Reviews
Average client rating
5/5 From 165 Reviews
We were recommended Adam from a friend and will be recommending Adams services to all our friends going forward.
Adam was incredible every step of the way he was diligent, kept us informed every step throughout the process, explained things to us in details which was helpful being first home buyers, kept us on the right track even when we were tardy with providing him information and was highly knowledgeable and took the stress out of the whole process. We ended up obtaining approval in record speed
Highly highly highly recommend ??????????
Adam Kay is the best
Adam was thorough and easy to deal with. All our enquiries were dealt with superbly and he made the entire process stress free. Thanks Adam.
Adam was absolutely fantastic at what was a stressful time. He kept me up to date and worked tirelessly to get a result and I would highly recommend him to everyone. Thanks Adam for your guidance and patience it was very much appreciated.
Been dealing with Adam for years and wouldn't use anyone else, always feel he's doing his best to achieve the best outcome for us
The process of moving banks was a lot slower than I had hoped for as the amount agreed wasn't reached in time for initial settlement. 1.5 weeks after settlement I am still sorting release of my parents property (security) and paying a fee for that, which is also not ideal as I thought everything was finalised and paid for upon settlement. I believe that to be down to ANZ and nothing that Smartline did. To improve the experience, if settlement could happen on the expected initial date instead of postponed twice, that would be the ideal scenario but, some things are out of the Smartlines hands, as a lot of the proicess lies with the Banks themselves. Adam was very good, easy to contact and friendly as always.
Adam, was great, well organised and very insightful to our loan needs. Thank you for your service
Great service, as always. Thanks Adam.
Very helpful as always - have referred my brother on who Adam has now helped and made a considerable saving.
So Adam helped us refinance our home, he was very professional and knew what he was talking about. He was readily available to answer any questions we had and was quick to respond to emails and issue any paperwork to the bank. Adam made for a very smooth loan transition and made it easy.
So Adam helped us refinance our home, he was very professional and knew what he was talking about. He was readily available to answer any questions we had and was quick to respond to emails and issue any paperwork to the bank. Adam made for a very smooth loan transition and made it easy.
As first home buyer we had not enough information and it was confusing until we found Adam. He shared an important source of knowledge and support
with us. We are very happy for the service you provided.Thank you so much Adam.
Best Mortgage broker around, great service & communication
Best Mortgage broker around, great service & communication
I have used Adam Kay several times over the years and referred him to anybody that has ever asked without hesitation. I thought customer service was a thing of the past until Adam helped us for the first time.
I have used Adam Kay several times over the years and referred him to anybody that has ever asked without hesitation. I thought customer service was a thing of the past until Adam helped us for the first time.
Adam is gorgeous. Made my home buying experience so easy. I’ll definitely recommend him to anyone, hands down.
Adam was great to deal with. We have already passed on his details to a number of people. We would 100% recommend using Adam as your broker, we felt like we didn’t really have to do anything at all!
Adam has been exceptional with his support and communication. I have regularly recommended him to friends and family without hesitation. Thank you as always Adam for you continued support.
Adam has been exceptional with his support and communication. I have regularly recommended him to friends and family without hesitation. Thank you as always Adam for you continued support.
Adam's service is top class. Always a pleasure to deal with him. Already recomended him to friends.
Thanks Adam
Adam's service is top class. Always a pleasure to deal with him. Already recomended him to friends.
Thanks Adam
Adam is a legend have used him before smart line needs to pay him more he really earns his money's.
Adam is a legend have used him before smart line needs to pay him more he really earns his money's.
We have used Adam Kay to purchase three properties now and his service has been excellent every time. He's always happy to take queries about our loans and the general market and actions our requests in a timely and friendly manner. We will continue to use Adam and keep referring him to our friends and family!
Adam was amazing to deal with yet again. We have used him in the past and would not ever hesitate to use his services and or recommend him onto others
Adam was amazing to deal with yet again. We have used him in the past and would not ever hesitate to use his services and or recommend him onto others
Very helpful. Evening was done write and quick
Adam was very professional and reassuring with all the questions I had, he kept us up to date and got our loan approved very quickly.
Excellent service, highly recommend.
Thanks Adam!
Victoria & Alexander Buchanan
Adam was nothing short of exceptional! We were presented a range of options from a range of banks and when it was time to make a decision, he guided us through the options that best suited our current lifestyle. All questions and concerns were addressed without delay so we were 100% confident going into settlement. Cannot speak highly enough of your service Adam!
Adam was very helpful and kept us up to date with what was going on the whole time. We really appreciate the hard work he put into our loan.
Great service!!
