Reviews
Average client rating
5/5 From 104 Reviews
Efficient, fast, polite and understanding....you are the BEST of the BEST and we cannot thankyou enough....
Building a home is the biggest stress we went through as a family. So many variables and a lot of things can go wrong. It's always nice to have a one constant that you can really really trust.
For us, Kristin, Renee and the team was that constant. They took all our stress away and helped us step by step.
Day, night, weekdays, weekends, public holidays, whatever it is, Kristin always responded and stood by our side.
Thank you so much team. Looking forward to work with you in our future properties as well.
Sensational experience from a first home owner. Thanks Renne MC FV Team
The Mortgage Choice Fortitude Valley under Caroline's leadership is the best one First, they are willing to listen to your needs, assess it, doing the financial figures before giving their best honest financial advise. Caroline will tell you straight in the face what you can or can't afford, not wasting time. I even tweak a couple times the purchase figures up or down, PI or interest only, variable or fix rates, there was no issues with Caroline and got the different financial scenarios emailed to me right away for me to review. She always willing to provide for the customers even doing this in midnight at times. The pre-approval process was seamless due to hardworking staff with customer focus and attention to details. After we have signed the contract of sale, it was all green light from there and Mortgage Choice Fortitude Valley was always there guiding us, constantly communicating, checking all statements and paper works were all in place until settlement day. There was no delay or hassle at all during the process. I would like to thank Caroline, Vicki, Michelle, Kristin and the whole team for the awesome service provided to us. It was a pleasure to have you in our side during this emotional and stressful time of purchasing our new home. Thank you
The Mortgage Choice Fortitude Valley under Caroline's leadership is the best one First, they are willing to listen to your needs, assess it, doing the financial figures before giving their best honest financial advise. Caroline will tell you straight in the face what you can or can't afford, not wasting time. I even tweak a couple times the purchase figures up or down, PI or interest only, variable or fix rates, there was no issues with Caroline and got the different financial scenarios emailed to me right away for me to review. She always willing to provide for the customers even doing this in midnight at times. The pre-approval process was seamless due to hardworking staff with customer focus and attention to details. After we have signed the contract of sale, it was all green light from there and Mortgage Choice Fortitude Valley was always there guiding us, constantly communicating, checking all statements and paper works were all in place until settlement day. There was no delay or hassle at all during the process. I would like to thank Caroline, Vicki, Michelle, Kristin and the whole team for the awesome service provided to us. It was a pleasure to have you in our side during this emotional and stressful time of purchasing our new home. Thank you
Thank you Renee and team
I chose this Mortgage Choice based on the reviews and I would have to say all of the glowing reviews are absolutely true. Everyone I have dealt have gone above and beyond. No question too silly and they are extremely helpful and insightful. Vicki, Renee, Kristin and team have been wonderful to deal with. I would highly recommend talking to this team. Especially if you are a first home buyer
Fantastic support for our home purchasing journey. Highly recommended.
Caroline and the team have just navigated us through our second home purchase as we moved to a more convenient area.
While buying and selling will never be a stress free process, it is made easier with the help of friendly professionals that get the job done
Thanks Caroline and Kristin in particular, but the whole team
Caroline and team are exceptional and proficient operators who have successfully navigated us through some quite complex circumstances on multiple occasions. We couldnt have achieved our financing needs without them and we would not hesitate to recommend them
We would like to thank Mortgage Choice Fortitude Valley for helping us with purchasing our home. In particular, Renee, our broker, for providing a relaxed and comfortable experience throughout the whole process. Renee was readily available to discuss any concerns we had and ensured we got the best outcome possible. We would also like to thank Kristin for her assistance and constant reassurance. We are so happy we used Mortgage Choice Fortitude Valley and highly recommend them.
Thank you again!
We would like to thank Mortgage Choice Fortitude Valley for helping us with purchasing our home. In particular, Renee, our broker, for providing a relaxed and comfortable experience throughout the whole process. Renee was readily available to discuss any concerns we had and ensured we got the best outcome possible. We would also like to thank Kristin for her assistance and constant reassurance. We are so happy we used Mortgage Choice Fortitude Valley and highly recommend them.
Thank you again
Jess and Patrick.
