Reviews
Average client rating
5/5 From 52 Reviews
I had a great experience working on my loan with Mortgage Choice. Collin and Carol was very attentive and helpful throughout the process. In the first meeting, Colin explained our options very well and answered the thousands of questions me and my wife had. Later on we had to do a second pre-approval because of processing time of the first lender went through the roof. Colin was quick to get our second approval through in 3-4 business days which made sure I bought the house I wanted.
Thank you Colin, we really appreciated all the help, knowledge and information you gave us. Excellent service and highly recommended.
I highly recommend Mortgage Choice to anyone looking to purchase a new property. My experience with them while buying our first home was exceptional, thanks to Colin and Janet's support and guidance. They provided highly professional and friendly service, which made the process quicker than we had expected.
Cannot recommend the team here more highly. Over the past 10 years we have had the pleasure of working with Colin and Janet for multiple new and refinance applications, and their advice, experience, efficiency and integrity makes for a seamless and stress-free process.
Colin and his staff were absolutely wonderful. This was our first home and we'd recommend them to anyone looking to purchase or re-finance. Their communication was awesome and friendly. They were always available to answer our questions via phone or email and made us feel very supported during the settlement process. They've got your back
We had a great experience with Colin and Janet in securing our first home loan. They kept us informed the whole way through the process and made everything easy to understand.
Great team who all know exactly what they are doing. Our initial home loan prcoess went through without a hitch thanks to Colin and the team. 4yrs later we have refinanced and exactly the same great service even in trying times and over the Xmas period. Thanks everyone
Colin the team at Mortgage Choice Windsor managed a quite complex refinancing where other brokers could not deliver. The settlement involving 3 banks leading into the holiday break was also a bit of a cat herding exercise, but again, Janet's persistence made it happen.
Highly recommended
My boyfriend and I recently utilised the team at Mortgage Choice Windsor for the purchase of our first home. We worked closely with Colin and Janet throughout the process. They both made the process very easy for us and we felt very well supported throughout. I have recommended the team to a number of people already and will continue to utilise their service in the future. Thank you Colin and Janet
Colin and his team seamlessly assisted in helping my partner and I with our mortgage. Would highly recommend their services.
I would highly recommend Colin and Janet if you are looking for a seamless process to getting your mortgage application sorted.
Colin and Janet are extremely professional and super helpful, our mortgage application was approved in 5 days of submission. Thank you.
Colin and Carol were amazing, keeping me updated every step of the way and always wiling to answer my questions and explain the process. They were open and transparent throughout the entire application and would not hesitate to recommend them and use them again
I used Colin and the team again to facilitate the purchase of a property. Everything went to plan, they kept me informed every step of the way. I would highly recommend contacting the team if you're in the market.
This was our second experience with Colin, Carol and Janet, and I can't write nice enough things about the team at Mortgage Choice Windsor. The team handled our sale and purchase pain processing professionally and with infinite patience for many OCD questions throughout. They were quick to respond to queries by phone or email and found us a quality loan product that suited our needs. Thanks again Colin, Carol and Janet
Colin from Mortgaga Choice is fantastic and have utilised his expertise advice over 5 times when we have bought and sold property. He has supported us in making all our possibilities true and extremely supportive.
I cannot fault Colin and his team's service. Transparent and understanding of my requirements all in a very prompt manner.
Very straightforward, easy to understand information. Application process was easy and Colin and the team kept us in the loop the whole time.
We had outstanding service from Colin and Janet at Mortgage Choice Windsor. They were super quick at replying to emails, got us a great deal on a mortgage, and were helpful and friendly throughout. Highly recommended.
I've gone through Colin, Janet and Carol for two property purchases now, and both times I've been met with nothing but professional, friendly and patient service, along with a depth of knowledge of both the current market and the products available. Most recently, Colin matched us with a product that best suited our situation both currently and moving forward, and was able to do so very quickly. All issues that arose were sorted internally by the team until they needed our intervention. Colin and the team are always my first recommendation for anything to do with mortgages.
