Reviews
Average client rating
4.9/5 From 1150 Reviews
Always excellent service
Easy smooth process with great communication from all the team, highly recommend
Excellent service, straight forward communication and very helpful, providing timely updates and market insights on all properties we were looking at with no hesitation. Highly recommend Cathy
I would recommend Sam to anybody looking to buy property, a wealth of knowledge and insight,being a first time home buyer,you guided me and I have recently refinanced with Sam's assistance, I am telling all my friends about my experience.
Thank you Sam
Sam was an absolute legend. She was so helpful for every single part and always took my frantic calls and worried messages. For someone new to the process and starting with zero idea, Sam went above and beyond to get us in our first home
Great team to work with when purchasing our first home Always available to talk too i called Sam on the weekends while house hunting and she always answered - and the team were all really friendly and just super helpful in everyway. Also, no question I asked was a silly one as I thought it would be haha. I Would 100 recommend Mortgage choice at Blackwood
Many thanks to Tom and the team for helping in the purchase of our first home. We were overwhelmed with the whole process at first but Tom was there every step of the way offering guidance and getting things done super quickly. We are very grateful for all their help, we highly recommend to anyone.
Cannot recommend Tom enough. He was extremely helpful with our many questions and made the process so easy for a first home buyer. He put a huge effort into getting everything done quickly and seamlessly.
I cannot speak highly enough of Sam. We just bought our first home and we literally couldn't have done it without her. She was our third broker and went miles above the others. I needed a lot of support after feeling like our goal of home ownership was out of reach and we got there thanks to her. Can't recommend her enough
We dealt with Tom and can I just say he is the best of the best. Clear and concise, no issues whatsoever. We will definitely be seeking Toms expertise again in the near future.
Sam is great at getting everything sorted for you No stress answered all my questions Very happy repeat client.
Sam has been invaluable Super knowledgeable and genuinely invested in finding the best mortgage solution for us. She guided us through every step of the process, clearly explaining options and answering all our questions. Sam is the absolute best
We had a great experience here with Tom McEldrew. We had a somewhat complicated situation that he managed to work through and get a great outcome. He was also a huge help with explaining other parts of the home buying process and talking through our situation with putting in offers, etc. I'm really glad we found him.
We receive great fast friendly service with top discounts at the time. The follow up service and working on our products in the background for continuous assessment to ensure we are getting great deals is a standout. Thanks to everyone in the team. Keep up the great work.
Cathy Anderson moved heaven and earth to get me the borrowing capacity I needed to enter an almost unattainable market as a single purchaser.
She advocated for me every step of the way and I wouldn't have trusted anyone else to hustle like she did, with my best interests in mind.
I've used her a Broker before now, and I will use her again every time.
Also want to acknowledge the amazing admin work of Melanie, who's communication was 1110 every single time, and made the ongoing contact smooth and enjoyable.
Thank you guys so much ?
Buying a home as first time owners is definitely a daunting task but Sam and the team at Mortgage Choice Blackwood really helped break it down and help answer any questions we had.
They even had great referrals to house inspectors and conveyancers as well. Definitely happy with our service and wouldn't be able to be home owners without Sam Would come back again for future mortgage broking needs.
Many thanks to Tom McEldrew and the team at mortgage choice black wood
We were recommended by friends to see Cathy Anderson and her team at Blackwood. Cathy took our first phone call with a warm and understanding conversation of our situation and then put us onto Tom McEldrew for first home buyers.
My wife and I were out of depth with the idea of buying our first home and Tom was there everyday to prepare our application for our home loan. Toms input and guidance was always gradual and honest so we were never overwhelmed with what we needed to provide.
Thanks mate for helping us secure our loan and buying our first home From our family to yours at mortgage choice Blackwood we cant thank you enough
Out of 5 I give them a 6
Cathy and her team helped me get into the property market when I never thought I could. They have supported me throughout the ongoing years when refinancing and are always available with sage advice when Ive asked questions. Highly recommend
We had the opportunity to have our first home loan through Cathy. I am glad we found her. Being new to Australia and new to the whole process, Cathy made it effortless for us while bringing us the bestest interest rates. We didnt have to go anywhere it was that simple and we got approval quickly and effortlessly. Even after so many years, Cathy and team keep us in loop and review our interest rates from time to time to either match the market or give us better rates.
I highly recommend anyone who is looking for a long term broker for mortgage purposes.
Thanks Cathy and team.
Ive had a great first home buying experience with help from Tom Top tier knowledge and customer service. Hes always quick to respond to questions and has kept me in the loop throughout this process. Cheers Tom
Paul and I have had the pleasure of having Cathy in our corner for nearly 25 years. She is smart, genuine, and downright transparent and it's what we've loved about her since we first met her. We wouldn't and haven't trusted anyone else with our mortgage needs since then. Our girls would no doubt say the same as they are now regularly supported by Cathy and her fabulous team too. Thanks Cathy. It's wonderful to know you.
Cathy has been great. cant recommend her highly enough
I cant recommend Sam highly enough Her customer service is excellent. She explains things in an easy to understand manner, is concise, helpful and explains things well. She has made what could be a stressful experience an easy one and was so helpful. I would definitely use her again. Thank you Sam x
Sam Neville has helped me purchase 2 properties in the past and she makes the whole process feel simple. She had extreme attention to detail and gave a personable touch.
I would recommend Sam to anybody looking to buy property, a wealth of knowledge and insight,being a first home buyer,you guided me and I have recently refinanced with Sam's assistance, I am telling all my friends about my experience.
Thank you Sam
Something I thought would be very stressful turned out not stressful at all thanks to Sam She was amazing through the whole process, I really couldn't have done it without her.
Thanks so much Sam
I've told all my friends and family about you.
Sally
For over 10 years Cathy and the team have provided us with 5star service - genuine and friendly professionals.
For over 10 years Cathy and the team have provided us with 5star service - genuine and friendly professionals.
Highly recommend Cathy She is incredibly knowledgeable, resourceful and great to work with. Ive already told all my friends if they ever need a mortgage broker to use Cathy Even the realestate agents were impressed with how quickly everything was processed. Thank you
Highly recommend Cathy She is incredibly knowledgeable, resourceful and great to work with. Ive already told all my friends if they ever need a mortgage broker to use Cathy Even the realestate agents were impressed with how quickly everything was processed. Thank you
Highly recommend Cathy She is incredibly knowledgeable, resourceful and great to work with. Ive already told all my friends if they ever need a mortgage broker to use Cathy Even the realestate agents were impressed with how quickly everything was processed. Thank you
I cant recommend Cathy Anderson and Tom McEldrew at Mortgage Choice Blackwood highly enough. A long term client of Cathys, this time I had the pleasure of being a client of Toms, like Cathy he is client-centred, solutions-focussed, a great communicator, genuine, trustworthy, fabulous to deal with. I wouldnt go anywhere else. Thank you
I cant recommend Cathy Anderson and Tom McEldrew at Mortgage Choice Blackwood highly enough. A long term client of Cathys, this time I had the pleasure of being a client of Toms, like Cathy he is client-centred, solutions-focussed, a great communicator, genuine, trustworthy, fabulous to deal with. I wouldnt go anywhere else. Thank you
I cant recommend Cathy Anderson and Tom McEldrew at Mortgage Choice Blackwood highly enough. A long term client of Cathys, this time I had the pleasure of being a client of Toms, like Cathy he is client-centred, solutions-focussed, a great communicator, genuine, trustworthy, fabulous to deal with. I wouldnt go anywhere else. Thank you
As first home buyers the process of navigating the current market and finding the best loan was both daunting and complex. Sam helped us completely simplify the process through her professionalism, expertise and timeliness. The stress relieved through Sams constant liaison with the bank and the insightful property reports that she sent through allowed us to focus on finding and securing our dream first home. We highly recommend Sams services for anyone looking to make the most of the free support available in buying a property.
As first home buyers the process of navigating the current market and finding the best loan was both daunting and complex. Sam helped us completely simplify the process through her professionalism, expertise and timeliness. The stress relieved through Sams constant liaison with the bank and the insightful property reports that she sent through allowed us to focus on finding and securing our dream first home. We highly recommend Sams services for anyone looking to make the most of the free support available in buying a property.
Thanks MC Blackwood and Tom, our experience was great, we had a tricky situation, and we appreciate all the effort you put in to navigate the complexities. Highly recommend
Thanks MC Blackwood and Tom, our experience was great, we had a tricky situation, and we appreciate all the effort you put in to navigate the complexities. Highly recommend
We couldn't have been happier with our interactions with Sam and the team at Mortgage Choice Broker Blackwood. Sam made the entire process of finding and securing a home loan as easy and efficient as possible. Highly recommend
We couldn't have been happier with our interactions with Sam and the team at Mortgage Choice Broker Blackwood. Sam made the entire process of finding and securing a home loan as easy and efficient as possible. Highly recommend
Only the best will do - this sums up MC Blackwood. Everyone here is amazing - but Sam was so super helpful - not just with our mortgage but also cheering on our house hunt... was extremely efficient and communicative . Definately recommend.
Only the best will do - this sums up MC Blackwood. Everyone here is amazing - but Sam was so super helpful - not just with our mortgage but also cheering on our house hunt... was extremely efficient and communicative . Definately recommend.
This is the second time I am using Sam Neville to assist with my home loan. Sam is extremely professional, helpful and readily available to assist and answer to any question or clarification. I continue to confidently refer my friends to her. Thank you Sam
This is the second time I am using Sam Neville to assist with my home loan. Sam is extremely professional, helpful and readily available to assist and answer to any question or clarification. I continue to confidently refer my friends to her. Thank you Sam
Have gone to Cathy to re-finance an existing home loan and completely blown away with the extent to which she helped my son do this and so much more. We walked away with not just a great loan at a great price and structure, but organise his whole finances to set him up for success in the future. Her manner is genuine, professional, very knowledgeable and has her clients best interests at heart first and foremost. I would never go to anyone else. Thanks Cathy and the whole team for all your help
Have gone to Cathy to re-finance an existing home loan and completely blown away with the extent to which she helped my son do this and so much more. We walked away with not just a great loan at a great price and structure, but organise his whole finances to set him up for success in the future. Her manner is genuine, professional, very knowledgeable and has her clients best interests at heart first and foremost. I would never go to anyone else. Thanks Cathy and the whole team for all your help
This is the second time we've gone through Mortgage Choice Blackwood, and we're as happy as ever. We went through a Tom, who was helpful, flexible, understand and great with communication. Highly recommend these guys.
This is the second time we've gone through Mortgage Choice Blackwood, and we're as happy as ever. We went through a Tom, who was helpful, flexible, understand and great with communication. Highly recommend these guys.
Tom McEldrew made the process of organising finance for a property purchase a dream. He described our options clearly, suggested alternatives for consideration, and progressed our application for finance approval smoothly. He has made this experience much better than I was expecting. I have no hesitation in recommending Tom and Mortgage Choice Blackwood.
Tom McEldrew made the process of organising finance for a property purchase a dream. He described our options clearly, suggested alternatives for consideration, and progressed our application for finance approval smoothly. He has made this experience much better than I was expecting. I have no hesitation in recommending Tom and Mortgage Choice Blackwood.
Sam Neville was my broker and assisted me with the refinance and purchase of my house. She is absolutely amazing. Held my hand the whole way through the process, made everything very simple and effortless on my behalf and just made things happen
Highly recommend, would give her 10 stars if I could ?
Sam Neville was my broker and assisted me with the refinance and purchase of my house. She is absolutely amazing. Held my hand the whole way through the process, made everything very simple and effortless on my behalf and just made things happen
Highly recommend, would give her 10 stars if I could ?
Having gone through Sam at Mortgage Choice Blackwood twice, once for an initial loan, and once for a refinance, we could not be happier with the service and result
Sam is great at finding what you need, and making it happen. All you have to do is get your info in
I know who I'll be calling for a refinance in the future Hint Sam from Mortgage Choice Blackwood
Having gone through Sam at Mortgage Choice Blackwood twice, once for an initial loan, and once for a refinance, we could not be happier with the service and result
Sam is great at finding what you need, and making it happen. All you have to do is get your info in
I know who I'll be calling for a refinance in the future Hint Sam from Mortgage Choice Blackwood
Sam at Mortgage Choice in Blackwood was amazing - knowledgeable and so helpful. Highly recommend - Thanks again
Sam at Mortgage Choice in Blackwood was amazing - knowledgeable and so helpful. Highly recommend - Thanks again
Sam Neville assisted me to ensure my finances were in order to secure my firstonly home during a tricky time in the housing market. She was on the ball when it came time to refinance, found an option that suited me and ensured the process was a relatively easy experience on my end which means I'm sure a lot of work was being put in behind the scenes. She and other team members kept me updated every step of the way in a timely manner which ensured there were no major surprises.
I will continue to use their services and advice in the future.
Sam Neville assisted me to ensure my finances were in order to secure my firstonly home during a tricky time in the housing market. She was on the ball when it came time to refinance, found an option that suited me and ensured the process was a relatively easy experience on my end which means I'm sure a lot of work was being put in behind the scenes. She and other team members kept me updated every step of the way in a timely manner which ensured there were no major surprises.
I will continue to use their services and advice in the future.
We worked with Tom from Mortgage choice Blackwood on purchasing our first home.
He was fantastic, really taking the time to help us whenever we needed. He also had great local knowledge, which helped us ask the right questions when viewing a property or making an offer.
I would recommend him to anyone looking to buy a house or refinance.
We worked with Tom from Mortgage choice Blackwood on purchasing our first home.
He was fantastic, really taking the time to help us whenever we needed. He also had great local knowledge, which helped us ask the right questions when viewing a property or making an offer.
I would recommend him to anyone looking to buy a house or refinance.
As always Cathy has provided us a great service and is straight to the point. Fantastic
As always Cathy has provided us a great service and is straight to the point. Fantastic
As first home buyers, we weren't sure what to expect but Sam was extremely knowledgeable and guided us through the entire process. Would highly recommend - Thank you so much
As first home buyers, we weren't sure what to expect but Sam was extremely knowledgeable and guided us through the entire process. Would highly recommend - Thank you so much
Thank you for connecting us with a Bank that suited our needs and taking some of the stress and guess-work out of purchasing our property. We were very pleased with the service .
Thank you for connecting us with a Bank that suited our needs and taking some of the stress and guess-work out of purchasing our property. We were very pleased with the service .