Incredible customer service, advice and support Great team
Mortgage Choice Fortitude Valley are the most dedicated, helpful and professional team you will find. Ive used Carolines team twice to buy property even though I live half a state away from their office. Their hard work has meant the world to me, during complicated applications to get everything successfully across the line. Thank you, Caroline, Renee, Vicki, and Kristin.
Id like to thank Caroline and her team at Mortgage Choice Fortitude Valley who have been involved in the process of getting my mortgage for my first home This has been a pleasant and positive experience which I attribute to the very professional team. I truly appreciate all of the work put in by Caroline in making this happen for me
Caroline was an absolute life saver. We had been messed around by another broker that had been recommended to us who basically abandoned us the day we signed a contract. So it was all a bit of a panic situation but Caroline and her team did a great job at saving the day. I only wished we'd spoken with her sooner and things would have gone smoothly. Kristin was also great to deal with throughout the journey.
This was our my wife and my first home purchase. Off and on over a period of about 3 years the team at Mortgage Choice helped us to navigate the lending market. They were super communicative, always ready to answer questions we had no matter how small or big they seemed to us. They helped us to choose a good lender and even advised a split-loan with one having redraw which was a fantastic idea. We would rate them 4.5 stars if we could. The only reason for half a star deduction is that occasionally there seemed to be a miscommunication between their team, e.g. things that had already been done or documents we had already sent that another asked for. None of these were show stoppers or caused any major problems though and I'm sure they have tons of customers they're working with at the same time so it's understandable. Thanks so much guys again for your help
Thanks to all the team. The whole thing has gone seamlessly and stress-free.
Caroline, Kristin and the team at Mortgage Choice Fortitude Valley were excellent Thank you so much Highly recommend
What an awesome experience I had getting a home loan through Mortgage Choice FV From the first meeting with Caroline, to every interaction I had with Kristin, Kyla and Vicki, the entire team was incredibly prompt, helpful and friendly. If you're looking for a loan, I would 100 recommend the Fortitude Valley team, they're great
Caroline and Kristin are great to deal with and make handling the bank easy.
The team at mortgage choice Fortitude Valley are great They are incredibly responsive and have really taken into account my individual needs. I would highly recommend them
Caroline and her team always go above and beyond Highly recommended.
A highly knowledgeable, responsive and caring team. From my first meeting with Caroline, I just sensed I'd found the right mortgage broker, Caroline dug deep to help find the right home loan for me. This is a hardworking team who always kept me in the loop, a team that provided adequate time to respond to requests and answered any questions I had thanks to Vicki and Michelle. Kristin, as loan processing manager also did a great job of keeping me calm on a couple of stressful occasions.
I had two glowing recommendations about mortgage choice in fortitude valley, I'm glad I made that initial contact because this team has helped me very much towards purchasing a fantastic property.
Thank you Mortgage Choice in Fortitude Valley
You really can't go wrong with Caroline and her team. They absolutely know what they are talking about and are happy to answer questions both promptly and informatively. Highly recommend.
A highly professional and helpful group of people. Caroline helped me get a suitable lender with a good rate and cash back whilst Kristin was exceptional in her communication during a drawn out settlement with a difficult previous lender. Thank you
Been using Caroline and team for loans for nearly a decade now and wouldn't go anywhere else as these guys rock. They do all the work for you and know their stuff inside out. Very happy customer.
Caroline is amazing. Her in-depth knowledge makes the process of dealing with banks, buying a property and understanding finances so much easier. She is calm, responsive and always there for advice or to settle your nerves when you are stressed out waiting. I have used Caroline's services to buy 2 properties and both times she has made this process seamless. Over the years I have recommended Caroline to a number of friends and family and continue to do so even 10 years later.
The team at Mortage Choice in Fortitude Valley were very professional and easy to deal with they help us with the best deal with all of the banks and got us the best rate.
They made the whole process very easy with out the stress of dealing with the banks and paperwork.
A big thanks to Caroline and her team.
Five stars and highly recommend to others.
Wonderful. Kristin, Caroline and the team are in the business of making peoples dreams come true. Im hard work when stressed - and they were patient and kept me focussed. Thank you Im so happy in my home.
Caroline and team are amazing, I can't recommend them enough. Their knowledge, advice, support, reassurance and responsiveness has made the whole process from preparing and positioning our finances to purchasing our second home extremely smooth and as stress free as possible.
