Reviews
Average client rating
4.9/5 From 303 Reviews
Helpful and professional service. Regularly contacted me through out the process. Highly recommend them.
Martin and the team are top-class professionals. Always happy to help you with any queries and prompt when action is taken. You will be very satisfied with their support and personal touch
Simply brilliant I needed action fast to buy the home of my dreams and Martin and his fantastic team made it happen, thank you, thank you Highly recommend
We recently had the pleasure of working with Martin and his team for our mortgage needs, and I can't recommend them highly enough From start to finish, they made the entire process smooth and stress-free. Their expertise, hard work and dedication helped us achieve our goals, and they were always available to answer any questions we had and support us through the journey. If you're looking for a fantastic mortgage broker, look no further than Martin and his wonderful team. We have used multiple mortgage brokers in the past but they are by far the best we have ever dealt with
Have worked with Martin and the team for several years now, and the service is always excellent. They are great communicators, very accommodating and available for all my questions, and I always end up with a great product. This team is excellent at what they do.
Martin has been extremely helpful and made the process of refinancing simple. We experienced excellent customer service from other members of his team as well. We highly recommend Martin - thank you Martin for your time expertise
Martin has been a fantastic help to us every time we have used his mortgage services. He is knowledgeable, efficient, and really easy to talk to. He makes a daunting task simple and easy to navigate.
Martin and his team have been great to deal with, always prompt and professional, and have kept me informed all the way through the process, would highly recommend them to anyone looking for similar services.
Easy, quick and professional. Always a pleasure to deal with Marty and his team.
Martin responded to my enquiry promptly on Friday and arrange a time to catch up with him via mobile on Monday . It was great to talk with him today and discuss the concept of a bridging loan. I appreciated his professional and honest advice that has allowed me to find a starting point for discussion with family members.
I absolutely grateful for the service provided. It was extremely fast, exceeded expectations. I was dealing with professional staff and amazing people. They take the time to listen, communicate, consider all options and work in their clients' best interest. I would definitely recommend them to family and friends without hesitation. Thank you so much Martin and all team.
An amazing experience with martin and his team. There were many changes, twists and turns during the process but Martin was able to make it all work. Thank you so much
On referral from a friend we met with Martin to start the process of purchasing our first home. His experience and attentiveness made the journey both smooth and pleasant. He and his team were a reliable source of information, navigating us through the process to great success. Highly recommend.
Oh my God.
Never had such an easy experience obtaining home loan.
24 turnaround.
Unbelievable service Renae is super helpful
Martin is plain genius.
Cant recommend enough.
Did i mention 24 hour turnaround with approval in place
Amazing service.
Nothing is too much trouble.
Loan application submitted..approved within 24 hours
Both Martin and Renae are a joy to deal with.
Sally coming in a close second.
Highly recommend
I have dealt with financiers for over 40 years.. no one comes close to these guys.
I received prompt and efficient assistance to buy a home. A scary 1st time process was made easier with Martin and Renae's service so thank you
Martin and his team exhibited a high level of professionalism. Our experience was exceptional from the refinancing process to acquiring our investment property. Martin streamlined everything for us, ensuring we were informed and comprehended each step. He was always available to address our questions, and his team members, Sally and Kristy, were equally eager to assist whenever necessary.
We truly felt appreciated as clients, and their warm demeanor made everything more manageable.
We would wholeheartedly recommend Martin to our family and friends in need of a broker - Chai Jeff
Martin his team are professional, efficient and above all, clearly explain things. They make refinancing easy, not a chore. Highly recommended.
Martin and the entire MC team went above and beyond to find us a new lender and make sure our home finance went through seamlessly. There was a thorough process assisted by great communication and this allowed for a clear, quick decision on our end. I would highly recommend their services.
Martin and His Team were fantastic, As someone who has been self employed for 25 years and have found it difficult to get any sort of financing, Martin was able to place us with a local bank and did all the hard work for us. Highly Reccommend.
Martin and Renae could not have been more helpful and pleasant to deal with. Nothing seemed too much to ask and they were very efficient and great at keeping us updated throughout the process of securing our construction loan. We would highly recommend you get in touch if you need a mortgage broker. Thankyou again Martin and Renae for all of you help
I just wanted to say that it was an absolute pleasure to use your services to provide me with the finance and seek the best provider for my situation.
You will be my first port of call next time, and i am happy to recommend your services to future interests i know of.
Your team went above and beyond to help me and i couldn't be more happier with my experience.
Liam has kept me up to date daily with calls and emails and has been ultra professional, friendly, well versed, answered all my questions, no stress or pressure applied, and more.