Hands-down the best mortgage broker team in Adelaide - I've purchased two houses with Mortgage Choice Blackwood's assistance and in both instances they've been unique cases that only Mortgage Choice Blackwood have been able to get over the line. Tom McEldrew was friendly, genuinely engaged in our case, outstandingly knowledgeable, and an absolute pleasure to work with. We can't thank Tom enough for all his hard work. I'll be continuing to highly recommend Mortgage Choice Blackwood to all my friends and colleagues as I have for many years now
Hands-down the best mortgage broker team in Adelaide - I've purchased two houses with Mortgage Choice Blackwood's assistance and in both instances they've been unique cases that only Mortgage Choice Blackwood have been able to get over the line. Tom McEldrew was friendly, genuinely engaged in our case, outstandingly knowledgeable, and an absolute pleasure to work with. We can't thank Tom enough for all his hard work. I'll be continuing to highly recommend Mortgage Choice Blackwood to all my friends and colleagues as I have for many years now
Recently we needed to refinance for renovations and unexpected vehicle purchases so we contacted Sam who immediately swung into action. I'd always heard good things about Sam and she certainly lived up to her reputation and exceeded our expectations. I highly recommend her - so friendly and approachable, totally trustworthy and an excellent listener. You immediately feel you're in good hands. She definitely matches the best deal to your needs and circumstances. Thank you Sam
Recently we needed to refinance for renovations and unexpected vehicle purchases so we contacted Sam who immediately swung into action. I'd always heard good things about Sam and she certainly lived up to her reputation and exceeded our expectations. I highly recommend her - so friendly and approachable, totally trustworthy and an excellent listener. You immediately feel you're in good hands. She definitely matches the best deal to your needs and circumstances. Thank you Sam
Could not speak more highly of Sam from Mortgage Choice Sam was my saviour and made the process of buying my first home a breeze She is knowledgeable and has the best personality so its not a boring process.
I didnt have any road blocks or issues with through the whole process so I owe my life to her
Could not speak more highly of Sam from Mortgage Choice Sam was my saviour and made the process of buying my first home a breeze She is knowledgeable and has the best personality so its not a boring process.
I didnt have any road blocks or issues with through the whole process so I owe my life to her
Very fast and efficient process.
Very fast and efficient process.
Sam is absolutely brilliant and we could not recommend her more if you are looking to purchase a home. Her tik toks workshop gave us the confidence to believe it was possible to get into todays housing market. Not only that, she was able to help us with all our curly questions and made financing super easy for us We are now in our first home, all thanks to Sam
Sam is absolutely brilliant and we could not recommend her more if you are looking to purchase a home. Her tik toks workshop gave us the confidence to believe it was possible to get into todays housing market. Not only that, she was able to help us with all our curly questions and made financing super easy for us We are now in our first home, all thanks to Sam
Have been working with Sam, very professional and friendly easy to understand what is needed to achieve my goals keep up the great work looking forward to developing projects. Matty
Have been working with Sam, very professional and friendly easy to understand what is needed to achieve my goals keep up the great work looking forward to developing projects. Matty
100 recommend using Sam Neville for home finance needs, Sam was able to source the best interest rate by far I thoroughly tested the market
100 recommend using Sam Neville for home finance needs, Sam was able to source the best interest rate by far I thoroughly tested the market
Great team to deal and delivered on my objectives. highly recommend.
Sam went above and beyond for me. I am a single mum of two and she worked so hard to get me the best available mortgage for me. I will continue to use and recommend Sam to my friends and family. She has such knowledge of the market. Could not recommend her more.
Sam went above and beyond for me. I am a single mum of two and she worked so hard to get me the best available mortgage for me. I will continue to use and recommend Sam to my friends and family. She has such knowledge of the market. Could not recommend her more.
Great team to deal and delivered on my objectives. highly recommend.
Sam helped us a great deal with getting our mortgage. She provided great advice and kept us up to date with all developments. She was open to all our questions and answered all our concerns. We appreciate everything she has done for us. We could not do it without her
Sam helped us a great deal with getting our mortgage. She provided great advice and kept us up to date with all developments. She was open to all our questions and answered all our concerns. We appreciate everything she has done for us. We could not do it without her
A big thankyou to Sam the blackwood mortgage choice team for all their help with my goalenquirie.
After meeting with Sam discussing my situation I was finally able to settle on my own slice if heaven.
I couldent have done it without your help. Thankyou Sam
As a first home buyer, Tom McEldrew has been extremely helpful in assisting me with purchasing my first property in a short time frame. From our first contact, communication in person, on the phone and through email has been clear and regular and has greatly reduced any anxiety and stress that I may have had about the process. I was recommended to use Mortgage Choice Blackwood by a friend and I would second that recommendation, particularly to any first home buyers.
Cathy and her Amazing team go absolutely above and beyond to help the process so much easier and stress free. Cannot thank Tom enough especially for his caring and understanding nature. Buying a house is stressful enough, but the team at Blackwood simply are my choice
Excellent service
Sam was down to earth, knowledgeable and helpful through loan process. I was able to communicate with her via phone calling or through emails with timely responses and were flexible for organising face to face meetings. Highly recommend.
Tom and Cathy worked so hard at getting my finance approved for my mortgage. They helped me find the best suitable option and made sure I had everything I needed to get it approved. Definitely recommend them
Refinancing my home loan was made incredibly easy and stress free with the assistance of Tom McEldrew from Mortage Choice Broker Blackwood. His communication, professionalism and service was exceptional. I highly recommend reaching out to this team if you are refinancing. 1010 Thanks Tom
Sam Neville has been an absolute joy to work with over the last couple of years. Sam assisted in securing my first home, as well as helping me to refinance to a better deal less than a year later She also regularly stays in touch with useful insights and information relevant to me and my situation.
Highly recommended for anyone looking for a talented broker.
Great experience. Made miracles happen.
10 out of 10 to Sam Neville at Mortgage Choice Blackwood for the excellent service provided. Being a full time worker made it difficult for me to schedule an appointment in normal office hours. Sam didn't hesitate in offering an out of hours appointment. Sam listened to what I was wanting to achieve and explained the process in clear simple terms. The product Sam offered was exactly what I had wanted. Throughout, Sam communicated regularly and always returned phone calls. Could not have asked for a better Advisor. Would highly recommend Sam Neville at Mortgage Choice Blackwood - John E, Flagstaff Hill
The level of commitment from Sam Neville while looking after me during the loan process was outstanding A very friendly person who was more then happy to help answering all questions and queries made the whole process easy to understand and stress free. Highly recommend Sams guidance and expertise. I definitely will be booking with Sam for future financial endeavours.
Sam and Chris were great to work with - highly recommend
Absolutely indebted to the team at Mortgage Choice Blackwood, particularly Tim With their magnificent help I was able to secure finance for my dream freezer room for my small Adelaide business This means I can continue to grow and expand, without Tim's hard work this couldn't of happened and I am extremely thankful for this help
Can't wait to work with you again
My partner and I had great guidance and help from Sam at Mortgage Choice Blackwood. We were first time home buyers looking to jump into the housing market as soon as possible. Unexpectedly we were accepted sooner than we thought and Sam got our pre-approval and formal approval through quickly to make the process move forward. We highly recommend Sam and the team at Mortgage Choice
Cathy and her team provide exceptional service. They truly prioritize their clients' needs and satisfaction.
Sam from Mortgage Choice was absolutely incredible As first-time home buyers, her guidance and support were priceless. She made the mortgage process simple to understand and was always happy to answer any questions we had. She was super easy to communicate with, and we are so grateful to have had her by our side on this journey. Highly recommend
Over the past three years my husband and I have had numerous experiences selling and buying property and our most recent experience of buying our next family home ended up being an unexpected and quick decision - when the right property comes up in this market, you make a move And move we did - all thanks to Sam and her impeccable service. Over our first video call, I literally said to Sam 'it's not like we are buying a house tomorrow' Then tomorrow came and I had to call Sam to explain we'd made an offer that very day
Sam never left a call hanging, she answered all of our questions, she checked in with us consistently and kept us updated regularly.
We truly felt Sam's genuine warmth and best interests in our journey, nothing seemed too much trouble - even from 700km away, her level of communication was outstanding.
We felt prioritised, understood and supported every step of the way.
We can't thank you enough, Sam
Sam Neville got us a great deal on our mortgage, saving our family heaps She made the process so easy and I would definitely recommend her to family and friends.
Very knowledgeable with great service, Sam and the team went above and beyond my expectation. Couldn't of had a better outcome, thank you
Sam Neville is wonderful No questions unanswered, all information detailed and explained. Sam was really helpful through what can be a very confusing process- Thank you for making it very easy for us.
I highly recommend Cathy and her team. Theyve helped me on multiple occasions with refinancing and purchasing, and theyve always shown a high level of expertise, responsiveness and attention to detail, which helps me navigate my options and gives me a lot of confidence in the outcome. Theyre passionate about what they do, and it really shows through. Thanks so much
Sam recently helped my partner and I buy our first home, she was friendly, caring and took the time to explain the process. She knew all of the first home buyer grant options and helped us save
Sam was amazing in helping us get a loan for our house extension. She met with us and took the time to listen our renovation plans to figure out the best loan structure for us. I will highly recommend her services
We saw Sam Neville at Mortgage Choice Blackwood to help refinance recently and could not be more impressed with the way that Sam and the whole team there helped us. We refinanced with no absolutely no stress and were kept informed and involved through the whole process.
Though it took a year to find a right home and needed to get the second pre-approval, they were very helpful and supportive with Very quick responses.
Really happy with the service provided by Sam
Sam has made our first home buying process very smooth, she guided us in every step and worked with us for an entire year, kept us informed on the changes of the interest rates, disclosed every information and kept us updated on the processes.
She is very patient with us and answered all our questions without any hesitation.
Exceptional Service Same made it so easy for us as new home buyers. I absolutely recommend her and the Blackwood team to anyone who is starting thier home ownership journey. Thankyou again
After a few disappointing experiences with brokers and lenders during the early stage of our house hunt, Reece Anderson was a fantastic guide for my wife and I as we went through the unfamiliar process of applying for a loan and purchasing our first home. Reece was always reachable by phone, responded to our questions promptly, and obtained pre-approval from a lender rapidly. He even offered advice on properties in the area and about how we should go about making offers. I can't recommend he and the team at Smartline Blackwood enough!
Cathy was recommended to us by a family member. She and the team made buying it first home a positive experience.
She was honest and upfront, breaking down each step simply and openly.
Thank you Cathy.
The whole process of renegotiating our home loan couldn't have easier.
From beginning to end, they did all the groundwork for us and presented us with several options and a recommendation.
Couldn't have been simpler.
Thanks guys!
Sam was amazing to work with - she made the whole process so easy and stress free. Highly recommended!
Reece is always thoughtful and very helpful to our needs. He puts our requirements at the forefront with very positive recommendations!
Sam Neville went above and beyond to help us navigate our way through a difficult housing market, finding the most suitable loan for our circumstances and assisting us to purchase our first home. Sam has a wealth of knowledge, is personable and her service exceeded our expectations. The communication was excellent from our first meeting, right through to achieving a tight 30-day settlement, making it a streamlined and stress free transaction. We can't thank her enough and would highly recommend her!
I called Sam last Wednesday to discuss my options to refinance my home loan and just over one week later its approved and with the banks to close out. Sam is friendly and extremely knowledgeable and helpful in working through all the hassles related to refinancing. She took care of everything, including meeting me at the mechanics while I waited to have my car serviced in order to have papers signed and submitted in a timely manner. I HIGHLY recommend Sam to anyone thinking about refinancing, she's amazing and very funny
Excellent Service once again from Smartline Blackwood. Repeat Customer
Samantha Neville from Smartline was awesome to deal with and got back to us about any questions or issues we had very quickly.
Thanks Sam
Regards
Nat and Cassie McDonnell
Cathy and her team, as always, were friendly, helpful & professional. I cannot recommend or thank them enough.
Cathy Was Amazing, she was vey kind a patient showing us all the options, very professional and easy to reach when needed.
Highly recommended!
Cathy Was Amazing, she was kind and patient showing us our best options, Very professional and easy to reach when needed.
Highly recommended
We had a complex situation involving a mortgage for my daughter, a guarantor situation, gifting and then a bridging loan and a new mortgage for ourselves all skillfully negotiated by Sam
We appreciate Cathy taking time to explain the application process and documents involved to us, the follow ups and keeping us informed along the way, she was extremely supportive we would definitely recommend her
Sam was incredible, she listened and catered everything my exact needs. Her communication was exceptional l. Will recommend to everyone I know!
Samantha was brilliant. As a first time buyer I had really no idea what was happening for most of the journey. She took the time to guide me through each part and went above and beyond every step. I would highly recommend her to anyone purchasing a home, especially the first one.
Sam was amazing to work with and was very communicative every step of the way with what needed to be done. Definitely would recommend her to anyone looking for their first home!
Thoroughly recommended. Got the job done seamlessly and expert advice along the way has proved invaluable. We are extremely happy with the result, and our new house. Thanks to Reece, Cathy and the team.
Reece and team (and Cathy before him) got us through the process seamlessly, and with keen judgement saved us a bunch of money in the process with a perfectly timed rate lock. Couldn't be happier. Smartline was a recommendation from friends of ours and we'll be sure to recommend the team ourselves going forward. Great result. Cheers all!
Sam has been very helpful and professional throughout the process. Everything has travelled smoothly and I would definitely recommend her.
I appriciated the amount they kept us in the loop. Didn't feel like I didn't know where my loan process was at in any point of the engagement
Knowing that our new loan requirements where well within our means. Samantha was able to help us with out and kept us in the loop very frequently which helped alot as it was a very busy period for myself. Even when I took a little to get back with certain documents she maintained contact to make sure we met our deadline.
Very much appriciate the service
From Start to Finish, Samantha was easy to talk to, given us a current advice, all communication was handled flawlessly. We are very happy that Samantha was our mortgage broker. Anyone thinking to have her as their broker should happily go ahead with.
Cathy did an amazing job getting us all sorted. Really worked hard to give us the best advice and set-up the best loans and how to use them to our advantage.
Cathy Anderson has been our Mortgage Broker for over 20 years. She has never failed to deliver and she makes us feel like her friends. We have recommended her to many people over the years.
Reece has been exceptionally helpful and committed to helping us get the loan for our new build. He has guided us every step of the way and gone the extra mile when he needed to.
Cathy and the Team have been looking after us for 8 years doing a great job. They have helped us adapt our loans to our ever changing needs!!
We cannot thank Samantha enough for sourcing and sorting out our loan. My wife and I are both computer illiterate and finance nieve, so to have someone so knowledgeable and understanding going out to bat for us was a Godsend. No stupid question on my part was ever too much for her and her willingness to discuss and guide us through the process even on a weekend (and out of office hours) was very much appreciated. Samantha was very approachable and friendly and obviously keen to find us the best possible and quickest outcome at a time when the market was moving rapidly upwards. Altogether a great experience working with Samantha and Smartline.
Dealing with Reece Anderson to purchase my new house was a fantastic experience. He went above and beyond to make sure everything was thoroughly explained in layman's terms without overloading me with unnecessary information. He was also highly organized and took care of everything once I found a property worth perusing.
I will highly recommend Reece to all my friends and family in the future.
Great work ??