Adam couldn’t of done anymore to help us was always happy to talk us through everything. 100% would and have already recommended him to family and friends
Adam has been a legend, he has been so helpful and we wouldn't have bothered refinancing if we didn't have him to make the process easy. Thanks so much
Adam has been a legend, he has been so helpful and we wouldn't have bothered refinancing if we didn't have him to make the process easy. Thanks so much
Always approachable and helping
Adam was always ready to take a call or reply to any query I had. His professionalism and attitude toward myself and my family was above and beyond. Terrific all round service, highly recommend.
Adam was incredibly helpful and made the process so easy. I cannot recommend him enough and will definatley be using him when I buy another property.
Adam was fantastic. We have been using him for several years and would recommend him to our family and friends. Thanks for the great service !
Adam was recommended to us as mortgage broker for new (transportable) house loan, from the first phone contact till the final document signing he was more than helpful and kept us informed as loan application progressed. Highly recommend Adam Kay.
Adam was brilliant throughout. Couldn't recommend enough!
Adam went above an beyond for me, I was new to this whole process and he made it ever so simple for me. I constantly asked questions and sent emails, nothing was too much or too hard for him. Very very good service. Thanks mate!
Buying a property is a tough decision and a very daunting one. Adam made that all so easy. He communication and friendliness is spot on and never pushes you for anything. I would highly recommend him if you need advise.
Adam Kay is highly knowledgeable and helped us in each and every step of of the way.
Adam kay is great to deal with and makes the loan process smooth and stress free. Adam is always available to help and had a varst knowledge of finance. Warren N
Adam is excellent. His customer service impeccable. Adam kept me informed throughout, understood my needs and was very encouraging and supportive. I have used his services several times now and remain very impressed regarding hos professionalism
We have used Adam Kay several times and he gives me faith that customer service still exists - particularly in the finance sector. Adam was referred to me and I suggest people use him wherever the conversation arises because he is a total pro.
Adam has always gone above and beyond to assist me. He has always ensured that I understand every aspect and is always available to discuss options. I appreciate his ongoing support and would recommend him to anyone without hesitation.
Adam! you great. Really happy with the service. Highly recommended.
the experience was really good with Adam. Any queries, questions or information needed he was there to answer them for me as a new buyer. helped me learn about mortgage.
Would definitely recommend him to my friends/family or even anyone in the future.
thank you
Adam was both personable and helpful from the very first meeting, with great advice and communication. The loan application was virtually seamless and we commend Adam highly for his professionalism.
Our experience was great from start to finish he was very informative and helpful whenever we needed guidance. With it being our first time buying a house we had a lot of questions.
We have nothing but positive things to say about Adam.
From the first phone call to his congratulating us on the mortgage and purchase of our family home he could not have handled the process better.
Adam was flexible in regards to meeting us once our children were asleep. Adam was organised and ensured that the process was relatively quick. Adam answered all of our questions and alleviated any concerns we had. Adam also followed up the progress of the application with the bank and contacted us with any news during the process.
We would happily recommend Adam to our nearest and dearest and thank him so much for helping us with our loan.
Andy and Sayward.
Adam was great to deal with all the way through and was always available to give advice or point us in the right direction.
Adam does what many don't, he delivers on what says he can do
Adam was great and helped guide me through the entire process from start to finish, will be recommending his services to family and friends for sure. The ongoing reviews are also a great service and I look forward to working with Adam again to ensure I continue to get the best loan deals available.
Adam, was great thanks very much. He helped get us the actual loan we were after, advised us to wait a little and we got a better loan rate. He kept us up to date throughout the process. This was the first time I have ever used a broker, usually handling all the bank dealings myself, and we will definitely be utilising his services again. Thank you.
Adam has been my go to man for my financial needs: professional, honest and always comes through with my requirements.
Couldn’t recommend his services highly enough!
I felt that Adam was so helpful and always there if we need to ask questions. He made the loan process so easy and i would go through him again.
As far customer service goes Adam was extremely professional and friendly; he made the whole experience seemless for myself and my son Luke. Adam matched our needs and financial situations to the best product and communicated frequently to ensure we were kept up to date with the process. I know for a fat also that the real estate agent couldn't praise him enough and had never had such a smooth hassle free dealing deal. I will definitely be using Adam in the future. Regards Sue Hawke
My wife and I were very happy with the service we received from Adam. He was always punctual when meeting with us and fitted into our schedule. Without having to change Banks, Adam was able to update our existing accounts and in doing so was able to get us a great interest rate on our new loan as well as a better rate on our existing loans.
Adam Kay was spectacular in his role as our advisor. I highly recommend his services to anyone looking for a financial broker.
Adam has always gone the extra mile to be helpful, timely and efficient
Adam got to know us really well which helped to chose the best outcome in terms of buying approach of our new home.
Cannot be happier than what services I received from him. He made sure I always felt like the one and only client of his, always responsive, comforting in times when financial decision was crucial. He is very knowledgeable in his area, no questions you could not ask.