Honestly could not recommend Caroline and her team enough This team was organised, professional, understanding, supportive, responsive and knew their stuff Caroline and her team worked patiently with me for over a year, as I searched for the perfect home, they worked with me the whole time - getting me the best pre-approved mortgages that suited my needs and requests.
Being a first-home owner too, Caroline and the team patiently explained and helped me to understand the process, answering all my many questions via phone, face to face and email. They were so supportive and reliable during a scary time of uncertainty - I am so grateful I went with them and am so beyond grateful to the help they gave me
An efficient, and clear process from start to finish. We received a diligent, enthusiastic service, provided by a team that always put our interests first.
Caroline puts minds at ease from the first contact. Other providers in the past were always good, the Mortgage Choice service from Fortitude Valley far exceeds previous experiences.
Absolute professionals thank you Caroline, Vicki and team at Mortgage Choice, Fortitude Valley. A fantastic experience.
Couldn't be happier dealing with the team at Mortgage Choice Fortitude Valley, especially Leigh and Kristin. Great advice and great service. Deserve six stars out of five. Have already recommended them to others.
Being first home buyers, we didnt really have much of an idea of the process to buy a house. Caroline, Kristin, Vicki and team were extremely helpful in guiding us through the process and very responsive to any concerns and questions we had. They made the experience of buying a home allot easier for us and would highly recommend if buying a house, especially in the current market.
Awesome , personalised service with great follow up. This is the second time I have used Caroline and her team and would highly recommend.
Caroline and the team at Mortgage Choice are top notch . Informative, friendly and supportive through the entire process. Always happy to answer all of my questions, regardless of how dim they were. Made purchasing a house understandable and attainable in this market
We thought the dream of owning our own home was vever going to happen we had lost all hope. We decided to give it one last shot and contacted Caroline and her Amazing Team at Mortgage Choice. They were incredible told us a realistic amount we could afford to borrow and helped all the way through the process making sure we had all the correct documents ect ready to submit to the bank we managed to get an amazing interest rate with a reputable bank and are now moved into our forever home and could not be happier.
Top notch service
The team at Mortgage Choice was simply amazing with us. We bought a house in the heart of COVID and it was no easy feat. The team really took the time to fully understand our situation and come up with different solutions and insights. We are now sitting in our brand new house with a very good value mortgage. Highly recommend
Caroline and the team go above and beyond to ensure they find the best option for you.
I could not thank Mortgage Choice Fortitude Valley enough for their support and professionalism when working with me to refinance and transfer ownership of my property. Located in Central Queensland I had struggled to find this level of service in previous financial matters and looked outside the region to find the knowledge and advice I needed. Caroline and Kristen, supported a complex international transfer of ownership for my property and supported not only myself but the conveyancing company also throughout the process. I will definitely go back to Mortgage Choice Fortitude Valley for all future property purchasesrefinancing and personal finance requirements.
Dealing with Caroline from Mortgage choice was simple and easy. Their online process was easy to navigate and very efficient. From the initial enquiry to settlement took about 6 weeks and I received regular emails and phone updates during the process. What made this even better is my salary is made up in foreign currency, tax free allowances in cash and overtime, some of which does not show on my payment summary allowing banks to question my take home income. Caroline knew exactly who I could refinance with making the process stress free and I got a very good rate. Thank you again Caroline.
Caroline and her team were absolutely wonderful to work with. They guided us through the best choices for our circumstances, and made the entire process so easy for us. We would highly recommend Caroline and her team who not only met but exceeded our expectations. Thanks for your help and support
Caroline, Kristin the team are excellent to deal with. They are prompt, professional and explain everything to ensure you understand the process. They work to get you the best deal and find a loan that suits your requirements. Couldn't recommend enough. Thank you
To Caroline and her fabulous team, thank you for taking all the stress out of finding the best home loan for me. All I had to do was find my dream property and you did the rest, always friendly and efficient. Thank you
One of the Best Brokers I've ever met
This team is amazing and I would highly recommend.
We spoke with Caroline to help with understanding our position to purchase our first home. When we finally found our home, Kristin and Vicki helped with getting through the paperwork and following up with all the relevant parties so things could go as smoothly as possible even though we were trying to organise finance during a lockdown.