Sam was great from the beginning of my loan enquiry right up until my loan was approved, she helped me navigate around some financial issues I had and was always available for support while they were being remedied. Very helpful and easy to deal with. I would definately recommend Sam and Smartline Blackwood.
Sam was absolutely amazing. She made the whole loan process simple and she was always at the other end of the phone to answer any questions. Sam certainly made my dream of owning my first home come true. Can't recommend enough. Fantastic service all round. Thanks Sam and the Smartline team.
I have used and confidently referred Cathys services to many colleagues over the years.
Her authenticity is so refreshing, it instantly puts you at ease.
The whole team share their knowledge, experience and insight of the industry, working tirelessly to make sure clients get the best product to suit their individual needs.
Cathy and her team are a pleasure to deal with. We are so grateful to Cathy for helping us get finance on two properties, easily and quickly, after other brokers were unsuccessful. Highly recommend! Donna W
Thanks Reece. Super efficient.
We are repeat customers and the service provided was nothing short of excellent. As always.
Samantha was fantastic on keeping us informed and guiding us through the purchase of our first investment property.
Simple and positive experience from start to finish. Highly recommend. Our lives have been changed for the better.
Cathy was helpful and knowledgeable in every interaction
Very prompt and efficient service from Cathy. I cannot fault the work she did for us and wouldn't hesitate to use her services in the future.
Did a great job, thanks!
Very quick and easy approval process thanks to Cathy and the team at Smartline. Thank you for arranging finance for us so quickly and I would not hesitate to recommend Cathy to others.
Regards
Paul B.
I cant thank Cathy and her team enough for their assistance once again. Cathys expertise, knowledge, professionalism, ability to truly understand a clients needs and deliver the right solution - her her teams outstanding service delivery is why I keep coming back. Thanks Cathy
Cathy and her staff are brilliant. We've been with Cathy since 2009 and she has helped us secure enviable lending rates and packages from lenders over that time. Can't thank her enough for all of her help in buying our dream home in 2009, we know we couldn't have financed it without a broker like her.
Cathy Anderson is amazing and Ill never buy a property without her assistance again. This time for us was very last minute and she moved heaven and earth to make it happen. Cannot recommend highly enough
Cathy was a dream to work with to get our loan quick easy, thanks so much Cathy Team. Highly recommend
Samantha Neville was excellent to deal with,understood what we wanted and provided good advice. Extremely easy to work with and all our questions were answered promptly. Would definitely recommend.
Very pleased w cathy and her support team.
Only comment is that Smart Conveyancing were recommended to me by smartline however found their communication, organisation and support quite poor. For example my emails were constantly getting lost and not responded to.
For this reason the recommendation did not live up to my expectations.
Samantha was very prompt in assisting us and replying to us when we needed her. Her calm experienced nature we really appreciated and she also treated us really respectfully. She knew what we wanted to do and she produced it very quickly. Definitely recommend Samantha to our family and friends.
Would recommend to anyone, met all my expectations and they were always available for any new changes.
We have been very pleased and extremely happy with Samantha Neville's advice, availability and execution of the financial arrangements we were seeking.
We have been very pleased and extremely happy with the advice, availability and hard work of our adviser, Samantha Neville. The execution of the somewhat complex financial arrangements we needed progressed very smoothly. Our relationship with Smartline is ongoing to complete the next phase of our plans.
We have been with Cathy for many years and does a fantastic job on finding the right mortgage solutions for us.
All good thanks
Sam went above and beyond. She exceeded our expectations and explored every single option to assist us. She was always contactable and assisted us with enquiries on houses that we had looked at, prior to us putting offers in. Thanks so much, we will always recommend Sam to our family and friends.
Sam was very helpful, assisted with queries. Kept me updated
Reece was a fantastic support throughout the process of buying our first home. No question was too big or small, which gave us the confidence that we were making informed decisions all throughout the process. Reece has an intimate understanding of the current market and was always accurate with evaluations of properties. Reece and the smartline team ensured that we were able to get into our first home with as little stress as possible and made the experience a positive one!
Sam was fantastic, extremely knowledgeable and helpful for first home buyers navigating home loans for the first time. I will absolutely be recommending Sam and the team at Smartline to friends and family!
Sam made the whole mortgage process way simpler than we ever thought it would be. We walked into her office with a fairly unique set of circumstances daunted by the task at hand. She broke the process down clearly and concisely, and with impressive professionalism worked out the best loan for us. We had a loan in way less time than we even thought possible, and now we have a house.
From start to finish Cathy and the team were just amazing
Great advice and fast service, thank you
I went through Smartline - Reece Anderson for my first ever home loan. Having no idea how it all worked and what to expect he made the whole process easier to understand and was always there to answer my many questions and concerns! Thanks to the whole team for your help and service :D
Samantha was very nice and always happy to help. My loan required her to jump in and learn about the FHLDS, which she did very capably
Going in, we were a little overwhelmed with the whole process. But Sam was so welcoming, knowledgeable and reassuring it made us feel so comfortable and confident. Sam went above and beyond to help us get the right finance, conveyors and that was a much appreciated. Overall it was a pleasant and positive experience. Thanks Sam and Smartline!!
Samantha made my first home purchase a breeze. Samantha was always available to talk to when I had questions and was extremely professional and friendly. I won’t be looking elsewhere for mortgage advice in the future as Samantha took the time to understand my future goals and I know she will work with me to make them happen.
There we were thinking we were going to give our adviser a very challenging task to get our loan requirements sorted. He looked at all options and pretty quickly came back with the perfect solution.
We were referred to this company as our bank were not able to help with finance they helped us get our loan across the line and were always available to talk even after hours we would highly recommend there service
Polite and courteous. Patient and effective communication. Pleased with the service and outcome.
Very thorough and Fast Excellent
Cathy was fantastic throughout our mortgage process. Would 100% recommend
Sam was absolutely amazing, from start to finish. She listened to our needs and went above and beyond to ensure the best outcome was archived. We won’t hesitate to recommend Sam and will continue to use Sam ourselves in the future. Thank you Sam & Smartline.
I can not praise Cathy Anderson enough, she is fantastic. She is kind, clear and explains everything in terms that you will understand. We have bought our dream house thanks to Cathy and I recommend her frequently to all our friends and family.
Went above and beyond to make it happen and in a very short time frame. Would highly recommend,Very professional team.
Cathy Anderson - helpful, prompt and practical. Only delays were with the paperwork form the bank. V. efficient.
Cathy was very helpful and communicative during the entire process, she readily assisted us with minor challenges and explained what was required very patiently and professionally.
This was a tricky one but thankfully Reece made it work relatively smoothly. Very grateful for his efforts.
Samantha was excellent throughout the whole home buying process. Attentive and professional in every aspect. I highly recommend Smartline especially if you are new to the buyers market.
Excellent service provided. Highly recommend especially if you are a first home buyer.
I would sincerely like to thank Sam for exceptional customer service and the ability to brainstorm ideas right from our very first phone call. I can not thank Sam and Smartline enough for everything. I was treated with respect from day one.
Reece and his Team were exceedingly helpful & efficient, kept me informed all the way through the process. Will be recommending him to everyone.
I have used Cathy at Smartline on two occasions over the last couple of years. She made the whole loan process easy. She found the right loans for me, was always available and very helpful. I would certainly use her and her team again.
Great communication and process explanation but most importantly a brilliant result with the re-financing and re-structuring of our loans. Everyone's a winner!
Cathy was extremely kind, patient and of course knowledgeable. I would highly recommend her as she massively assisted with my financial situation.
We were very lucky to have Sam look after our application. She could not have been more professional but more importantly she treated us with genuine warmth and personal care.
Cathy and staff at Smartline Blackwood are the absolute best. I have recommended them to numerous people. I would not go anywhere else. Highly recommend.
Cathy and her team provide me with valuable financial guidance. I sincerely appreciate their commitment and help.
Easy process start to finnish , no spin just facts have already recommended Cathy to family members.
Cathy Anderson has been our broker for a number of years now, and we have been very impressed by the service she provided us- would highly recommend her services!
I would recommend Smartline, they were professional throughout, their expert advice was invaluable and staff always friendly.
Cathy was a pleasure to deal with! She expained everything well and even contacted me outside of business hours! Superb work!
Cathy Anderson was absolutely superb, great service with a great personality!!
Cathy and the team made my loan experience incredibly smooth. Despite living rurally, the team made the exciting time less stressful, and supported me navigating the loan process with ease. Thank you!
The team at Smartline were patient, efficient and I felt very comfortable and with their guidance and advice. Buying this house was seemless and stress free for me and I appreciate all that Cathy and the team did for me.
Always helpful and giving the best advice for our situation
have used Cathy and Reese on several occasions and will use them again
Found exactly the solution we were after to meet our specific needs, easy to deal with and a fast result. Would definitely recommend.
Cathy and her team do a great job, never any problems and have done alot of loans with them
Cathy was friendly, informative and professional in all of her meetings with me. Her information was clear and to the point and met my requirements totally. I felt I could trust her from our first meeting and had confidence throughout the process
Excellent communication at all times, wonderful customer service. Always well looked after. Professional and efficient. Very thankful
Cathy and her team from start to finish looked after us and got us back on the right track again.
Reece takes the time to explain the process in a way we can understand. Very important when making big life changing decisions. Well recommend
I can't speak high enough of Cathy Anderson. She was extremely helpful in explaining the different loan options & how I could use them to my advantage. Great team effort in getting the settlement through on time!
Very helpful in explaining all my options advising how I could best utilize my mortgage. Great job Cathy Jenny.
My wife and I would not use anyone else Cathy is amazing and so supportive.
Cathy is amazing at what she does. Couldn’t have been a better experience! Thank you Cathy!
Cathy Anderson has been our Mortgage Broker for over 20 years. She makes moving house or refinancing easy as she does all the hard work. We have no hesitation in recommending Cathy to others.
Cathy and her team have helped us out on a few occasions now. Highly recommend them and always a seamless process.
We were really happy with our experience at Smartline. Reece was thorough, clear with his communication and easily contactable. He made the entire process of buying our first house and navigating our first mortgage extremely easy!
Cathy is always extremely helpful and right on the money!
Cathy Anderson is the best ??
Cathy and Team fantastic
Recommending them to any friend that needs finance
Great stuff
Geoff
This is the 6th property that Cathy Anderson has helped members of our family purchase over the last 20 years. There is a reason we keep going back to her, she is brilliant!
Cathy and the Smartline team is very helpful during the loan process and already reply my email very quickly. I feel I am in good hands during the process and nothing to worry about missing any key information or important steps.
Cathy was great and went above and beyond expectations to guide us through the home loan process.
100% HAPPY with Smartline????especially with my adviser.
Great company and friendly staff??
Sincerely appreciate Cathy’s assistance, especially for her prompt responses to any query raised. She made the entire process easy.
Very professional and would recommend
Stuck with us for 12 months whilst we where looking for a house. Responded to all my messages very promptly. Made the process much simpler and easier for us as first home buyers. Would recommend to family and friends ??
My dreams of a future were realised the minute I walked through Cathy Anderson’s doors. Her staff helped facilitated an outcome that I was told was impossible. I will forever be indebted to the kindness, hope and professionalism afforded to me.
Cathy always provides amazing advice and service. I wouldn't go anywhere else and have already recommended many friends who are equally happy!!!
Wouldn’t have my home without Cathy Anderson and the team. Absolutely brilliant team. Would recommend to anyone
Cathy and team were great again
My husband has been a client of Cathy's since he bought his first property 20 years ago and we will not see anyone else. She has helped us and guided us time after time. HIGHLY recommend
Reece was great! Got everything that I was wanting done with no fuss, and made it work around my busy work schedule.
Cathy was amazing from the moment I walked in the door. She had a plan before I arrived, clearly went through all the options and ensured I was informed. She went above and beyond to help get my loan over the line. I highly recommend Cathy!
Fantastic service and results at a very difficult time for the entire world. Cathy achieved for me what some other brokers said
‘Sorry, that’s not possible’
Cathy Anderson is simply the best !
Cathy was a great help and worked through our situation to give us what i feel is the best outcome we could of hoped for.
Completely changed my life.
Took me from almost bankrupt to living a comfy life within 2 years!
So very grateful!
Thank you Cathy and team.
Cathy Anderson is an angel. I don't know how she does it but she got me my loan after a break up and I could not thank her enough. No ridiculously high interest rates either. My 70 acre property was worth fighting for and she fought hard. Thank you!!
Reece Anderson was absolutely wonderfull throughout the all process .
I am so grateful . Thank you so much .
Highly Recommended.
Isabelle
Thanks so much to Cathy and the Smartline team, they were great at sorting out all my finance questions and setting me on the path that I needed to be. Great advice, and a good coffee too
Thankyou
Cathy’s help in securing my new home loan and changing banks was quick
Efficient and hassle free ! I would definitely recommend her services to my family and friends !
Cathy and her team were fabulous when I was buying my first home and the same exceptional service was provided again for refinancing. They are super knowledgeable, experienced and efficient and I appreciate their regular and friendly communication.
Cathy went over and above to creat a solution for our home loan and when we finally went to auction she also want over and above to make sure eehd finance and fully understood the options for lending!
My husband and I had been trying for months to organise a mortgage through another broker to no avail. Cathy Anderson is the consummate professional. She efficiently analysed our needs, recommended a loan, and organised quickly - a fabulous job.
I have used Cathy and her team for my personal finances for close to 20 years now and she is fabulous. They have always been able to get me the best deal and nothing is ever too much trouble. I highly recommend Cathy if you need sound home loan advice
Cathy and the Smartline team helped me refinance following a marriage breakdown. She provided smart “no nonsense”’advice and had me sorted and refinanced in a way to that suited my needs and budget. Great communication and easy to deal with. Thanks.
Cathy Anderson and her staff are fantastic to deal with. Cathy has been our broker for over 20 years and we have always been happy with the service that she delivers. I am most impressed with Cathy's ability to remember so much about her clients.
Cathy and her Team work very hard to achieve the results we need
Cathy and her team were amazing and very helpful
Smartline were very always available to answer questions and worked with me towards what I felt was in my best interest. I felt like I had choices and they were able to work on options that I didn't think were available to me for a brilliant outcome.
We went in with a requirement & a layman's idea of what we needed. After listening to us & hearing us out completely, Cathy sat back and thought about our situation & then came through with the most eloquent & streamlined solution which is working we
Knowledge and services 810
Customer service 210
While the team did a great job in successfully obtaining our loan, it was not a pleasant experience. Definitely not treated like a customer who is bringing the business a load of money. If it's your first home, maybe try to find somewhere with a little more personal care to make it a great experience.
Thank you Catherine anderson
Always a pleasure to work with Cathy and the team at Blackwood. Thankyou
Reece was fantastic! He kept me informed through the whole process and got me the cheapest loans around. He went over and above expectations! I would definitely recommend him to anyone looking for a mortgage broker!
No issues.