A once dream is now a reality, thank you very much for all the help Colin, Janet and Carol. Purchasing my first property in Australia was made possible because of the effort that Colin had invested.
Highly and strongly recommended team - Mortgage Choice Windsor Newmarket.
Keep it up Mabuhay
We found the team at Windsor extremely curteous, thorough and helpful.
I would definitely recommend their services which saves time and money. They helped consistently until settlement and still assist with any queries.
Colin was very helpful and available for advice whenever needed. Professional and polite.
Fantastic, great to deal with. Honest, reliable and fast service.
We highly recommend Colin at Mortgage Choice Windsor. Colin makes the entire process so easy, especially when buying a house can be quite a long and daunting process. Mortgage Choice has a huge lender panel, which is so helpful no bank is going to recommend another bank. This is why you need a Mortgage Broker on your side, to get the best deal for your situation. Thanks Mortgage Choice Windsor We couldn't of achieved what we did without your help
We recently worked with Colin and the team at Mortgage Choice to purchase a new property. From the start, Colin was fantastic, giving us insight and reasoning as to what we could achieve and where we needed to be whilst actually listening to us and going through any concerns. The whole process was seamless, with Colin and Janet always being available to assist, even with a number of questions. I could not recommend them enough - thank you for everything
Obtaining finance for a mortgage can be a very daunting, and most often emotional experience. Having dealt directly with the major banks in the past when purchasing property, I have found them traditionally difficult to deal with, and lacking of any personable qualities. Making the decision to purchase property will be the biggest choice many of us ever make, so it is critical that you find a lender you can trust
As a Chartered Accountant, I am of the view that the findings from the Royal Commission into the banking sector are an indictment on the major banks and their lending practices. Mortgage Choice is an independent franchise who are working for me, the customer to achieve the best loan possible. They have been proactive, and found me a loan that suited my situation, not just a generic loan that you would get from the major banks. I can call Mortgage Choice and speak directly to my lender at any time.
This is evident as I now have an investment loan with an incredible rate with a great lender. I would like to thank Jenny Anderson in particular. Her experience, comprehensive knowledge and personable approach made the loan application process both simple and stress free. I strongly recommend using Mortgage Choice when applying for a home loan
Colin and his team of professionals always greet us by name and with a smile and a handshake. We feel that we are truely valued customers.
We are always listened to even when we sometimes present left of field proposals. They give honest, open and frank responses as required.
They always endeavour to do their best to achieve the result we have sought.
They always give us confidence that our requests will be researched and that we can leave it with them and theyll get back to us with an outcome.
I would highly recommend the services of Colin Fairchild at Mortgage Choice, Windsor. I first approached Colin in early 2016 to get an understanding of my financial situation and borrowing capacity. He was very approachable from the beginning, generous with his time and always very helpful.
I ended up putting a contract on a block of land in Keperra to build my first home. Colin went through a range of mortgage products and we agreed on the most suitable product for my situation.
Building a house can be quite stressful, especially as a first home buyer and my case was no exception However, both Colin and his assistant Janet helped me at every step of the way. I knew that no matter what complications came up throughout the buying and building process, I could always rely on Colin and Janet to get the finance part of the process done efficiently and in a diligent manner.
I have no hesitation in recommending Colin and will go back to him for any further purchases.
My husband and I bought our first home last year. Jenny Anderson at Mortgage Choice Windsor did an exceptional job in supporting us and making our dream of owning our first home come true. Thanks again to Jenny and the team for the fantastic job they do.
Colin and his team were nothing short of amazing when assisting us with our home loan.
Their customer service was exceptional. Every email had a prompt response and Colin always returned our call even on a long weekend.
We had applied for a land and construction loan which was very new to us and we had lots of questions to ask. Colin explained it in a simple way that was easy for us to understand. He sat down with us numerous times to make sure we fully understood the process and were comfortable with the next steps. He made additional time in his schedule to sit down individually with my partner and discuss it further when he was overwhelmed by elements of the process and even assisted us to be justice of the peace with signing of documentation.