Dreams do come true. Thank you Caroline for making the process so easy and guiding us. As a self employed couple you really where able to navigate us through that process and successfully provide us with exactly what we needed.
I wouldn't be living in my own home right now if it wasn't for the encouragement and hard work of Caroline and her team. She has helped me into two other homes over the years and this time, with a change in my circumstances and just after the royal commission, getting my application over the line was not nearly as straight forward as it had been in the past. Caroline knows what she is doing and she kept searching until she found a solution and Kristin kept me up to date and every opportunity. Thanks to the team for helping me into yet another home
Caroline and her team work miracles We have worked with Caroline a number of times and she's always been able to find us a solution, even when we thought it was impossible. If you want the best broker in Brisbane and the best home loan experience, contact Caroline to ease the stress of getting finance.
After Mortgage Choice Caroline and co delivered a fantastic result and experience with our first home loan we were extremely happy
They kept us up to date regularly with any information that was important to us as mortgage holders and imagine our surprise when they reach out two years later to proactively identify and assist us to reduce our interest rates with our provider
Caroline, and Kirsten, never gave up getting us into our new Tassie home. There were many hurdles due to our changing circumstances, and a volatile market. With Caroline's help, we got there and couldn't be happier. A beautiful home, with an affordable mortgage. Third time we have utilised Caroline's service. 5 every time. Thanks.
Excellent service. Thanks very much to Caroline, Kristin and the team at Mortgage Choice in the Valley. They were prompt and knowledgeable and helped me navigate the unknown world of mortgage application with ease. Thoroughly recommend.
We reached out to Caroline her team at the last minute to help with our home loan application and she couldn't have been more helpful. With her assistance, we are now settled in to our new place and loving it I couldn't recommend them highly enough.
This is a massive shout out to Caroline and her team at Mortgage Choice Fortitude Valley. You made our refinance a breeze, being patient with us, professional and the communication on the process was great - making it less stressful. I would highly recommend Caroline and her team, they are just awesome
I would highly recommend to any prospective buyer
Caroline, Kristin and Nicole from Mortgage Choice helped me obtain our family home. Being single mum with two kids, no one was willing to even discuss the possibility of owning a property. I was always told no, and that no bank will lend to single mother, it is too risky.
Well they were wrong. Ladies have worked extremely hard in finding me the best option and the follow up conversations after they had completed their job, just making sure things were working smoothly.
No questions were silly enough or hard enough for them, they have made the process so smooth. They have honesly from the start helped me understand everything, every step of the way. They are easy going and friendly nature made me feel very comfortable and i owe it all to them.
I could not be happier with the ladies and would highly recommend their services to any prospective home buyer.
Fantastic service, Mortgage Choice will hunt out the best options for you, no matter the challenges We just moved interstate with a sellbuy and are finally all done thanks to Mortgage Choice Fortitude Valley.
Our requirements were pretty complicated - and dealing with banks is so daunting. It was sooooo good to have Caroline and her crew organise things for us. Could not have asked for better service - prompt and thorough.
I highly recommend Caroline Jean-Baptiste for any property finance. She's great at listening to our needs, explaining the process and providing the best solution on time. And she's extremely kind and caring, which makes the entire process less daunting. Thanks Caroline
Exceptional Service from Caroline Jean-Baptiste and her team. Fantastic communication, always being available to take calls and explain the process along the way. No issues at all for meeting our needs buying an interstate property. We would highly recommended using Caroline and her staff.
Mortgage choice have been excellent, Caroline and now Patrick have both been tremendously helpful and we are really grateful we found them.
Caroline and the team have helped me with investment and owner occupied purchases and several refinancings over almost 9 years. Some of these for interstate properties.
Each time their service has been friendly, helpful and proactive and they are always available to answer any queries I might have. I have recommended them to several family members and friends.
Thank you for your help and assistance during the process.? I will definitely recommend your services to anyone looking to obtain a home loan.
Exceptional Service from Caroline Jean-Baptiste and her team. Fantastic communication, always being available to take calls and explain the process along the way. No issues at all for meeting our needs in buying an interstate property. We would highly recommended using Caroline and her staff.