Cathy and her team were excellent throughout the whole process. Not only she provided us with the most suitable loan product, but also helped us set up the right loan structure and gave us tips to better manage our finance situation. Cathy was easy to contact and made the stressful process seamless and stress free.
Very helpful!
Great experience with the local Smartline team in Blackwood. Would recommend for anyone looking to refinance or setup a mortgage.
Reece Anderson was very professional, knowledgeable and helpful throughout my loan process. The product he recommended is perfect for me and has enabled me to achieve my goals quicker than expected. He listened and ensured he knew my situation fully so he could advise on the right loan structure for me.
It is 8 years since I used Cathy and the teams services and it was wonderful to see they yet again exceeded my expectations.
Amazing service and knowledgeable staff make lending a breeze.
An efficient, professional team approach to lending.
I couldn’t have been happier! Cathy and the team were amazing, it was my first home and they were readily available to answer any questions I had along the way
We have had an excellent experience with Cathy Anderson and Smartline and would not hesitate to recommend them to our family and friends.
Cathy was amazing. We have used her for over a decade and she has always helped us out of sticky situations and found the best outcome for us. She has literally changed our lives!
We have used Smartline for a number of years and both our children have used them as well as other family members and friends, they have always provided excellent service.
I never thought I would be able to buy my own home, being a single mum on one wage but, with the fabulous guidance and direction of my adviser, here i sit in my own home. cant beat that feeling of freedom.
Cathy was amazing throughout the whole experience. She told me what I needed, and how to go about it. I can’t recommend her enough and for anyone that asks for a mortgage broker I tell them of Her.
We have been with Cathy Anderson for many years and would not think of going to another advisor. We have also recommended her to many friends who have all been extremely happy with her service and their experience and outcome. We have always been thankful for her advice, the incredible service that she and her team provides. Nothing seems to difficult for her and she goes out of her way to ensure we are up to date and have the best loans available to us. Our recent refinance has been incredible - due to the way she negotiates and ensures we have up to date information.
Thank you for everything Cathy, I absolutely love my little White House :)
Reece was excellent from the first point of contact to the settlement of my loan!
Can’t recommend him enough!
A+++
I felt like smartline cared so much about what i wanted and did everything they could to meet my needs
Cathy Anderson and her team went above and beyond to support and find the best option for me and my family. They were approachable, personal and always working to find me a better service for my needs. I have no hesitation in recommending Cathy to anyone I know.
I had couple of little humps along the way (communication between broker and conveyancer) but all worked out in the end.
Cathy Anderson was our Adviser, Cathy was really great, non judgemental and immediately identified products that will suit our needs. Thank you Cathy
Gets the finance sorted - and that's what I need. Thank you
Cathy, Ann-Marie and Reece were absolutely delightful and helped us buy our first home! They made the process simple and easy, and we would always recommend them!
Cathy always provided us an excellent service. Giving us appropriate advice to our financial status.
Cathy Anderson and her team at Smartline Blackwood are the best in the business.
Cathy was fantastic from start to finish. We were recommended Cathy by colleagues and subsequently have recommended Cathy to others. She explained the entire process, made everything relatively effortless, was always contactable and no questioned was ever considered a stupid question. Cathy really made this potentially daunting process a pleasure and we will be forever grateful for her help in buying our first home.
Excellent service from Cathy and her team as always.
Very friendly, patient and extremely informative
Cathy and her team at Smartline, are just amazing. Quick, efficient and straight shooters. What we loved.
Tamara went above and beyond. She is dedicated to get clients to get the best result.
Thankyou Tamara
Incredibly helpful,polite, professional and supportive. Thank you for everything.
I have been using Cathy since 2009, she was truly amazing each and every time. This year she helped me navigate through a complex splitting of assets, loans. She cares and understands the emotional side, an attribute not present with many advisors. I’m a lifetime customer of Cathy and the smart line team.
Changeover to Macquarie was somewhat convoluted but this wasn't necessarily Smartline's doing.
Cathy is amazing, I routinely tell people in my friendship circle to "just see Cathy, she makes problems go away".
I can't speak highly enough of her and the way she goes about business.
What else can I say, they were excellent.
Cathy and staff are always helpful and efficient
Kathy is extremely passionate about her business and is able to provide the right advice at the right time.
Cathy is extremely professional knowleable and friendly made me feel comfortable and at ease.
Excellent service as always she has helped me numerous times and highly recommend her to anyone.
Every detail was explained and the process was so easy that I am still suprised that running two busy clinical medical practices with no time to sort much of anything, my adviser took control of everything and I was in my first home in a months time - just amazing!
Efficient and seamless, no more to say :)
Cathy genuinely cares about her clients and is always a pleasure to deal with :)
Cathy provides all the information needed but keeps it simple and easy to understand - highly recommended
Cathy is amazing. So easy to work with, efficient, personable and fantastic. We would recommend her and her office to anyone.
After having a bad run with our last broker we meet Cathy who helped us with our loan as well as given us advise on the process we were going through
Already recommending to friends / family
Hi Cathy,
I have been meaning to say a very big thank you to you and your staff for all of the fantastic work you carried out on my mortgage changeover.
I have already noticed the difference and the money going into, and staying in the bank.
Just to let you know I really do appreciate it and will definitely recommend you to everyone.
Once again a very big THANKYOU!!
Kind regards Maxine
Reece did a great job, it’s a shame that it too so long on the backs end
Cathy did an awesome job of finding out what our goals are and matching the products to suit our lifestyle. Highly, highly recommend!
We are very happy with the Smartline service, we were not an easy customer and they had a lot of patience in dealing with our requests, we were kept up to date with any changes that were being made and now we have all our needs sorted.
I felt very relaxed with my meeting with Cathy .. The experience was smooth and seemless and has really assisted us with moving forward for our future.. Well done Smarline team ??
Cathy was very friendly and advised me on things the whole way through application process. I have already recommended her to a family member.
I have been dealing with Cathy Anderson (and her team) for several years. The process is always a simple one from my end and makes it feel effortless.
Everyone is friendly and professional. Cathy has been amazing. Would and have recommended smartline and Cathy to friends and family.
Reece and Kathy went above and beyond to help us reach our dream
Cathy and her team are very professional, prompt, seemingly contactable 24/7 and exceptionally adept at putting technical terminology into basic, easy to understand language.
I’d highly recommend Cathy to anybody looking to purchase a property.
From purchasing my first home in 2005, and three more properties since that time, there is no one else I would go to. Cathy Anderson has a proven record of fast response, reliability, and excellent results. I have recommended Cathy to all my work colleagues, company clients and friends. They all love Cathy and her team
Excellent service, Great people.
Wouldnt go anywhere else.
As usual Cathy was fantastic.
I have and will continue to highly recommend Cathy, Ann-Marie and the Smartline team. My experience was 100% personal. My families lifestyle was considered in my application ensuring we got the best loan to meet our changing needs, whilst being able to afford our home. I am very grateful for the clear, concise advise I was given as well as the time saving process that was given to me. Thanks ladies - we are finally moving forward.
Always a pleasure to deal with Cathy. Thanks
Reece was very attentive and took my needs into consideration as well as my personal circumstances to advise me of the best products available. I was extremely satisfied with the service Reece provided
Reece was very attentive and took my needs into consideration as well as my personal circumstances to advise me of the best products available. I was extremely satisfied with the service Reece provided
Cathy provided us with prompt, sensible and relevant advice without beating around the bush or wasting anyone's time. She is a highly motivated, highly effective broker who cares about, and looks after, her clients. We would not hesitate to seek her services in the future and would definitely recommend her services to friends and family.
Cathy provided us with prompt, sensible and relevant advice without beating around the bush or wasting anyone's time. She is a highly motivated, highly effective broker who cares about, and looks after, her clients. We would not hesitate to seek her services in the future and would definitely recommend her services to friends and family.
I have and will continue to highly recommend Cathy, Ann-Marie and the Smartline team. My experience was 100 personal. My families lifestyle was considered in my application ensuring we got the best loan to meet our changing needs, whilst being able to afford our home. I am very grateful for the clear, concise advise I was given as well as the time saving process that was given to me. Thanks ladies - we are finally moving forward.
I have used Smartline for the past 4 years and cannot fault anything. Matt Skrokov is a very dedicated, straight forward and helpful broker and super nice guy. He has helped made my housing dreams a reality and I would definitely recommend Matt is the go to broker. Thanks for another amazing settlement
Cathy Anderson and the team of Smartline are highly organised and very approachable. They gave me the confidence to not only buy a home but to choose and update my loan 2 years later. They eleviate all of the stress and are very supportive. I appreciate the honest advice Cathy has given me.
Cathy Anderson and the team of Smartline are highly organised and very approachable. They gave me the confidence to not only buy a home but to choose and update my loan 2 years later. They eleviate all of the stress and are very supportive. I appreciate the honest advice Cathy has given me.
Just not enough stars for this bright spark
We have been with Cathy for many years, and she has saved us many times. Being introduced to Cathy was entirely a fortuitous encounter and one we will forever be grateful. Cathy has allowed us to blossom as a family and grow financially while exponentially reducing our debt over the many years and allowing us the dream of travelling overseas while planning future hopes of reinvesting. Through her sheer critical examination and a keen intellect of knowing how to predict a fiscal yet fickle economy has allowed us to continue to build a home while securing a nest egg for our family as we head straight into an unknown future.
Cathy managed to achieve something that another broker wasn't, and pretty much saved our Christmas. We couldn't thank her enough.
I just wanted to sincerely thank you all for the excellent service - yet again.
I greatly appreciate:
- the very competitive rates negotiated on my behalf
- the attention to detail and quality of support information provided
- excellent and timely communication, coordination and follow through
I know how much goes on behind the scenes, yet you made the whole process appear seamless and simple for me.
That’s a great client experience, and a great outcome.
Well done!
Cathy, I feel truly blessed to have been recommended to you. You provided service to me over and above anything I could have hoped for, and I will remember you for this whenever I recount my story to others. Highly recommended
We were very happy with the service we received from Reece, he exceeded all expectations! He was professional, with a personal touch and answered all our questions with confidence. He is truly an asset to your company! We would have know hesitation in recommending Reece and Smartline to anyone!
It was so easy to refinance my home this time - Completely stress free and everything was explained really well. When I got my first home loan (through a different broker) it was not a good experience and I was dreading having to go through it again. I was relieved at how easy Tamara made it for me. Thankyou so much - I will definitely recommend you to friends and family.
No nothing...
Professional, friendly and prompt service with great, helpful advice.
Completely professional, responsive and quality service. Thank you.
Cathy is always responsive to our needs and provides an excellent personal service. Her staff are excellent in assisting with every question
Cathy was fantastic! Very prompt and kept us up to date with progress. Helped us with all our needs. Highly recommend her to family and friends.
Reece was amazing at keeping me informed of the whole process of my loan. He emailed,\'phoned and texted. Reece made me feel confident in going for my first unvestnent load. Highly recommend Reece to anyone!
Cathy Anderson has always provided us with exceptional service. Cathy has been our Mortgage Broker for 17 years and we trust her implicitly to always give us the best advice and she has continued to do this for us.
I found Cathy to be the perfect blend of approachable and straight-talking. She knows her product and was able to fit me with the perfect lender to suit my situation. I\'m very happy with the service provided.
I have used Smartline for the last few financial transactions I have been involved in. Cathy has always provided professional and timely advice. I have been more than happy with the loan options she has recommended and I am sure I have received a much better deal on each occasion than I would have otherwise got.
I couldn\'t speak more highly of her and the service her office has provided.
Cathy made the purchase of our first home stress free and easy. Cathy was able to promptly resolve any issues for us or answer all our questions in no time at all. Thanks!
Cathy Anderson helped me get my dream house It wouldnt have been possible without her and she saved me a lot of high interest rates and fees. I will highly recommend her and her team to my friends and family. She was very professional and knew exactly what path to take no matter the road block was presented. Thank you so much again
Cathy made the purchase of our first home stress free and easy. Cathy was able to promptly resolve any issues for us or answer all our questions in no time at all. Thanks
Fantastic service advice. I now own my own home. Thank you.
EXCELLENT SERVICE
We have been dealing with Cathy Anderson and the team at Smartline Mortgage Advisers Blackwood for about 5 years now. Her knowledge and desire to get us the best deal possible has always been her priority. Her efficient response to any of our queries and personalised service was well above our expections. Thank you Cathy and team.
I can\'t thank Cathy enough for her knowledge, professionalism, attention to detail, & commitment to ensuring the best possible outcome was achieved. Cathy understands the individual needs of clients, is a pleasure to deal with, goes the extra mile and provides a level of customer service that is second to none.
(You\'re welcome to use this testimonial, but please ensure my name isn\'t used, for privacy reasons. I\'m happy for it to be signed off under an alternative name. Thanks
I can't thank Cathy enough for her knowledge, professionalism, attention to detail, commitment to ensuring the best possible outcome was achieved. Cathy understands the individual needs of clients, is a pleasure to deal with, goes the extra mile and provides a level of customer service that is second to none.
Cathy Anderson and her team are second to none. Professional and efficient. We have needed to change several loans for one reason or another and Cathy has given us the attention and commitment that keeps us fully informed and involved. Her confidents in her knowledge has meant that we have saved thousands in the 9 years we have been with Smartline Blackwood. I have recommended Cathy and her team to several friends and family who are now clients, once you realize just what Cathy and her team can do for you and your mortgage you will never go anywhere else. Kind regards, Alana Rosenzweig
Very happy with the advice and help I was given. Cathy took all the confusion and stress off my shoulders. I would always use Cathy if I need any future loans.
Cathy Anderson and her team are second to none. Professional and efficient. We have needed to change several loans for one reason or another and Cathy has given us the attention and commitment that keeps us fully informed and involved. Her confidents in her knowledge has meant that we have saved thousands in the 9 years we have been with Smartline Blackwood. I have recommended Cathy and her team to several friends and family who are now clients, once you realize just what Cathy and her team can do for you and your mortgage you will never go anywhere else. Kind regards, Alana R
Cathy was fantastic in every way and assisted me in getting back on track with my finances and setting me up for my future. I cannot thank her enough and have recommended her to everyone i can.
Was fantastic to have a broker that actually did all the work and was certainly about getting us the best deal possible with the least hassle. After our last experience with a broker I didn\'t think I would ever use a broker again but Cathy changed my mind.
We have dealt with Cathy several times over the years and she is so efficient, confident in her knowledge and very easy to communicate with. Cathy makes the process so easy and we have always got our desired result .I would have no hesitation in recommending Cathy.
This is the second time we have used Cathy to re finance our loans, and both times she was able to find lenders that saved us way more than we expected off our monthly loan repayments. We would and do, recommended her to our family and friends.
Thankyou Cathy, I appreciate your support, advice and your efficient and knowledgeable service.
Kind regards
Samantha Formai
I found the service to be very professional, concise, offered all options open to me, advised me on the best option for my situation.
