Reviews
Average client rating
4.9/5 From 132 Reviews
Clelia was friendly, helpful and made the process of getting a mortgage easy and stress fun. Cannot recommend her enough
Hats off to my wonderful broaker Cleila Dale She made my home buying smooth and very easy. She did all the work while explaining them to me pariently. Answered my queries in timely manner and even after office hours. She gave time to visit and just to help me fill up a form that was not clear to me. Those are just few of the wonderful helps I got from her. Not to mention that my application wasnt easy as I am a single mum with an average earnings and she able to get me became a homeowner. Very happy and satisfied client here Highly recommended
Nothing but praise for Clelia and her services. Direct, polite, efficient and 100 knows her stuff. Thoroughly recommend
This is the second time I have had Clelia assist me and I highly recommend her services. She answers question promptly, is always available and is such a delight to deal with, a really lovely Lady.
Clelia listened to me, what I wanted and needed from a home loan. I found her advice was practical and informative and assisted me to make a good decision about my finances. She was reliable and available when needed. I have already recommended Clelia to friends and family!
Adviser was fantastic
My Advisor Clelia was amazing from the start of my home loan journey to finish. Every question I had (and there was alot) she answered and guided me through the whole process with professionalism and a world of knowledge. I would recommend Clelia to anyone who needs assistance with all their financial needs. Thank you for Smartline for getting me into my new home. It was a great experience!
Clelia was amazing, she kept up updated and reassured throughout the whole refinance process! She was approachable and easy to talk too, ensuring we understood all parts of the process. I would not hesitate to recommend Clelia!
Clelia is very knowledgeable and was very patient with us as we worked through our options. We were kept updated at every step. would highly recommend.
Clelia was awesome and went above and beyond to listen and recommend. Her advice was well appreciated.
Being a first Home buyer, we were nervous about buying our first home. Clelia helped us make our home buying process smooth and stress free. She went above and beyond my expectations in getting our first home. I couldn't recommend her high enough and would never hesitate to use her again into the future.
Clelia from Smartline, was a pleasure to work with, very professional and kept us up to date throughout the homeloan process.
Clelia from Smartline, was a pleasure to work with, very professional and kept us up to date throughout the homeloan process.
Cannot recommend Clelia enough for her services. Clelia helped make my dream of owning my first home come true! She supported me throughout the whole process and ensured I was informed every step of the way. She was professional, caring, reliable & went above and beyond. She is the type of Broker you want in your corner. Thank you so much Clelia!
I can not speak more highly of the service, attention to detail and personal and professional assistance that was given to me by my Smartline advisor Clelia Dale. She took away the uncertainty and replaced it with confidence, she removed fear and replaced it with a positive experience. I would recommend Clelia to my family without hesitation because she has built respect and trust, not easily experienced in financial institutions or by representatives. 5 out of 5 stars and 1 extra for Clelia. ***** Jenny & David
Clelia was amazing as usual. Was extremely helpful and supportive through the whole refinance process. Would never use anyone other than Clelia to look after my banking needs. Clelia is a superstar
Clelia was extremely helpful & very informative. She kept me informed with everything up to settlement & was available with any enquiries I had. Thank you Clelia for all your help & advice & support ??
I have worked with many mortgage brokers over the years and as a personal mortgage adviser, Clelia is a standout. She's honest, friendly, direct and gets the job done without a fuss – exactly what a great broker should do. Thanks for everything Clelia. We will definitely be knocking on your door when we need your excellent service again. Nick M
Clelia was incredible all the way through and always had / made time for us no matter what we needed or when.
Being first home buyers we were less than properly informed of our options in what felt like an impossibile market to break into. Fortunately for us, Clelia not only answered all of our questions but went above and beyond to show us a host of options and a clear path to getting finance for our home. To say she made the entire process stress free would be an understatement and her communication with us at every step was second to none. I emplore you to speak with Clelia for all of your enquiries, she litteraly gave us the power to change our lives and we can't thank her enough for it.
Clelia was an absolute godsend to the process, I knew her socially, but was really impressed with her professionalism, attention to detail and excellent product knowledge. I would not hesitate to recommend her to anyone needing a mortgage broker.
I have known Clelia Dale for many years and we recently felt the need to review our current mortgage needs. Clelia was brilliant! Always approachable, extremely knowledgeable and helpful and always accessible. She made the process appear seamless and quick and was so efficient. Nothing was a problem or an issue and I highly recommend Clelia to anybody looking for assistance in obtaining the right mortgage loan for them.
Clelia was unbelievably helpful! She of very friendly, very clear communicator and made everything easy to understand. We have recommended her to family and friends and look forward to working with her with any future purchases.