10 years ago I bought by first home in Ashgrove. Living in New Farm at the time, I just rang the local broker (what good fortune that it was Caroline's office). She made the process of buying our first home extremely easy.
Fast forward 10 years, and now living at the Sunshine Coast I knew who to call when we decided to purchase our second home. Buying a home can be a stressful process, but Caroline and her team take the extra steps to ensure the process is as smooth as possible.
With an auction date already set, a seven day finance clause was stipulated by the sellers of my new property. Caroline and her team took this on, and made sure they did everything they could to ensure we secured the property within the 7 days, avoiding the need to go to an Auction, and giving us a beautiful family home on the Sunshine Coast.
We couldn't be happier, and I truly believe that other brokers would not have been able to achieve this quick result. Not only did Caroline and her team complete the process promptly, they did it professionally and they were an absolute pleasure to deal with.
I have already recommended Caroline numerous times before to family and friends. If you are looking for a Mortgage Broker I can only strongly recommend Caroline and her team. Professional, polite and an absolute pleasure to deal with.
Our experience with Caroline at Mortgage Choice Fortitude Valley has been fantastic. It's fair to say that we wouldn't be in the position we are in today without her influence, encouragement and guidance!
Rest assured, we have sung her praises long and loud and will continue to do so!
Caroline I just wanted to say thank you so much for all your work. Alicia and I are extremely satisfied with the service that you and Kristin have provided through this process.
I was extremely impressed with the professionalism and patience I was treated with at Mortgage Choice Fortitude Valley. The entire process was almost 3 years and they helped me the entire way with gentle reminders and advice. Thanks again Caroline.
Thanks once again for your fantastic work, and financial brilliance. I know I usually present curly problems to solve and am an endlessly eager beaver, but you handle it all beautifully. We are thrilled to now be co-owners of the house where our daughter will grow up. Thank you so much.
I was referred to Caroline by a friend and I am so glad I took her excellent advice. After 1 phone call Caroline had given me an idea of what amount I could ask for and which bank was right for me. She did all the running around, got me a better rate than if I had of approached the bank directly. Wait time from when I had supplied all necessary paperwork to getting the phone call I wanted from the bank was 1 day. Yes a 1 day turn around! She aced it. Thank you Caroline and Team.
Caroline was available, helpful and very knowledgeable in relation to the whole process of refinancing. She listened to our needs and ensured a range of suitable products were detailed for our consideration. We wouldn't hesitate to use her services in the future. Highly recommended.
You were OUTSTANDING! Thank you, thank you, thank you for all the running around you did on our behalf. You practically spoon fed us through the whole process which was very much appreciated with everything else going on around this application.
Thank you!
Prompt, professional yet friendly. I felt confident that I was being looked after, that calls would be returned and queries would be followed up. No question or issue to big or small. Fantastic overall service.
Exceeded my expectations AGAIN! So easy to do business with - I'll never go directly to a bank again
We were blown away with how streamlined the whole process was. It was a real pleasure to get our loan through you. So much nicer than going directly to the bank!
The service was professional, friendly and personal, we felt Caroline listened to our needs and understood our situation. We were very happy with the advice given and would highly recommend this business.
Caroline and her team were a pleasure to work with. Caroline provided very clear information about our home loan options and provide prompt responses to our questions. Along with her team, she ensured our loan applications were processed smoothly and in a timely manner. Caroline was recommended to me by a friend and I will certain recommend her services to others in future.
There wasn't anything more that Caroline and her team could have done for me. Exceptional is a word that I comes to mind.
Great advice, continual ground work that the team did, whilst also being overseas I couldn't be happier with every extra effort that was made. It's the second time I've used Caroline, I would always go back, and recommend at the drop of a hat.
Everything went very smoothly especially as I'm only experienced in the UK process of buying property and mortgaging. Good advice and helpful staff
We placed an offer on a property only days before leaving overseas so we were a little stressed that we would miss out. This was however no problem for Caroline and her team. All paperwork was processed as quickly as possible, our queries answered promptly and we were kept up to date the entire time. This allowed us to make a successful offer on our home and enjoy a stress-free holiday, thank you.
You have done an awesome job once again. Thanks for making this happen. Caroline, your positive attitude is what we appreciate the most.
Keep up the good work - it is faultless. Extremely accommodating and a seamless experience.