Keep me informed through out the process.
Thorough in there research and took the stress out of looking for a loan.
I would strongly recommend the service to others looking to buy a new home or investment property.
It was our first time at Smartline and will definitely recommend to other people . Reese was so resourceful and always available for either a quick phone call or was very responsive on returning an email. He is a very professional consultant . Thank you again
Cathy was absolutely amazing! She did everything she could to get me the best possible outcome in refinancing my home. More than just helping with finance, she helped me to set myself up to be in a much more comfortable financial situation and for that I am very grateful!
Cathy was fantastic. Helped us all the way in every aspect
We found Cathy was very flexible with our times to see her, she was friendly with our children and would highly reccomend her
Cathy Anderson has been our advisor for many years. We always refer to her advice as her knowledge of the market and her understanding of our needs is second to none.
We were very happy with the service provided to us and the advice given. I would definitely recommend to others (in fact I already have!). Will continue to see Cathy if further need arises.
2nd mortgage with the blackwood branch will continue to recommend them. Can\'t be happier when everything we are after they provide with no dramas
Standard of service was second to none. Valued Cathy\'s opinions and made everything really simple. Have recommended to others
Yes Smartline were very helpful in refinancing my home loan and line of credit recently. They followed up for me on a regular basis with my bank to check on progess of my application.
I really liked and appreciated the support Cathy gave to me throughout the whole process, and the speed at which she operated.
Cathy was fantastic and made it easy to understand for a first time home buyer.
Both Cathy and Ann-Marie McCormick were very helpful throughout the entire process.
As usual Cathy and Marie were great! Very helpful and able to provide all the advice I needed over the phone. The whole process was smooth and easy. I also really appreciate that Cathy is honest enough to tell you what you shouldn\'t do, and that she \"wouldn\'t let you borrow that much\" :).
Cathy is very approachable and thorough. We left Smartline feeling relaxed and positive. We were kept in the loop throughout all stages.
Cathy made the process really easy and helped me get myself more organised with my finances
Cathy and her team were fantastic. They negotiated every hurdle that presented itself and managed to achieve everything that was asked of them and promised to us.
My wife and I are very thankful and would highly recommend Cathy and smart line.
Regards
Marcus Dunn
Cathy explained everything clearly, we couldn\'t fault the service that she provides.
Cathy and everyone at the Blackwood office were very friendly and accommodating. I was purchasing my first property and Cathy was more than happy to spend the time to explain everything and help ease any anxieties. Also, they make great coffee!
Freedom from the strangle hold of a BIG BANK with a new load providing features that my old lender of 15yrs could/would not offer - thank you Cathy for taking the time to discover what would be best for our circumstances.
Feedback - an easier way for customers to provide and be rewarded for a referral.
Reece was persistent with bank to get me the best deal even though they were reluctant to let me refinance because I am over 60 Reece was also very efficient and professional in all his dealings with me. Reece met me halfway when I needed to talk to him so I wouldn\'t have to travel so far to your office in Blacktown. I live at Seaford Rise
Cathy and her team were fantastic throughout the whole process. We would not hesitate in recommending Cathy to anyone in need of a mortgage broker.
Dave Lilley
I really can\'t say much but GREAT service from a GREAT bloke who really understood our needs and worked out the perfect deal that suited our budget and life style
Always a great service from Cathy and her staff.
I would definitely recommend Cathy Anderson - I\'m a first time lender and she made it very easy to understand the whole process, honest, clear communication and always had time to explain everything to me.
Cathy is extremely approachable and friendly. Her staff are also the same and very efficient. Really pleased at the deal that Cathy got us with the bank. Would highly recommend her service to family and friends.
Excellent service and has met all of our loan needs. I have already recommended my mortgage advisor to close family and friends.
Cathy was absolutely wonderful, so helpful and opened up the opportunity to purchase my home trouble free with her expertise and professionalism. My experience with her as my financial advisor exceeded my expectations.
excellent service from start to finish very happy.
Cathy is highly professional and assisted me to make the best decisions - she quickly demonstrated an outstanding level of expertise and customer service and remained very patient with me whilst I worked my way through what I wanted to do. I am very grateful for what she has done for me.
Cathy was great, she went above and beyond for us to be able to purchase a rental property for my mum to rent off us, ( after losing my Dad )thank you Cathy
Cathy provided a brilliant service, and took a holistic look at my financial situation. I appreciate her looking out for my financial welfare and making suggestion to better myself immediately, and in the long run.
Easy to deal with, kept fully informed.
I wouldn\'t go to anyone else!
Cathy and her team are sensational. Always exceeding our expectations, being pro-active and keeping us informed. Cathy is the only person we have ever used and we will continue use and recommend her services forever.
After meeting with Cathy I understood why she had been recommended to me by more than one of her clients. Cathy is wonderful. She was understanding and sensitive of my personal circumstances, and then chose a loan with great interest rates and manageable repayments. Thank you Cathy.
Both Cathy and Marie Whittall have been most helpful throughout the process, with Marie in particular responding to any of my queries within in a few hours. Would definitely recommend their services to friends and family.
Cathy was wonderful - professional, efficient and very understanding of my situation. Obtaining my finance approval was effortless, notwithstanding the fact that I am self employed. She went above and beyond all reasonable expectations. I have no hesitation in recommending her to anyone.
Cathy was very helpful with the whole loan purchase of our first home and has continued to help with the purchase of a further investment property. Very easy to talk to and took the stress out of the process for us.
Cathy has a very direct and knowledgable approach. We feel we can trust her recommendations and familiarity with the work we expected her to do.
A very quick and well organised loan, which took all the headaches out of it for us.
Cathy was very welcoming and friendly. She listened to what we wanted from the loan and explained all the details that we needed to know clearly that made them easily understandable.
Cathy was fantastic. She really understood what we wanted to achieve and worked with us to get a great outcome. We would highly recommend her.
Cathy was great. I\'m very happy with the loans we decided upon and she was very helpful in getting everything organised.
I only put the 9 rating in as I had to follow up to find out what was happening with settlement dates, but upon inquiry I was kept updated from there on out.
Thanks for everything you\'ve done!
Cathy was most helpful with our loan structure set up. Always kept in contact with us during the settlement process. Thankyou. Lance & Nicola
Cathy was very professional, thorough and has a friendly and sincere personality. Cathy made us feel relaxed and communicated all information in a manner we could understand easily. Cathy had everything under control and we did not have to worry about any processes because she handled it in a timely, expertly fashion.
Cathy Anderson is intelligent and a creative problem solver. She is great to work with and really understood my needs. She is simply awesome!
What I appreciated most about Reece was his constant availability to answer my many simple questions and his ability to answer my complicated questions is the simplest of ways.
Cathy was fantastic at helping me choose my home loan and keeping me up to date throughout the whole process. Thank you :)
Cathy and her team at Smartline Blackwood were an absolute pleasure to work with. They did not skip a beat at all and were excellent at mitigating the most stressful of situations. Even the vendor\'s agent was giving her and her team complements. We would work with Cathy again in a heartbeat! Regarding adding value to your service, you can\'t, it\'s perfect as is!!!
WOW, what a difference a phone call can make. I called Cathy thinking she may be able to assist in helping reduce my mortgage repayments. We have been blown away by the knowledge, communication and the ease of understanding by Cathy and her team realizing a saving for us of thousands per year.
Highly recommended
Thanks heaps from Rob and Suzii
We are blown away by cathy\'s comittment to getting our loan through for us. She worked so hard and communicated every step of the way.
It was a very long shot but she made it happen!
Forver grateful!!
Once again Cathy Anderson has provided us with a great service and has shown us how to maximise our money and make it work for us. Her knowledge and efficiency is invaluable. Thanks again Smartline !
Judith is very professional and completely thorough in all her advise. Every detail is covered and explained clearly. Judith makes sure that we understand every aspect of what we are doing and will go to extra lengths to be certain that we are perfectly clear on the whole deal.
Yet again another job well done by Cathy. Thankyou.
We would highly recommend Cathy! She provides excellent service and always puts her customers first.
We have dealt with Cathy for many years and have always returned. This time around Cathy seemed to be stressed & not her normal helpful self. Myself & my husband both thought the loan was going under his name but it ended up being under both of our names which wasn\'t communicated to us until to it was too late which meant we had no choice but to have it set up that way. We don\'t know for sure if this was the best set up for us. If it was we should have been told the reasons why or why not.
Cathy is a most wonderful and helpful person. Its just a matter of one phone call and everything gets underway with a minimum of fuss and no nonsense. Her team at Smartline at Blackwood and also fantastic to deal with and always available to assist with any queries that I might have.
Could not fault them in any way shape or form and my home transformation is now complete and looks fantastic.
From the moment you first speak with Cathy you know that \'shits getting done\' and there\'s absolutely nothing to worry about, other than follow her instructions on what you need to provide her.
This is the type of service I like - the problem just goes away.
Exceptional service, very happy.
We have always been delighted by the service provided by our adviser Cathy Anderson, whose knowledge, professionalism and friendly advice has helped us achieve our financial goals over several years as her clients.
Cathy takes the hard work out of making decisions by explaining in language that it is easy to understand. Thanks Cathy.
I have used Cathy\'s services for all my house purchases and refinancing needs. She offers an exceptional quality of service which she delivers with warmth and empathy.
I recommend her to all my family and friends!
Cathy and her team are great. Fantastic product knowledge and feels like she has you and your needs as number one. Will continue to highly recommend her, especially in the profession I am in.
Cathy is amazing, she goes above and beyond for her clients. I would (and have) recommend her to my family and friends.
An efficient, practical, friendly , knowledgable and thoroughly professional service. Highly recommend to all friends and associates.
Cathy was fantastic. We were on a very tight schedule to arrange finance for our investment property and Cathy and her team came through with a great rate and finance package in record time. We were recommended Cathy by a friend and we would highly recommended her and her team to others wanting a home loan.
Cathy is the best
Cathy laid out all the options quite clearly and it was reassuring to know she had so much experience in the field.
My advisor Cathy was very frank and upfront about affordability of the products she advised on and had no problem chasing up the bank when they became tardy in settling my loan.
Kathy was extremely supportive and made the whole process very easy. As a first-time home buyer (purchasing on my own!), I greatly appreciated her knowledge, clear advice and reassurance. She also made time to see me at short notice and this was also much appreciated.
Cathy was outstanding in the work she did for us. She provided us with solutions when other loan providers did their best to hinder a good outcome for us. Would recommend her for anyone seeking a mortgage.
Fantastic service and helped me get the loan through.
The service was great. They helped me get a loan through that I really wanted.
Thank you to Cathy and the Smartline team for all the work they put in to get me the best possible loan. I would strongly recommend the team to anyone wishing to get the best deal!
Cathy is a wonderful support and totally instills confidence. Her knowledge and manner is excellent. I feel very lucky to have her as my Broker - word of mouth bought her to me. Thank you Cathy!
We are thankful to our friend Gary Mickan who suggested we approach your company to get advice and were happy with Cathy\' s help on the day.
I have already recommended Cathy to 3 of my friends, she is amazing :)
The thing I valued the most about Cathy Anderson was her up front, straight to the point manner. Cathy\'s professionalism was totally evident from the get go. What Cathy said was pretty much how it all ended up. We were very happy with the total experience.
I cannot thank Cathy Anderson and her staff enough for all their help when first purchasing my home 3 years ago and then assisting me with the refinancing only last month. Nothing is too much trouble and their knowledge of what is available is fantastic. I look forward to dealing with Cathy in another 3 years time and would recommend her to anyone.
I really appreciated being walked through the process and always having someone to ask questions. Thank you
This is the third time Cathy has helped me with my financial requirements. She is faultless. I regularly recommend her and always in the highest terms possible.
Cathy Andersons staff is second to none, a massive 10 for all.
Judith Baines also assisted me & was fantastic. I had alot of trouble getting a loan and Cathy\'s team were fantastic.
Cathy, Alison and Judith especially were very helpful and thorough with everything and would highly recommend to anyone that needs a mortgage broker.
These days consumers like to know how things are tracking at all stages of their journey. It may be helpful to develop a phone app or webpage that clients can log into to tack the progress of their application.
Cathy was highly recommended to me by a work colleague. I made contact with her and was impressed by the speed at which she was able to organise my finance, catering to my specific needs and giving the comfortable feeling that she was providing me the attention I expected. I was kept in the loop throughout the process was very pleased with the service fro start to finish.
Cathy and Ann-Marie were both very helpful. They helped me with something that I thought that was unachievable and kept things realistic for me :)
Cathy and all members of her team Anne-Marie, Marie, Jenny etc. have the knack of being ahead of the curve. I enjoy the relationship and results and will continue to endorse.
Great help Great advice
Absolutely true professionalism
Makes life easier on our hetic lifestyle
Highly recommend to friends and family !!!
Cathy has always provided prompt, professional and friendly service. We have recommended her service to others.
I think Cathy organised a good loan for me, however, I believe some unprofessional comments on my financial situation we're not necessary. The way that I was spoken to as a first home buyer was uncalled for also - I need someone to explain things to me not speak to me like I'm an idiot for asking a question. I have already recommended Cathy but also told people about comments made.
Cathy was a fountain of knowledge & advice!! I really appreciated all of her assistance throughout the process. She didn't make me feel bad for being a bit of an idiot on some parts of the process, and answered all of my questions quickly and without judgement!
From start to finish Cathy was very approachable & knowledgeable, Cathy made the whole purchasing process a breeze.
Cathy was very polite, friendly,helpful and professional.
Cathy Anderson and the Smartline team once again exceeded our expectations and helped us take a substantial amount of time off our mortgage payments. This makes such a difference to us we now have a little boy in our lives.
Ours was complicated and rushed because the ANZ took a long time-and said No..and we ahd an urgent clsong settlement time looming- Cathy was great but then went on (deserved) holidays but a few loose ends (costs were debited to wrong accounts by who knows-banks?) and thsi caused overdrawn fees and urgent rushing around...emails notifying urgent issues were in junk mail boxes and remined un noted/unread...right now, we still have an unresolved overdrawn account...fixing in a moment...
Cathy was fantastic in explaining things to me in a clear and simple manner. She was always willing and available on phone or email to answer my questions and gave me excellent advice. Cathy went out of her way to make things happen quickly with my loan approval to enable me to put in an offer, the whole process was very quick, efficient and professionally done.
I could not have achieved my dreams without Cathy's input, thank you.
All queries and communication with Cathy has been very prompt. We have interacted with Cathy for over a few years with her always being prompt, professional and very knowledgable.
Both my husband and myself are not the best at financial matters. So when Cathy came highly recommended to us we jumped at the chance to revise our mortgage. We still had a few months before our 2 year fixed term finished, but still contacted Cathy to find out what we needed so we could be prepared for when it was time to renew. We were amazed how well Cathy and her staff kept in contact and kept us informed every step of the way. We got more than we bargained for!!! My husband and I walked out of there for the first time ever feeling like we might actually get somewhere. Cathy not only gave us a great new home loan which saves us $100's a month but has helped us with better car, home and contents insurance. It has made us start budgeting and looking where our money goes. Thanks to Cathy and her team we are in control of our money not the other way round. Big thanks to Cathy and everyone at Smartline.