I already recommended him to other prospective buyers!
Helpful, easy, friendly and quick. Saved me $600 a month so I\'m happy. Cheers!
The service we have received from Adam is of a very high standard. I have referred him to members of my family, friends and work colleagues with positive results every time. I am positive that I will call on Adam for all and any finance needed.
Regards
Val de Souza
Adam was extremely helpful and patient with our complex circumstances. We were very lucky to have had Adam\'s assistance with all the finances and we would have no hesitation recommending him to anyone.
Adam made it so easy and stress free .
I had such a good experience with Adam! He answered my millions of questions, picked up on when I was pretending I knew that he was talking about but really did and explained it anyway. He made me feel very comfortable and definitely knew what was what in the industry. I would and already have recommended him to friends and family. Thanks so much Adam.
This is the third time I have used Adam as my broker. I work away so my time in Perth is short, and Adam goes above and beyond to help me with financing my property. I hear alot of story\'s at work about poor service from mortgage brokers. I am 100 % confident recommending Adam to anyone in need of mortgage advice.
As first home buyers, we were a little nervous about what direction to take with our first mortgage broker. Adam Kay was brilliant , he was patient and explained everything in terms we understood. After choosing Smartline, Adam kept us informed and touched base regularly to make sure we were ok.
Since then, we have used Adam for three additional loans and refinancing.
Thanks guys
we found adam to be of great help. he was polite, on time and was more than happy to explain
what was happening.
Adam went out of his way to help us out and suit our busy lives. We believe his advice was of top quality and we were extremely impressed with the speed in which he was able to make the applications and receive the approvals.
Will definitely recommend Adam to others and in fact have already recommend him to some work colleagues.
I cannot speak highly enough of the great service I continue to receive from Adam.
He has been looking after me since I bought my very first property 4 years ago.
Not only is he highly skilled and knowledgeable in what he does, he is easy going and extremely patient and makes this whole mortgage/finance topic less painful and (actually) fun.
Truth be told, my brain flat-lines when it comes to anything relating to ‘mortgage/finance talk’,
so it’s comforting to know there is someone there who can make sense of it for me and who is there looking out for my best interests.
Adam went out of his way to meet with us at various stages of our refinancing so that we could ask questions in person as well as get the forms turned around in a timely fashion
Adam Kay at smart line is a legend great service I have and will recommend his service to anyone and everyone thanks very much.
Adam has been great since we have meet always goes out of his way to find the right loan and gets it sorted quickly
Thank you Adam Kay for going above an beyond! You put my mind at ease may times during the application process. Especially for a first buyer you took a lot of the stress out and helped to make things clear and easy!!
I would like to thank Adam Kay for providing me with some of the best customer service I have experienced since living in Perth these last 3 years. Adam was friendly, professional and fantastic. He was the easiest part of my first ever home purchase in Australia. I\'ve already recommended him to others.
Thank you so much Adam.
Adam made the whole process so easy and simple. I am not sure if we would have done it if it wasn\'t for Adam, and i am very glad we did.
Adam was very helpful, understanding and knowledgeable. He promptly followed up on necessary occasion and made, what as a highly stressful situation, manageable. Thank you and I have recommended Adam to others.
Adam was THE BEST! Made it so easy and helped us every step of the way, as we really had no idea being our first home. We had seen a broker before hand who made it seem \"too hard\" for our situation, Adam made it easy and got it done :)
Couldn\'t be happier and would 100% recommend to anyone else.
Thanks again
We had Adam as our broker, he did an awesome job and i would have no problems recommending him to anyone. he contacted us regularly and kept us updated as to where our progress was and made us feel at ease. thank you Adam for your help!
Both my wife and I were delighted with the service which was provided to us by Adam. He made the process as stress free as possible and was contactable at all times. We will most definitely be recommending Adam to our friends and will continue to use Adam in the future.
Adam was proactive in all areas of the process. He was helpful and professional and kept us informed at all times. He even dropped some docs into us rather than posting to speed up the process. Our settlement agent also complimented him by saying he worked very hard.
Friendly, professional service and easy to contact. Would definitely recommend.
Adam always kept me up to date with what paperwork was required and chasing up the banks to make sure settlement went through on time. Very good communication.
I was really nervous about buying my first home, but Adam explained everything so well and was always keeping me updated and answering my questions, I became a home owner before I knew it! I couldn't of done it without his support, advice and recommendations. Thank you :)
This is the second time we have used Adam to assist us with our home loan (once to re-finance and secondly to purchase a new home) and we have been more than happy with his professionalism, keeping us up-to-date on all progress and always responding to communication promptly. We would (and have) definitely recommend Adam to friends and family.