I believe he is an asset to your company and a true gentleman in his approach and dealings.
Its not everyday i get a loan and i am absolutely grateful for the service i received, and i don't think i could have gotten better service anywhere else.
We have been utilising Mortgage Choice - Martin Roach for many years now. We always get a great outcome for our financing, whether it be for personal finance, business finance or SMSF lending.
Martin and his team are our family brokers. Having assisted me with both personal and finance for starting a business, Ive found the process on each occasion, stress free. Having since recommended Mortgage Choice Norwood, my daughter and partner, have had finance arranged for their 1st block of land.
Always warm and friendly, it is a pleasure dealing with Martin and his team.
I can't recommend Martin and his team at Mortgage Choice highly enough From start to finish, the service was absolutely top-notch. We were looking for the best mortgage options for both our principal place of residence and an investment property, and Martin went above and beyond to explore multiple options to secure us a well optimised package.
Martin's expertise in navigating the mortgage market, combined with his personalised approach, truly sets him and his team apart from other brokers. They took the time to explain everything clearly, ensuring we understood every step of the process.
If you're looking for a mortgage broker who will go the extra mile to find the best loan options tailored to your specific needs, Martin and his team are the ones to choose. Thanks to their dedication and knowledge, we now have a mortgage package that perfectly suits our financial goals. We wouldn't hesitate to use their services again in the future or to recommend them to anyone looking for home loans, refinancing, or any other mortgage-related services.
Patience, persistence and good communication
Thank you for your efforts
Amazing experience, very professional, friendly and quick to respond to all my queries. Very helpful throughout the whole process. Cant recommend enough. Thanks you Martin and Kirsty
We have recently used Martin and his team and we could not be happier. We had some challenges along the way and Martin managed them professionally and with confidences. Helping us get our perfect outcome. The communication was amazing from start to finish. Very friendly service from the whole team. We look forward to working together in the near future and we would highly recommend Martin and his team to anyone.
A huge thanks again to Martin and his team. Assisting me for almost 20 years - the highs and the lows Having recently started working for myself, and a year of unexpected family responsibilities, I really didn't think I had any opportunity to purchase anything following the sale of my current home. But the team made it happen, and I couldn't be happier. THANK YOU.
If I could give more than 5 stars I would Martin is a delight and his team are so friendly and helpful They are always happy to answer even the smallest of questions, are quick to respond and ensure you have all the information you need. Will continue using Martins services again and again, cant recommend highly enough
Working with Martin and Renae from Mortgage Choice, Norwood has been such a breath of fresh air.
We had multiple challenges at every stage of our refinance due to the complexity of our banking, the structure of our previous loans and our current personal situation. Each issue or challenge was managed with tenacity and confidence for a positive outcome - and all with the utmost of professionalism and care.
Highly recommend
Martin and his team have been amazing right from the start. I had no idea what I was doing when I first spoke to Martin last year. Martin was able to guide me through the entire process. He was very patient as I threw a barrage of questions at him and he carefully explained each step of the process.
I had previously spoken to other brokers who were very unhelpful and simply told us we couldn't afford anything. Martin's team came through for us, they found us the right lender and explained in detail everything we needed to do.
I highly recommend giving Martin a call, even if it's early days so you can be prepared to navigate the Real Estate market and land your first home.
Martin and his team provide an extremely professional, efficient and friendly service. They provide timely updates, are happy to answer any questions and explain the options and processes along the way. I have full confidence in recommending Martin to any potential home loan client. Thank you again for all your help... Kindest Regards, Kim
Martin was recommended to me by my sister back in 2020 when I needed some last minute help with loan applications and settlement on land. He took me on straight away and a few weeks later I was the proud owner of some land. Made the entire process smooth and easy for a first time buyer. Fast forward to the end of 2023, Martin must have read my mind, because he reached out just when I needed him to. The team at Mortgage Choice Norwood, were able to negotiate with the lender for a suitable refinancing option which allows me to finish off a few key items and leaves some much needed funds in the bank I look forward to working with Martin and the team again next year and the future when I hope to be the proud owner of a new vehicle. Thank you to all of you for taking the pressure off.
Martin and his team were quick, organized and professional all throughout the process of refinancing. They were able to find options that met our needs straight away and made the switch easy. Highly recommend working with them.
Recently had the pleasure of Martin Roach's team at Mortgage Choice Norwood to facilitate re-financing borrowing for a investment property. Martin his team were outstanding with e process from start to finish. I would highly recommend there services.
Knowledgeable. Efficient and great to deal with. Highly recommend.
