forward to you assisting us buying another property in the future.
The best to deal with great work keep it up Craig McNeil
This is the second time i have dealt with Craig from Smartline and again, i have found his services to be outstanding, he was very knowledgeable,professional and helpful in helping me to again choose the right product , i would therefore highly recommend him and Smartline to anyone needing help with personal mortgage advice.
Thanks Craig for making loan process of our first home easy. Always just a phone call away. Helped us every step of the way. Would have no hesitation recommending you to friends or family. Thanks again Matt & Nicole.
Could not ask for a better service. Craig keeps us informed and offers advice every step of the way. We feel comfortable and confident and have full trust in him. We will continue to come to him. Have highly recommended him to family and friends, all have been just as satisfied. Great service and top guy.
We have previously sought Craig's expertise regarding our home loan and again we were met with his exceptional skill and knowledge regarding a building loan. His dealings with my husband and myself were faultless, he was always contactable and kept us informed every step of the way. He is an credit to Smartline and we will continue to recommend Craig to our friends and family.
As a woman he treats me as an equal where as many men in the banking sector like to deal with " the man of the house", i felt comfortable and he made it clear and simple whilst keeping me informed through the whole process. I have no hesitation in recommending Craig.
Thank-you
Im really glad I chose smartline. It made buying my apartment much less stressful. Craig McNeil was really helpful.
The service provided could not have been better.
Craig did a great job and worked hard for us to get the best deal he could. Craig helped us beat our interest rate down with a simple 5 minute phone call to the bank. Thanks Craig.
Craig was available and answered any questions we had . He was helpful and we would highly recommend him to our friends and family.
Craig was fantastic throughout the entire process - always on call, very friendly and personable. Would not hesitate to recommend Craig to my family and friends. Great job.
Craig exceeded my expectations right from our first meeting. His knowledge and professionalism, coupled with a sparkling personality set him apart from every other adviser I had previously worked with. His can-do attitude and prompt responses ensured piece of mind that I was in safe hands. I would not hesitate to recommend Craig to my friends and family.
Very Impressed
Craig was fantastic. He was personable, kept me up to date, followed up with the bank and did everything I expected. I would definitely recommend him.
Craig has been great with all our home loan requirements and went above and beyond what was expected helping us plan and co-ordinate things throughout the whole house hunting and buying process. I would strongly recommend Craig to any of our friends.
I would just like to say that Craig McNeil was fantastic and guided us along the way. He answered all questions we had thorougly and made it a smooth
transition. We would highly recommend Craig McNeil to all family and friends, and contact him if we need any other things done.
Craig made everything very clear and easy to understand throughout the process, and made himself available to assist me with any questions I had. Craig kept me up to date at all times during what was a stressful time for myself personally. His professionalism and attention to detail were second to none, and I'm extremely grateful for his assistance.
Craig was amazing...excellent communication. He kept us in the loop every step of they way. He achieved exactly what we had agreed on, so far as staying with the same bank, but getting us a much better deal. I would, and have reccommended Craig to friends, and family. I can't thank Craig enough for making our loan re-finance easy. Wish I could say the same for WESTPAC!
Made the loan very easy to understand and handled all the paper work extremely well
No stress
Craig was so good always kept in contact day and night throughout the whole process, really easy going and answered any and all questions i had overall awesome Person
Craig was recommended to me and I found him to be very helpful throughout the loan process. He made himself available from early in the morning to late in the evening to answer and advise me on the process steps and he greatly exceeded my expectations. Even after the loan process was complete he was in contact with me to enquire how I was settling in which was very nice of him. I would and already have with confidence recommended Craig to friends and family and if I ever choose to purchase another property I will without doubt contact Craig again.
Working with Craig was great. He cleared up any confusion we had over how home loans work and was always available to talk to us and answer any questions we had throughout the process of getting our home loan. I have and will continue to recommend him to friends and family.