Colin went well above and beyond what is expected of a mortgage broker, assisting us with questions during the purchase process that we were confused about. No question was ever too silly, and he always had a very informative and detailed answer for us.
I cannot speak more highly of Colin, Janet and the team. Not only are they fast, efficient and accurate, they are lovely and professional to deal with and have really put our minds at ease.
We would have absolutely no hesitation recommending your services to any home buyer and cannot thank Colin and his team enough for the guidance and support they have provided us through this process.
Thank you very much for your tenacity and forwardness in working out the best solution for us to purchase our home. We have been here six months now and are absolutely loving it. The move has enriched our lives more than words can portray.
Due to our tricky circumstances of a single income and visa restrictions, we thought it would be years before we could claim our own piece of Brisbane. But with your knowledge, no nonsense approach, and lines of communication with lenders, it was possible much sooner.
Your help has changed our lives in such a positive manner and we are glad we followed our friend’s recommendation to see you. We will do the same for any of our friends.
We would like to thank you for your professional advice in establishing our mortgage.
Your service throughout the process was outstanding – whether answering our many and varied questions or following up on details prior to our purchase.
We would highly recommend your service to other potential home buyers.
I am very happy with my refinanced home loan, thanks to you and your friendly staff. From the first phone call my needs were looked after.
My only regret is not contacting you sooner.
We were quite disheartened after a meeting directly with our bank to learn that our big plans for adding a pool and deck to our back yard would be unachievable. As you and your team had been so helpful in getting us our first home loan (and not wanting to give up so quickly on our plans), I gave you a call to seek your advice just in case there was some way of financing these home improvements that our bank hadn’t told us about.
I wasn’t expecting that there would be much you could do, but I was wrong! A few months later and we now have a beautiful new pool and deck to enjoy! I don’t know what you did – but somehow you were able to get the bank to work with you to help us achieve our goal for which we are very thankful! And a big thank you to Janet who always makes the process so easy and answers any questions we have.
Thank you for helping us – we highly recommend you and your team!
I would like to thank you for all kind advice that we receive from you.
Regarding that, we were new to Australia. Purchasing first home here was a big deal. But you made the whole process easy and worry free. You always had time to answer our questions and gave support. That is why we preferred again to go on with you for second home. I recommend your services with confidence in your ability to find the best possible outcome when I speak with my friends.
Thanks again for helping to make our dream come true. We really appreciate everything that you have done for us.
Special thanks to Janet and your friendly wife.
Warm regards
It has been a pleasure working with your team. You took care of all the paperwork and make it seem so easy to organize a loan - and that too with our best interests in mind.
Your advice and experience was invaluable in structuring our loan for our major home renovation. You achieved a loan rate for us better than we ever expected.
Your team’s assistance with loan drawdowns for progress payments to our builder was very good too.
Thank you
It was a pleasure to work with you and your Mortgage Choice Team at Windsor. I was very satisfied with the outcome and my chosen lender.
I came to you with limited knowledge of the finance market feeling stressed and unsure about the process. You were more than happy to make time for me on a Saturday and talked me through all the details in a way I could easily understand. I left feeling excited and guided by the next step I needed to take. You even assisted me by researching the market details / value of the properties I was interested in.
Throughout the whole process you and your team were extremely helpful and attentive to all my questions and requests.
I have since recommended your services to a friend and you will be my first choice when deciding to purchase property in the future.
Now that our house is completed and we are home and dry, may I commend you for your integrity and honesty in securing our mortgage for us as the catalyst for this awesome experience which has changed our lives in so many ways.
Special mention to Janet for the ongoing assistance and collaboration. She has been the essential link to sometimes seemingly futile situations that we found ourselves up against during this process, and we commend her warmly for the empathetic and professional rapport that she has maintained with both Leanne and myself.
Warm regards
I would like to thank you and your staff for settling our contract when purchasing a unit off the plan in Brisbane.