Great pleasure dealing with the team. Excellent communication and prompt service.
Martin Roach has been a great help in assisting us with our home loan, advice and property reports over the past few years whilst we have been looking for a new home of which we were lucky enough to find recently.
I would happily use his services in the future with any future refinancing etc.
Made home loan process really easy to understand and provided good options for us. Really happy
Exceptional service and i recommend highly.
Martin and his team have been outstanding with guiding us through the process of purchasing our first home. We had so many questions at each stage of the process which they were more than happy to answer promptly. Id highly recommend Martin and his friendly team to anyone, especially first home buyers with loads of questions
I highly recommend Martin and his team @ Mortgage Choice Norwood for any financial matters and especially refinancing. Martin was so professional and friendly and made what I thought may be a stressful experience in regards to changing Lenders, ended up being a very easy process thanks to Martin and his team.
Regards
Shane
The team at Mortgage Choice Norwood have been nothing short of amazing. I've had such a great experience with Martin and his team, their help and experience guided me as I fumbled through buying my first house. World class team, helpful, professional, kind and personable. Thank you so much for helping me achieve one of my biggest goals in life
Martin Roach and his team at Mortgage choice were fantastic to deal with from the beginning to end. Communication was excellent and their assistance with any queries we had throughout the process was very professional and prompt.
It was surprisingly a very smooth process and we would highly recommend them to anyone in the market for a new home or investment.
A
Simon Kerry
Martin and team were so knowledgeable and available to step me through a process that was brand new to me Couldnt recommend more highly.
We can't speak highly enough of Martin and his team, we have used Martin's services several times for both personal and commercial financing and every single experience has been fantastic. Excellent communication and extremely professional, we highly recommend Mortgage Choice Norwood.
Martin and Renae are outstanding Mortgage Brokers. We had a challenging loan application and a tight time frame until settlement and they had the loan approved quickly with as little stress as possible to us as home buyers. This loan approval has secured us our perfect family home and we are extremely grateful for Martin and Renaes expertise We will definitely be using them again for all of our future loan applications.
Super helpful and friendly team of people. Everyone Ive interacted with has been so courteous and they really know their business. I trust them with my mortgage, which in the housing market these days is like saying you trust them with your life Regular reviews so I know Im always getting the best market knowledge applied to my loan priorities. Highly recommend these folks with no hesitation.
Martin is the best mortgage broker in Adelaide.
Martin and his team have been helping and managing our property finances for years with incredible service. It's easy to set up meetings to discuss our goals and Martin breaks down all the options to present. The team are proactive with assisting us every step of the way. I've consistently recommended Martin to family and friends and will continue to do so in the future.
Martin Renae are brilliant mortgage brokers that have found my family the best deals for loans time and time again. They were more than happy to walk us through the process of purchasing our first home years ago and now continue to assist us with getting the best rates appropriate for us.
Martin and his team were very responsive and helpful throughout the lending process. As a first homebuyer he was able to assist with any questions I had as well as helping to choose a loan which met our needs. I would definitely use his services again, highly recommended.
Martin, Renae, thank you so much for making this process easy and clear to work through. You have taken the pain out of applying for a home loan. Much appreciated. o
Martin and his team have been amazing and easy to work with.
They are very knowledgeable in what they do. Theyve been able to help us with refinancing and completing the purchase of our new house.
Very reliable and you get fast responses. They will do whatever they can to get the best outcomes for their clients.
I highly recommend getting in touch with Martin and his team.
Martin and his team continue to provide my family with oustanding ongoing service. His wonderful service has allowed us to buy our first home, and continue our renovations to achieve our dream home. We can't thank Martin, Renae and Kirsty enough for their amazing service and care
Martin and Renea have helped us now process two home loans through difficult circumstances, Martin kept us informed throughout the whole process and updated us weekly.
I would highly recommend mortgage choice Norwood as i have known Martin for some time now and know that they get the job done and can also advise on recommendations for the best outcome required. Thanks Martin and Renea for sticking by us, and getting the job done.
Working with Martin Roach as our broker was a fantastic experience He really had our backs, helping us secure our lender and working seamlessly with our real estate agent. What's more, Martin was incredibly accommodating with our last-minute calls and was always available, even outside of regular hours. He felt like a true partner throughout the process, and we're excited about future collaborations with him. Highly recommend Martin for all your broker needs
I wanted to extend my heartfelt gratitude to Martin Roach for their invaluable assistance in helping me purchase my first home. Renaes and Martins expertise, patience, and guidance throughout the entire process made what could have been a daunting experience remarkably smooth. They took the time to understand my needs, their communication skills are top-notch, ensuring I am well-informed and confident in my decisions. Their professionalism, dedication, and commitment to my best interests were truly exceptional. Thanks to their support, I couldn't have asked for a better broker in this journey. Thank you for going above and beyond
Martin and his team have been our Mortgage brokers for many years now and they are always fantastic to work with. Martin always has time for us and is very patient with all our questions. He recently helped us refinance our home and gave us great options and prompt and efficient service.