Clelia was fantastic throughout the whole process, from our first meeting right through to settlement, she was informative and helpful and kept the process as simple as possible for us. Couldn't be happier with Clelia's service and expertise.
Clelia was great to deal with and went out of her way to get me a great deal. I would recommend her to anyone looking for a loan.
Clelia has been been my home loan advisor for l am guessing the last 8 or 9 years. She is very approachable and knows her stuff. She is the reason why l am a Smartline customer. I would rather deal with her than the banks directly any day.
Clelia Dale was recommended to us by friends and we completely understand why. She has been wonderful to deal with, always excellent with her service and outcomes and incredibly timely. Highly recommended.
Clelia was amazing! Explaining everything I needed to know and fantastic advice. Thankyou
Clelia was, in a word, AWESOME. This process was far, far more complicated & confusing than anticipated. But she was incredibly professional, friendly, exceptionally hardworking, conscientious, HONEST and 100% deserving of this glowing review. A+++
Clelia has been very helpful throughout the entire process. Always very approachable and very knowledgeable. She was very helpful in explaining all aspects to someone who is completely illiterate in the field.
Clelia was friendly, well-informed and very flexible! Would recommend her services.
Clelia was always available to chat and was honest with her suggestions
Clelia was amazing in these trying times. She went above and beyond helping not only myself to secure a top-up but also my daughter who was caught in the middle of signing new build contracts, the banks switching their focus from new loans & CoVid.
Clelia went above and beyond to help me secure a loan with a great interest rate. She was always very prompt and efficient in responding to calls and emails, and kept me well informed throughout the process. I would highly recommend her to others.
I've been working with Clelia for around 10 years now. She's amazingly helpful, solves all my loan problems promptly and really takes away the headache of dealing with banks.
Clelia was warm and friendly. She made it really easy for me to understand the different types of loans and never made me feel embarrassed for knowing little.
I contacted her often to ask questions and make changes to my loan and she was welcoming.
Clelia was wonderful helping me with my first home loan. She was always available to answer my many questions, and explained each step of the process clearly. I felt completely comfortable the whole way through and would highly recommend Clelia!
Clelia is always amazing. She has assisted us with a number of loans over the years and has always provided us with great alternatives and the best options. Her patience and support to assist us through the process is great. I do recommend her to family and friends.
Highly recommend, great service and communication. Nothing was to hard and helped us along the journey
Clelia provided fantastic support to us when buying our first house. She is a professional, down to earth person. She was able to lay out multiple solutions for mortgage repayments and was always available to answer our questions. We would recommend Clelia to our friends and family.
Clelia has been sooooooooo patient and understanding and supportive throughout the longest mortgage application process in history (none of which is due to her). She has been amazing. Thank you
First met with Clelia 8 years ago and have returned to her for advice on several occasions throughout the intervening years. We have also connected Clelia with many friends and family seeking loan advice.
Could not fault her professionalism and consistently high level of service.
This was our first experience in buying a home. Other than doing a bit of research into what products would be suitable for our needs and the rates the market had to offer, we were basically clueless. I had been asking friends who have been through the experience presumably all the same questions every new person to this and then one turned around and said "f$(k going through all that with the banks, here is the broker we used as she was great". Never truer words have spoken. He gave me Clelia's details and the rest is history. Like most people these days, we're busy, and upon reflection I've got no idea how we would have coordinated everything required with a branch broker. When I had a question, even if not necessarily directly associated with my application but perhaps around the buying process or other steps, Clelia was always on hand to answer or point us in the right direction. Comms were good. We're happy with the Bankwest product we've ended up with. That's about it. We'll be recommending smartline and Clelia to anyone that asks.
I had an exceptional client experience with Clelia, I would highly recommend Clelia and smartline to my family and friends.
Clelia has assisted me and members of my family with various things over a number of years. She is always incredibly helpful, explaining things very clearly and stepping us through everything that comes up.
Clelia is so easy to deal with, happy to visit and talk through our requirements fully then finds us options that suit those requirements. Clelia was recommended to us and I would happy recommend her to others.
Clelia has always provided me and my family with exceptional customer service.
We love working with Clelia & Smartline as our needs have always been met and many options & information delivered. Clelia is extremely personable and professional and we trust that she has our best interests a priority.
I absolutely recommend Clelia Innamorati as an excellent mortgage advisor. As a first home owner it was important that I deal with somebody that I trusted. She guided me through the process with care and professionalism, she was always available and had the right advice at hand. When it came time to re-mortgage, Clelia went above and beyond expectations to ensure I got the best loan for my situation. I cannot recommend her highly enough and have already been passing on her details to friends and family.