I could'nt believe the ease with which our financial needs were met so quickly. Cathy Anderson helped us choose the right loan and solved our financial problems. Cathy did an incredible job which was far and beyond our expectations. Thank you Cathy. Jim & Lyn Oliver.
This is the second time Cathy has helped me with a mortgage. I really appreciate how she clearly explains all the options, answers all my questions and still manages to keep things simple!
Our current loans were a total mess and we were paying too much. Cathy not only got us a good deal and streamlined our finances, she was able to encourage us that things were better than we thought! She was a miracle worker. We have already put our daughter and her husband onto to her.
I have already referred 3 people to Cathy
Fantastic customer service provided throughout entire process. Very responsive and professional.
Cathy's service was very professional, and I believe that we (my daughter Natasha and I) received good advice. However, some of the follow up work contained mistakes, and it has taken some effort to sort out (with the Comm Bank).
Matt was very friendly and helpful. We would have liked him to have provided us with more loan options but ours was a complicated matter and this may have caused the problem.
Matt was very friendly and helpful. We would have liked him to have provided us with more loan options but ours was a complicated matter and this may have caused the problem.
Cathy is amazing, extremeley helpful with great advice, this is the second time she has helped us & we have reccommend her to many family & friends.
We had a few issues with our loan and Cathy put in the extra time and effort to ensure it was all sorted. Put another way, Cathy did the worrying for me.
Cathy has been a wonderful help to my family. She was able to demystify the process of re-financing and was very patient and understanding of our situation. We also really appreciate Cathy's flexibility with her time.
Cathy and her team were great. They were welcoming,knowledgeable, expedient and kept me informed through the whole process. Totally painless change over of my mortgage to a much better rate, thankyou.
The Reserve Bank reduced rates shortly after I had signed the paperwork for my loan, Cathy ensured that the fixed rate portion of the loan was at the reduced rate which was very impressive.
Cathy was the consummate professional! Cathy made everything easy, straightforward and very quick. Cathy was recommended to us by an acquaïntance with the comment "she gets the job done". She didn't disappoint. I would highly recommend her.
we found Cathy to be widely versed in products available and highly competent in matching those products with our unique and complex future retirement needs.
Can't put into words how greatful we are to have met and worked with Cathy! Wonderful person, great at her job, has already helped others we have referred and we will continue to utilize her expertise in the future and recommend her services to people we know.
Thank you so much Richard Bradshaw for connecting me with Cathy Anderson. Cathy was professional, empathetic, dogged and truely lovely to deal with. Thank you both so much
Cathy Andersons sevice was outstanding. She went above my expectations and has helped me on track to where I want to be in the future. I would strongly recommend her services to anyone.
Cathy was both professional and compassionate - a great mix for someone who potentially deals with people in financial difficulties. I cannot thank her enough for her assistance and would recommend her services to both friends and family.
I am good at my job, but needed help with property purchasing - something I knew very little about. Cathy took the hassle out of property purchase.
Excellent service as per usual from Cathy and her crew at Blackwood Smartline. Already recommended a few people to see her.
One of the most easiest no bullshit ways to refinance, I will have no problems recommending Cathy Anderson at smart line , in fact I think your mad if you don't!
This is the fourth time we have used Cathy and her understanding of our needs and her advice continues to be spot on.
Cathy is just fabulous. She helped us with our first property 3 years back and was wonderful then, and has just now helped us again with another property and again just brilliant. Great help, great advise, very clear to understand, love her diagrams and pictures that assist in explaining the set up. Thank you Thank you Thank you :)
Well done to the whole blackwood team
We are very happy with a professional and quick service that we experienced with Smartline. Cathy Andersson is a competent, professional and wonderful person who helped us to go through a whole process of getting a home loan.
Cathy is one of the best. We have recommended many friends and family to Cathy and she has helped and supported them and us through buying and selling properties. She thinks of not just the present but the future as well. She is fantastic!
I have recomended Cathy to friends and family- doesn't get bigger than that.
She is fantastic
I would like to thank Cathy and her team for their perseverance with my difficult loan placement. Cathy was professional, and I was comfortable dealing with her and her team. I was referred to Cathy and her business by a great mate who Cathy also assisted. So far my expectations have been met. (The Best Of The Best Again) . Thank you.
Cathy Anderson,is simply amazing.She was able to obtain my home loan in a professional and friendly way. Its no wander she was an oustanding winner the previous 3 years.
Terrific advice , showed us a way that we didnt think of
We had a very positive experience, we contacted Cathy Monday and by Friday Cathy and her team had the loan approved. We were kept informed of every step of the process.
Historically I have been sceptical in regards to the use of advisors / brokers due to the fact that many of them don't really know the products they're selling or the best structures for your personal circumstances. However after having engaging Cathy, all that has changed. She was extremely helpful and informative and provided good options and advice in regards to what may suit us best. Additionally, she was readily contactable when needed and always returned calls and emails without fail. Special mention also goes to her Loan Administrator, Ann-Marie McCormick, for her continuous efforts in finalising all the loan details. Fantastic efforts all round.
Fantastic service, comfortable environment, believe Cathy has really helped us financially.
Cathy gave me confidence and information I needed to go ahead and buy a lovely new home.
most incredible adviser that goes above and beyond. She has helped me with 2 loans and has fought all the way for me as I have tricky circumstances with a low income and my own business. I could not speak more highly.
After banks taking forever with preapprovsl applications we gave up on them and rang Cathy, she got us our loan, with the bank we wanted, within days
Fantastic service which made the whole selling and purchasing saga so much less daunting
Thank you
Our initial contact with Smartline was through the Kent Town office which was disastrous, however, a friend recommended Cathy, who was fantastic. We have already recommended Cathy to our friends and had 2 attend her offices recently. Thanks Cathy !!!!!
Cathy was very helpful and accommodating, especially when the vendor wanted a rapid settlement. PS. Your survey needs advise of which is the high score, 1 or 10, I assumed 10 was high.
Always very friendly and helpful. Always give very trusting and valuable financial advice.
My husband and I looked at the calendar and thought wow, what better time to buy then the present. Cathy and Ann-Marie from smartline worked alongside us to get a loan that many other places didnt consider. In just four weeks we were signed, sealed and settled in our first home. Cant thank the team at blackwood enough. They have helped us step into the market and we will definately be back!
If it wasnt for Cathy we wouldnt be sitting in the house we love right now. A credit to her industry and we will be recommending her services to all family and friends.
Every time I have a question or if I need advice on property matters, Cathy gives her time and knowledge generously. I've been very impressed with how she conducts business and the team is equally good with any support needed.
I have dealt with Cathy Anderson for over 10years now from being independent to now with a growing family. She really listens to our needs & does what is best for us. I have recommended Cathy to many family & friends all with positive feedback.
Have used cathy anderson previously and was in my spead dial when we purchased our second investment property. Fantastic service.
This is the 3rd time I have worked with Cathy purchasing a property and her advice and the personal service from her and her staff has always been fantastic. We have already recommended her several times to family and friends and will continue to do so
Cathy is brilliant and we have always used her and will continue to recommend her also.
I've been using Cathy as a mortage adviser for years and have been very happy with the service.
Excellent adviser. Cathy looked at our future goals and optimised our loans structure instead of just looking at the immediate loan in front of her. Very thorough and we know we are in very experienced hands.
Very knowledgable. professional and friendly advice. I've already recommended and passed on Cathy's details to friends that are in the process of moving home. We couldn't be happier.
Cathy was great. She was very patient with us as our original plan was to renovate our house but due to costs it was much cheaper to build
I have used Cathy for many years, I have recommended friends to her (and they still continue to use her too). Cathy listens to what I have to say and works around my needs to get the best home loan for me. Without Cathy, I doubt I would have been able to keep my house.
Very professional and friendly.
At a time when my life felt like it was falling apart Cathy Anderson and her team took charge and made me feel like I was important. They found the best possible deal for me and made sure I completely understood what was going on at all times. The service that was provided to me was of the highest possible standard and I have recommended friends and family to contact Cathy's team if considering buying or refinancing. When the time comes to sell my home to downsize Cathy will be the first person I contact to organise the finance on a new property.
I have used the services of Smartline Blackwood before and will again. I recommend Cathy Anderson and her team to anyone looking at buying or investing property.
Cathy and the Team at Smartline Blackwood were instrumental in guiding us through a complicated refinance. Just wish we had undertaken the refinance sooner. We have referred a work colleague and family member to Cathy and both were extremely pleased with her knowledge and expertise. Thanks Cathy, we love your work. Andrew and Sue Sparrow
I was thrilled with the level of service and advice Cathy gave to me throughout the whole loan application, from the initial meeting until my loan was approved. Thank you
Susi
Excellent service a great team to deal with.
The girls in the Blackwood office were amazingly helpful and supportive - I really felt as though they were 'in my corner'. Would not hesitate in recommending them to anyone needing a home loan :)
Initially, I/we was/were hesitant to seek advice regarding our loan and other financial issues. After twenty minutes into our first meeting, I was confident that Cathy would act in our best interests.
Cathy has helped me on several occasions and each time she has been professional and friendly - making a daunting task so manageable. I would not hesitate to recommend Cathy and if necessary I will definitely ask for her assistance again. Wendy (no surname please)
I believe I received a very good rate for my home loan, that is flexible. Cathy knew exactly what I needed & knew the products well.
Cathy was such a great help to my husband and myself and she kept reassuring us through the whole process of purchasing a new house and selling our existing house. We have already recommended her as a wonderful Adviser to a friend of ours. Thank you once again.
Cathy has been very helpful for the entire process. She is a very professional lady, who provides a very professional service. She has provided us with excellent support. Will be very happy to recommend Cathy to other people.
Cathy Anderson and Alison (whom I spoke with the most) were just EXCELLENT!!!!!!!!!!!! in fact they both went well, weeeelllll beyond the word excellence!!!!!!!! I just couldn't believe how much Cathy helped me all through the process but also the very kind way they treated me....I have no family in Australia and I have been here 17 years and when I met Cathy and Alison it was like I met two angels that were here to look after me. I am a 39yo man and this might sound ridiculous to you but that is how I feel about them as not only they did their job in a very, very professional and very knowledgeable way but they did it in a very kind and very caring way. If i wanted, I probably could have found a better deal with some smaller bank or credit union, not too sure there, but what made me stay was how I was cared about. I am sure you know you have real diamonds in the Blackwood Smartline Team. Look after them because they are a magnificent group of people!!!!! Thank you very much!!!! Kindest regards,
Patricio Monsalve
I wanted to take over our home loan & pay out my former husband post divorce. With only a modest income, it seemed a long shot. However a recommendation from a work colleague to contact Cathy Anderson from Smartline Blackwood was the best thing I could have done. Three weeks to the day from our first meeting, I was the sole owner occupier of my home. I also had fantastic support from the other staff there with the fine tuning & financial advice. Couldn't be happier. Santa brought me a mortgage for Christmas this year!
My Heartfelt thanks to Cathy and her team
When Cathy was away she ensured that we continued to get the absolute best service,ongoing support and advise. Thankyou.
Cathy Anderson was professional, proficient and highly astute in the processing of our financial mortgage needs. We will be recommending her to as many people as we know in need of financial advice in the future. Thank you Cathy. God Bless.
Exellent service and advice.
My family recommended Cathy to me and she is better than I was led to believe
We have had several loans through Cathy Anderson and save us more money each time. Wouldn't use any other broker.
Fantastic only wish I'd come to smart line first. Could not have been in better hands. Thank you
Fantastic only wish I'd come to smart line first. Could not have been in better hands. Thank you
Communication has been excellent and prompt. We appreciate the time Cathy took looking at our financial situation and helping us to organise our finances and renew our mortgage to give us choices to reach our goals.
We felt very comfortable with Cathy & the other staff in the office who were all willing and able to help when called or emailed. No hesitation in recommending Cathy.
Cathy's advice and experience has educated, assisted and supported us in getting on the road to our desired financial future. Recommended to us and now recommended by us - unreservedly.
Great personal service from Cathy and Staff at Smartline Blackwood.
Cathy Anderson offers extremely professional service and her whole team was always very helpful. Overall I feel that we got the best loan product possible by choosing to use her services.
Cathy was highly knowledgeable and built a sense of confidence within us from the start. She happily answered all questions clearly and thoroughly and has provided prompt and succinct support throughout the process.
They were quick and very easy to deal with. The loan was approved efficiently and easy and they were happy to deal with changes at the last minute.
I was extremely happy with the service that Cathy Anderson provided. She is very professional and she makes buying a house a very smooth process. We wouldnt use any other broker.
Cathy was fantastic! I couldn't speak higher of her services and she really helped me have piece of mind with a process which would of overwhelmed me otherwise. I've already passed her number on to friends who are thinking about purchasing a home.
Reece made a very stressful situation easy to deal with. He was always helpful and always kept me calm and advised me though the process am still extremely thankful to Reece and the team at smart line
Yes , very good
I couldn't have asked for a more professional service. Not only was it great servce, it has been informative about turning bad debt into good debt. Further to this it has saved me alot of money in mortgage repayments after re-finanacing. I would definately recommend Smartline to all my friends and family that are in need of advice.
Cathy was amazing, super efficient and went above and beyond our expectations. We will definitely being going back and have already referred a few people to Cathy. We also utilised the financial advisor Alison to amend our insurance which saved us money! She was also brilliant. All the staff at Smartline at Blackwood were super friendly and helpful.
friendly, co-operative service.
I believe that Cathy went over and above to help me in my unusual circumstances. Cathy and the team in her office were wonderful and helped me understand my position and advise my best options. They made a very difficult time that much easier..Karen
Cathy and all the staff at smartline were awesome. Cathy gave us some sound advise to make our money work for us. Throughout the process she and all at smartline were always available and contacting at all times. We were so impressed with smartline that even though we bought in queensland we still sought out her help and will continue to do so whichever state we live in!!! We have recommended Cathy to several friends and my parents will hopefully be moving to queensland along with my brother and they will both be contacting Cathy and smartline for their purchases . Keep up the fantastic work guys!!!!!! Michelle and Bruce rice
Cathy provided me with a comprehensive understanding and personaliseed advice to assist me in the process of buying my first home. I found her very personable, patient and supportive. I really appreciate the help and advice she gave me.
Cathy has always been quite prompt in her replies and assistance. She is pretty switched on!
Very efficient service. I can rely on them to achieve what I don't have time, or knowledge, to achieve. Thank you.
Cathy Anderson is amazing, honest and straight to the point, she and her staff provide a great service that I would highly recommend.