Thanks Martin and the team at Mortgage Choice Norwood
The team go over and above to assist you. Lovely family run business, highly recommend.
Martin has been a pleasure to deal with our recent property purchase.
Martin provided excellent service and advice through the process and was always available to assist us with our questions. We have no hesitation in recommending Martin, Renae and Mortgage Choice Norwood.
Martin Roach is a true expert in the mortgage industry, making the entire process hassle-free with his knowledge, unwavering professionalism and approachability. If you're seeking a highly competent mortgage broker, Martin is the go to choice for a smooth and stress free experience.
Martin came recommended to me by someone and I initially engaged him for some advice and options assuming we would be told we needed to go away and continue to save a larger deposit than what we already had. However, he took our info and came up with a number of achievable options. Having never bought a house before we were given some useful advice and support throughout the process, not just for the finance but during the viewing and contracting stage, and having a non-bias sounding board to answer all our questions was invaluable.
We received excellent advice and communication throughout the process and look forward to working with him again in the future. We would and have recommended Martin and his team to our friends and family.
Martin is no less than 5. I would like to thank him for always being available and offering right advice. He genuinely cares about his clients. We could trust him throughout the process. I would not hesitate to recommend him to others.
Highly recommend Martin and Renae. They listen and understand your financial goals and work with you to achieve them.
Martin and the team have been great. Their process was structured and thorough. I would recommend them to anyone in need of reliable and professional brokerage services .
Martin and his team provided guidance every step of the way, and no question was too big or too small, especially as we navigated the mortgage process for the first time We greatly appreciate Martin's personable approach, which not only made the process less daunting but also reassured us that we were in safe hands. Thank you
Martin, Renae, and the team have provided an exceptional level of service over the years and are a pleasure to deal with. They have a passion for what they do, are very responsive, and make options for some key decisions simple to understand. They take into account our most recent circumstances to provide tailored advice. I highly recommend them.
Martin and Renae are amazing to deal with and made refinancing my loan such a pleasant and easy experience. They provide an exceptional customer experience. I highly recommend Martin to help you with any loan enquires
Martin and his staff are very friendly helpful knowledgeable and efficient with our requests for assistance in purchasing our investment property.
Terrific to work with Great knowledge of mortgage and finance landscape. Highly recommend.
Martin and the team always look after us when it comes to our home loan and refinancing. They are always quick to respond and make everything super easy.
Martin provides excellent customer service, keeping you informed at every step of the mortgage process. Nothing is ever too much trouble and he's always happy to answer lots of questions. I felt very reassured and as relaxed as getting a Mortgage could be Thank you to Martin and his team.
We have been with Martin and his team for a number of years and have always had a a positive experience. Martin is extremely knowledgeable, super fast, very thorough and is also great at taking the stress out of what we expected to be an overwhelming process. He is also a genuinely kind and trustworthy guy who we have no hesitation in recommending to anyone.
We had a really good experience with mortgage choice Norwood branch .We were able to have an appointment at our home which was very nice and helpful.Everything about loans and structure was shown to us and explained in full detail.The team made us feel very comfortable and the contact has been phenomenal regarding follow up emails or calls when needed.Nothing has been a trouble and we would highly recommend you choose Marty and his team for any financial services in the future .We are glad we did .
Martin and his team have been a huge help in refinancing our mortgage. Theyre very easy to deal with and everything went through smoothly. Would definitely recommend Martin Roach.
This is our second time dealing with MartinRenae and their team. Another excellent experience. Friendly folk who provide an efficient and timely service. Martin spent the time to talk though things with us to ensure we understood everything which I really appreciated as we are not numbers people. Highly recommend.
Martin and his team have been very helpful with the process of settling on our new home. I would highly recommend Martin to anyone who is looking for an efficient service for their Mortgage Broking. Thank you to Martin and your team we will be looking to use you again in the future.
Terrific service, very responsive and happy to adapt to my changing mortgage needs for an interstate home purchase. No hesitation in recommending Martin, Renae and the Norwood Mortgage Choice team.