Our financial circumstances had changed throughout the time of the building completion and you were able to meet our needs and find us the right package.
The loan settled without any hassles and I’m more than happy with the result.
Kind regards
We were impressed with you and your team from Mortgage Choice from our first phone call right up until the loan was finalised.
We were overseas whilst all the paperwork was processed and the loan funded. We were contacted via email with regular updates. This allowed us to enjoy our holiday without any worry as we were confident that everything would be taken care of.
We would recommend Mortgage Choice to all our friends and family.
We could not speak highly enough of you and your team.
We have been using your services for the past 6 years. We are more than happy with the services received and we would not hesitate to recommend your services to others.
We are looking forward to doing business with you again in the near future.
Thank you
We wish to thank you, Janet, Carol and team for all your help with our recent refinancing.
Having had the pleasure in using you for our first home loan a few years ago, we had no hesitations in contacting you to discuss our initial goals of refinancing for a better loan as well as seeking your assistance in making our house renovation plans a reality.
Your product knowledge and various solutions you presented us not only saved us money but made our decision process easy.
We are very thankful for your professionalism and look forward to continuing as a happy client for years to come and in the meantime will gladly refer any friends or family on.
Kind regards
Initially I didn't know if Mortgage Choice would be able to assist us, but soon realised we had come to the right place.
Colin listened as I explained our situation, he gathered all relevant information and then put his skills, knowledge and expertise to work to achieve a result I thought was not possible.
We now have our finances tailored to our particular situation with the best financial products for our investment properties and a greater cash flow to carry out maintenance and repairs or reduce our mortgage on our residential property. We are now in control.
I/we would recommend anyone who has a mortgage to talk to Colin and his helpful and friendly team and get a financial health check. It may prove to be the best decision they ever made, as it certainly is for us.
Thank you so much for assistance with our loan for our investment property in Northern Queensland.
From our first meeting right through to settlement, you and your team were friendly, professional and most of all available at all times to answer any queries. The turn around time of all responses was basically instant and put our minds at ease.
We will definitely come back to you and your team for all future mortgages.
Colin was incredibly supportive and helpful through the daunting experience of buying my first home. Every step of the way he and his team were upfront about what was going on, and explained the process to me thoroughly and clearly. I will most definitely be returning to Colin again in the future.
Should we look to refinance or buy another property down the track - we definitely know who we will call and it is you wonderful people. Thank you for helping us make our dream a reality. We are happy, settled homeowners and only this past weekend enjoyed a wonderful housewarming party with our family and friends! And Colin you will be pleased to know we are already ahead on our repayments!
As First Home Buyers we were incredibly thankful to have you to guide us through our purchase. We had complete confidence in you from our very first time meeting with you.
For us, the purchase of our first home happened much quicker that we expected! From our first meeting with you it was only a week until our offer had been accepted and the contract signed.
Going into the process we had no idea what to expect, so it was wonderful to be able to pick up the phone and get your advice on every aspect of the purchase, not just the finances.
We are very grateful to yourself and Janet for your assistance and we wouldn't hesitate to recommend you to our friends.
Superb service from Colin and his team! We are very pleased with all aspects and they were always accommodating and willing to talk to us whether by phone or drop-in.
This made our first purchase in Australia an easier process.
Thanks for helping us make an informed decision on the best mortgage provider and product. We appreciated your low-pressure, thorough approach which was very easy to manage. Once we had made a decision, the ongoing support provided by your team made the process very easy and reduced our stress.
We recently purchased our first house together. We had a lot of problems with our Real Estate agent and the bank valuation so it was a relief to have both Colin and Janet assisting us in obtaining our mortgage.
Both were there to answer any questions we had along the way.
Colin found us an alternative bank to deal with to help us get the best out of our loan and Janet kept us up to date during the whole process.
We hope to never have to go through such an ordeal again but if we do we hope that Mortgage Choice in Clayfield will be there to go through it with us!
Thank You
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