Cathy Anderson from Smartline was very helpful at every stage of the loan process. She and her staff went beyond what was necessary and assusted not just with the loan, but with bank accounts and advice as well. I would definitely recommend Smartline to anyone looking for a home loan.
The whole team provide an amazing service. I spoke to 4 different people over the course of our exchange and everyone knew who I was and what and where our transaction was at. What was quite a daunting ask for me was such a breeze with the fabulous crew at Blackwood at the helm!
Cathy made buying our 1st investment property so easy. She set up the bank accounts to suit our needs which work very well. She helped us with any question we had and I would highly recommend her to anyone wishing to start investing in property.
Cathy was always available to speak to whether it was outside of work hours and even on weekends. Always felt like I knew what was happening with the process and I was very happy with the way she helped me.
Cathy Anderson has been a great mortgage broker to me for the last 5 years. Provides me great understanding of the market value, gives me the best advice of how to properly manage my finances. Would be lost without her.
We have used Cathy on more than one occasion. She was recommended to us by family members and we have since recommended her to our friends and business associates. She has always exceeded our expectations.
We were extremely pleased with judith, she is very efficient and nothing is too much trouble for her.
I would not hesitate to recommend Cathy to anyone in need of a mortgage adviser. Our situation was not typical and we were experiencing issues with our bank but Cathy immediately understood the situation and knew exactly what needed to be done to meet our needs. Her experience in invaluable but her personal approach is what sets her apart.
Unbelievable customer service!
Unbelievable customer service!
Delivered on all the promises, stayed in contact and well informed, knew her stuff and extremely professional. Fabulous to deal with! as were all her support staff. Big thank you
Excellent service as always. Cathy provides you with total confidence with her can-do attitude and evidently has a wonderful network of similar can-do connections which greatly help fast track through the maze.
Unfortunately during the process of getting my loan, others made Cathy look bad (No fault of hers), which at the time looked as if she was at fault.
Cathy is amazing, she has been of great help over the past few years with the changes that has been required for my properties. I couldn't ask for better help. (Credit to Anne-Marie too, she's also awesome, can't have 2 names selected on the form)
I have been dealing with smartline for the past 20mths. Everything we have put in to get finance for has been quickly organised and approved. We even got a kick up the butt for not sticking to our budget. Their consultants are to the point and tell you how it is. They know the industry well, are very friendly and effecient and are a pleasure to do business with. You just have to send through the details and everything is taken care of. I have reccommended Smartline to all my family and friends and I will continue to use them for many years to come. Neil
Cathy Anderson and the rest of the term provide excellent friendly and efficient service at all times. Nothing is too much trouble and they always come through. Cathy Anderson was recommended to me several years ago by my friend and we have used Cathy Anderson's expertise many times. I have recommended Cathy Anderson to my family, friends and acquaintenances and those who have used the service have been very impressed. One thing in particular I have been impressed by is that Cathy Anderson always recommends a product that will benefit us and our purpose and our income.
The service was targeted to our particular needs and it felt as though Cathy understood what our goals were. She advised us objectively whilst still provding a very personalised service. I would certainly use Cathy's services in the future and recommend her to others.
I have already referred a friend and my sister to Cathy Anderson as I was so impressed with the service she provided me when trying to buy my home. As a single parent it was important to me to make sure that I could afford my loan and when I spoke to Cathy she immediately understood my priorities and explained everything very clearly.
I am always overwhelmed by Cathy's personalised and committed service. She takes ALL the stress out of lending, gives the best advice&is just a pleasure to deal with. I recommend her to everyone! Just couldn't be happier with her dedication and service.
great very happy the girls at smartline blackwood are a1 would recommend to others
my accountant sent me to you why not set up a sausage sizzle or a picnic table up near food land even at blackwood hire to promote your selves i go to blackwood hire and did not know what you did or who you are, my wife went to doctors surgery next door didnt know about you and in this climate people need people like you
Cathy was very personable, efficient and helpful. She answered all of our "silly" questions - we were first home purchasers who had done very little research but had found our dream home and wanted to purchase - even though we had several outstanding debts. Cathy 's explanations were clear. Her advice was welcome. Within a few days our loan was approved and we are delighted with our new home.
When Cathy visited us it was our idea to actually look at selling our present home and build another house. Following discussion with Cathy about our present financial standing, Cathy actually talked us out of this plan in favour of a plan to decrease our outgoings to make living a bit more enjoyable. Thank you Cathy, I'm sure you could have followed our plan and increased benefits to you but you didn't, a true testament to the word professional. Thanks again Rob and Sharon Atkinson.
Cathy Anderson went beyond our expectations. Cathy went out of her way to make us feel comfortable and fully informed us throughout the loan process. I would highly recommend Smartline and especially Cathy Anderson.
My wife and I appreciated that Cathy was honest about our situation, provided us with good advice to set ourselves up for the future.
Ive worked with Cathy on a number of loans over the years and have always been extreemely happy with her service. The lower score above are reflective of slips in service from her support staff which, because of their tardiness in following requests and it had a ripple effect on the process. Cathy is great and I provided her with feedback and she dealth with the situation, however it did cost us valuable time.
Brilliant service.
Cathy Anderson was excellent and had the perosnal touch, understading immediately where the whole process can be challenging for people to negotiate. She was always avaiable to answer any questions and queries and made you the individual feel that you were a valued client. If you contacted her she would always follow up that day and offer sound advice and often outlined options to make decision making easier. I willand have recommended her services to my family and friends.
My husband and I have utilised Cathy's services for many years now and have referred her to everyone who is in the market for a home loan. We were so impressed by her knowledge, understanding of our needs and friendly but professional nature that we followed her from her previous employer to Smartline. An excellent advertisement for this company.
Cathy was fantastic right throughout the borrowing process and it is only thanks to her know how and tenacity that my family are now in our own home. I have already recommended Cathy to friends and family and will continue to do so!
I found Cathy to very helpfull and explained every think, so as we was to understand what was going on ,she was very contactable and made sure we if we had any problems that she would take care of them. Cheers John & Wendy
Cathy worked extremely hard to help us through a loan process that turned out to be very complex. She was persistent and patient, and finally we got what we set out to achieve - the house of our dreams. Thank you
I was near certin that my wife and i did not have the required to obtain finance enabling us to move. Cathy negotiated a fantastic deal for us, saved us money and made it possible for us to relocate depite the banks telling us it could not be done. we would, and indeed, have recommended Samrtline to others
Cathy and her team provided a fantastic service, she went above and beyond to ensure that I could own my home independently. Thankyou! My only constructive feedback is that the emails I receive are addressed to 'Julie' not Julieann as they should be.
Fantastic and honest service.
Cathy and her staff were great. We live 200km from her office and where able to do everything either over the phone or by email and mail. She made the who process very easy on us. Cathy was recommend to us by my sister and i would recommend her and your service to anyone. We had 2 mortages that we were expecting to roll into one but she could see the value of one off the properties, covered more the what was owed on the 2nd property, so now we own our dream home and only have a mortage on the property, that our children live in while they are studing. Thankyou Cathy. Stan & Hazel Lowcock
Thanks to Cathy/Alison we have organised income protection for & life insurance for my partners job which has previously been difficult to organise.
Cathy was extremely helpful with refinancing our home loan. She was very approachable and easy to talk to. We would recommend her to our friends and family.
Cathy and the team at Smartline Blackwood were amazing! I have reccomended them to all my friends, family and clients.
My wife and I find Cathy Anderson freakishly brilliant. I wish i could have given her 11 out of 10. Professional and makes it seem so easy after having a 5min conversation. I would and do strongly recommend Cathy
Freindly and proffesional,i felt that they explored every option, and i was happy with the end results.Also the free financial review was very helpful, I have recomended smartline blackwood to several friends.
Cathy & her staff always give consistently high levels of service, this is the third time I have been back to her.
Cathy and her team were absolutely fantastic. Cathy came highly recommended and actually exceeded my already high expectations! A big thank you to Cathy and the team.
The whole team were very helpful, even answering queries after my loan had been settled.
I would always use Cathy Andersons' Smartline business for all my future loan requirements, and I would, and have recommended her to any of my friends seeking financial help.
This is the second time I have used Cathy- she is well versed in the products available and offers a professional friendly service. Always contactable and easily accessible. Delivers what she promises. My husband and I would use Cathy for her mortgage services every time.
Cathy was very professional, friendly and knowledgable about the products available. She found an appropriate solution for me well within the time frame required. I'm sorry that I hadnt been to a mortgage advisor before.
I have switched from Mortgage Choice to Smartline with no regrets and have already recommended Cathy to my friends. I have total confidence in Cathy's ability and recommendations and look forward to a long a prosperous partnership with her.
Cathy was recommended to us by friends. Cannot fault the service she gives nor the attention to detail she provides. She clearly loves her job and it shows. Can't thank her enough for all of her help.
Cathy saved us $200 a fortnight on our home loan and made the process of changing banks extremely easy. Great Job.
Cathy is always helpful and a wealth of information when it comes to my home. She always puts me on the right path to make sure I'm getting the most out of my investments! It is obvious why she keeps winning all those awards!
Cathy was fantastic to deal with, she knows her stuff! Cheers
Cathy Anderson certainly made a very nervous first time home buyer feel confident and relaxed about the process of getting a home loan. Thanks Cathy
Can't fault any of the dealings I had with Cathy and her team!
Cathy is brilliant - not only as the best financial advisor, but as a person, she is lovely, approachable and confidant in her position. Thankyou smartline, once again xx
Our financial situation was quite messy yet Cathy managed to arrange our refinancing in a way that has left us in a much better financial position. Thank you! Have already recommended Smartline to friends.
I cannot speak for all the adviser that work for Smartline as I have only delt with Cathy and her team but I have already recommended Cathy to a guy I work with. I am very happy with the service she provided and intend to keep in contact with her to ensure i stay on track. Thanks
Cathy was prompt, efficient and friendly as always!
Cathy is fantastic, she provides invaluable advice in a comfortable manner.
This is the third time our family has used Smartline and I extended my appreciation to Cathy Anderson and her team for their advise and the work they do in processing loan applications
I would recommend Cathy Anderson to everyone. She came to see us at very short notice and opened up doors that a representative from the bank itself couldn't or didn't do. We are very happy with the service from beginning to end.
Cathy was excellent. We had trouble with our (then) current lender, and Cathy worked long and hard to achieve a great outcome for us, and moved us quickly, and painlessly, to a new lender. Great work!
Cathy and Marie have helped me beforeand i have always found them to be knowledgable and professional at all times. well done and i would and have done recommend to friends and family.
We were in a situation where our bank was very slow on providing us a response to our loan application and were at risk of losing the house we wanted to purchase. Cathy at Smartline solved the whole matter in days, providing us with incredible flexibility and allowing us to proceed.
The best home loan service we have ever had.
Cathy ensured that everything went smooth. After first approaching our bank , we were not happy with what they offered, and then remembering that we had used Smartline 3 years ago when we purchased our current house, we went back. We were not disappointed!
I was really impressed by the service provided by both Cathy and her entire team. They were extremely helpful and always answered my questions, and there many of them. Given I have no interest in Finance it was great to have someone who cared more about my money than I did. Would definitely recommend Cathy and her team to anyone.
Will absolutely recommend Cathy and her team to friends. I could not have purchased a property without her. I originally approached CBA direct regarding preapproval and was told to come back in 6mths as I was on probation at work (having just returned from the UK and started a new job) Despite having decent deposit, savings history and work references. A friend suggested I speak to Cathy, I saw her the following week. TWO DAYS after that, she confirmed my preapproval - with CBA!!! The whole process from preapproval to settlement to setting up the MISA was no fuss, Cathy and her team stepped me through the entire way and answered all my questions - including ones I didn't know I had! I felt like Cathy and Co were on "my team". Both my agent and conveyancer told me they wished all their clients had a broker like mine. Thrilled. And now happily in my own home, thanks to Cathy.
Have already referred Cathy to others.
My husband & I have been clients of Cathy Anderson for at leads ten years and she has always been very reliable, trustworthy and helpful. She has never let us down. She really knows what is going on. Thanks Cathy
Absolute pleasure to work with. After sale service second to none.
Thank you very much for all your advice and assistance through the process of buying our home. Your assistance was fantastic and Cathy is was such a lovely, friendly, approachable person. Thank you!
Cathy is so easy to deal with. We automatically contact her when we have a question to do with our loans/banking and have gone with her advice every time. We trust Cathy and are comfortable working with her.
Cathy was great, she couldn't have done any more to help us in our purchase of our new home. We have been with Cathy for many years now and will continue with her as she is a very worthy mortgage broker. Thanks
Judith is a friendly and helpful advisor.
Cathy and her team were wonderful. They went above and beyond what I would have expected.
The most important part to me was Cathy's patience, and ability to explain to in simple terms, the complex process of buying a house.
Cathy has a friendly and understanding approach to our requirements, she doesn't beat around the bush regarding advice and has been instrumental in assisting us with our financal arrangements. The service would be even better if our portfolio was atomatically reviewed internally (by Smartline staff) to ensure it was recieving market best results, and if the results identified a saving to us or improved our position, advise us of our options.
Cathy showed great empathy and understanding to our situation and understood exactly what we needed and would suit us.
Judith was fantastic through every step of the process and followed up progress on both sides of the fence. We have recommended her to many of our friends.
I wasn't advised what my repayments were by citibank. This is unusual as Nab and BankSA always told me up front so there were no surprises or risk of overdrawing. They are slo at sending paperwork.
Cathy always worked in with my schedule, coming to see us after hours and kept me up to date with the progression of my loan. She was excellent at returning phone calls.
Cathy is an amazing adviser, always available, and only a phone call away.
Cathy was extremely good and we felt went out of her way to make sure our loan needs were better than we were expecting.
Cathy's service was great. A bit of breakdown with the after settlement on the land loan, didnt get much information from the Bank. Cathy said some things would happen and they didn't. Some of it was out of Cathy's hands but it is all sorted now...
I really enjoy the interaction with Cathy & her team who make the whole process seem easy.
keep up the great work
over all i was so pleased with the service provided by the cathy and her team was great. it was very speed and quick process.
Cathy is brilliant
Ann-marie was superb!!! She kept us informed every step of the way and the process was both painless and dealt with with extreme efficiency!!!
We really loved the bubblyness from Cathy and the team. i'm sure they had a lot of work going on, and phone calls all the time, but we never felt as if we were a hassel. because we live in a different state all our correstpondance was either emails or over the phone, i never got the impresion i was "just another customer", it felt like they really new who were were.
Judith advised us of at least 3 options available and answered her phone very late in the day to support and advise us, highly reccommended.
Most liked - looked at a more diverse arrangement than simply taking a loan out, other brokers had not offered this.
I don't think anyone could have got our loan approved in less than 48 hours.
Very impressed, happy to deal with again!
Cathy's organisation of everything makes life easy.