As always Clelia offered exceptional customer service, was readily available for any questions we had & was extremely knowledgeable with our home loan options. Will certainly recommend Clelia to anyone looking for a fantastic broker. Thank you very much Clelia for helping our family financially stronger
Clelia\'s service was exceptional! Went above and beyond what is expected!
Clelia's care and professionalism in dealing with our quest for a new home was second to none. Always available and instant answers to our many many (and one more) many questions. Settlement was a breeze, we would recommend her to anyone! 11/10! :-)
Clelia\'s care and professionalism in dealing with our quest for a new home was second to none. Always available and instant answers to our many many (and one more) many questions. Settlement was a breeze, we would recommend her to anyone! 11/10! :-)
Clelia provided us with an extremely pleasant experience when purchasing our home. Her knowledge of the products available helped her to find the right solution for our needs. I have recommended her to family and friends.
Thank you to Clelia, as she helped us more than anyone. She understood what we needed and achieved in getting it for us. We are more than happy to recommend Clelia to anyone that needs professional advise in what to do with there finance and mortgage.
Thank you Clelia we appreciate everything that you have done for Walter and I.
Clelia is an amazing person to deal with. This was second time Clelia was helping us with mortgage and if there is third time in future we would love her to help us again. She is friendly, knowledgeable and always there to help. No question is a silly question for her and she is always trying to explain what is going on. We would definitely recommend Clelia to other people ( in fact I\'ve already done so).
Clelia was extremely helpful and went out of her way to ensure that I was comfortable with the process of switching lenders .
We have sought Clelia\'s advice and assistance on several occasions and referred many friends and family to her services. Cannot speak highly enough of her personal but very professional approach.
Clelia (Innamorati) Dale is simply brilliant! I have recommended her to many friends and family members. She has been readily available and has worked hard to help me with my loans, over a number of years.
She is always available, prompt, punctual and honest. She works hard for her clients and really does have their best interests at heart. Clelia is a great representative for Smartline!
Nadia Petrocco
By only was the finance part of purchasing my new car made easy by the gorgeous ,Clelia but she arranged the lease and delivery as well! I didn\'t even need to step into the dealership and still got an amazing price fully delivered to my door. Than you Smartline and awesome customer service Clelia
Clelia really helped me to understand the process so i felt involved and new ehat was happening at every step.
I cannot have been more pleased with the service Clelia provided us during the entire home loan process, I would highly recommend her to anyone needing home loan services. She understands her clients\' needs, is proactive and keeps her clients updated regularly. When the bank made a mistake with some vital paperwork, Clelia was able to resolve the situation swiftly and efficiently. Thank you Clelia - you were fantastic!
Very pleasant to deal with and understanding.
Clelia provided great service and went out of her way to secure our home loan. She was very helpful and walk us through every step of the way. Would highly recommend her service to frriends and family.
Clelia made the whole experience seem easy and everything went perfectly for which I am extremely grateful
CLELIA WAS AMAZING. WE HAD MAJOR ISSUES WITH THE BANK MAKING MISTAKES AND CLELIA WAS VERY VERY PROACTIVE IN GETTING THESE ISSUES SORTED OUT & COMMUNICATING WITH US AT VERY STAGE. WOULD MOST CERTAINLY RECOMMEND CLELIA TO ANYONE LOOKING FOR A BROKER THAT HAS THE KNOWLEDGE OF THE INDUSTRY, HAS THE CUSTOMER'S BEST INTERESTS AS HER 1ST PRIORITY AND HER OVERALL COMMUNICATION STANDARD. THANKS AGAIN FOR ALL YOUR HELP CLELIA, WE ARE ENJOYING OUR BRAND NEW HOME
She was absolutely amazing!!! Ive already told all my friends about her. Could not have asked for any more competent and nice and on the ball. If only everyone in life I had to deal with was like Clelia!!! A true asset to your organization
Clelia was always extremely helpful, she provided great options and support throughout. I would highly recommend her to others and have done. Tracey
I was extremely happy with Clelia's service from start to finish, nothing was too much trouble and she was always readily contactable and willing to assist. As a first home buyer the world of mortgages can be very confusing but with Clelia's help I secured the right loan for me and I can't thank her enough!
Clelia was a pleasure to deal with.
I've utilised Clelia for 3 properties I've purchased and every time have been extremely impressed with Clelia's professionalism, communication and delivery. I have highly recommended Clelia to friends and will continue to so.
Clelia was fantastic to deal with. She was always prompt in returning my emails and calls and provided so much valuable advise. She also visited me in my home which was very handy. She made a very stressful situation a lot easier for me to deal with.
We have dealt with Clelia Innamorati before and would use/recommend her again.
The service we received was first class and we couldn't have achieved our purchase without Clelia's guidance. Clelia was also prompt with questions and was flexible with contact times which was a great help to us!