We have always had great service and advice from Craig since 2002 when we were referred to him by our conveyencor due to other brokers and also the banks lack of service, Craig has assisted us with multiple loans including investment,building and refinancing and always ensured all options were vesible and practable within our budgets, we will continue to use Craigs service for years to come
Thanks Craig will definitely recommend you to family and friends, he made it too easy!!
Great communication between myself and Craig mc Neil , he always kept me informed on the progress of the loan. Leo Kyria
Craig was a pleasure to deal with, and made the process hassle free and kept us informed along the way.Why would i deal with the financial institutions myself when this is so easy and smooth.
I'm very much pleased with the service I received from your adviser as without his help I wouldn't have been able to finance the construction of my first dream home. Craig has done a great job and will strongly recommend him to my family and friends if ever looking for a mortgage broker. Craig, thank you mate!
Craig has been a wonderful adviser for a long period of time. Good work Macca
It was Easy and satisfying,And He was great.
Absouletly fantasitic
Craig has always gone above and beyond in handling every aspect of my loans. Third time I have used him and have recommended him to many friends. Absolutely satisfied and a credit to your organisation!
My husband and I were very impressed with Craig. He was easy to deal with, friendly and the whole process was so easy (even with having only a 30 day settlement). We would definately recommend him.
The service provided by Smartline was fantastic. The constant feedback of information throughout the process definitely put my mind to ease. Highly recommend Craig to friends today as he was brilliant.
Craig & Dianne were fantastic and made my purchase hassell free!
Excellent craig mcneill is great
Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.
Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.
Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.
Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.
Easy to speak to and approachable. I felt completely at ease that Craig was looking out for our best interest. Highly recommendable to anyone one needing a broker who calls it as it is.
Before I contacted Craig, we had been to the bank 6 months prior to ask for some more money and they gave me the run around. I did everything they asked, only to be rejected. Craig has helped us in the past, so I left it in his hands and what do you know?
Craig McNeil has helped me over the years with all my homeloan neeeds; he has been honest, informative and always available to answer my queries. I have and will continue to recommend Craig to my friends and family.
I was very pleased with the service and advice I received from Craig, nothing was too much effort and all went so smoothly, the process from start to finish was not a difficult one at all. I highly recommend Smartline to anyone who needs a helping hand in the right direction financially.
I actually submitted a personal email to mention the exceptional service i received! Will definately be using craig again and highly recommending him to family and friends
Have used Craig for the second time now and would thoroughly recommend him to anyone.
We were extremly happy with the service that was provided with Craig Mcneil.He really went out of his way to help us with our home loan,nothing seemed a hassle to solve any questions we had.He was very prompt in returning my calls and we found him amazing to deal with.Regards Shelley Erickson
great service & always contactable
I have used Craig to purchase three properties now (i.e. our home and two investment properties). Each time it's been a pleasurable experience with Craig.
Craig was outstanding throughout the whole process and continues to be today. I have and will continue to refer him to friends and family
I would definitely look at contacting Craig in the near future and thank him for his patience. I encountered delays throught the Family Court system which invarialy delayed my settlement with the financial institution.
Craig always informed me of the progress of my loan and meet my expectations.
This is the second time I'm using Craig's services and couldnt be happier with the result. I've recommened Craig to a number of family and friends will continue to do so in the future. Whats generally a daunting process is always executed without hassle and Craigs expert advice and guidence has saved us a packet. Thanks Craig!!
Craig did the job well but is a bit rough around the edges like most mortgage brokers
Great advice & follow through service
Craig McNeil has been amazing, he has done everything in his power to help us and we referred him to so many of our friends that will be looking to do what we have done. We are thrilled with smartline and Craig. A huge thankyou. There is nothing more Craig could of done he was fantastic.
Craig has been amazing, his done everything in his power to help us.. We have referred many of our friends that will be doing what we have just done. There isn't one other thing Craig could of helped us with he was fantastic.
I found talking and working with Craig McNeil informative and very helpful, he knew his products and helped me in making, at what is a stressful time, the correct decision. Thanks Craig.