The team at Mortage Choice where a pleasure to deal with
They where very understanding with what I needed and wanted
And would always reply to email and call
Martin, Renae and Anna have organised my loans over the years and handle everything professionally and super quick that takes all the stress out of the whole process. Thanks again team
Martin was extremely helpful informative regarding the entire process, and helped make sense of everything for a first home buyer. Also was extremely flexible time wise to help cater for our needs. Highly recommend
Martin and his Team were extremely efficient and quick. I was kept informed every step of the process. Martin is very professional and very easy to do business with.
Martin was very helpful in getting us our home loan. The process went very smoothly, but most importantly he was extremely accessible and would answer our calls and emails in a timely fashion. Would recommend for first time home buyers. Big thanks to the team at Mortgage Choice Norwood
My Husband and I just want to say what great service we received from Martin and his team. We received nothing but confidence and professionalism, and they were able to get myself and my family finance for our first family home. If we could give Martin more than 5 stars we would, we are so grateful for the opportunity that Martin has helped us with our dreams.
We have used Martin's services on a number of occasions to refinance our home loans. Every time we have received excellent service, attention to detail, and great advice. We highly recommend Martin and his team
Martin and the team at Mortgage Choice Norwood were extremely helpful, proactive and professional in supplying options for refinancing and executing the way forward in a short timeframe.
Had a detailed review with Martin Roach.
I found Martin to be highly professional, knowledgeable and personable.
He provided me with excellent advice with a large slice of honestyintegrity thrown in for good measure which is rare these days I would be please to Recommend Martin
I highly recommend Mortgage Choice Norwood. Being a first home buyer, I felt overwhelmed applying for a home loan, but Martin was very patient and offered me great advice. Martin and Renae had great communication and regularly updated me throughout the process. I appreciate their support and expertise and would use them again in the future.
Martin and the team have excelled in finding the best options for my unique circumstances.
This is the second time Ive used their services and as always Im Impressed with communication and navigation through the finance sector.
Martin and his team provide a great service. Both times I have dealt with them, they have gone above and beyond to accommodate my requirements.
Daniella responded promptly when needed and kept me informed every step of the way, we did not have run of the mill circumstances and Daniella was understanding and informative.
Craig was able to assist me where other mortgage brokers couldn’t. He went the extra mile & put me in touch with people who could advise me on my situation. He then followed up & ensured that the loan went through seamlessly. Both Craig & Allison kept me up to date at all times & Im very grateful of the service I received. I would have no hesitation in recommending Craig to anyone who needs extra help in finding a solution to their specific needs!
Much better service than i have had from brokers in the past, was updated at every stage and easy to deal with.
Daniella is amazing! She made things simple and kept us in the loop the whole process. She also was always available at anytime of day to answer my calls, txts or emails and was very understanding of working around mine or my husbands work hours and commitments. Highly recommend Daniella Lamp.
Craig (Brooks) provided an excellent service. He was responsive and easy to deal with but most importantly, he explained banking terms and scenarios in layman's language. Nice bloke, too.
Daniella made the process easy for us
Thank you for making the process of refinancing our loan so easy and saving us a bundle of cash to boot.
Martin and his team are a pleasure to work with. Martin provided a wealth of solid information to help me through my search for my first home. The whole process, from searching to settling went incredibly smooth. I look forward to using Martin's team again in the future.
Craig was very helpful and communicated with me along every step of the way. I would highly recommend his services.
Both Craig and Allison were always quick to respond and follow up on any questions or issues we had. I would have no reservations in recommending them to others and will use them again for remortgaging in the future.
Craig was responsive to our needs and made the whole process simple with timely and easy to understand advice
Always on the ball and fast to respond or give updates
Great team and great service. Thank you!
Daniella was amazing in helping me to get a home loan in complicated circumstances. She was always accessible, provided me with all viable options, answered my countless queries and even consulted with other professionals and advocated on my behalf. I would recommend her to anyone - and have already done so!
We were extremely happy with the service provided and will happily recommend to our family and friends in the future. Thank you
Great job!
Craig and Allison did a great job of stepping us through the process of refinancing and keeping us informed. Their knowledge of internal banking systems and requirements was really helpful as most of it was a mystery to us.
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I was very happy with the service and advice that I received from both Danielle Lamp and Craig Brooks throughout the loan application process. Wouldn't hesitate to recommend their services
Craig is brilliant!
Craig and his assistant Rebecca were a pleasure to deal with through this process.
Craig Brooks is an excellent operator and totally professional in his correspondence with all parties. He is never too busy to return calls and keeps clients updated at every part of the process. He was been an excellent support to me and my family.