LOVE YOUR WORK!!!! 2 mortgages now, and still a happy customer.
Caroline Jean-Baptiste was exactly the right combination of all the facets of a good broker. She kept in contact prior to signing up without exerting any pressure. She gave a flexible service coming to my work and home on numerous occassions. She displayed a confidence in her products that inspired stress free decisions. Her team are most efficient and communicate effectively on all issues. I'd commend her to anyone who thinks they can do without a broker.
Thanks Caroline and thanks for all your patience and wonderful help.
You have made this a very easy process for us. We will have no hesitation to recommend your services in the future to people we know. With heart filled thanks.
Caroline was great to deal with, particularly assisting us to find a flexible loan to work with our complex circumstances. Everything went well and we were kept up to date all along the way. I can recommend Caroline's office and Mortgage Choice to anyone wanting an easy and informed process.
I have been extremely pleased by the service I have received from Caroline and her staff - from the initial contact, through the loan application and approval process, Caroline and her team made what i know from prior experience can be a stressful time to really a painless experience!
To know that Caroline has an excellent support (Janet) we felt we were in good hands. Caroline also has a great overview of the available home loan products on the market and assisted in re-structuring our loan to our interest looking long term. Another great work again from Caroline and would definitely use her again in the near future. Give us three years!
As usual, Caroline & her team make what would normally be a stressful, confusing thing; a far less traumatic one! Knowing I don't have to worry about anything makes my life much easier every time...wouldn't trust anyone else with my financial needs...
We were extremely impressed and happy with the service you and your team provided. You made what is a daunting process very simple and were able to not only find us a great deal and complete and process our documents efficiently, but educate us along the way. Your office were very efficient, staying in regular contact with us and following up on documents as required. Overall, the service was flawless and I have highly recommended you to a number of our friends and family. I would not hesitate to engage you and your team in the future.
My wife and I decided that we were ready to buy a home. We phoned our bank and their mobile lender came to see us. She gave us an indication of how much we could borrow and we thought we were ready to go.
Armed with this information, we went out and bought a house for an amount less than they’d told us.
We lodged the loan application with our bank and, to our surprise, we were knocked back. We were told that the bank would not lend us that amount, even though it was less than their mobile lender had indicated. This process took about four weeks, with no result and we were fearful of losing the house that we’d fallen in love with.
We then called Caroline Jean-Baptiste from Mortgage Choice Inner North Brisbane, who we’d met with a couple of years ago. We told her of our predicament and she came straight out to see us. She entered all our details into her software program and came up with a match. She'd found a lender who would loan us the amount we needed.
Within ten days of phoning Caroline we had an approved loan. Our situation had gone from almost hopeless and really stressful to a done deal. We had our finance. We could settle on our home and we were incredibly happy with Caroline’s service. She was absolutely amazing and a pleasure to work with. She explained things in really simple terms so we could understand what the lender needed from us and she made it happen fast.
Caroline understands the system in ways we didn’t and she knows what each lender is looking for, and, for us, that was the difference between using a broker and going direct to our bank. She found the solution and made it work.
Next time, we’ll go straight to Caroline, and we’ll tell our friends to as well.
Working with Caroline and her team to secure our mortgage was incredibly easy - especially considering we are based in Melbourne and they're not I wouldn't hesitate to recommend the services of the Fortitude Valley Mortgage Choice team to anyone. They're a professional bunch who will manage the process for you and guide you along every step of the way.
The team at Mortgage Choice Fortitude Valley did a great job for us. After meeting Caroline almost 10 years ago, we have been able to build a property portfolio and buy our dream home without having to sell. The team managed our application through what was a stressful time for us but they kept us up to date at every step along the way. Caroline's experience shows and with her recommendation of how we set up our loans, it gave us the ability to grow our portfolio. Highly recommended
Caroline has been a wealth of knowledge and advice from Day 1. Her team are also very friendly, supportive, and take the time to understand my needs. I highly recommend their services.
Caroline and her team have been wonderful each time I have needed a loan. They have kept me up to date every step of the way and made me feel like I was in safe hands. I would highly recommend Mortgage Choice in Fortitude Valley for anyone who is looking for a home loan or investment loan.
Friendly Service and amazing team - no problem too big or small to deal with
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