Craig's advice has been fantastic. As first home buyers Craig helped us to determine how much we could AFFORD to borrow, rather than how much the bank was willing to lend. He explained in plain English the loan product he recommended, and how we could use offset to our advantage. Craig has always responded to any of our queries promptly and professionaly, which is why we remain loyal to Craig and his team at Smartline.
I have used Smartline (Craig McNeil) a few times now and am very happy with the service he has provided and have had friend'S and work colleagues use Craig/Smartline..It's like the loan would be for him self and not a stranger/customer.... Craig is allways there and more than happy to give advice all the way through the loan period.
Craig is efficient and got the job done. He made some slightly negative comments about my income which did not impress. He also said that things would not take as along as they actually did, but perhaps this is ANZ's problem.
Craig was extremely informative and offered other options which we hadn't considered. Thanks
Craig was always on top of things and very helpful with any questions we needed answered
Very happy with the service!
My advisor was knowledgeable (unlike other brokers that I met up with) - he knew his products and was always able to answer my questions - if he didn't pick up my phone calls, he always called me back within 30mins to attend to my query. He quelled any anxiety I had in buying my first home - I recommend Craig McNeil to anyone!
Friendly service, well organize.
Craig.... Really top and honest guy... Know hes job well always free to and discuss any issue i had.. Got a great team down in Northcote aswell..A++++++++++++++ Would recommend him any day without hesitation.
Craig was very professional and friendly and helped with all aspects of the home loan.
What I liked most was the expedience and the continual communication during (and after) what is a very stressful period.
Whether i contacted someone via email or phone i would always get a response asap.
Craig was absolutely wonderful didn't stop until he got us our loan, absolutely rapped with the work he did for us.
I liked the fact that whoever I dealt with at Smartline was always contactable and always provided great customer service.
Compared to other brokers we spoke to your service was miles ahead of the competition.
Everything that was provided to us by Craig was fantastic we have already referred him to our friends and belive he met a service excellence critiria. Thankyou
we loved the way you kept in touch with us, your valuable advice and your professionalism. thankyou for keeping us up to date daily and for your hard work and effort.
Great service!
Readily available to answer questions which was great Perhaps an upfront description of how the agent is reimbursed from the banks would have been good for clarity from the start.
Craig helped us with all the paperwork and arranging the loan itself. It took a lot of hassle out of the process.
The fact that I can ring anytime and be satified that my query will be addressed and explained clearly is re-assuring.
Craig O'Neil has been fantastic, he has always been a great help.
Craig Mackie was easy to talk to and reliable.
Very happy with Craig (Macca) and his service. The only slightly disappointing part was the CBA ... who messed up a bit with the loan itself.
Efficiency, friendly service, fast service,
always helpful
I am unable to comment if the consultant helped us choose the right loan solution for our needs as we have only had the loan for a short time and are unable to measure if it's the correct loan.
Easy to talk to, everything explained, and the 'technical jargon' broken down to something I can understand!
What ever you are doing, keep it up. The industry needs good companies like yours.
Craig McNeil is fantastic. Always available. Has sensational knowledge. Im wrapped.
I LOVED the fact that Craig got us an extra .2% off our loan for us when we refinance!!! :o)
Having a consultant arranging all the paperwork and forms involved with applying for a home loan saved me a lot of hassle. It took a lot of the stress out of the whole experience. My consultant was easy to talk to and explained everything at every step of
Craig McNeil was always there available for me to ask him any silly question I had. He followed up all my requested and immediately provided me with answers and solutions. Unbelievable service!!
Every aspect was great.
The fact that our consultant, (Craig), was easy to talk to, had no problem listening, and acting on our requests, even when they seemed to us to be a bit of a stretch! He never had a problem setting up meetings to suit our time schedule - no matter what t
Craig McNeil was fantastic and really helped me out of a rut (twice actually). I will be (and have been) recommending Craig to my family and friends. Kristen Banfield
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