Extremely happy with Craig and also Rebecca. Nothing was ever a problem and both were a pleasure to deal with. Thank you.
Third time using Craig Brooks for refinancing and has always delivered great service and commentary on suitable products.
Craig has handled my home
loans for a number of years now. He has always been contactable and upfront with me and I’ve always been happy with the service provided by him and his team. Joe H.
Craig Brooks has been our advisor for over 20 years now. We always come away feeling he has our best interests at heart and is not trying to push a product that doesn't suit our needs. We would have no hesitation recommending Craig to friends.
Very good
Craig and his team were fantastic to deal with.
They made the whole transition of purchasing our new house and refinancing our existing house a very comfortable and easy process.
Would highly recommend Craig and his team to our friends and family.
Very efficient in difficult circumstances. Craig's assistant was also very helpful. Pity the banks can't deliver the same quality of service.
Craig and his team went above and beyond to make our loan experience a positive one. No mean feat in these uncertain times!
Craig is great. He kept us informed during the whole process and very happy with his negotiations with the lender to get us the best deal for us
Craig was really great to work with, this was my first time needing a service like this and will definitely use again in the future. Pleasure to work with
I have been with Smartline Mortgage Brokers for a number of years. It is always a pleasure to deal with Craig Brooks and the team at your Norwood Office.
Thanks Craig, your expertise has enabled us to start a new chapter in our lives. It wasn't an easy process but your persevered, thank you.
Thanks so much to Craig (ably assisted by Mary) for making our dream home a reality!
Craig provided prompt and regular contact throughout the process.
Craig is always thorough, professional and available to answer all my questions
Great experience, really easy to work with. Kept me in the loop all the time.
Highly recommend!!
As always, Craig covered all bases when it came to looking after our specific and quite peculiar needs. It's unlikely that one would need to go anywhere else.
Craig looked sfter us again always great to deal with
Happy with the advisor, not happy that flawless customers that have had home loans for 20 years, have to jump through hoops because of the Lending Institutions mistakes and the fall out from the Banking Royal Commission.
It was nearly 6 months before my home loan refinance was approved. Craig Brooks and Mary Romanowicz did a good job.
Craig was amazing!! He found the best options & ways for my situation. Highly recommend Craig.
Craig was amazing!! He found the best options & ways for my situation. Highly recommend Craig.
Doing business with Craig Brooks is always an easy, hassle free process for myself.
Craig's professionalism made the whole experience a pleasure and stress free for obtaining my renovation loan. He guided me to the best deal and he gave me the confidence that I was dealing with a true professional. I certainly will be recommending Craig to family and friends.
Quick friendly service, always on top of our paperwork and assistant Mary is fantastic also!
We cannot thank Craig Brooks and Mary Romanowicz enough for their support and tireless follow up with what turned out to be a very difficult situation with managing the loan process for the build of our new home. The Smartline team ensured we were informed of every change or movement in the process and I never doubted that we were in the very best hands. I highly recommend their services.
Thank you for helping us reach our goals.
This is the 3rd time I have gone to Craig to find me a home loan and he has been fantastic every time.
Craig was fantastic. Everything was done smoothly and quickly and kept us informed all the way. Big thanks to Mary too!
Much appreciated. Nat and Paul
Craig is always helpful and makes refinancing easy and trouble free. I was happy with the information given and the time taken to complete the transaction.
our advisor has helped us with finding the correct bank for us and helped us through all steps. He even helps out but confronting the banks when the have not passed on the interest rate cuts. He has been great.
Craig kept in contact with me every step of the way and was always at the other end of the phone if I had any questions (and didn't make me feel silly if I asked some really obvious ones). He gave me all my options with regard to lenders and explained everything in a way I could understand and I felt confident with his product knowledge. I would definitely recommend him to anyone needing finance. His assistant Mary was also very helpful and efficient. Overall the experience of obtaining finance was seamless and stress free.
Thanks to Craig, I had an effortless transition into a new product that is exactly what I wanted. Would not hesitate to recommend Smartline to anyone.
Craig was helpful, showed genuine care, and went over and above all the way through. We can't thank Craig enough.
Quick and got us exactly what we wanted!
Craig's a great bloke. Always reachable, straight talker and knows his business. Can't ask for more
Craig was great and we have already referred other friends and family to him.
Craig has managed my mortgage service twice now and I will continue to use his service when needed.
If we could rate Craig and Mary and 11 we would. this is the 3rd time we have done business with them and once again they have gone above and beyond. thank you guys.