Judith was fantastic
I felt Cathy makes u comfortable with everything and relates to you well. I have had friends and family use her several times since
Cathy was fantastic, so knowledgeable & helpful and went the extra mile to negotiate a good deal for me. I am ever so grateful! I have already referred 3 other people to her thanks to my great experience and knowing they will be in the best hands with Cathy's expertise and lovely personality.
I have used Cathys services six times., over the years my needs have changed and Cathy has been able to help me with planning our way through the years. I have reffered friends to her and only heard good things about her,
Not just Cathy but the whole team, Anne-Marie, maree and all the staff were helpful, cheerful and what really suprised me was that they all new our account, our needs and what was going on. great interteam communication
Cathy always responds quickly to any call if she is busy, as with all of the satff at the Blackwood agency.
Cathy does a great job of keeping you up to date with the latest issues on all things finance. We recently extended our loan for an investment opportunity and as usual was a no fuss and very easy experience. I don't think it could of been easier really.
Cathy was friendly but professional, she kept me informed (or ensured someone from her office did) of what was happening and anything I needed to do or changes within the market I needed to consider. She was flexible with times that suited me to complete any face to face requirements. I've already told others, she is who I would go to if I need another loan.
Keep doing the impossible as it enables our dreams!
Cathy was recommended to me by a friend. I appreciated that she was honest with and was impressed with her obvious knowledge and experience.
Cathy is very prompt in response and provides valuable suggestions.
An excellent service, I was thoroughly delighted with the outcome and I can't suggest any way to make it better.
Cathy Anderson is a real asset to your organisation.
Excellent service, i appreciated the follow up, when things didnt go to plan. I love the email updates with whats happening in the market place. I would highly recommend cathy to others!
Cathy was very informed and took the time to listen to what we wanted and to discuss all our options with us and found the best package for us. She was always happy to answer any questions we had. The whole team at Blackwood were extremely helpful. Would definitely use them again and refer other people to them.
Great advice and service.
It was convenient to be able to have a meeting at our home at an available time. Having a local office has also been most helpful. We have gotten to know the staff and Cathy as other family members have obtained finance, with her help previously.
It was a smooth, seamless loan process. My Loan was approved in 3 days and the settlement process was handled very efficiently.
Cathy was very professional and discrete, but also very down to earth and friendly. She took control and got things underway very quickly, which was exactly what we needed! Highly recommended!
Personalised Service by someone who cares
I WAS PUT AT EASE STRAIGHT AWAY AND BECAUSE OF HER EXPERIENCE CATHY WAS ABLE TO PINPOINT THE RIGHT LOAN FOR ME AND MY BUDGET IMMEDIATELY. CATHY HELPED ME IN A VERY SHORT TIME AND THE PROCESS WAS QUICK AND EFFICIENT.
I have always been impressed with Cathy's service and that's why i have used her for the last 5+ years and referred her to several people who also use her now.
Great and attentive service from Cathy. A couple of occasions i felt need to email and ask where things were at during the settlement. Delays from the existing financial institution were to blame not Smartline.
Our Accountant suggested we contact Cathy Anderson of Smartline (Blackwood Sth Aust)regarding a loan to cover the purchase of a property. The whole process was quick and easy and handled with absolute professionalism and efficiency. We could not recommend Smartline highly enough.....Richard & Lesley
I have been a client with Cathy Anderson for many years and have recommended CAthy to many of my friends. I cannot imagine using a different mortgage advisor. Cathy is professional, informative and always provides an outstanding service to us.
Every contact we have had with Smartline has been professional, efficient and easy. We loved that both Cathy and her colleague were able to come to our house on three different occasions as it is difficult for us to get to the office with four small children and work commitments.
Unfortunately Cathy went on holiday just as we got properly started with the loan applictaion, therefore had to deal with her colleagues, who to be honest had a pretty shaky start but receovered well. Would have liked to have seen a clearer handover of details when Cathy went on holiday as her staff did not seem to be aware of discussions we had had with Cathy and as a result initially submitted a loan application which was accepted but only on condition of deposit terms we could not meet. All ended well, but we could have done without the initial aggrivation.
Cathy Anderson was our advisor, i found her to be very professional, very thorough, definately knew her profession & marketplace, presented very well, easy to relate to & discuss options with yet honest which is what we really appreciated. I have discussed a number of issues regarding our entry into property investing & have found Cathy very available & willing to assist - in fact she goes over & beyond what i would normally expect which is why i will definately be undertaking repeat business with her. I would definately recommend Cathy to other propsective clients
Her enthusiasm and quick understanding of our situation, and presentation of options was outstanding.
Really liked Cathy's straight up approach. Extremely helpful, down to earth and I just felt comfortable with her immediately. Cathy was great and I don't think she could have been any more informative or helpful!
given the difficulty in getting finance through my existing bank and how much of a protracted process this was, it was amazing that i could get approval in a period of 4 days! amazing! although cathy wasnt always available one of her staff would make follow-ups. only down side was whoever the person was at the anz bank at blackwood - not your primary contact but the person i got in her absence - had attitude & had to be persuaded to help me!
If you had an 11 in the selection boxes I would have used it. Cathy is an absolute champion. She supported us the whole way. Cathy and her staff were always available and helpful and I always felt confident after any discussions that what we talked about would occur and I wouldn't need to follow it up like I have to do with so many organisations these days.
Cathy Anderson and her team were very professional, personable and likable.
Judith was great - friendly professional service with a personal touch - kept me informed along the process. Pleased to receive emails on interest rate / land tax info.
Judith was fantastic,got us the perfect loan for our needs and answered any questions straight away, and kept us up to date through out the process.
Was very happy with the service both cathy and anne marie.i am not good with these things and they both helped me with all the organising with the banks and forms.will always recommened .
Cathy was very infomative and helpful, suggesting options which I did not realise were available to me.
Communication was fabulous and all staff efficient and friendly. Even when Cathy was on leave Ann-Marie was great in assisting with my queries in a professional and timely manner.
I particularly appreciated Cathy's efforts and assistance to get full loan approval and arrnage settlement within two and a half weeks of signing contract. This was in lead up to Christmas and a busy time of year.
Judith made us feel that she did try her best to maximize our borrowing capability, which is very important to us at the current situation. And she also suggest that she can call the agent after we make an offer to make it stronger. It does help. Overall, she is a nice lady and always willing to answer our question. This is the main reason we switch and refinance because our previous broker is in Sydney while we are in Adelaide which make very inconvenience communication.
Cathy is the best in the industry
Cathy had to work extremely hard to get me approval due to past history involving ex wife and bad debt but she did it in the end and it is all good.
Cathys service is fantastic and we have recommended her to many of our friends. All the office staff are polite and helpful too.
I like the fact that talking to Cathy is like consulting your best friend for advice... the only difference is that you know Cathy will come through for you.
cathy offered good advice. she listens and understands what we need
It was a very good experience for us..It has helped us get our finances set up for the future.
This has been another 1st Class experience.
I felt we were given the information we needed, helpful advice without pressure and with the necessary time to consider, ask questions and follow up concerns or issues which required further clarification for us to comprehend fully the benefits for us fin
Personal service - good advice. Would recommend (and have done) without hesitation.
I appreciated her passion and extensive knowledge & genuine interest in helping us with our financial situation.
Cathy is up to date with the options available and I feel comfortable with the advice given.
I recieved a lovely thank you card for our business- very nice touch.
Fantastic service was provided, however with any service provider there is always scope to better yourselves/company. In saying that i was extremely impressed and satisfied with the professional service i rec'd.
The only surpise we had was the cost of exiting our former home loan. We did not expect this and we didn't discuss the fact that we could be charged. I understand you do not deal with PowerState, but advice to us about checking if there would be exit fees
Very professional and willing to meet our needs with coming to our home very after hours. very thankful of this. Did not feel that there was a fight to get a better offer as per the previous time using your service. this became an expectation after the fi
We contacted Cathy Anderson on the advice of our real estate company when we were in a sticky financial situation and in a state of considerable confusion and desperation. She gave us very sensible advice, calmed us down and allowed us to see a viable sol
We did feel a little rushed through the process, so would have liked to have had more time to look at the bank contracts before signing. I think that you should always send the bank contracts directly to your customers first, then arrange follow up meetin
-everything was organised on my behalf
Friendly and informative
Cathy was fantastic in helping me throughout the whole process and always kept me informed as to what was happening.
Thanks Cathy - was all great we appreciate your hard work. Regards
Sue & Steve
Every staff member has been delightful and caring over the phone, calls have been returned promptly and I've been kept informed of progress with loans, valuations and other personal matters.
Dear Kathy, we liked everything about your service We just liked the fact that we werent thoght of as another number we were actually treated like human beings and your help was so appreciated and we were kept informed all through the process and we new e
Sue and Cathy were nothing short of FABULOUS. I have recommended them to my sister, my sister-in-law, and my aunt - I have no doubt in their ability and capability. They followed up with me every step of the way.
Andrew and I liked most about your service was the friendly advice, support and most importantly the efficiency and one on one contact. We believe there is nothing more you could do to improve.
Very friendly and informative
Cathy Anderson has been amazing!
Cathy Anderson always helped with my many enquiries and nothing was ever too much trouble for her. I greatly appreciated all her assistance and expertise to help us realize our dream of buying an investment property. To add value to your service - just em
Very helpful and understanding of our needs, even as they changed through the process. Kathy was sometimes hard to contact, however this is expected with a busy schedule.
Service given was beyond expectation..even so far as a phone call on the morning of the auction - a saturday.
We have already referred a friend to Cathy and he is very pleased with her advice.
Outstanding service, and great communication by the Blackwood team. Sarah and I never had to make a phone call to chase up our progression during a desperate time to meet deadlines. Very professional and friendly. Nothing was ever too hard or dictated jus
no problems all good
Cahty was so friendly and helpful. She made the process really easy and painless and went out of her way to help. My budget is SO much better for it!
We were very happy that Cathy pushed Westpac hard to meet our settlement date. I was also very pleased that Cathy gave good advice about debt level and debt management and that we weren't being oversold.
Big thanks to cathy. Despite some challenges with the banks, cathy was very helpful and steered us through a stressful time.
Very helpful, accessible, polite and very friendly
I appreciated the home visit, due to kids it was alot easier. Cathy was very confident that our loan would be approved which set our minds at ease.
Cathy's advice has always best suited our needs. She is knowledgeable and understands our current and future situations. She makes herself available and is accomodating in that appointments are made that fit into our schedules.
Cathy Anderson is fantastic!! We have used her a couple of times before and each time we couldn't be happier with the way she has handled our affairs. We have recommended her to family and friends and will continue to do so.
Very personal & friendly service. Made a stressfull time a lot smoother.
A very personable service. I felt that all of my options were very clearly explained to me and that the best choice was made for my current situation.
The service provided was of the highest quality, and at all times we were made to feel like our loan was the most important. I have since recommended smartline - blackwood - to several of my friends who are also seeking finance for their first homes. I ho
Cathy always offers a terrific and personalised service. The only issue we have on this occasion is the surprise fees we copped from Macquarie which we were not expecting or advised of prior to signing. These were close to $8K. Something we are not at all
Even while my consultant, Cathy Anderson, was away on holidays, her team at Smartline were excellent at resolving some small hiccups in the transition proscess of the money exchange between banks
Not only was Cathy Anderson very friendly and efficient, the other staff within the office were also extremely helpful and a pleasure to deal with.
add value was great, including contact with conveyancer and tax accountant
Cathy is fantastic. We get personalised service and nothing is too much or too difficult for her. Overall I would continue to have Cathy as our advisor well into the future.
Cathy was positive easy going and extremely knowledgable I enjoyed my time with her and trusted her decisions
Cathy was going on leave and our loan had to be organised quickly and at the last minute because my husband was flying out for work. She was professional, efficient and we had to worry about nothing.
Prompt, personalised and professional service
Friendly, helpful and great advice.
Gave us some ideas how we culd grow our wealth through investment.
SMARTLINE has more than exceeded our expectations - and that of our friends/family who we have recommended them to. Cathy and her staff are always caring - as though it is their own family - we appreciate that - especially when its your own kids who are g
Cathy is now doing a fantastic job in this area.
Cathy is very personable and helpful and I recommended two family members to her already.
Amazing service and fast. You cant do much better!
The booklet was very useful, perhaps a breakdown of all house related expendidature ie where money goes: convencer, council etc
One problem that we encountered was that the banking institution that Smartline reccommended for the best loan type for our circumstances, set us up with an incorrect loan type. Cathy did a great job sorting it out for us but it did cause us considerable
I really appreciated the personal service offered to me by the consultant. I felt that my circusmtances were dealt with in a professional, non judgmental manner.
Cathy was referred to us by my sister. When we made first contact she was very accessible and dealt with us as though we had been dealing with her for years. Cathy was/is very professional, knowledgeable and willing to help out in any way possible. Her st
Excellent service from Cathy Anderson. This was our first home loan and she was fantastic, keeping us informed all the time and always happy to answer our questions.
Very personal, knowledgeable, empathetic and efficient.
I called and emailed many other businesses before I found Smartline and you were so much better than any of the others from day 1 right to the end and on.
Informative, knowledgeable, friendly. Id say many individuals that go through a Mortgage broker either have not time to do the research themselves or dont have the confidence or knowledge to make an educated decision themselves. Consequently your clients
Cathy made the whole process stress free and even though it was only a small loan and we have plenty of equity in our home it is still nice to be treated like a 'millionaire'
I was amazed at how simple the process was made and how easy it appeared to be to find the best option for our needs taht was available.
Cathy was very professional and listened to what we really wanted plus suggesting that we look at future goals. I liked the way she could readily come to our home and complete most of the work there as we have young children and this can sometimes be diff
We have recommended Cathy Anderson to quite a few people and know of 5 parties that are now clients because of our recomendation. The only disappointing part we find is that we ourselves receive nothing for doing this. Perhaps you should establish some ki
Very happy with the service provided. Cathy is a pleasure to deal with and anticipated our needs
I have known Cathy from her previous job and followed her across... she is an excellent consultant and I always recommend her.
Lucky for my I had no problem getting a great loan from someone else, who got back to me, I didn't have to chase them and got me an amazing product. My mistake was to have someone in a position of trust who When she said this is the best we can get.. I tr
I liked the personal service,particulary meeting close to my work which reduced stress .
We moved from ANZ to Adelaide bank solely because of the availablity of a fixed rate with 100% offset. So far our experience with Adelaide Bank has been disappointing. Internet banking is pretty ordinary and customer service even more so.
Friendly and helpful attitude, nothing was ever too much trouble. KEEP UP THE GOOD WORK AND WILL CONTACT THEM AGAIN IF WE NEED TO.
Loved Cathy and Sue and have already recommended them. Very helpful.
Our consultant was great with following up any queries that we had and they were done promptly.
Nothing really. This first interaction was great. Cathy Anderson did a great job... Thanks.
Time saved with good advice to boot.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