We were recommended Clelia by a long term client of hers and friend of mine. She was exactly as her recommendation described her and we found her to be extremely helpful and nothing is too much trouble. I have since recommended her to other friends and family.
Our Smartline adviser helped us to understand our options and guided us towards a mortgage that was right for us. She was professional, helpful and thorough throughout the whole process. She took away the stress of organising a first home loan, and we have already recommended her to friends looking to purchase a property. I would highly recommend Clelia Innamorati as a mortgage adviser with no hesitation whatsoever.
Clelia was just great. Her approach and help was beyond my expectations. As a first home buyer I didn't know much about mortgages and all the financial matters related with the purchase of the house. Clelia was always there to help and to answer any questions (and there was few of them :-). I will definitely recommend Clelia to my family and friends and I would certainly use her help myself again. Thank you for being so good to us!!!
Clelia's ability to work through complex situations and use her knowledge and experience to ensure that the influencing of key people during the settlement process meant that settlement was achieved as per plan. Her in depth knowledge of the banking system and where to go when things aren't working to escalate problems is extremely advantageous. We have worked with Clelia for over 10 years and would highly recommend the services she provides!
Clelia was professional from our first meeting. She was very supportive and any queries we had she would action immediately. She was in constant contact with us and always available if we needed her assistance. We felt very comfortable with Clelia and would highly recommend her to our family and friends. She made the process of re-financing very easy, something I would not have done without her assistance. We plan to keep in touch and hope to use her expertise again in the future.
Happy with the service the only thing was I had to chase up Homeside because I took over two weeks after I signed my loan documents for the redraw facility to come through, and after a couple of calls to Homeside is was resolved.
Extremely happy with service and will use Clelia again should we need finance in the future
Clelia managed to support me from an initial meeting to discuss which lender to go with to settlement within about 3 weeks - no mean feat - thanks Clelia!
After experiencing nothing but trouble and frustration dealing directly with our bank, we approached Clelia to help with our home mortgage and other investment loans. She was highly recommended to us by friends and she lived up to her reputation. She's done a great job in negogiating good interest rates for us and helping us with our wealth creation strategy. Suzie
Clelia has been an an amazing resource. She has come up with a wonderful solution. Her continued support and follow through over the last couple of months has been much appreciated. I have recommended Clelia to friends and family and will continue to do so.
Without Clelia I would not have purchased. She made it so easy and I trusted her all the way through the process. I have been recommending her to all of my friends and colleges.
Clelia was easy to work with, making the process of getting a mortgage less daunting. Clelia was prompt with returning my calls and answering any queries. An excellent service.
Clelia came highly recommended and the service she provided exceeded our expectations. Essentially she made the unpleasant experience of refinancing loans into an almost seamless process.
I liked the prompt response from my adviser and accurate information all the time. Very hard working enthusiasm and reliable woman. Thankyou very much for having such a trustworthy staff and efficient services.
We have a unique set of circumstances with Chris living and working in Dubai and Judy returning to Australia to live. This could have made for many problems. But Clelia's calm supportive attitude got us through and achieved our dream of purchasing our own home.
Clelia is excellent, very considerate of requirements and only too happy to go the extra step.
All previously advised. Great job !
One of the best things about my dealings with Clelia was how she made the process easy to deal with. My stress levels were kept at a bare minimum and I always felt we would reach the end goal Clelia having experience with dealing with the banks ensured I was always ahead of the game which ensured there were as few roadblocks as possible
Clelia was always professional and provided us with the right level of detail. She made the process easy to follow and simplified it for us.
Clelia was simply sensational with all of my requirements. Her pro active nature right across this transaction made me feel extremley comfortable. It had its complexities, but what I liked the most was that Clelia always managed to ensure I never felt any angst at any stage along the line. Her being available at any time to discuss my concerns ensured I rarely had an increase in the heart beat over this whole thing. Teh fact this restructure and property purchase is now complete, it has eased my mind significantly. Congratulations to Clelia for a magnificant job !
Clelia managed to give us a clear understanding of what we could borrow. She arranged for pre-approval,which a previous broker had said was "too hard" with Westpac.She also made the settlement a very smooth process.
Clelia provided excellent, friendly and professional service. I had earlier in the year used another mortgage broker and had nothing but problems. Clelia gave us a clear indication of our purchasing capacity and obtained conditional pre-approval, which was something our previous broker had said was "too hard" to arrange with Westpac. Without such approval however the option of purchasing a Defence House was not available. When next we need a loan we will be approaching Clelia for help.
Fantastic service - we've already recommended Clelia to some of our friends. Pity the package we chose was with a rubbish bank.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