Gael Pettingill is awesome. I arrived at Smartline through Gael. Knowing the quality of the person she is, and the quality of her work, I was completely comfortable knowing she would not affiliate herself with any company less than amazing! I was impressed with the service I received throughout my dealings with Smartline. Mary Romanowicz was extremely organised, friendly and helpful. A wholly wonderful experience!
Thanks,
Ben & Bernie.
Good bloke
Have been utilising Smartline since Craig Brooks has been employed there and have always been provided with excellent service, my wife and i have always sung the praises of Smartline to family and friends and will continue to do so.
Another great experience with Craig Brooks. Continually manages to find ways to help and assist and always offers the best advice. I look forward to utilizing Craig when we next need our financial situation assessed.
Craig has assisted us several times in the past, and has always given us excellent advice which we have invariably taken. On this occasion he maintained excellent lines of communication and was always willing to offer further advice and suggestions. We would have no hesitation in recommending Craig Brooks and Smartline to our friends and colleagues. The mortgage products and rates he has negotiated for us are outstanding and have already saved us a lot of money.
buying a second property was made very easy by Craig and Mary. always contactable and friendly on the phone. once again thankyou very much. Daniel and Tracey
Our mortgage broker, Craig got the best deal for us, that we could never have got with the bank, if we had done it by ourselves.
I have already recommended Craig and Mary to other people. We have been very satisfied with the service that we received............
Craig was very helpful in my time of need, I really appreciate his time and effort to make my transaction so stress free. Thank you Craig!
The service we were provided from Craig Brooks was exceptional and everything that was required was taken care of effeciently.
Craig was very prompt in his response. Set clear and accurate time frames. Followed up after the funds were received. All in all a wonderful experience. Just some additional feedback for Smartline. Please update my name to Jessicah McCabe not nee Lelli. Thanks
Craig provided multiple solutions to a complex arrangement of primary residence, rental property, and debt consolidation needs. His focus on us as the customer was fantastic, looking for every opportunity to save us money, by avoiding Mortgage loss insurance and fees. His work saved us over $30k in fees and negotiated an interest rate well below the advertised rates from the banks.
I would also like to thank Craig Brookes assistant Mary who was most helpful, accommodating and very friendly. She went out of her way to make things easier for me.
Excellent job always available to help.
Craig and the team at smart line are true professionals in every sense of the word. From start to finish the standard of product and service offered is second to none. My wife and I will certainly be returning to 'Brooksy' to assist us in the future.
Mary, Craig's assistant is Brilliant! Mary worked tirelessly to ensure the best possible outcome for my difficult situation. There aren't enough friendly result driven Mary's in the world. Thank you so much Mary, Craig & the smartline team at Norwood. I have no hesitation in recomending Craigs team to friends & family.
Can't thank Craig Brooks enough for the help he provided us. Absolute Legend!!
mike was very prompt in out inquiry for refinance. he met us at short notice at our conveniance and location and sourced two lenders for our money and advised us as to the better of the 2 options presented. he was thourough and dilligent through out the loan application process, assisting us in all ways we needed him to to secure the monies. i am very happy witht he service provided and will seek mike out again int he future for my finance needs
When I first bought my house I looked at 3 brokers, Smartline were fantastic at providing the service I needed in a very professional manner. The other brokers were just too hard to deal with, didn't provide feedback and were too slow. I have refinanced my loan twice since I bought my house and Smartline have bent over backward to help me. Cheers :)
would also like to say that Mary who helps craig has been fantastic. great communication throughout the whole process. would recommend these guys to anyone. great work. very happy with the service.
Excellent service, even came out to meet me at my work to go through bank forms.
very easy to get along with and got the job done in a timely manner.
efficient service from Craig
I have utilised Smartline's services to purchase two properties and on both occasions I have been very impressed with the level of service and availability of the advisers. I would highly recommend both Karen Renton and Craig Brooks to anyone who is intending to purchase a home or investment property.
because i hadnt ever bought a home before i found it very helpfull going through smartline they made the process very easy for me
I would like to say that Craig Brooks was brilliant. Professional, easy to understand, responsive and treated me like a person rather than just a transaction. I felt that Craig took personal interest in my situation and was prepared to ensure that it was managed smoothly and easily. I'd like to congratulate Craig and to personally thank him for his assistance. Helen Bailey
Very pleased that the broker was able to negotiate $0 application fee and the loan was pushed through quickly.
As an ex-Banker and ex-mortgage broker, I set the level very high. Craig did not disappoint at all, in fact he far surpassed my expectations. We were informed from our first contact until settlement. I have recommended Craig to many of my ex clients without hesitation. Bravo!