Adam was very efficient and always available for any questions. If busy, he always replied promptly and with good advice. Settlement group were friendly but needed prompting in a couple of instances, saying that, I believe they gave me quite a reasonable rate for their work. it was just a little unnerving for a first time home buyer to work with them as they weren't always clear on what I needed to give them to get the job done.
Adam was very accommodating with meeting times and also taking the time to explain documents to me. He told me an estimate amount I could borrow in our first meeting and I found something that very weekend that was within my amount and now I have my dream house! I was very happy with the service and I will certainly recommend Adam to family and friends looking for a mortgage adviser.
We really appreciated having Adam Kay as our mortgage broker. Not only was he incredibly easy to get in contact with, he was super efficient, knowledgeable and kept us in the loop throught the entire process. He blew our expectations after some previously average dealings with banks. I would have no hesitation in recommending him.
Great service, Adam was very knowledgeable, followed through with every step of the process and was quick to help out where needed.
Great help throughout the whole process. Very informative, which made for a hassle free purchase.
Adam Kay was fantastic in advising me and answering my numerous phone calls. He was always polite and his knowledge helped us get the deal we wanted and in very good time. I would, and have, recommend Adam to anyone and we can't thank him enough for his help in securing our dream home.
Dealing with Adam kay at Smartline was seamless. Not only did he do all the leg work he also kept me informed at every stage of the loan process. Adam recommended other people and services associated with purchasing a property that were also very helpful and professional. I would highly recommend Smartline.
I've meant to write to Smartline for the past six months re the service provided by Adam Kay when I purchased my first home six months ago ... but settling into the new life has kept me preoccupied. Adam did a great job keeping me up-to-date and providing information without treating me like an idiot. Very, very importantly, on all occasions he listened quietly while I explained my situation and concerns or asked questions, smart or silly, and provided answers that proved he'd actually been listening and thinking about what I had to say. Adam deserves either a pay rise or a senior executive position in your management. Because of him I do say good things about mortgage brokers and about Smartline, and it's people like him who'll keep luring more clients to your door. Please pass on my regards to Adam and thank him again ... I actually look forward to hearing from him when it's time to reappraise my mortgage structure.
Adam rocks!! Fantastic service and communication.
Adam was very professional and at the same time made us feel like he was working for our best interest and put us at ease from the start. Constant updates was much appreciated and he took the stress out of the whole process.
very happy with the service and I have recommended Adm to my freinds, who have are about to settle on a new house. And I will use Smartline/ Adam again, thank you.
Adam met us at home and also met my accountant which reduced the workload from my viewpoint
Adam made the whole mortgage process a breeze. Adam was very proactive in organising our mortgage and provided plenty of feedback along the way as the application progressed. I have recommended him to several friends so they can get a better deal on their mortgages without the added stress of doing it all themselves.
I had absolutely no idea what I was doing going into this, Adam helped organise both my loan as well as the addition to my parent's loan to help secure mine. Along the way I never even had to call to find out information because Adam always kept me up to date on everything
Adam was extremely helpful, very professional and made our experience very enjoyable. I would certainly recommend him to any of my friends and family and will definitely be using his service again!! Thanks
The service was great. Adam kept chasing up with the bank to find out about the progress of things before I could even ask what the progress was. Always kept me informed.
Adam Kay from Smartline provided a great service. From the first enquiry to presenting the figures all the way through to settlement the process was easy and efficient. Have recommended Smartline and Adam to my friends who are currently in the market for property. Martin Justat
Adam was great. Very knowkedgeable about range of syitable loans and self assured in delivering us the most suitable product. Always kept us up to date and always available to answer and explain queries. Made buying a home easy. Cant speak highly enough of adam and the experience we had.
Adam was very helpful and friendly throughout the whole process
I didn't know much about buying a house as it was my first home but Adam made the process really easy and was a huge help. Would not hesitate to recommend him to others.
I received excellent service from Adam and have already highly recommended him to a number of friends.
Out of all parties concerned (settlement agent, real-estate, Mortgage broker) Adam kept me informed with all the details, and what stage he was with the mortgage. Very easy dealing with Adam. Hopefully will be back soon for the second mortgage. Thanks Adam.
Adam always makes himself available, a pleasure to deal with
As a newcomer to the Australian housing market the transition was one I feared but with Adam's professionalism and personality it was a great weight off my shoulders. Fantastic service!
Being a first time home buyer, the amount of information and opinions out there on this topic was a complete head-spin. I was recommended to speak to Adam at The Mortgage Gallery from a work colleague. Adam put the all the myths to rest and helped simplify the whole process. He was always there to answer any questions I had, whether it be via email or phone and helped calm my nerves from beginning to end. Without a doubt, I would most definitely recommend Adam to others that are also stepping on to the property market. Thanks a million Adam. We did it!
Have allready recomended Adam to family and friends.
They buyers don't have worry anything about getting home laon approved if Mortgage Gallery people are working for them.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