Craig provided good advice and followed through with every aspect of the loan and we will be doing future business with Craig.
Craig Brooks has been my Personal Mortgage Adviser for several years now. Whenever I have asked Craig about any mortgage loans or general loans he has always provided the right information. No task is too hard for Craig to do. I can give an example of Craigs Commitment. Last year I had asked ANZ bank on at least 3 occasions to amalgamate two loans I had with them. Each time I asked I was denied to join the loans. A simple visit to Craig and a week later the two loans were turned into one. I was only sorry I hadn't contacted Craig earlier. Due to personal security I do not want my name mentioned in any marketing or websites. Thankyou
Craig was Fantastic, always contactable and given this was my first home and all was new to me, he was very patient and informative. He defintley made the whole process much easier which was great.
Craig has been fantastic with our recent purchace of 2 investment properties. Nothing was too hard for him and he made everything seamless and easy.
I have used other finaciers before through Mortgage Choice but found with Craig and SMARTLINE the matter was completed diligently and hassle free
Craig was absolutely wonderful. I was so impressed with his attention to detail, communication and result that within days I had already referred him onto my friends.
Mary, assistant to Craig, is very professional, thorough, and reliable. She maintains appropriate communication always and we feel a great sense of comfort and trust that Craig and Mary are looking out for our needs. Would recommend them in a heartbeat!
Craig and Mary were sensational in processing my loan application quickly and liaising with the bank to get the funds released so I could collect my car before the long weekend
Craig (and Mary) was (and has always been) friendly, accessible and quick to respond to questions that we have had whilst going through the loan process. Additionally after the loan setup Craig has assisted in getting the bank to complete the account setup correctly which is beyond what I would think was necessary - but it was appreciated. I have every intention of continuing to use Smartline for my future mortgaging requirements.
Craig does a fantastic job!
I was initially assisted by Craig Brooks two years ago and then Karen Renton most recently. I have found both advisers most professional, easy to talk to and very helpful. I can't say enough about the great service, convenience and results achieved by the Smartline mortgage advisers. I would recommend Smartline to anyone looking for mortgage advise.
I appreciated the assistance Graig Brooks gave to me and also his assistant Mary. I had gone to my bank to ask on a couple of occasions for a few loans I had to be joined together. Each time I ask the bank to join the loans I was denied. Yet a simple visit Craig Brooks, my loans are now joined together and Im finanical more secure.
Gift voucher would be nice !! I'm honest.
Very good dealing with Craige, has gone out of his way to meet me at appointments I did not have to go out of my way, which ment I did not have to take time off work to do business.
Craig and his assistant Mary are tops and have refered him to others and we would go to hime first.
The issues I face are generally the result of the banks tightened (slow) credit approvals; Craig and his team are available al the time, friendly and courteous, and I believe that the work to get the best deal for me in todays market.
I have used Craig a few times and have recommended him to clients and friends. He is great !!!!!!
Easy process - broker took care of everything. Thanks Craig
Constant follow ups. Up to date information, and options we have avaialbe to us.
Craig was a welcoming support when transferring our home loan from CBA to NAB. He took care of all the paper work and made this transition as smooth and easy as posiible.
The whole staff associated with Craig Brooks was fantastic especially Mary Romanowicz who went to great lengths on numerous occasions for us. Most appreciated.
Craig constantly kept in contact and advised at what stage the loan application was at, because as we all know, there are considerable delays in obtaining approval nowadays.
Craig was fantastic throughout the process and got us the result we wanted. Thanks Craig!
Very pleased with the service again. Craigs assistant was also most helpful in his occasional absence.
Craig was very helpful in providing us all available options and keeping us informed of the progress of our application.
craig brooks and mary delt with us this time, which is the third time we have borrowed money, and they were great which is a good thing because last time, about a year ago i did not have a high opion of your services as we were stuffed around alot, but craig and mary have done a fantastic job and put faith back in me about your company.
Craig and his colleague Mary Romanowicz were again fantastic, both being friendly and delivering great service. This is the second loan we have arranged Craig, and will very likely use again when required.
Fantastic communication from start to finish. Happy to assist with additional queries. Nothing too much trouble. Prompt efficient service all round.
Craig Brooks was easy to talk to and answered any of our questions no matter how big or small. We would have found it very difficult understanding the process and concepts without him and his knowledge.
I would like to thank Craig and Mary for all their help. They are very good at what they do and should be congratulated for being so professional. I will surely be using them again.
The customer service Craig offered me was exemplary! I have already told people about him and the wonderful service both he and Mary afforded me. VERY VERY impressed with the organisation
Fantastic all round!
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
